1. No category

Our Safety, Health &
Wellbeing Approach
Safety,Health & Wellbeing Approach, Version3, November 2014
eight2O Safety, Health & Wellbeing Policy
At eight2O Safety, Health & Wellbeing are core values.
We expect our performance to be of the highest standard in respect to our employees, supply community partners and
others involved or affected by our activities.
Safety, Health & Wellbeing Policy
Health & Wellbeing
Everyone is committed to creating a working
environment that protects people’s health and
enhances their wellbeing.
We are committed to proactive Safety, Health & Wellbeing at all levels, positively influencing all stakeholders.
Our Safety, Health & Wellbeing Aspiration is: “To create an environment that encourages a culture of care and
concern for each other, intolerant of any level of harm and focussed on protecting the health and enhancing the
wellbeing of our people”
Underpinning this aspiration are our Safety, Health & Wellbeing aims:
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Leadership: Everyone takes an active role in communicating, promoting and championing a world class
performance for and on behalf of eight2O and keeps themselves and others safe and healthy
Competence: Everyone has the skills to do their job in a safe and healthy way, has been adequately trained
and briefed about how to carry out their job safely in accordance with the minimum standards set out by the
organisation
Health & Wellbeing: Everyone is committed to creating a working environment that protects people’s health
and enhances their wellbeing
Supply community: Everyone has a safe and healthy place to work in and ensure the highest standards of
stewardship for Thames Waters’ infrastructure
Culture: Everyone is committed to creating a positive and proactive safety culture, which encourages
everybody to accept responsibility for their own and their colleague’s wellbeing
Communication: Everyone has the information and empowerment to look after their own health and safety
through effective and regular communication
Performance & improvement: Everyone has the opportunity to be fully engaged and contribute to the
development of a world class Safety, Health & Wellbeing performance.
To deliver our aims we will engage with, influence, empower and care for all those who
come into contact with us ensuring that:
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The safety of our employees, supply community and customers is our paramount concern and never
compromised for other objectives
All eight2O people and our supply community exhibit the desired proactive behaviours, and have an
understanding of health & safety hazards and risks that affect our operations
Career progression in eight2O is dependent upon appropriate competencies, and demonstrable commitment
to health and safety
Health and safety management systems are used to drive continuous improvement
We comply with our legal obligations.
Signed: Graham Keegan ..............................................................Chief Operating Officer
Safety,Health & Wellbeing Approach, Version 3, November 2014
Date: ............................April 2014
Safety,Health & Wellbeing Approach, Version3, November 2014
Safety, Health & Wellbeing Statement of Intent
Leadership
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Safety, Health & Wellbeing
Statement of Intent
Our Safety, Health & Wellbeing Aspiration
“To create an environment that encourages a culture of
care and concern for each other, intolerant of any level of
harm and focussed on protecting the health and enhancing
the wellbeing of our people”
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The eight2O Board and Alliance Core Team will act as visible role models and advocates of the Safety, Health &
Wellbeing vision.
On an annual basis we will nominate a Board member to be a sponsor for our Safety, Health & Wellbeing strategy.
We will recognise excellent Safety, Health & Wellbeing achievements through reward and recognition.
We will ensure compliance with legal requirements and other applicable standards.
Competence
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Our Academy aims to promote and achieve excellence through the provision of comprehensive training
and development programmes which are practical and motivational, and which demonstrably improve the
performance and safe behaviour of participants.
Our people will be expected to demonstrate the highest standards of Safety, Health & Wellbeing management and
will be selected and trained in accordance with this.
Health & Wellbeing
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We will ensure all necessary resources are provided to enable managers and front line supervisors to implement the
Health & Wellbeing strategy.
We will make sure standards are in place and regularly reviewed to protect everyone from short-term and long-term
occupational health conditions.
We will promote good practice in both physical and mental Health & Wellbeing activities and share successes
across the organisation.
Supply community
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Our people are assured that we will provide and insist on the safest working conditions, equipment and systems
available, so they have a safe and healthy environment to work in.
Every person has a duty to comply with the mandatory standards and procedures relevant to their role. Beyond
this, we expect everyone to show care and concern for themselves, colleagues, customers and anyone affected by
their work.
Culture
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We will create an environment where everyone is encouraged to immediately challenge unsafe situations and
behaviours including those which can cause harm to health.
A culture will be developed and sustained to allow everyone to know that they are empowered to speak up and
intervene.
Communication
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We will develop communication processes which are meaningful, engaging and inclusive.
We will ensure that communication and consultation channels are two-way and effective, adding value and
creating the platform to identify sustainable and innovative ideas from our people.
Performance & improvement
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Safety,Health & Wellbeing Approach, Version 3, November 2014
Any harm arising out of, or in connection with our undertakings, will be investigated thoroughly to learn and develop
suitable improvements from lessons learnt. We will operate a just and fair culture to support of this process.
The Safety, Health & Wellbeing standards and performance of our delivery partners will be a prime consideration in
their selection. We will demand that our supply community actively embrace our vision and values.
Leading indicators will be used to drive continuous improvement in performance whilst lagging indicators will be
used as a reactive monitor of performance.
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Message from Lawrence Gosden, Chair of the
eight2O Alliance Board
The Safety, Health & Wellbeing of everyone we touch through eight2O reaches direct to my
core values. It is always deeply personal and goes to the heart of caring for our staff, our
contractors and our customers.
In eight2O we need to set our ambitions high and not be bound by existing benchmarks
and statistics, we must reach higher to be better at keeping everyone safe..... Plus take giant
strides in helping our people to become healthier as a result of being in the eight2O family.
The power of our alliance is simple, it is the people that form it and we will need to deploy
our full talent and reach right across the globe to bring new advances that keeps those
very same people safe and healthy every single day.
Nothing is more important.
Message from Peter Jones eight2O, S,H&W Committee
Chairman
On behalf of the eight2O alliance board I would like to state that we are committed to the
Safety, Health & Wellbeing of all that are or will be involved in the AMP6 programme; this
includes our employees, stakeholder, customers and members of the public.
It is our intention that Safety, Health & Wellbeing is at the front of our minds in everything
we do and the decisions we make.
It is our sincere belief that those who come to work within eight2O feel safer, more
educated and generally enhanced for the experience.
We ask that you all concider the Safety, Health & Wellbeing of those around you in all that
you do.
We believe that by working together we can make a real difference and raise the bar on
safety performance within AMP6.
Contents
Page
eight2O Safety, Health & Wellbeing Policy3
Safety, Health & Wellbeing Statement of Intent5
Safety, Health & Wellbeing strategy13
Executive summary
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Key Health Safety & Wellbeing information
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Safety, Health & Wellbeing strategy representation
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eight2O Approach to Safety, Health & Wellbeing
Safety, Health & Wellbeing objectives
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Leadership15
Competence15
Health & Wellbeing 15
Supply community
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Culture15
Communication 16
Performance & Improvement
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Safety, Health & Wellbeing framework
2. Scope
3. Thames Water context
4. Message from Graham Keegan, eight2O Chief Operating Officer 5. eight2O
5.1 eight2O organisations
5.2 eight2O programme
5.3 eight2O geographical area
5.4 eight2O Ambition & Principles
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6. eight2O Safety, Health & Wellbeing aims23
7. eight2O Safety, Health & Wellbeing framework structure23
7.1 Representation of eight2O Safety, Health & Wellbeing Strategic Model
7.2 eight2O operational model 23
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8. Organising for Safety, Health & Wellbeing25
Message from Graham Keegan eight2O Chief
Operating Officer
Safety, Health & Wellbeing is a top priority for me and a personal value above all else.
Equally, how we all behave and the choices we make define who we are as individuals
and collectively at eight2O.
By living our values and demonstrating visible leadership we will create a culture of care
which goes beyond Safety, Health & Wellbeing and into everything that we do.
I expect everyone who works within eight2O to share and live our values and exhibit real
passion for Safety, Health & Wellbeing and actively support our aims and objectives.
Through delivery of this strategy I am confident that we will become an industry leader
in Safety, Health & Wellbeing and achieve our vision of zero harm where everyone goes
home safe and healthy every day.
