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BT Wholesale Product Review Forum
Steve Best
Director – Product Management
Welcome, Forum aims
& objectives
BT Wholesale Product Review Forum - Agenda
09.30
Welcome, Forum aims & objectives, scene-setting
Steve Best
09:40
Product overview sessions:
• Wholesale Ethernet
• Wholesale Leased Lines
Including Q&As
Paul Beacham
Leslie Hurrell-smith
11.00
Coffee break
11.20
Product overview sessions:
• Next generation interoperability product – IP
Exchange
• Managed voice & messaging portfolio:
- Wholesale Calls
- IP voice services
- Messaging
- Conclusion
Including Q&As
13.20
Close of Forum
13.30
Lunch
Lee Hollis
Mike Ward
Andrew Newbury
Melissa Mead / Dawn Cattell
Oli Barker
Steve Best
BT Wholesale Product Review Forum
Product overview
sessions
BT WHOLESALE ETHERNET
Paul Beacham
Head of Wholesale Ethernet & Mobile Backhaul
Information in this presentation is subject to change
WHOLESALE ETHERNET
•
Product overview
• Coverage and rollout
• EFM Access
• Roadmap development
• Service update
Ethernet market overview
• Bandwidth explosion is driving demand for Ethernet
– Flexibility of bandwidth increase compared with traditional TDM
– iPhone and iPlayer and convergence technology
– Mobile backhaul. 2Mbits – 100Mbit/s – 300Mbit/s – 1Gbit/s
• Ethernet market growing by 12%
– National & International market growing at faster rate
• BTW Ethernet order growth
– Monthly order volume tripled
• Market price reduction
– 30% in last 12 months
Ethernet from BTW - background
20C Ethernet
MegaStream Ethernet
National Ethernet from c.140 nodes
Launch of 21CN Ethernet
Ethernet over ATM
Available up to 100Mbit/s bandwidth
BTGS Product
Followed by launch of E-Line
Wholesale Ethernet launched June
2008
SHDS Migrates to Openreach
BT Group’s 1st 21CN product
Wholesale launched 6 months before
retail variant
Initially available from 106 Core nodes
Expanded to 614 nodes by April 2009
Over 800 nodes end March 2010
Launch of copper access
Wholesale Ethernet Future
Continued node rollout based upon
customer demand
Expansion of access and bandwidth
options.
Enhanced service levels
Enhanced customer experience.
VPLS
SyncE
BT Wholesale Ethernet overview
• National Ethernet over MPLS service specifically designed for the Wholesale
market
• Offers flexible bandwidth between 1Mbit/s and 1Gbit/s and a range of copper
(EFM) and Fibre access options available
• Available from over 800 Fibre Ethernet nodes across the UK
• Point to point, point to multipoint + mesh supported
• 2 CoS supported:
– Premium - offering low latency and jitter on an uncontended service
– Standard - burstable, delivering bandwidth on demand, contended at 5:1
• Hub site discount scheme applies offering up to 100% rental discount on hub links
• Customer facing on-line pricing tool plus pricing tool API available
• Self-service provision and via portal
Components of the service
Hub circuit (Etherway)
Openreach products
10M,100M (inc LA)
1G (inc LA & ER)
Core & Backhaul (Etherflow)
Ethernet over MPLS
21C Backhaul network
1-500M & 1G
Access circuit (Etherway)
Openreach products
10M,100M (inc LA)
1G (inc LA & ER)
Copper (EFM) 2-10M
21C Backhaul
106 Metro nodes (EEA)
107 – 810+ Ethernet nodes (EES)
EFM aggregation
equipment in enabled
exchange
•
Connectivity from Customer premises to POP (EEA & EES) – “Etherway”
•
E2E Bandwidth from premises to premises – “Etherflow”
Wholesale Ethernet – the growth of access options
Current Access options supported
Fibre Access (EAD based) – 10, 100 & 1000Mbit/s
Standard, local access and extended reach for 1000Mbit/s
Resilient Fibre Access
Etherway Protected (RAO1) – diverse fibre routes, single PoP &
switch
Etherway Diverse Plus (RAO2) – diverse fibre routes, PoPs &
switches
Etherway Exchange Connect (In-building Handover ) – 1Gbit/s
EFM (Copper) – 2,4,6,8 & 10Mbit/s
Future Access
10G Fibre Access (WES based and IBH)
Radio Access
3rd party access (under evaluation)
Wholesale Ethernet – resilience options
Etherway Standard Resilience
99.93% Target availability
