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12 - 14 August 2014
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Sunway Pyramid Convention Center
Kuala Lumpur, Malaysia
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Event Highlights
25 leaders from healthcare
institutions
Case studies from Singapore,
Hong Kong and Philippines
Site tour to Malaysia’s world class
hospital for medical tourists
(Awarded by MTQUA in 2013)
Quality & Innovation
A platform where healthcare professionals in Malaysia learn and discuss strategies
leading to quality and innovation in healthcare delivery
Datuk Dr. Noor
Hisham bin Abdullah
Director General
Ministry of Health
Malaysia
Organised by
Dato’ Dr. Chan Kok Ewe
Member of Board of
Directors
Island Hospital
Penang
Dr. HM Goh
Medical Director
and Chief Operating
Officer
University of Malaya
Specialist Centre
Dato’ Amir Firdaus
Abdullah
Senior General Manager
of Group Operations
Pantai Holdings
Berhad
Premium Exhibitor
mypatientcare.sphereconferences.com
Dr. Chong Su-Lin
Chief Executive Officer
Prince Court Medical
Centre
Supporting Association
About
the Conference
Over the past decade, healthcare providers in Malaysia have steadily elevated
its standards in healthcare through strong focus on safety and quality in
clinical outcomes. However, healthcare is undergoing a radical shift, and
success is no longer measured only by good clinical outcomes, and efficient
care at low cost, but also by the quality of the patient experience during the
treatment. Patients are becoming increasingly discerning and healthcare
providers must move fast to meet these demands.
Patient-centered care has thus become an area of focus for healthcare
providers. Veering away from the standard approaches of patient interaction,
a new type of service acumen needs to be developed.
Patient Care Malaysia is the platform for patient care professionals to
exchange ideas, discuss strategies to develop more efficient operational
systems, integrate innovative processes and technologies, and discover
ground-breaking practices that will differentiate providers to propel the
quality of patient care in Malaysia to new heights.
Bring your colleagues along and enjoy special group registration savings. For more information
and to register, call Nino at +65 6848 5376 or email him at [email protected]
Who
Will You Meet?
By Industry
6%
Other Healthcare
Technology
2%
Data management,
storage and security
1%
1%
Integrated care
solution providers
HIS / CIS / EMR /
patient record system
providers
By Job Title
5%
Head of business
development /
Strategic Initiative
15%
Head of quality
assurance,
improvement and
safety
10%
Tertiary Healthcare
80%
Secondary Healthcare/
Acute Care
2
Join the conversation
12%
CEO
COO/Head of
operations
20%
Head of Nursing
@ SPHEREHEALTH
Medical director
20%
12%
Head of Patient
Support/ Patient
Experience
6%
10%
CIO/ Head of IT
Conference
Agenda
DAY 1
PROVIDING WORLD-CLASS HEALTHCARE SERVICES:
IS MALAYSIA THERE YET?
0850 Chairperson’s Opening Remarks
0900
DEVELOPING A PATIENT-CENTERED CULTURE
1415 Empowering patients and doctors towards
participatory care - Driving cultural change in a large
academic medical centre
Opening Keynote Address
Beyond Vision 2020: Preparing Malaysia for a
sustainable healthcare system
Datuk Dr. Noor Hisham bin Abdullah, Director General,
Ministry of Health, Malaysia
Dr. HM Goh, Medical Director and COO, University of
Malaya Specialist Centre
1445
management
Stanley Lam, Chief Executive Officer, Mahkota Medical
Centre
Dr. HM Goh, Medical Director & COO, UM Specialist
Centre
Chin Wei Jia, Chief Executive Officer, Regency Specialist
Hospital
Dr. Chong Su-Lin, Chief Executive Officer, Prince Court
