Service Provider of the Year MDIndia Healthcare Services (TPA) Pvt Ltd A Third Party Administrator with a strong focus on medically trained staff and doctors in its talent pool, and a vision to become a “harbinger of change in the evolving healthcare industry”, MDIndia Health Services (TPA) has been awarded the Service Provider of the Year. M DIndia, as a third party administrator (TPA) has not only grown in numbers – from about 20 to more than 3,000 members since it commenced operations in 2000 – but has emerged as a leading TPA in India, priding itself on the value-added services it provides clients and end customers through innovation and medical expertise. With a “MDI-DNA” of quality, commitment, integrity and the zest to lead in healthcare services, its vision is to reengineer the industry through standardisation, cost optimisation, and excellence in service, “thereby materialising as a harbinger of change in the evolving healthcare industry”. The success of the company has been built year on year by an ability to anticipate the future requirements of the health insurance industry, with companywide reputation built on integrity, knowledge, and service. Also fundamental to MDIndia’s success is a transparent and humane approach to problems, and data-based evaluation. It has a strong network of hospitals and diagnostic centres with more than 300 doctors on board. The company’s emphasis on talent and expertise can be seen from its talent pool with more than 38 who are MD and above doctors, 21 MBBS doctors, eight para medical staff, and two MBBS doctors in its training team. Taking its service delivery seriously, it even has a “Quality Pledge” – “We, the family of MDIndians, pledge to first understand our customer expectations and then to meet and exceed our commitment to those expectations by error free deliveries each time, every time, in time and continuously improve through Cost Optimization & Automation. Quality is not just a goal; it is our basic organizational DNA.” SPONSOR’S PROFILE Zurich is a leading multi-line insurer that serves its customers in global and local markets. With more than 55,000 employees, it provides a wide range of general insurance and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, including multinational corporations, in more than 170 countries. Founded in Switzerland in 1872, Zurich is one of the world’s most experienced insurers. Our customers choose Zurich to protect the people and things they love because they value our knowledge, exper-tise and stability. Zurich has three core business segments – General Insurance, Global Life, and Farmers. ǵ ȞȶȿȶɃȲȽȠȿɄɆɃȲȿȴȶȺɄɅȹȶɄȶȸȾȶȿɅɅȹɃɀɆȸȹ which the Group provides a variety of motor, home and commercial products and services for individuals, as well as small and large businesses. ǵ ȞȽɀȳȲȽ ȣȺȷȶ ȵȶȽȺɇȶɃɄ ȷȺȿȲȿȴȺȲȽ ɁɃɀɅȶȴɅȺɀȿ when our customers need it most. We help individual customers prepare for the future and corporate customers attract and retain the best talent through the provision of attractive employee benefit packages. ǵ ȝȲɃȾȶɃɄ ȺȿȴȽɆȵȶɄ ȝȲɃȾȶɃɄ ȤȲȿȲȸȶȾȶȿɅ Services which provides non-claims management ser-vices to the Farmers Exchanges (which we do not own), as well as Foremost and 21st Century brands in the United States, and Farmers Re. www.zurich.com WHEN YOU ARE PASSIONATE ABOUT SOMETHING, YOU PROTECT IT IN THE BEST WAY. ZURICH INSURANCE. FOR THOSE WHO TRULY LOVE THEIR BUSINESS. This advertisement is intended as a general description of insurance or services provided by companies of the Zurich Insurance Group (Zurich). This advertisement is not an offer of insurance nor issued for the purposes of solicitation of business. Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. It provides a wide range of general and life insurance products and services for individuals, small businesses, and mid-sized and large companies, including multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com. 26 18 th Asia Insurance Industry Awards 2014 18 th Asia Insurance Industry Awards 2014 27