© Desert Ridge Photography / Gary Steiner PROUD TO BE THE We all want to be our best. Which is what Phoenix under consideration, this distinction is by far the most Children’s Hospital formally set out to be in 2002, when competitive award a hospital can receive. Our selection we crafted our bold vision for the future. Over the past was based on the results of The Leapfrog Group’s annual two years, we were recognized for achieving that goal as hospital survey, which focuses on three critical areas Phoenix Children’s was again ranked by U.S. News & World of hospital care: how patients fare, resource use, and Report’s Best Children’s Hospitals. The list specifically management structures in place to prevent errors. recognized our excellence in these subspecialties: Phoenix Children’s was one of only 12 children’s hospitals in the country to meet these rigorous standards. • Cardiology and Cardiovascular surgery (2013-14) • Neonatology (2012-14) • Nephrology (2012-14) • Neurology and Neurosurgery (2012-14) • Pulmonology (2012-13) best locally, regionally and nationally. We remain Arizona’s • Urology (2013-14) only licensed, freestanding children’s hospital, among the ten largest such institutions in the United States. These rankings are particularly gratifying because In 2012 we continued to position ourselves to be the they are based both on a hospital’s reputation among doctors, which is an honor in itself, and on objective throughout the state, offering both specialty and urgent analysis of patient outcomes and data on the structural care in Avondale, Glendale, Mesa, and Scottsdale. We also resources for pediatric care. Phoenix Children’s was the established a specialty care clinic in Yuma. We are home to only Arizona hospital to make this prestigious list. six comprehensive, multidisciplinary Centers of Excellence led by renowned pediatric specialists. We are changing the Also rewarding in 2012 was being named to The We extended our reach to children and parents Leapfrog Group’s annual rankings of the Top Children’s landscape of pediatric medicine. Hospitals in the nation. With more than 1,200 institutions We’ve joined forces with Mayo Clinic-Scottsdale to institute a formal Pediatric Liver Transplant program, GROWTH in EVERY CATEGORY performing the very first such transplant in the Valley in over two decades. And we launched a new center that not so long ago would have been considered the stuff of 2011 pure imagination: the Ronald A. Matricaria Institute 2012 of Molecular Medicine, dedicated to unlocking the genomic secrets of pediatric disease. I could go on, but that’s what this Annual Report 15,424 13,745 76,006 65,420 we’ve made toward being the very best, bringing 351,060 302,853 13,834 13,404 is for: to deliver the hopeful news on the progress hope, healing and high-quality health care to our children and their families. Yours in Good Health, 13,834 ADMISSIONS 76,006 EMERGENCY DEPARTMENT VISITS 351,060 PHYSICIAN VISITS 15,424 SURGICAL CASES Robert L. Meyer President and CEO page 2 GROWTH // Phoenix Children’s Hospital 2012 BIGGER so WE CAN SERVE BETTER 2012 wasn’t just a big year for Phoenix Children’s Hospital. It was our best so far, resulting care, with the best outcomes, size really does matter. in a breadth and depth of pediatric medical services Being bigger means we are able to offer the Southwest’s most comprehensive medical services solely dedicated to children. and specialties unmatched in our 30-year history. We saw growth in nearly every area of the Hospital, including physician visits, surgeries, emergency department visits, and sheer square footage of facility space. That’s good news not only for our Hospital, but for the children and families of Phoenix and our state who look to Phoenix Children’s to provide exceptional pediatric care that meets the highest standards through our broad range of specialty programs. Two major milestones contributed to the tremendous advances we made in 2012. We finished our first full year in our new 11-story, state-of-the-art tower, a facility that has significantly expanded both our capacity and our capabilities. This was also the first complete year of patient service following our landmark strategic alliance with Dignity Health Arizona, a combining of resources that brought the majority of St. Joseph’s Hospital and Medical Center pediatric services and corresponding patients to Phoenix Children’s. As a result of both expansions, Phoenix Children’s was named among Modern Healthcare’s Largest Children’s Hospitals. When it comes to providing the very best It also means we see more patients and treat a wider variety of cases—from routine to rare—giving our physicians and staff vital clinical experience and expertise found nowhere else in the region. Experience leads directly to the quality outcomes we’ve posted, outcomes on par with other leading pediatric institutions across the country. Our growing size gives us the resources to conduct innovative research, including clinical trials for developing new diagnostic methods and treatments. It allows us to provide advanced education and training for our clinical providers. And it makes us incredibly knowledgeable and effective advocates for Arizona’s children. As the country’s fifth-largest city, Phoenix deserves a children’s hospital that ranks among the nation’s very best. By almost every measure, Phoenix Children’s has achieved that goal, continuing to fulfill our vision to be the premier regional pediatric center in the Southwest—a top-tier hospital that is page 3 GROWTH // Phoenix Children’s Hospital 2012 Growth is a fundamental part of our mission to provide hope, healing and the best health care for children and their families. Broadening our geographic coverage and increasing our facility square footage expands our service lines and enhances our care. It brings care closer to home for our growing