•Single path from
customer site to 21CN
Node
Etherway Diverse Plus
99.99% Target availability
Etherway Protected
Protected Resilience Option
99.97% Target availability
•2 Routes working as Main /
Standby pair with only 1 in
use at a time (single 21CN
Node)
Etherway Diverse
99.98% Target availability
Jun 2010
2 Discrete Access circuits to separate
Nodes
Diversity between the 2 accesses is
provided between customer and Nodes
Both accesses can be used at the same
time
2 Discrete Access circuits to a single Node
Diversity between the 2 accesses is
provided between customer and Node
Both accesses can be used at the same time
Ethernet geographic reach – Fibre Access
• BT offers widest national footprint of highspeed Ethernet in the UK - Fibre Access
from 815+ nodes
• Interconnect capability available anywhere
in the Ethernet network
• Interconnect bandwidth flexibility &
Resilience options
• 80%+ Own exchange UK business
coverage
• Rollout drives competitive
commercials with low cost access
Ethernet in the First Mile access (EFM)
EFM is an access capability that delivers Ethernet over the existing, ubiquitous
copper infrastructure, fitting between DSL and fibre capabilities
FEATURES
BENEFITS
• Delivered over ‘bonded’ multiple copper pairs
• Symmetrical bandwidth
• Speeds from 2Mbit/s to 10Mbit/s
• Range up to 5km
• Used for access to Layer 2 and 3 networks
• Roadmap to improve repair SLA to 7hrs
• Rapid deployment - delivered in 25 days
• Reduced costs
• Inherently resilient (multi-pair
deployment)
• Flexibility to change speed
SCENARIOS
WHY EFM?
Suitable for connecting:
• Home offices / home workers
• Branch offices
• Retail premises
• Corporate networks
• Broad geographic reach : 715 nodes
across the UK
• More flexible and cost-effective than
private circuits (reduces costs by up to
50%)
• Cheap, flexible and inherently resilient
715 EFM Nodes Live
Western Isles
• Up to 5km distance from
exchange
Highland
Grampian
• Up to 10Mbit/s offered
Tayside
Central
• Pricing and coverage
subject to availability of
copper pairs
Fife
Lothian
Strathclyde
Borders
Northumberland
Dumfries & Galloway
Tyne & Wear
• Multiple pairs supports
greater resilience
Cumbria
Cleveland
North Yorkshire
Lancashire
Humberside
• Access bandwidth
flexibility
Greater Manchester
Cheshire
Lincolnshire
Gwynedd
Leicestershire
Shropshire
Mbit
1 Pair
2 Pair
3 Pair
4 Pair
5 Pair
6 Pair
7 Pair
8 Pair
2
1450
2500
2950
3550
4050
4300
4550
4800
4
1450
2050
2500
2950
2950
3150
3550
6
1450
2050
2250
2500
2700
2950
8
1450
1850
2050
2250
2500
10
1450
1850
2050
2250
Distances Possible (Metre)
Norfolk
Cambridgeshire
Dyfed
Cornwall
Hereford & Worcester Bedfordshire
Buckinghamshire Essex
Gwent
Avon
Berkshire
Kent
Somerset
Devon
Hampshire
Dorset
East Sussex
Ethernet product roadmap
• Development roadmap on-line
http://www.btwholesale-inspire.com/roadmapwelcome
• Customer engagement in development
process – webinar and workshop inputs
Ethernet product
developments
Apr-Jun ‘10
Co-ordinated
Handover
Jul-Sep ’10
Oct-Dec ‘10
Jan-Mar ‘10
Stacked VLAN
Sep
Mar
May
Etherway
Diverse
Jun
Nov
Nov
Knowledge
Based
Diagnostics
VPLS
EFM repair
SLA
improvement
24hr – 7hr
Feb
10G
Access
Radio Access
Jan
Wholesale Ethernet service update
• Wholesale Ethernet provision performance issues in
initial part of 2010 affected by Openreach Ethernet
service crisis
• Standard lead-time for fibre Wholesale Ethernet is
currently 60 days subject to survey
• Prior to Openreach Service crisis orders were typically
delivered in between 25 - 32 days
• Openreach recovery glide path:
• Provision BAU for new services end May ‘10
• In-flight BAU including backlog end July ‘10
Ethernet service improvements
Improvements being experienced:
• Reduced numbers of orders that are being delivered
later than CDD outside of backlog
• Reduction in the volume of orders which are “delayed” in
Openreach
• We are also seeing better performance in planning and
better CPDs provided for more recently placed orders
• SFU success rate increased to 80%+ with backlog clear
Thank you
Questions?
