IBM Business Process Manager
The Carlsberg Story
Kenneth Lindegaard
IBM Business Connect
Copenhagen 2015
Agenda
Who are we
• Carlsberg Group
• Carlsberg Danmark A/S
Business Process Manager
• Why BPM
• Our Approach
• Our Achievements
2014
No.1
in Northern &
Eastern Europe
and fourth
largest
brewer in the
world
* 33 cl bottles
46,000
150
37bn
employees on
three continents
markets around
the world
bottles of beer
sold in 2014
A Group of close to 140 master brands
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Carlsberg Danmark A/S
•
Approx. 640 mio litres of beer and CSD sold yearly ~ 1
unit of 0,33 cl. per day per capita in DK
•
Turn over is 4.6 billion DKK (after 1 billion in duties)
• Production in Fredericia, Valby &
Saltum
Saltum
• Distribution from Fredericia,
Aalborg & Høje Taastrup
Aalborg
Fredericia
•
Valby
Høje
Tåstrup
1500 employees – there of approx. 800 in Fredericia
• 400 in Production
• 700 in Distribution
• 300 in Sales and Marketing
• 100 in Administration
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Agenda
Who are we
• Carlsberg Group
• Carlsberg Danmark A/S
Business Process Manager
• Why BPM
• Our Approach
• Our Achievements
Why BPM
You can easily assemble an IKEA closet
without following the instructions
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Our Approach
Dedicated BPM per functional area
- Sales, Production, Logistics, Finance
BPM Developers in-house
Business Responsible part of each implementation
Monthly priority meetings
3 month rolling development plan
Orchestration is key
Process optimisation based on facts
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Our Achievements
Ordering of Coolers
High amount of calls to back office for stock availability check
Many iterations on orders due to errors
Many administrative hours spend daily
10,0%
All coolers
handled by BPM
Process goes live
5,6%
5,3%
New water
coolers handled
outside process
4,3%
2,7%
0,0%
Januar Februar Marts
1,0%
1,7%
April
Maj
3,4%
0,8%
Juni
Juli
August
Fejlprocent
Little to none calls for stock availability check
Error percentage reduced from approx 5% to 0,8%
Daily administration reduced from 6 hours to 1 hour
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Simple but effective
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Our Achievements
Store Agreements
1500 agreements every quarter
Manual process using Excel and scripts
Many administrative hours spend for administration
Automatic generation of tasks
Signature directly on iPad
PDF file to archive and customer
Overview and tracking for managers
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Our Achievements
New Product Development
Complex proces
Input required from across the whole organisation
Need for chasing activities
Manual follow up of flow
Cap
Collar
Height
Bottle
Weight
Fluid
Quality
Label
Picking
Duties
Recipe
Automated data collection
Data validation and quality activities
Orchestration of flow end to end
Overview and tracking
70+ activities
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Our Achievements
Implemented
• Create Customer
• Change Customer Data (4 scenarios)
• Look up services for Master Data
• CAPEX reporting
• Store Agreements
• Ordering of Coolers
• Ordering of Equipment (beer taps etc)
• IT Peripherals
• NPD process (new SKUs)
• HR Self Service
– Basic Information
– Transfer Vacation Days
– Handling of Extra Hours
• HR Onboarding new employee
• Portal on iPad
• UI Toolkit with responsive support
• Dashboards
Recap
• 2 developers
• 15 processes
• 18 months
• 18.181 completed instances
• Infrastructure from scratch
• Process execution on iPads and PCs
• Responsive Coaches
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Questions
Velkommen til Carlsberg Danmark
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Kenneth Lindegaard
Head of IT
Carlsberg Danmark A/S
Vesterfælledvej 6
1750 Copenhagen
Mail: [email protected]
Phone: +45 2339 1826
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