ABLE Pool & Spa 6320 North Mesa Street * El Paso, Texas 79912 * 778-6777 Pool Cleaning Outline and Agreement - Year 2010 (End or Mid-Month Billing Periods) Congratulations on your selection of ABLE Pool & Spa to service your pool needs. We provide our customers with a complete line of services that include weekly pool cleaning and periodic equipment checks and water testing. Additionally, we offer equipment repairs and maintenance (upon request, at an additional cost) and a full retail store for all your pool and spa supply needs. In the process of cleaning your pool and testing the chemical balance of your water, you may supply your own BioGuard chemicals. Chemicals must be left in an accessible and safe location for our technicians. We will not be responsible for the safety or well being of your chemicals. Remember, your pool chemicals are harmful to children and pets if not stored in a safe place, away from their reach. Most of our chlorine customers are serviced directly from our service truck at the time the service is provided. Non-Chlorine chemical customers either place a monthly bulk order of chemicals with us or allow us to deliver a bulk order directly to them and they are billed separately. If you choose to supply your own BioGuard chemicals (chlorine) and run out of supplies, required to sanitize your pool at the time of our visit, we will use only what is required from our on board stock and bill you accordingly. Chemical supply billing will be due upon receipt of your invoice and will not affect your normal pool cleaning invoice that is due within 10 days of the billing cycle. The Following Current Pricing Applies, as of January 1, 2010: Pool Cleaning Deposit: Weekly Pool Cleaning (20,000 Gallons or Less): Off Season - Biweekly Pool Cleaning (20,000 Gallons or Less): Weekly Pool Cleaning (Over 20,000 to 30,000 Gallons): Off Season - Biweekly Pool Cleaning (Over 20,000 to 30,000 Gallons): (Over 30,000 Gallons): Chlorine Shock (Di-Chlor): Muriatic Acid: Chlorine Silk Sticks (Chlorine Tabs): Algaecide: DE Filter Powder: $100.00 $25.00 Per Visit $30.00 Per Visit $30.00 Per Visit $35.00 Per Visit $To be Determined $1.75 Per 1 ½ Pound $2.25 Per 1 ½ Gallon $1.85 Each $ .75 Per Ounce $ .50 Per Pound One Time Pool Cleaning Service: Equipment Repair by Service Department: DE Filter Service $55.00/Hour + Chems $55.00 Per Hour $110.00 Special Note: ABLE Pool & Spa only services in-ground plaster pools. Upon receipt of your signed contract and deposit a pool service representative will visit your home to determine the current condition of your pool and evaluate your pool size to determine the actual weekly service charge. In 1 Of 6 this case, environmental impacts on your pool may affect the overall service charge required to maintain your pool. Additionally, in some cases an initial pool cleaning service charge may be required if your pool is not in a satisfactory condition upon the onset of the contract. This is a one time fee and billed hourly at the rate of $55.00 plus chemicals. Additionally, all grades of chemicals are not the same. ABLE Pool & Spa uses only the highest grade of chemicals by BioGuard Corporation, in our customers’ pools. Our customers may purchase them directly from us or any other authorized BioGuard dealer to meet the condition of this agreement. Your Cleaning Service Includes: • • • • • • • • • Skim Debris from Top of Water Vacuum Pool Brush Pool Walls Clean Skimmer Baskets Clean Pump Basket Balance Chemicals (with only BioGuard products) Visually Inspect Equipment for Problems, When Possible Leave Customer a Door Hanger, When Appropriate Note: your pool cleaning does not include re-filling pool water. It is the responsibility of the home owner to assure the pool level is above the skimmer inlet (normally ½” of tile level). Pool Cleaning Periods: Your Pool Cleaning Agreement includes year round weekly service, however some customers may prefer bi-weekly (every other week) cleaning during the off season. Customers may phone in a request for bi-weekly service from October 1st through March 1st only and will automatically revert back to weekly service on March 1st without additional notification. Should we miss cleaning your pool on the scheduled day, (due to bad weather, holidays or employee illness, etc . . .) our office staff will attempt to reach you to reschedule the service. 