9M 2014 Results Top Comprehensive Assessment Performance Consolidating Recovery November 4, 2014 Table of Contents Pages I. 9M 2014 Results Highlights 3 II. ECB Comprehensive Assessment 19 III. Citibank Acquisition Update 25 IV. Appendix 28 1. Financial Results Overview 29 2. International Operations 34 3. Macroeconomic Overview 40 4. Financials 45 This presentation contains forward-looking statements, which include comments with respect to our objectives and strategies, and the results of our operations and our business, considering environment and risk conditions. However, by their nature, these forward-looking statements involve numerous assumptions, uncertainties and opportunities, both general and specific. The risk exists that these statements may not be fulfilled. We caution readers of this presentation not to place undue reliance on these forward-looking statements as a number of factors could cause future Group results to differ materially from these targets. Forward-looking statements may be influenced in particular by factors such as fluctuations in interest rates, exchange rates and stock indices, the effects of competition in the areas in which we operate, and changes in economic, political, regulatory and technological conditions. We caution that the foregoing list is not exhaustive. When relying on forward-looking statements to make decisions, investors should carefully consider the aforementioned factors as well as other uncertainties and events. 2013 Results Results FY 2013 9M 2014 Results 2 I. 9M 2014 Results Highlights 2013 Results Results FY 2013 9M 2014 Results 3 Key Highlights Comfortable capital buffers in both Baseline and Adverse scenarios of up to €3bn¹ Superior Comprehensive Assessment outcome Pro-forma headline ratios positioning Alpha Bank amongst the top of the largest European listed banks including Baseline capital position of 13.8% as of December 2016 The lowest AQR adjustment among Greek banks of 1.8% on December 2013 CET1 Recent trends confirming ongoing economic recovery Real GDP growth in Greece expected at 2.9% in 2015 Recovery expected already from 2014; employment showing encouraging trends Twin surpluses are expected to expand in 2014, reaching +2.0% and +1.8% for primary balances and current account surpluses, respectively Tourism forecast receipts north of €13bn in 2014, up by c.10% yoy Continued improvement in PPI, with Q3 Core PPI of €282mn, an increase of 31% yoy Continued improvement in financial performance Strong delivery of our cost cutting program has front-loaded savings targeted in 2013 Successful completion of Voluntary Separation Scheme (VSS) yielding €120mn fully phased in savings Strong CET1 fully loaded Basel III ratio of 14.9% as of September 2014 strengthened by the impact of DTC legislation Citibank retail business acquisition completed and consolidated on September 30, 2014 Citibank retail business consolidation supporting top line and liquidity Fee and commission income to support revenues from Q4 2014 onwards Expected net income contribution of €50mn in 2016 on the back of cost and revenue synergies Loan to deposit ratio for Group and Greece of 115% and 110% respectively 2013 Results Results FY 2013 9M 2014 Results ¹ Static Baseline capital buffer 4 Recovery Prospects Are Further Strengthened Solid signals of improving macroeconomic fundamentals The Greek Shoots Of Recovery ! Real GDP growth 2.0% -3.3% 2013 -1.1% -0.3% Q1 2014 Q2 2014 2.9% 1.9% 3.7% Q3 2014E Q4 2014E 2014E 2015E 2016E Primary Balance Evolution (% GDP) – General Government 1.1% 0.8% 1.0% 0.8% 1.4% 0.4% 1.8% 0.9% 1.0% 0.7% 2.0% 1.3% 0.6% 0.8% 0.1% (0.4%) Jan Feb Mar (0.9%) Apr (1.0%) May 2014 2013 Q1 2014 Q2 2014 Q3 2014 %yoy %yoy %yoy 0.7% June July Aug 2013 Full Year GDP growth Unemployment Rate (end period) Economic Sentiment Consumer Confidence Business Expectations Manufacturing Retail Trade Services Services Construction 1.4% 2.0% 1.8% 0.8% Tourism Arrivals (in mn people) Tourism Receipts (€ bn) -0.9% -1.2% 12 -5.0% -5.6% 10 -10.0% -9.0% -8.7% -10.4% -12% 12 2009 2010 2011 2012 2013 2014e Primary General Government Budget (% of GDP) Current Account Balance (% of GDP) * Source: Bank of Greece *Including capital transfers 2013 Results Results FY 2013 9M 2014 Results 20 14 -16% 2008 22 16 8 -12.1% -12.7% 2007 2,2% July 31,5% 1,6% Jul-Aug 12,9% -24,1% July 6,2% Jul-Aug -3,3% 27,3% 90,8 -69,3 -1,1% 27,1% 95,2 -61,3 -0,3% 26,7% 99,8 -50,3 … … 101,4 -52,7 87,8 70,1 70,4 78,8 65,0 90,0 80,6 78,8 78,8 79,6 95,6 86,9 87,1 87,1 82,1 97,8 93,5 94,1 95,3 84,8 90,8 80,0 72,4 … -0,7% Jan-June … 26,4% July 102,2 Oct. -50,9 Oct. Sep Sep Sep Aug Sep 1% 0% 18 -3.3% -8% 0,7% 36,0% -0,6% 16,0% 17,4% 9,2% 14 0% -4% -2.1% -3,1% 21,3% 0,3% 20,6% -17,0% -1,4% Employment Growth* (% monthly change) External Tourism 4% -8,4% 3,1% -1,1% 10,8% -25,6% 0,0% Sources: Bank of Greece, IOBE, ELSTAT, SETE Sources: Primary Balance: Bank of Greece, Ministry of Finance, State General Accounting Office, Real GDP growth: IMF Twin Surpluses Again ! Retail Sales Volume Automobile Sales Manufacturing Production Tourism Arrivals Building Activity Exports of goods (non-oil) 2014 available period -0,7% Jan-July 29,1% Jan-Sep 0,3% Jan-Aug 14,3% Jan-Sep -4,3% Jan-July 4,5% Jan-Aug 6 -1% -2% 6 month mov.avg. -3% 10 2006 2007 2008 2009 2010 2011 2012 2013 2014f * seasonally adjusted Source: ELSTAT Source: ELSTAT 5 9M 2014 Performance and Key Figures Income Statement Balance Sheet (€ billion) 9M 2014 9M 2013 p.f. Change % 1,783.4 1,508.1 18.3% (984.4) (1,036.0) (5.0%) 799.0 472.1 69.3% 676.7 746.6 (9.4%) (1,080.6) (1,474.1) (26.7%) Income tax 492.9 619.6 ... Profit/ (Loss) after income tax4 110.5 3,118.1 … Net Interest Margin / Avg Total Assets (MARGIN) 2.6% 2.2% Cost to Income ratio (excluding income from financial operations, integration & extraordinary costs) 55.2% 67.2% (€ million) 30/09/2014 31/12/2013 Assets 72.4 73.7 Net Loans 50.1 51.7 Deposits 43.5 42.5 Operating Income (excl. income from financial operations) Operating Expenses before Integration & Extraordinary Costs 3 Core Pre Provision Income (excl. income from financial operations & extraordinary costs3) Eurosystem Funding1 7.9 13.7 Pre Provision Income Shareholders’ Equity 8.5 8.3 Impairment Losses Tangible Equity (TE)2 8.2 7.1 RWAs 53.6 50.9 CET1 15.9% 16.1% TE / Tangible Assets 11.4% 9.7% 1 TBV / share (€) 0.64 0.65 RWAs / Tangible Assets 74% 69% L / D (Net Loans / Deposits) - Group 115% 122% L / D (Net Loans / Deposits) - Greece 110% 117% Eurosystem Funding / Assets1 12% 20% NPL ratio 33.6% 32.7% Coverage 60% 54% LLRs / Gross Loans 20% 18% 2013 Results Results FY 2013 9M 2014 Results Excluding EFSF bonds used as collateral at the ECB Equity = Total equity – goodwill – intangibles – minorities – hybrids – preference shares 3 Integration Costs of -€10.3mn in 9M 2014 and -€17.1mn in 9M 2013 p.f.. Extraordinary costs of -€198.4mn in 9M 2014 and €34.7mn in 9M 2013 p.f. 4 Including negative goodwill of €3,283.1 from Emporiki transaction in 9M 2013 and €21.5mn from Diners Club acquisition in 9M 2014 2 Tangible Tangible Equity at €8.2bn Greek net loans to deposits reduced to 110% allowing decreased Eurosystem funding Provisions stock at €12.7bn; NPLs cash coverage at 60% Core PPI of €0.8bn in 9Μ 2014 on the back of reduced cost of funding and lower operating expenses 6 Very Strong Capital Position With No Minorities or Other Adjustments Additionally Supported by the DTC Legislation Basel III Common Equity Tier I (CET1) Ratio Build up CET1 capital (€mn) Group RWAs development (€ billion) 8,810 8,490 bps 16.3% +16 (28) CET1 Jun. 14 15.9% 14.9% (1.0%) vs. 12% as of Jun. 14 before DTC legislation (29) Q3 14 result AFS reserve and other RWA decrease CET1 Sep. 14 107% 8,117 Fully loaded CET1 Sep. 14 54.1 53.6 1.2 3.1 1.2 3.1 49.8 49.2 Jun. 14 Sep. 14 est. Credit Risk Equity to Regulatory Capital bridge TBV/ share 15.9% CET1 ratio 8,223 266 8,490 Market Risk Evolution of Tangible Book Value (€ million) 8,526 Operational Risk RWAs/ Net Loans 174 8,664 Decrease vs. Jun.14 driven mainly by the Q3 loss of €157mn and the reduction of €124mn in the AFS reserve € 0.61 € 0.64 (€ million) (302) Ordinary Equity 2013 Results Results FY 2013 9M 2014 Results Intangibles Tangible Regulatory CET1 capital book value Adjustments = Tier I capital Lower Tier II Total CAD 6,632 7,129 Sep. 13 Dec. 13 8,293 8,603 8,223 Mar. 14 Jun. 14 Sep. 14 7 Continued Improvement in the Core PPI Driven by NII and Fees & Commission Income Lines PPI build-up and impact from trading and extraordinary items incl. €194.5mn VSS one-off cost (€ million) +5.7% 11 1 17 3 Improving operating trends C/I 61% (€ million) 54% 597 556 580 596 608 330 329 325 Q1 14 Q2 14 Q3 14 (200) 282 267 340 364 99 Q2 14 1 1 Δ NII Δ Fees Δ Other Income & OPEX Q3 13 Q3 14 Core PPI Trading Income Integration & Extraordinary Costs Excluding trading income and €3mn of integration and extraordinary costs Net Fee & Commission Income Q4 13 Reported Q3 14 Operating Income excl. Trading Operating Expenses excl. one-offs PPI trajectory towards off-setting provisions (€ million) (€ million) 295.8 +9.2% 11.0 490 449 395 Investment Banking & Brokerage 270.9 349 337 292 294 299 Q1 14 Q2 14 Q3 14 22.7 7.1 Asset Management 16.7 Commercial Banking 247.0 221 235 Q3 13 Q4 13 262.1 9M 13 2013 Results Results FY 2013 9M 2014 Results 9M 14 Ιmpairment losses on credit risk PPI 8 Decreasing Funding Costs Continue to Support NII Development in Q3 2014 Group NII decomposition Run rate of Cost of Funding (€ million) ~400mn annualised benefit (€ million) 11 480 491 5 5 226 (10) 54 Eurosystem Funding (63) 126 (37) 17 172 Deposits Δ Loans Q2 14 Δ Deposits Δ Funding & Other Calendar Effect Average Q for FY 2013 Q3 14 Δ between Maturing Deposits & Renewals 0.86% 1.15% 1.05% 0.71% 0.75% 0.60% 0.60% 0.41% 0.34% 0.31% Average Q for 9M 2014 0.57% 0.43% 0.50% 0.27% 17.3 17.2 17.3 3.4 3.3 3.1 ELA 0.13% 15.1 0.56% 0.52% 0.43% Eurosystem Funding 0.90%2 (€ billion) 0.93% 0.45% Deposits Central Bank Funding Average Balances & Cost (EUR Individual Time Deposits) 1.29%1.18% 1.31% 1.13% 109 0.4 ECB 12.9 Funding Cost 1 0.59% 13.9 13.8 14.2 14.7 0.18% 0.10% Q3 13 2013 Results Results FY 2013 9M 2014 Results Q4 13 Q1 14 Q2 14 Q3 14 Incl. €3.9bn EFSF bonds pledged 1 Funding cost excludes fees related to Government Guaranteed Bank Bonds; 2 Including fees related to Government Guaranteed Bank Bonds , the funding cost amounts to 0.90% for Q3 14 9 Sustained Repricing Efforts Drive Continued Improvement in Deposit Contribution to NII NII – Deposits Contribution Strengthened deposit base (€ billion) (€ million) 42.0 42.5 +64mn €43.5bn +3.7% yoy +1.5% 42.2 41.8 42.6 +0.9 (137) (118) (109) (99) Q1 14 Q2 14 Q3 14 (163) Sep. 13 Dec. 13 Mar. 14 Jun. 14 Sep. 14 excl. Citi Citi Group Deposit Spread Evolution Q3 13 Q4 13 Deposit Spreads (bps) (bps) 13 23 16 22 (5) 7 10 (18) (3) (36) (146) (110) (127) (101) 11 6 5 (2) (16) Sight and Savings Greece (93) (241) (230) (213) (193) SE Europe (266) +53bps Q3 13 Q4 13 Q1 14 Q2 14 Time Deposits Greece Q3 14 Q3 13 Total Deposits Spreads 2013 Results Results FY 2013 9M 2014 Results Q4 13 Q1 14 Q2 14 Q3 14 1M Euribor Curve 10 Loan Volumes Close to Stabilization, Expecting to Ease Pressure on NII NII – Loans Contribution Group Net Loans Evolution (€ billion) 458 454 450 448 446 450 +0.4 400 54.8 53.5 350 52.6 51.7 50.7 50.1 49.7 606 578 250 575 571 Jun. 13 Sep. 13 Dec. 13 Mar. 14 Jun. 14 Sep. 14 excl. Citi (€ million) 300 619 Mar. 13 Loans NII 200 Citi 150 Group Spreads (bps) 100 Q3 13 Sources of potential loan production Estimated loan wallet (€bn) Airports & Ports (PPPs1 & Privatisations) 1 Q1 14 Q2 14 Q3 14 Lending Spreads Projects in the pipeline Renewable Energy Q4 13 (bps) 940 925 923 918 928 >1.5 852 843 840 836 816 464 457 454 452 450 402 420 412 414 425 259 255 254 252 256 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 >1.5 Roads, Bridges & Tunnels (PPPs1 & Privatizations) >1.0 Other PPPs1 (Waste Management) >0.5 Consumer Credit Greece Small Business Loans - Greece Medium & Large Business - Greece SEE Mortgages - Greece PPPs: Public Private Partnerships 2013 Results Results FY 2013 9M 2014 Results 11 Operating Expenses Decrease by more than 5% yoy Driven by Staff Costs Operating Expenses evolution2 (€ million) Run rate of Operating Expenses2 (5.0%) (52mn) 1,036 984 70 (45) ~88mn annualised benefit (€ million) % yoy 350 328 71 ((8) 428 420 (1.8%) Non staff 172 493 (8.3%) Staff 178 (14) (8) 164 -€12mn FTE related -€33mn Salary related 538 9M 131 Wages & Salaries General expenses Wages & Salaries 1 General expenses 9M 14 Depreciation Average Q for FY 2013 164 Staff Costs Savings Non Staff Savings Average Q for 9M 2014 Emporiki is included from January 1, 2013 on a pro forma basis integration and extraordinary costs 2 Excluding General Expenses evolution Excluding remedial management expenses and crisis driven costs3, operating expenses were down by 7.0% yoy 433 Remedial management / Crisis driven costs 72 Recurring G&A 361 420 83 (6.7%) General expenses in particular were down by 6.7% yoy, due to synergies realisation in IT and telecoms, product and property related expenses 337 Run rate of cost savings in 2014 results in an annualised benefit of €88mn 3 9M 13 3 Pro 9M 14 forma to reflect transfer of ex-Emporiki in house operations to third party processing 2013 Results Results FY 2013 9M 2014 Results 12 Voluntary Separation Scheme Implemented by the Bank Contributes Significantly to Cost Containment and Productivity Enhancement Key financials Impact on headcount and bank demographics (headcount) (€ million) Payback Period: 19 months (20%) 11,062 8,854 194 (2,208) 120 Greece pre VSS VSS impact Greece post VSS Average age of participating employees (51 years) has caused the shift on average age (years) 43 41 (2) Net accounting cost Annual benefit Key characteristics Implemented under close monitoring to mitigate key talent attrition and operational risks Perimeter average age pre VSS VSS impact Perimeter average age post VSS Key benefits Total scheme cost in line with expectations for the respective population Annual benefit achieved will produce a positive net effect within 19 months Completed on 3/10/2014 with participation by 2,208 employees Large scale program frontloading platform optimization targets, allowing for selective talent acquisition going forward Note: All figures excluding the effects of the acquisition of Citibank Greek Retail Operations 2013 Results Results FY 2013 9M 2014 