Key benefits
BE PROACTIVE. Real-time monitoring of system health
and performance data allows problem anticipation and the
decreasing of potential damages caused by outages or errors.
FLEXIBLE. No administration privileges are required, supported
in all Microsoft® operating systems since Windows® 2000.
FLEXIBLE. No administration privileges are required, supported
in all Microsoft® operating systems since Windows® 2000.
RAPID INCIDENT RESOLUTION. Clients can start sessions
almost instantly through several methods. System Information
and chat help technicians to rapidly diagnose the situation and
undertake the most appropriate action.
GIVE CLIENTS A BETTER VISIBILITY OF THEIR ROI. Send
an automated, comprehensive PDF report at the end of each
support session and keep a video record of the remote control
activity. Produce complete audit reports
Remote Monitoring
BeAnywhere inSight Lite Edition
What is it?
BeAnywhere Business and Corporate editions of
Support Express include an edition of BeAnywhere
inSight, a Remote Monitoring add-on which helps
preventing problems and downtimes in your clients’
critical servers and workstations (monitor up to 10 PCs
in the included edition).
Monitor CPU and memory state, along with the running
processes and HDD utilization, besides keeping
hardware and software inventory always updated.
ENHANCE BRAND AWARENESS. Provide an exclusive
support link with your brand, add your logo and customize
the behavior of the support applet interface; aditionally you
can add your own terms of service.
OPTIMIZE AVAILABLE RESOURCES. Detailed reports and
real time information about the resource’s occupation allows
precise performance assessment and shows the opportunities
for optimization.
INTEGRATION. Accept support requests directly from your web
site or from any other software, through a powerful yet simple API.
ASSURANCE FOR CLIENTS. Sessions are protected by 256bit AES encryption. Any action taken on the remote computer
is logged and the user informed. Users can block actions or
suspend different session features at any time.
SECURE. Granular access rules by user or IP to both the solution
and its administration console, and to specific machines to
support. Choose the features to be used by each technician.
USE IT FROM ANYWHERE. Provide remote support from
virtually any Java-enabled operating system, using a Web
lite-console. Install a portable version of the Windows console
on any removable device.
BeAnywhere
Leading Capital, SGPS Holding
Europe: +351 210 441 550
North America: +1 604 249 0380
South America: +55 (11)3230-2309
[email protected]
BeAnywhere e “Get Live from the Cloud” são marcas registadas da BeAnywhere. Windows é uma marca registada da Microsoft Corporation nos Estados Unidos e demais países. Adobe e Flash são marcas registadas ou marcas da Adobe
Systems Incorporated nos Estados Unidos e/ou demais países.O acesso remoto a computadores Mac só é possível com SO Mac 10.7.5 ou superior. Apple e Mac são marcas comerciais da Apple Inc, registadas nos Estados Unidos e em outros países.
REDUCE ON-SITE CALLS. Close most of the incidents remotely:
exchange files with the remote machine; view and control the
screen remotely, restart & reconnect the remote computer and
automatically log back into the OS, even in Safe Mode.
ACCESS, SUPPORT,
MANAGE AND MONITOR
ANY COMPUTER.
Anywhere.
BeAnywhere Support Express
with inSight Lite Edition
Desktop Sharing, File Transfer, VoIP, Scripting,
System Shell, Unattended Support
and much more…
BeAnywhere Support Express
BeAnywhere Support Express is an advanced
Software-as-a-Service solution that allows
comprehensive remote access to Microsoft®
Windows® and Apple® Mac® computers in
order to provide IT Support, as well as system
management and monitoring.
System Monitoring - Create advanced system alerts (CPU and memory usage,
disk space, process or service activity, Windows events...) with several thresholds and
automatic actions associated.
Scripts Execution - Easily deploy scripts on multiple machines from a centralized
interface, with advanced options like scheduling, timeouts and context. Perform silent
deployments or require interaction with the local user.
Restart & Reconnect - The remote computer can be restarted directly from the
session, even in safe mode. You can log back into Windows without knowing the system
credentials or requiring a local user to log in locally.
