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How can an admin recover deleted files from
the user’s mailbox?
There are different methods to recover deleted items from the system. But if a user deletes a file from the office, he
cannot access it again from his account. There is only one condition in which we can recover it, the file should not have
been permanently removed from the mailbox. The “In-Place eDiscovery tool” allows the user to find the deleted items in
online exchange by exporting the deleted items to “Outlook Data File (PST)”. Office 365 Support Australia has
recommended the following steps by which an admin can search for the deleted files from The Recoverable Items Folder
of the users’ mailbox.
Steps to restore data from the Recoverable Items Folder
1. First of all, you need to Sign In to Office and move to the App Launcher Icon and select Admin
2. Expand the Admin from the navigation center and tap on the exchange. Click on the Compliance Management
and Select In-Place eDiscovery & Hold; click on New + after that.
3. Type the name of the user in the Name and Description section and click on Next
4. The page for the Mailboxes will open and you are required to click on the Specify Mailboxes to Search and then
click on Add +. Now find and select the name of the user, click Add and move to Next
5. Now you will see a page, in which you will be required to select the options and Search Criteria such as the
Message Type, Sender’s or Receiver’s Address, Dates etc. Click on Next after typing these details
6. Select Finish on the In-Place Hold Setting page, you will receive a list of the files based on the criteria that you
have provided.
7. Tap to Preview Search Results and identify if you have found the item you are trying to recover, Export it to the
PST files and later recover these items from there.
Follow this if you have not find your file
If you could not find the piece you are searching for, you can try to Refresh the Page and search it with Different Criteria
by Editing the Details in the Search Query Page. If any of the criteria did not provide you with the items you are looking
for and if you don’t actually remember the details of the file, you should feel comfortable to ask suggestions by contact
Office 365 Customer Support 1-800-817-695 or you can also connect them through email. They are always available to
provide the best solutions according to the customers’ requirements.
Original Source: https://goo.gl/u2h2Pw