Safety,Health & Wellbeing Approach, Version 3, November 2014
8. Organising for Safety, Health & Wellbeing 8.1 Ensuring business-wide commitment to Safety, Health & Wellbeing 8.2 eight2O Board Director responsibilities 8.3 Current eight2O Board structure 8.4 eight2O policy development 8.5 Optimising the skilled workforce to outperform delivery targets 8.6 eight2O leadership responsibility 9.0 Enhancing Safety, Healthy & Wellbeing through Programme Definition & Optimisation 9.1 End to End Process 9.2 Delivery Streams 9.2.1 Enhancement of Safety, Health & Wellbeing via Efficiency Lever Implementation 9.3 Enhancing Safety, Health & Wellbeing by Design 9.4 Key eight2O Safety & Health by Design Principles & Behaviours 9.5 eight2O Designers Red-Amber-Green List 9.6 Leading Indicators of Intergration of Safe by Design Principles 25
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Contents
Contents
10 eight2O communication & consultation requirements 10.1 Health and Safety Leadership Team (HSLT), CAPEX & OPEX Safety Forums 10.2 eight2O Health Safety & Wellbeing Committee 10.3 eight2O Safety, Health & Wellbeing Steering Group 10.4 Monthly Safety, Health & Wellbeing Performance Forum 10.5 Monthly Employee Consultation Forums 10.6 Executive Incident Review (EIR’s)Template 10.7 Monthly Employee ‘Team Talk’ Meetings 10.8 Safety Alert 10.9 Safety “Stand Downs” 10.10 Regulatory Liaison 32
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11. Planning & implementing our Safety, Health & Wellbeing standards35
12. Key eight2O documentation structure35
12.1 Thames Water Essential Standards 12.2 eight2O Essential Operational Standards Manuals 12.2.1 Infrastructure 12.2.2 Non-Infrastructure 12.3 Infrastructure Safety, Health & Wellbeing Information 35
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13. Monitoring Safety, Health & Wellbeing performance36
13.1 Health and Safety Inspections 13.2 Personal & Process Safety Inspection 13.2.1 Safety & Compliance Inspection
13.2.2 Personal & Process Safety Auditing 13.3 LeadershipTours 13.4 Key Performance Indicators 13.5 Safety, Health & Wellbeing Reporting 13.6 Auditing of Safety, Health & Wellbeing Management 13.7 Notification of non-conformances 13.8 Tracking and Close-out of Non-conformance Requests 36
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14. Reviewing Safety, Health & Wellbeing39
14.1 Management Review Meetings
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Appendices39
Appendix 1:- Thames Water Essential Safety, Health & Wellbeing Standards
http://www.healthandsafetyhub.co.uk/
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eight2O Safety, Health & Wellbeing Terms and Conditions (Minimum Standards)
1.0 Introduction41
2.0 Pre-qualification and Tendering Guidance41
3.0 eight2O Construction (Design and Management) Regulation Compliance41
3.1 Client duties 3.2 Making appointments 3.3 Accepting commissions 3.4 Co-operation 3.5 Co-ordination 3.6 Elections by clients 3.7 Designers’ role and responsibilities 3.8 The lead designer responsibilities 3.9 Principal contractors’ role and responsibilities 8
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3.10 Determining the principal contractor 3.11 Duties of principal contractors 3.12 Construction phase plans 43
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4.0 Health & Wellbeing
Workplaces and procedural provision 4.1 Risk assessment 4.2 Hierarchy of control 4.3 Healthy by design 4.4 Health surveillance 4.5 Welfare at worksites 4.6 Health and wellbeing in workplace monitoring, investigation and auditing 4.7 Preventive occupational health support services 4.8 Reactive occupational health support services 4.8.1 Automated External Defibrillators (AEDs) 47
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Worker
4.9 Fatigue management 4.10 Alcohol and drugs 4.11 Fitness to work 4.12 Lifestyle screening 4.13 Absence management 4.14 Management of ill health 4.15 Mental wellbeing 48
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Wellbeing
4.16 Stress and Resilience 4.17 Health promotion 4.18 Health education and training 51
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5.0 Competence and skills certification 52
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5.1 Induction orientation 6.0 Behavioural based safety programme 7.0 Qualifications 54
7.1 Specific Role Competencies 7.2 Mandatory Training 7.3 Training Renewals 7.4 Safety Briefings 7.5 ID Cards 7.6 Induction Renewal 7.7 Monthly Safety, Health & Wellbeing Performance Reporting 7.8 Driver Licence Checking 54
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8.0 Operational Controls
8.1 Occupational Health & Safety Management Systems 8.2 Definition of a ‘Thames Water Site’ 8.3 Access to Site 8.4 Workers who have English as a Second Language 8.5 Mobile Phones 8.6 eight2O Site Establishment Process 8.7 Welfare Facilities 56
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Contents
Contents
8.8 Transient Sites 8.9 Smoking 8.11 Mandatory Personal Protective Equipment - Flame Retardant Overalls
8.12 Return of PPE from Leavers 8.13 Quantitative and Qualitative Face Fit Testing 8.14 Static and Mobile Plant and Safety Critical Equipment Checks 8.15 General Hazards 8.16 Risk Assessments & Method Statements 8.17 Pre-Task Briefings / Point of Work Briefings 8.18 Primary Authorisations 8.19 Transfer of Control of Premises (TOCOP) 61
8.20 Thames Water Operational Safety Authorisation (TWOSA) 8.21 Work Control Documents – Secondary Authorisations (Including Permits to Work) 8.22 Manual Handling Assessments 8.23 Materials 8.24 COSHH Assessments 8.25 Asbestos 8.26 Avoiding Damage to Underground Plant 8.27 Avoiding damage to underground plant – network specific 8.28 Excavations 8.29 Temporary Works 8.30 Scaffold 8.31 Working at Heights 8.32 Work Over or Near Water 8.33 Lifting Operations 8.34 Confined Spaces 8.35 Tunnelling 8.36 Plant and Equipment 8.37 Improved Visibility and Warning Systems on Vehicles 8.38 Vehicle Movements 8.39 Planning of Vehicle Routes and Logistics 8.40 Temporary Lighting 8.41 Fencing 8.42 Noise, Dust and Vibration 8.43 Electrical Safety at Work 8.44 Emergency Procedures 8.45 First aid 8.46 Near Misses/ Observations 8.47 Incident Reporting 58
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Health & Safety Hazards found on Thames Water Sites
1. Potential hazards found on all Thames Water Sites
1.1 Buried Services 1.2 Overhead Electricity Cables 1.3 Moving Machinery
1.4 Noise 1.5 ConfinedSpaces 1.6 Chemicals
1.7 Deep Water
1.8 Mechanical and Electrical Plant/Equipment 1.9 Moving Vehicles 1.10 Asbestos 1.11 Lead
1.12 Contaminated Land
1.13 Poisonous plants and Dangerous Animals
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2. Potential hazards of sewerage and sewage treatment sites
2.1 Sewage 2.2 Explosive Gases and Oxidising Substances 2.3 Toxic Gases 2.4 Aeration Lanes 2.5 Absence of Oxygen 2.6 Rising Mains 104
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3 Potential hazards on potable water and water treatment sites
3.1 Chemicals 3.2 Sludges 3.3 Immersion in Water or Other Liquids 3.4 Granular Activated Carbon (GAC) 3.5 Boreholes
3.6 Explosive Gases and Oxidising Substances 105
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9.0 Appendices
Appendix 1: Pre-start meeting minutes Appendix 2: Thames Water health maturity model Appendix 3: eight2O Safety, Health & Wellbeing minimum standard training matrix Appendix 4: Minimum Thames Water requirements for behavioural safety training programmes Appendix 6: Hazards found on Thames Water sites Appendix 6: Red, Amber and Green
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Safety, Health & Wellbeing
Strategy
Executive Summary
Safety, Health &
Wellbeing Strategy
Keeping people safe and well is a responsibility that we take
very seriously.
We are passionate about Safety, Health & Wellbeing and want to create
an alliance which is truly world-class and draws upon the strengths and
innovation of all partners to achieve our ambition and objectives.
This strategy explains the key sources of Safety, Health & Wellbeing information within eight2O and contains our aims
and objectives, which we believe will create excellent performance that will enable our people to deliver the ambition.
To this end we need to share the same belief, passion and values in order to make it a reality.
eight2O Ambition
Our ambition is to be a world-class team that respects natural resources and enables our communities and the
environment to thrive.
eight2O Safety, Health & Wellbeing Aspiration
To create an environment that encourages a culture of care and concern for each other, intolerant of any level of harm
and focussed on protecting the health and enhancing the wellbeing of our people”
eight2O Safety, Health & Wellbeing Aims
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Safety,Health & Wellbeing Approach, Version 3, November 2014
Leadership: Everyone takes an active role in communicating, promoting and championing a world class
performance for and on behalf of eight2O and keeps themselves and others safe and healthy
Competence: Everyone has the skills to do their job in a safe and healthy way, has been adequately trained
and briefed about how to carry out their job safely in accordance with the minimum standards that have been
set out
Health & Wellbeing: Everyone is committed to creating a working environment that protects health and
enhances wellbeing
Supply community: Everyone has a safe and healthy place to work in and ensure the highest standards of
stewardship for Thames Water’s infrastructure
Culture: Everyone is committed to creating a positive and proactive safety culture, which encourages
everybody to accept responsibility for their own and their colleague’s wellbeing
Communication: Everyone has the information and empowerment to look after their own health and safety
through effective and regular communication
Performance & improvement: Everyone has the opportunity to be fully engaged and contribute to the
development of a world-class Safety, Health & Wellbeing performance.
Safety,Health & Wellbeing Approach, Version3, November 2014
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Safety, Health & Wellbeing strategy
Safety, Health & Wellbeing strategy
Key Health Safety & Wellbeing Information
Safety, Health & Wellbeing Objectives
Safety, Health & Wellbeing Policy and Statement of Intent
The communication of our vision and priorities is essential to our success. By clearly communicating our vision and
standards we ensure that our people are partners in our success. Everyone is empowered to discuss, engage with and
develop relationships to promote Safety, Health & Wellbeing, raise awareness, innovate and collaborate to develop new
ideas.
The Safety, Health & Wellbeing policy statement of intent sets out the sharedaspiration and values held by eight2O.
Furthermore it outlines our commitment to visible safety leadership, competence, health & wellbeing, creating a safe
workplace, communication, supply community engagement and performance improvement.
Safety, Health & Wellbeing Strategy
The Safety Health and Wellbeing Strategy sets out the strategy model for SH&W within eight2O, the targets and
objectives for the ECI phase and applies to all eight2o partners, the supply community and those working on or behalf
of eight2O.
Safety, Health & Wellbeing Framework
The Safety, Health & Wellbeing framework applies to all eight2O partners and the supply community and those working
on or behalf of eight2O. It identifies the high level governance and monitoring processes which will be implemented.
Safety, Health & Wellbeing Terms and Conditions
The Safety, Health & Wellbeing terms and conditions contain the detailed guidance regarding the standards, processes
and best practice controls which are to be implemented within eight2O to deliver standardisation, legal compliance and
to make a step change in performance.
Strategy Model Representation
Thames Water Board
Policies and procedures
Thames Water
Senior Reference Group
What success looks like:
eight2O Board
1. Visible safety leadership tours are carried out 100%
to program by alliance and supply community senior
management
2. We are always 100% compliant with Thames Water’s
Safety Passport requirements
3. All alliance and supply community operational
managers hold management level competence cards
(CSCS etc) and NEBOSH general certificates
4. All alliance and supply community partners achieve a
minimum of “Gold” on our Health Maturity Model
5. We obtain evidence that working within eight2O
enhances people’s wellbeing
6. Alliance and supply community partners have
implemented a risk profiling active monitoring
inspection process
7. Rigorous S,H&W supply community audit regimes
achieve a minimum of 90% performance
8. Safe & Healthy by design guidance is available and
used by our design teams
9. 100% of those operational employee’s in scope within
alliance and supply community partners have received
a behavioural safety training course
10. 100% of the supply community are pre-assessed
for S,H&W performance utilising the Achilles pre
qualification process and have had a pre-start meeting
11. We have a set of visual standards for each work stream
within the alliance which are communicated to all
12. 100% Pre start / point of work risk assessment briefings
carried out
S,H&W Committee
Outputs
S,H&W Steering Group
Policy
Click here to return to Working Groups
Working Groups - What we are doing?
Essential standards
Targets and objectives
Engaging with supply
community
JV Partners & supply chain
Safety WG
Health & Wellbeing WG
Leadership
Worker
Competence
Workplace
Supply Chain
Wellbeing
Culture
Policy
Procedures
Best practice
Communications
Performance
Process Safety
Design
Safety by design
S,H&W Policy
S,H&W Statement of intent
S,H&W Strategy
Behavioural Safety WG
Executive Team
Senior Management
Front Line Management
All Employees
Engineering controls
CDM
S,H&W Framework
S,H&W Terms & conditions
Life saving rules
Visual standards
S,H&W Guidance information
S,H&W Key Performance
Indicators
eight2O approach to Safety, Health & Wellbeing
On a project of this scale and with the work mix and variety of partners involved, achieving our vision will be challenging,
but if we all work together it will be possible.
This strategy outlines our 7 aims and objectives, which we will build upon to guide the project in the right direction and
clearly explain what we intend to do and what we expect of everyone in order to deliver it.
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Leadership
We will know we have been successful when:
• Visible safety leadership tours are carried out 100% to programme by eight2O and supply community senior
management
• Identified members of the eight2O Board & Core Team hold NEBOSH General certificates.
• All eight2O and supply community partners and managing directors will possess a one day IOSH directing safely
course
Competence
We will know we have been successful when:
• Strategic training plans are produced
• We are always 100% compliant with Thames Water’s Safety Passport requirements
• eight2O and supply community construction and project managers hold management level competence card
• (CSCS etc) and NEBOSH general certificates.
