1. business and industrial

March 2011
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
Introduction

Contact Information

Establishing an Account on the JRS

Requesting a Change Using JRS

Checking the Status of Your Request

Other Functions
 User Preferences
 Search
 Online Help
 Security Key Symbol
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
Production Support Team
Supported Scheduling Tools:
 CA AutoSys and CA7 are the HP Tools of Choice
 CA Scheduler, Control M, ESP, IBM Advanced Job
Scheduler, Jobmaster, Netbatch, OPC, ROBOT
Scheduler, TWS , Unicenter NSM JMO, and UC4

Permanent and Temporary Requests:
 http://www.ehbatchscheduling-eds.com
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Hours of Operation – Monday thru Friday for
North America



06:00 to 16:00 (Pacific)
07:00 to 17:00 (Mountain)
08:00 to 18:00 (Central)

09:00 to 19:00 (Eastern)

Permanent Add/Change/Delete Requests Within 2 Business Days

Larger Request (25 or more) Within 10 Business Days

Temporary Requests within 2 Hours
Batch Scheduling Processes
After Hours Support

Contact Batch Monitoring (also known as Cycle Monitors or Tech OPS)

Provide 24/7 Support for Problems
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USA:


Contact On-Call Batch Scheduler
Contact by Email (Business Hours):

[email protected]

[email protected]

[email protected]

AMSITOProdSup-CA [email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

AMSITOProdSup-TPFhp.com

[email protected]

[email protected]

[email protected]
Please call appropriate region for client support::
• India Batch Monitoring - phone: 1-877-690-9047 option 2 / option 2
• Plano TechOps
- phone: 1-800-284-3080 option 2 / option 1
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Access Level
Approve
User Accounts
Approve
Requests
Group
Owner
★
*
Authorized
Requestor
Submit
Requests
View Requests
★
★
★
★
★
Requestor
View Only
★
•
Group Owner Firsts Establishes His or Her Account
•
Group Owner Assigns Access Levels
•
Group Owner is Responsible for Maintaining an Accurate List of Users
*Group Owners do not need to be Authorized Requestors
See Appendix A for Group Owner instructions
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• Open a Web Browser
• Go to http://www.ehbatchscheduling-eds.com
• Click on “Request Account”
Click here
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• Fill in all Fields
» You can use any User Name you desire
(If a Net ID is used, your password will not update automatically. Use
the “Users Preferences” link to change it.)
• Select Your Company *
• Select Your Sub-Group *
• Click the “Create New User” Button
*Company and sub-groups will need to be defined in JRS before any user can create an ID.
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• This will generate an email to your group owner
(The user will be copied on this email. If your ID isn’t confirmed within a reasonable timeframe
contact the Group Owner.)
• You will receive an email after your account has been
approved
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• Forgotten Your Password?
» Click on “Forgot Password”
• Your password will be sent via email
Click here
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There is also an Online Help
link whenever you need help.
Under the “User Preferences”
link you can change your
password, update your email
and phone number, and set
your Primary Support Sub
Region.
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• CA AutoSys
• CA Scheduler
• CA7
• Control M
Click on any scheduling tool
name to open a new form.
• IBM Advanced Job Scheduler
• ESP
• JAMS
• Jobmaster
• Netbatch
• ROBOT Scheduler
• Tidal
• TPF
• IBM Tivoli Workload Scheduler (TWS)
• UC4
• OPC
• Unicenter NSM JMO
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• Forms are Similar to Each Other
• Color Distinguishes Each Scheduling Tool
• Each Form has a:
– Requestor Information Heading
– Main Heading
– Other Headings Related to Tool
– History Heading
– Browse Button
– Additional Email Notification
• Required Fields Shown in RED
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• There is a Browse function in the request forms. Optional function: Use this to
attach documents to the request form to help communicate changes/adds/deletes.
• Attach one document at a time.
• Common documents to attach - Excel, Word Document, Text files
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• There is an Additional Email Notification field in the request forms. Optional field:
Use this to define additional email addresses that should be sent confirmation
emails. Perhaps a group email distribution address.
• Enter up to 3 email addresses, separated by a semi-colon.
• Email format as [email protected].
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• Authorized Requestor Receive Email
• Authorized Requestor Clicks “Awaiting Approval Reqs”
• Click the Colored Letter or Number
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• Open
• Acknowledged
• WIP
• Completed
• Verify/Close
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• Open Request
• Click the + Sign to Expand
History Heading
• History Shows:
» Full Name
» Status
» Event Date (GMT time)
The history shows:
this request was
submitted by a
client, acknowledged,
placed in WIP,
completed, and closed
by the Batch
Scheduling team,
and was processed
within the standard
turn around time.
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• Change Password
• Update your Phone & Email
• Default Filter for PSSR
*
• Change Language
• Default Company
(Especially if you have access to more than one company)
* First time user logs on they will need to select All Requests from the PSSR drop-down list then click the Update button.
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• By:
» Verified/Closed Date
» Effective Date
» Status
» Request Number
» Scheduling Tool
» Request Type
» Job Name
» Company & Sub-Group
» Server or System Name
» EDS Authorization ID #
» Customer Authorization ID #
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• Available by:
»Search Engine
»Frequently Asked Questions (FAQs)
»Telephone or Email
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• In the left hand corner there is a symbol
• Click on the key symbol to display what Company/Sub-groups you have
access to and the level of access
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Any Questions?
HP
3141 Data Drive
Rancho Cordova, CA 95670
www.ehbatchscheduling-eds.com
HP and the HP logo are registered trademarks of Hewlett-Packard Development Company,
LP. HP is an equal opportunity employer and values the diversity of its people. ©2008 HewlettPackard Development Company, LP.
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
Group Owner Instructions

