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A Framework
for
Managing Change
Tim Hunter
Geraldine Mills
Trudie Donnelly
Draft Framework for Managing Change
Strategy,
Values,
& Culture
Draft Framework for Managing Change
Embed the
Changes
Define the Case
for Change
Sustain the
Change Effort
Implementation
Manage
Communications
Set up the
Change Team
Strategy,
Values,
& Culture
Scope and
Sell the Change
Define the Change
and Develop the
Implementation Plan
Prepare for Change
1. Define the Case for Change
Define the Case
for Change
• Develop a Business Case for Change (Toolkit 1)
• Outline a Vision of the Future and the Benefits
• Show the Fit to Strategy and the Five Year Plan
Prepare for Change
2. Set up the Change Team
Set up the
Change Team
• Select the Team Members and assess readiness
(Toolkit 2)
• Clarify the Roles and Responsibilities
• Identify Development Needs within the Team
• Agree Team Functioning and Governance
Prepare for Change
3. Scope and Sell the Change
Scope and
Sell the Change
• Scope the Change and Potential Challenges (Toolkit 3)
• Prepare a Compelling Vision
• Identify Key Stakeholders Develop a Stakeholder
Management Plan (Toolkit 4)
• Secure Leadership Commitment
• Identify the Formal Communication Requirements
Define the Change
4. Define the Change and
Develop the Implementation Plan
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Define the Change
and Develop the
Implementation Plan
Engage with Staff
Agree the baseline ‘As Is’
Define the detailed ‘To Be’
Consider the Impact on People, Processes, Infrastructure,
Structure and Culture
• Plan the Transition and identify the Actions and Support required
(Toolkit 5)
• Prepare a detailed Change Plan with Timescales and Milestones
Define the Change
5. Manage Communications
Manage
Communications
• Develop a detailed Communications Strategy and Plan
• Identify where Formal Consultation is required
• Elicit and Respond to Stakeholder Feedback
Implement and Sustain Change
6. Implementation
Implementation
• Check the Readiness to Implement (Toolkit 2)
• Work the Change Plan
• Deliver Training and Support
• Manage the Emotional Cycle of Change
• Anticipate and Deal with Resistance
• Introduce New Systems, Processes and Ways of Working
• Review the Change Plan regularly
Implement and Sustain Change
7. Sustain the Change Effort
• Celebrate Short Term Wins
Sustain the
Change Effort
• Recognise and Reward New Behaviours
• Ensure continued Leadership Support and Promotion of
Change
• Measure Progress and Track Benefits Realisation
• Deal with Resistance
• Elicit Feedback on the Impact of the Change
Implement and Sustain Change
8. Embed the Changes
• Celebrate Successes
• Review and Learn from the Change
• Identify further Opportunities for Change
Embed a
Culture of
Positive Change
Draft Framework for Managing Change
Embed the
Changes
Define the Case
for Change
Sustain the
Change Effort
Implementation
Manage
Communications
Set up the
Change Team
Strategy,
Values,
& Culture
Scope and
Sell the Change
Define the Change
and Develop the
Implementation Plan
Draft Framework for Managing Change
Strategy,
Values,
& Culture