Warranty Proteco Tarkett Consumer Warranty 15, 20 and 30 years guarantee 2010 Naturally strong flooring structure Tarkett’s more than 120 years experience constitute an exciting industrial history characterised by visionary development. At the beginning of the 1940s we developed and patented a new stable floor system, where the core’s fibres are bonded perpendicular to the other two. Most Tarkett floors are still produced according to this principle. This makes cross laminated floors easier to install and maintain, minimising the natural movements of wood and giving much better stability to the floors. Though material and thickness vary in our different floors the construction principle remains substantially the same. Proteco - The unique protection system for wood flooring Proteco is a complete system of products developed to protect your wood flooring against wear. When installing wood flooring from Tarkett, it will be prefinished with either Proteco Lacquer, Proteco Natura or Proteco Hardwax Oil. Your flooring will not only be beautiful but also extremely wear resistant. 30 years guarantee The guarantee covers all our 12 to 22 mm Tarkett branded products with Proteco Lacquer or Proteco Natura against wearing through the wearlayer at normal usage in a domestic environment for a period of 30 years from the date of purchase, provided that the product was delivered from 2002. The product must be delivered in Tarkett branded original packaging, installed, cared and maintained strictly in accordance with our instructions throughout the guarantee period. 20 years guarantee The guarantee covers all our 12 to 22 mm Tarkett branded products with Proteco Hardwax Oil against wearing through the wearlayer at normal usage in a domestic environment for a period of 20 years from the date of purchase, provided that the product was delivered from 2010. The product must be delivered in Tarkett branded original packaging, installed, cared and maintained strictly in accordance with our instructions throughout the guarantee period. 15 years guarantee The guarantee covers the lacquered thin veneer products with Proteco Lacquer or Proteco Natura against wearing through the wearlayer at normal usage in a domestic environment for a period of 15 years from the date of purchase, provided that the product was delivered from 2002. The product must be delivered in Tarkett branded original packaging, installed, cared and maintained strictly in accordance with our instructions throughout the guarantee period. Exclusions This guarantee is valid for domestic installations only and does not cover movements in the floor resulting from incorrect installation methods or induced by moisture. Prior to installation the product must be inspected as Tarkett will not accept responsibility for visible defects after installation. The guarantee does not cover damages caused by improper installation, abrasion or extreme heat, moisture colour or gloss variations, indentation, scratching from animals, cleaning, care or maintenance in a manner contrary to the instructions provided by Tarkett. If there is a claim The claim must be reported to Tarkett, together with proof of purchase (receipt of the purchase) and a photograph showing the damage within 30 days of its appearance. Tarkett will supply material to replace the damaged area. Tarkett’s liability shall in no event, however, exceed the actual price paid for the product.
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