• All site managers will hold CITB-CS Site Managers Safety Training Scheme (SMSTS) certificate or equivalent.
• All supervisors will hold CITB-CS Site Supervisors Safety Training Scheme (SSSTS) certificate or equivalent and
supervisor level competence card (CSCS etc).
• Supervisors are assessed “on – project” as “fit to supervise”
Health & Wellbeing
We will know we have been successful when:
• We achieve a minimum of “Gold” on our Health & Wellbeing Maturity Model
• Safety Critical Health Surveillance is carried out 100% to all those in scope across the eight2O and supply
community
• eight2O and supply community partners carry out regular wellbeing initiatives / campaigns through each year
• We offer pre-placement medical assessments of staff on an annual basis as a minimum
• We obtain evidence that working within eight2O enhances wellbeing.
Supply Community
We will know we have been successful when:
• 100% of the supply community are pre-assessed for Safety, Health & Wellbeing performance utilising the prequalification process and have had a pre-start meeting prior to commencing eight2O work on site
• All partners have implemented a risk profiling active monitoring inspection process of the team & sites
• Rigorous Safety, Health & Wellbeing supply community audit regimes achieve a minimum of 90% performance.
Culture
We will know we have been successful when:
• 100% of operational employees have received a behavioural safety training course
• 100% of supervisors have received a behavioural safety training course for supervisors
• Workforce health and safety forums have been established on all projects
• We have developed and implemented reward and recognition mechanisms for our people.
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Safety, Health & Wellbeing strategy
Communications
We will know we have been successful when:
• Effective feedback mechanisms are in place and being used to an agreed standard
• We have a set of visual standards for key work streams which are communicated to all in scope
• We can show that 100% of our people have participated in a monthly Safety, Health & Wellbeing briefing
• Internet forum for Safety, Health & Wellbeing policies, procedures and standards are available to all
• Everyone will receive a pre-task briefing prior to commencing a task, ensuring that cooperation and
collaboration across the site is ensured.
Performance & Improvement
We will know we have been successful when:
• Monthly report to eight2O focussing on leading performance measures to motivate “more of what we want”
• We have established leading indicators which enhance safety by design
• We submit 100% of our incident investigations by the target date to safeguard
• We close 100% of our actions resulting from incident investigation by the target date on safeguard
• We undertake an Executive Incident Review subsequent to the occurrence of any significant incident
• Any lost time injury requires a 24hr notification report to safeguard
Detailed Overview
Leadership
Our people have to work in a demanding environment with competing priorities, so having committed safety leaders at
every level is key to ensuring that Safety, Health & Wellbeing is always our core priority.
Together we will achieve world class performance by:
• Strong committed safety leadership which is lead from the top
• Active, visible engagement with our people
• Recognition of excellent health and safety achievements through an approach of reward and recognition
• Commitment to being a learning organisation with a just culture
• Continually seeking to improve, review and enhance our performance.
Leadership self checks:
Do You….
• Communicate a compelling and inspired health and safety vision?
• Demonstrate a sincerity and genuineness to others on safety issues?
• Energise others to drive change to improve health and safety?
• Act as a role model for others in demonstrating the organisations safety values?
• Take appropriate action if health and safety values are compromised?
• Establish a climate of transparency and trust where results are discussed openly?
• Commit to continuous improvement through empowerment and management by fact?
Competence
A core element of delivering the right skills to deliver our activities safely will come from the standardisation of
training requirements and the continual development of training to ensure that it covers the requirements of all of our
management systems.
Together we will ensure that:
• Our training academy sets challenging training targets and provide value-adding training programmes to
improve our performance
• We will only employ competent people with the skills, knowledge and experience to plan safely and make the
right decisions
• Every supervisor will receive training in management systems, permitry systems and risk control processes
relevant to their work area
Health & Wellbeing
Health and wellbeing impacts positively on our people’s attitudes towards their work, making them more productive
and focussed. This promotes a healthier, happier and safer workforce.
Together we will ensure that:
• We will eliminate health risks at design stage wherever possible
• Our Health & Wellbeing team work together with our people to promote wellbeing and welfare across the
business
• Our project supervisors are trained in health & wellbeing principles and that they seek to ensure these
principles are upheld
• Our wellbeing activities enhance our people’s awareness and involvement in beneficial activities which make a
positive contribution to their lives
• Our Health Maturity Model is embedded with our partners and supply community
• Health Surveillance and Fitness for Work Assessments are provided as required to all employees
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Safety, Health & Wellbeing strategy
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Everyone is fit and able to undertake their daily activities
We will set the highest standards during construction activities and provide support, advice and encourage
discussion on risk reduction, whilst running programmes on minimising health risks.
Supply Community
Within eight2O we recognise that to be a leader in health and safety, we have to provide our workforce and supply
community with practical information and instructions and industry leading controls. These must meet both the
individual and the business needs.
To support this aim we have created a shared Safety, Health & Wellbeing strategy, statement of intent and management
framework to convey our expectations to our entire supply community.
Together we will ensure:
• We have one set of Safety, Health & Wellbeing standards to help ensure compliance and ease the adoption of
best practice
• Our supply community selection and prequalification processes ensure that we only work with competent
supply community partners
• During pre-start meetings we ensure that our supply community understand and buy into our way of working
and are clear on their responsibilities and our expectations
• eight2O and supply community partners will undertake a process of baseline risk profiling of teams
• Independent supply community audit regimes are established
• Our design teams are provided with and utilise bespoke safety by design guidance which enhances decision
making and supports the elimination/ mitigation of construction risks.
Culture
eight2O is committed to creating a positive and proactive safety culture, which encourages everybody to accept
responsibility for their own and their colleagues’ wellbeing.
Our aim is to engage with the entire workforce and extend all of our behaviours, to look out for one another and ensure
that everyone returns home from work safely to their family and friends.
Together we will ensure that:
• All employees working within eight2O attend a behavioural safety training course which heightens their safety
awareness levels by making it personal, relevant and important so it impacts our choices and actions
• Our supervision and management are key influencers and will be given the skills and knowledge to change
workforce behaviours by recognising at risk behaviours and providing targeted interventions and consequences
to achieve the desired performance. Through their actions we will ensure that we put people to work in a safe
manner – by asking, engaging and checking, rather than by telling
• Behavioural safety leadership teams will be established to drive these programmes and will feed into the the
behavioural safety leadership team and in turn the Thames Water Health and Safety leadership team (HSLT)
• The safety leadership teams will establish reward and recognition mechanisms to ensure that we drive a
positive safety culture which recognises great performance and rewards people those who do the right thing,
encouraging others to do likewise
• We treat our supply community employees as our own. They expect the same standards of welfare, and a safe
and healthy working environment. In return, we expect the same behaviours from them.
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Safety, Health & Wellbeing strategy
Communications
We will focus on why health and safety is paramount, not just on what is required.
Communication is an essential enabler for creating a successful health and safety culture. By communicating our vision,
values and rules we will create pride in our health and safety standards and achievements.
Together we will:
• Draw on our governance structures such as the eight2O Safety, Health & Wellbeing steering group and
committee to develop systems and share best practices, innovation and developments which place us at the
leading edge of Safety, Health & Wellbeing
• Create a clear Safety, Health & Wellbeing communications plan
• Ensure that our communications strike a balance between celebrating success and learning from unplanned
events
• Ensure that project induction orientations add value and are relevant to the audience receiving them
• Ensure that learning from incidents are communicated in a timely manner post investigation
• Ensure that our health and safety communications will be shared across the project and the wider Thames
Water business via the utilisation of the Health and Safety Hub to bring about industry wide changes
• Adopt technology that increases the speed and ease of non-verbal communication. This includes the use of
Asset lifecycle information management (ALIM), smart phone apps and a simpler, more effective management
system.
Performance & Improvement
The focus will be on leading indicators rather than lagging indicators of performance.
We will support operational decision making via the provision of timely and relevant performance reporting to the
business focussing on leading performance measures to motivate “more of what we want”.
We are committed to being a learning organisation that listens and takes consistent action to eliminate the potential of
harm or loss. Openness with respect to reporting incidents and non-compliance issues will be encouraged and potential
negative interventions and consequences from leaders discouraged.
Where incidents occur we are committed to investigating these thoroughly to establish the root cause ensuring that
incident investigations are completed in a timely manner and that any resulting learning and recommendations are
escalated, shared and closed by the required target date. Any lessons learnt will be embedded in our standards and
guidance where relevant.
Together we will ensure:
• Inspection plans will be developed on each project and monitored to ensure sufficient checks and trend
analysis is undertaken to identify any areas for improvement
• Personal and process safety performance indicators will be developed to create challenging leading key
performance indicators to drive the right behaviours, with any lagging indicators used as a performance
monitor
• Leading indicators which drive our designers to enhance the Health & Safety of their designers
• Our compliance and process safety professionals will drive continual improvement by identifying preventive
action and sharing best practices
• Assurance compliance visits will be normalised to ensure consistency of application.
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Safety, Health & Wellbeing Framework
1. eight2O Safety, Health & Wellbeing Framework
Safety, Health &
Wellbeing Framework
The scope of this Safety, Health & Wellbeing Framework applies to all of eight2O and the supply community working
on or behalf of eight2O. It identifies Safety, Health & Wellbeing requirements which are to be implemented to achieve
standardisation, legal compliance and to make a step change in Safety, Health & Wellbeing management by going
beyond HSE Legislation, all of which should be regarded as mandatory.
2. Scope
Thames Water is to implement its sixth asset management programme and certain capital works and other works
services and maintenance in respect of its water and waste water business.
This will involve the carrying out of a diverse range of works and/or the provision of a variety of services in respect of
water and waste water installations, facilities and infrastructure (including networks) at various locations.
3. Thames Water Context
“We have a significant amount of work to do upgrading our deteriorating
infrastructure over the next 25 years and beyond, while keeping customers’ bills
affordable. If we are to achieve this a different approach is required.”
“That is why we have formed an alliance to deliver our AMP6 programme. This
represents a complete transformation in the way we carry out investment. Our focus
will be on delivering value, as opposed to just cost-efficiency. We will take a longterm view, as well as making sure we meet out shorter-term goals.”
“By forming this early, two years before the start of the next five-year regulatory
period, we stand the best possible chance of delivering the safest, most sustainable and most innovative solutions - those
which don’t necessarily involve simply pouring concrete.“
Lawrence Gosden, Thames Water Asset Director
4. Message from Graham Keegan, eight2O Chief
Operating Officer
Health and safety is the highest priority for me and a personal value above all else.
Equally, how we all behave and the choices we make define who we are as
individuals and collectively at eight2O.
By living our values and demonstrating visible leadership we are creating a culture
of care which goes beyond health and safety and into everything that we do.
Through delivery of this strategy I am confident that we will become an industry leader in Safety, Health & Wellbeing and
achieve our vision of zero harm where everyone goes home safe and healthy every day.