Results 13 Strong Delivery on Cost Cutting Program has Frontloaded Cost Savings Targeted in 2013 Run rate of operating expenses evolution1 Run rate of operating expenses vs. overall target (€ million) €mn annualized benefit 882 120 350 172 328 (30) 164 2014 reduction effort 88 164 Average Q for 9M 2014 VSS impact Average Q for 9M 2014 p.f. VSS 2014-2016 operating costs reduction target integration and extraordinary costs Of which €12mm related to VSS 3 Headcount evolution 17,119 5,907 11,212 Sep. 13 +719 5,623 15,196 (2,208) 11,062 Δ Group 3 32 Non-staff cost reduction Run rate of 9M 2014 achieved operating costs reduction (annualized) Annual cost saving impact from VSS Excluding the effects of the acquisition of Citibank Greek Retail Operations Sep. 14 Citi VSS 1,145 5,623 450 9,573 695 Pro forma Sep. 14 Sep. 13 Greece 2013 Results Results FY 2013 9M 2014 Results Staff cost reduction (o/w €12mm VSS related) Branches evolution 16,685 (434) 56 134 1 Excluding 2 +120 Non-staff 298 164 (22) 178 Average Q for FY 2013 220 Staff €mn quarterly operating expenses 40% already locked-in 1,024 (121) Δ Group +20 1,044 405 405 619 639 Pro forma Sep. 14 Citi Sep. 14 Abroad 14 NPL Formation in the Last 12 months Reduced by 95%... Total NPL formation¹ Business¹ (95%) (€ million) NPL ratio Last 12-m formation (1 year ago) +€3,067mn (€ million) NPL ratio 33.6% ² 34.3% ² Last 12-m formation +€150mn +€1,447mn +€435mn 943 791 787 546 471 228 158 413 322 116 241 171 178 162 (76) (352) Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 12 Q1 13 Q2 13 Q3 13 incl. Emporiki ¹ NPL formation excludes Citi bank retail operations impact; ² NPL ratio includes a fully provided for amount of €89mn ΝPLs from Citi acquisition, o/w €49mn business and €40mn Consumer Credit Q4 13 Q1 14 Q2 14 Q3 14 incl. Emporiki Consumer Credit¹ Mortgages NPL ratio (€ million) NPL ratio (€ million) 41.3% ² 29.7% +€959mn +€661mn (€320mn) +€36mn 295 282 326 260 235 56 (31) (63) 187 (4) 88 (21) 43 (41) (54) (222) Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 incl. Emporiki 2013 Results Results FY 2013 9M 2014 Results Q1 14 Q2 14 Q3 14 Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 incl. Emporiki 15 … Resulting in an Increased Coverage Ratio of 60% Loan Loss Provisions1 Group NPLs and cash coverage evolution 438 (bps) 60% 58% 312 (€ million) 308 298 56% 285 253 505 497 Q4 12 490 479 Q1 13 Q2 13 Q3 13 Impairment Charge 1 449 395 Q4 13 Q1 14 54% 224 216 349 337 Q2 14 Q3 14 52% 52% 52% 51% 29% 30% 32% 33% 33% 33% 34% 34% Q4 12 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Cost of Risk NPLratio Cash coverage ratio Including Emporiki since February 2013 Impairment Allowances and Coverage (€ billion) Group NPLs Coverage and Restructured loans Coverage by segment, Group level Coverage 21.1 21.1 2.8 119% 3.1 60% 12.7 2.0 18.3 10.7 12.7 6.2 Greece Provisions Stock International 109% 60% 60% 11.8 Business 16% 31% 81% 34% Provisions Stock Mortgages 23% 69% 8.1 NPLs 103% 75% Group NPLs 129% 2.5 2.1 71% 59% 59% Restructured loans2 of €8.0bn Business Mortgages Consumer Loans Credit Cash Coverage Consumer 53% Collateral Coverage Business Mortgages Consumer 2 The Group is preparing towards implementing the final draft technical standards on NPEs and Forborne exposures published by EBA, therefore restructured loans definition will be accordingly amended to comply with the abovementioned definitions by the end of 2014 2013 Results Results FY 2013 9M 2014 Results 16 Continously Improving Liquidity Position of the Group and in Greece Alpha Bank Customer Deposits vs. Greek System Group Deposits (€ billion) (€ billion) 0.5% Market Share gain 0.5 0.9 163.1 164.7 (0.1) % qoq +1.6bn +1.0% Majority includes non-costly sight and savings deposit (€0.6bn) 42.2 43.5 +1.4bn +0.9bn 36.3 Jun. 14 Citi Greek Retail Operations Alpha Bank Customer Deposits State Deposits Sep. 14 Jun. 14 +0.5bn Alpha Δ Q3 14 Alpha Bank Customer Deposits +3.8% Citi 37.7 Sep. 14 Greek System (Bank of Greece) Loan to Deposit Ratio normalizing 127% 125% 122% 122% 120% (200)bps from the Citi transaction 121% Loan to deposit ratio further decreased to 110% in Greece 119% 117% 116% 114% 115% 110% Jun. 13 2013 Results Results FY 2013 9M 2014 Results Sep. 13 Dec. 13 Group Deposits increase corresponds to 26% deposit additions in the market Mar. 14 Jun. 14 Greece Citi transaction increased market share by 0.5% Sep. 14 17 Another Successful Quarter of Improving the Eurosystem Funding Reliance Breakdown of Eurosystem Funding Utilization Eurosystem Funding / Assets 1 (€0.6bn) impact from Citi Transaction 14% 12% (€ billion) +0.4 (0.9) (0.4) (0.4) 13.2 11.9 Jun. 14 1 Excluding Citi Loans Citi Deposits Deposits Increase Loans Deleveraging Sep. 14 EFSF bonds used as collateral at the ECB ECB Collateral (Sep.14, cash values) (€ billion) 11.9 €1.4bn buffer Usage Pillar III Alternative sources of funding available Additional collateral already pledged with ECB New eligible collateral Covered bonds repos Shipping securitization New senior unsecured issuances Non encumbered maturing assets 13.3 1.0 EFSF Bonds Bonds 4.0 1.7 Pillar II 6.2 Loans 0.4 ECB Collateral 2013 Results Results FY 2013 9M 2014 Results In total, more than €6bn of cash values 18 II. ECB Comprehensive Assessment 2013 Results Results FY 2013 9M 2014 Results 19 Successful Completion of the Comprehensive Assessment under the Static Assumptions with Strong Capital Buffers Alpha Bank Comprehensive Assessment results summary (static assumptions) Common Equity Tier I (CET1) capital Hurdle rates Excess capital to threshold Scenario % €mn % % €mn Baseline 13.8% 7,216 8.0% +5.8% +3,035 Adverse 8.1% 4,189 5.5% +2.6% +1,334 Overview AQR ECB Comprehensive Assessment producing excess capital of €1.3bn to €3.0bn as of Dec-13, before further €1.8bn actions year-to-date The Comprehensive Assessment is composed of the sum of: o AQR impact o Stress Test (ST) impact (including impact of Join Up with AQR) Asset Quality Review has low impact on capital levels with c.180bps impact on CET1 ratio Overview Baseline (static) Overview Adverse (static) CET1 ratio 15.9% 14.0% 13.8% 14.0% 8.1% RWAs (€bn) 51.8 51.8 52.3 51.8 51.9 (€million) 8,211 (942) 7,269 (53) 7,216 +3,035 7,269 (3,080) 8% threshold 4,189 CET-I Capital Dec-13 (-) AQR impact AQR adjusted CET-I Capital (-) Stress Test Adjusted CET-I Excess capital AQR adjusted Effect Capital after to 8% Threshold CET-I Capital Baseline Baseline Scenario Scenario +1,334 5.5% threshold (-) Stress Test Adjusted CET-I Excess capital Effect Capital after to 5.5% Adverse Adverse Threshold scenario Scenario Note: Reported Dec-13 CET1 and RWA (starting point) based on ECB, Basel 3 adjusted, figures used in the Comprehensive Assessment 2013 Results Results FY 2013 9M 2014 Results 20 Additional 2014 Developments not included in the Static Scenario provide Further Capital Cushions Comprehensive Assessment results summary (static assumptions) Developments with direct capital impact realised post Dec-13 Baseline Scenario (€million) (€million) +2,223 (2,276) 7,269 7,216 128 +3,035 189 1,624 1,435 640 Dec. 13 AQR (+) Net Internal adjusted CET1 Capital Capital Generation1 (-) CLPs 1,752 Adjusted CET1 Excess capital Capital to 8% Threshold 795 535 + (€million) Adverse