HR & Recruitment Assistant Role Profile Job title: HR & Recruitment Assistant Reports to: HR Manager Location: Bournemouth Background Health-on-Line prides itself on the level of service we offer to our customers and colleagues. A key part in delivering this service is ensuring we employ the right individuals and maintain the correct volume of staff in order to meet our business objectives. This role will be responsible for supporting the HR team with various aspects of Recruitment and HR administration. Dealing with the sometimes delicate nature of HR and Recruitment you will need to be organised, approachable, with a good attention to detail. In this busy team your ability to work well under pressure and to meet deadlines is paramount. You will also be required to develop and maintain good working relationships throughout the organisation and with external agencies. You will mainly be responsible for the following and any other reasonable requests; Supporting the Recruitment Function by booking and attending interviews as well as providing assistance at recruitment events Liaising with candidates and external agencies to provide constructive interview feedback within legal requirements Preparing contracts and offer paperwork for successful new starters Carrying out background checking and referencing to ensure all new starter documentation is completed Administration of the new starter procedure including taking an active role in the Induction Process Supporting the upkeep of personnel records ensuring these are kept up to date at all times Working with the HR team to support daily aspects of HR administration Key measures and responsibilities Business knowledge - understanding all the areas within Health-on-Line and the principles of insurance. Market awareness and specialist knowledge – understanding our products and placing in the market. Health and Safety guidelines - understanding your responsibilities to ensure Health-on-Line continually complies with its regulations. Confidentiality with data protection- Understanding your responsibilities to ensure delicate matters of HR and Recruitment are kept confidential. Providing support to colleagues - ability to interact with colleagues and Managers, providing administrative support through delicate matters Maintaining relationships- ability to maintain relationships with external agencies, candidates and applicants as well as internal staff. Ensuring communication is clear, honest and delivered in a timely and professional manner. You will contribute to the maintenance of the company’s reputation by delivering on promises. Achieving service levels – understanding your personal and team targets Level of performance – present a professional image by leading from the front, adhering to quality standards, attendance, timekeeping and any other reasonable requests Multi-skilled - the ability to manage time effectively and be able to work on several different projects or tasks at any one time whilst still be able to pro-actively deal with new enquiries, whilst also making an active contribution to a positive culture within the company Skills and experience Recruitment experience desirable Knowledge of HR and an office environment Ability to understand and deliver for colleagues and external partners Confident in making decisions Good attention to detail Ability to multitask in an organised manner Good analytical skills, and able to work methodically and accurately Ability to make recommendations and improvements to processes and procedures Self-motivation, discipline and willingness to learn Strong and positive work ethic and attitude Clear verbal and written communication skills Excellent time management skills Soft skills, particularly the ability to empathise Ability to work on your own initiative as well as part of a team Ability to work well under pressure and remain effective An understanding or experience of working to deadlines Operating environment and context of the job You will be working in an open plan professional environment. Our opening hours are between 8am and 8pm Monday to Saturday. You will be contracted to work a 35 hour week, working a normal shift pattern of 9am- 5pm although this may vary to suit business needs. A large part of your working day will be spent supporting the HR team with all aspects of recruitment and administration throughout the department. Maintaining high productivity is important within a working environment which is very busy and pressurised. Health-on-Line has always strived to create a culture of responsibility and encourage the principle that we all work as one team. You will be expected to go the extra mile and embrace this culture.