number of patients and families. In 2012 we continued this commitment to investing in services, improvements and growth. © Desert Ridge Photography / Shawna Mummert New Specialty and Urgent Care Centers opened in Scottsdale and Avondale, providing convenient pediatric-focused medical services closer to home for our families. In addition, Phoenix Children’s specialty care services are now available in Yuma, through a collaboration with Yuma Regional Medical Center. © Desert Ridge Photography / Louise Debusk The new Phoenix Children’s Heart Center opened on the 2nd Floor of the main building, bringing together all the resources to serve the complex needs of patients with heart conditions. © Desert Ridge Photography / Chris Barr Responding to the growing number of patients in need, our Level I Pediatric Trauma Center doubled its capacity, expanding from 2 to 4 resuscitation units. © Desert Ridge Photography / Kate McElwee The Emergency Department (ED) expanded, adding 16 much needed exam rooms to ease patient flow, especially during peak emergency season. A new Observation Unit features 24 private rooms, including 8 monitored beds for patients who require observation but not admission. This not only increases our ED capacity and our compliance with correct patient status, it improves our services by streamlining triage, modifying patient flow, optimizing throughput and, ultimately, reducing the length of stay. The Phoenix Children’s Surgery Center opened a second location, inside the East Valley Center in Mesa and offers two high-tech operating rooms and a gastrointestinal endoscopy suite. page 4 CENTERS OF EXCELLENCE // Phoenix Children’s Hospital 2012 Phoenix Children’s six Centers of Excellence are among the Hospital’s largest clinical programs, and represent the very finest in pediatric health care in Arizona. Our investment in building these programs ensures that children with complex and acute conditions will receive the highest quality care right here in Arizona. CENTERS of EXCELLENCE Barrow Neurological Institute at Phoenix Children’s Hospital Patients that suffer from complex and interrelated neurological and behavioral conditions require a team of medical professionals. Barrow at Phoenix Children’s earned its ranking on the list of U.S. News & World Report Best Children’s Hospitals for Neurology and Neurosurgery by taking a collaborative, multidisciplinary approach to treating the growing number of children diagnosed with neurological conditions such as developmental delays, autism, © Desert Ridge Photography / Lynn Dao epilepsy, and traumatic brain injuries. Collaborating to treat these patients enhances care and improves outcomes. Barrow at Phoenix Children’s brought together the divisions of neurology, neurosurgery, psychiatry, and psychology to form Barrow Neurological Institute at Phoenix Children’s Hospital. The Institute places a large emphasis on teaching and research activities to train the doctors—and seek the cures—of tomorrow. Barrow at Phoenix Children’s is the largest pediatric neuosciences program in the country. patient visits in 2012; an increase of Center for Cancer and Blood Disorders © Desert Ridge Photography / Anna Kupperberg This Center is the largest pediatric program of its kind in Arizona, providing complete care for children diagnosed with malignancies and life-threatening hematologic diseases. Our team includes many specialists, each with a specific area of expertise within the hematology and oncology fields, including the areas of blood and marrow transplant, neuro-oncology, solid tumors, survivorship, early drug development, and liquid tumors. A family-centered approach is essential as we provide comprehensive, personalized care to every page 5 CENTERS OF EXCELLENCE // Phoenix Children’s Hospital 2012 hematology and oncology patient. Each child has his or her own team of physicians, nurses, social workers, physical therapists, nutritionists, and more that provide care throughout the treatment and healing process. The team works to make sure that the care regimen fits in with the child’s—and the family’s—needs. One of the many highlights of 2012 occurred when The Center’s Ottosen Family Blood and Marrow Transplant Program, a collaboration with Mayo Clinic-Scottsdale, ranked second among all U.S. BMT programs with a 75 percent one-year survival rate for patients undergoing their first allogeneic stem cell transplant compared to a median of 62 percent for all programs ranked. 35% 80% advanced family-centered care for simple and complex heart conditions, care that earned its ranking in the U.S. News & World Report Best Children’s Hospitals for Cardiology and Heart Surgery. In 2012, the Phoenix Children’s heart transplant program received certification by United Network for Organ Sharing (UNOS), becoming the Valley’s only pediatric heart transplant program. With today’s modern treatment protocols, more than of childhood cancer diagnoses are leukemia, making it the most common childhood cancer. of those patients survive into adulthood. Before modern treatments were developed, most patients didn’t survive 5 years past diagnosis. Phoenix Children’s Heart Center The Phoenix Children’s Heart Center is the premier regional referral center in the Southwest for children with heart conditions and the fifth-largest program of its kind in the U.S. It offers the most comprehensive inpatient and outpatient pediatric cardiac care services to infants, children, teens, and even adults with congenital heart defects. Children with rhythm disturbances, heart failure, and other cardiac-related problems receive the highest level of care here. Led by a comprehensive, multidisciplinary team, which includes subspecialty trained physicians and cardiac nurses, the Children’s Heart Center provides © Desert Ridge Photography / Corey Schwartz Through a grant from the Phoenix Children’s Leadership