1. business and industrial
2. business operations
3. business plans

PRESENTING THE
Online Retail Logistics
Conference
18 & 19 November 2014 | Parkroyal Darling Harbour
Industry leading speakers
include:
David Shafer, Executive Director,
Kogan Technologies
Paul Greenberg, Chairman,
National Online Retailers Association
Michael Vaughan, National Transport
Manager, Super Retail Group
Carl Hartmann, CEO, Temando
Stuart Harker, Global Retail &
Consumer Advisory Partner,
PricewaterhouseCoopers Australia
Tony Nash, CEO, Booktopia
Leigh Williams, Founder, eStore Logistics
Mehdi Fassaie, CEO & Co-Founder,
ParcelPoint
Key discussions include:
– Global consumerism
–W
hat is an omni channel brand
experience?
–A
nalysing warehouse locations for
optimum distribution
– T he impact of global entities on
domestic retailers
–C
hallenge of planning for periods of
rapid growth and economic uncertainty
–U
sing wireless technology to
understand your customer
– The future of PurePlay
Supported by:
www.informa.com.au/onlineretail14
DAY 1
Online Retail Logistics Conference
Tuesday 18 November 2014
ABOUT THE CONFERENCE
The growth of online retail has been driven by many factors, from the recently strong Australian dollar to the global transition in shopping trends which has
resulted in a new type of consumer and a shift in the way retailers do business.
The increase in online shopping has a huge impact for the logistics and distribution industries. Customers shop online for price but also for convenience. Most
online stores offer next day, or just in time delivery, a range of delivery solutions, as well as allowing return of unsuitable items. This is an attempt to emulate some
of the benefits of the traditional bricks and mortar store where customers can just walk in and buy something on the spot.
Logistics is key to the success of this industry. The Online Retail Logistics Conference will explore challenges that retailers face in working with their supply chains,
as well as new innovations and what they can do to stay ahead in a competitive environment. Key industry figures will share their knowledge and expertise to help
you unlock the potential of online sales.
8.30
Registration & refreshments
12.30 Lunch and networking
9.00
Speed networking session
13.30What leads to customer abandonment of shopping carts and how
to solve this
9.20
Opening remarks from the Chair
Kim Winters, Global CEO, Logistics Executive
Daniel Nelson, Head of Enterprise, Braintree, a division of PayPal
INNOVATION
INDUSTRY OUTLOOK
9.30Update: Overview of online consumerism 2014
—— A look at the networth of the industry globally and Australia’s
position
—— Globalisation of shopping habits and the reasons behind this
—— Domestic online sales vs international online sales
—— Data collection and its role in online retail logistics
Stuart Harker, Global Retail & Consumer Advisory Partner,
PricewaterhouseCoopers
10.05 Omni channel brand experience
—— What is an omni channel brand experience?
—— How online retailers can keep up with the trend and what it means
for online retail
Paul Greenberg, Chairman, National Online Retailers Association
10.40 Morning tea and networking break
With buzzwords like ‘Omni-channel’ and ‘EDM Strategy’ circulating like
a broken record in retail discussions, Klyp will showcase the next
ground breaking opportunity in retail for 2015 – iBeacons. These
location-based devices take proximity marketing to a new level and
create a tailored interaction with customers.
Paul Downs, Managing Director, Hitworks
Chris Macaulay, Business Development Director, Klyp
14.40 Afternoon tea
15.00 Challenge of planning for periods of rapid growth and economic
uncertainty
Charles Crouch, Lecturer in e-Business, Boston University, Chisholm
Institute, University of Tasmania
OPERATIONS
15.35A Glance into the Future for Parcel Logistics
WAREHOUSING
11.10
14.05Location based marketing - connecting the online and offline
experience
—— Are businesses and consumers facing more predictability in Parcel
Logistics?
Keynote
—— Business and Technology Drivers
Analysing warehouse locations for optimum distribution; a
case-study from Booktopia
—— The Optimisation Paradigm for Logistics Centres
Tony Nash, CEO, Booktopia
11.45Optimised warehouse layout for online and bricks and mortar
combined
—— What are the basic characteristics required to design a warehouse
—— Difference between Brick & Click characteristics
—— Which order fulfillment strategies could fit a Brick & Click company
—— Some case studies
—— Business, Economic and Operational Challenges
Roald de Groot, Area Manager, Vanderlande Industries Australia
12.20 Working Group Session
—— Case Study from Major European Parcel Operator
Eva Savelsberg (Priv.-Doz Dr.-Ing), Executive Board Member & Vice
President Logistics Division, INFORM GmbH
Stig Reenberg Hansen (M. Sc. Eng), Business Development Director
Australia, INFORM GmbH
16.10
Working Group Session
16.20 Closing comments from the Chair
16.30 End of day one
www.informa.com.au/onlineretail14
DAY 2
Online Retail Logistics Conference
Wednesday 19 November 2014
8.30
Registration and refreshments
14.50 Afternoon break
9.00
Opening remarks from the Chair
E-commerce
Kim Winters, Global CEO, Logistics Executive
9.10
Keynote
15.10Web interface: superior user experience for front-end websites to
increase online sales and attract new business
The Future of PurePlay
—— Online and on mobile
—— Discuss the advantages of pure online retailers logistics model
Dominic Byrne, Co-Founder & Head of Digital,
The Gift Collective & Fifth Quadrant
—— Understand your value proposition and what makes your brand
exist
15.45E-commerce strategy
—— Find out why the physical proximity to the customer is not
important for online retailers
—— Take advantage of your real competitive advantage
David Shafer, Executive Director , Kogan Technologies
9.45Pick and delivery schedules for a large network of international
stores
—— Managing lead time (inventory $) vs customer expectations
—— Understanding domestic / international transport capabilities
—— Ensuring DC network run at optimum capacity to minimize labour
costs
—— Engaging your staff including optimising conversion rates through
use of all social media platforms
John David Olsen, Digital Media and eCommerce Strategist,
Olsen & Orringe
16.20 Working Group Session
16.30
Closing words from the Chair
16.35 End of conference
Michael Vaughan, National Transport Manager, Super Retail Group
10.20 Morning tea
10.45 KeynotE
The Impact of global entities on domestic online retailers
Representative from StarTrack
LOGISTICS & FULFILMENT SOLUTIONS
11.20Using technology to increase the effectiveness and efficiency of
your fulfilment model
Speaking, Sponsorship & Exhibition Opportunities
For speaking opportunities, please contact:
Nicola Blackmore on [email protected]
For sponsorship opportunities, please contact:
Paul Towle +61 (2) 9080 4422 or [email protected]
Carl Hartmann, Co-Founder & CEO, Temando
11.55How a PUDO network can improve overall shipping and customer
experience
—— Discussing failed deliveries, returns and the click & collect model
Mehdi Fassaie, CEO & Co-Founder, ParcelPoint
12.30 Working Group Session
12.40 Lunch & networking
13.40Achieving scalable and successful fulfilment solutions
Leigh Williams, CEO & Founder, eStore Logistics
THE FUTURE OF LOGISTICS OUTSOURCING
14.15The future of logistics outsourcing
—— Assessing logistical needs
—— Analysing infrastructure
Venue Details
—— Using technological innovations to stay ahead
Parkroyal Darling Harbour, 150 Day Street, Sydney, NSW 2000
John van Rensburg, Regional Managing Director, Bright Star
Phone: (02) 9261 1188, www.parkroyalhotels.com/DarlingHarbour
Online Retail Logistics Conference
18 & 19 November 2014 | Parkroyal Darling Harbour
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Conference Package
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TOTAL
Two day conference
$995
$99.50
$1,094.50
$220
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