WHOLESALE LEASED LINES
Leslie Hurrell-smith
Head of Data Products
Information in this presentation is subject to change
WHOLESALE LEASED LINES
• Background
• History
• Key benefits
• The future
• Questions
Wholesale Leased Lines - product family
PARTIAL PRIVATE CIRCUITS
SITE CONNECT
RADIO BASE STATION
Wholesale variant of BT Retail Private Circuits
Network Extenders
Buy or build?
Pricing
Service wrap
Wholesale Leased Lines - history
Partial Private Circuits
August 2001
Oftel determination to
encourage competition
BTW launch Partial
Private Circuits
2006 – available to
Mobile Operators
SiteConnect
2002 –
Site Connect launched
for the Mobile Operators
Radio Base Station
Radio Base Station
2004
Radio Base Station
launched
Traditional Leased Lines – market overview
• Spend in decline
• Leased line volumes peaked
• Sub 2mbit/s volumes show fastest decline
• Demand for bandwidth has increased
• Traditional market decline is 19%
• Ethernet market growth is 12%
Market spend
500
450
400
350
300
250
200
150
100
50
0
2008
2009
2101
2011
2011-12 2012-13
2013
A “typical” Wholesale Leased Line
Main Exchange
Customers
Network
“A”
Point of
Handover
end.
Handover to
Communications
Provider
Main Exchange
Local
Exchange
BT
3rd Party Site
BT Core
The Circuit
Trunk
Segment
“B”
3rd party
end.
Terminating
Segment
Access via
Fibre or Copper
Simply – A Wholesale Leased Line will connect customers of another
Communication Provider (CP) through the BT Network back to that CP’s
network
24
Some detail
• Bandwidths
• Partial Private Circuits –
64 Kbit/s to 155 Mbit/s, the staple” is 2 Mbit/s which can be
“bundled”
• Radio Base Station –
128 Kbit/s up to 2 Mbit/s, and 8 Mbit/s bundles comprising 4 x 2
Mbit/s
• SiteConnect –
2 Mbit/s and 155 Mbit/s, and 8 Mbit/s bundles as with Radio
Base Station
Some detail – regulation
Wholesale Leased Lines are formally regulated by
OfCom
Regulated on..........
Price
Cost
Notification
Discrimination
Eligibility
Benefits of Wholesale Leased Lines








National coverage
Robust service levels
On line pricing tool
On line ordering
On line fault reporting
Managed accounts
Dedicated customer management centres
Product specific communications and forum
 World class performance
World class service
Leased line provision
100.00%
99.50%
99.00%
98.50%
98.00%
97.50%
97.00%
World class service
Leased line repair
100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
What next?
• Development roadmap
http://www.btwholesale-inspire.com/roadmap-welcome
• Major launches
- Managed A end shift
- Point of Handover charges
• Continued drive on service
- Improving lead times
- Improved diagnostics
- Reduce Early Life Failures
21CN .......
• Two main areas of focus for leased lines.
- 2 Mbit/s and above
- Sub 2 Mbit/s
And finally
- Decline....
- Growth......
- Alignment to BT Wholesale Ethernet
Thank you
Questions?
BT Wholesale Product Review Forum
Coffee break
BT Wholesale Product Review Forum
Welcome back
Product overview
sessions continued
Optimising IP interoperability
Lee Hollis
Head of Product Management
(Interoperability)
BT Wholesale
Information in this presentation is subject to change
What is interoperability?
“…. Interoperability
services enable
communication providers to
connect to each other, to
connect their end users to
other end users, and to pay
and get paid for doing so –
Traditional wholesale…
Surplus sales to reduce unit cost independent from the
Sales via price
Sales of commodity services technology, networks or
Release cycles technology driven
devices used …..”
Information in this presentation is subject to change
Interoperability - meeting the challenges of
today’s and future markets
Fixed Operators
–
–
–
–
Legacy infrastructure
Increased competition
Cost reduction
Improve speed to market for new services
Service
Convergence
Competition
24x7 tiered
Support
Mobile Operators
–
–
Addressing emerging markets
Innovate new services more quickly
Cable Operators
–
–
–
Gain market share on traditional services
Improve penetration of voice
Improve product development
Service
Level
Guarantees
Operations
Costs
Quality of
Service
Reporting
Increased
Automation
Alternative Network Operators
–
–
Acquire new customers
Future proof network investment
Investors and new entrants
–
–
–
–
Gain market share
Innovation and customer insight
Maintain investment value
Optimise OPEX
Proactive
Support
Performance
Visibility
Customer
Retention
The challenges are not the same – the solution needs to be!!!