Circle, the Phoenix Children’s Heart Center acquired a 3D printer to create life-sized models of defective hearts. These anatomically correct models help doctors explain the intricacies of treatment to patient families, help orient cardiovascular surgeons to the defective heart prior to surgery, and are eventually used to train future pediatric specialists studying at the University of Arizona College of Medicine-Phoenix. Since receiving heart transplant certification from United Network for Organ Sharing (UNOS), the Phoenix Children’s Heart Center has conducted more than 24 heart transplants. Ranging from infants to teens page 6 CENTERS OF EXCELLENCE // Phoenix Children’s Hospital 2012 Center for Pediatric Orthopaedics Level One Pediatric Trauma Center Ranked as the sixth-largest program of its kind in The only verified Level I Pediatric Trauma Center in the U.S., the Center for Pediatric Orthopaedics is Arizona, this is the state’s premier site for the evaluation, dedicated to offering the most comprehensive, stabilization, treatment, and care of children who have state-of-the-art care for children’s orthopaedic and experienced a traumatic injury. musculoskeletal disorders. One of the standouts of our orthopaedic care is Spinal Fusion Surgery for patients with scoliosis and other spinal deformities. In 2012, our team developed a scoring methodology to predict risk of complications following the treatment of scoliosis. The result is the highest level of care that provides optimal treatment for all patients. We also launched a Comprehensive Hip Preservation Program and a multidisciplinary Cerebral Palsy Clinic. Center lowers the risk of death by 25 percent, and children cared for here have a lower mortality rate and shorter Other key programs include treatment for sports Care at an ACS-verified Level I Pediatric Trauma injuries, clubfoot, and muscular dystrophy. As the Center lengths of stay compared to care at adult trauma centers. for Pediatric Orthopaedics grows, other programs being developed include clinics for children with limb that has exceeded all expectations in quality and quantity deficiencies, musculoskeletal tumors, and skeletal of care. With an expansion of trauma bays in 2012, we dysplasia. On the horizon is a state-of-the-art motion effectively doubled our capacity, ensuring our ability analysis lab, the Bubba Watson and PING Golf Gait Lab. to accept multiple severely injured patients. We have We made an investment in this Center of Excellence ensured that Emergency Medical Services (EMS) does not have to choose which children in a crash receive the highest level of care due to capacity constraints. Our relationship with the EMS personnel is an important one. In 2012, we provided pediatric trauma education to more than 1,000 Emergency Medical Services members. This advanced training ensures the highest level of care in the field, even before the patient arrives at Phoenix Children’s. FAST FACT Phoenix Children’s has Arizona’s only physician certified in the non-surgical Ponseti method for treating clubfoot. Dr. Lee Segal, Herbert J. Louis, MD, Endowed Chair of Pediatric Orthopaedic Surgery, studied the method internationally to bring this expertise to Phoenix Children’s. 2,355 Phoenix Children’s treated 2,355 total trauma patients in 2012 making it one of the busiest pediatric trauma centers in the nation. CENTERS OF EXCELLENCE // Phoenix Children’s Hospital 2012 Newborn Intensive Care Unit (NICU) In late 2012, we centralized our newborn services on the Phoenix Children’s campus. Our Level IIIC nursery holds the highest certification awarded by the Arizona Perinatal Trust, and is ranked among the U.S. News & World Report Best Children’s Hospitals for Neonatology. In addition, we expanded comprehensive physician specialty services for Dignity Health Arizona NICUs, including their 65-bed Level III NICU and two Level II NICUs representing 40 beds. Each year, hundreds of babies throughout Arizona and the Southwest are admitted to this intensive care nursery—many born prematurely © Desert Ridge Photography / Allen Ayers with an array of medical conditions related to their infants require surgical and subspecialist services, immaturity, including respiratory distress syndrome, which are all available here at Phoenix Children’s NICU heart problems, immature skin and eyes, and under- in a remarkably warm, personal and family-centered developed digestive and neurological systems. Other setting, giving them the best chance to survive and patients are born full-term, but suffer from infection, grow to reach their maximum potential. congenital birth defects, in-utero drug exposure, and complications from traumatic birth. Many of these FAST FACT Phoenix Children’s is also home to one of only two Neuro-NICUs in the country. This Center treats infants who may suffer severe consequences related to lack of oxygen during birth. Cooling therapy and advanced technological monitoring improves outcomes and can even reverse the effects of brain damage. page 7 page 8 SUBSPECIALTIES // Phoenix Children’s Hospital 2012 Phoenix Children’s pediatric specialists work as a team to meet the needs of each child by drawing from the resources of our world-class clinical programs. Our talented group of doctors, nurses, and other health care professionals—along with pediatric-dedicated facilities, equipment, and technology—have made Phoenix Children’s a leader in more than 70 areas of pediatric medicine. SUBSPECIALTIES SHOW BREADTH and QUALITY GROWTH No other medical group in Arizona has this breadth and depth of pediatric subspecialty services. • Adolescent Medicine • Heart Transplant • Neuropsychology • Allergy & Immunology • Hematology • Neurosurgery • Anesthesiology • Hepatology • Nuclear Medicine • Audiology • HIV Clinic • Nutrition • Bone Marrow Transplant • Immunology • Occupational Therapy • Infectious Disease • Oncology • Physical Medicine & Rehabilitation • Physical Therapy • Plastic Surgery • Podiatry • Psychiatry • Cardiology • Psychology • Cardiovascular Critical Care • Pulmonology • Radiation Oncology • Child Protection Team • Radiology • Cranial Facial • Rheumatology • Dentistry & Oral Surgery • Sleep Medicine • Speech Language Pathology • Dermatology • Developmental Medicine • Extra Corporeal Membrane Oxygenation (ECMO) • Sports Medicine • Telemedicine • Kidney Transplant • Ophthalmology • Liver Transplant • Orthopaedic Surgery • Thoracic & Cardiac Surgery • Emergency Medicine • Molecular Medicine • Otolaryngology • Toxicology • Endocrinology • Naturopathic Medicine • Pain Management • Trauma • Family Medicine • Neonatology • Pathology • Urgent Care • Forensics • Nephrology • Pediatric Critical Care • Urology • Gastroenterology • Neuro Critical Care • Vascular Surgery • General Pediatrics • Neurology • Pediatric Hospitalist Medicine • Genetics & Metabolism • Neuro-Oncology • Gynecology • Neurophysiology • Pediatric Surgery • Pharmacy page 9 RESEARCH // Phoenix Children’s Hospital 2012 If you’re going to be the best—in our case, the most comprehensive pediatric care provider in the Southwest region—you have to prepare for it. That’s why Phoenix Children’s is committed to innovative research supported by leading clinical trials that uncover new treatment and diagnostic methods, while educating and training the pediatricians and pediatric specialists of tomorrow through respected residencies and fellowships. ADVANCED RESEARCH and EDUCATION Highlighted here are some of the ways we expanded research, strengthened academic programs, and advanced patient care in 2012. New Research Laboratory Phoenix Children’s acquired a leading Neuro-Trauma research lab, along with its vast databank of ongoing case studies and three federal grants, moving it from the University of Kentucky to the University of Arizona College of Medicine-Phoenix, Department of Child Health. The lab is our first “wet bench” facility, meaning it’s equipped to store and analyze living organisms, chemicals and drugs—an important component of medical research. NEW IRB STUDIES: INVESTIGATOR INITIATED IRB STUDIES: 100+ 150 A GROWTH OF 60% IN ONE YEAR EXTERNAL STATE & FEDERAL RESEARCH GRANTS: 31 A GROWTH OF 72% A GROWTH OF 87% IN ONE YEAR EXTERNAL RESEARCH FUNDING: $3 MILLION+ (INCLUDING DEPARTMENT OF CHILD HEALTH) Resident Success Phoenix Children’s Residency Program earned a ringing endorsement in 2012 from the Accreditation Council for Graduate Medical Education (ACGME), which granted its maximum accreditation time period of five years, which means Phoenix Children’s met the highest standards of excellence. In related developments, pediatric resident match results for Phoenix Children’s residents were better than the national average in 2012. Residents request, in order of preference, where they want to go into practice or fellowship after graduation from their residency program. Competition for the most coveted locations can be intense. Our residents were awarded their first picks more often than the national average, which indicates the quality and desirability of our training. Pediatric residents continuing to fellowship training were consistently selected by top-tier institutions, for example, UCLA, UC-Davis, Denver Children’s, Northwestern, Children’s Mercy, Mott Children’s, and Seattle Children’s. As part of our strategic alliance with Dignity Health Arizona, we augmented our academic programs significantly with the successful transition of the Child Neurology Residency from St. Joseph’s Hospital to Barrow at Phoenix Children’s, enabling us to better train the pediatric specialists of tomorrow with neurological subspecialties. page 10 HOSPITAL PROGRAM HIGHLIGHTS // Phoenix Children’s Hospital 2012 Beyond our Centers of Excellence are additional programs that highlight Phoenix Children’s commitment to the highest quality care, clinical research, medical education, and child advocacy. 2012 HOSPITAL PROGRAM HIGHLIGHTS Pediatric Center of Excellence for Extracorporeal Life Support (ECLS) in Arizona Award © Desert Ridge Photography / Stuart Thurkill We offered the first pediatric and neonatal Extracorporeal Membrane Oxygenation (ECMO) service program in Arizona, used to assist patients whose hearts cannot pump blood on their own. As a member of the Extracorporeal Life Support Organization (ELSO) since 1989, Phoenix Children’s is the recognized expert in the state on all forms of extracorporeal life support. This year, our ECMO program became the first in the state to twice receive ELSO’s “Center of Excellence” Award in Extracorporeal Life Support. Pediatric Liver Transplant Program In March 2012, Phoenix Children’s Hospital’s Pediatric Liver Transplant Program was certified by the United Network for Organ Sharing (UNOS), paving the way for the first such program in Arizona to provide an integrated, child-centered liver transplant program within a dedicated pediatric hospital. It also produced another first for the Valley in more than two decades: a pediatric liver transplant, the result of collaboration between Phoenix Children’s and Mayo ClinicScottsdale. © Desert Ridge Photography / Keith Pitts Pediatric Nephrology and Urology Earn “BEST” Rankings U.S. News & World Report recognized both the Pediatric Nephrology and Pediatric Urology Departments in their annual rankings of the country’s Best Children’s Hospitals. As the largest treatment center in the Southwest for infants, children, and adolescents with kidney (renal) disorders and high blood pressure (hypertension), the Nephrology Department serves more than 90 percent of the pediatric kidney transplants, hemodialysis, and peritoneal dialysis in the Southwest. Phoenix Children’s is also home to Arizona’s only dedicated Pediatric Dialysis Center. Our Pediatric Urology Department is ranked