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STAR HEALTH AND ALLIED INSURANCE CO. LTD.
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
About ourselves..
 Commenced operations on 18th May’2006 with an unique distinction of
being the first Standalone Health Insurer of India
 Had a humble beginning with Rs. 18 crs of premium during the first
year, grew leaps and bounds by registering GDP of Rs. 860 crs during
FY 2012-13
 Now operating through 224 Branch offices and 512 SMS with more than
5000 employees in the service of the insuring public
 Had the privilege of handling 3 mega schemes
 Rajiv Aarogyasree in AP
 Chief Ministers Health Insurance Scheme in TN
 Govt. Employees Scheme in TN
 Has been maintaining growth rate consistently more than the industry
average
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Our Promoters and Investors..
Promoters:
 Oman Insurance Company, UAE
 Leading NRIs
 Indian Business Houses
Investors:
 ICICI Ventures Funds
 Sequoia Capital
 Tata Capital Growth Fund
 Paid up capital : INR 326.95 Crs
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Board of Directors…
Mr. V. Jagannathan
Chairman cum Managing Director
Mr. Essa Abdullah Al Ghurair
From the prominent Al Ghurair family in UAE
Mr. Patrick Choffel
CEO, Oman Insurance Company (PSC)
Dr. M.Y. Khan
Former Chairman J&K Bank and Banking and Advisory council, YES Bank
Mr. D.R. Kaarthikeyan IPS
Former Director C B I, Police Academy and Director General NHRC
Mr. V.P. Nagarajan
Executive Director of ETA Ascon and ETA Star Group of companies, UAE
Mr. D C Gupta IAS
Former Secretary (Expenditure) Government of lndia
Ms. Vishakha Mulye
CEO & Managing Director, ICICI Venture Funds
Mr. Sumir Chadha
Co founder & Managing Director West Bridge Capital Partners
Mr. Akhil Awasthi
Managing Partner - Tata Capital Growth Fund (TCGF)
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Organizational
Structure
Corporate Office
Zonal Offices
Area Offices
Branch Offices
SM Station
Agents
SM
Corporate
Agents/Brokers
MTs
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Our Organizational Strength
Zonal Offices
-
12
Area Offices
–
22
Branch Offices
-
224
SM Stations
–
512 (emp. – 100)
Employees
–
5041
Doctors
-
182
Active Agents
–
59,958
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Our Popular Products..
Health
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Medi Classic (Individual & Group)
Family Health Optima
Senior Citizens’ Red Carpet
Star Diabetes Safe
Star Super Surplus (Individual &
Family Floater)
True Value
HIV Care (Star Net Plus).
Star Health Gain (IP + OP
Benefits)
Star All Care (for NRIs)
Star Criticare Plus
Star Unique Insurance (covers
PED also)
Star Wedding Gift (with
maternity benefits)
Medi Classic with PA
FHO with PA
Star Cardiac Care
Personal Accident
• Accident Care (Individual &
Group)
• Accident Trauma Care (Individual
& Group)
• Student Care
Overseas Travel
•
•
•
•
Travel Protect for Individual
Family Travel Protect
Student Travel Protect
Corporate Travel Protect
Health Plus Life
• Star Shri Individual Care
• Star Shri Family Care
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Our innovations…
First to introduce
 product for Senior Citizens
 ‘top up’ plan –”Star Super Surplus”
 ‘ Health + Life’ combi product
 coverage for HIV +ve groups.