Information in this presentation is subject to change
Optimisation
Drivers
• Common IP NGN
• Innovation
• Customer led
• Flexibility
• Quality
options
Traditional wholesale…
Surplus
sales to reduce unit cost
• Costs
options
Sales via price
Sales of commodity services
Release cycles technology driven
• Portal driven service
options
• Growth opportunity
Information in this presentation is subject to change
Challenges
“…. Interoperability
services enable
communication providers to
connect to each other, to
connect their end users to
other end users, and to pay
and get paid for doing so –
independent from the
technology, networks or
devices used …..”
• Capex
• Opex challenges
• New technology
• Platform stability
• Plethora of interfaces
•TDM Base
• Substitution effect
• Support ISUP legacy
• Migration
BT Interoperability (IP Exchange: the basics)
IP EXCHANGE:
• enables communication
providers to connect to each
other,
• to connect their end users to
other end users,
CP BBV
• and to pay and get paid for NETWORK
doing so –
• independent from the
technology, networks or devices
used …..”
Number
translation
Billing &
Charging
Call
Manager
Management
information
IP EXCHANGE
IP
IP
SS7
PSTN
NETWORK
SS7/IP
MOBILE
NETWORK
Growing market?
Service doubling in scale every 6 months.
Includes Full IP-IP , IP to TDM and TDM to IP Interoperability
Strategic “Enum enabled” Number Management and Number Portability.
Information in this presentation is subject to change
CP BBV
NETWORK
IP Interoperability - bespoke approach to
customers - expanding global reach
• Complete range of IP-based services
relying on BT 21CN Core ( BT Global IPX )
• Open and flexible environment - Unified
Access (connect to one, connect to many)
• Building-block approach to match all CP and
SP needs from inter-provider connectivity to
value-added services
• BT provides specific services
based on customers’ needs,
allowing them to pick and choose
from the different layers what fits
their market ambitions
Information in this presentation is subject to change
The protocol challenge – “getting there”
There is a growing demand for
multiple deployments of SIP from our
customers
Drivers:
• Many ISPs & VoIP providers do not require the full ISUP feature set
• Demand early interconnect to meet aggressive business plans
• Protocol requirements driven by softswitch and end device combination
•Current status:
• BT has 100+ IP interoperability customers in the UK with many flavours of SIP
• BT launched SIGTRANS to support Vodafone in Dec 2009
• BTW won ITSPA Award for “Most Innovative Product” for IP Exchange in Dec
2009
Information in this presentation is subject to change
How do we optimise given these challenges?
•
•
•
•
•
Diverse and separate access options : “Gig E to www.”
Diverse and fully resilient IP core – national and global
Unified access to IP Exchange to support multiple services
Involved in i3 , GSMA, remaining at the heart of future standards
NOC to NOC Service Support Model
GSMA requirements
•
•
•
•
•
•
Sandbox testing
Captive model – simulate live network
All new customers go through sandbox
All new software loads tested
www. access to sandbox for rapid testing
CRITICAL to technical optimisation
Information in this presentation is subject to change
Our solution is the ENUM platform
• Controls all routing functions based on commercial rules
• Contains number portability data
• enabling portability aware routing
• ENUM global interworking to facilitate remote data base look up
• minimise transcoding
• reduce cost of termination
• Underpins Federation opportunities to enable the above
• Enables the scalable association of applications to numbers.
Information in this presentation is subject to change
Commercial optimisation
Challenges
• Routing decisions – cost & quality
•
•
•
•
Number portability data & costs
Migration costs from TDM to IP
Replacement of established interconnect arrangements
Multi Bi-lateral overheads
Our Response:
•
•
•
•
•
•
•
Enum routing and IP Federation–
Number portability & 999 support
Port flexibility with low commitment entry level
Competitive PPM rates (Full A-Z)
Pre-pay capability
Connect once - connect to many
Future VAS roadmap (Eg Video)
Information in this presentation is subject to change
Service development roadmap
09/10Q4
10/11Q1
Value-added
Services
10/11Q3
10/11Q4
Pre -Pay
Launch
T&C
T&C
Trials
ENUM Routing
(Advanced Federation
Trials)
ENUM
Routing
Global IP
Voice
Pre-launch
11/12Q1
Launch
VAS
VAS
Trials
Automation
Transactions &
Clearing
Numbering &
routing / ENUM
10/11Q2
Automated / Enhanced
UK Number
Management
Global IP
Voice
Launch
Non-UK number hosting and
management
Global IP Voice
Strategic
expansion
Inter-provider
connectivity
Trial Mobile
IP Signalling
Exchange
Committed
Information in this presentation is subject to change
Launch Mobile
IP Signalling
Exchange
Not committed
IP Interoperability Platform and Service
improvements
Target Launch
Interested in hearing more?
