Corporate Online Booking Technology
The Future is NOW
Agency Name
Wednesday, January 11, 2017
Placeholder
Some questions to consider…
Based on current economic conditions:
•
Which costs are the first to be cut?
•
Do corporate travel and meetings have a major
impact on your company’s bottom line?
•
What methods do you currently use to save
on travel costs?
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Compare your answers to survey data
Q: Which costs are the first to be cut?
A: When times are lean, 64% of senior-level finance managers will cut travel
costs first. Only advertising/marketing fared worse at 74%.
Q: Do corporate travel and meetings have a major impact on your company’s
bottom line?
A: An overwhelming 93% of senior-level finance managers expressed
agreement on the importance of corporate travel and meetings to their
bottom line.
Q: What methods do you currently use to save on travel costs?
A: Despite the relative importance of travel to the company, 64% of finance
managers indicated that restricting employee travel is the first step they
would take.
Source: Corporate Travel Study-Business Week March 2002
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There is REAL value to business travel
So how can you remain “in the game,” maintain
your competitive edge, visit those customers and
not break the bank?
 More effectively track your travel spend to get the most
out of the trips you take
 Adopt or refine a current set of travel polices based on
today’s financial realities
 Leverage technology, especially a corporate online
booking program, to streamline the process and enforce
policy to travelers
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For the vast majority, moving travel online
makes good financial sense
Has your company experienced savings related to booking travel online?
4%
20%
76%
Source: Corporate Travel Study-Business Week March 2002
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A self-service model promotes responsible
traveler spending habits
Behavior Factors
Influence of Online Bookings
Rogue spending is eliminated
through forced policy
compliance
Negotiated pricing programs at the
point of sale improves policy
compliance by 10-50% because
controls on the traveler are
automatic
Lower airfares chosen (on
average 15-20% reduction in
average ticket price)
Source: PhoCusWright, March 2003
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Travelers, when presented with a
choice of a lower fare option, will
more often book the lower fare on a
self-booking tool than with a travel
agent
6
Online booking will account for 30%
of total travel spend by 2005
Travel Gross Bookings in US
Total Spend
Online Spend
70
230
60
US $ Billions
220
50
210
200
190
40
Total Travel
30
Online Travel
20
180
10
170
0
2000
2001
2002
2003
Year
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2004
2005
Source: PhoCusWright, October 2003
7
Corporate Online Bookings projected
to grow to 38.5% by 2006
Spend in Billions
U.S. Managed Corporate Travel Spend*
(Gross Bookings)
100
80
60
Total Corporate
40
Online Corporate
20
0
2002
2003
Source: PhoCusWright, October 2003
2004
2005
Year
* revenues that U.S. based suppliers (air, car and hotel) generate from corporate
travelers governed by a corporate travel policy
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2006
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Migrate more of your business online
and the savings grow
• Simple roundtrip domestic bookings comprise 70% of all
corporate travel
• Not all transactions require “high touch” telephone service
• Migration of eligible bookings online increases savings in ticket
price and reduce transaction fees
Source: PhoCusWright Online Booking Report, 2001-2003
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Benefits when bookings move from
full-service offline to online
The Corporation benefits by ensuring the appropriate
vendors are used on every trip:
• Automates traveler adherence to corporate policies, supplier
agreements enforced and the corporation saves money
• Travelers are guided to the best choice for their itineraries,
staying within budget and moving business toward preferred
suppliers
Travelers are empowered to create the itinerary that
makes the most sense for them
• Better service overall, less time spent managing travel
• Easy-to-use interface takes the mystery out of booking travel
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What Users Think…
Q. Which do you think offers the/is the…
Broadest Choice
5
Lowest Price
4
Supplier
Most Reliable
3
Online Agency
Offline Agency
Simplest to Use
2
1
Best Customer Service
0%
10%
20%
30%
40%
50%
60%
70%
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Source: Jupiter/ERI Business Travel Survey 2002
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It’s Not Just Air…
•Car and Hotel online
bookings are
increasing more
significantly than air.
Online Booking Trends
•Growth potential
•Commission potential
•One-Stop-Shopping
What online users are booking
120%
100%
80%
Air
60%
Hotel
Car
40%
20%
0%
1999
2001
2000
2002
Year
Source: Jupiter/ERI Business Travel Survey 2002
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Key Considerations
• Have you implemented effective travel policies?
• Why haven’t business travelers embraced online
corporate booking tools?
• What characteristics distinguish successful travel
policies from others?
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Strategy for Success
Success of an online booking tool does not happen
without comprehensive planning and analysis.
 Best customer fit for the tool
 Appropriate positioning of online booking tool
 Project Management and Performance Measurement
 Comprehensive Deployment and Adoption strategy
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Factors That Drive Adoption
Important Factors that Drive Adoption

