Didier LUX
Airbus SVP Quality
IAQG
&
Airbus Supply Chain Management
April 29th, 2005
Amsterdam General Assembly Forum
Page 1/12
Market Outlook
Context
Competitiveness, Globalisation
Passenger Growth Forecast, low fare, …
With mandatory achievements
Sustainable profitability
Aiming to
Delight the end Consumers
Committed to Safety & Quality
April 29th, 2005
Amsterdam General Assembly Forum
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Trends & Factors shaping
future Development (1/2)
Safety
Improved man machine interface, improved active and
passive safety features, …
Reliability
Better systems design, Operational reliability performance
for airlines / passengers, no ATC/ATM induced delays, …
Comfort
New fuselage design, wider cabin, seats, cabin air quality,
more Comprehensive service, …
April 29th, 2005
Amsterdam General Assembly Forum
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Trends & Factors shaping
future Development (2/2)
Affordability
Reduced cost of manufacturing / operations, cost of
ownership for airlines, …
Human factors
Ensure effective and reliable Human Performance, …
and
Capacity, Travel time, Environment…
April 29th, 2005
Amsterdam General Assembly Forum
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Quality Principles
BE CUSTOMER MINDED, up-to the PASSENGERS
 SET THE STANDARDS
Clearly define the standards to be met in all areas
of the business.
 AUDIT & MEASURE
Verify that actual performance is, in facts,
meeting the standards set.
 IMPROVE
Improve performance continuously, first to meet
the standards, then to improve the standards
themselves.
April 29th, 2005
Amsterdam General Assembly Forum
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IAQG Standards &
Deployment
Global standards & regulations are essential
for efficient operations in the
global aviation system and market
Therefore Airbus
• Supports IAQG initiatives, e.g.
•
•
9100 Series OPS Certification,
Special Process Certification (Nadcap / Nucap), …
and
• Adopts them internally (Airbus EN9100 certification
received)
• Requests their implementation, as the basic
mandatory minima
April 29th, 2005
Amsterdam General Assembly Forum
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Airbus Supply Chain Quality
Improvement Programme
IAQG Standards
IAQG - OPS
PRI Nadcap / Nucap
Sourcing
eSupplyChain
People
Quality
Ownership
Standardisation
Commitment Lead the Operate
Robust
Collaboration Change and
Processes
develop
Value of
further
product
& services Meet
Improve
Customer
continuously demands at
Corrective,
lower cost
Set Targets/KPIs
for PPM & OTD,
Measure
Correct, Improve
April 29th, 2005
Improvement,
Development,
process
Lean
Supply Chain
Amsterdam General Assembly Forum
General Reqts
in Development
Value Stream
Mapping
Lean & JIT
Implementation
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Multi-Tier involvement
and Management
For customer
Set Standards
Closed
Improve
Set Standards
Measure
Satisfaction
Achievements
TIER 2
Loop
SUBTIERS
OTD
Improve
MeasureTIER 1
Set Standards
Supplie
Rejection
OTD
Rejection
Supply
r
Improve
OTD
Measure
Chain
Delivery
& Support
Airlines
Rejection
Building Quality from Sub-Tier for final Customer satisfaction
Continuous improvement through closed loop performance monitoring
April 29th, 2005
Amsterdam General Assembly Forum
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Q.S
Integration of IAQG in
Supply Chain Management
Risk analysis (9134), QMS Requirements (9100 series),
Process control (9103, …) and Certification (OPS)
embedded all along the Supply Chain Process
• Development Phase:
– Supplier Selection / Approval Process
– Product Qualification Process
• Series Production Phase:
– Supplier continuous assessment / performance review
and control change management.
Strong Supply Chain Management
Better Sourcing
Gain visibility
April 29th, 2005
Amsterdam General Assembly Forum
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Improving Product & Services
value
All Supply chain to focus on :
• Customers needs
• Integrated processes approach
• Share best practices
• Added value
• Measurements
Achieve Performance, Cost & Delay : Quality
April 29th, 2005
Amsterdam General Assembly Forum
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Working together, closely
To delight our CUSTOMER, we expect from
our Supply Chain :
• Real Partnership & Involvement (Extended
enterprise)
• Full commitment
• Ownership
And never forget
No matter how good we are today,
Our goal is to be be even better tomorrow
April 29th, 2005
Amsterdam General Assembly Forum
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Thank you !
Questions ?
April 29th, 2005
Amsterdam General Assembly Forum
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