• Team available today for one to one debate
• Opportunity to experience the solution and grow
– Test and connect now – then grow together
– Minimum 30 port agreement
Information in this presentation is subject to change
Our answer is IP Exchange from BT Wholesale
• Major Investment focus 10/11
• European VoIP interoperability
– SIP and SIP-I live across Europe- Flexible Commercial options
• NOC to NOC Service Support Model• Customer recognised excellence re “Sandbox” approach.
• ITSPA “Most Innovative Product of the Year”
Information in this presentation is subject to change
Our
Customer
Thank you
Questions?
Managed Calls & Messaging Product Line
Mike Ward
Melissa Mead
Dawn Cattell
Andrew Newbury
Oli Barker
Agenda
• Overview
Mike Ward
• Wholesale Calls (WSC)
Mike Ward
• Messaging
Melissa Mead & Dawn Cattell
• IP Voice Services (IPVS)
Andrew Newbury
• Conclusion
Oli Barker
Managed Calls & Messaging Product Line
Overview
Mike Ward
Head of Product Manager (BTW)
BT Wholesale’s voice & messaging portfolio
TDM
WSC & MSG
Wholesale Calls, Messaging
•WCLA
•WCLI
•Wholesale 1571
•Call Mapping
•Fixed Line Text
IP
IPVS
IP Voice Services
• Hosted VoIP
(IPT/Centrix)
• SIP Trunking
• IP Access (DSL)
• Equipment (IP
Phones & Media
Gateways)
• Calls
TDM/IP
CONVERGED
MSG
Messaging & Voice
Applications
•Wholesale 1571
•Call Mapping
•Fixed Line Text
•Future Messaging
The voice evolution
Traditional TDM services under threat from emerging Next Generation
IP services
TDM is still going strong but IP is here and needs to be embraced
and not shied away from
BT Wholesale provide ‘Legacy’ and ‘Next Generation ‘Managed’
telephony services TODAY and provides them as a commercial
bundle
BTW will continue to innovate in the field of voice
communications, staying static is not an option
Managed Calls & Messaging Product Line
Wholesale Calls
Michael Ward
Head of Product Manager (BTW)
What is Wholesale Calls (WSC)?
• “Allows BT Customers to provide a managed End 2 End
calls service without the need to build, run or maintain a
switching infrastructure”
• “Provides an alternative to either Carrier Pre-selection
(CPS) or Indirect Access (IDA).”
Product overview
Wholesale Calls from BT Wholesale
1
Wholesale Calls
Line Associated
(WCLA)
2
3
Tiered and Bespoke Pricing
4
BT Account Management
Wholesale Calls
Line
Independent
(WCLI)
Market positioning
• WSC is mature product that BTW launched over 12 years ago in a
market that is still expanding…even with the rapid advancement of IP
Voice services
• Target primary market is intermediates calls market, including CPS
• WSC serves both consumer and SME markets
• WSC is a major player in the market competing alongside the likes of
C&W, Gamma and CPW
• WSC will continue for the foreseeable future to co-exist with IP Voice
type services, providing a gradual migration path from TDM to IP
Product benefits for BT’s customer
1
2
3
Managed Network
Simple, Flexible Pricing
One Stop Shop
• No need to build a network
• Pricing tiers
• Combine Calls with Access
• Save capex, low risk
• Facilitates market entry
• Bespoke Pricing
• No set-up costs
4
5
Built by BT
Combined
Commitments
•Unrivalled UK experience in
calls and access markets
• Backed by leading UK
network, trusted brand
•99.9% call success rate
• IPVS calls and Wholesale
calls count towards
Wholesale Calls Commitment
package
Key product roadmap development items
DEDS re-platform (cost reduction)
June 2010
Customer billing information (NCIP)
July 2010
Anti Slamming (RIDS backfill)
July 2010
Invoice, & Rate Card formats, fraud mgmt
Sept 2010 March 2011
Single migration process (regulatory)
2011/2012
Managed Voice & Messaging Product Line
Messaging
Melissa Mead & Dawn Cattell
Product Managers
Product overview
Wholesale Messaging
1
3
5
Wholesale 1571
Fixed Line Text
2
4
Call Mapping
Converged
Messaging
BT Account Management
Product benefits/USPs
1
Wholesale 1571
• Allows EUs to keep in contact with friends,
family
• Simple-to-use, cost-effective and
innovative answering solutions
2
Call Mapping
• Allows CPs to utilise BT’s network
functionality and conveyance with their own
voicemail
• Increases call stimulation and completion
rates
3
Fixed Line Text
• Cost-effective addition to your service
portfolio boosting network traffic
• A springboard for other SMS-based services
4
Converged Messaging
• Voicemail accessible in any format, on any
device
Converged Messaging
End User
Communications Provider
Voicemail
Voicemail
•
not always easy to use
•
a cost
•
not always available
•
an ante-item
Voice to Text
Voice to Text
•
read and listen to messages
•
•
available when and where you need it
directly interface with CP’s voicemail
platform
•
low cost entry level product
•
capability available on WS1571
•
with integrated voicemail
Why purchase Voice to Text from BT?