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eight2O Safety, Health & Wellbeing framework
5. eight2O
The eight2O alliance has been created to offer specialist expertise in the design, procurement and construction
(including testing and commissioning) of works and/or services in respect of water and waste water processing facilities
and infrastructure and in the management of programmes comprising such works and/or services.
eight2O has been created within the context of an alliance arrangement which will require eight2O to work co-operatively
with Thames Water and with other members of the alliance with the objectives of achieving a zero compromise
approach to health and safety, providing leading customer service and satisfaction, and delivering exceptional value for
money in the context of capital investment in water and waste water facilities.
5.1 The Alliance Member Organisations
5.2 eight2O programme
The programme currently includes, but is not limited to, the following indicative scope:
In
Water Non Infra (WNI)
Water Infra (WI)
Waste Water Non Infrastructure, (WWNI)
Waste Water Infrastructure (WWI)
Thames Tideway Interface
5.3 Thames Water Geographical Area
eight2O Safety, Health & Wellbeing framework
5.4 eight2O Ambition & Principles
Our Ambition
To be a world-class team that respects natural resources and enables our communities and the environment to thrive
Our Principles
• We solve challenges through innovation, collaboration and sustainability underpinning our high-performing,
vibrant and customer-focused organisation
• We inspire, motivate and develop every member of our team.
• Life and well-being is more important than anything else
• We define success as shared success where all parties benefit
Values
•
•
•
•
Respect: Our people respect each other, our partners, the people we serve and the environment
Integrity: Our people do the right thing, and we keep our promises
Self-awareness: We take responsibility for our actions and the impact they have on others
Enthusiasm: We are passionate about making a positive difference
Behaviours
•
•
•
•
•
•
Responsibility
Collaboration
Innovation
Customer focus
People focus
Action focus
Strategic Objectives
To develop and implement a high-performing service delivery committed to
zero incidents, zero harm, zero compromise and:
• will enable safe, reliable and available water services
• provide exceptional customer service, internally and externally
• deliver value for money and transparency of expenditure
• will attract, retain and develop the best talent
• build a sustainable, socially responsible organisation that protects and
enhances the environment
6. eight2O Safety, Health & Wellbeing aims
eight2O’s Safety, Health & Wellbeing aims dovetail with that of Thames Water’s 7 high level aims in support of the
delivery of our Safety, Health & Wellbeing vision (See eight2O Safety, Health & Wellbeing strategy document).
Our aims are:
• Leadership: Everyone takes an active role in communicating, promoting and championing a world class
performance for and on behalf of eight2O and keeps themselves and others safe and healthy
• Competence: Everyone has the skills to do their job in a safe and healthy way, has been adequately trained
and briefed about how to carry out their job safely in accordance with the minimum standards set out by the
organisation
• Health & Wellbeing: Everyone is committed to creating a working environment that protects peoples health
and enhances their wellbeing
• Supply Community: Everyone has a safe and healthy place to work in and ensure the highest standards of
stewardship for Thames Water’s infrastructure
• Culture: Everyone is committed to creating a positive and proactive safety culture, which encourages
everybody to accept responsibility for their own and their colleagues wellbeing
• Communication: Everyone has the information and empowerment to look after their own health and safety
through effective and regular communication
• Performance & Improvement: Everyone has the opportunity to be fully engaged and contribute to the
development of a world class Safety, Health & Wellbeing performance.
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eight2O Safety, Health & Wellbeing framework
eight2O Safety, Health & Wellbeing framework
eight2O’s commitment, and the commitment of all parties associated with the programme, to meet the letter and
spirit of these core beliefs and this Safety, Health & Wellbeing framework will help ensure that existing Thames Water
assets are protected and all those involved (directly or indirectly) with the eight2O programme will be both safe and
well mentally and physically and that we will minimise the environmental impact of our programme whilst creating a
sustainable and positive legacy from our construction activities.
7.2 eight2O Operating Model
The operating model shows the high level structures and governance processes within our business.
It also shows the handover points to the JV’s & Supply Community.
COO
7. eight2O Safety, Health & Wellbeing framework Structure
Due to the diverse range of works and services required in respect of Thames Waters water and waste water
installations, facilities and infrastructure (including networks) and complex eight2O delivery structures eight2O has
developed this Safety, Health & Wellbeing framework supported by terms and conditions to convey the Thames Water
and eight2O policies, processes and essential standards which must be adhered to and implemented in full by JV Design
and Build alliance members and supply community partners.
Head of
Delivery
Regional Project
Managers
JV Lead
Further to this, eight2O has created organisational structures and strategic working groups which will embrace and
support exisitng Thames Water structures to provide the governance and development and enhancement of Safety,
Health & Wellbeing policies, processes and standards to ensure these are understood and embedded within all supply
community partners.
7.1 Representation of eight2O Safety, Health & Wellbeing Strategic Model
JV Lead
Project Managers
DMC
CVA
Note:
• RPM’s and PMs are drawn from
across alliance partners
• eight2O reporting accountability
SMB
Thames Water Board
Policies and procedures
Thames Water
Senior Reference Group
What success looks like:
eight2O Board
1. Visible safety leadership tours are carried out 100%
to program by alliance and supply community senior
management
2. We are always 100% compliant with Thames Water’s
Safety Passport requirements
3. All alliance and supply community operational
managers hold management level competence cards
(CSCS etc) and NEBOSH general certificates
4. All alliance and supply community partners achieve a
minimum of “Gold” on our Health Maturity Model
5. We obtain evidence that working within eight2O
enhances people’s wellbeing
6. Alliance and supply community partners have
implemented a risk profiling active monitoring
inspection process
7. Rigorous S,H&W supply community audit regimes
achieve a minimum of 90% performance
8. Safe & Healthy by design guidance is available and
used by our design teams
9. 100% of those operational employee’s in scope within
alliance and supply community partners have received
a behavioural safety training course
10. 100% of the supply community are pre-assessed
for S,H&W performance utilising the Achilles pre
qualification process and have had a pre-start meeting
11. We have a set of visual standards for each work stream
within the alliance which are communicated to all
12. 100% Pre start / point of work risk assessment briefings
carried out
S,H&W Committee
Outputs
S,H&W Steering Group
Policy
Click here to return to Working Groups
Working Groups - What we are doing?
Essential standards
Targets and objectives
Engaging with supply
community
JV Partners & supply chain
Safety WG
Health & Wellbeing WG
Leadership
Worker
Competence
Workplace
Supply Chain
Wellbeing
Culture
Policy
Procedures
Best practice
Communications
Performance
Process Safety
Design
Safety by design
S,H&W Policy
S,H&W Statement of intent
S,H&W Strategy
Behavioural Safety WG
Executive Team
Senior Management
Front Line Management
All Employees
Engineering controls
CDM
S,H&W Framework
S,H&W Terms & conditions
Life saving rules
Visual standards
S,H&W Guidance information
S,H&W Key Performance
Indicators
eight2O will provide assurance to Thames Water on eight2O and the wider supply chain adherence to the legal and
procedural compliance by means of robust auditing, inspection, monitoring and review activities along with KPI
dashboards and monthly Safety, Health & Wellbeing performance reports.
Assembly
Delivery Teams
Design
Assembly
Delivery Teams
Design
Shared Services
8. Organising for Safety, Health & Wellbeing
8.1 Ensuring Business-Wide Commitment to Safety, Health & Wellbeing
The Senior Reference Group of eight2O has a responsibility for overseeing the establishment of effective Safety, Health &
Wellbeing policies and for providing the resource and business-level commitment for their successful implementation.
All partner CEOs personally expect the delivery of unparalleled safety performance across eight2O people, delivery
partners and others involved or affected by our activities. They are also committed to being proactive and innovative
with Safety, Health & Wellbeing at all levels, positively influencing all stakeholders to deliver what we promise.
A eight2O Board consisting of director level representation from all partner organisations within eight2O has been
created. The JV Board will nominate a director with strategic responsibility for Safety, Health & Wellbeing performance
and to ensure the establishment and implementation of effective Safety, Health & Wellbeing policies, procedures and
initiatives to deliver a step change in performance.
eight2O has produced a H,S & W Policy and Statement of intent to define our intentions and a framework document
to guide all partners in the delivery of unparalleled Safety, Health & Wellbeing performance. By signing the policy and
statement of intent, the COO and eight2O Board will commit to delivering the joint eight2O and Thames Water Vision
and Safety, Health & Wellbeing aims. This document also aligns our commitments to the Institute of Directors and HSE
document.
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eight2O Safety, Health & Wellbeing framework
8.2 eight2O Board Director Responsibilities
Maintaining Safety, Health & Wellbeing as the highest priority in our collective decision making is the responsibility of
each eight2O Board Member.
8.3 Current eight2O Board Structure
eight2O Safety, Health & Wellbeing framework
8.6 eight2O Leadership Responsibility
Find & Fix
Within eight2O we believe that strong, committed Safety, Health
& Wellbeing leadership will provide the foundation to achieve a
world class safety culture, where we challenge unsafe acts and
reinforce positive safety actions. (See diagram)
Major
Injury
Losses
Lost Time
Injury
First Aid
Injury
Last Chance
All Boards will have key roles and responsibilities documented
within their organisations’ Health, Safety & Wellbeing policies,
and will set aside a financial commitment to provide a health
and safety structure, to plan, assist and monitor the delivery and
governance of the policies across their business.
Incidents
Predict
Prevention
Near Miss
Unsafe Acts
Behavioural, Observation
& Challenge
Unsafe Attitude
Culture
Leadership
Belief & Passion
Resources
Expectations
Source: K Simons 2007
It is the obligation of the eight2O Board to set the Safety, Health & Wellbeing targets and objectives for eight2O which
their operational teams will implement, monitor and review progress and performance against during monthly
management meetings, thereby corroborating the ongoing commitment our people make towards Safety, Health &
Wellbeing.
All Board members are responsible for ensuring that their decisions align with their Safety, Health & Wellbeing
intentions and are accountable for ensuring the closure of corrective action plans for any non-compliance.
In addition, the eight2O Board has responsibility for ensuring annual reviews of health and safety performance and
management.
9.0 Enhancing Safety, Healthy & Wellbeing through Programme Definition & Optimisation
The eight2O Board will annually review and update Safety, Health & Wellbeing policy to authorise that it is
comprehensive, relevant and up to date with all Alliance member organisations’ requirements. These individuals have
the first line of responsibility for the distribution of Safety, Health & Wellbeing Policy and Statements of Intent to all
employees, supply community partners and suppliers.
8.5 Optimising the Skilled Workforce to Outperform Delivery Targets
B. Single
Solution
Approved
A. Need
Validated
NEEDS
VALIDATION
SOLUTION
SELECTION
The eight2O Board will provide the workforce with adequate resources and training, and assign competent Safety,
Health & Wellbeing advisers among the eight2O team to aid the delivery of our standards. They will appoint and
manage the teams that maintain our Safety, Health & Wellbeing management systems, overseeing the integrity of the
information and its continual update.
C. Project
Approved
SOLUTION
OPTIMISATION
D. OK to
Continue?
DESIGN
DEVELOPMENT
E. OK to
go to site?
