BPM in Carlsberg Danmark
IBM Business Process Manager The Carlsberg Story Kenneth Lindegaard IBM Business Connect Copenhagen 2015 Agenda Who are we • Carlsberg Group • Carlsberg Danmark A/S Business Process Manager • Why BPM • Our Approach • Our Achievements 2014 No.1 in Northern & Eastern Europe and fourth largest brewer in the world * 33 cl bottles 46,000 150 37bn employees on three continents markets around the world bottles of beer sold in 2014 A Group of close to 140 master brands 4 Carlsberg Danmark A/S • Approx. 640 mio litres of beer and CSD sold yearly ~ 1 unit of 0,33 cl. per day per capita in DK • Turn over is 4.6 billion DKK (after 1 billion in duties) • Production in Fredericia, Valby & Saltum Saltum • Distribution from Fredericia, Aalborg & Høje Taastrup Aalborg Fredericia • Valby Høje Tåstrup 1500 employees – there of approx. 800 in Fredericia • 400 in Production • 700 in Distribution • 300 in Sales and Marketing • 100 in Administration 5 Agenda Who are we • Carlsberg Group • Carlsberg Danmark A/S Business Process Manager • Why BPM • Our Approach • Our Achievements Why BPM You can easily assemble an IKEA closet without following the instructions 7 Our Approach Dedicated BPM per functional area - Sales, Production, Logistics, Finance BPM Developers in-house Business Responsible part of each implementation Monthly priority meetings 3 month rolling development plan Orchestration is key Process optimisation based on facts 8 Our Achievements Ordering of Coolers High amount of calls to back office for stock availability check Many iterations on orders due to errors Many administrative hours spend daily 10,0% All coolers handled by BPM Process goes live 5,6% 5,3% New water coolers handled outside process 4,3% 2,7% 0,0% Januar Februar Marts 1,0% 1,7% April Maj 3,4% 0,8% Juni Juli August Fejlprocent Little to none calls for stock availability check Error percentage reduced from approx 5% to 0,8% Daily administration reduced from 6 hours to 1 hour 9 Simple but effective 10 Our Achievements Store Agreements 1500 agreements every quarter Manual process using Excel and scripts Many administrative hours spend for administration Automatic generation of tasks Signature directly on iPad PDF file to archive and customer Overview and tracking for managers 11 Our Achievements New Product Development Complex proces Input required from across the whole organisation Need for chasing activities Manual follow up of flow Cap Collar Height Bottle Weight Fluid Quality Label Picking Duties Recipe Automated data collection Data validation and quality activities Orchestration of flow end to end Overview and tracking 70+ activities 12 Our Achievements Implemented • Create Customer • Change Customer Data (4 scenarios) • Look up services for Master Data • CAPEX reporting • Store Agreements • Ordering of Coolers • Ordering of Equipment (beer taps etc) • IT Peripherals • NPD process (new SKUs) • HR Self Service – Basic Information – Transfer Vacation Days – Handling of Extra Hours • HR Onboarding new employee • Portal on iPad • UI Toolkit with responsive support • Dashboards Recap • 2 developers • 15 processes • 18 months • 18.181 completed instances • Infrastructure from scratch • Process execution on iPads and PCs • Responsive Coaches 13 Questions Velkommen til Carlsberg Danmark 14 Kenneth Lindegaard Head of IT Carlsberg Danmark A/S Vesterfælledvej 6 1750 Copenhagen Mail: [email protected] Phone: +45 2339 1826 15
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