1. technology and computing
2. consumer electronics
3. audio equipment
4. stereo systems and components

Appendix A: Error Codes
Operator Manual
APPENDIX A: ERROR CODES
ERROR
CODES
20001
ERROR DESCRIPTION
CORRECTIVE ACTION
Unable to load a cassette.
Remove and replace cassette – Check the micro-switch
located on the inside left wall of the dispenser.
Replenish the cash – If using less than 75 bills, disable the
“Low Cash Warning” in the Transaction Setup Menu.
Empty the Reject Bin – If the bin is empty, do a Day Total
and then a Cassette Total – If that doesn’t help, check AP,
BIOS and CDU ROM versions.
Check vault door switch (located upper left corner) –
check that black and white, 2-wire connector is properly
connected at rear of main board. Bend switch forward to
aid closing problems.
Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer. Remove printer to locate difficult jams.
Close the feed lever on the printer.
Replenish the paper roll.
Contact manufacturer.
20002
Low Cash.
20003
Reject Bin full.
20004
Vault Door is open.
20010
Receipt paper jam.
20012
20013
20014
Receipt feed lever open.
Receipt paper empty.
Thermal printer is
overheated.
Cash Dispenser detects
bills prior to dispensing.
Card Swipe Error.
2xx15
90001
Axxx1
Axxx2
Axxx3
Axxx4
Axxx5
Receipt Printer feed lever
open – during operation.
Thermal printer is
overheated – during
operation.
Receipt paper jam.
ADNxx
Receipt paper is empty.
Receipt paper is jamming
during loading.
Receipt Printer cutter
error.
Printer connection error.
CANCE
C0011
Surcharge Cancel
Exit sensor is not cleared
C0012
Reject gate timing sensor
not cleared.
Both reject gate and exit
sensor not cleared
Undefined
Double detect sensor is
not cleared.
1st cassette inlet sensor
not cleared.
Cassette exit sensor (L+R)
not cleared.
Axxx8
C0013
C0017
C0021
C0022
C0023
1700w
Remove any jammed bills from the dispenser.
This does not mean the card reader is bad. Just records
unsuccessful attempts at swiping cards.
Close the feed lever on the printer.
If problem is consistent then print head assembly may be
defective.
Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front
of the printer.
Replenish the paper roll.
Remove any jammed paper and then reload.
If consistent, printer will require repair/replacement.
Check cables between Printer and Mainboard. Remove
cables (even though they may be attached) and
reconnect.
Customer has canceled the transaction at surcharge.
Check sensor, verify that the cabling plugged into the
sensor boards is secure.
Check dispenser for jammed bills and reinitialize the
machine.
Check dispenser for any notes or obstructions.
Check dispenser for jammed bills and reinitialize the
machine.
Check dispenser and cassette for jammed bills.
Check dispenser for jammed bills and reinitialize the
machine.
(Rev 1)
© Tranax 2009 – Do Not Distribute
A.1
Appendix A: Error Codes
ERROR
CODES
C0028
C0030
C0031
C0032
C0033
C0036
C0037
C0039
C003A
C0041
C0042
C0043
C0044
C0045
C0046
C0047
C0049
C004A
C004D
C004E
C0050
C0051
C0052
C0053
C0054
C0055
C0056
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Operator Manual
ERROR DESCRIPTION
CORRECTIVE ACTION
Count sensors not cleared
Check dispenser for jammed bills and reinitialize the
machine.
Turn dispenser over by hand, and then reinitialize. May
require repair.
Turn dispenser over by hand, and then reinitialize. May
require repair.
Check for notes where the cassette engages the
dispenser.
Main Motor encoder is not
synchronized
Forward motor encoder
not synchronized.