Scenario +1,692 7,269 260 Capital Increase & prefs repayment New DTA recognition Transformation of 9M'14 PPI overDTA to tax credit 2 performance vs. stress test 3 Other 4 Total (4,771) 4,189 Dec. 13 AQR (+) Net Internal adjusted CET1 Capital Capital Generation1 260 (-) CLPs +1,334 Adjusted CET1 Excess capital Capital to 5.5% Threshold 1Includes PPI 2014-2016 (€3,000mn for the baseline scenario and €2,366mn for the adverse scenario) and other measures (AFS revaluation impact, DTA) 2Based on law 4303/2014 under adverse scenario 3 Based on €871mn realized PPI during 9M'14 (excl. VSS one-off cost) and €910mn FY'14 static assumptions adverse scenario PPI (€683mn assumed in 9M'14 for illustrative purposes) 4 Combined impact from reversal of the 17% haircut on the GGBs, arising from the repayment in kind of preference shares and AFS unrealized gain impact 2013 Results Results FY 2013 9M 2014 Results 21 AQR Adjustments to Non Performing Exposures Represent c.10% of Pro Forma Balances NPL to NPE bridge (€bn) Dec-13 Total NPL % total Coverage on Dec-13 provisions Gross loans Gross exposures Gross exposures 62.8 64.9 64.9 32.7% 35.9% 40.0% 54% 48% 43% 20.5 +2.8 23.3 (+) Alignment to simplified EBA definition NPE (pre AQR) +2.7 26.0 ECB methodology and non performing exposures scope adjustments represent c.€2.8bn perimeter adjustment as of December 2013 Non performing NPL (reported) Dec-13/Sep-14 Sep-14 Total NPL % total Coverage on Sep-14 provisions Gross loans +€0.6bn 62.8 65.0 33.6% 37.1% 60% 53% +3.0 21.1 (+) AQR adjustments Dec-13/Sep-14 Gross exposures 24.1 Non performing Reported non-performing loans of €20.5bn as of December 2013, representing c.32.7% of total gross loans portfolio +€0.8bn NPE (post AQR) Estimated AQR adjustments of €2.7bn on pre AQR NPE balances represent c.10% of the pro forma balances The minimum triggers and associated guidance around identifying impacted future cash flows represents an ECB threshold established for prudential purposes for the AQR. This does not represent a minimum standard to be applied in accounting. The ECB threshold can be considered to expire following the CA AQR Manual NPL (reported) (+) Alignment to simplified EBA definition NPE Source: ECB 2014 Comprehensive Assessment (‘CA’) Results published on 26 October 2014, Alpha Bank estimates 2013 Results Results FY 2013 9M 2014 Results 22 ….with Increased Cash Coverage Placing us in a Comfortable Position to Meet New Regulatory Standards Coverage (€ million) 215% 1,081 1,113 1,080 NPL formation Increased cash coverage LLP 780 432 CFR1 386 Collective2 295 Extrapolation3 502 395 349 337 228 158 Q1 Q2 116 Q3 300 9M'14 Provisions to ensure 60% coverage of 9M’14 NPL formation LLP Allocation AQR Adjustments Source: ECB 2014 Comprehensive Assessment (‘CA’) Results published on 26 October 2014, Alpha Bank estimates; ¹ CFR (Credit File Review); ² Challenger Model recalibration; ³ CFR extrapolation on unsampled portfolios NPL formation during the first 3 quarters of the years reached c.€0.5bn Total loan loss provision charged during the period of €1.1bn Assuming a 60% coverage of newly formed NPLs leads to a provision build up of €0.3bn 2013 Results Results FY 2013 9M 2014 Results 23 Alpha Bank Ranks Well Compared to European Listed Peers European Central Bank 2014 Comprehensive Assessment results overview 11.8% 16.5% 11.6% 14.9% 8.6% 14.3% 8.1% 13.8% 8.8% 12.5% 6.9% 12.4% 10.3% 12.3% 8.3% 12.0% 8.9% 11.9% 10.8% 11.6% 8.0% 11.4% 8.3% 11.2% 8.8% 11.1% 8.9% 11.1% 8.9% 10.9% 8.2% 10.9% 5.0% 10.8% 6.1% 10.7% 8.1% 10.6% 8.7% 10.4% 8.1% 10.3% 9.0% 10.2% 7.6% 10.2% 8.3% 10.2% 3.9% 10.2% 7.6% 10.1% 7.0% 10.1% 1.0% 9.5% 6.8% 9.5% 7.8% 9.5% 6.2% 9.0% 3.0% 8.8% 1.0% 8.8% 6.5% 8.7% 5.6% 8.5% 5.2% 8.3% 6.5% 8.0% 1.5% 7.7% 4.2% 7.2% 2.1% 7.2% 3.5% 6.9% 4.7% 6.7% 4.0% 6.5% (0.5%) 6.2% (0.1%) 6.0% (2.4%) 2.3% Adjusted CET1 ratio under Baseline scenario Peer 41 Peer 40 Peer 39 Peer 38 Peer 37 Peer 36 Peer 35 Peer 34 Peer 33 Peer 32 Peer 31 Peer 30 Peer 29 Peer 28 Peer 27 Peer 26 Peer 25 Peer 24 Local peer 3 PF¹ Peer 23 Peer 22 Local peer 2 PF¹ Peer 21 Peer 20 Peer 19 Peer 18 Peer 17 Peer 16 Local peer 1 PF¹ Peer 15 Peer 14 Peer 13 Peer 12 Peer 11 Peer 10 Peer 9 Peer 8 Peer 7 Peer 6 Peer 5 Peer 4 Peer 3 Alpha Peer 2 Alpha PF¹ Peer 1 Adjusted CET1 ratio under Adverse scenario Alpha Bank ranks third among listed European peers in terms of adjusted CET1 ratio under Baseline scenario, taking into account the AQR results and the Stress Test results Compared to local banks, Alpha Bank is nearly 3.5 percentage points higher than its closest peers in terms of Baseline CET1 ratio Source: ECB 2014 Comprehensive Assessment (‘CA’) Results published on 26 October 2014. Represented sample based on listed European peers subject to the CA. Results shown for Static approach ¹ Pro forma 2014 capital increase and net of preference shares repayment when applicable 2013 Results Results FY 2013 9M 2014 Results 24 III. Citibank Acquisition Update 2013 Results Results FY 2013 9M 2014 Results 25 Update on the Acquisition of Citibank Greek Retail Operations Immediate Positive Benefits From the Acquisition Timetable Pro forma Market positioning AuMs (€bn) 3.7 1.1 4.8 +30% Invested clients¹ (#) 12K 5K 17K +45% Total Mass Affluent & Affluent clients (#) 112K 16K 128K +14% Sep. 14 Consummation of the transaction Oct. 14 Business continuity for Citi Branches System integration, allowing Alpha Bank to finalize implementation of its strategy: o Redesigning of existing Alpha Bank branches to further enhance retail salesforce o Citi relationship managers accessible to Alpha Bank affluent clientele Q3 15 Asset allocation of invested customers Investments 14% 64% 18% Deposits 86% 36% 82% +30% Balance sheet and operational metrics +€0.4bn net loans +20 “red carpet” branches +€1.1bn AuM +€0.9bn deposits End 2015 Full operational integration completed Branch operating model evolution Citi Branch competitive advantage with an affluent Customer proposition (Gold & Select) Scale-up to Alpha Bank’s network Leverage Citi’s best practices ¹ Invested clients are affluent customers (€60k+ in liquid assets) with more than 5% of assets invested in AuMs 2013 Results Results FY 2013 9M 2014 Results 26 Acquisition to Attract Many Clients Seeking Better Returns Improving Alpha Bank’s Fee and Commissions Generation Capabilities Dynamic decrease of interest rates on time deposits is already prompting the clients to allocate more of their assets into higher yield generating investments such as Mutual Funds Time Deposit Costs in Greece (New Production, Sector data) 4.6% 4.3% 3.8% Impact on Fee Income per annum 3.1% 2.8% (€million) Based on Q3’14 annualised data 2.8% 2.4% Dec. 12 Mar. 13 2.1% Italy 1.29% Portugal 1.22% France 1.04% Spain 0.81% Jun. 13 Sep. 13 Dec. 13 Mar. 14 15 ~2x 12 57 30 1 Jun. 14 Aug. 14 Alpha Bank Source: Bank of Greece, ECB, Hellenic Fund and Asset Management Association Citi Greece AM fee income as is Revenue Synergies Pro forma Evolution of Total Mutual Funds AuM in Greece (€mn) Growth of AuM prompted by declining deposit rates Synergies estimate 6,899 7,015 €mm 6,976 Actions (full benefit in FY 2016) 6,253 6,177 5,948 5,883 Dec. 12 Mar. 13 5,814 Jun. 13 Sep. 13 Dec. 13 Mar. 14 Revenue synergies (F&C