one of the best in the country for the comprehensive management of children’s health problems related to the urinary tract. The medical and surgical treatment for problems such as urinary tract infection, incontinence and genital malformation, takes into consideration the special developmental needs of the child. Ronald A. Matricaria Institute of Molecular Medicine Ronald A. Matricaria, a Phoenix Children’s Hospital board member, made the founding gift to create the Hospital’s Molecular Medicine program that bears his name. HOSPITAL PROGRAM HIGHLIGHTS // Phoenix Children’s Hospital 2012 This advanced medical research institute brings new hope to young patients facing life-threatening diseases with sophisticated genomic analysis and real-time access to drug therapies. Phoenix Children’s is collaborating with leading bioscience organizations in this venture, including the University of Arizona College of Medicine-Phoenix and Translational Genomics Research Institute (TGen). Molecular, or personalized, medicine uses genetic information to determine the right treatment for the right patient at the right time. By studying a patient’s genetic makeup, researchers can identify the individual’s susceptibility to disease, predict their response to a particular drug, and match the patient with a specific therapy. The Institute charts a new course for addressing the unique needs of children with cancer and other serious diseases. Frances H. McClelland Pediatric Rehabilitation Center 12-bed Acute Rehab Inpatient Unit and an Outpatient Therapy Center on the Thomas Campus. Our inpatient rehabilitation program is the only one just for kids in Arizona, and has been caring for hospitalized patients for more than 15 years. The program offers a comprehensive, multidisciplinary approach by a team of experienced pediatric professionals to maximize recovery of children. SimonMed Partnership Phoenix Children’s entered into an affiliation agreement with leading diagnostic imaging provider SimonMed to provide pediatric radiology interpretations to all 30 SimonMed locations. This enables SimonMed to offer parents and referring pediatricians reassurance that their young patients’ imaging results will be reviewed by a boardcertified pediatric radiologist from Phoenix Children’s, providing the highest level of specialized expertise in interpreting, diagnosing, and recommending treatment. Continuous Quality Improvement for our Kids © Desert Ridge Photography / Anna Kuperberg Phoenix Children’s approved a business plan for the Frances H. McClelland Pediatric Rehabilitation Center in 2012, which will include a Phoenix Children’s joined the Ohio Children’s Hospitals Solution for Patient Safety (OCHSPS), one of 25 Health Engagement Networks nationally, and the only one dedicated to pediatrics. This consortium of leading children’s hospitals works to eliminate serious harm across all children’s hospitals in the U.S. Together, we have established aggressive goals for reducing hospitalacquired conditions, readmissions, and serious safety events. We are sharing processes, data, and outcomes to ensure that this Partnership for Patients results in safe medical care for children that continues to get safer. Phoenix Children’s Care Network With an eye on the changing landscape of health care, we laid the groundwork in 2012 for clinical integration and established the infrastructure for Phoenix Children’s Care Network (PCCN). This is the very first pediatric-dedicated clinically integrated organization in the region. PCCN is led by physicians who are committed to providing measurable improvements in quality pediatric care while managing the overall cost of care and improving reimbursement opportunities. The alignment of community pediatricians, subspecialists and Phoenix Children’s Hospital also will contribute to improved population health. page 11 page 12 FOUNDATION // Phoenix Children’s Hospital 2012 Behind many of the year’s most noteworthy achievements were friends and partners who understand the significance of what we do, and share in our desire to provide only the best care for our patients. It was a year where the spirit of our community was celebrated, and the power of philanthropy was demonstrated throughout our Hospital. the PHOENIX CHILDREN’S HOSPITAL FOUNDATION In 2012, gifts of extraordinary impact to the Phoenix Children’s Hospital Foundation totaled $35.7 Million. The Child Life Zone Pediatric Down Syndrome Clinic The Child Life Zone A generous gift made by officially opened the Board of Visitors, as well on November 9, as donations from private 2012 thanks to individuals, made Phoenix the generosity of Children’s home to the state’s Garth Brooks, Troy first multidisciplinary and Aikman, and their comprehensive Pediatric Teammates for Down Syndrome Clinic. Kids Foundation, which funded construction costs and additional support for the first three years of operation. Kitchell and its subcontractors also donated their PetSmart Paws Can Heal resources to this invaluable addition to our Hospital. Herbert J. Louis, MD Motion Analysis Center More than 40 dogs are part of our animal-assisted therapy program. In 2012, PetSmart made a generous commitment to keep them roaming our halls with a $425,000 gift to underwrite the program–now officially called PetSmart Phoenix Children’s will open the Herbert J. Louis, MD Motion Analysis Center and the Bubba Watson and PING Golf Gait Lab in 2014 thanks to generous gifts made by Dr. Louis and his wife, Julie, pro golfer Bubba Watson and PING Golf. Paws Can Heal. page 13 FOUNDATION // Phoenix Children’s Hospital 2012 The Center for Cancer and Blood Disorders The Sioles Family Foundation Two beautiful children Honoring their commitment to serve the families who lost their lives to of Phoenix Children’s Hospital, the Sioles Family cancer were honored by Foundation dedicated the seventh floor family lounge in their families in 2012 honor of Harriet Z. Sioles. with legacy gifts to the Center for Cancer and Blood Disorders that will impact other children battling the disease for years to come. Cami and Jeff King dedicated The Jaydie Lynn King NeuroOncology Center Ignite Hope in honor of their The first Ignite Hope was daughter, Jaydie held in 2012–a candlelight Lynn. McKenzie walk that culminated was honored by her in front of the Hospital, parents, Richard and Denise Monks, with the naming of the Kenzie Center. where patients watched the celebration from their rooms. More than $15,000 in toys were placed under the holiday tree that night, with KTAR Give-A-Thon 2012 was another record-breaking year for the KTAR Give-A-Thon. Broadcasting live from Phoenix Children’s, News-Talk 92.3 and Arizona Sports 620 raised $1,061,601 in support of our patients and families. 