Welcome to the Team
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Arbonne Jargon
Sponsor - The person who brought you into the business.
Upline - The team of people in your Arbonne ‘Family Tree’ including your sponsor, their sponsor and their
sponsor etc.
Downline - The team of people who have been brought into the business by you directly, or by your
consultants.
Sideline - People who were sponsored by the same person as you. You are on the same team as them, but
they are not in your team.
Preferred Client (PC) - Someone who wants to purchase product with their own ID and PIN number and
receive a 20% discount.
In Qualification - The first step on your way to promotion. See the Success Plan for more details.
Qualifying Volume (QV) - The ‘point’ value given to each product. You are promoted according to the
number of QV you have each month.
Personal Qualifying Volume (PQV) - The ‘point’ value of any products passing through your personal ID
number, any full paying CLIENTS, or any PREFERRED CLIENTS (as of 1st September 2012).
Right Start Value Pack (RSVP) - An order that is available to consultants in their first month, which gives
$1,000 worth of products for $500 - the QV value for this is 350QV.
Ultra Value Pack (UVP) - v order that is available to Preferred Clients in their first month, which gives $464
worth of products for $286 - the QV value for this is 200QV.
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Arbonne Jargon
Events
Global Training Conference (GTC)
Annual conference in Las Vegas - a must for those serious about this business. Register as soon as dates
become available.
Arbonne Advantage Conference - (AAC)
The Australian annual training conference - a must for those serious about this business
Annual Incentive Trip - (AIT)
Register on the website now and work towards earning this trip. you will be taken to incredible locations,
and learn from the very best, while building invaluable relationships with people from all over the world.
Levels of Management
District Manager - DM
Area Manager - AM
Regional Vice President - RVP
National Vice President - NVP
Executive - EDM/ EAM/ ERVP/ ENVP
The prefix ‘Executive’ is given when someone promotes another member of their team to the same level.
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Customer Service
Customer Service:
Phone: 1800 650 760
Fax: 02 9743 6228
Address:
Arbonne Australia Pty Ltd.
1 Wonderland Drive
Eastern Creek
NSW 2766
Be sure to contact Customer Service for any issues you have that are beyond the control of your
sponsor. e.g.webstats issues, broken pumps etc.
When you think you have promoted - call customer services to check.
Applications
Applications can be done online.
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A few things you need to know……..
Upline Contact Details
Make sure you have the contact details of your sponsor, District Manager, Area Manager & Regional Vice
President.
Arbonne Month
The Arbonne month runs from the 1st of the month to the last day of each month. Its is a good idea to treat
the 15th of the month like the last day to avoid a rush at the end.
Consultant Maintenance
To remain a consultant, you must accumulate 1200 PQV across a 12 month period from when you start in
your business.
Monthly Requirements - 150PQV
Every month you need 150PQV in order to be paid, to stay in qualification and
to qualify for any incentives taking place at the time.
Always ensure your 150PQV is in as quickly as it can be to avoid a last-minute rush.
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Presentations & Sponsoring
Opportunity Presentations
Second Thursday of every month
Cabana Bar, 80 Christie Street, St Leonards (7.00pm-8.00pm)
RSVP essential with [email protected] or +61 459 835 803
Also check the Arbonne Australia Facebook Pages for opportunity presentations being held across the
country.
Sponsoring Etiquette
Treat others as you would like to be treated.
In the situation that more than one person has spoken to your prospect, the general rule is that the first
person who has spoken to them about the business, given them samples and met with them, will be their
sponsor. If in doubt, it is manners to have a conversation with the other consultant before moving
forward. In a predicament it is the choice of the prospect who they would like to be their sponsor. Please
refer to Arbonne Policies and Procedures for details on this.
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Conference Calls & Training
Conference Call – Every Monday
Call – 03 8672 0100
Access Code - 330290#
Remember you can also listen into this same number to hear a
replay of the call the next day.