 coverage for cardiac patients – “Star Cardiac Care”
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Performance - Retail
Year
No. of Policies
(in Thousands)
Premium
(Rs. in Crores)
Growth Rate
2006-07
61
8.5
NA
2007-08
299
42.2
398%
2008-09
504
95.2
126%
2009-10
763
183.2
92%
2010 –11
1132
337.6
84%
2011-12
1266
501.9
49%
2012-13
1325
770.3
53%
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Portfolio wise Performance
Rs. In Crore
ACCIDENT (PA)
HEALTH
PERIOD
OMP
Total
No. of
Policies
Premium
No. of
Policies
Premium
No. of
Policies
Premium
No. of
Policies
Premium
2006 - 07
24689
6.4
32998
1.3
3213
0.8
60900
8.5
2007 - 08
112119
32.1
178481
7.6
8289
2.5
298889
42.2
2008 - 09
264725
82.1
227847
9.1
11115
4.1
503687
95.2
2009 - 10
493531
164.4
247579
10.9
20976
7.8
762086
183.2
2010 - 11
806996
310.9
292242
15.2
32115
11.5
1131353
337.6
2011 - 12
1005121
472.6
226474
17.4
33803
11.9
1265398
501.9
2012 - 13
1155919
740.3
131282
16.6
38066
13.4
1325267
770.3
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Health Insurance Premium overall 2012-13
Rs. In Crores
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22



Insurers
New India
United India
National
ICICI-lombard
Oriental
Star Health
Apollo Munich
Bajaj Allianz
HDFC ERGO
Reliance General
Cholamandalam MS
IFFCO-Tokio
Royal Sundaram
Max Bupa
Bharti AXA
Tata-AIG
Future Generali
Universal Sompo
Religare
L&T General
SBI General
Raheja QBE
Grand Total
Health
2757.71
2642.81
2372.22
1665.17
1491.94
843.80
598.75
594.85
521.50
295.53
287.00
210.79
209.23
206.52
195.49
181.87
139.13
55.27
38.39
26.03
6.74
0.02
15340.78
Source GIC
SL No
Ranking 6th amongst all General Insurers in garnering Health insurance Premium
Ranking 2nd amongst Private Insurers in securing Health Premium
Ranking 1st amongst the Standalone Health Insurers in premium base
Milestones crossed in Mass Insurance..
 Sole Insurer covering Apathbandhu Personal Accident Insurance Scheme
to the BPL families in the State of Andhra Pradesh during 2006-09
 Sole Insurer for Rajiv Aarogyasri Community Health Insurance Scheme in
Andhra Pradesh State covering 7 Cr individuals, during 2007 -12
 Lead Insurer for Tamil Nadu Government Employees (50 lakh individuals) for
four years during 2008-12.
 Lead Insurer for the Chief Minister’s Insurance Scheme for Life Saving
Treatments covering nearly 5 cr individuals in Tamilnadu during 2009 -11.
 Successfully implementing RSBY Scheme in 8 districts of Jharkhand, 6 districts
of Uttarakhand, 6 districts of Odissa and 6 dist. in Gujarat States.
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Effective Claims Management – service uncompromised
 First company to have in house settlement of claims with qualified medical professionals
 Cashless with TAT less than 2 hours in 90% of cases
 Cashless Claims settlement decentralized at zone level with prescribed limits.
 Re-imbursement claims settled within 10 days on receipt of documents
 We service our customers through 2056 Agreed network hospitals, 5431 Empanelled
hospitals and 724 empanelled diagnostic centers.
 Hospital Relationship Managers in each zone to strengthen relationship with our network
hospitals
 24 X 7 In house Toll Free Call Centre for claims facilitation and claims assistance center at
Zonal level
 Field visit by our Doctors to verify authenticity of claims
 Regional vigilance officers in every zone for market intelligence and monitoring offices
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Claims Handled (retail)
Year
PA
Health
OMP
Total
2006-07
97
1217
35
1349
2007-08
386
9541
130
10057
2008-09
828
29880
225
30933
2009-10
1277
67610
381
69268
2010-11
1668
120017
591
122276
2011-12
1656
166139
564
168359
2012-13
1817
213159
244
215220
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Value additions in our customer service …
 24 X 7 In house Customer Care Helpline
 to register claims
 To give information about Products and Network Hospitals
 to provide information on Claims procedure and Claim status
 24 X 7 medical guidelines over phone at free of cost
 Health Magazine carrying articles by eminent Doctors and Health
Tips sent to policy holders periodically at no cost
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Reinsurance
 We are adequately protected by RI arrangements
 All our RI arrangements are with GIC Re
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING
Thank You
STAR HEALTH AND ALLIED INSURANCE COMPANY LIMITED
PERSONAL & CARING