19th Annual Beach Ball Guests were transported to St. Barts during the 19th Annual Beach Ball. The $850,000 raised that night benefited The Need is Now campaign to build a new Emergency Department and Trauma Center. The doctors from Pediatric Surgeons of Phoenix were honored during the event for their collective leadership level gift made to the campaign. another $45,000 raised in donations. We Got HEART! Through our annual We Got HEART! employee giving campaign, the staff of Phoenix Children’s contributed more than $527,000 to the Hospital in 2012. The Leadership Circle In all, the 226 members of Leadership Circle collectively contributed $434,492–a number that more than doubled the amount donated in 2010. page 14 TECHNOLOGY // Phoenix Children’s Hospital 2012 Much of health care is dependent upon technology. Phoenix Children’s has begun the transformation to an information-centric organization with a goal to create exponential progress, implementing new technology rapidly, with minimal disruptions. TECHNOLOGY ImPROVEMENTS, IMPACT CARE, SAFETY and QUALITY Phoenix Children’s Information Technology Department addressed a number of issues in 2012, building technology infrastructure to benefit physicians, patients and the community. Pediatric Dose Range Checking The Phoenix Children’s Pediatric Dose Range Checking Safety Alert has garnered national and international recognition. With approximately 1,200 prescriptions on its formulary—given the wide range in patient body mass, age, and other factors—a formula entered into the Electronic Medical Record (EMR) system could generate an excessive variety of alerts. With a goal to make these alerts less frequent but more meaningful, the IT team began evaluating records from more than 750,000 orders over an eleven-year period and wrote individual medical alert modules for the EMR, a type of artificial intelligence code, to create more specific dosing alerts. This innovative use of technology optimized the pharmacy order entry process and ensured that hard alerts occurred when they were critical to preventing an adverse event. To date, there has not been a single prescription overdose error since the program’s inception. Preventing IV Infiltration IV infiltration is a complication of treatment that can result in pain, rash or even tissue damage requiring surgical repair. At Phoenix Children’s, approximately 200 patients are on an IV daily and face a risk for IV infiltration. In a collaborative effort by IT and nursing staff, knowledge-based charting electronically monitors and documents a patient’s status on a host of clinical measures, including the health of their IV site. Employing historical data in the EMR system, the team initiated a real-time surveillance program to capture at-risk patients. The system automatically generates a message based on cumulative patient data to text the IV specialists to consult with the nurses on the status of the patient’s IV and page 15 TECHNOLOGY // Phoenix Children’s Hospital 2012 determine if a new line placement is required. Phoenix Children’s has seen a significant decrease in incidences of IV infiltration, particularly in certain units where this complication was more likely to arise. The result? Increased patient comfort, and potentially decreased expensive and avoidable interventions to correct infiltration. Smart Pumps We made a major investment in new infusion technology—smart infusion pumps that regulate the rate, dosage, timing, and other factors associated with intravenous therapies requiring infusion (e.g. chemotherapy). Pediatric patients present additional difficulties given dramatic variances in body mass. Precise administration of medications is often lifesaving, requiring very specific titration and delivery that only an automated system can deliver. The team used data from the electronic medical record to develop a dashboard that identifies high risk medications, sets safety limits, and provides a clear and safe check within the system to ensure that the proper medication dose is being administered with the new pumps. In addition, using RFID tagging, the pumps are tracked electronically from initial use through replenishment, further ensuring patient safety. Electronic Medical Record Phoenix Children’s worked toward full implementation of an Electronic Medical Record (EMR) system in 2012, as mandated by federal law. But that’s not the only reason we’re making the switch. An EMR system just makes sense. It gathers and reports valuable information that improves operational efficiency, increases safety, and quality for the patient and allows for better care that costs less. BENEFITS of an ELECTRONIC MEDICAL RECORD • Real-time hospital data collected in our EMR will help us analyze wait times and patient volume so we can staff appropriately, flexing up or down as conditions change. Since labor is our primary cost factor, managing it effectively by optimizing scheduling is especially important for a non-profit organization like Phoenix Children’s. • Transferring