income) 15 Cost synergies 35 Total synergies 50 Jun. 14 Aug. 14 1 Asset 2013 Results Results FY 2013 9M 2014 Results Management (AM) and Private Banking Fees 27 IV. Appendix 2013 Results Results FY 2013 9M 2014 Results 28 Group Loans Group Loans (incl. Citi balances as of 30/09/2014) Group Retail Loans (incl. Citi balances as of 30/09/2014) (€ billion) (€ billion) (0.8%) 63.3 0.6 9.9 0.1% 34.3 21.4 Other 52.8 52.3 34.3 (1.0%) 21.1 Mortgages Consumer Credit SE Europe (0.9%) 7.4 7.1 Greece 5.8 Sep. 13 0.4% 62.8 0.5 10.0 Sep. 14 0.9% 5.8 Sep. 13 SEE Loans Small Business Loans Sep. 14 Group Wholesale Lending (€ billion) (€ billion) 9.9 0.1% (2.3%) 10.0 Cyprus 5.1 5.2 Balkans 2013 Results Results FY 2013 9M 2014 Results 4.8 4.8 Sep. 13 Sep. 14 9M 2014 Results 29.1 28.5 Sep. 13 Sep. 14 International Macro Financials 29 Retail Lending Consumer Credit Balances – Greece Mortgage Balances - Greece (incl. Citi balances as of 30/09/2014) (€ billion) (€ billion) 5.4% (1.3%) 6.5 6.2 1.4 1.1 Credit cards 17.6 17.3 Sep. 13 (0.5%) Sep. 14 5.1 5.1 Sep. 13 Sep. 14 Consumer loans Small Business Lending Balances - Greece (incl. Citi balances as of 30/09/2014) (€ billion) Strict underwriting resulted in housing loans rejection rate to reach 44% 1.0% 5.7 5.7 New production mortgages LTV at 55%, total book average LTV at 67% Consumer loan rejection rate at 71% Sep. 13 2013 Results Results FY 2013 9M 2014 Results Sep. 14 9M 2014 Results International Macro Financials 30 Corporate Banking Medium & Large Business Loans – Greece Wholesale Loans Portfolio Structure – Group (€ billion) Wholesale Loans €28.5bn Other , 12.6% (2.8%) Industry , 22.3% Services, 6.7% 23.3 Real Estate, 7.9% 22.7 Shipping, 6.5% Trade, 21.0% Tourism, 6.5% Sep. 13 Transportation, 1.3% Sep. 14 Shipping Loans Balances Construction , 15.2% Shipping Loans Portfolio Structure (€ billion) 0.75 0.77 0.76 0.79 0.74 0.73 1.9 1.7 Dec. 10 1.6 0.73 1.8 Dry Bulk 44% 1.3 Dec. 11 Dec. 12 1 NPL ratio at 7% Product Tankers 15% 1 Sep. 13 Dec. 13 1 Jun. 14 1 Sep. 14 Handy max/ Handy size 24% 1 VLCC 8% Loans Balances Duration of loan portfolio at 6 years Panamax 14% 1.9 1.8 Capesize 6% Passenger 10% Containers 5% Panamax Aframax 7% 1% Suezmax 10% Tankers 41% USD/EUR Include Emporiki balances as of 31/3/2013 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 31 Deposit Evolution Breakdown Deposits Evolution – Group Customer Assets (incl. Citi balances as of 30/09/2014) (€ billion) (incl. Citi balances as of 30/09/2014) (€ million) 44.8 Investment Balances 1.8 0.8 0.1 Core Deposits 2.1 1.0 0.2 15,043 787 590 868 16,279 Q3 14 Sep. 14 459 27,255 Q3 14 Sep. 14 (1,009) 27.3 27.0 Liquidity 46.9 Sep. 13 Q4 13 Q1 14 Q2 14 Time Deposits 26,924 Transaction Balances Sight & Savings Deposits 15.0 16.3 Sep. 13 Sep. 14 Time Deposits Other Mutual Funds 366 (269) (225) Money Morket Mutual Funds Private Banking Sep. 13 Q4 13 Q1 14 Q2 14 On Balance Sheet 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 32 Wealth Management Evolution Alpha Private Bank Asset Management (€ million) (€ million) 3.580 3.297 1,824 2.759 276 2.145 2.016 1.582 1,075 166 857 1,065 120 1.083 1.181 821 1.333 672 483 93 99 102 65 88 Sep. 12 Sep. 13 Sep. 14 Sep. 12 Sep. 13 Discretionary 2013 Results Results FY 2013 9M 2014 Results Advisory Execution Only Other AUM 9M 2014 Results Non Money Market Mututal Funds International Macro Sep. 14 Money Market Mutual Funds Financials 33 International Presence Focused On Two Markets Alpha Bank Sep.14 loan book Greece 83% International 17% International loan portfolio split Other 23% Cyprus 49% Focused international operations on two large markets Cyprus and Romania essentially representing c.80% of international business on average Romania 28% Total = €62.8bn Alpha Bank 9M 2014 PPI Greece 84% International 16% Total = €10.5bn International PPI breakdown Other 15% Business focus on balancing operations which drove loan portfolio deleveraging from €11.7bn in 2010 to €10.5bn in Sep. 2014 Cyprus 53% Romania 32% Total = €0.9bn Total = €0.1bn Note: Alpha Bank loan book split based on gross loans; Alpha Bank PPI split adjusted for integration and extraordinary costs 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 34 With Good Prospects as Situation Improves Given Solid Position Cyprus and Romania operations focus (€ million) Cyprus Gross loans Operations in Cyprus represent the largest franchise of Alpha Bank outside Greece, with 8.0% market share in gross loans as of September 2014 Romania 5,151 2,938 Δ% yoy 0.3% (1.9%) Loans m.s. 8.0% 5.8% Loans split Operations in Romania, where Alpha Bank has a 5.8% market share as of September 2014, generated €49mn PPI, a 10.0% increase yoy 29% 47% Mortgages 47% 61% Businesses Consumer Other international operations 10% (€ million) Bulgaria Serbia 668 767 373 68 Δ% yoy 1.6% 4.2% 2.0% (1.0%) Loans m.s. 2.3% 4.6%2 8.7%2 1.7% NPL ratio 26.7% 17.0% 24.9% 26.6% Deposits 471 441 473 89 23.5% (19.0%) - 11.9% PPI 1 7 14 8 -1 Branches 86 81 41 18 Employees 769 1,170 397 241 6% NPL ratio 36.8% 15.1% Deposits 2,261 1,547 Δ% yoy (1.9%) 14.8% 76 49 PPI 1 Loans Δ% yoy Branches 29 Employees 1 9M 2014, pre O/H allocation 2013 Results Results FY 2013 9M 2014 Results Albania FYROM 968 2 149 2,011 As of August 2014 9M 2014 Results International Macro Financials 35 Situation in Cyprus Has Been Improving on the Back of Implementation of Troika Programme and Stabilizing Banking Sector Key macroeconomic indicators Real GDP growth Nominal GDP (€ billions) Primary Fiscal Balance (% GDP) Current account balance (% GDP) General government debt (% GDP) Unemployment rate 2008 2012 2013 2014F 2015F 2020F Key measures undertaken Current progress 3.6% (2.4%) (5.4%) (3.2%) +0.4% +1.8% Disinvestment of the Greek operations of the three largest domestic banks Completed 17.2 17.7 16.5 Completed 3.8% (3.2%) (1.9%) Resolution of the Cyprus Popular Bank (CPB) by transferring assets, insured deposits, interbank liabilities and Emergency Liquidity Assistance (ELA) to Bank of Cyprus (BoC) Exit of BoC from resolution process Successfully recapitalization at least €1 bn in July 2014 Completed Hellenic Bank recapitalisation (€358mm) Completed Coops recapitalisation (€1.5bn) Completed Imposition of temporary and proportionate restrictions on financial flows ~ Ongoing – gradual (15.6%) (6.9%) 48.9% 86.6% 3.6% Inflation (period average) Cyprus banking sector recapitalization overview 11.9% 4.4% (1.9%) 15.8 16.4 19.2 (1.0%) (1.0%) +4.0% (1.1%) +0.8% 112% 117.4% 15.9% 3.1% 126% 16.6% 16.1% 0.4% 0.0% 0.7% (0.2%) 102.6% 10.3% 1.9% € Source: IMF October 2014 Easing of restrictive measures € Cash withdrawal¹ Internal transfers² International transfers³ Aug-13 Nov-13 Feb-14 300 500 500 500 5,000 5,000 300,000 500,000 no limitation 1,000,000 no limitation 1,000,000 Source: Central Bank of Cyprus, Ministry of Finance of Cyprus ¹ Legal person, per day per person; ² Cashless payment for purchase of goods and services w/o mandatory justification to other credit institutions in Cyprus; ³ Cashless payment to institutions abroad, transactions within normal business w/o Committee's approval 2013 Results Results FY 2013 9M 2014 Results The recession milder than anticipated during 2014, supported by tourist activity and relatively