Information & Tariff 2015
Holiday Park
Book on line at www.pentewan.co.uk or call 01726 843485
1
Tariffs &
information
Pentewan Sands
For 2015 we have, as usual, introduced lots more new holiday homes. All new
3-bedroom homes in our Diamond range and the unique new-style 2-bedroom
Platinum home (at W9) are super wide for additional space and comfort.
But it’s not just at the very top end that you’ll find new homes – this year, we
are also introducing new, high-spec homes direct into our Gold Plus range as
well. All our new holiday homes, in whichever price band, come with central
heating, spacious sundecks and all the modern comforts of home.
Many of our holiday homes can be booked for short breaks outside the
peak season. Online, you can book a weekend break for 3 nights starting
on a Friday, or a midweek break of 4 nights starting on a Monday. If you are
looking for a longer or a shorter break, or one starting on any other day of
the week, then please contact our reservations team on 01726 843 485.
Thankfully, they are all much more helpful and intelligent than computers
and they will be very happy to find a short break that will suit you! All our
short breaks are subject to a minimum of 2 nights (but 3 at Easter).
Holiday Home Tariff
Location and Type
The tables, used in conjunction with the
site map on pages 6/7, show the location
of the different types of holiday homes on
the park.
3 bedroom
3 bedroom with sun decks
2 bedroom
2 bedroom with sun decks
2 bedroom with covered balconies
Two bedroom holiday homes all have
one double and one twin bedroom and
a minimum of one wc/shower room. Three
bedroom homes all have one double and
two twin rooms, plus wc/shower room.
Some models also have an additional WC.
All homes also have a pull-out bed settee
acting as a good-sized double bed in the
living room, and digital TV and DVD as
standard.
Travel cots and high chairs may be hired
(£22 per week) – but not cot bedding.
Please advise us of your requirements
when booking.
Linen
Pillows, pillowcases, duvets, duvet covers
and one sheet per bed are included. Fresh
linen is supplied weekly. Cot bedding is not
supplied for infants. Towels, bath mats and
tea towels are not supplied.
Pets
With the exception of registered guide/
assistance dogs, we regret that no pets
of any sort are allowed in self-catering
2
Pentewan Sands Holiday Park 2015
accommodation.
Tents
Tents may not be pitched adjacent
to holiday homes. If tents are required,
a separate booking must be made
for a regular tent pitch.
Holiday Home Extras
- Cancellation scheme (compulsory):
£14.00 per week (see notes on back
page)
- Booking fee: £8.50
- VAT: Tariffs shown include VAT at
October 2014 prevailing rates.
- Electricity/gas: included
- Linen: included
- Extra persons: Tariff rates are shown
based on occupation by four persons
in two bedroom homes, six persons in
three bedroom homes and eight persons
in the Retreat. Additional persons will be
charged at £30 per person per week or
part thereof.
Cars
Car parking is generally provided directly
adjacent to each holiday home. The tariff
allows for one vehicle free of charge for
all 2-bed holiday homes, plus a second for
3-bed holiday homes. All extras cars will
be charged at £3.00 per night.
Boats
Boats will be charged at £3.00 per night.
We regularly check pitches and passes
and undeclared cars, persons or boats will
be subject to an additional penalty charge
of 50%.
Ramps and Wheel Chairs – £22
A limited number can be provided
on request, but must be booked in
advance. Please check the suitability
of the ramps with our staff at time
of booking.
Security Deposit
For customers paying by credit or debit
card, no deposit is required. However, the
Company reserves the right to charge the
customer within 72 hours of departure
for any damaged or missing items and
to debit the card accordingly. If deemed
necessary, a minimum £40 cleaning
charge may also be levied. Customers
paying by cash or cheque will be required
to provide authorisation by a credit or
debit card against the above prior to
occupancy of your holiday home.
Credit Card Payments
Please note that for card payments your
debit/credit card will be debited for the
balance of your holiday 42 days prior to
your arrival.