PRODUCTION
DESIGN
CQC
IMPLEMENTATION
COMMISSION
& HANDOVER
Planning
Programming
Need
Validation
DS2
DS3
DS4
DS4
DS0
8.4 eight2O Policy Development
DS1
Individually, each Board Member should exhibit excellent visible leadership in safety by making it a personal priority and
demonstrating exemplary behaviour.
Safety, Health and Wellbeing touch points are defined and integrated throughout the ‘end to end’ process which
comprises seven key steps:
• Needs Validation,
• Solution Selection
• Solution Optimisation
• Outline Design
• Detail Design
• Construction
• Commissioning & Handover
Extended
Solution
Development
The Chief Operating Officer (COO) and the eight2O Board are responsible for Safety, Health & Wellbeing of our people
and each should ensure that the Alliance Core Team (ACT) and partner senior management teams take control of their
accountabilities in the collective management of Safety, Health & Wellbeing.
9.1 End to End Process
Solution
Selection
Within eight2O everyone is seen as being responsible for ensuring our collective Safety, Health & Wellbeing.
DS0, DS1
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eight2O Safety, Health & Wellbeing framework
eight2O Safety, Health & Wellbeing framework
The ‘pace’ of the schemes through the end to end process is a function of the establishment of alignment between the
complexity of declared Needs and the endorsed Solutions and their subsequent combining into Schemes for placement
on appropriate Delivery Streams (DSs’).
Lever 4 –
Data Innovation
To apply innovative approaches for converting
Data Innovation provides a wide range of
data into improved management insight and
S,H&W benefit ranging from:
decision making through software tools, to
• Enhanced pre-construction &
realise savings prior to the commencement of
management information
AMP6 largely through reduced scope to achieve
• Enhanced governance of S,H&W
Outcomes (e.g. No build solutions). This investment
processes
will also deliver a BIM platform for efficient data
• Enhanced trend analysis leading to
management throughout the project delivery
more informed risk management
life-cycle and embed the capability for further data • Reduction in the potential for human
analytics into eight2O.
errors via automation of parts of the
design process
• Enhanced compliance with S,H&W
regulation.
Lever 5 –
Sustainability
To embed sustainability principles within eight2O
design and delivery processes, including resource
efficiency and recovery and challenge business
cases for a sustainable impact on the environment.
Systems and tools will focus on energy efficiency
studies, guidance on how to apply waste, energy,
water and power efficiency and on setting up
waste recovery and recycling initiatives. Includes
an engagement strategy for NGO’s and planning
authorities for EIA on complex projects.
Lever 6 –
Procurement
To create a fully integrated supply community for
eight2O with forward visibility of the programme
in order to optimise and deliver procurement
efficiencies (e.g. Lower unit rates through bulk
buying, resource levelling and optimisation).
This will also enable the development of new
innovations and ideas, particularly into off site
constrcution (Lever 9) Standard Products (Lever 2)
and on site technology (Lever 10).
A fully integrated supply community
provides S,H&W benefit via by enabling
early inclusion and consultation with
partners at design stage.
Lever 7 –
Programme
Optimisation
To produce an optimised programme which
matches regulatory and customer Outcomes with
optimised packages of work, bundled by factors
such as asset type, location / catchment, customer
impact, supplier or regulatory driver in order to
produce the overall lowest totex programme
balanced against programme constraints.
This lever increases project, environment and
stakeholder understanding to mitigate risk during
AMP6 and is a key enabler for all other levers.
A fully optimised programme complete
with smoothed front end resource curve
will provide enormous advantages to
S,H&W via the reduction in workforce
ramp up management issues, production
pressure etc.
Lever 8 –
Lean Processes
To identify and implement “lean” methods and
techniques into eight2O design and delivery
processes in order to maximise productivity
and minimise wasted time across all processes,
including construction (for example lead time
reduction, better alignment between construction
and procurement and minimisation of nonproductive time on site.
Lean methodologies benefit Safety, Health
& Wellbeing via the reduction of time spent
on site, reducing the potential for incidents
to occur and minimising fatigue issues.
9.2 Delivery Streams
Delivery Streams (DS) are time bound delivery routes for projects, intended to limit the overall time spend in the
solution optimization stage by releasing those projects early where the scope was clear, while at the same time ensuring
value by assessing options for those ‘identified issues’ where the answer was not immediately clear.
There are five DSs’ designed based on the three workflow design steps.
DSs 0 &1: Single resolution evident & Simple
DS 2: Single Solution evident & requiring ‘tailoring’
DS 3: Complex or Single Solution not evident ’
DS 4: Complex with significant opportunity for efficiencies but requires further investment to secure.
The output is a successfully sanctioned Business Case which will ensure alignment between Needs and Outcomes while
providing value and securing business operational risk management requirements inclusive of S,H&W standards and policies.
9.2.1 Enhancement of Safety, Health & Wellbeing via Efficiency Lever Implementation
Resolution optimisation is supported by the implementation of 10 “efficiency levers” which drive efficiency through the
programme and ensure that the desired outcomes and strategic objectives are achieved.
These levers have both direct and indirect benefits to Health, Safety and Wellbeing as outlined in the table below:
Lever
Description
Lever 1 –
Regulatory
Challenge
To challenge the non-economic regulators and
through innovative and intelligent technical
analysis identify lower totex solutions to achieve
required outcomes. This particularly applies to
wastewater quality programme, required under
the Water Framework Directive, the Water Quality
programmed and the SEMD programme
Lever 2 – Standard
Products
Implement programme wide opportunities for the
standardisation of design and products, including
modular approached and standard designs across
all investment areas. This will result in the creation
of an e-Catalogue for eight2O standard products
and signature designs, which can be used by both
Designers and Construction teams and will include
preferred supplier(s) for each standard product.
Standard Products promote S,H&W
benefits to the workforce via enhanced
familiarity with installation methods.
Reducing the potential for harm from
knowledge / experience based errors.
Lever 3 – Asset
Standards
Challenge
To challenge and amend the current Thames
Water Asset Standards (design, operational and
maintenance) to ensure that the lowest totex
solutions adopting innovation and sustainable
principles can be implemented into design
processes prior to the commencement of AMP6.
Enhancing the existing Thames Water
Asset Standards will include the
optimisation of S,H&W standards.
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S,H&W Benefit
Promoting innovation, off site
construction, standard products and on
site technology all of which provide S,H&W
benefits either through reduction of on
site construction time / risk or enhancing
construction methods / techniques.
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h & Wellbeing framework
Lever 9 –
Off-Site
Construction
Lever 10 –
On-Site
Technology
eight2O Safety, Health & Wellbeing framework
To establish off site pre-fabrication supply
community for (a target of) 80% of the scope
of work currently assigned to eight2O, bringing
benefits by delivering the identification of products
and standard details and agreed suppliers in
preparation for delivery use by implementation
PM’s designers and construction teams during
AMP6.
This will bring improvements to S,H&W as
we undertake more construction in factory
controlled conditions
To identify opportunities and gain agreement
for the deployment of new technologies (using
the global experience and expertise from across
the eight2O delivery partners) into the AMP6
programme to achieve low totex solutions
New technologies which provide efficiency
gains and reduce construction effort have
a direct impact on S,H&W.
9.3 Enhancing Safety, Health & Wellbeing by Design
“Designers’ earliest decisions fundamentally affect the health and safety of construction work.”
1. Designer / Engineer
Finish the job right
Ensure safety is at
the forefront of you
considerations.
Reduce safety risks to as low
as reasonably practicable.
Communicate any
significant or unusual
residual risks.
Review safety performance
and feedback from
contractors and suppliers.
Reduce risk through
requesting feedback
on design issues and
Carry forward lessons learned encourage constructive
for similar projects
challenges.
Think about the specific
Ask yourself ‘Would I feel
safety risks that relate to
safe constructing and
your design rather than the
maintaining this design?’
generic.
2. Project Manager /
Technical Leader
Involve stakeholders as
early as possible to manage
significant safety issues.
3. Project Director /
Technical Reviewer
Thought – Safety & Health is embedded within the thought process
Risk – Actively eliminate or reduce safety & Health risk and promote safe practices
Communicate – Effectively communicate Safety & Health risk where it remains
4. Outputs
Step back from the detail
Resource the right people,
skills, equipment, time etc. to now and then to consider
high risk areas, such as at
complete the project safely.
the interfaces etc.
Consider safety over the
Look for any over reliance
whole project lifecycle
on processes within the
- implementation,
commissioning operation,
project or evidence of
complacency, cynicism or
maintenance and
burnout.
decommissioning.
Obtain client feedback and
review.
Safety,Health & Wellbeing Approach, Version 3, November 2014
Share lessons learned
effectively with the wider
business.
Consider bringing in a
reviewer who hasn’t been
close to the project or from
another sector to bring
another perspective.
Key project threats and
opportunities.
Updated design risk
register in line with design
development.
Information for inclusion in
the H&S file.
SHE boxes on drawings.
Red, Amber & Green (RAG)
lists.
Lessons learned register.
Lessons learned register.
Project start-up H&S
engagement with
stakeholders.
Assessment tools and
templates.
30
Actively communicate with
the next party so they can
fully understand the risks
within the design.
Identify and safety critical
design aspects with relevant
stakeholders and effectively
manage the risk.
Option evaluation records.
Evaluation records for Red/
Amber list items.
and practices to
support behaviours
Communicate any residual
risk clearly to the end user.
Capture lessons learned for
future use.
Design risk register.
5. Safe by Design tools
Document lessons learned
and feed them back within
the team and more widely if
relevant.
Regularly review risks and
mitigation measures.
Consider changes,
assumptions &
dependencies.
Establish risk assessment
processes and tools for safety
critical aspects.
Consider and distractions
pressures and competency
Ensure reviews are planned, hazards which could affect
structured and add value /
the quality of your teams‘
positivity challenge safety
work.
decisions.
The eight2O design team have an integral role to play in the identification, minimisation and onward communication of
the safety, health and wellbeing risks, which arise during construction work, operation and maintenance.
9.4 Key eight2O Safety & Health by Design Principles & Behaviours
Do the job right
Make sure you understand
the safety risks within
the scope of the client
requirements.
eight2O fundamentally believe that good design contributes directly to the protection of the safety, health and wellbeing
of the workforce and those building and constructing our design solutions.
Safety is integrated into our design processes such that it is a consideration of every thought and decision made. In
order to contextualise this eight2O have adopted safe by design principles & behaviours to support our designers.
Start the job right
Information for operating
Include SHE box on
and maintenance manuals.
construction issue drawings
Change control records.
Design risk assessment
tools.
Sharing at business
meetings, conferences,
Quarterly board review stc.
Safety risk workshops.
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eight2O Safety, Health & Wellbeing framework
By focussing on the elimination and mitigation of hazards throughout our design work and the reduction of associated
residual risks to ALARP prior to project handover our designers will ensure legal compliance, maximise efficiency and
provide value for money.