from paper-based charting to an online digital system has the added benefit of improving quality control, with built-in checks that ensure correct diagnosis and treatment. • Accurate clinical documentation from our EMR system will help us comply with Meaningful Use attestation and payment provisions in the new federal mandates. • Improved communication with primary care physicians helps us understand referral patterns so we can better plan and anticipate patient needs. • Better technology tracks trends over time and gives us an accurate assessment of the current picture so we can streamline our business processes and make better purchasing and HR decisions. An EMR is a significant investment in efficiency and improved patient outcomes throughout the continuum of care. page 16 COMMUNITY // Phoenix Children’s Hospital 2012 At Phoenix Children’s Hospital we’ve made a commitment to improving the health and lives of all children in our community—not just the ones we see as patients. We’re working to improve the overall wellbeing of the children of Arizona. COMMUNITY OUTREACH: WHERE it COUNTS We have implemented unique programs that directly to at-risk neighborhoods where homeless have been successful in promoting exercise and children, adolescents and young adults are known to nutrition, and making homes safer. We’re working to gather. prevent child abuse, and helping parents understand child development. contained mobile asthma clinic that travels to Injury Prevention Programs are critical. Our Phoenix Children’s Breathmobile is a self- inner-city schools, where air quality is often poor state ranks 38th in deaths for children ages one to 14, and patients have little or no health insurance, to and 37th in teen deaths due to injury. provide asthma identification, teaching, treatment, Water Watchers promotes water safety and follow-up. awareness and drowning prevention through The Kids Rock Stars Program promotes better schools and community organizations. We live health through nutrition and exercise, encouraging in a state where more than 20 children die of kids to be active at least 60 minutes a day. The drowning each year. program is part of Kohl’s Healthy Kids and Families, and is available online and in select schools. Crews’n Healthmobiles are Mobile Medical Units that bring free, comprehensive medical help KIDS RIDE SAFE Kids Ride Safe is a public advocacy and education program that promotes child passenger safety in automobiles. In 2012, Phoenix Children’s sponsored new booster seat legislation, which was signed into law. The correct use of booster seats can reduce the risk of injury in a crash by 59 percent. To educate families about the new law, Phoenix Children’s created a Car Seat Helper mobile app that assists parents and caregivers in choosing the right seat for their child. SPECIAL NEEDS RESTRAINTS GIVEN TO FAMILIES: BOOSTER SEATS GIVEN OUT AT BARNYARD BOOSTER BASH: 330 40 CAR SEAT HELPER APP DOWNLOADS: GROUNDBREAKING SAFETY LAWS PASSED DUE TO OUR EFFORTS: 5,000 1 page 17 THE FUTURE // Phoenix Children’s Hospital 2012 A BRIGHTER FUTURE for PHOENIX CHILDREN In 2013, Phoenix Children’s Hospital will serve the needs of our region’s growing population. celebrate its 30th birthday. Like the world around us, we are practically unrecognizable from the fledgling quality care and patient safety, so parents know they institution we were when we first opened within will receive the best care at Phoenix Children’s, and Good Samaritan Hospital in 1983. Back then, the our patients will go on to live the lives they dreamed. hope of being among the nation’s best children’s We will work to continually improve our We will contribute significant knowledge hospitals was just that: a hope. in pediatric care with new research studies and leading clinical trials of new treatment and Today that hope has become a reality many times over, not just for us, diagnostic methods. We will but for the children and continue to provide advanced families we serve. training in pediatrics and pediatric subspecialties so And we have good reason to expect great that as our community grows, things of ourselves in the supply of well-trained the years ahead. Phoenix physicians is sufficient for the Children’s Hospital has need. And we will be known changed the landscape of as an effective advocate for pediatric medicine in our Arizona’s children. state, and we’ve cast a bold vision for the future. We will become the premier regional It won’t be easy. The politics surrounding health © Desert Ridge Photography / Jamelle Kelly care largely ignore the needs of children. We will pediatric center in the Southwest, nationally continue to fight, so our patients today and those recognized as one of the best for pediatric care, who come to us in the future have a voice at the providing a full range of services solely dedicated to highest levels of state and federal government. children. From our vantage point, the future doesn’t just look We will continue to grow, adding programs, satellite centers, physicians and staff, so we can And we will be here, today and every day. bright; it’s boundless. page 18 FINANCIALS AND STATS // Phoenix Children’s Hospital 2012 As our economy makes its slow recovery from the 2008 recession, Phoenix Children’s continued key management initiatives to mitigate the impact and ensure we retained the resources needed to continue serving the needs of our patients and families. We took several important steps to manage expenses, reinforce financial reserves, increase revenues, and restore cash on hand in 2012. Our Financial Health Strong Cost Controls Revenue Cycle Improvements Managing costs has always been a prime focus for We began evaluating our Revenue Cycle in 2010, with Phoenix Children’s, but became an even greater focus implementation in 2011. By 2012, we could measure more with the financial challenges