Short Break Tariff
During Whisun week and from 18 July 29 August bookings must be for multiples
of one week from Saturday to Saturday.
At all other times short breaks are
welcomed. The short break tariff (see
page 4) is inclusive of booking fees.
Cancellation Scheme available as an
optional extra.
for 2
Open 20 March – 1 November 2015
2 Bed
BRONZE
Bronze Plus
Silver
Silver Plus
F74, F75, F77,
F78, F79, F83
F76, F84, W1,
W2
A27, A28,
A29, A30,
A31, A32,
A33, A34,
A35, E30,
E31 E34,
E42, E48,
W7
E14, E24, E36,
E37, E38, E39,
E40, E43, E44,
E45, E46, E47
W30
W31, W32,
W33, W34
A19, A24,
A17, A18, D1, D2, D26, D3, D4, D5, D6,
E41, E49, E50,
D7, D8, D10,
E51, E52, E53,
A25, A26,
D31, D32, D33, D34,
W20, W21, W22,
D27, D28,
D35, E16, E18, E19
W23, W24,W25 D30, E15, E17, E20, E25, W3*, W4*,
E26, E27,
W5*, W6*, W8*,
E28, W10,
W35, W36, W37,
W11, W12,
W13, W18,
W19
3 Bed
To give you complete control of your holiday, our booking system allows
you, as standard, to choose the holiday home or touring pitch you
prefer (subject only to availability). Visit www.pentewan.co.uk to book
online or ring our Reservations Team direct – be sure to have your site
map handy so that you can pick the accommodation that suits you best.
Self Catering Holiday Homes
New y
olida
H
Homes
015*
Gold
Gold Plus
Platinum
A14, E21, E22 E23,
W14, W15, W16, W17,
W26 , W27 ,
W28 , W29
Diamond
W9*
Flagship Homes
The Lookout ,
Unique position
with stunning
views, 3 beds
sleeps 8
The Retreat,
A15 , A16 ,
A20* , A21* , Superb comfort,
A22* , A23* , 4 beds, 2 shower
D9, D11, D22,
& wc, Private
D24, D29
garden Sleeps 8
*Denotes new holiday homes 2015.
Denotes Super wide holiday homes.
Arriving
Departing
Bronze
Bronze Plus
Silver
Silver Plus
Gold
Gold Plus
Platinum
Diamond
Flagship Homes
Fri 20 Mar
Sat 28 Mar
252
280
294
315
357
378
406
462
553
Sat 28 Mar
Sat 04 Apr
343
371
392
406
455
490
539
595
693
Sat 4 Apr
Sat 11 Apr
343
371
392
406
455
490
539
595
693
Sat 11 Apr
Sat 02 May
252
280
294
315
357
378
406
462
553
Sat 02 May
Sat 09 May
322
350
371
399
469
511
560
616
714
Sat 09 May
Sat 23 May
294
322
343
357
420
448
490
539
651
Sat 23 May
Sat 30 May
476
525
567
588
665
707
777
854
1029
Sat 30 May
Sat 06 Jun
343
385
441
469
525
581
616
728
917
Sat 06 Jun
Sat 27 Jun
427
469
504
532
630
686
714
840
994
Sat 27 Jun
Sat 04 Jul
448
490
532
560
637
700
770
854
1015
Sat 04 Jul
Sat 11 Jul
539
567
588
623
707
777
861
959
1211
Sat 11 Jul
Sat 18 Jul
553
609
665
714
805
875
966
1057
1295
Sat 18 Jul
Sat 25 Jul
665
714
763
826
896
966
1064
1169
1435
Sat 25 Jul
Sat 29 Aug
777
840
903
952
1043
1113
1218
1337
1547
Sat 29 Aug
Sat 05 Sep
441
490
525
546
630
668
749
840
994
Sat 05 Sep
Sat 12 Sep
385
420
448
455
532
581
658
728
917
Sat 12 Sep
Sat 19 Sep
294
322
343
364
420
448
490
546
651
Sat 19 Sep
Sat 24 Oct
252
280
294
315
371
399
427
476
560
Sat 24 Oct
Sun 01 Nov
385
420
448
455
532
581
658
728
917
Incorporates Scubafest weekend which starts Fri 01 May - 04 May.