9.5 eight2O Designers Red-Amber-Green List
The eight2O Safety by Design Working Group have developed Red-Amber-Green list (see appendix 7) which provides
detailed guidance for designers helping them to identify and eliminate hazards, and control risks.
The eight2O RAG list utilises a 3 stage categorisation of guidance for designers which is summarised below:
RED:
Hazardous products, processes and procedures to be eliminated from the project.
eight2O Safety, Health & Wellbeing framework
•
•
•
•
members;
Encouragement for the above to maintain a positive Health, Safety and Wellbeing culture;
Promotion of a Health, Safety and Wellbeing ethos which is embedded in all process; from feasibility, through
design, production and commissioning;
Consistent and effective transition from AMP 5 to AMP 6, with regards to Health, Safety and Wellbeing;
Achievement of Health, Safety and Wellbeing aims, as set out in the strategy document.
10.3 eight2O Safety, Health & Wellbeing Steering Group
Senior Safety, Health & Wellbeing professionals from partner organisations will meet on a quarterly basis to discuss
matters of Safety, Health & Wellbeing pertaining to eight2O activities and wider industry performance and best practice.
Products, processes and procedures to be positively encouraged
Terms of reference are included below:
• Ensuring suitable and sufficient Safety,Health & Wellbeing resourcess are provided to facilitate the development
of the eight2O Safety,Health & Wellbeing strategy via the provision of ECI & working group structures
• Collaboration with all eight2O partners in the development and sharing of Safety,Health & Wellbeing Innovation
and Industry leading best practice
• Sharing any learning either re-active or pro-active which could enhance the Safety,Health & Wellbeing
performance of eight2O
• Providing strategic guidance to the Safety,Health & Wellbeing Committee.
9.6 Leading Indicators of Intergration of Safe by Design Principles
10.4 Monthly Safety, Health & Wellbeing Performance Forum
Leading indicators of the integration of health and safety by design principles into eight2o will be developed and
measured on a monthly basis. The purpose of which is to drive positive behaviours from all those involved in our design
process. Some examples of these include:
A senior representative of the supply community partner organisations and the most senior supply community partner
Safety, Health & Wellbeing professional must attend a Safety, Health & Wellbeing performance meeting chaired by the
eight2O senior operational managers on a monthly basis to review performance.
AMBER:
Products, processes and procedures to be eliminated or reduced AFARP and only specified if there is no other option.
The designer should provide information about these risks, and the reason for their selection.
GREEN:
•
•
•
•
Number of designer site visits
Number of designers attending behavioural safety and health and wellbeing training
Monitor action closures resulting from residual risk registers using the OTIF (On Time In Full) principle
Health Impact eliminations created by changes in design
10 eight2O Communication & Consultation Requirements
Effective communication and consultation is essential to the operation of eight2O. A number of consultation and
communication platforms are in place the purpose of which are explained below.
10.1 Health and Safety Leadership Team (HSLT), CAPEX & OPEX Safety Forums
10.5 Monthly Employee Consultation Forums
A senior representative from the Programme Management, Innovation and each of the JV partners will chair a monthly
employee committee, comprised of delivery personnel from within their organisations and employee representatives
who have undertaken an appropriate employee representative training course, to enable the discussion and escalation
of Safety, Health & Wellbeing issues within each partner organisation. The meeting issues and actions resulting
from these committees will be forwarded to the Monthly Performance Meetings to ensure top down / bottom up
communication.
10.6 Executive Incident Review (EIR’s)Template
eight2O is committed to maintaining and supporting the Health and Safety Leadership Team (HSLT), CAPEX, OPEX
& SCADA Safety Forum’s. The eight2O Chief Operating Officer (COO) and senior operational managers will represent
the eight2O at these forums respectively. The purpose of these forums is to drive engagement, communication and
collaboration between key Thames Water delivery partners ultimately leading to the utilisation of this forum as a means
of driving innovation and best practice sharing within Thames Water & the alliance.
eight2O will participate in the Thames Water Executive Incident Review (EIR) process for all lost time, major injuries,
high potential incidents and all health & wellbeing incidents resulting in lost time, the purpose of which is to ensure
that incident investigations are effective and that sensible recommendations are made and closed out. Operational
management will be invited to the EIR to present the findings from the investigation. Where a sub contracting
organisation is involved they shall also be invited to the EIR and expected to participate in the presentation of the
findings. The operational employees involved in the incident may also attend these review meetings.
10.2 eight2O Health Safety & Wellbeing Committee
10.7 Monthly Employee ‘Team Talk’ Meetings
The director responsible for safety will convene on a minimum of a quarterly basis a Safety, Health & Wellbeing
committee meeting with the purpose of agreeing and defining the strategy for eight2O. As a minimum this meeting
will require representation from Thames Water assessor H&S professional, eight2O COO and an external industry
independent expert.
The eight2O Head of Health & Safety shall identify a schedule of planned toolbox talks and team talks incorporating
the (KPI) Thames Water monthly team brief material for delivery each month. All operational personnel shall receive a
minimum of two planned toolbox talks / team talks per month covering two separate subjects.
Terms of reference are included below
• Guidance to Alliance Board members and eight2O’s Health, Safety and Wellbeing Steering Group;
• Effective delivery of high level leadership and behaviour strategy on S,H&W issues by the Alliance Board
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The delivery of the toolbox talks / team talks shall be the responsibility of the operational management who shall
identify persons competent in the briefing of information.
Each briefing shall be recorded and records kept of briefings for the life of the project. Records shall be maintained.
The briefing record shall include the facility for feedback.
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10.8 Safety Alert
The eight2O Head of Health & Safety shall ensure that Safety Alerts are identified and produced for all serious incidents
and significant near misses. Safety Alerts shall be pictorial and contain photographic as well as written explanation of
the incident to ensure briefing of the alert is as easy and effective as possible.
The delivery of the Safety Alerts shall be the responsibility of the operational management who shall identify persons
competent in the briefing of information.
eight2O Safety, Health & Wellbeing framework
11. Planning & Implementing our Safety, Health & Wellbeing Standards
A detailed planning and implementation framework which includes key Safety, Health & Wellbeing terms and conditions
(eight2O Safety, Health & Wellbeing Terms & Conditions) has been developed and should be read in conjunction with
this framework document.
12. Key eight2O Documentation Structure
Each briefing shall be recorded and records kept of briefings for the life of the project. Records shall be maintained. The
briefing record shall include the facility for feedback.
12.1 Thames Water Essential Standards
The safety alerts must be uploaded to the health & safety hub.
There are currently a number of essential standards which have been developed and implemented by Thames Water.
These standards contain explicit requirements which must be adhered to by all those working on or behalf of Thames
Water. (See Appendix 1)
10.9 Safety “Stand Downs”
A safety stand down day shall take place at intervals identified by and appropriate to project management needs. These
events will involve the entire project attending a day’s safety workshop. These events will be interactive and engaging,
the content and subject matters will be targeted to enhance performance based on incident trends and proactive safety
messages.
10.10 Regulatory Liaison
eight2O and supply community partners are required to provide proper and lawful access to regulatory
enforcement staff and other related parties such as representatives of insurers. Principal contractors and all contractors
shall ensure that eight2O is advised of all action by regulators in connection with the works, including:
• Site visits and comments made during such visits
• Site inspections and comments made during such inspections
• Written communication, and
• Enforcement notices or other formal action.
All contact with enforcement agencies must be notified to safeguard as soon as reasonably practicable.
The following Regulators are seen as key and influential stakeholders in relation to health and safety matters:
• The Health & Safety Executive
• Local Authority Environmental Health Officers
• The London Fire and Emergency Planning Authority
• Drinking Water Inspectorate (DWI)
• Environment Agency.
The eight2O Head of Health & Safety takes primary responsibility for maintaining good communications between
eight2O and the above parties on health & safety matters.
eight2O via the Safety, Health & Wellbeing team will maintain regular and routine contact with all Regulators on health
and safety matters, primarily through regular communications, formal reports and meetings. As appropriate such
communications will also involve other members of the eight2O team including Principal Contractors and other CDM
Duty Holders and Thames Water.
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12.2 eight2O Essential Operational Standards Manuals
Each supply community partner shall ensure the provision of suitable
visual standards packs showing through the use of pictures the minimum
operational requirements for key activities. These packs shall be briefed
at induction to all operational teams and shall include:
What’s new?
•
•
•
•
Network visual standards
Reinstatement visual standards
Trench support standard designs
Site setup standards
12.2.1 Infrastructure
•
•
•
Network visual standards
Reinstatement visual standards
Trench support standard designs.
12.2.2 Non-Infrastructure
•
•
Construction site setup standards
Construction visual standards.
12.3 Infrastructure Safety, Health & Wellbeing Information
Each supply community partner shall ensure the provision of suitable and sufficient information to all network teams
in the form of a team information pack containing relevant Safety, Health & Wellbeing & Environmental information
including:
• Policy statements
• Risk assessments
• Point of work risk assessments
• Method statements and / or field procedures
• Emergency contacts
• COSHH.
This shall be provided at induction and be specific to the work stream. This document forms part of a series of
documents and guidance to develop and standardise our Safety, Health & Wellbeing standards for our construction
activities.
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eight2O Safety, Health & Wellbeing framework
eight2O Safety, Health & Wellbeing framework
13. Monitoring Safety, Health & Wellbeing
Performance
What’s new?
•
Reward Framework
Risk profiling
13.1 Health and Safety Inspections
At all eight2O worksites, supervisors and other contractor management staff are to carry out regular Safety, Health &
Wellbeing inspection checks.
The frequency of inspections will be agreed with eight2O during pre-start meetings and will take account of the nature of
the work, previous results and any other relevant factors.
4 - Tier Inspection
frequency developed
Instigation of baseline
compliance assessments
Q1
Compliant for one discrete
quarterly period
Q2
Q3
Compliant for one discrete
quarterly period
Q4
Compliant for one discrete
quarterly period
The inspections will be conducted in coordination with Thames Water’s own inspection schedule to avoid duplication
and to maximise the use of resources and effectiveness of the inspection system.
A programme of inspections will be established and maintained by the eight2O Safety, Health & Wellbeing team
and reports on progress in undertaking inspections will be included in period reports to eight2O and Thames Water
management.
As a minimum first line management will be targeted to undertake a site inspection covering each work site or project
under their control on a weekly basis.
13.2 Personal & Process Safety Inspection
Instigation of compliance reward & personal
improvement processes
13.2.2 Personal & Process Safety Auditing
Independent personal and process safety assurance audits will be carried out at suitable timeframes to be agreed
during pre start meetings and will cover each process construction site where eight2O is undertaking construction
activities.
The results of these audits will be published at regular timeframes and will be copied to each alliance or supply
community partner and will be discussed at the Safety, Health & Wellbeing committee. Audit performance will be
benchmarked internally against all eight2O sites.
13.2.1 Safety & Compliance Inspection
JV partners are required to implement a tailored safety and engineering quality inspection process which will be used to
categorise each of our teams into one risk profile group.
Thames Water deep dive audits will also be carried out based on the Thames Water risk register.