How to Confirm a New User

How to Change a User’s Access Level
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How to Remove a User’s Access Level

How to Add a Company / Sub-Group to a User’s ID
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How to Remove a User from a Sub-Group
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How to Disable a User’s ID
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Group owner instructions link is located
under “View Users” on the right hand side
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
Logon to the JRS

Click on the “Confirm Users” Link on the JRS Home Page

To Assign Access to a User
◦ Across from the user’s name on the right side of the screen click in the
box under the access headings labeled GRP, ATH, RQ, or VIEW.
 Group Owner is GRP
 Authorized Requestor is ATH
 Requestor is RQ
 View Only is VIEW
 Ignore the SA column (this is for batch scheduling only)
◦ Click on the “Confirm” button. The screen will refresh itself and the user
will receive an email that his or her account has been established.
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• Logon to the JRS and click on the "View Users“ Link on the JRS Home Page



Select your company name from the drop-down list.
Click on the “then click here“ link. The list of users for that company will
appear on the screen. (Note: if you do not have access to a company you
selected, nothing will appear.)
To change access for a user * you need to click in a box under the
appropriate column and then refresh the screen

Group Owner is GRP

Authorized Requestor is ATH

Requestor is RQ

View Only is VIEW
Example:
To give a user Group Owner access click the box under the column labeled "GRP. Refresh the screen and checkmark will be
placed in that box. The user will need to log off and back on for the new access to take affect.
* Only a Group Owner for the company/sub-group can perform these tasks.
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Logon to the JRS
Click on the "View Users“ Link on the JRS Home Page to display
the appropriate Company *
To remove access for a user *, click on the checkmark in the
appropriate box for the access you want to remove from the
user.
Example:
To remove Authorized Requestor access click on the checkmark in the box under the column labeled "ATH“.
Refresh the screen and the checkmark is removed from the box. The user will need to log off and back on for
the new access to take affect.
* Only a Group Owner for the company/sub-group can perform these tasks.
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
Logon to the JRS

Click on the "View Users“ Link on the JRS Home Page

Click on the + sign next to the User’s Name
◦ This will open a window with a drop-down menu
 Select the company name from the list.
 Select the sub-group name from the list (Note: you can only add user’s access
level to sub-groups you have access to).
 Click the Add button.
 Refresh the page and the user will be added to that company/sub-group.

Follow the instructions under “How to Change a User’s Access Level”
to grant the appropriate level of access to the user
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***NOTE: Before you remove a user from a sub-group, first add them to the new sub-group they need to
be in, otherwise, once you remove the user from the old sub-group, you will not be able to view the
.*
user’s ID on the screen anymore, and you will not be able to add them to the new sub-group

Logon to the JRS click on the "View Users“ link and display the
appropriate company

Click on the Trash Can across from the User’s Name

There are three questions you need to answer
◦ Question 1 asks “Do you want to delete the user from this group?”
 Click Yes to remove the user from the sub-group
◦ Question 2 asks “Do you want to delete the user from this company?”
 Click No
◦ Question 3 asks “Do you want to disable the user from JRS?”
 Click No
* In order to add a user to a new sub-group the Group Owner must have access to that sub-group.
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

Logon to the JRS
Click on the "View Users“ link on the JRS Home Page to display the
appropriate Company

Click on the Trash Can

There are three questions you need to answer
◦ Question 1 asks “Do you want to delete the user from this group?”
 Click Yes
 This will remove the user from the sub-group
◦ Question 2 asks “Do you want to delete the user from this company?”
 Click Yes
 This will remove the user from the company (NOTE: if you do this, you
will no longer be able to view the user from your screen).
◦ Question 3 asks “Do you want to disable the user from JRS?”
 Click Yes
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