High Season entertainment period 27 Jun to 29 Aug inclusive.
Gala Week 24 - 30 Oct.
Book on line at www.pentewan.co.uk or call 01726 843485
3
Treat yourself to a short break
Touring Pitches Tariff
We have a standard short break tariff based on a per night price. Online, you can book 3 nights starting on a Friday,
or 4 nights starting on a Monday. For any other short break or start date, please contact our Reservations team
on 01726 843 485. Below are our per night prices. Book 4 nights Monday - Friday for the price of 3 at the weekend,
a great value break all round! Please note that minimum 2 night stays are required except at Easter when the minimum
stay must be 3 nights. During Whitsun and from 18 July - 29 August bookings must be multiples of one week from
Saturday to Saturday. At all other times we will be delighted to accommodate short breaks.
Open 20 March - 1 November 2015
Basic Pitch per night
Arriving
Departing
Non
Electric
Standard
Grand Premium
Pitch
Beach Front
Pitch
Adults
Per night
Child per
Night
3-15yrs
Boat or extra
Car or tent
Per Night
Price per night (£)
Bronze
Bronze Plus
Silver
Silver Plus
Gold
Extras per night
Gold Plus
Arriving
Departing
F,S,S
M,T,W,Th
F,S,S
M,T,W,Th
F,S,S
M,T,W,Th
F,S,S
M,T,W,Th
F,S,S
M,T,W,Th
F,S,S
M,T,W,Th
Fri 20 Mar
Sat 28 Mar
13.50
19.00
closed
closed
4.00
1.75
2.50
Fri 20 Mar
Fri 27 Mar
49
37
53
40
56
42
60
45
68
51
72
54
Sat 28 Mar
Sat 11 Apr
15.60
21.10
closed
closed
4.00
1.75
2.50
Fri 27 Mar
Fri 10 Apr
65
49
70
53
75
56
77
58
87
65
95
71
Fri 10 Apr
Fri 01 May
49
37
53
40
56
42
60
45
68
51
72
54
Sat 11 Apr
Sat 02 May
13.50
19.00
closed
closed
4.00
1.75
2.50
Fri 01 May
Fri 08 May
61
46
67
50
71
53
76
57
90
68
97
73
Sat 02 May
Sat 16 May
15.60
21.10
closed
closed
4.00
1.75
2.50
Fri 08 May
Sat 23 May
57
43
61
46
65
49
69
52
80
60
85
64
Sat 16 May
Sat 23 May
15.60
21.10
2.15
6.35
4.00
1.75
2.50
Sat 23 May
Sat 30 May
18.45
23.95
2.40
7.20
4.50
2.50
3.25
Sat 30 May
Sat 20 Jun
15.60
21.10
2.15
6.35
4.00
1.75
2.50
Sat 23 May
Fri 29 May
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Sat 30 May
Fri 05 Jun
65
49
73
55
84
63
89
67
100
75
111
83
Fri 05 Jun
Fri 26 June
81
61
89
67
96
72
101
76
120
90
132
99
Fri 26 Jun
Fri 03 Jul
86
65
95
71
102
76
107
80
120
90
132
99
Sat 20 Jun
Sat 27 Jun
20.75
26.25
2.60
7.90
6.00
3.50
4.25
Fri 03 Jul
Fri 10 Jul
100
75
108
81
113
85
120
90
135
100
148
111
Sat 27 Jun
Sat 04 Jul
20.75
26.25
2.60
7.90
6.00
3.50
4.25
Fri 10 Jul
Sat 18 Jul
105
79
115
86
128
96
136
102
153
115
167
125
Sat 04 Jul
Sat 11 Jul
23.85
29.35
3.15
8.80
6.00
3.50
4.25
Sat 18 Jul
Fri 28 Aug
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
Sat 29 Aug
Fri 04 Sep
85
65
93
70
100
75
105
79
120
90
127
95
Sat 11 Jul
Sat 18 Jul
25.90
31.40
3.30
9.40
6.00
3.50
4.25
Fri 04 Sep
Fri 11 Sep
73
55
80
60
85
64
88
66
100
75
111
83
Sat 18 Jul
Sat 25 Jul
29.00
34.50
3.45
10.35
6.25
3.50
4.25
Fri 11 Sep
Fri 18 Sep
