SUCCESS STORY 2925 Y0 K0 B214 ED6 PANTONE 340 C90 M0 Y65 K3 R90 G153 B102 HEX: 009966 PANTONE 2718 C70 M50 Y0 K0 R91 G119 B204 HEX: 5B77CC PANTONE 109 C0 M9 Y100 K0 R255 G209 B0 HEX: FFD100 368 100 K0 0 B32 E20 PANTONE 306 C75 M0 Y5 K0 R0 G181 B226 HEX: 00B5E2 PANTONE 293 C100 M69 Y0 K4 R0 G61 B165 HEX: 003DA5 PANTONE 2597 C80 M99 Y0 K0 R92 G6 B140 HEX: 5C068C AY 6 11 K27 8 B170 8AA R119 G119 B119 HEX: 777777 R89 G90 B83 HEX: 595a53 R255 G255 B255 HEX: ffffff Building Knowledge and Trust at Allianz Global Investors: A Senior Management Perspective Allianz Global Investors (AllianzGI) is a diversified active investment manager, serving clients from 23 offices in 17 countries across the world. Combining global investment and research capabilities with consultative local delivery, AllianzGI manages more than $490 billion in assets for individuals, families, and institutions worldwide. At Allianz Global Investors, Global Chief Operating Officer George McKay describes the “Understand. Act.” philosophy as central to the organization’s decision making, behavior, and corporate lexicon— COOL GRAY 10 COOL GRAY 11 particularly as it White relates to serving clients. C10 M10 Y5 K55 C0 M0 Y0 K80 C0 M0 Y0 K0 “The more you understand how the business works, the better you understand what the client needs. It’s about seeing the whole picture and being able to deliver—and that’s where the Claritas Program can help us.” —George McKay Global Chief Operating Officer Allianz Global Investors “We are a people business and our real investment is in our people,” McKay says. “An education program such as Claritas Investment Certificate gives everyone a foundation of understanding the industry. This helps our clients, and as well it helps us internally in our daily work.” That’s why when Andreas Utermann, ASIP, Allianz Global Investors Global Chief Investment Officer, Cohead, and member of CFA Society UK, introduced the program, the organization saw immediate potential. “I have been a big supporter of the Claritas Investment Certificate from the start,” Utermann says. “I think it’s a fantastic and necessary opportunity for those not traditionally exposed to clients and investments. The Claritas Program will likely become an industry standard very quickly.” George McKay Success Criteria •Advance the company’s two-word philosophy: Understand. Act. •Better serve clients, shareholders, and internal colleagues •Manage and mitigate risk for clients © 2014 CFA Institute From Pilot to Implementation Through the coordination of Learning Network Program Manager Katrin Bittner, Allianz employees registered for the Claritas global pilot program. Today, more than 72 employees are engaged globally. Most employees study individually on their own time, for an average total of about 100 hours. “Completing the program really helped me to roll it out and work with employees. It can be easy to lose sight of the learning process unless you experience it yourself. I definitely have my favorite chapters, understand the study conditions, and what it is to sit for the exam,” she says. “The Claritas Program has allowed me to add a good foundation of knowledge about the financial industry which I can build on. The structure of the Claritas Program, along with its study materials, allows you to familiarise yourself with a broad range of technical subjects in your own tailored learning pattern.” — Nick Davis, Finance and Controlling, Allianz Global Investors, United Kingdom “For Allianz employees, the program is completely voluntary and has attracted a wide variety of areas, mostly from the business support functions, including marketing, legal, operations, compliance, and HR,” Bittner says. “We’ve seen a wonderful variety of participants, both new joiners and those who’ve been here 20 years. The Claritas Program shows us the importance of training for everyone who works in our industry.” So much so, Bittner registered for the selfstudy course herself. “The Claritas Program fills a gap in the industry. It’s the content, the breadth, and the foundational level—that’s something that wasn’t available before.” —Katrin Bittner Program Manager Learning Network Allianz Global Investors, Europe Getting the Word Out After the pilot, with support from CFA Institute, Allianz Global Investors offered information sessions in Frankfurt, Hong Kong, and the United States, using Claritas support and marketing materials. “The way the program was advertised is the way it was delivered,” Bittner says. “All employees I spoke with found the study materials interesting, easy to follow, and rewarding. The chapter review questions, practice tests, and mock exam are especially helpful. You always know where you stand.” Outcomes Client Satisfaction and Employee Engagement “At Allianz Global Investors, we measure our business in five key areas, and client satisfaction and employee engagement are two of them,” McKay says. “The Claritas Investment Certificate gives us value in both. It creates an environment where clients can trust; it gives that perspective, which we measure in surveys with clients on perceived value.” Greater Ethical Knowledge and Integrity “One of our core values at Allianz Global Investors is integrity. There is an entire section in the Claritas Program on ethics and industry roles that ties very neatly into the messages we are trying to impart to our staff about integrity and trust,” McKay says. Increased Confidence and Communication “The Claritas Program confirms what you already know and makes you more confident to speak to investment professionals and senior management,” Bittner says. “That adds huge value to those conversations and helps to build trusted partnerships between support functions and the business.” Utermann adds, “The program fills a gap in the industry as it’s designed to help those not directly related to sales or investment to better understand the foundations of our industry.” Sharing a Common Language “I think the Claritas Program also works very well for our non-native English speakers, in terms of learning the terminology. The Claritas Program connects the dots of how everything relates and paints a bigger picture of the financial services industry,” Bittner says. Learn more about what the Claritas Program can do for your organization. www.cfainstitute.org/claritas
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