13.3 Leadership Tours
Thames Water Governance & eight2O Standards
Control
Internal Assurance
Independent Assurance
Site Supervision
Assurance Officers
Thames Water Site
Inspection Process
3. Implementation of risk based audit schedule
eight2O develops and maintains a programme of leadership tours covering key work locations for the Alliance Core
Team (ACT & eight2O board) covering the areas which they are responsible for.
Programmes will be co-ordinated through the Thames Water systems manager in order to avoid any duplication of, or
repeat tours to the same location.
1. Analysis & Interpretation of inspection results
2. Review of engineering team leaders & formation of risk based audit schedule
It is mandatory that senior managers from all organisations working on the eight2O Project complete regular leadership
tours. Senior managers from Principal Contractors and their supply community partners are also invited, and
encouraged, to contribute actively in eight2O leadership tours as a part of our shared determination to deliver health
and safety excellence in support of the zero harm philosophy of the programme.
High levels of
engineering
compliance
4. Installation of reward & personal improvement processes
The basis of any leadership tour shall be to focus on engagement to provide an opportunity for employees and alliance
and supply community partners to raise and share any health or safety successes and concerns and to seek assurance
that health and safety systems across the Programme are understood and followed.
13.4 Key Performance Indicators
Subsequently, internal engineering compliance assurance inspection plans become graduated, meaning that the higher
performing the team, the lower risk they pose, and so they will receive fewer compliance officer audits.
eight2O will review and refine our existing personal and process safety indicators, and develop leading measures to
promote a proactive safety culture.
This acts as an incentive, rewarding Partner and Trusted groups, while encouraging lower-performing teams to improve.
These performance indicators will be monitored and reviewed on a monthly basis and will also be weighted in the
favour of leading measures to motivate our people.
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eight2O Safety, Health & Wellbeing framework
13.5 Safety, Health & Wellbeing Reporting
eight2O or supply community partners will be required to meet the Safety, Health & Wellbeing targets and report on a
series of Key Performance Indicators on a monthly basis. The monthly report will be as per directed by the eight2O Chief
Operating Officer (COO) and will focus on number of metrics to include leading and lagging indicators. An appropriate
reporting template will be supplied to the alliance and supply community partner at the pre-start meeting stage.
The eight2O or supply community partner will nominate a reporting representative who will oversee the collection
of monthly Safety, Health & Wellbeing data and liaise with the eight2O safety teams to supply the required monthly
reporting data.
eight2O Safety, Health & Wellbeing framework
14.0 Reviewing Safety, Health & Wellbeing
14.1 Management Review Meetings
An annual management review meeting shall be held in accordance with OHSAS 18001 requirements to review the
performance of the Safety, Health & Wellbeing Management System and to set targets for improvements. Minutes shall
be recorded and reviewed.
Appendices
13.6 Auditing of Safety, Health & Wellbeing Management
Appendix 1 – Thames Water Essential Standards
eight2O will develop an integrated annual audit programme which will be planned, executed and reviewed by the
programme health and safety team and will include internal, external and third party audits across all operational
processes, as well as targeting specific areas of focus which result from the residual risk rating outputs generated from
the assessment of our legal compliance matrix, each of which will be signed off by the eight2O Board.
Please refer to Thames Water Health & Safety hub for copies of the most upto date essential standard documents.
http://www.healthandsafetyhub.co.uk/651.jsp
The level of audits conducted on alliance and supply community partners, including any required as part of assurance
processes associated with the procurement processes, will be decided on a case by case basis by the health and safety
teams within eight2O. Any such audits shall include site verification that management systems are being applied.
A programme of Safety, Health & Wellbeing audits will be established and maintained by the eight2O Safety, Health &
Wellbeing assurance team and reports on progress will be included in period reports to the eight2O Core Team.
As a minimum, an annual Safety, Health & Wellbeing audit will be conducted by eight2O on each principal contractor as
part of the eight2O assurance process.
Findings considered by the auditor to represent serious safety risks will be referred immediately to the eight2O or supply
community partners accountable manager and Safety, Health & Wellbeing lead and to the Alliance Core Team members
responsible for the work discipline involved.
Alliance Core Team members have a remit to overview safety activity across the Programme where within their
professional discipline and are empowered to step-in and have work stopped or curtailed when in their opinion it is
unsafe to carry on unchecked. Any areas where they have utilised their power to stop works will be raised as an issue
with the Thames Water senior management team.
A senior representative from the involved alliance or supply community partner will attend such meetings.
13.7 Notification of Non-conformances
Our lead auditors are competently qualified and will review procedural compliance and raise major observations, minor
observations and oportunities for improvement as required.
Audit summaries will be tabled at Board level during monthly management reviews. In addition we will utilise
independent third party auditors to benchmark safety and engineering compliance performance across eight2O
operational activities.
All non conformances will be raised onto the Thames Water RIVO safe guard system.
13.8 Tracking and Close-out of Non-conformance Requests
The eight2O Safety, Health & Wellbeing department will review close out of corrective action requests on health and
safety matters, and will report progress at the Alliance Core Team meeting.
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eight2O Safety, Health & Wellbeing terms and
conditions (minimum standards)
1.0 Introduction
Safety, Health & Wellbeing
Terms and Conditions
(Minimum Standards)
This document has been produced for the use of the management and supervisory staff of eight2O and its supply
community partners, who are required to implement the relevant standards and instruct and inform all their employees
and other personnel under their control in the requirements. If there is any doubt or misunderstanding of the content of
this document the manager or supervisor should consult with the eight2O Senior Manager for the project or his nominee
for clarification.
2.0 Pre-Qualification and Tendering Guidance
Please refer to the eight2O procurement strategy for information on pre-qualification and tendering requirements.
3.0 eight2O Construction (Design and Management) Regulation Compliance
The eight2O Programme is a notifiable construction project therefore all requirements of the Construction (Design and
Management) Regulations (CDM) shall apply.
The works involve the delivery of a diverse range of works and/or the provision of a variety of services in respect of water
and waste water installations, facilities and infrastructure (including networks) at various locations.
3.1 Client Duties
As a client, Thames Water has one of the biggest influences and controls over the way a project is run and accepts
accountability for the impact that our approach has on the health and safety.
Thames Water is committed to appointing competent and adequately resourced suppliers and to ensuring that
appropriate management arrangements are in place to allow construction work to take place safely and without risks to
health.
3.2 Making Appointments
The client shall have procedures to ensure that anyone appointed to undertake design, CDM co-ordination or
construction work (including Principal Contractor roles) is competent to undertake their duties on the Programme.
The client will also ensure that the appointee has the ability and processes to maintain suitable management
arrangements, including the allocation of sufficient time and other resources to meet their obligations.
When an appointment is made the responsibilities shall be formally assigned and documented.
Where the company to be appointed is a designer, the client shall seek assurance that designers verify that workplaces
are designed taking account of the workplace (Safety, Health & Wellbeing) regulations.
3.3 Accepting Commissions
No one involved in the eight2O Programme is to accept an appointment to undertake design, CDM co-ordination or
construction work without first being satisfied of their own competence to undertake their duties on the Programme.
3.4 Co-operation
Everyone involved in the eight2O Programme shall seek the co-operation of others involved, including on adjacent sites,
and to co-operate so that all parties can meet their CDM and other legal obligations to deliver a safe project without
adverse health impacts.
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eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
3.5 Co-ordination
Everyone involved in the eight2O Programme shall co-ordinate their works with one another to ensure that the
Programme can be carried out ensuring the health and safety of those working on or affected by the Programme.
All parties should recognise that the importance of communication for effective performance, reducing errors and
improving safety. Clarity of communication is vital when work is being co-ordinated on the eight2O project.
The client shall appoint the CDM Co-ordinator who will produce a facilitate CDM compliance and ensure health and
safety aspects are considered during design works as well as ensuring that suitable and sufficient pre construction
information is provided for all construction work packages.
3.6 Elections by Clients
Election by client (CDM Regulation 8) shall be in writing either in formal correspondence or by contract. In all cases
the organisation elected shall acknowledge the election in writing to eight2O. Where election comes to an end or is
terminated this shall be notified to as soon as possible.
3.7 Designers’ Role and Responsibilities
Designers, from concept to detail, are required via the Construction (Design and Management) Regulations to identify
and reduce hazards which may create significant risks for contractors, users and
maintenance personnel.
eight2O is determined that they design for health and safety at each stage of
the works and that needs and solutions inclusive of final designs are optimised.
Learning from AMP5 has highlighted that the most successful projects have been
achieved by:
1. Designers ensuring that they visit site to understand the constructability of
their design solutions
2. Designers being allocated responsibility for a project from outline design
right through to delivery
3. Designers ensuring that they regularly visit the project during the
construction phase to identify any learning opportunities.
In furtherance of this, eight2O will develop high level design principles to guide
and influence designers in the understanding, quality control and enhancement of design processes to deliver the best
possible solution given the project constraints.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
•
•
•
•
•
There is co-operation and participation in eight2O health and safety initiatives for designers
Information is passed on in a timely manner for residual risks, so that their mitigation may be planned by
eight2O and supply community partners and others
Members of the team have access to appropriate, competent health and safety management advice and support
Monitoring and reporting, including completion each period of a health and safety “design scorecard” and
reporting of incidents is undertaken, and
They co-operate fully with the assurance activities of eight2O and Thames Water.
3.9 Principal Contractors’ Role and Responsibilities
eight2O and its supply community partners are required by CDM to identify hazards, evaluate risks and develop
appropriate plans supported by risk assessments and method statements. eight2O and its supply community partners
should be aware that eight2O and Thames Water are determined to manage the project such that the Safety, Health &
Wellbeing of all the involved parties is secured.
eight2O’s policy is to appoint supply community partners early where possible, so that they can engage with designers
on optimising the constructability of the designs. Systems, procedures and ways of working shall be subject to
competent scrutiny up the supply community. Health and safety plans and/or operations that do not meet eight2O
expectations shall not be deemed acceptable and changes will be required (subject to assessments of reasonable
practicability). Where design is part of the works, the alliance and supply community partners shall comply with the
design requirements in this document.
3.10 Determining the Principal Contractor
The principle contractor will be determined as early as possible via the governance controls implemented within the
eight2O “Delivery Panel” in order to enable maximum utilisation of planning time and engagement with the supply
community as early as possible to assist in project planning and risk mitigation processes.
The principal contractor is the key duty holder during construction, and is required to ensure effective management
of health and safety on a worksite throughout the construction phase of the works. The main duty of the principal
contractor is to properly plan, manage and coordinate the health and safety aspects of the works during the
construction phase, in order to ensure that hazards are identified and risks are properly controlled.
The principal contractor has a duty to liaise with all of the other CDM Co-ordinator duty holders,in particular cooperating with designers and CDM co-ordinators. This is particularly important where there are changes in design.
Whilst the principal contractor is under a duty to co-operate and have systems which allow and facilitate co-operation, the
duty and responsibility for managing health and safety during the construction phase, lies with the principal contractor.
