1. travel

Domestic Tour Operators
Travel and Tourism
Suzanne Wood
What is a Tour Operator
• A tour operator is a business that creates the
holiday that the Travel Agent has asked for by
their customers
• Domestic means within the country of
residence
Example
Scoot Cycling Holidays Ltd
• provides cycling holidays throughout Yorkshire
• The service is designed to please every time
Wildlife Worldwide
• Helping clients to experience animals in the
wild throughout the year, the company
supplies the general public with a tailored
holiday.
Presentation on DOMESTIC TOUR
OPERATORS notes
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Tour operator: A tour operator typically combines tour and travel components to create a
holiday. The most common example of a tour operator's product would be a flight on a
charter airline plus a transfer from the airport to a hotel and the services of a local
representative, all for one price
Domestic: A domestic traveler is when they travel within their own country of residence, for
example someone from Aberdeen going to Manchester for the purpose of tourism.
Scoot Cycling Holidays LTD
Scoot Cycling Holidays Ltd was set up in 2009 and is highly experienced in the tour operating
service
The firm aims to supply tourists with a professional holiday the expert staff allow clients to
have fun. So you can relax and enjoy the scenery of the Yorkshire country whilst riding your
bike.
Wildlife Worldwide
Wildlife Worldwide is a long established specialist tour operator offering tailor-made wildlife
holidays to clients throughout the UK. The company, which is located in Bishop's Sutton
(Alresford), was set-up in 1992 and has many years' experience in the travel and tourism
sector
If you go on this tour then you will receive expert guides on the ground, the wildlife holidays
offered by the company are suitable for anyone who is interested in wildlife.
Inbound Tour Operators
By Emma Barranger
What is a tour operator?
• A tour operator typically combines tour
and travel components to create a holiday.
• They make contracts with hoteliers,
airlines and other transport companies to
put the package/holiday together.
• All the holiday details are incorporated into
a brochure which is distributed either to
travel agents or directly to customers.
What is a Inbound Tour Operators?
• Inbound Tour Operators cater for the needs of
the overseas visitors to the UK.
• A company that promotes and sells tourism
into the country that they operate from.
• Examples of the Inbound Tour Operators are
Gullivers, Focus Travel, Cox and Kings and
Travelquest.
Examples of Inbound Tour Operators
• UK - Gullivers - is a inbound tour
operator which has been globe for over
30 years to create hotels and unique
ground travel products and services for
our partners and clients.
• USA- Focus Travel- Inbound tour
operator specializing in land
arrangements throughout the United
States.
Examples of Inbound Tour Operators
• India- Cox and Kings - the world's longest
established travel company, organises high
quality group tours, private journeys and
tailor-made itineraries to many of the world's
most fascinating region
• South Africa - Travelquest - has been
specialized in tours which have been made all
around the region.
• A travel agency is a business that
sells holiday packages to the
customer.
• A travel agency is usually owned by a
larger, well known tour operator.
In the UK, there are 3 types of travel agencies:
1. Multiples - companies which operate a chain
of retail outlets throughout the UK under a
single brand name.
2. Miniples - companies with a small number of
branches often in a particular geographical
area (Between 5 and 50 branches).
3. Independent
• Multiples – Thomson Holidays
• Miniples – Global Travel Group
• Independent – Cooperative Travel
CALL CENTERS & WEBSITES
Layla El Tannir
In general……………………….
• A call centre is a centre equipped to handle a large volume
of telephone calls ( especially for taking orders or serving
customers). It can be applied in the tourism industry for
ticket sales and customer service operations.
• A website is a collection of related web pages, images,
videos or other digital assets that are addressed relative to
a common Uniform Resource Locator (URL), often
consisting of only the domain name, or the IP address, each
sector of the travel and tourism industry holds different
kinds of businesses, each business can have their own
website. They are also manipulated as a marketing
technique to the businesses advantage.
Application in the travel and tourism industry:
Tour Operators and Travel Agents.
Call centers
Websites
Businesses can use call
centers to help their
customers make bookings,
request information and
make complaints.
Businesses can either set up
a website to run their
business on, or to provide
information about their
business. It is more likely
that websites are used for
advertisement purposes
rather than to provide an
online service.
Call Centre:
STA Travel
It is the worlds leading specialist in travel for students and young travelers. They
cover Insurance, accommodation, tours, bus and rail passes, language courses,
volunteering projects and flights. They operate in many countries around the
world like : USA, Australia, China, South Africa, Denmark…etc..
They have their own numbers for each country where their call centre is available.
Customers can request a call back, and they can use the service over Skype. This
shows that call centers are moving ahead, and incorporating technology in their
services, to keep them alive rather than making them extinct.
Website:
www.thomascook.com
The Thomas cook website allows you to book your holiday online. It includes all the
factors like flights, accommodation, the tours, car hire and insurance.
Customers can browse the website through four different ways. Either by star rating,
board basis, budget or tabs ( flights, flights and hotels-together-, cruises, extras).
On the site, they have package deals which customers can order or they can “tailor
make” their holiday, to ensure that it suites all their preferences, and give them their
moneys worth.
All the payments can be made online, or customers can find out all their information
from the website and go to the store and make the payments in cash. There is also a
store locator on the website.
Support for Tour operators
Federation of Tour Operators
FTO: What is it?
• A independent organisation that designated a
Tour operator support group.
• Though they do have many partnerships with
tour companies
•
FTO: What does it do?
• From their website they say that they trying to
“to ensure the continued long term success of
the air inclusive holiday by influencing
governments”
• They also have a number of committees
dedicated to supporting health and safety in
the Travel industry
FTO: what they don’t do
• They can not deal with Individual costumer
complaints
• They can not regulate the actions of FTO
members
Support for Tour operators
Association of British Travel Agents
ABTA: What are they?
• Founded in 1950
• It is a collection of representatives all across
for their tour company
• They are also partners with the FTO
ABTA: What does it do?
• They aim maintain a high standards of trading
practice
• They also wish to create as favourable a
business climate as possible for its Members
Support services for tour operators
• The Association of Independent Tour
Operators (AITO)
• UK Inbound
By: John Brady
UK Inbound
UK inbound is a trade
association founded in 1977 to
represent the interests of the
UK’s inbounds tourism
businesses.
UK Inbound
• Non profit making body
• Funded by subscriptions
The Association of
Independent Tour
Operators (AITO)
AITO
• AITO is an organization which represents
approximately 160 of Britain's specialist tour
operators.
• AITO members are independant