57
43
60
45
65
49
69
52
80
60
85
64
Sat 25 Jul
Sat 29 Aug
33.15
38.65
3.85
11.60
6.50
4.50
5.25
Fri 18 Sep
Fri 23 Oct
49
37
53
40
56
42
60
45
68
51
72
54
Sat 29 Aug
Sat 05 Sep
23.85
29.35
2.95
8.80
4.50
2.50
3.25
Fri 23 Oct
Sun 01 Nov
73
55
80
60
85
64
88
66
100
75
111
83
Sat 05 Sep
Sat 26 Sep
13.50
19.00
1.95
5.70
4.00
1.75
2.50
Sat 26 Sep
Sun 01 Nov
13.50
19.00
closed
closed
4.00
1.75
2.50
Incorporates Scubafest weekend which
starts Fri 01 May - Mon 04 May.
Gala Week 24 - 30 Oct.
Scubafest weekend starts Fri 01 May - Mon 04 May.
Seasonal offers for 2015
Holiday Homes only (excludes Platinum, Diamond and Flagship homes)
Offers only available by calling us on 01726 843 485 – not available online.
Discounts apply to base price only and do not include extras. Terms & conditions apply.
BARGAIN FORTNIGHTS
Book any fortnight starting and ending in the following period
and get the cheaper week at HALF PRICE.
Dates are 20 Mar to 25 Jul and 29 Aug – 1 Nov 2015.
SPECIAL HOLIDAYS FOR TWO*
For bookings of one week or more for two people only we offer a
10% discount in our 2-bed holiday homes
from 20 Mar to 18 Jul (excluding Whitsun week) and 5 Sep to 1 Nov 2015.
Senior Citizens*
For parties of senior citizens only we offer a 5%
all year round.
discount
RE-BOOK FOR 2016
Re-book for 2016 while you are here and
we will hold the price at the 2015 Tariff
as shown on Page 3.
NOTE: Subject to change in caravan types
and public holiday dates. In the event the caravan
type is changed customers will be advised and given
the option to amend their booking - subject
to availability.
Please book at reception. Sunday to Friday.
* Note: only one of the asterisked offers can apply to any booking
Touring Bargain Fortnights - Fantastic Value!
Book any fortnight during the following period and enjoy 15% off the published price for the two weeks!
20 March - 18 July (excluding Easter and Whitsun) and 5 September to 1 Nov 2015.
Grand Premium and Beach Front pitches excluded. Offer applies to Basic Pitch Fee only.
4
Pentewan Sands Holiday Park 2015
(Note: Gala week runs from 24 - 30 Oct)
High Season entertainment period 27 Jun to 29 Aug inclusive.
Charges
The above tariff applies to a car and
caravan, a motorhome or a car with trailer
or ordinary tent and two persons. All
bookings for 7 nights or more are subject
to a £8.50 booking fee. Bookings for a
week or more are subject to a compulsory
cancellation scheme of £6.75 per week.
See back page for terms.
Awning or small gazebo: FREE
Extra tent: ONE additional back-pack
tent (4.6 sq.m or less) is permitted on
each pitch for which an additional charge
is payable (see table above). Subject to
pitch space, ONE domed party tent per
two pitches may be permitted at the same
charge – please telephone or e-mail us
with your requirements.
Extra Car/Boat: ONE extra car/boat is
allowed to be parked on the pitch – see
tariff table above.