Auditing and Inventory – Create detailed reports about your infrastructure and
maintenance operations by listing all the relevant activity (alerts triggered, scripts
executed, outdated software, sessions).
Features
for Helpdesk Managers
Granular Management - Organize computers in groups and technicians in
departments to easy route support requests and define escalation procedures.
Create an unlimited number of technicians with different profiles.
Instant Notifications - Receive immediate e-mail notifications when certain
conditions are met or when events occur.
Advanced Survey Creation & Reporting - Create complex surveys in seconds,
which can be sent to customers or technicians, Analyze graphical reports on the
results and export the data.
Session Recording - Record sessions in video in Adobe® Flash® format, for
quality control or training purposes.
Advanced Computer Management - Easily deploy or update multiple BASE
Agents at once across organizations of any size, applying default options,
expiration dates and security settings automatically.
Features for Technicians
One Click - That’s all it takes to begin a support session: a single click. InstaConnect
exclusive technology assures that the support session is established in milliseconds.
Deferred Support Tickets - Besides requests, users can also create support
tickets, with file attachments and custom surveys, for you to take on a later time.
High Performance and Firewall Friendly - Always the best performance in any scenario,
even with firewalls and exotic network configurations. BASE can also reach machines with
no direct connection to the Internet, by using a dedicated proxy on the same LAN.
Advanced Calling Card creation - Brand your Calling Card with your corporate
image. Create exportable batches of calling card codes with your prefix, with an
expiration date or/and a defined duration.
Multi Session Handling - Conduct unlimited concurrent remote sessions with a tabbed
console interface that easily lets you toggle between sessions.
A simple interface allows for a rapid deployment in any remote support or remote
administration scenario, with no more than an hour of training for the teams.
Advanced Remote Control - Compatible with multiple Terminal Services sessions and
Fast User Switching. Supports two-way clipboard and multi-monitor.The solution can
automatically scale the remote screen image to fit your window. Scale or zoom the remote
image and set different color modes. Blank the remote screen and lock the remote input.
Share your screen or use a laser pointer to train the remote user.
7
Interact and Collaborate - Multiple techs can be on a session, and every one can use
independently all the features of the product. Using the integrated VoIP module, perform
simultaneous calls with different clients during sessions, or conference calls with several
technicians or a mix of everything at the same time!
2. SUPPORT LINK Generate a support link in your tech
console and send it to to the client.
ways to start
a session…
1. PIN CODE Generate a new PIN code in your tech
console and direct your client to www.startcontrol.com.
System info - In-depth auditing and diagnostics data helps on management and
problem assessment. Check programs running, installed software, available resources,
Event Viewer logs...
3.UNATTENDED ACCESS access any computer
whenever you want, even when the customer is away.
File Transfer - Instantly transfer files and folders with your clients. You can pause and
resume transfers or change the order on the file queue.
4. WEBSITE INTEGRATION The applet download is
immediate, the session starts and a technician can assist
the customer.
Port Forwarding - Route local traffic to the remote network without any additional
configuration. Easily Link local programs to remote services.
System Shell - Use a standard command prompt or a powershell without opening a
remote desktop connection. Compatible with batch files and scripts.
Custom Warnings - Define what messages or specific webpages are shown to the
user if certain conditions are met (connection dropped, support applet is closed,
specific schedule...).
Patch Management - Find outdated software or missing system patches on each
computer and immediately fix those problems.
Service plans
BeAnywhere Support Express is available in three different plans, with differenciated
funcionalities. All the plans allow the creation of unlimited technician profiles. The
number of technicians able to use the solution simultaneously is restricted by the
license type.
Request Routing
5. CALLING CARDS Create a Calling Card through the
console and set it up on the client’s desktop.
6. SOFTWARE API Use our simple API to generate
support requests from any software.
7. EXCLUSIVE LINK Setup an easy to remember URL in
the format www.startcontrol.com/yourcompany.
Chat with clients