Training - Monthly
1st Thursday of every month
Cabana Bar, 80 Christie Street, St Leonards (7.00pm – 9.00pm)
RSVP essential with [email protected] or +61 415677328
There will also be other training available from your up line on a weekly/fortnightly/monthly basis
so make sure you plug into that too.
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Communication
Emails
Be sure to check your emails daily. It is your responsibility to keep your team in the loop. Always
forward emails on immediately. Even if the email is not relevant to you – it may be relevant to someone
else on your team.
Share problems with your upline
If you need help with anything – always make sure you speak to your sponsor. Never call to speak to
your downline - your negativity will rub off. Never moan down – call your sponsor when you have any
issues.
Ask for Help
Always ask your upline along when you speak to someone about Arbonne for the first time. They want
to help and will be able to guide you through the presentation and objection handling until you feel
confident to do it yourself.
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Sharing Arbonne
Get Familiar with Arbonne & Network Marketing
Familiarise yourself with the company background and the network marketing industry so that you
are able to explain clearly what your business involves in a conversation.
Full Opportunity Presentation
Know the opportunity presentation, so that you can be comfortable with how you
explain the opportunity to others.
The best way to learn it is to go to the many opportunity presentations, and learn
from the speakers. Listen to as many opportunity calls as you can.
Your sponsor will send you the slides and script.
15 Minute Presentation
STOP
START
This shorter version is handy for use at one to one presentations and at launches.
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TEACH
System for Success
REsults Approach
Always lead with the business
Step 1: Ask (in person or on a phonecall) people along to a Group Presentation or for a coffee with you
and your upline.
Step 2: After telling the person about this opportunity, give them full size products (gold bags) to try for
2-3 days. Diarise a follow up meeting there and then for 2-3 days time to get the products back and to
hear their decision.
Step 3: Call the person the day before you are due to meet to confirm your meeting e.g.“Looking
forward to seeing you tomorrow at 2pm in Starbucks”
Step 4: Meet up and get their decision - Consultant, Preferred Client, or Client.
Always lead with
The Business Opportunity!
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Product of the Product
Arbonnise your household
As an Independent Consultant you need to use Arbonne products to create conviction. Using
the products will give you personal testimonies and strengthened belief.
• You are a walking advertisement for the product.
• What’s in your bathroom? Kitchen? Make up bag? Travel bag?
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Stories Sell and Facts Tell
Share benefits vs ingredients
Testimonials are more powerful than in-depth product information.
Refer to Arbonne’s product knowledge section on the website and the product catalogue to
have a basic understanding of the products
Product Catalogue
A wealth of information can be found such as:
• About the company
• About the products
• Retail prices
• Product set specials
• Active key botanicals
•Familiarise yourself with what your clients are reading
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Arbonne Website
Familiarise yourself with the website
• Monthly campaigns and promotions
• The Source
• Download forms
• Webstats
• Learn and Burn
• Arbonne University
• Product Training
• Code of Ethics
• Shop Online
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Set up for Success
• Place your order of products for sampling
• Order business cards from ‘The Place’
• Set up a ‘MyArbonne’ website at www.myarbonne.co.uk
• Curiosity packs (sign up form, EOAs, Network Marketing audio, sample pack, catalogue, Arbonne Opportunity
brochure, business card) *Aim to give 2 packs out per day*
• Create your 100 person list
• Arrange 2 launches within 14 days (refer to business launch guidance sheet)
• Read 2 books from the reading list in your first week and listen to audios provided by your sponsor
• Plug into meetings, trainings, and conference calls – get to everything you can to build a successful business
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Follow Up
Follow up is Decision Time
Following up is essential following any communication with people regarding the business. It is your
responsibility to follow up.
- Use feedback forms from your launch to gauge people’s interest (ask your sponsor for these)
- Always arrange follow up while at first meeting, allow the person to try products for 2-3 days and
then meet back up for a chat.
Your prospect can decide to be a client, preferred client or consultant – they have been given all the
information they need to make a decision.
Excitement fades fast!
Follow up with a
telephone call within 48 hours.