Extra Persons: No more than a total
of 6 persons per pitch –see tariff table
above for charges.
Children under 3 yrs - FREE.
Children 3-15 yrs – See tariff table above.
Electricity: 240 Volts to all standard
pitches. Non-electric pitches are as shown
on the site plan. Non-electric Grand
Premium and Beach Front pitches are also
available - contact our Reservations Team
with your requirements.
VAT: The above prices include VAT
at October 2014 prevailing rates.
Bookings
It is recommended when making a booking
to have the site map available in order to
let you select the pitch that suits you
best. During the period 18 July to 29
August 2015 booking must be for full
weeks only (Sat-Sat or Weds-Weds –see
site plan). At other times, short breaks are
welcomed, subject to availability – please
contact us with your requirements. Grand
Premium and Beach Front pitches are
bookable ONLY for full weeks from
Saturday to Saturday.
You may occupy your pitch from 12.00
noon. Pitches must be vacated strictly
by 10.30a.m on the day of departure to
permit maintenance.
Provisional bookings will be held for
up to 48 hours pending receipt of your
completed booking and deposit. If these
are not received in the booking office
within that time, your provisional booking
will lapse. Balances must be paid in full 42
days before the start of your holiday. The
Company reserves the right to re-let your
pitch if full payment is not received 42
days prior to your start date. No refunds
will be given for late arrival or early
departure for whatever reason.
Dogs
Please note that dogs are not permitted
on the Park (except for registered guide/
assistance dogs which must have a lead/
harness on at all times). Dog owners are
recommended to try our other stunning
Park at Heligan Woods where wellbehaved pets are welcomed – Tel 01726
842 714.
Credit card payments
Please note that for Card Payments
your credit/debit card will be debited for
the balance of your holiday 42 days prior
to your arrival.
Book on line at www.pentewan.co.uk or call 01726 843485
5
Mevagissey
M
Bus Stop
61 62 63 64
Site plan not to scale
65 66
St Austell
67
49 50 51
2
22 48
68 69
48
Reception
Coast Path
70 71
51
47
3
47
52
21
and Arcade
52
36
72 73
46
4
53
Pentewan
20
74 75
53
46
82
27
37
54
45
45
Plaice
5
1
19
81
76
2
28
55
80
5
54
44
25
26
38
77 78
56
Touring Caravan
23
43
2
29
The
Seahorse
5
55
6
25
Tennis
33 32
24
24
57
39
83
3
30
42
79
Storage Park
24
18
56
29
58
3
31
Courts
31
25
41
23
59
32
17
30
84
7
1
26
40
23
22
28
3
33
27
60
26
1
16
39
57 8
2
21
22
3
34
27
28
3
38
15
27
20
9
The Lookout
29
58
4
3
35
26
142
21
1
14
19
7 6 5 4
5
1141
4
10
28
The Retreat
59
3 34 Toilets/
18
3 2 1 35
6
13
20
8
1
140
8
31
7
17 16
11
Showers
6
60
129
1
139
10
8
1
128
1
138
6
7
15
6
61
12
32
24 22 29
9
1137
3
1 126
127
9
14
19
99a
1
1
10
5
123 122
1
136
11
6
62
1
125
33
100 99
98 97 96 95
11
105
103
102
101
1
135
106
104
121
63
1107
18
120
1
124
1134
3
12
4
119
1133
3
1
13
108
80
79
85
84
81
106
117
13
118
13
132
17
35
91 90 89 88 87 86
1 104
105
116
3
1
1131
3
12
Toilets/Showers
1 102
103
25c 25b 25a
2
93 92
77
115
96
1
130
36 37
1 100
101
76
95 94
72
2
Laundrette
2
25
62
114
34
93 92
99
1133
7
71
2
24
74 73 72 71 70 69 68 67 66 65 64 63
16
62
6
33
11
91 90