Corporation Executive Support or Endorsement

Active TMC Support

Corporate Mandate

Traveler Incentives


Get Up & Go certificates through Business Builders
TMC agent buy-in- --- change management
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Adoption Circle of Life
Travelers use booking
tool to arrange trips
Corporation is
pleased with
TMC travel
policy
management.
Using online bookings
to strengthen preferred
vendor rates and deals
Supports vendor volume
commitments and support
preferred relationships
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Saves money by
decreasing ticket spend
(Average: 15%- 35%)
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Employee Resistance and Employer
Benefits
Corporations
Cost savings
Expense tracking
Reporting
Negotiation leverage
Employees
Prefer live agents
Prefer supplier sites
Find OLB complicated
Find better prices elsewhere
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Overcoming Traveler Objections
• Reiteration of time savings and other efficiencies
• Acknowledgement of “change is difficult”
• Assurance that live agents still available regardless of online
success
• Provide proper, accessible, live online support contacts
• Explain that restrictions of rogue Internet fares may nullify
POS cost savings
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Meeting the online challenge with
Galileo and Travelport
Together with the Galileo GDS, we offer a corporate
online booking tool perfect for you and your travelers:
 Technology designed with both the traveler and the
corporation’s bottom line in mind
 Complete integration into existing process flow
 Consultative deployment of features based on requirements of
the business
 Fulfillment strategies designed to reduce errors and provide
immediate purchase
 Implementation strategies designed to maximize the value of
the technology and ensure high adoption
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Why Travelport?
Key Differentiators
•
First to market with XML Structured Data Technology. The benefit of this
platform is that updates to the software can be made without loading software
locally.
•
More than just a booking tool, the Agency Communications Portal and
Interactive Travel Manager provide the benefit of targeted and interactive
marketing to corporate customers.
•
Increase customer satisfaction and reduce errors by ensuring all traveler and
corporate data is accurate and synchronized with the GDS and other
database sources with Profile Manager.
•
More options and greater flexibility with Advanced Policy to apply rules
based on the trip purpose or the organizational grouping or hierarchy
•
Save time and reduce errors with PNR Finishing to ensure all bookings
contain the requisite reporting and documentation fields for mid and back
office
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Why Travelport?
In addition to the standard car and hotel booking functionality,
Travelport features:
 Hotel Mapping, allowing your travelers to quickly get their
bearings and effectively plan their movements and activities in
an unfamiliar city
 Meetings Integration to extend the value of the booking tool
beyond individual travel
 Comprehensive Reporting to ensure you and your travelers
are getting most from Travelport
When powered by the Galileo GDS, Travelport offers:
 Automated Transaction Processing to streamline process and
reduce errors
 A unique opportunity to leverage Preferred Travel Content
available only to Galileo customers
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Travelport Demonstration Section
– Presenter notes
If live connectivity is available, begin the demo here
If printing as a leave-behind or if connectivity issues
prohibit a live demo, the following slides function as a
canned demo
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Portal
Communication platform for
distributing content/services
from a variety of sources to
specific corporations, groups
or individuals.
Utilization:
Forms Module
ITM
Tips and Tricks
Training
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Booking Engine Features
Multiple User Interfaces/Flexibility
Company & Individual Templates
Company Benchmarking
Coordinator Functionality
Hotel Manager
Car Booking
Itinerary Views
Buying and Confirming Travel
Note to Agent
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Search Flexibility
Variety of search methods/approaches:
•
By “package”
•
By schedule
•
Car/Hotel only
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Booking Flow
Select Flight
View Details
Preview Seats
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Company Policy Benchmark
Create & manage
company search
parameters for air travel
•
Provide most
efficient/accurate
administration of travel
policy
•
Compare user search to
company preferred search