2 Of 6 Billing: Depending on your billing cycle, we will bill you for your cleaning services and chemicals used on either the 15th or the last day of each month. Payments are due within 10 days from the billing date on your invoice. A monthly interest service fee charge applies if payments are not received within the required period. Additionally, all service may be temporarily stopped if payments are over 20 days delinquent. Special Note: Accounts that become over 30 days delinquent will be temporarily suspended pending full payment on the account. Accounts that become 45 days delinquent will be placed into collections. Your contract will be considered broken and all deposits forfeited. This account will also be reported to the Credit Bureau of El Paso. Our contract requires us to provide maintenance to your pool on a weekly basis (bi-weekly if requested from October 1 through March 1). If for any reason we are not provided access to your yard or if you receive a yellow card, for lack of payment a $10.00 service fee will apply to that weeks service. Upon receipt of your past due payment, a one time cleaning may be required to bring your pool back to a suitable condition. Your contracted billing cycle is the __________ 15th of each month __________ the last day of each month. Here’s What We Need From You: • • Please pay your invoice by the due date. If you are not able to pay your invoice by the due date stamped at the bottom of the invoice (10 days after date of invoice) please give us a call and establish a new due date for payment. Note: In an effort to provide our customers with excellent services your prompt payment is appreciated. Additionally, in most cases we will work with our customers, under extreme conditions, to resolve payment issues. However, failure to respond to your invoice and payment agreement will force us to discontinue your service (if the account becomes over 20 days past due) and begin a collection process, at your expense. Additionally, a 3% monthly interest charge is applied to all outstanding balances over 30 days and continues until payment is received. This is not the process we prefer so please pay your invoices promptly. Payment Methods: • • • • • Cash Payment Method Payment by Check (Please note that we charge a $30.00 service fee on all NSF checks) Visa or MasterCard American Express Discover Card Customer Maintenance Requirements: All pools must be filtered a minimum of eight (8) hours per day. This standard is set forth by the National Spa and Pool Institute (NSPI). The appropriate daily circulation will allow the chemicals and filter system to do their job. This will cut down on algae formations and cloudy water. 3 Of 6 A contaminate overload in the bottom of the pool cannot be totally eliminated in a single visit due to the swirling of water as a vacuum head passes through it. This is what temporarily clouds pool water after a cleaning. The solution is to run the pool equipment on a daily basis. Most pool pumps, in good operating condition, will pass 90 gallons of water per minute or 5,400 gallons per hour through the filter system. Most pools have between 15,000 to 20,000 gallons of water in them. To filter your pool water adequately it will take six (6) to eight (8) hours to filter your pool water. The Customer agrees to keep their pool equipment in good operating condition. Additionally, it is our requirement that all our customers have and use an operational Time Clock for their equipment. This enables your equipment to operate in accordance with the NSPI standards (see above paragraph) each day. Our Service Department can install a timer for you if you do not already have one. Environment: Environmental impacts, such as trees, shrubs, bushes, lawn chemicals etc . . . may cause an adverse impact on your pool. To avoid these types of negative impacts on your pool please keep your pool area clear of these types of potential problems. Additionally, if you choose to cover your pool with a solar cover, during your scheduled pool cleaning service, we will remove the cover to perform our service but will not re-install the cover. Please note, we do not remove or replace winter covers on pool maintenance days. This is due to time limits allotted at your pool and to avoid debris from getting back into your pool, from your cover. Algae Growth in your pool: It is important to note that an alga becomes more aggressive during the warmer months and that algae may grow in spite of all best efforts put forth. If this occurs we will send a representative, other than your regular pool cleaner, to visit your pool and evaluate the situation. They will take a water sample and analyze it through our computerized water analysis system. Additionally, we will evaluate your overall filtration system (equipment) and set a plan to deal with the algae problem. We will call you to advise you of any problem(s) to your pool (as they arise) and we will continue to visit your pool on a regular basis (every three days) until your pool is once again in acceptable condition. Our visits may only be in the form of overseeing the situation and does not provide for any additional cleaning. These visits are part of our on-going service with you and will not be billed. However, treating the algae will usually require the use of additional chemicals which we will bill to your account. In extreme cases some discount may be given on a case by case basis but discounts are at the discretion of our management team Keep Water Lever Up: We will not fill your pool water. Topping water levels require your assistance. Let Us In Your Yard: Please do not lock us out. If you like to keep your gates locked, please let us know. We will provide you with