Afternoon
Morning
Risk Management and
Patient Safety
A/Prof Sophia Ang
Quality Improvement Models
Dr Ling Moi Lin
Wed, 29 Oct 2014
Credentialing and Privileging
A/Prof Ong Biauw Chi
Clinical and Performance
Reviews
A/Prof Ong Biauw Chi
LEAN Tools
Mr Geoffery Gui
TEA BREAK
Quality Improvement Tools
Mr Geoffery Gui
Lunch
Data Analysis Tools
Dr Ling Moi Lin
Tea break
Performance Indicators and
Quality Management Systems
Benchmarking
Ms Sharon Tay
Dr Sandhya Mujumdar
Tue, 28 Oct 2014
Role of the Healthcare Quality Service Quality and
Professional
Management of Complaints
Mr Wong Kok Cheong
Mrs Ruth Quek
Introduction to Healthcare
Quality
Dr Ling Moi Lin
Mon, 27 Oct 2014
PROGRAMME
2nd HQSS
Healthcare Quality Course
27 - 31 October 2014
CME and CNE points will be awarded for participation at the Patient Safety Course
CME and CNE Accreditation
Team and Teamwork
Mr Wong Kok Cheong
Organizational Behaviour and
Culture
Dr Chow Mun Hong
Leadership and Change
Management
Dr Chow Mun Hong
Clinical Pathways and Case
Management
Dr Sandhya Mujumdar
Thu, 30 Oct 2014
Examination
The CPHQ Exam
Dr Ling Moi Lin
Disease Management and
Utilization Management
Ms Deborah Margaret Wild
Infection Control and
Epidemiology
Dr Ling Moi Lin
Fri, 31 Oct 2014
Faculty list
A/Prof Sophia ANG
Senior Consultant
Department of Anaesthesia
National University Health System
Dr CHOW Mun Hong
Director
Clinical Governance & Quality Management
Singapore Health Services
Mr Geoffery GUI
Manager, Service Operations Unit
Division of Operations & Performance Management
Singapore General Hospital
Dr LING Moi Lin
Director
Department of Infection Control
Singapore General Hospital
Dr Sandhya MUJUMDAR
Deputy Director, QA & Case Management
Medical Affairs
National University Health System
General Information
A/Prof ONG Biauw Chi
Head, Senior Consultant
Director, Clinical Governance, Director, Patient Safety
Department of Anaesthesiology
Singapore General Hospital
Mrs Ruth QUEK
Senior Assistant Director
Patient Relations Department
National University Hospital
Ms Sharon TAY
Manager
Projects, Accreditation & Licensing
Singapore General Hospital
Ms Deborah Margaret WILD
Deputy Director
HPO/MIM/QMO/Risk Management
Clinical Services
Changi General Hospital
Mr WONG Kok Cheong
Deputy Director
Nursing Admin
Changi General Hospital
ABOUT THE COURSE
Since the 1999 IOM report, To Err is Human, we have
benefited from the Quality wave that swept the world. It has
emphasized the importance of healthcare quality and this
has resulted in many healthcare organizations enhancing
their quality infrastructure.
This course is specially designed for healthcare workers
who are interested to be trained in the field of healthcare
quality. The comprehensive curriculum will also prepare
the participants for the Certified Professional in Healthcare
Quality (CPHQ) examination, if interested. The course will
cover the essential basics as well as give recent updates on
healthcare quality issues.
COURSE OBJECTIVES
The primary objective of the 5 days course is to equip
the healthcare quality professionals with comprehensive
knowledge in healthcare quality. At the end of the course,
participants should be able to:
•Understand role of the healthcare quality professional;
•Appreciate the various components in healthcare quality framework & clinical governance;
•Know and apply the basic quality tools including LEAN
tools to help them in their data analysis;
•Setup & run quality programs at their own facilities; and
•Learn tips on preparing for the CPHQ examination
WHO SHOULD ATTEND
This course is highly relevant to doctors, nurses, hospital
administrators and healthcare workers who are interested
or keen to know more about Healthcare Quality.
Healthcare Quality Society of Singapore
Executive Committee
President
Dr LING Moi Lin
Secretary
Mrs Ruth QUEK
Treasurer
Dr Sandhya MUJUMDAR
Members
Mr WONG Kok Cheong
Co-opt Member Dr CHOW Mun Hong
Secretariat
Wizlink Consulting Pte Ltd
12, West Coast Walk, #02-06 West Coast Recreation
Centre, Singapore 127157
Tel: +65 6774-5201 | Fax: +65 6774-5203
Email: [email protected]
CERTIFICATION
Only candidates who fulfill the minimum attendance
requirement of 90% will be eligible to sit for the written
examinations. A certificate will be issued to each participant
upon successful completion of the written examination.
CME/ CNE points will be accredited to Singapore registered
healthcare personnel accordingly.
OFFICIAL LANGUAGE
English is the medium of instruction for the course.
VENUE
Grand Copthorne Waterfront Hotel, Singapore
392 Havelock Road, Singapore 169663
Tel: +65 6733 0880 | Fax: +65 6737 8880
EVENT WEBSITE
For updated information and online registration, please
refer to URL http://www.hqss.org
REGISTRATION
You may register by completing the Registration form
and mail it to the secretariat, together with your payment.
Alternatively, you may also register online at www.hqss.org.
Course Fee
Member*
Non-Member
Till 30 June 2014
Early Bird
$1,200
$1,400
Normal Rate
$1,500
$1,750
From 1 July 2014
*To qualify for Member rate, one must be a member of Healthcare
Quality Society of Singapore for at least 6 months, at time of registration
Payment Details
All course fees can be made by cheques or bank draft,
made payable to “Healthcare Quality Society of Singapore”
and mailed to the secretariat. All payments are to be made
in SINGAPORE DOLLARS. A receipt will be issued within
10 days of receiving payment.
Cancellation Policy
Request for cancellation/replacement must be made in
writing to the Conference Secretariat, latest by 30 June
2014. The organising committee regrets that requests
received after this date will not be entertained. 75% of the
course fees will be refunded within six months after the
course.
LIABILITY
The Organisers are not liable for any personal accidents,
illnesses, loss or damage to private properties of delegates
during the Course. Delegates are advised to make their own
arrangements with respect to personal insurance.
DISCLAIMER
Whilst every attempt will be made to ensure that all
aspects of the conference will take place as scheduled,
the Organising Committee reserves the right to make
appropriate changes should the need arises with or without
prior notice.