Alert traveler to lower fares
provided by company
benchmark search

User views flights based on
own search & benchmark
search

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Web Fares
Web fares available now with search results
Configure messaging to allow users to book travel at 3rd party sites
Configure vendors
to be searched
configure
appearance of
option to search
Web fares
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Add a Car
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Hotel: Multiple Search Choices
Enhanced search capabilities allow travelers to quickly/effectively search
for properties by City/Airport or Street Address or Company
location/preferred property
City/Airport
Street Address
Company Location or
Preferred Property
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Configurable Search Results
Mapping
Configure search result sort order to drive adoption of preferred properties
Mapping functionality plots hotels by pre-loaded company locations,
including preferred hotels
• Travelport maintains its
own proprietary hotel
mapping database – we do
not rely on GDS or hotelloaded mapping
coordinates
• Your company locations,
your hotels are mapped
right - every time
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Buy & Confirm
Purchase Trip
View Confirmation
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Travelport
Behind the Scenes
Tools and functionality to create
a seamless traveler booking
experience
•
•
•
•
•
•
•
•
Password policies
Profile Synchronization
Travel Coordinator
PNR Finishing
Advanced Policy
Reporting
Preferred Fares Select
Web fares – a closer look
Placeholder
Secure Password Policies
Password
Account Lockout
Account Maintenance
Enforce specific password policies based upon your internal
security requirements
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Password Security -Single SignOn
Firewall
Corporate
Intranet
1. Traveler logs on
to intranet (and is
authenticated)
and accesses a
Travelport service
2. User ID &
corporation are
encrypted and
transmitted to
Travelport using
SSL
Travelport
3. Information is
decrypted and
validated against
Travelport profile
database
4. Service request
is fulfilled
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Profile Synchronization
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Travel Coordinator Feature
Book on Behalf of…
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PNR Finishing
Reduce manual labor
•
Simple User Interface
•
Allow placement of trip-specific
•
fields within PNR per Agency,
Company/Policy specifications
Independent of Agency Mid-
•
Office tools
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Advanced Policy
Paradigm shifting
• An industry first: apply policy by purpose of trip or organizational
grouping/hierarchy
Interactive
• Greater granularity in policy application: interact with travelers to gather
information based on search criteria
Industry leading
• Configure exactly how to shop for air, hotel, car – including adding extra
searches for better shopping, better policy enforcement
• Unmatched in/out of policy configuration
• Custom graphics to encourage compliance, performance
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Advanced Policy: Paradigm Shift
Create rules to apply policy based on search criteria
• If traveling to Memphis between Sep 1-10, apply meeting policy
• If traveling to international destinations, apply global travel policy
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Advanced Policy: Interactive
Ask your travellers a question about their search
criteria
•
It looks like you’re
going to Memphis are you going to
the Product
Launch, or just
visiting a client?
•
It look like you will
be flying overseas;
will you be
conducting
business upon
arrival for this trip?
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Advanced Policy: Industry Leading
You only get good policy enforcement if you ask the
for the right content in the first place
Only Travelport
allows you to
configure the
number and settings
of calls associated
with every user
search – for air,
hotel and car
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Advanced Policy: Industry Leading
Industry exclusive policy and preferred marking
Unmatched
configurability for
policy markings
reason codes for
air/hotel/car
configurable graphics
to drive compliance
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Reporting
Track online usage, track program performance
• Choose from 11 core reports
• Track air, hotel and car transactions
• Export to Excel
• Create reports on demand
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Reporting
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Galileo Preferred Fares Select
Preferred airlines provide full range of fares and
inventory to Galileo GDS customers
Current Preferred Fares Select partners:
• American
• Continental
• Delta
• Northwest
• United
• US Airways
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Web Fares
Web fares available now with search results
Configure messaging to allow users to book travel at 3rd party sites
Configure vendors
to be searched
configure
appearance of
option to search
Web fares
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Web Fares
•
•
Travelport
Web Fares
Search Engine
15 Web Sites
Contacts 15 Web sites for
up to 45 seconds
Because the Internet is
dynamic, search results
may vary each time you
choose to “Search Web
Fares”.
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Web Fares
In the “notes” section, we
communicate details
about the Web Fares
results to the traveler.
The first four bulleted
items are provided by
Travelport.
The last bulleted item is
a text message (up to
500 characters) that can
be fully customized (by
the agency, corporation,
or supplier) through your
Travelport Account
Development Manager.
Co-terminal results may
be returned (if supported
by a web fares site)
regardless of user
settings for “search all
area airports” during
your initial flight search.
Web Fares are returned
to you as an
alphabetized list. From
here you can select from
a number of options.
To revise your original
flight search click on the
“Revise Flight Search” or
“Cancel” button.
To review your original
results (non-Web Fare),
click on the “Your
Results” tab.
To view and/or purchase
one of these fares, click
on the hyperlink
provided on the price
line.
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Web Fares