Medical Centre
Moderator: Michael Wong, Chief Executive Officer, Pantai
Hospital Ayer Keroh
Dato’ Dr. Chan Kok Ewe, Member of Board of Directors,
Island Hospital
0945 Medical tourism: Malaysia’s ambition to be the top
healthcare destination and its impact on care delivery
Dato’ Amir Firdaus Abdullah, Senior General Manager of
Group Operations, Pantai Holdings Berhad
1015 Morning Refreshments
Leadership Panel Discussion
Strategies to manage the increasing demands of
Malaysian healthcare consumers
Dato’ Dr. Chan Kok Ewe, Member of Board of Directors,
Island Hospital
Panel Discussion
Leadership in healthcare: Enabling ownership of the
patient experience
0915 The story so far: A leader’s insight to patient care
1045
12 August 2014 , Tuesday
1530 Afternoon Refreshments
WORKSHOP: TRANSFORM THE ENTIRE ORGANIZATION
1605
Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala
Lumpur
Dato’ Amir Firdaus Abdullah, Senior General Manager of
Group Operations, Pantai Holdings Berhad
Dato’ Dr. Au Yong Kien Hoe, Chief Executive Officer,
Normah Medical Specialist Centre
Moderator: Dr. Chong Su-Lin, Chief Executive Officer,
Prince Court Medical Centre
INCULCATING NURSING LEADERSHIP
1130 Elevating the role of nurses with increased autonomy
and authority for better patient care
Reserved for MOH Malaysia
1200 The evolution of nurses’ role throughout the decades
Dr. Annabelle Borromeo, Senior Vice President for Hospital
Operations and Chief Nursing Officer, St. Luke’s Medical
Center, Philippines
1230
Panel Discussion
Overcoming common management dilemma faced by
nurse managers
Yew Oi Khuan, Director of Nursing, Hospital Fatimah
Mariam Madhar Ali, President, Malaysia Nurses Association
Moderator: Dr. Annabelle Borromeo, Senior Vice President
for Hospital Operations and Chief Nursing Officer, St. Luke’s
Medical Center, Philippines
1315 Networking Lunch
The mindset for customer service excellence
Are you and your colleagues ready to provide world-class
healthcare services? Do you have the right customer-service
mindset for it? In this workshop, whether you are a manager
or a frontliner, GK will share with you on how to
• Inspire yourself and your colleagues to give good
customer service
• Ensure the right jobfit through EQ/EI level analysis and
capitalizing on unique strengths
• Determine whether you and your colleagues are actively
engaged or actively disengaged
• Understand the need to be committed – ABCD
and CARE
• Develop a “CEO mentality” for yourself and your
colleagues
• Empathize with patients and visitors
• Look into two operational areas: Moments Of Truth,
and Barriers Busting
GK Lim, President, HRD Gateway Sdn Bhd
Delegates will be in for a fruitful learning experience as
the workshop will be interactive and includes plentiful
time for Q&A
1740 Chairperson’s Closing Remarks
Register today | mypatientcare.sphereconferences.com
3
Conference
Agenda
FORWARD-THINKING: GEARING UP
FOR THE FUTURE
DAY 2
1400
Dr. Aboo Gloria Halima, Senior Nursing Officer (Quality &
Safety), Hong Kong East Cluster, Hospital Authority, Hong
Kong
Case Study
Singapore’s Healthcare experience: The Regional
Health System - Latest Changes for Singaporean
Jonathan Tan, COO and Director of Corporate Development,
AsiaMedic Limited, Singapore
1430 Enhancing patient safety through a bottom-up
approach – is it up for consideration?
Dr. Nor’Aishah bt Abu Bakar, Senior Principal Assistant
Director, Medical Care Quality, Head of Patient Safety Unit,
Ministry of Health, Malaysia
0935 Propelling future care with patient-oriented
health informatics
Adam Chee, Chief Advocacy Officer, Binary Healthcare
1020 Morning Refreshments
HEALTHCARE TECHNOLOGY: HAVE WE FULLY
EXPLORED ITS POTENTIAL?