98
15
70
7
2
23
61
112
14
48
85
44
661
15
32
89 88 97
2
22
60 59 58 57 56 55 54 53 52 51 50 49
84 83
6
43
60 69
16
2 20
21
82
31
81
68
6
10
87
86
74 73
2
14
80 79
42
559
13
667
30
72 71
17
78 77
1 18
19
37 36
41
40
39
38
41
Cycle Trail
45
44
43
42
5
58
12
70
18
6
66
9
46
76 75
69 68
57
5
29
1
17
11
40
19
67 66
35 34 33 32 31 30 29 28 27 266Toilets/ 63 62 61
28
556 6564
1
16
10
6
65 64
39
20
60 59
5
55
1
15
9
63
Showers 53 52 51
58 57
25 24 27
38
21
1 13
14
54
5
49
8
26
56 55
50
12 11
53
23
22
37
5
53
1 10
49 48
7
54
1
9 8 3
26a 26
2
22
2
50
47
36
23
51
43
6
46 45
2
21 20
2 24
25
44
42
2 23
5
24
48
52
1
15
41
19 118
4
2
25
16
22 33 32
12
47
4
40
31 30
Water
3
11
17
17
46 45
34
39
16 15
29 28
10
Ship Inn
2
18
20
Sports Hut
2
27
9
38
14
19
19 18
8 7
1
30
14 13
13 12
20
14
31
37 Toilets/
17
15
13 12
6 5
21
1 10
11
26
16
11
22
4
Boat launch
3
Showers
27
10 9
9
Driftwood
23
2
8
28
slipway
8
24
36
7
Bistro and Bar
7 6
1
Water ski
6 5
1
2 3 4
35
5 4
5 6
pickup area
4
Pentewan
3 2
7
34
3
8 9
1
2 1
Village
1
10
11
12
38
13
37
Boat launch area
14
18
36
1
17
1
15
35
1
16
Pentewan
34
Swimming area
33
Old Harbour
32
inside red buoys
Pentewan
31
25
26
Sailing Club
27
28
Playground
29
30
Coast Path
1
Key
Swimming area
inside red buoys
Water ski
pickup area
Online booking at www.pentewan.co.uk
Holiday Park
or call 01726
843485
Pentewan Sands Holiday Park, Pentewan, Cornwall PL26 6BT
The Retreat
The Look-out
3 bed Holiday Homes
3 bed Holiday Homes
with sun deck
2 bed Holiday homes
2 bed Holiday Homes
with sun deck
2 bed Holiday Homes
with covered balcony
Non-Electric Pitches
reservable Sat to Sat
Electric Pitches
reservable Sat to Sat
Non-Electric Pitches
reservable Weds to
Weds
Electric Pitches
reservable Weds to
Weds
Re-cycling Points
i Information Points
Bikers & Walkers
Pitch (non reservable)
Please note:
C field pitches C1 – 25C,
G field pitches G1 – 24
and H1 – 38 will not be
available for occupation
until 16 May 2015.
PENTEWAN SANDS HOLIDAY PARK TERMS & CONDITIONS
Booking your holiday
1. To make a booking go on line at www.pentewan.co.uk,
or call us on 01726 843485. We accept payment via
credit card, debit card and cheques.
2. Balances must be paid in full 42 days prior to the
commencement of your holiday. We reserve the right
to re-let your pitch or accommodation if your balance is
not paid in full 42 days prior to the start of your holiday.
3. Bookings during 18th July – 29th August are normally
for a full week and no refunds will be made for late
arrivals or early departures.
4. Deposits are not refundable except in accordance with
the terms of the cancellation scheme.
5. Provisional telephone bookings will be held for 48
hours only. If no deposit or payment is received within
that time the booking will lapse.
6. The company reserves the right to make a surcharge
after accepting a booking, if increased costs make this
necessary. The customer will be notified of any such
surcharge at least 21 days prior to the commencement
of the holiday (other than VAT changes which may apply
without notice).
7. All bookings for touring pitches & holiday homes for
1 week or more are subject to a £8.50 booking fee, plus
a cancellation scheme of £14.00 for holiday homes and
£6.75 for touring pitches.