Our dialog window pops
up to warn the traveler
that they are about to
leave the Travelport
website.
This message can hold
up to 250 characters and
is fully customizable by
the agency, corporation,
or supplier through your
Account Development
Manager.
“Cancel” will return the
traveler to their Web
Fares results page
where they can continue
booking a flight, car, or
hotel with Travelport.
“OK” will advance the
traveler to their selected
Web Fare internet site
which will open in a new
window. The Travelport
web site will remain open
to allow the traveler to
return to their results at
any time.
Click the “OK” button.
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Web Fares
Other Web Fare sites
you choose will return
specific package prices,
and begin the process
for booking an air
itinerary on their web
site.
This is the preferred
method, however due to
restrictions placed on
some airline sites, this
cannot be done.
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Travelport Product Roadmap
Placeholder
Product Vision
To build a ‘total’ Corporate Travel Solution
• Solution built for corporate cost management and reporting
• Servicing the corporate traveler from start to finish in a one-stop
shop approach
• Designed for corporations looking to enhance revenues and
reduce costs
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Product Direction
Improved shopping and faring
• Integration of fares & rules from multiple sources (including
Webfares) to ensure availability of best/lowest fares
• Increased number of trips returned in a search to show
maximum number of lower fare options
• Larger variety of trips & airlines for review and possible
selection
Touchless transactions
• Fully-automated booking process for majority of corporate
travel reservations
• Fully-automated ticket issuance and fulfillment
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Product Direction (Continued)
Fulfillment services
• Providing booking and ticketing functions via Travelport
• Supporting offline corporate travel services
• Data reporting
• Expense reporting
Automated exchange and refund
• Automatic exchange calculation on modified trip
• Automatic reissue of electronic ticket
• Correctly apply fees/penalties according to airline and ATPCO fare
rules
• Calculate refund amounts based on fare rules and penalties
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Product Direction (Continued)
Content
• Direct links providing full booking & reservation
management capabilities for non GDS vendors
• Expanded Passenger Name Record information
• Corporate Jet integration
• Limo/Car Service
• Leverage Cendant offerings (e.g. RCI, Lodging.com)
Pre- and post-trip authorization
• Routable authorizations
• Automated integration with Enterprise Resource
Planning (ERP) systems
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Product Direction (Continued)
Improve usability
• Formalized usability studies
• User Interface (UI) redesign
Expand points of entry
• Wireless device support
• Marketing agreements
• Supplier product offering
Enhanced profile capabilities
CRM database
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Reporting
Available Early 2004
Leverage phase 1 architecture
Consolidated data source
Provide tool set to:
• Optimize spending analysis:
– Graphical presentation of supplier spending patterns
– Single view across company
Drill-through capabilities to cost center and traveler transaction
level
– Policy compliance
• Pre-trip and post-trip reporting
– Online versus offline booked data
•
• Ad-hoc reporting capability, with ability to save frequently
used reports
• Support delimited and PDF report formats
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Web Fares
Available Fall 2003
Integrated display with GDS fares handback to Travelport itinerary
Configure
vendors to be
searched and
apply policy to
combined
GDS/webfare
search results
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Web Fares
Available Fall 2003
Seamless: Integrated GDS search results with Web fare search results as one
display
•
Air
•
Rail
Expand vendor support
•
More than 30 U.S. & EMEA-based vendors
Policy support
•
Apply policy to combined GDS/Web fare search results
•
Configurable vendor list
•
Configurable price differential
Consolidated reporting into existing tools
•
Sites accessed
•
Bookings made
•
Complete booking data
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Hotels – Key Initiative
User Enhancements
• Improved user interface
– Phase 1: Revised in August 2003
– Phase 2: UI Redesign project
• Greater search capabilities
• New mapping displays
Promote negotiated programs
• Load preferred hotel database and uniquely display preferred programs
• Utilize Travelport policies to direct users to the right choice
Content, content, content
• Hotel web specials
• Non-GDS hotel content
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Hotel Enhancements
Available Early 2004
Search web-based content for non-GDS hotels
• Load and manage private databases of hotel content and
inventory
• Integrate searches on
one display to end user
• Drive policy based on
multiple inventory
sources – GDS, web,
private inventory
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Hotel: Merchant Model & Other Content
Web specials for hotels are based on merchant model
• Cendant TDS is partnering with a hotel inventory distributors
– Starwood integration in Fall 2003
– Lodging.com – Available Early 2004
– Neat: Integration in process
Hotel Web specials can complement existing preferred hotel
programs
• Allows you to focus your preferred program where your company
has high volume
• Targeted to fill in where preferred properties don’t meet the
traveler’s needs
Some new restrictions may apply
• Pre-paid rooms likely
• Cancellations could require 72 or 48 hours notice
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Travelport Product Roadmap
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Next steps
Putting Travelport to work for you
Define estimated number of bookings eligible for
electronic ticketing
Estimate the percentage of these bookings that will be
made using Travelport (adoption)
Identify the Travelport features best suited to your
enhanced business model
Meet with us to create an implementation plan
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Q&A
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