1050 TeleHealth-enabled : Shifting healthcare from Hospital
1500 Afternoon Refreshments
WITH THE PATIENT IN MIND: INNOVATIVE PATIENT
FLOW PROCESSES
1530
Fernando Erazo, Senior Director, Hospital to Home, Philips
Healthcare in Asia Pacific
Panel Discussion
Achievements of health informatics so far and
exploring further potential
Reserved for Telehealth Division, MOH, Malaysia
Kumaravel Muniappan, Head of IT, Pantai Hospital Ayer
Keroh
Dr. HM Goh, Medical Director and COO, University of
Malaya Specialist Centre
Moderator: Adam Chee, Chief Advocacy Officer, Binary
Healthcare
Michael Wong, Chief Executive Officer, Pantai Hospital
Ayer Keroh
1600
Gerrie Martin, Director of Performance Improvement,
Penang Adventist Hospital
1630
Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala
Lumpur
1330
Case Study
Normah Medical Specialist Centre’s journey towards
excellence in patient care quality and safety
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Dato’ Dr Au Yong Kien Hoe, Chief Executive Officer,
Normah Medical Specialist Centre
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Join the conversation
Case Study
Shortening the response time in unscheduled
admissions
INDIRECT PATIENT CARE: COMMITMENT TOWARDS
QUALITY & SAFETY
quality improvement and patient safety
Case Study
Breaking down silos to improve patient flow and
hospital efficiency
1205 Networking Lunch
1300 Patient-centered care through quality assurance,
Case Study
Re-designing the patient experience:
Effective management of staffing and healthcare
provider resources to eliminate patient flow
bottlenecks
to Home with better outcomes and lower cost
1120
Case Study
Incident Reporting and Management: Experience of
AIRS-3 in regional hospital in Hong Kong
0900 Chairperson’s Opening Remarks
0905
13 August 2014 , Wednesday
Dr. Terence Leslie de Silva, Medical Director, Gleneagles
Hospital Kuala Lumpur
1700
Case Study
Clinical handover system with implementation of
MEWS in a regional hospital in Hong Kong
Dr. Leung Chi Man, Deputy Service Director (Quality & Safety),
Hong Kong East Cluster, Hospital Authority, Hong Kong
1730 Chairperson’s Closing Remarks
1740 End of conference
THIS EVENT IS HUMAN RESOURCES DEVELOPMENT
FUND (HRDF) CLAIMABLE!
Administered by Pembangunan Sumber Manusia Berhad (PSMB), HRDF was established in 1993
with the aim of developing quality human capital and a world class workforce in achieving a high
income economy based on knowledge and innovation in the nation’s quest to attain the status of
a developed country by the year 2020.
Take advantage of this training fund to upgrade yourself.
For more information, please visit www.HRDF.com.my
@ SPHEREHEALTH
Site TourPrince
toCourt Medical Centre
14 August 2014, Thursday | 09:00hrs – 12:00hrs
Limited
to first
30 attendees
only*
Aside from recognition for its outstanding achievements and breakthroughs in the field of medicine, Prince Court Medical Centre is an
environmentally-friendly facility designed for patient safety, comfort and care.
The hospital features separate critical care units for general intensive care, coronary care, neurological care, burns and neonatal intensive care,
with single occupancy private rooms for privacy and protection against possible cross-infections. It is the only hospital in Malaysia that has
achieved Stage 6 in the HIMMS EMR Adoption Model, an advanced global healthcare IT benchmark that signifies its clear goals for improving
patient safety, minimizing errors, and prioritizing IT implementations towards a paperless environment.
Appreciating that prevention is better than cure, Prince Court supports the community in healthy living and preventive care with its Lifestyle
Modification Centre that covers all aspects of wellness – lifestyle, exercise, attitudes and nutritional awareness – in a multidisciplinary holistic
approach.
With its tagline “Prince Court cares”, Prince Court Medical Centre strives to provide the best for its guests.
* Transportation provided from Sunway Pyramid Convention Centre to Prince Court Medical Centre and return.
Join us in this tour to experience and witness Prince Court Medical Centre’s world-class hospitality and
healthcare delivery! To register, contact Lily Low at +65 6848 5372 or email [email protected]
8 reasons
to attend
1.
2.
5.
6.
Meet the most
influential leaders in
healthcare helming the
development of patient
care delivery
Explore new partnership
opportunities and
increase your hospital’s
point of presence in
Malaysia
Benchmark your
operations against
Malaysia’s leading
hospital operators and
learn best practices
Engage in meaningful
discussions with your
peers on how to meet
patients’ growing
demands
3.
4.
7.
8.
Achieve continuous
improvements in your
operations and projects
through technology
showcases and success
stories
Interact with leading
hospital operators
and access the latest
opportunities in projects
and expansions
Analyse new
management strategies
to maximize efficiency
and optimize cost
Update yourself with the
latest developments in
healthcare management,
technology, innovations
and processes
Register today | mypatientcare.sphereconferences.com
5
SponsorsPartners
&
Malaysian Healthcare Institutions are looking for solution
providers like you!
While dealing with the rising patient demands for better and quality healthcare services, healthcare providers
have been re-defining process flows, adopting models and technologies to transform themselves to be patientcentered.
