Mid North Coast Regional Organisation of Councils Pauline Webb President, National Local Government Customer Service Network Customer Services Manager, City of Canada Bay Council About Us The National Local Government Customer Service Network is a non-profit organisation made up of professionals who work in customer service within Local Government across Australia. 90 80 70 60 50 Currently there are 117 Council members and 10 Corporate members from across Australia. Our Council membership has increased by 15% in the past few months. MIDROC Councils who are members of the Network include: Coffs Harbour, Bellingen, Kempsey, Port Macquarie-Hastings, Greater Taree and Great Lakes Councils. 40 30 20 10 0 NSW TAS QLD WA VIC SA What we do The Network supports its member through: • • • • • An annual National Conference National Awards commencing in 2015 Quarterly Meetings Tailored Training and Workshops Industry Benchmarking Reporting • Online Member Centre • Best Practice documentation • Jobs Board • Discussion Form • Member’s Directory Service innovation Organisational learning Industry learning from best practice Network shares the story Improved Customer Service Local Government interest generated Training, events and benchmarking Increased Resources (Budget & Labour) Increase in Network Membership National Local Government Customer Service Network’s Wheel of Fortune 2014/2015 Focus • Developing a new Strategic Plan • Undertaking a Qualitative and Quantitative Benchmarking Program • Increasing membership • Further developing and refining our digital platforms • Industry Benchmarking Reporting • Establishing new Chapters Mid North Coast Chapter Benefits of establishing a regional chapter • Provides an opportunity for members within the same region to meet more frequently • Enables the delivery of localised training and workshops • Opportunity to explore local collective purchasing • Enhanced professional networking opportunities Mid North Coast Chapter Next Steps • Mid North Coast Members to register their interest (minimum of 4 members required) • First Chapter Committee Meeting to be held where the Chairperson and Secretary are to be elected • Mapping out a Chapter program for the next six months Thank you Any questions?