1st cassette inlet sensor
not cleared
Undefined
Exit sensor blocked while
initializing
Invalid response (or no
response) from double
detect sensor
Solenoid not responding
Too many notes requested
during a test dispense
Failed (5 times) to
dispense a note after a
successful dispense
Undefined
10 Notes rejected in a row
(single transaction)
5 notes consecutively
rejected
Note count sensor
reporting mismatch
Undefined
1st cassette failed to
dispense a note
Dispense request of “0”
notes
First cassette exit sensor
(#6, #7) not clear
1st cassette not inserted
2nd cassette not inserted
AP does not receive
response after dispense
request
Exceeded maximum
number of notes dispensed
(150) in a single trans.
1st cassette inlet sensor
not cleared
Abnormal amount of
double-detect failures
during dispense
Undefined
Long note detected at exit
sensor during dispense
Short note detected at exit
sensor during dispense
Clear any notes which may be blocking the exit sensor.
Verify the connection to the double detect module.
Verify the function of the gate solenoid.
Test dispense failed, re-run the test and check notes.
Check why notes are rejecting following at least one
successful dispense (in the same transaction).
Check the notes in the cassette. Check reject analysis for
source of rejected notes (long note, double-detect, etc)
Check reject analysis for cause of rejected notes.
Verify count of notes in the cassette against the
settlement.
Most common reason is cassette is empty. Verify that
there are notes in cassette 1. Check the quality of the
notes and condition of the pick rollers.
Check setup of CDU in Operator Menu, dispenser may
need reprogramming.
Clear the note path of any notes or obstructions.
Check cassette and verify that it’s inserted properly.
Check cassette and verify that it’s inserted properly.
AP did not validate dispense command. This is an AP
software fault, not CDU.
Check reject analysis, and verify test dispense.
Check for notes where the cassette engages the
dispenser.
Check condition of double-detect module. Check quality of
notes and pick rollers.
Clear any jammed notes or obstructions from the exit
sensor.
Clear any jammed notes or obstructions from the exit
sensor; mismatch of rejected notes.
(Rev 1)
© Tranax 2009 – Do Not Distribute
A.2
Appendix A: Error Codes
ERROR
CODES
C005A
C005B
ERROR DESCRIPTION
D0001
Undefined
2nd cassette fails to pick up
notes
3rd cassette inlet sensor
not cleared
3rd cassette inlet sensor
not cleared
Note jam at 2nd cassette
exit
4th cassette inlet sensor
not cleared
4th cassette inlet sensor
not cleared
Note jam at 4th cassette
exit
4th cassette fails to pick up
notes
4th cassette not inserted
2nd cassette inlet sensor
not cleared
Double detect sensor not
cleared while dispensing
Note leaving cassette exit
sensor did not reach DD
Reject gate timing sensor
#2 not cleared during
dispense.
Reject gate timing sensor
#3 not cleared during
dispense.
Note leaving DD sensor did
not reach gate sensor
Note leaving gate sensor
did not reach count sensor
Sensor check error
Sensor check error
Sensor check error
Sensor check error
Sensor check error
Sensor check error
Sensor check error
Sensor check error
Note jam at 3rd cassette
exit
3rd cassette not inserted
3rd cassette fails to pick up
notes
Modem initializing failure.
D0002
Reversal transaction failed.
D0012
D0013
D0014
D0020
Invalid transaction.
Invalid Amount.
Invalid Card Number.
Surcharge screen should
have been displayed.
C0060
C0062
C006A
C0070
C0072
C007A
C007C
C007D
C0080
C0081
C0082
C0083
C0084
C0085
C0086
C0090
C0091
C0092
C0093
C0094
C0095
C0096
C0097
C009A
C009D
C009F
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Operator Manual
CORRECTIVE ACTION
Same as C0047, the second cassette is likely empty.
Check for notes where the 3rd cassette engages the
dispenser.
Check for notes where the 3rd cassette engages the
dispenser.
Check rollers and sensors where notes would leave the 2nd
cassette.
Check for notes where the 4th cassette engages the
dispenser.
Check for notes where the 4th cassette engages the
dispenser.