Do you have the solutions that can help these healthcare operators? If so, take
this opportunity to raise your corporate profile and demonstrate your expertise
while generating leads from your key verticals.
As a sponsor, we can help you to:
- Meet the right people
- Secure one-to-one meetings with key prospects
- Impress your potential clients with new innovations
- Raise your company profile by reaching out to more than 200,000 targeted executives
- Host social activities with 200 senior executives
Be a part of Malaysia’s only patient care conference – reaching out has never been so easy.
Contact Jason Lim at +65 6848 6051 or email him at [email protected] to find out
how we can help you to arrange for face-to-face meeting with these healthcare operators
Premium
Exhibitor
Philips
People focused, healthcare simplified.
At Philips, we try to simplify healthcare through combining our unique clinical expertise with human insights to
develop innovations that ultimately help to improve the quality of people’s lives.
With a growing presence in cardiology, oncology, and women’s health, we focus on the fundamental health
problems with which people are confronted, such as congestive heart failure, lung and breast cancers and
coronary artery disease.
Our focus is to deliver value throughout the complete continuum of care: from disease prevention to screening
and diagnosis through to treatment, monitoring and health management. Philips is dedicated to making
an impact wherever care happens, within the hospital - critical care, emergency care and surgery – and, as
importantly, in the home.
Meet
our partners
Supporting Association
6
Join the conversation
Media Partners
@ SPHEREHEALTH
Sphere’s
Healthcare Series
Attention to all Human Resource Managers from
Hospitals across Asia!
Are you looking for events to send your staff for training and development purposes? Evaluating
conference pricing and the value it will bring? Take advantage of our group bookings of up to 20%
discount and save training dollars today!
For more information on our above events, please do not hesitate to call Nino Roque Safred at +65
6848 5376 or email him at [email protected].
Asia
23 - 25 June 2014
Suntec Convention &
Exhibition Centre, Singapore
www.foodservices.sphereconferences.com
In the age of patient-centred healthcare, patients are looking for
‘hospitality experience’ and ‘healthcare cuisine’. In response to
the new trend of food services in the healthcare sector, hospital
operators not only need to optimize the quality and nutritional
values of food, but also to reinvent the entire food services workflow
under tight budget constraints.
Back by popular demand, Sphere Conferences is proud to put
together Asia’s ONLY healthcare food service event - Food Services
in Healthcare Asia Conference. This 2nd annual event aims to bring
together public and private hospital operators, associations and all
food service stakeholders for a regional exchange of expertise and
know-how for better food services in Asia.
For sponsorship opportunities, please email
[email protected] or call her at +65 6848 6058
10 – 12 November 2014
Suntec Singapore
Convention and Exhibition
Centre, Singapore
Who should attend?
1
3
Head of F&B
Heads of
Nutrition/
Dietetics
5
Following the success of the inaugural Patient Care Asia 2013, the
next edition will be back with a bigger and better event in 2014.
Continuing with the aim to propel the quality of patient care in
Asia, the 2014 edition will maintain strategic discussions on backend operations to improve patient care, and in addition, delve
more into the main touch points between the hospital and its
patients – front line operations and nursing.
Executive Chef
4
Directors of
Operations
Heads of Patient
Services/
Experience
What delegates said about
Patient Care Asia 2013
www.patientcareasia.com
About event
2
“Many different
perspectives from
speakers from different
countries. Overall, an
excellent mix!”
Jane Chong, Asst Manager
– Operations,
Tan Tock Seng Hospital,
Singapore
“The conference successfully
facilitated the exchange of
ideas and down-to-earth
solution strategies. The close
and friendly environment had
created the potential for such
intimate interactions.”
Dr. Eric Ng, Chief of Service of the
Dept. of Medicine & Geriatrics,
and Director, United Ambulatory
Care Centre, Hong Kong
What’s new for 2014?
• Country-focused session for best case practices from the region.
• Cross-industry insights – what the healthcare industry can learn
from other customer-centric industries
• CEO roundtable discussion
For sponsorship opportunities, please email
[email protected] or call him at +65 6848 5376
Quick facts on 2013!
•Over 300 healthcare professionals attended
• 13 countries represented
• 27 hospital operators attended
• 85% of the attendees are coming back again in 2014
Register today | www.mypatientcare.sphereconferences.com
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