Rewards & Recognition the Magic Motivator that many Managers Overlook! Tom Dupre Open Consulting www.openforresults.com [email protected] 877.610.9107 Topics to Discuss • What is Recognition? • Why Bother? • Key Components of Successful Recognition • Role of Management • Best Practices What is Recognition • • • • • Rewards, awards, recognition…. Acknowledgement of some achievement Predetermined or unplanned It promotes behavior you want repeated Individual or teams Why Bother? Benefits of well designed Recognition • Reinforces the strategies/goals of the organization • Promotes repeatable behaviors • Improves morale • Can promote teaming, communities, etc. • Can be positioned as a part of a total compensation package Types of Recognition • Organization wide programs – Anniversaries – Suggestion programs – Top achievers • Management discretion/ nominated – Employee of Month – Best when at discretion of manager • Peer to peer – Usually many restrictions Key Components • Targeted • Timely • Public • Appropriate Targeted • Support strategies and goals • Specific behaviors • Clearly communicated Framing of Recognition • Who – Individuals – Teams – Various organizational subsets • When – Daily, monthly, quarterly, annually – As behavior occurs – Specific events • How – Always Public Timely and Public Appropriate • Last decision to make when designing a reward process • Review all other forms of recognition within organization • Determine least method for most gain • Cash or Non-monetary? Role of Management • • • • • • • Not to be immobilized out of “fairness” Ensure timeliness Fully utilize management programs Be guardian of process Constantly seek prospects and opportunities Promote peer programs Seek assistance in presentation skills as needed Pitfalls to Avoid Pitfalls • • • • • Rewarding wrong behavior Too little Too late Too much Out of sync with other reward structures Team Awards Team Awards • Divided equally among team members • Divided proportionally to contribution determined by management • Divided proportionally to contribution determined by the team A Word about Safety Awards Safety • Experts not supportive of rewards for “safe” records. • Good to have nominal recognition • Better to promote proactive behaviors to reward • Best to put efforts into education and process improvements Best Practices • Award budget for managers • Eat your own dog food • On going publicity • Options Questions? Thank You Time to Go