Check rollers and sensors where notes would leave the 4th
cassette.
Same as C0047/C005B, verify that there are notes in the
4th cassette.
Check cassette and verify that it’s inserted properly.
Check for notes where the 2nd cassette engages the
dispenser.
Check double-detect senor for note or obstruction.
A note seen at cassette exit sensors did not reach the
double detect module. Check for jammed notes.
Clear the note path before the reject gate.
Clear the note path before the reject gate.
Check the note path for jammed or diverted notes. Check
sensors from #5 to #2/#3.
Check for jammed notes between #2/#3 sensors and
#0/#1 sensors.
Left measuring sensor A (#6/#7)
Right measuring sensor B (#6/#7)
Left gate timing sensor A (#2/#3)
Right gate timing sensor B (#2/#3)
Exit sensor (#4)
Double Detect (#5)
Left count sensor A (#0/#1)
Right count sensor B (#0/#1)
Check rollers and sensors where notes would leave the 3rd
cassette.
Check cassette and verify that it’s inserted properly.
Similar to C0047, C005B verify that there are notes in the
cassette.
This error is reported from the host. Check that
programming is correct for this processor.
Check transaction with the processor. Verify CDU
functionality with diagnostics. Verify phone connection.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
(Rev 1)
© Tranax 2009 – Do Not Distribute
A.3
Appendix A: Error Codes
ERROR
CODES
D0024
D0039
D0051
D0052
D0053
D0054
D0055
D0057
D0058
D0061
D0075
D0078
D0080
D0083
D0086
D0091
D0092
D0093
D0094
D0095
D0096
D0097
D0098
D0099
D009A
D009B
D009C
D009D
D009E
D009F
D00A0
D00A1
D00A2
D00A3
D00A4
1700w
Operator Manual
ERROR DESCRIPTION
CORRECTIVE ACTION
Exceeds issuer withdrawal
limit.
No credit account.
Insufficient funds.
No checking account.
No savings account.
Expired Card.
Invalid PIN.
Transaction not permitted
– card
Transaction not permitted
– Terminal
Exceed withdrawal limit.
Number of PIN tries
exceeded.
No Account.
Invalid Date.
Cannot verify PIN.
Cannot verify PIN.
Bank unavailable.
System unavailable.
Transaction serial number
mismatch.
Record format mismatch.
Routing ID mismatch.
Terminal ID mismatch.
Response type mismatch
(reversal).
Response type mismatch
(day-close).
Response type mismatch
(Configuration).
Response type mismatch
(Withdrawal, Balance,
Transfer).
STX omitted.
ETX omitted.
FS omitted (after response
code).
FS omitted (after retrieval
reference number).
FS omitted (after system
trace audit number).
FS omitted (after account
balance).
FS omitted (after available
balance).
FS omitted (after available
balance).
FS omitted (after
authorization response
text).
ETX is in wrong place.
Network denial code.
Network
Network
Network
Network
Network
Network
Network
denial
denial
denial
denial
denial
denial
denial
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Network denial code.
Contact host processor.
Contact host processor.
Verify Routing ID number – Contact host processor.
Verify Terminal ID number – Contact host processor.
Contact host processor.
Contact host processor.
Contact host processor.
Contact host processor.
Contact host processor.
Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
Verify that version of Mini-Bank Software
processor. Contact host processor.
matches host
matches host
matches host
matches host
matches host
matches host
matches host
Verify that version of Mini-Bank Software matches host
processor. Contact host processor.
(Rev 1)
© Tranax 2009 – Do Not Distribute
code.
code.
code.
code.
code.
code.
code.
A.4
Appendix A: Error Codes
ERROR
CODES
D00A5
Operator Manual
ERROR DESCRIPTION
CORRECTIVE ACTION
Verify that version of Mini-Bank Software matches host
processor. Contact host processor.
D1800
FS omitted (after total
cash dispense amount in
day close).