Amending your holiday
1.We recognise that often circumstances mean a
customer may be required to change the dates and
requirements for their holiday.
2. We will make one amendment free of charge
3. We then reserve the right to make a charge of £20 per
amendment thereafter.
Cancelling a holiday
1. A booking is a contract . Therefore. we regret that no
refunds will be given for deposits or balance in the
event of cancellation, unless the following conditions
are satisfied.
2. The company provides a compulsory Cancellation
Scheme (for charges see Tariff sheet) where it is
necessary for a customer to cancel their holiday. See
below for items covered by the Cancellation scheme
Covered under Cancellation Scheme
Illness, death, injury or maternity complications of any
member of your party (detailed by you at the time of
booking) or You or your spouse are made redundant
(qualifying for payment under the Redundancy
Payments legislation), Jury service or Military duty
by you or your spouse, or Death or serious injury or
illness of a close relative (parent, grandparent, child,
grandchild, brother, sister or spouse of any of the
above) or the death of a business partner or a member
of the party.
3. The cancellation scheme covers the holiday from the
time of acceptance of the booking until the start date
of the holiday - 15.00 hours for holiday homes and
12noon for touring pitches,.
4. If you cancel your holiday during this period and the
circumstances are for a qualifying reason (as indicated
above):
(a) For bookings cancelled 42 or more days prior to
your holiday start date then we will refund all your
money less the cancellation premium
(b) For bookings cancelled less than 42 days or more
prior to your holiday start date then we will refund all
of your money less cancellation premium and a £40
administration charge.
If you cancel without a qualifying reason.
(c) For bookings cancelled more than 42 days prior to
your holiday start date, you will forfeit your deposit.
However, we will refund all your other money paid less
the cancellation premium.
(d) For bookings cancelled less than 42 days prior to
your holiday start date you will forfeit your deposit.
You will also forfeit all other monies paid and are liable
for any outstanding balances on your holiday.
5. Provided that these circumstances arose AFTER
the date you made the booking and you can supply
supporting evidence of the circumstances and the
date they occurred. Documentary evidence must be
received no later than 42 days after notification of
cancellation via letter, fax or email. Failure will result in
loss of all monies.
6. How to cancel – if you wish to cancel your holiday you
must notify us in writing. The date of cancellation is
the date we receive your letter and to ensure delivery
we recommend all cancellations are sent by recorded
delivery.
Storage of caravans
1. Storage of caravans can be provided on an annual
basis, space permitting, and at the caravan owner’s
own risk. Tariff applicable from October 1, 2014.
Tow on/off £6.50 + VAT each way. Forty eight hours
notice must be given when a caravan is required to be
moved out of storage.
On site
1. On site facilities
Whilst we endeavour to provide all the facilities as
advertised in our brochure, we regret that we are
unable to accept liability for the temporary withdrawal
of any facility due to Health & Safety reasons
mechanical breakdown or any circumstances beyond
our control.
Certain facilities may be restricted or unavailable
outside peak periods. This particularly applies to bar
and restaurant hours, shop opening times, children’s
and evening entertainment, the Fish & Chip bar
(Pentewan Plaice), arcade and boat launching service.
Outside peak season (18th July – 29th August) The
Seahorse upper deck may on occasions be closed for
private functions.
2. Vehicles
The speed limit throughout the site is 10 m.p.h. BEWARE
OF CHILDREN. Vehicles may not be driven on the beach
at any time, nor may they be driven across the site
between the hours of midnight and 6am.
On arrival each vehicle will be issued with a nontransferable electronic car pass. This will allow the
vehicle to pass freely through the entry/exit barriers
until the paid up day of departure when passes must be
returned to reception.
Motorised scooters may not be used on site unless road
legal and covered by a valid certificate of insurance.
Motorised skate boards ARE NOT PERMITTED ANYWHERE
ON SITE.
