Health Literacy: The Link Between Better Communication and Better Health Outcomes Presented by Elissa Director, MA November 18, 2014 5:00 pm to 8:45 pm Register at www.onlineregistrationcenter.com/healthliteracy Kessler Conference Center Kessler Institute for Rehabilitation 1199 Pleasant Valley Way West Orange, NJ 07052 There is no cost to attend this event. Program Summary: This 3.5 contact hour interactive session will provide health professionals with tools and practical strategies for delivering health information in a clear and understandable way. Far too often patients are placed at risk for unsafe care because of medical jargon and unclear language. Health literacy is an interactive process requiring that all patients and consumers receive clear communication from all healthcare providers and systems. Target Audience: All healthcare workers. Contact hours are available for RN, LPN, PT, PTA, OT, COTA, SLP, and SW. Course Objectives: At the conclusion of the program, participants will be able to: Define the practical meaning of health literacy and how it impacts patients, providers, consumers and others across the healthcare spectrum Identify 5 best practices that they can use to communicate health information more clearly Identify 3 practical strategies for clearly communicating numerical health information and concepts Determine ways their organizations can facilitate clearer communication around healthcare issues Agenda: 4:30 pm-5:00 pm Registration 5:00 pm-5:45 pm Health Literacy: Components, Culture, and Communication 5:45 pm-6:15 pm The Number Game: Understanding and utilizing the language of Health Numeracy 6:15 pm-6:30 pm Break 6:30 pm-8:00 pm Looking into the mirror: Teach Back and analyzing your own materials 8:00 pm-8:45 pm Speaking the same language: How to ensure consistent communication from all team members 8:45 pm Adjournment Course Instructor: Elissa Director is a Health Literacy consultant and founding member of the New Jersey Health Literacy Coalition. She has over 25 years of experience in leading non-profit organizations, managing volunteers, and developing and delivering specialized literacy training. Elissa received her Bachelor of Arts Degree in English from Emory University in Atlanta, Georgia and her Master of Arts in Teaching Degree from Northwestern University in Evanston, Illinois. Educational Information: Elissa Director has no relevant financial or nonfinancial interests or relationships to disclose. This course is made available through a NJ Department of Labor grant to healthcare professionals for no out-ofpocket expense to the attendee. Certificates will be distributed after the course provided all information is completed during registration. Partial credit will NOT be awarded to SLPs in order to meet all of the objectives of this course. RN- This continuing nursing education activity was approved by New Jersey State Nurses Association, an DFFUHGLWHGDSSURYHUE\WKH$PHULFDQ1XUVHV&UHGHQWLDOLQJ&HQWHU¶V&RPPission On Accreditation. Approval Number #7501 June 2014 ± June 2016. PT- An application of 3.5 contact hours has been submitted to the NJ State Board of Physical Therapy and is pending. SW- Kessler Institute for Rehabilitation, provider #1215, is an approved provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Kessler Institute for Rehabilitation maintains responsibility for the program. Social Workers participating in this course will receive 3.5 social work continuing education clock hours. OT- Kessler Institute for Rehabilitation is an approved provider for the American Occupational Therapy Association to offer continuing education in occupational therapy. This introductory level program awards RFFXSDWLRQDOWKHUDSLVWV&(8¶VRU FRQWDFWKRXUV7KHDVVLJQPHQWRI$27$&(8¶VGRHVQRWLPSO\ endorsement of specific course content, products, or clinical procedures by AOTA. SLP- This cRXUVHLVRIIHUHGIRU$6+$&(8¶VRU5 contact hours (Introductory Level, Professional Area). Questions? If you are a Kessler employee contact Terry Carolan at [email protected] or 973324-3679. If you are a non-Kessler employee, contact Felicia Conte at [email protected] or 732-932-9271 x 662. Grievances: If you have any questions or comments regarding this program, please call 973-324-3679. We will respond to you within 72 hours. ADA Compliance Statement: In compliance with the Americans with Disability Ace of 1990, we will make all reasonable efforts to accommodate persons with disabilities. Please call 973-324-3679 with your requests.