resilient consumption GDP fell by-2.5% in Q2 2014, bringing optimism for a better GDP figure in 2014 than Troika’s estimate GDP contraction is expected to stabilize and growth currently forecasted for 2015 Troika programme (2013-2016) under full implementation In March 2014, Cypriot parliament approved a roadmap for privatisations The government has undertaken to raise €1.4bn by 2018 by privatising the electricity authority, EAC, the telecoms utility, CYta, and the Cyprus ports authority which manages the ports of Larnaca and Limassol Rating Agencies in April 2014 upgraded Cyprus credit rating status Natural resources upside Mar-13 Projections do not incorporate the potential upside from natural gas resources 2011: Announcement of discovery of large gas reserves offshore Cyprus 2015: Additional drilling gas potential and deep oil test relaxation in progress IMF: Source: IMF, Research reports, Bloomberg 9M 2014 Results International Macro Financials 36 Alpha Bank Is the Third Largest Bank in Cyprus and Its Smaller But Visible Footprint Allows for Upside Top Cypriot banks ranking Deposits, €billion 13.8 Sight 24% 1 Time 75% Savings 1% Alpha Bank ranks as the third largest bank in Cyprus in terms of deposits with c.€2.3 billion of deposits as of September 2014 of which 75% comprised of time deposits 6.11 2.3 1 Bank of Cyprus data 30/6/14, Hellenic Bank data 30/9/14 Deposit evolution Market Shares 4.7% 4.8% Residents’ Market Shares 5.1% 5.5% € million 2013 Results Results FY 2013 9M 2014 Results 2,305 2,245 2,216 2,259 2,261 Sep. 13 Dec. 13 Mar. 14 Jun. 14 Sep. 14 9M 2014 Results International Macro Financials 37 Romania’s Economy Has Already Starting Recovering, and the Banking Sector Maintains Sufficient Capital Buffers and Provisions Recent economic developments 2009 2010 2011 2013 2014 F 2019F (6.6%) (1.1%) 2.3% 3.5% 2.4% 2.5% 501 524 557 629 660 881 5.6% 6.1% 5.8% 4.0% 1.5% 2.9% Structural fiscal balance (% GDP) (7.0%) (5.8%) (3.6%) (1.8%) (1.4%) (1.0%) Current account (% GDP) (4.2%) (4.4%) (4.5%) (1.1%) (1.2%) (3.3%) External debt (% GDP) 68.7% 74.3% 75.2% 67.5% 61.1% 44.6% 30.9 36.0 37.3 34.1 31.6 35.9 2009 2010 2011 2012 2013 H1 2014 CAR 14.7% 15.0% 14.9% 14.9% 15.5% 17.0% Tier I ratio 13.4% 14.2% 13.9% 13.8% 14.1% 14.0% NPL ratio 7.9% 11.9% 14.3% 18.2% 21.9% 19.2% RoA 0.2% (0.2%) (0.2%) (0.6%) 0.0% 0.1% RoE 2.9% (1.7%) (1.4%) (5.9%) 0.1% 1.1% Operating expenses/ operating income 56% 64% 65% 68% 59% 56% FX loans (% total loans) 60% 63% 63% 63% 61% 58% FX deposits (% total deposits) 39% 36% 34% 36% 34% 35% 113% 118% 119% 115% 105% 104% Real GDP growth Nominal GDP (RON bn) Inflation (average CPI) Gross int’l reserves (€ bn) In March 2014, Romania and the International Monetary Fund (IMF) have agreed on a US$ 4 billion loan to Bucharest, the IMF's new loan to Bucharest is the third one after the beginning of the financial crisis Growth momentum strengthened in Q4 2013,due to favourable trends in the agricultural sector, improving economic and business climate in Europe, increasing absorption of EU funds and a more expansionary monetary policy. GDP growth projected at 2.5% in 2014-2015 S&P and Moody’s upgraded Romania credit rating to investment grade status Interest rate cutting cycle to end at 3.0%, in line with medium-term inflation projections Source: IMF October2014 Banking sector indicators Loan / deposit ratio The Romanian banking sector maintains reassuring capital buffers and provisions The sector has returned to profitability in 2013 following continued losses in 2010-2012 due to the financial crisis Overall sector leverage has decreased by 1.5 percentage points since 2011 NPL ratio has increased primarily reflecting the weak economic environment, previously weak credit standards, and difficulties in removing NPLs from bank balance sheets. In Q2 2014 NPL ratio stood at 19.2% However, provisions were sufficient to cover a comfortable 66.8 percent of NPLs in Aug.2014 (NBR, October 2014) Source: IMF October 2014 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 38 Improving L/D Ratio and Increased Provisions in Romania Liquidity has improved Gross loans to deposits 222% 206% 199% 194% 190% Gross loans evolution, € million 2,995 Sep. 13 2,933 Dec. 13 Deposits evolution, € million 2,874 Mar. 14 2,911 Jun. 14 2,938 Sep. 14 Loan loss provisions 1,348 1,424 1,447 1,500 1,547 Sep. 13 Dec. 13 Mar. 14 Jun. 14 Sep. 14 NPL ratio has stabilised (€ million) NPL ratio 14.1% 14.4% 14.4% 14.5% 15.1% 22 NPL coverage ratio evolution 17 14 7 9 Q3 13 Q4 13 2013 Results Results FY 2013 9M 2014 Results Q1 14 Q2 14 Q3 14 9M 2014 Results 77% 77% 80% 79% 78% Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 International Macro Financials 39 The Greek Shoots Of Recovery ! GDP Growth Liquidity Conditions Improved 4% 2% (In € bn) 105 2013: -3.3% 2014: +0.7% 1.9% 1.9% 0% -0.3% 100 -6% -10% GDP Alpha Bank forecasts € 165 bn ECB funding 100 85 € 43 bn 50 80 -8% € 213 bn Deposits 150 90 Economic Sentiment Loans 200 95 -2% -4% Sep14 250 0 75 Source: Bank of Greece Source: ELSTAT, European Commission, Alpha Bank Forecasts * Q3 2014 Economic sentiment index: July 2014 Private Consumption 50% 0 28% Consumer Confidence Indicator, lhs Private Consumption, rhs Alpha Bank Forecasts, rhs -10 40% Unemployment Rate 30% 26% -20 24% 5% -30 0% -40 20% 10% Hundreds Labor Market Stabilizing -50 -5% -60 10% Number of Employed (% yoy change) Number of Unemployed (% yoy change) 0% 22% -70 -10% -80 -90 -10% -15% 20% Source: ELSTAT 2013 Results Results FY 2013 9M 2014 Results * Q3 2014 Economic sentiment index: July 2014 Source: ELSTAT, IOBE 9M 2014 Results International International Macro Macro Financials Financials 40 Greece - SEE - EU: Comparing Recovery Performance GDP Growth Credit Expansion Greece Bulgaria Romania Serbia EU 6% Greece 20% Bulgaria Romania Serbia Euro Area 14.8% 4% 2% 10% 0% 8.5% 6.4% 4.1% -2% 3.5% 3.8% -4% 0% -6% 1.9% 3.9% 1.0% 1.4% -0.1% -3.9% 4.5% 2.5% 0.2% 2.8% -0.7% -1.4% 0.0% -3.1% -8% 4.3% -2.3% -3.9% -3.9% -4.0% 1.0% -1.0% -2.0% -3.0% -6.5% -10% -10% 2009 2010 2011 2012 2013 2014f Source: European Commission, Spring Forecasts 2009 2010 2011 2012 2013 2014f Source: National Banks, Alpha Bank Economic Sentiment Competitiveness (REER based on ULC) 220 110 Bulgaria Greece Romania EU 27 200 100 180 160 90 140 120 80 100 Bulgaria Greece Romania EU 80 70 Source: European Commission 2013 Results Results FY 2013 9M 2014 Results Source: European Commission 9M 2014 Results International International Macro Macro Financials Financials 41 SEE: Global Economic Weakening Is Affecting Recovery Bulgaria Romania 15% 500 15% 700 10% 500 400 10% 300 200 5% 100 0% 0 300 5% 100 0% -100 -100 -5% -200 -300 -10% -5% -300 -10% -500 -400 -15% -500 2010 2011 2012 Net FDI (in € mn, RHS) Credit Expansion - YoY% (LHS) 2013 -15% Industrial Production - YoY% (LHS) 2011 2012 Net FDI (in € mn, RHS) Credit Expansion - YoY% (LHS) Source: National Banks, National Statistical Surveys 2013 2014 Industrial Production - YoY% (LHS) Source: National Banks, National Statistical Surveys Serbia GDP Growth YoY% 25% 500 400 300 200 100 0 -100 -200 -300 -400 -500 0% -25% 2010 -700 2010 2014 2011 2012 Net FDI (in € mn, RHS) Credit Expansion - YoY% (LHS) 2013 2014 Industrial Production - YoY% (LHS) Bulgaria 6% Serbia 4% 2% 0% -2% -4% -6% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 2010 Source: National Banks, National Statistical Surveys Romania 2011 2012 2013 2014 Source: National Statistical Surveys, Eurostat 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International International Macro Macro Financials Financials 42 SEE: External Balances Slightly Improved, Capital Inflows Remained Weak Mixed External Balance Conditions Foreign Investors Remain Selective & Cautious In € mn 4500 Romania Bulgaria Romania In € mn Serbia 6000 3500 2500 4000 1500 2000 500 0 -500 -2000 -1500 -4000 -2500 -6000 -3500 8M 2013 8M 2014 C/A 8M 2013 Net FDI 8M 2014 8M 2013 8M 2014 -8000 8M 2013 8M 2014 Net Other Financials Source: National Banks FDI inflows Portfolio Investment Other Capital Gross Official Reserves / Short-Term External Debt Bulgaria In € mn 181% 1500 177% 170% 1000 500 0 143% -500 -1000 -1500 -2000 8M 2013 Romania Bulgaria 8M 2013 Source: National Banks 2013 Results Results FY 2013 9M 2014 Results 8M 2014 FDI inflows 8M 2014 Portfolio Investment Other Capital Source: National Banks 9M 2014 Results International International Macro Macro Financials Financials 43 SEE: Fiscal Consolidation Underway Amid Low Inflation and Interest Rate Environment Bulgaria Romania 2.12 4.75 15% 4.50 2.08 12% 2.04 7% 2.00 4.00 1.96 3.75 1.92 2% 4.25 10% 5% 3.50 1.88 3.25 1.84 -3% 2008 1.80 2009 2010 HICP Inflation (LHS) 2011 2012 2013 Key Policy Rate (LHS) 2014 0% 2008 3.00 2009 2010 2011 HICP Inflation (LHS) BGN per EUR (RHS) Source: National Banks, National Statistical Surveys 2012 2013 Key Policy Rate (LHS) 2014 RON per EUR (RHS) Source: National Banks, National Statistical Surveys Serbia General Government Balance as % of GDP 20% 120 -0.8% 110 15% -1.5% -2.3% -2.0% -2.2% -2.7% -3.0% 100 10% -5.0% -5.5%-4.9% 90 -6.5% 5% 80 -8.8% 0% 2008 70 2009 CPI Inflation (LHS) 2010 2011 Key Policy Rate (LHS) Source: National Banks, National Statistical Surveys 2013 Results Results FY 2013 9M 2014 Results 2012 2013 2011 2014 RSD per EUR (RHS) 2012 Bulgaria 2013 Romania 2014f Serbia Source: IMF, October 2014 9M 2014 Results International International Macro Macro Financials Financials 44 Alpha Bank Group 9M 2014 9M 2013 pro forma yoy % change 1,443.2 1,191.9 21.1% 295.8 270.9 9.2% Income from Financial Operations 86.4 256.9 (66.4%) Other Income 44.4 45.4 (2.0%) Operating Income 1,869.8 1,765.0 5.9% Staff Costs (493.1) (538.0) (8.3%) General Expenses (420.3) (428.0) (1.8%) (71.0) (69.9) 1.5% (984.4) (1,036.0) (5.0%) (10.3) (17.1) (39.9%) (198.4) 34.7 … Operating Expenses (1,193.1) (1,018.3) 17.2% Impairment losses on credit risk (1,080.6) (1,474.1) (26.7%) Profit / (Loss) before income tax (403.9) (727.4) (44.5%) 492.9 619.6 … Profit/ (Loss) after income tax 89.0 (107.8) … Negative Goodwill from Diners / Emporiki Transactions 21.5 3,283.1 110.5 3,175.2 0.0 (57.1) Profit / (Loss) attributable to shareholders 110.3 3,118.1 Net Interest Income / Average Assets - MARGIN 2.6% 2.2% (€ million) Net Interest Income Net fee and commission income Depreciation and amortization expenses Operating Expenses before Integration and Extraordinary Costs Integration costs Extraordinary costs Income Tax Profit / (Loss) after income tax from continuing operations Profit / (Loss) after income tax from discontinued operations 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 45 Alpha Bank Group Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 pro forma Q1 2013 Net Interest Income 491.5 480.4 471.3 476.1 447.4 416.6 327.9 317.7 Net fee and commission income 100.9 99.7 95.2 106.7 95.3 92.4 83.2 75.9 Income from Financial Operations 17.1 26.8 42.5 1.6 5.2 57.8 193.9 191.9 Other Income 15.1 16.3 13.0 14.6 13.4 21.3 10.7 10.2 624.6 623.2 622.0 599.0 561.3 588.1 615.6 595.8 Staff Costs (160.4) (165.6) (167.1) (174.1) (173.3) (181.7) (183.0) (161.8) General Expenses (141.5) (140.1) (138.6) (166.1) (144.3) (141.8) (141.9) (130.7) Depreciation and amortization expenses (23.4) (23.8) (23.8) (23.4) (22.8) (22.7) (24.5) (22.6) (325.3) (329.5) (329.6) (363.6) (340.3) (346.3) (349.4) (315.1) (2.9) (2.1) (5.3) (10.3) (10.8) (5.6) (0.6) (0.6) Extraordinary costs (197.8) (1.0) 0.4 (67.9) 14.5 22.9 (2.7) (2.7) Operating Expenses (526.0) (332.5) (334.5) (441.8) (336.7) (329.0) (352.7) (318.3) Impairment losses on credit risk (337.0) (348.5) (395.1) (449.2) (490.0) (479.1) (504.9) (504.9) Profit / (Loss) before income tax (238.4) (57.9) (107.6) (292.0) (265.4) (220.1) (242.0) (227.5) 60.0 419.4 13.5 81.6 41.6 105.6 472.4 472.4 (178.4) 361.6 (94.1) (210.4) (223.7) (114.5) 230.4 244.9 21.5 0.0 0.0 0.0 0.0 0.0 3,283.1 3,283.1 (156.9) 361.6 (94.1) (210.4) (223.7) (114.5) 3,513.5 3,528.0 0.0 0.0 0.0 0.0 (32.2) (25.2) 0.3 0.3 (156.9) 361.4 (94.2) (210.3) (256.0) (139.7) 3,513.7 3,528.2 2.7% 2.7% 2.6% 2.6% 2.4% 2.3% 1.8% 1.8% (€ million) Operating Income Operating Expenses before Integration and Extraordinary Costs Integration costs Income Tax Profit/ (Loss) after income tax Negative Goodwill from Diners / Emporiki Transaction Profit / (Loss) after income tax from continuing operations Profit / (Loss) after income tax from discontinued operations Profit / (Loss) attributable to shareholders Net Interest Income / Average Assets - MARGIN 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 46 Group Results by Business Unit Retail Commercial & Corporate SE Europe Investment Banking & Treasury Asset Management Other Group Jan-Sep Jan-Sep Jan-Sep Jan-Sep Jan-Sep Jan-Sep Jan-Sep (€ million) 2014 Operating Income Net Interest Income Net fee and Commission Income Income from Financial Operations Other Income Operating Expenses Staff Costs General Expenses Depreciation Impairment Losses Profit / (Loss) before tax 2013 Results Results FY 2013 9M 2014 Results 735.4 618.3 113.0 4.1 2013 2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 2014 2013 655.5 658.3 617.5 335.6 309.7 73.3 (14.9) 39.3 28.1 27.8 149.2 1,869.8 1,745.1 543.3 530.2 504.6 269.4 253.0 13.0 (137.4) 11.3 7.6 1.1 10.6 1,443.2 1,181.7 108.4 118.3 101.4 30.6 33.1 7.1 1.2 26.2 19.1 0.5 0.4 295.8 263.6 4.7 4.8 23.1 10.9 50.5 119.6 2.0 0.7 1.9 115.1 86.4 254.9 5.2 6.7 12.6 12.7 2.7 1.6 (0.2) 0.7 24.2 23.1 44.4 44.9 (126.8) (121.5) (201.5) (205.9) (20.9) (21.4) (22.5) (19.1) (242.3) (53.5) (1,193.1) (984.0) (78.3) (77.2) (91.1) (97.0) (10.7) (12.8) (11.4) (10.6) (207.1) (13.6) (687.6) (519.5) (35.7) (31.5) (95.4) (92.1) (9.4) (7.8) (9.9) (7.7) (26.5) (30.9) (434.5) (396.3) (12.8) (12.8) (15.0) (16.9) (0.8) (0.9) (1.2) (0.8) (8.7) (9.0) (71.0) (68.1) (505.6) (555.8) (320.7) (206.6) - 25.9 (59.8) (186.6) (102.8) 52.4 3.8 - (579.0) (562.6) (288.9) (308.3) (257.6) (226.3) (32.5) (27.9) (254.3) (711.7) (97.9) (618.8) 9M 2014 Results (36.4) International - - - 16.7 9.0 (214.4) Macro 95.7 Financials (1,080.6) (1,474.1) (403.9) (712.9) 47 Retail Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 248.9 245.5 241.1 247.9 231.8 223.0 200.7 210.7 205.5 202.0 203.0 192.5 182.8 168.0 Net fee and Commission Income 36.8 38.5 37.7 43.4 37.8 39.2 31.3 Income from Financial Operations 1.4 1.5 1.3 1.5 1.4 1.0 1.3 - - - - - - - (€ million) Operating Income Net Interest Income Other Income Operating Expenses (192.9) (192.1) (194.1) (201.1) (191.5) (187.2) (183.9) Staff Costs (92.3) (97.5) (99.2) (102.7) (105.1) (109.6) (93.7) General Expenses (89.9) (83.5) (84.2) (88.2) (76.4) (72.8) (77.2) Depreciation (10.7) (11.2) (10.7) (10.2) (10.0) (4.9) (13.0) Impairment losses (20.7) (105.9) (127.7) 62.6 (199.3) (215.1) (297.3) 35.3 (52.5) (80.7) 109.4 (159.0) (179.3) (280.5) 19,642 18,775 18,800 Profit / (Loss) before tax RWA e 2013 Results Results FY 2013 9M 2014 Results 20,111 20,302 20,065 9M 2014 Results 20,031 International Macro Financials 48 Commercial & Corporate Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 220.1 219.9 218.3 224.5 220.0 224.9 172.7 175.6 176.1 178.4 181.3 181.3 184.3 139.0 Net fee and Commission Income 41.5 40.7 36.1 39.6 35.9 34.6 30.9 Income from Financial Operations 1.2 1.5 2.0 1.5 0.5 3.7 0.7 Other Income 1.8 1.6 1.8 2.1 2.3 2.3 2.1 (42.0) (42.2) (42.7) (43.1) (41.9) (40.4) (39.2) Staff Costs (26.0) (26.4) (26.0) (25.1) (26.2) (26.9) (24.0) General Expenses (11.7) (11.9) (12.1) (12.5) (10.9) (10.8) (9.8) (4.3) (3.9) (4.6) (5.6) (4.8) (2.7) (5.3) (169.2) (154.0) (182.4) (283.2) (238.3) (185.7) (131.8) 8.9 23.7 (6.7) (101.9) (60.2) (1.3) 1.7 19,157 19,629 (€ million) Operating Income Net Interest Income Operating Expenses Depreciation Impairment losses Profit / (Loss) before tax RWA e 2013 Results Results FY 2013 9M 2014 Results 19,429 9M 2014 Results 19,574 International 20,835 Macro 22,567 23,796 Financials 49 Asset Management Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 13.6 13.0 12.7 13.9 9.3 10.9 7.9 Net Interest Income 4.1 3.6 3.5 3.0 2.7 2.2 2.6 Net fee and Commission Income 9.4 8.4 8.4 8.7 6.3 7.8 5.1 Income from Financial Operations 0.3 1.0 0.7 2.3 0.4 0.1 0.2 (0.2) (0.0) 0.0 (0.1) (0.1) 0.8 0.0 (7.4) (7.5) (7.7) (7.2) (6.4) (6.1) (6.6) Staff Costs (3.9) (3.7) (3.8) (3.6) (3.6) (3.5) (3.5) General Expenses (3.1) (3.4) (3.5) (3.3) (2.4) (2.5) (2.8) Depreciation (0.4) (0.4) (0.4) (0.2) (0.3) (0.1) (0.3) Impairment losses - - - (0.0) - - - 6.2 5.5 5.0 6.7 3.0 4.8 1.3 (€ million) Operating Income Other Income Operating Expenses Profit / (Loss) before tax RWA e 2013 Results Results FY 2013 9M 2014 Results 330 326 322 9M 2014 Results 382 International 382 Macro 568 Financials 816 50 Investment Banking & Treasury Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 22.4 18.3 32.6 10.3 (7.4) (9.8) 2.3 Net Interest Income 7.8 5.4 (0.3) (16.4) (25.6) (38.3) (73.4) Net fee and Commission Income 2.2 1.9 3.0 4.6 4.1 0.0 (2.9) Income from Financial Operations 12.0 9.2 29.3 21.5 13.8 27.7 78.1 0.4 1.8 0.5 0.5 0.4 0.8 0.5 (7.1) (7.0) (6.7) (7.6) (6.9) (7.6) (6.9) Staff Costs (3.6) (3.5) (3.5) (3.6) (3.8) (4.8) (4.2) General Expenses (3.2) (3.2) (3.0) (3.8) (2.8) (2.6) (2.4) Depreciation (0.3) (0.3) (0.3) (0.3) (0.3) (0.2) (0.4) Impairment losses - - - - - - - (€ million) Operating Income Other Income Operating Expenses Profit / (Loss) before tax RWA e 2013 Results Results FY 2013 9M 2014 Results 15.3 4,578 11.3 4,073 25.8 3,259 9M 2014 Results 2.7 3,226 International (14.3) 4,057 Macro (17.4) 4,505 Financials (4.7) 4,561 51 SE Europe Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q4 2013 Q3 2013 Q2 2013 Q1 2013 112.8 113.6 109.2 119.5 110.4 100.4 98.9 Net Interest Income 92.9 89.3 87.1 94.1 90.1 82.2 80.7 Net fee and Commission Income 10.9 10.0 9.8 10.6 11.2 10.5 11.4 Income from Financial Operations 4.8 9.6 8.7 9.6 4.2 3.6 3.1 Other Income 4.3 4.6 3.6 5.2 4.8 4.1 3.7 (67.9) (69.9) (63.7) (78.8) (69.1) (70.7) (66.2) Staff Costs (30.5) (30.4) (30.2) (32.1) (33.4) (32.6) (31.0) General Expenses (32.5) (34.3) (28.6) (41.4) (30.3) (31.1) (30.7) (4.9) (5.2) (4.9) (5.3) (5.4) (7.0) (4.5) Impairment losses (147.1) (88.6) (85.0) (228.5) (52.4) (78.4) (75.8) Profit / (Loss) before tax (102.2) (44.9) (39.5) (187.9) (11.1) (48.6) (43.0) RWA e 8,595 (€ million) Operating Income Operating Expenses Depreciation 2013 Results Results FY 2013 9M 2014 Results 8,832 8,784 9M 2014 Results 8,082 International 7,616 Macro 7,846 Financials 8,045 52 Other Business Unit: Results Q3 2014 Q2 2014 Q1 2014 Q2 2013 Q1 2013 6.9 12.9 8.0 (17.0) (2.7) 38.6 113.3 Net Interest Income 0.3 0.3 0.5 11.1 6.3 3.5 0.8 Net fee and Commission Income 0.1 0.2 0.2 (0.3) 0.1 0.2 0.1 Income from Financial Operations (2.4) 4.0 0.4 (34.8) (15.1) 21.7 108.5 8.8 8.4 7.0 7.0 6.0 13.2 3.9 (208.7) (13.9) (19.6) (104.0) (21.0) (16.9) (15.6) (198.6) (4.4) (4.1) 25.1 (3.8) (4.9) (5.0) General Expenses (7.3) (6.7) (12.5) (126.6) (15.0) (10.8) (5.1) Depreciation (2.8) (2.8) (3.0) (2.5) (2.2) (1.3) (5.5) Impairment losses - (0.0) (0.0) (0.0) 0.0 (0.0) 0.0 (1.0) (11.6) (121.1) (23.7) 21.7 97.7 (€ million) Operating Income Other Income Operating Expenses Staff Costs Profit / (Loss) before tax RWA e 2013 Results Results FY 2013 9M 2014 Results (201.9) 1,057 967 677 9M 2014 Results Q4 2013 650 International Q3 2013 610 Macro 354 311 Financials 53 SEE Balance Sheet Figures (€ million) Cyprus Sep. 2014 Δ% Romania yoy Loans 5,151 0.3% Mortgages 2,441 Consumer Credit Δ% Δ% Bulgaria yoy Serbia Yoy Δ% Δ% Albania yoy Δ% FYROM Yoy TOTAL yoy Δ% yoy 2,938 (1.9%) 668 1.6% 767 4.2% 373 2.0% 68 (1.0%) 9,965 0.1% (0.1%) 864 4.2% 152 (2.1%) 190 (5.2%) 67 (1.8%) 13 (12.4%) 3,727 0.4% 285 (0.3%) 296 (9.5%) 73 7.3% 125 (11.5%) 14 101.6% 22 0.0% 816 (4.2%) Businesses 2,425 0.7% 1,777 (3.3%) 442 2.0% 452 14.7% 292 0.5% 33 3.6% 5,422 0.5% Deposits 2,261 (1.9%) 2013 Results Results FY 2013 9M 2014 Results 1,547 14.8% 471 23.5% 441 9M 2014 Results (19.0%) 473 International - 89 Macro 11.9% Financials 5,283 2.9% 54 SEE Main P&L Figures (€ million) Cyprus Sep. 2014 Operating Income Δ% Romania Yoy Δ% Bulgaria yoy Δ% Serbia yoy Δ% Albania Yoy Δ% FYROM yoy Δ% TOTAL yoy Δ% yoy 125.9 6.0% 113.6 5.3% 32.5 (3.2%) 42.4 23.8% 17.5 49.9% 3.6 6.7% 335.6 8.4% 50.1 (10.3%) 65.0 2.0% 25.1 (0.2%) 28.9 (0.1%) 9.9 0.8% 4.9 (9.1%) 183.9 (2.6%) Impairment Losses 252.0 101.7% 53.6 (1.7%) 5.7 (14.4%) 6.4 (49.9%) 3.9 (40.6%) (0.9) (171.6%) 320.7 55.2% Profit Before Tax (pre- O/H (176.2) 184.3% (5.0) (51.7%) 1.7 (4.6%) 7.2 (198.6%) 3.6 (176.6%) (0.4) (88.4%) (169.0) 97.0% Operating Expenses (pre-O/H allocation) allocation) Loan Market Share 8.0% 5.8% 2.3% 4.6%1 8.7%1 1.7% NPL Ratio 36.8% 15.1% 26.7% 17.0% 24.9% 26.6% Branches 29 149 86 81 41 18 404 -45 968 2,011 769 1,170 397 241 5,556 -287 Employees 1 As of August 2014 2013 Results Results FY 2013 9M 2014 Results 9M 2014 Results International Macro Financials 55 Alpha Bank Contacts Mr. Vassilios Psaltis General Manager – CFO [email protected] +30 210 326 2181 Mr. Lazaros Papagaryfallou Executive General Manager [email protected] +30 210 326 4017 Mr. Dimitrios Kostopoulos Manager Investor Relations Division Ms. Elena Katopodi Assistant Manager Investor Relations Division Ms. Stella Traka Senior Investor Relations Officer Mr. Marios-Ioannis Deportou Senior Investor Relations Officer E-mail Tel : [email protected] : +30 210 326 4082 +30 210 326 4199 +30 210 326 4010 +30 210 326 4182 +30 210 326 4165 +30 210 326 4185 ALPHA BANK 40, Stadiou Street, 102 52 Athens, Greece Internet Reuters Bloomberg 2013 Results Results FY 2013 9M 2014 Results : www.alpha.gr : ACBr.AT (shares), GRALFAw.AT (warrants) : ALPHA GA (shares), ALPHAW GA (warrants) 56
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