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General Service Training FAQ’s
Where can I complete online training?
DealerPort users: go to DealerPort │Training │eLearning. Complete the User
Registration form. Enter your information exactly the same way each time you log-in.
BOSSWeb users: go to BOSSWeb │ Training │Service Training │eLearning.
Complete the User Registration form. Enter your information exactly the same way each
time you log-in.
I just changed employers and I have some
previous Evinrude or Rotax training history
with my previous employer. How do I reclaim
that history?
Call us at 1-800-888-4662, Option 1 and advise your technical representative. We will
make the change in the Training History database within 72 hours. NOTE: use your new
employer’s dealer number the next time you access the eLearning / Exam Site.
If you lost a certificate of completion for a distance learning program, you can reprint the
certificate directly from the eLearning site.
I lost my course certificate? Can I obtain a
duplicate copy?
To request a duplicate copy of a recent hands-on course certificate, please fax your
request on company letterhead to 262-884-5504. Include your name, dealer information,
address, phone number, name of the course certificate requested, and date of class (or
approximation). Requests will be processed within 10 business days. Certificate records
are kept for 4 years, requests for certificates beyond 4 years cannot be completed.
Can I reserve a seat in a hands-on course
while I am working on the eLearning portion of
my training?
Online training must be completed prior to reserving a seat in a hands-on class.
I have previous marine industry experience.
Can I opt-out of any of the courses?
We offer the possibility to “opt-out” of the intermediate level Outboard Training 2 course.
You must pass the online opt-out test on your first attempt with a score of 80% or better.
Please understand we are unable to grant exceptions to this rule. You will find the online
exam on the eLearning site.
Will I be “Certified” after attending Outboard
Training 2 (OB 2)?
No. If you pass the course, you will receive a certificate of completion.
Do you offer a Certification class for Jet
Propulsion Systems?
Not at this time. We may offer a JP 3 Certification class in the future.
Can I register for Outboard Training 2 (OB 2)
and Outboard Training 3 (OB 3) at the same
time?
We do not recommend attending OB 2 and OB 3 within the same training season.
However, you may sign up for both classes, provided the OB 2 class occurs prior to the
OB 3 class. You MUST complete and fax in a registration form. BOSSWeb users can
access the form by going to BOSSWeb │Training │Service Training │Training Info.
DealerPort users can access the form by going to DealerPort │ Training │Training Info.
Click on the link for the Outboard Propulsion Technical Training Schedule. The form is
located on page 15 of the pdf.
Where can I view the most up to date class
dates?
DealerPort users: go to DealerPort │Training │Hands-on Enrollment
BOSSWeb users: go to BOSSWeb │ Training │Service Training │Hands-on
Enrollment
I’m an Evinrude Certified technician and I
forgot to take an annual product update exam
by the due date. What will happen?
Review and take the exam as soon as possible. After you successfully pass the
associated exam, your Certification status will be re-instated.
I’m an Evinrude Certified technician and I
failed to return in the required 4 year time
period to recertify. What will happen?
Your Certification status will expire. Check to ensure you have completed all
prerequisites and register for Outboard Training 3 (OB 3).
How will I know if a technical update has been
released?
The Training Center will post notifications to the “News” pages of both BOSSWeb and
DealerPort.
Where and when is Evinrude training offered?
Sturtevant, Wisconsin – Year round with limited availability in the summer
Morrow, Georgia – September 2014 through March 2015. The facility will close at the
end of March 2015.
Laval, Québec, CA – Annually, generally during the months of Feb. and March
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General Service Training FAQ’s - continued
What is the duration of your hands-on
courses?
Outboard classes are 5 days. They run from 8 a.m. to 4 p.m. Monday through Thursday,
and from 8 a.m. to 12 p.m. on Friday. Depending on a student’s experience level, it is
possible to complete the class prior to Friday.
Jet Propulsion classes are held over a 2 day period, either Monday to Tuesday or
Wednesday to Thursday. They run from 8 a.m. to 4 p.m. both days.
I signed up for a class. When can I plan travel
arrangements?
Please do not arrange for travel until you have received a confirmation letter, either by
email or mail. We are unable to issue confirmation letters until a minimum student count
is achieved per class.
I am a service manager for my dealership.
Where can I find a listing of employee training
for all employees at my dealership?
DealerPort users: go to DealerPort │Training │Service Training History
BOSSWeb users: go to BOSSWeb │ Training │Service Training │Service Training
History
Should I bring anything with me to class?
No, we will provide all materials required for class.
What should I wear to class?
Wear clothing and closed toe shoes appropriate for a service shop environment. Please
refrain from wearing competitor’s branded clothing.
What can I do to prepare for service training?
Please be sure to review your current service manuals, service bulletins, and newsletters.
Many students find it helpful to review the Help sections in the diagnostic software
programs to prepare for class.
Is smoking allowed?
All BRP Us Inc. facilities are tobacco free. Smoking and tobacco chewing must be
conducted off company property.
What is the cost for training?
Online Training for both Outboard & Jet Propulsion is Free.
OB 2 & OB 3 - $385 per person, per course
JP 2 - $240 per person, per course
Does the training fee cover my travel, lodging,
or meals?
No
I have training questions that are not
answered in this FAQ. Where can I get help?
Please also refer to the Technical Training Schedule posted on the Training Info page.
Dealers may call 1-800-888-4662 (Option #1, then Option #3)
Government customers may call 1-800-901-3228 (Option #1, then Option #1). Please
have your account number available.
Government Agency FAQ’s
Do you offer Government Specific Training?
The OB 2 and OB 3 classes are designed to accommodate the training needs of both
commercial dealers and government customers. However, we offer training on the MultiFuel Engine models (MFE) and military models in the OB 2 course. We can also offer
this military curriculum in OB 3 if requested. Please speak with your instructor on the first
day of class to arrange.
Will I attain Certified Technician status in the
OB 3 course?
The Certified Technician status is part of a dealer program and is not offered to
government students. For government students who attend OB 3, a certificate of
completion will be granted as long as a minimum standard of participation is
demonstrated.
How will I be billed?
The fee will appear on your Parts & Accessories Account and an invoice will be mailed to
the Government agency address associated with the account number. In addition, the
instructor will provide a paper copy of the invoice during your week of training. Your
employer’s account will be invoiced after the first day of class.
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Government Agency FAQ’s - continued
What forms of payment do you accept for
course fees?
Can I pre-pay for a course?
How can I pay by credit card?
We accept checks, money orders, or VISA/MasterCard credit card payments.
Government accounts may also arrange for electronic funds transfer:
BRP Cage Code: 1UVT5
DUNS #: 033775334
Federal Tax ID: 37-1341308
Unfortunately we can’t collect the payment until your employer has been issued an
invoice. An invoice will be issued after the first day of class.
Please call 1-800-901-3228, Option #1, Option #3. Please note, we are only able to
accept a credit card payment after the account has been invoiced.
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