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Prioritising Your Diary
Firstly, put training sessions in your diary for the rest of the year, and commit to being at these.
Decide what you want to put into this business and work around your other commitments.
Prioritise Income Producing Activity:
• Group presentations with guests
• One to One meetings
• Networking Events
• Handing out sample packs
• Following Up
• Making calls
‘Give up some things in the short term to have them in abundance in the long term.’
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Preferred Clients
When you’ve offered the business opportunity to people, and it isn’t for them right now, you can offer
them the opportunity to become a Preferred Client for $27 or a Client.
Preferred Client benefits:
• 20% discount
• Ultimate Value Pack (UVP) in their start month ($464 worth of product for $286)
• With a cumulative $195 RRP order in their start month, Preferred Clients are eligible for a
complimentary product from a list of select Arbonne products.
Preferred clients are your loyal customer base – develop these relationships and keep them in the
loop with promotions and events.
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Two Income Streams - NWM & Direct Sales
Consultant
Network Marketing (NWM)
4% override on all direct PCs and consultants
15% commission on all direct PCs
Direct Sales
UVP - $32.50
RSVP - $65
35% Retail
District Manager
Network Marketing (NWM)
8% override on entire central district success line volume
15% commission on all direct PCs
Additional income at District Manager
$35 extra RSVP bonus
$250 DM bonus (see Success Plan for details)
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Aim for District Manager
District Manager Qualification
From when you go into qualification for District Manager, you have the remainder of that calendar month, and
an entire additional calendar month to complete at 6,000QV. You may also complete over three months by
achieving 7,500 over three months. See the Success Plan for further details.
Smart people aim for District Manager Immediately
Why?
MORE income, SAME effort
Schedule a personal strategy session with your upline now!
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Treat this like a Business
Hobbies cost money, businesses make money
This business is like any other, you have to treat it like a business for it to pay you like a business.
Dress for Success
Sophisticated and smart; people looking for a professional business will take this into consideration.
Be Punctual
Be on time (or early) for a meeting, it shows respect for the other person. Always confirm meetings
the day before.
Get Organised
Make sure you have everything you need at presentations
(products, sign up forms, curiosity packs, presentation)
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Your ‘WHY’
Why are you doing this business?
Take a moment to consider what you want to achieve from this
business and why you are doing it.
Keep this reason at the forefront of your mind.
Your WHY is what will push you and take you to where you want to be.
Like any business, hard work produces RESULTS.
‘To have something you have never had,
you must do what you have never done’
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Set goals
Now set your goals for your Arbonne Business – decide what you want from this business and ask your
sponsor to help you set goals to achieve that.
Aim for Area Manager qualification in your first month to get your business off to a flying start.
Make sure your goals are SMART
Specific - state EXACTLY what you want in your goal
Measurable - have ‘half- way’ goals to keep you on track
Achievable - your sponsor will help you make an achievable goal
Realistic - know what you need to do to achieve this goal
Time Specific - write your goal in the present tense as though
you have achieved it, stating the date with day, month and year.
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Reading list
Reading or listening to recordings about Network marketing really helps you to
understand our industry and builds confidence when telling others about it too.
Recommended Books:
‘The 45 second presentation that will change your life ‘
by Don Failla (ask your sponsor for the PDF of this book)
‘Your First Year in Network Marketing’ by Mark Yarnell & Rene Reid Yarnell
‘Rich Dad, Poor Dad’ by Robert Kiyosaki
‘The Success Principles’ by Jack Canfield
‘The Flip Flop CEO’ by Janine Finney and Lory Muirhead
Aim for 30 Minutes a day of Self Development
- reading or listening
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Useful Documentation…
Your sponsor will pass on a list of useful documentation. This includes information about our industry, EOAs,
press articles and other useful documents.
We recommend saving these to a laptop/PC for you to refer back to and to pass on to any new consultants who
join your team.
How quickly do you want to be driving your Mercedes?
Your sponsor can give you ‘Road to Region’ instructions for success in 90 days
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