3. Boats
Boats must be kept on the owner’s pitch. Any boat with
a motor, no matter what size, must have third party
insurance. Owners will be expected to give evidence
of this along with their pitch confirmation. This applied
to all boats on site excluding children’s toys. All boats
will be issued with a pass on arrival. This pass must
be displayed on the craft and any boat not displaying
a valid pass will be subject to a surcharge of 50% in
addition to the normal fee.
Motorized crafts may only enter or leave the water by
way of the red buoyed channel. No boat may enter the
area between the beach and the row of red buoys. This
is a swimming only area.
A launching service is provided for boats between
16th May – 20th September. This is provided by the
Beach Sports Centre. A charge is made for this service.
Areas are set aside at each end of the beach for picking
up and setting down water-skiers.
Jet skis are not permitted on any part of the site, beach
or harbour area.
4. Touring Pitches
Pitches are clearly marked by painted boundary stones.
Please pitch between the markers in the direction of
the arrow, NOT with the jockey wheel on the marker.
A total of no more than 6 persons may be accommodated
on a touring pitch. No more than one back packers tent,
in addition to the caravan/motorhome/tent.
Grey water must only be emptied in the disposal points
provided. There are chemical disposal points at each of
the toilet blocks.
No pitching is allowed between 10pm and 9am. Pitches
must be vacated by 10.30am on the day of departure.
5. Self-catering accommodation
No pets of any sort are allowed in the holiday homes except guide/assistance dogs.
Holiday homes are available for occupation from 3pm
on the day of the start of the holiday.
Holiday homes must be vacated by 10am on day of
departure.
Tents may not be pitched beside self-catering units. If
tents are required to accommodate extra members of
the party, a tent pitch must be booked.
6. Dogs and other pets
No dogs are allowed anywhere on Pentewan Sands
except guide/assistance dogs, which must have a lead
or harness at all times.
7. Fireworks and Chinese Lanterns
Fireworks, pyrotechnics and Chinese lanterns are
prohibited on the park.
8. Refunds/amendments
Refunds will not be given for late arrivals/early
departures or evictions. Any amendments to bookings
will only be refunded if we are notified no later than 24
hours before your arrival date.
9. Children & teenagers
Parents are responsible for the safety, welfare and
conduct of their children, anywhere on company
property. Children under 12 years of age may not
use the swimming pool unless accompanied by a
responsible adult. We operate a Challenge 21 policy
and only sell alcohol to adults over 18. We reserve the
right to request a valid form of nationally approved
identification if in doubt. For the benefit of our guests
we reserve the right to confiscate any alcohol being
consumed off pitches and outside holiday home areas
by anyone including underage drinkers.
10. Declaration of extras
It is the responsibility of customers to declare at the
time of arrival any extra members of the party, extra
cars, boats, tents etc not previously included on their
booking form. This applies also to extra members
joining the party during the period of the booking.
Failure to disclose and/or any to make prompt payment
of additional fees may result in the party being evicted
without refund and future bookings by a member of
that party may not be accepted. All undeclared extras
will be subject to an additional premium charge of
50%.
11. Restrictions
The site is designed for family holidays. We do not
accept young all male or all female parties. Parties of
evenly mixed couples are accepted to a maximum of
three couples (aged 25+)
The company reserves the right to evict, without
refund, any person or party who causes a nuisance or
disturbance on company property, or whose behaviour
gives cause for justified complaint.
The company reserves the right to refuse to accept
a booking for any individual or party without out
explanation or reason.
We expect all residents to show courtesy to other
guests, by keeping noise and disturbance to an
absolute minimum after 11.30pm. All guests must
return to their pitches by 1am at the latest.
12. Wifi
Every effort is made to provide a full WIFI service
across the site, however, there may be areas on the
park that may have limited or no service. We cannot
be responsible for the temporary withdrawal of the
service due to adverse weather conditions.
Whilst every effort has been made to ensure the price
specifications and facilities in the brochure or on the
web site are correct, the company reserves the right to
change them without notice.