FS omitted (after total non
cash dispense amount in
day close).
FS omitted (after
surcharge amount in day
close message).
FS omitted (after
surcharge in configuration
message).
ETX omitted (from
configuration message).
Modem is not responding.
No Connection.
ENQ not received from
host.
Transmission error.
NAK sent 3 times to host.
Modem connection time
out – host not responding.
Modem cannot support
connection – excessive line
noise (usually D1704/06)
No dial tone.
D1900
D2000
No answer.
Phone line busy.
D2100
D2200
Modem initializing error.
EOT not received from
host.
E000x
RMS port failure, response
time out, modem failure,
no dial tone.
Current Number of bill is
0.
No Surcharge Owner set.
No Surcharge Amount.
No refresh time set when
advertisement is enabled.
No Advertisement text
when advertisement is
enabled.
Dispense limit set error
(less than 25 notes)
Denomination Set error.
D00A6
D00A7
D00A8
D00A9
D0300
D1000
D1100
D1200
D1300
D1500
D170x
F0001
F0002
F0003
F0004
F0005
F0006
F0007
F0008
F0009
1700w
Fast Cash Set error
(exceeded dispense limit).
Master Key index is
invalid.
Verify that version of Mini-Bank Software matches host
processor. Contact host processor.
Verify that version of Mini-Bank Software matches host
processor. Contact host processor.
Verify that version of Mini-Bank Software matches host
processor. Contact host processor.
Contact host processor.
Verify modem function.
Verify modem function.
Contact host processor.
Verify modem function.
Verify host phone number – See D170x.
Verify host phone number – verify modem speed – See
D170x. If consistent, it could be a defective modem.
Phone line connected to ATM will not support Datacommunication. In line filter may fix this. Excessive EMI
emissions from outside source (neon sign, freezer).
Verify that incoming phone line is plugged into “line”
rather than “Phone” on mainbaord. Phone line is in use or
is being shared with another phone device (FAX, POS,
phone)
Verify host phone number – See D170x
Verify host phone number – call line with handset and
check for busy signal – See D170x
Check modem.
Contact host processor.
Verify RMS settings (Host Setup) – See D170x
Load notes into the cash cassette – use Add Cassette
function in Settlement.
Set Surcharge owner – (Customer Setup)
Set Surcharge amount – (Customer Setup)
Set refresh timer – (Customer Setup)
Set Advertisement text – (Customer Setup)
Set Dispense limit – (Transaction Setup)
Valid Denomination are $10, $20, $50, $100 –
(Transaction Setup)
Check the Fast Cash amount. (Transaction Setup)
Check Master Key index – verify checksum (Host Setup)
(Rev 1)
© Tranax 2009 – Do Not Distribute
A.5
Appendix A: Error Codes
ERROR
CODES
F000A
F000B
F000C
F000D
F000E
F000F
F0010
F0011
F0013/
14
F0015
F0016
1700w
Operator Manual
ERROR DESCRIPTION
CORRECTIVE ACTION
Master Key is empty.
Host Telephone Number is
not set.
Error Retry timer is not
set.
RMS Password is not set
when RMS is enabled.
RMS phone number is not
set when RMS send is
enabled.
Terminal ID is not set.
Routing ID is not set.
Master Key Serial number
is not set
NVRAM Failure
Check Master Key checksum – reinject key (Host Setup)
Set Host Telephone Number – (Host Setup)
Serial Number not Set
Master Password left at
default
Set Error retry time (Host Setup)
Set RMS Password – (Host Setup)
Set RMS Phone number – (Host Setup)
Set Terminal ID number – (Host Setup)
Set Routing ID number – (Host Setup)
Set Master Key serial number – (Host Setup)
Fatal error, defective memory chip. Replace Mainboard.
Set Serial number in Operator Menu
ATM will not go into service with the default master
password. The master password must be changed from
default.
(Rev 1)
© Tranax 2009 – Do Not Distribute
A.6