of the past several years. than $20 million in improvements recorded in 2011 alone. This focus is working; Phoenix Children’s sits below the Improvements have come from: national Children’s Hospital Association average on two key indicators: Clinical documentation: short pay review program: E-INSURANCE (financial counseling): $10 MILLION $4 MILLION • Overall operating cost per adjusted patient day is 16.5% below CHA average in 2011 ($3,601 v. $4,312). • Full Time Employees (FTEs) per adjusted occupied bed $3 MILLION $3 MILLION is 15% below CHA average in 2011. ED and urgent care coding: This is especially impressive given the FTEs and Patient Access Redesign: $1 MILLION other operating costs required by the build up for the new tower and market consolidation with Dignity Health in 2011. Safety Net Care Pool (SNCP) Access to Care Ordinance leadership reached out to Arizona executive and legislative Phoenix Children’s, in coordination with the As the Arizona economy declined, Phoenix Children’s Children’s Action Alliance and other child health leadership to effectively create a “partnership” between advocates, successfully lobbied the Phoenix City Council the Hospital and the state. As a result, legislation passed to pass the Access to Care Ordinance, which will generate in 2010 (HB 2116) and in 2011 (SB1357) that enabled other more than $200 million in federal funding to pay for public entities to be considered as sourcing entities for uncompensated medical care for the uninsured through public match as part of an intergovernmental transfer programs like KidsCare. agreement. page 19 FINANCIALS AND STATS // Phoenix Children’s Hospital 2012 Thus, Phoenix Children’s led the creation of the Safety Net Care Pool (SNCP) AHCCCS funding of $110 million. This funding allowed the state to expand statewide KidsCare enrollment in 2012 by 20,000. Governor Brewer hailed this as “a creative solution to the funding crisis” Select Financial Summary Summary Income Statement 2011 2012 Net Operating Revenue $502,388 $668,685 Operating Expenses $509,105 $640,551 and complimented Phoenix Children’s and the other participating safety net hospitals for developing and Income from Operations providing the funding for an affordable and sustainable Income from Operations as % solution to the health care crisis. ($6,717) $28,134 -1.3% 4.2% EBIDA (Earnings Before Interest, Depreciation and Amortization)$40,287 $84,191 EBIDA as % of Revenue Financing Achievements • Successfully refinanced $225 million in bonds with 8.0% Employee Compensation and Benefits long-term fixed rate bonds at the lowest BBB+ rates at the 12.6% $265,856 $304,566 DOLLARS IN THOUSANDS time, providing a stable long-term debt base structure. $35,672 • Achieved a BBB+ rating with a stable outlook from S&P. • Increased cash at the end of the year to pre-tower construction levels. $19,849 $23,280 $27,191 $28,656 2010 2011 • Entered into the Dignity Health/Premier group purchasing agreement and implemented conversions 2008 with annual savings of $2.5 million. 2009 Fundraising Revenue 2012 DOLLARS IN THOUSANDS Our fiscal strength is directly related to our ability to carry out our vision to offer the most comprehensive $60,195 pediatric care services in the Southwest. With these and $40,675 other developments, Phoenix Children’s can continue to implement changes that improve clinical quality, patient safety, and customer service, allowing us to achieve our goal to be the very best for children. $29,708 $15,166 $12,700 2008 2009 2010 2011 2012 Charity & Uncompensated Care DOLLARS IN THOUSANDS 2,539 2,784 2,555 2,763 2,506 2,665 2,922 3,266 3,223 3,422 * Reduced by SNCP; see page 18. 2008 2009 2010 2011 2012 FTEs and Employees F U L L T I M E e q ui v alents EMPLOYEES Complete financial report available at www.DACBond.com BOARD of DIRECTORS Board of Directors Board of Directors Mark Bonsall Chairman of the Board General Manager, Salt River Project Brian Swartz Chairman of the Foundation Board Phoenix Children’s Hospital Jon Hulburd Vice Chairman Community Volunteer Sheila Zuieback Board Secretary Trustee, Halle Family Foundation David Cavazos Immediate Past Chairman City Manager, City of Phoenix Robert L. Meyer President and Chief Executive Officer Phoenix Children’s Hospital Robert L. Meyer President and Chief Executive Officer Phoenix Children’s Hospital Steven S. Schnall Senior Vice President Chief Development Officer Phoenix Children’s Hospital Foundation Randal Christensen, MD Vice President Phoenix Children’s Medical Staff Robert M. Delgado President and Chief Executive Officer Hensley Beverage Company Mark DeMichele Community Volunteer Ken Kendrick Managing General Partner Arizona Diamondbacks David Lenhardt Chief Executive Officer PetSmart Taylor Burke President Rainy Partners Larry Clemmensen Community Volunteer Greg Kruzel Partner Braun Siler Kruzel PC Rick Kuhle President Vestar Development Herbert J. Louis, MD Director Emertus Connie Mariano, MD, FACP President Center Executive Medicine Mark Love President and Chief Executive Officer LKL Partners, LLC Ronald A. Matricaria Community Volunteer Founder of the Ronald A. Matricaria Institute of Molecular Medicine Manny Molina President Molina Media Group Jeffrey P. Morray, MD President Phoenix Children’s Medical Staff Jacque J. Sokolov, MD Chairman and Senior Partner SSB Solutions Brian Swartz Chairman of the Foundation Board Phoenix Children’s Hospital Jonathan Pinkus President and Chief Executive Officer Arizona Nutritional Supplements Frank Placenti Senior Partner Squire, Sanders & Dempsey Dave Ralston Chairman and Chief Executive Officer Bank of Arizona Scott Rehorn Partner Red Development, LLC David Watson President Revolution Tea © Desert Ridge Photography / Allen Ayers © Desert Ridge Photography / Chris Barr © Desert Ridge Photography / Jamelle Kelly
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