94 Columbus Rd.
Athens, OH 45701
Phone: (740) 592-2000
Web: www.matrixj.com
Computer Maintenance Agreement
Upon signature of the following maintenance contract, CLIENT NAME (heretofore
referred to as “client”) will be agreeing to pay $100.00 per month to Matrix J
Technologies (heretofore referred to as “MJT”) with a term of one year, from the date
of *******. Contract payments are due on the 10th of every month. In return for
the stated payment, MJT will be providing two hours of service per month for a
total of 24 hours of service per year. Contracts are invoiced for the upcoming period
and any additional charges incurred during the previous period will be included on
the current invoice.
Contract computer maintenance services do include, but may not be limited to:
hardware and software problem diagnosis, repair, upgrades and/or installation;
networking support including cable installation; server support and management;
remote support, when applicable and available; printer and other peripheral support.
Contract computer maintenance services do not include: parts and outsourced
services necessary to complete a project that is not within the scope of MJT; largescale projects (which would be negotiated at the time of projects called into question).
Also not included would be services oﬀered by any and all current and/or future
divisions of MJT currently being website design, including website maintenance on
an extensive level, and graphic design, including logo design and other desktop
publishing design services. ese services are oﬀered as separate packages from MJT
and would be billed accordingly.
Terms regarding emergency service are as follows:
If an emergency should arise that cannot be delayed until the next scheduled visit,
MJT will respond within 24 hours. It is the client's responsibility to indicate when
an emergency visit is necessary. An emergency service call will immediately accrue the
equivalent of one hour of time in addition to actual labor time. When requesting an
emergency visit, the client has the option to deduct the time used from the next
scheduled visit only or be billed for the time used at their contracted rate. Should the
emergency visit require more time than is allotted for the next appointment, then all
additional time will automatically be billed at the contracted rate. If rollover time is
available, as described in the following paragraph, emergency service will first be
deducted from any available rollover time and then proceed into the process as
described above.
Terms regarding rollover time are as follows:
Rollover time will be accrued through hours not worked in a single period, in this
case one week/month. e rollover time will have a cap of one hour(s) and zero
minute(s), being no more than 50% of the contracted time for a single period. Upon
completion, or termination, of the contract all rollover time will be reset to zero
whether or not the client chooses to renew the contract for another term.
Terms regarding past due accounts:
Contract invoices are sent out by the 10th of each month with terms for Net Due on
the 10th of the following month, thus giving a minimum of 30 days for payment. In
light of such, MJT does not provide any additional grace period. Payments not
received by the due date are considered past due and will immediately accrue a late
fee in the amount of $25.00 plus $25.00 per week following the due date until the
account is brought current. If a payment continues to remain in a past due state for a
second period, MJT then considers the contract suspended and all work will cease
until one of two options occurs: (1) Client confirms their withdrawal from the
contract thus still leaving an amount due of the two past due payments that must be
paid; (2) Client makes a payment for the full amount past due and thus brings the
account current at which time the contract will be reinstated and all other work will
continue as planned.
MJT guarantees completion of projects in a timely and eﬃcient manner. In order to
accomplish this, a single additional MJT employee may accompany the designated
tech with no additional charges incurred. Additional employees and/or
subcontractors, if needed, will incur a cost to the client at half the contracted rate per
person. Approval will, of course, be sought by MJT from the client before bringing
in this additional help. MJT reserves the right to decide when such aid is necessary.
Charges at the contracted rate, billed in 15-minute increments, will be applied upon
accrual of time spent above and beyond the depletion of contracted and rollover
hours.
Matrix J Technologies reserves the right not to be held liable for any damage to
computer equipment and/or other technological property of client.
is contract is legal and binding upon signature of authorized personnel from each
entity involved. Only the signors of this contract may request the other entity for a
termination previous to the completion of the contract’s term with a notice of 60
days. If termination would occur within a single period, MJT will fulfill work
according to what has been paid for by the client. If client wishes to terminate
immediately, client will be obligated to pay for the 60-day termination period in full
on the following invoice. Any rollover time accrued up to the point of early
termination of the contract will null and void.
Signature of Authorized Personnel from client:
_________________________________________
Date: ____________
Signature of Authorized Personnel from Matrix J Technologies:
_________________________________________
Date: ____________