a lock and set of keys ($10.00 deposit required) upon notification. Our locks are keyed accordingly which allows us access to all of our customers pools, such as yourself, who request to keep 4 Of 6 their gates locked. To avoid a lock-out service fee, should our pool technician arrive and cannot get into your yard to service your pool please give us the access to your yard. Currently our lock-out charge is $10.00 (for each occurrence) and applies if we cannot get into your yard to service your pool, for any reason. Please Don't Forget: During our scheduled visit to your home all pets must be secured to allow our service technician to clean your pool appropriately. In addition, please note that your pool cleaner will need to move heavy bulky equipment in and out of your gate in the performance of your pool cleaning service therefore, we can not be responsible for your pets getting out of the yard during our visit. So we are requesting your assistance in this matter. Let Us Know: If you have a problem or questions about our service please call our friendly office staff (Monday through Friday 9:00 am - 5:00 pm) at 778-6777 and ask for our customer service representative, as the situation arises. We can be much more effective addressing a current situation within 24 to 48 hours, than a problem that happened weeks ago. Your satisfaction is our goal. Special Pool Cleaning: Are you having a party or special event? Call us several days in advance to schedule a special event cleaning at your regular pool cleaning rate. Deposit Policy: Early termination or cancellation of this agreement within the first year will void refund of your deposit. Additionally, accounts that become 45 days delinquent, in any billing cycle, will cause the loss of your deposit. Upon completion of this agreement (1 Year) you may cancel your service at any time. Your deposit will be applied to any outstanding billing and the balance will be refunded to you. ABLE Pool & Spa is a member of the Credit Bureau of El Paso and we reserve the right to verify and report information pertaining to current and potential customers. We would like to take this opportunity to thank you for becoming a regular pool customer of ABLE Pool & Spa and look forward to a long and lasting relationship with you and your family. Meeting your pool and spa needs, ABLE Pool & Spa is at your service! Please complete the following information and return it with this packet and your deposit to ABLE Pool & Spa. You will be contacted and informed as to your pool service scheduled days you can expect us at your home. 5 Of 6 Customer Reply and Information I have read the information in this Pool Cleaning Outline and Agreement and agree to the conditions set forth in this agreement. I additionally understand that there may be addendums to this contract that may effect change to the procedures or pricing outlined. I agree to the changes made providing notification is provided. Please provide me with weekly services for my pool for a minimum of one (1) year to begin at the date set forth on the signature line of this agreement. I further agree to make all payments, for the services you provide, in a timely manner, as set forth in this agreement and to bear all costs of collections and enforcement of this agreement/contract, to include the 3% monthly late fee assessment fee on all open invoices, should my payments become over 30 days delinquent. I also understand that the $100.00 security deposit is only to secure the one year commitment and will not be credited to my account should my account become delinquent. If I choose to discontinue my service prior to the completion of the year I will lose the deposit. If I become 45 days delinquent in a payment I will lose my deposit. If I elect to discontinue the service after the one (1) complete year of continuous service I will receive my deposit back less any outstanding balances on my account at the time of discontinuance. I understand ABLE Pool and Spa is a member of the Credit Bureau of El Paso and failure to comply with the payment policy, outlined in this agreement, can be reported accordingly. To help us serve you better please complete the following information: _______________________________________ Credit Card Number (Authorization To Use) _______ Exp Date ______ Code _______________________________________ Customer Signature __________________ Date _______________________________________ Customer Name (Please Print) __________________________________ Social Security Number __________________________________ State & Drivers License Number __________________________________ Customer Address __________________________________ Place of Work (Company Name) ________________________________ _______________ ___________________ City State Zip Code __________________________________ ___________________________________ Home Phone Number Alternate or Business Phone Number Please Note, It is very important that you read and understand your entire Pool Cleaning Outline and Agreement before you sign. 6 Of 6