VOICE OPERATOR PANEL Voice Operator Panel makes it easy for businesses to deploy a softwarebased receptionist portal, saving the cost of additional hardware and providing a high level of functionality and usability. It provides switchboard and attendant console functions such that a receptionist can monitor an entire business or group of employees, seeing who is available, on a call, or away. OPERATING SYSTEM Operators can use the Voice Operator Panel as a standalone soft phone or tethered to a hard phone to handle calls. The operator can pick-up incoming calls, put them on hold, and initiate either unattended or attended transfers. Operators initiate transfers through the graphical user interface using drag-and-drop interactions or keyboard shortcuts. USER PRESENCE & MESSAGING Voice Operator Panel supports multiple user directories, which can be loaded from the Metaswitch business group, an XML file, LDAP file, or Outlook contacts. The directory supports multiple fields and numbers, as well as a user image. Other features include: • Windows 2000, XP, Vista, 7 (with .NET 2.0 or later framework installed) CODEC • G.722, G.711, G.729 • XMPP PHONE PRESENCE • SIP SUBSCRIBE/NOTIFY (RFC 3265, 4662) Dialog (RFC 4235) or Presence (RFC 3856) PIDF/XML (RFC 3863) RPIDF (RFC4480) PHONE MESSAGING • SIP MESSAGE (RFC 3428) VOICEMAIL • Detailed call log with filtering and search • SIP SUBSCRIBE/NOTIFY (RFC 3265) Message-summary (RFC 3842) • Call processing priority (red/orange/green) CALL TRANSFER • Timers for call duration and hold time • SIP REFER (RFC 3515) • Caller ID with Name • Anonymous call rejection • Call forwarding (for all calls or for calls over a certain threshold) • CRM integration USB DEVICES SUPPORT • • • • • • • • • Jabra GN9330 OC Plantronics Savi Go OC Plantronics C220-M Plantronics C435-M Plantronics C620-M HP Internet Handset VoIPvoice Cyberphone W Polycom CX200 IPEVO Free.1 OUTLOOK SUPPORT • Outlook 2000, 2002, 2003, 2007, 2010 LANGUAGES • English, French, Spanish, German, Italian, Dutch, Turkish, Danish, Russian ACCREDITATION • Metaswitch Certified, powered by JoHeR WWW.METASWITCH.COM © 2014 METASWITCH NETWORKS. ALL RIGHTS RESERVED.
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