Next-Generation Unified Communication
Solution Supports Reliable Delivery of Diverse Communication Services
NetScout Releases nGenius UC Performance Management Solution, the First Integrated Media Quality,
Signaling, and Related Network Services Monitoring Software
WESTFORD, Mass. Nov. 12, 2014 –NetScout Systems, Inc. (NASDAQ: NTCT), today announced the
release of its next-generation nGenius UC Performance Management Solution, consisting of the
nGeniusONE™ platform with a specialized unified communications (UC) service monitor and a fully
integrated, add-on UC Server module. This marks the latest advancement in NetScout’s strategic focus on
enterprise-class UC service assurance. Developed on the basis of NetScout’s widely deployed nGenius
Voice | Video Manager and incorporating years of experience deployed at the world’s largest healthcare,
banking, insurance and government organizations, the solution is tightly integrated with the nGeniusONE
platform, resulting in a powerful and fast triage platform for UC performance problems.
As enterprises begin to deploy increasingly sophisticated unified communications and collaboration tools,
IT often finds that its delivery of mission critical voice and video services is unreliable or of low quality.
Operations teams must maintain performance of complex, multi-vendor environments that may contain
intelligent border protection, SIP trunking, desk phones, soft clients and BYOD endpoints. All of these
elements have to work together seamlessly in order to deliver a quality user experience.
Only the nGenius UC Performance Management Solution takes a true systems approach to the rapid
triaging of the most complicated issues by monitoring all dependencies on the network infrastructure,
business data applications, enabling protocols, video and call signaling as well as call quality in a single
fully integrated, vendor agnostic solution.
Powerful and Easy-to-Use nGenius UC Performance Management Solution
The nGeniusONE platform with the UC server module is a powerful, yet easy-to-use UC performance
management solution. This novel solution provides a common interface for all aspects of reliable delivery
of diverse UC services, providing both a uniquely accurate view of user experience and a system-wide
view of dependencies that may affect it. Leveraging NetScout’s patented Adaptive Session Intelligence™
(ASI) technology and the nGeniusONE analytics and user interface, it presents comprehensive and
contextual views and workflows of service, network, signaling and application performance across
complex multi-tier, multi-domain service delivery environments.
Adaptive Session Intelligence™ technology is at the heart of the nGenius solution. ASI delivers visibility
across multiple technologies and multiple equipment vendors without the need to install agents or
coalesce data from disparate sources. ASI looks directly at the traffic flows and produces high-value data
that describes quality, configuration and dependency issues in real time, feeding the advanced monitoring
and troubleshooting workflows in the nGeniusONE platform, resulting in rapid and efficient triage of
complex problems.
“Today’s IT professionals are dealing with a rapidly evolving and highly complex unified
communications environment integrated into existing data networks,” explained Jim McNiel, vice
president, worldwide marketing for NetScout. “The nGenius UC Performance Management Solution with
the UC server module is revolutionizing the way IT manages UC environments, delivering the depth of
information needed to ensure quality and reliability, faster and more accurately than anyone else in the
industry. We are working with numerous customers who only learned after unsuccessful initial
deployment attempts, that UC vendor-provided management solutions are often insufficient in scope and
scale and are outmatched by the real-life complexities of an actual UC deployment.”
NetScout nGenius UC Performance Management Solution advantages:
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Built on industry-proven, patented technology
Allows monitoring at multiple locations
Multi-hop and multi-site analysis to isolate quality affecting problems
Only true system-wide UC performance visibility for faster triaging
Quickly identifies configuration issues such as Quality of Service (QoS) mismatches
Vendor agnostic across the full spectrum of UC technologies
Holistic visibility into how UC services are coexisting with other network traffic
Passive deployment not dependent on technology at endpoints or in the switching environment
About NetScout Systems, Inc.
NetScout Systems, Inc. (NASDAQ:NTCT) is the market leader in application and network performance
management solutions that enable enterprise and service provider organizations to assure the quality of
the user experience for business and mobile services. NetScout’s technology helps these organizations
proactively manage service delivery and identify emerging performance problems, helping to quickly
resolve issues that cause business disruptions or negatively impact users of information technology.
NetScout is a registered trademark, and nGeniusONE and Adaptive Session Intelligence are trademarks
of NetScout Systems, Inc. All other trademarks are the property of their respective owners.
Contact Info
Courtly Stevens
NetScout Systems, Inc.
+1.408.571.5344
[email protected]
Kursten Mitchell
W2O Group
+1.512.298.1146
[email protected]