•
High margin item with reasonable end customer price points
•
Optional advertising revenue and multiple mailboxes per home
•
Product differentiator leading to increased customer retention
•
Managed service offering
Converged Messaging – how does it work?
Caller
Operator
Call/Scrip Flow
Call is placed – no reply – goes to Voicemail
Voicemail recorded (via BT or CP platform)
Voicemail sent to Voice to Text, converted and returned in text format
Text file sent onto end user via SMS, email and on-line
Web based visual voicemail
Launch status
1
Customer trials
May - June 2010
2
Phase 1 launch
July - December 2010
3
Phase 2 launch
January - March 2011
Managed Calls & Messaging Product Line
IP Voice services
Andrew Newbury
Senior Product Manager (BTW)
IP VOICE SERVICES 3 MINUTE
MESSAGE (VIDEO)
Product overview
Next Generation Voice from BT Wholesale
1
3
5
6
Hosted IP
Telephony
IP Access
2
4
BT Advance Marketing Support
BT Account Management
SIP
Trunking
Customer
Premise
Equipment
Market positioning
Sectors
Construction, Public Sector, Retail, Hospitality, Managed Offices, Professional
Services
Proposition
Flexibility
Meet ‘Green’ obligations
Home working
Extend the life of the PBX, both TDM and IP
Low Capex
Reduce ISDN costs
Free On-Net calls between all sites
Advanced telephony features
Disaster recovery
Product benefits for BT’s customer
1
2
3
BT Managed network
Portal driven
White label service
• No need to build a network
• Backed by ‘Award Winning’
IP Exchange Platform
• Reseller & End User Portals
provided
• Real time Customer, or End
User, driven activation
• Reseller Branded Portals
and applications
• Reseller brand able
marketing collateral provided
4
5
Integrated hosted IPT &
SIPT
Combined
commitments
•Hosted IPT and SIPT
ordered from the same portal
•IPVS calls and Wholesale
calls count towards
Wholesale Calls Commitment
package
•On Net calls between both
services
Launch status
1
Market trials
2
Dec 2008 – March 2009
Trial extension
April 2008 – March 2010
3
Full launch 17th May 2010
Key product roadmap development items
Plusnet Partner ‘Assured Voice’ DSL
June 2010
Call Recording
July 2010
High Speed Access
Fault Diagnostics Platform
IP-PBX Interop Programme Phase 3
Oct-Dec 2010
July 2010
October 2010
Trial feedback from customers
"The quality of the call routing
has been very good”
“The support is good”
“Pre provisioned phones from
eCatalogue make provisioning a
lot easier."
"The support desk is
superb.
“The call quality and lack
of delay is excellent
compared to some other
SIP providers we've
experienced."
Managed Calls & Messaging Product Line
Conclusion
Oli Barker
Head of Product Manager (BTW)
Preparing for
your future..
Pro-actively
respond to
business and
market changes
BTW as your
key supplier
in the journey
Managed Calls & Messaging Product Line
Further information
www.btwholesale.com
Further information
• www.btwholesale.com
• Roadmaps
• Available to registered users
• Product developments and updates
• Products
• Product descriptions/user guides
• FAQs/technical information
• Contact
• Your BT Account Team
Thank you
Questions?
BT Wholesale Product Review Forum
Steve Best
Director – Product Management
Close of Forum
BT Wholesale Product Review Forum
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