Further to this, the eight2O safety by design working group will develop Safety, Health & Wellbeing “RAG” guidance for
designers to support them in the risk reduction of their designs.
It is essential that principal contractors are fully aware of the duties of other duty holders so that they know the level of
information they may reasonably expect. Principal contractors must recognise that time is a resource, and that they will
be given reasonable time to plan and prepare for the work activities (from contract award to starting the construction
phase) with regard to health and safety.
Designs that do not meet these expectations, and in particular where there are opportunities that have not been seized
to improve the embedding of good health and safety practice and/ or eliminate/ reduce significant risks, shall not be
accepted and rework will be required.
Principal contractors are required by eight2O to place great importance upon health and safety within their agendas and
to review the health and safety implications of all decisions.
3.8 The Lead Designer Responsibilities
3.11 Duties of Principal Contractors
•
•
•
•
•
•
42
All health and safety requirements are fully incorporated in the design process including design for safe
operation and maintenance of the constructed asset
The general principles of prevention are in place during all stages of the works
A competent ‘lead health and safety co-ordinator’ is in place to liaise with the CDM Co-ordinator
There is a project specific focus within their work that embraces the most significant risks
The team’s approach and knowledge, including sub-consultants, is developed through workshops and discussions
There are formal, documented systems and procedures in place to identify and evaluate design options and
achieve documented reductions in health and safety risks
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The duties of principal contractors are defined within CDM Regulations 4-7, 22-24 & 25-44 and further amplified in the
Health and Safety Commission’s Approved Code of Practice entitled “Managing Health and Safety in Construction”
(reference L144).
Principal contractors are to ensure that:
• Clients are aware of their duties
• They establish the identity of the CDM coordinator, and
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•
•
That the Health and Safety Executive has been notified before they start work
Principal Contractors shall take account of the general principles of prevention in carrying out the construction
activities.
As employers, principal contractors must also ensure, so far as is reasonably practicable, theSafety, Health & Wellbeing
of their employees and that they conduct their undertaking as principal contractor in such a manner as to ensure that
persons not in their employment who may be affected by their activities are not exposed to risks to their health and safety.
Various eight2O work packages will fall under the notifiable threshold of 30 working days duration or 500 hours of
activity and these will still be subject to CDM in full.
Principal contractors are required to:
• Check competence of all their appointees and where a party is novated to them to ascertain whether adequate
checks upon competency were carried out
• Ensure that their contractors are informed of the minimum time they will be allowed for planning and
preparation before they begin work on site
• Promptly provide the CDM Co-ordinator with any information relevant to the health and safety File and ensure
that eight2O and supply community partners also provide the relevant information in a timely manner
• Plan, manage and monitor the construction phase in liaison with eight2O and supply community partners
• Prepare, develop and implement a written plan and site rules (the initial plan to be completed before the
construction phase begins)
• Provide eight2O and supply community partners with relevant parts of the plan
• Make sure suitable welfare facilities are provided from the start and maintained throughout the construction
phase
• Identify opportunities for risk reduction
• Consult with the workforce
• Ensure all workers have site inductions including a ‘Welcome to eight2O’ induction and any further information
and training required, including other eight2O branded materials as required
• Liaise with the CDM co-ordinator regarding ongoing design
• Display the completed project notification
• Obtain relevant licences, consents and permits
• Ensure that sites are secured
• Communicate this Standard and other requirements through their supply community, and
• Co-operate fully with the assurance activities of CRL.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
4.0 Health & Wellbeing
It is the express aim of eight2O that we protect the health and enhance the wellbeing of our people.
In furtherance of this aim it is essential that every eight2O partner and supply community member ensures that prior
to an employee or staff member entering the eight2O programme that a medical assessment for non operational staff
offered on a no obligation basis for the purposes of providing statistical information and identifiable trends. This will
enable us to shape our health and wellbeing strategies to target the health and wellbeing trends present within our
workforce. Operational staff should be declared medically fit for the role which they are undertaking, in line with the
requirements and risks for their role, as well as being offered a lifestyle
assessment.
What’s new?
General Provisions
All eight2O and supply community partners must utilise an
occupational health service provider whose performance has been
procured and evaluated or utilise their own in house service which has
been evaluated and approved.
All eight2O and supply community partners must ensure that their
employees have available occupational health advice; to allow for
guidance to be given to management on ways of generally reducing the
impact of work on health and to give confidential advice to employees
where they have concerns.
•
•
•
•
•
•
•
•
Pre-placement medical assessments
Minimum of Gold Status on the Thames
Water Health Maturity Model
Healthy by design guidance
Health Performance Indicators (HPI’s)
Provision of defibrillator units
Pre-placement drug and alcohol assessment
Risk assessment of stress and resilience
issues
Absenteeism and presenteeism
management
The provisions made within these terms and conditions will allow
eight2O to attain a minimum of “Gold Status” after completing the Thames Water Health Maturity Model (See Appendix
2). It is our aim to work towards Platinum status in partnership with Thames Water.
eight2O and supply community partners shall procure occupational health support so that ‘reactive’ and ‘preventive’
services are available to all personnel.
It is essential that the following Occupational Health & Wellbeing provisions are in place:
Workplaces and Procedural Provision
3.12 Construction Phase Plans (CPP)
4.1 Risk Assessment
The detailed arrangements for complying with this framework shall be included in the principal contractor’s health
and safety plans and associated method statements. These shall be based on comprehensive risk assessments
incorporating legislative and planning requirements. The construction phase plans shall be submitted to eight2O and/or
Thames Water and the appointed CDM Co-ordinator in good time in advance of planned commencement of work/ first
phase of the work.
Physical and psychological health risks are to be included for consideration and evaluation in general risk assessments.
eight2O shall
• Seek advice as appropriate and evaluate submitted construction phase
plans and highlight any shortcomings where the content does not meet
the requirements of this framework
• Issue formal authority to commence the planned works when
construction phase plans are deemed acceptable, and
• Make arrangements for the periodic review of health and safety plans by
the CDM coordinator to check that they remain suitable and sufficient.
The principal contractor shall ensure that the CDM Co-ordinator is in
possession of current, up-to-date construction phase plans.
As a minimum standard these must include where identified as hazards:
• Physical agents (noise and vibration)
• Contact with or the generation of substances hazardous to health
• Musculoskeletal risks and the ergonomic environment.
Role based Occupational Health & Wellbeing risk assessments must be completed for each discrete role within the
eight2O delivery framework.
These shall include:
• Working hours, repetitive tasks and fatigue
• Any physiological and psychological health risks provided by the tasks performed
• Key stressors in the performance of the role, reasonably identifiable as impacting on wellbeing.
4.2 Hierarchy of Control
Collective control measures should be considered before personal protection is issued as a control measure against
health hazards. These considerations must include engineering options, engineering controls or substitution materials /
changes to work practices.
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4.3 Healthy by Design
To implement an effective impact on and enhance health and wellbeing throughout the course of the project it is
essential to ensure that:
• Design teams have suitable and sufficient professional occupational health advice to enable them to seek
guidance on what mitigating measures or changes they can make during the design stage to effectively design
out occupational health issues
• Suitable procedural interventions are incorporated at the design stage to fully consider Health risks and
eliminate them in accordance with the hierarchy of control.
Where PPE (Personal Protective Equipment) or RPE (Respiratory Protective Equipment) is identified as requisite by a risk
assessment, the following minimum standards are required:
• A PPE risk and suitability assessment to include negative interactions between equipment
• User engagement, consultation and evaluation in the selection of items of PPE
• Consideration of the anthropometry of target users, i.e. fit, comfort and sizing across the range of variables in
human physique etc
• Training in the correct use, maintenance and care of any provided PPE and RPE
• The provision of quantitative face fit testing for all RPE.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
Minimum Standard for the Provision of Personal Medical Assessments
Test
Why is it tested?
How is it tested?
Height & Weight
To help assess other tests (height and weight are essential
measurements).
Height Meter and Scales
Blood Pressure
Blood Pressure is important because the higher your blood
pressure is, the higher your risk of health problems in the future.
If your blodd pressure is high, it is putting extra strain on your
arteries and on your heart. Over time, this strain can cause
the arteries to become thicker and less flexible, or to become
weaker.
Blood pressure monitor with a
cuff around the upper arm
Heart Rate
Your heart rate relates to how many times your heart beats in
one minute. This can be a useful guide for when gauging health
improvements.
As part of the above blood
pressure test
Lifestyle Review
As part of the assessment, staff are asked questions about
various areas such as nutrition, activity levels, sleep, stress,
smoking and alcohol, all of which will play a part in overall
health levels. Staff will have the opportunity to complete
MyWellbeingCheck™ (our lifestyle assessment tool) before their
assessment plus 12 months access to monitor lifestyle issues.
Questions relating to each of
the lifestyle subjects
Body Fat %
High levels of body fat increase your risk of future health
problems including diabetes and obesity related diseases.
Hydration %
Water makes up over half of your body and is essential for
daily functions. Hydration is therefore important for many
areas including maintaining energy levels and concentration,
reducing fatigue, keeping your skin healthy and much more
Basal Metabolic
Rate (BMR)
BMR is the rate which the body uses energy while at rest to
maintain vital functions such as breathing and keeping warm.
It is therefore essential that you eat more than this number of
calories.
Estimated Daily
Calories (EDC)
Linked in with the above BMR test, estimated daily calories are
calculated to provide a figure that willmaintain your weight,
based on your current activity levels.
Lung Age
After entering your actual age, height and ethnicity, a simple
lung function test is carried out to provide us with your lung
age, which can be useful for people thinking of improving
activity levels or stopping smoking.
A specialised lung function kit
that requires you to exhale as
hard as you can to release as
much air from your lungs in one
second
Total Cholesterol
Cholesterol is an essentialsunstance for the body’s normal
functioning, but if levels get too high, it can become a silent
danger that puts us at risk of a heart attack or stroke.
A small blood sample is taken
from your finger
HDL Cholesterol
HDL is the ‘good’ cholesterol that helps remove harmful bad
cholesterol. High HDL levels reduce the risk of heart disease
however low levels can increase the risk. We than provide a TC/
HDL Ratio which gives a food indication of cardiovascular risk.
4.4 Health Surveillance
The partner organisation or supply community partner will be responsible for managing the health surveillance
arrangements across the workforce (in conjunction with their occupational health provider) engaged and as a
minimum, have agreed occupational health protocols for the following:
• Hand Arm Vibration Syndrome (HAVS) related health surveillance
• Audiometric testing
• Control of substances hazardous to health (COSHH) surveillance, where a situation
has been identified where surveillance is deemed necessary
• Respiratory health surveillance
• Dermatological/ skin health surveillance
• Colour blindness testing. (where applicable)
• Fitness to drive
• Fitness to enter confined spaces
Surveillance should be based upon the risks associated with the type of activity being
undertaken in line with regulatory requirements.
4.4.1 Provision of Personal Medical Assessments Policy
Within eight2O we believe that we can create an environment that encourages a culture of care and concern for each
other, which is intolerant of any level of harm and is focussed on protecting the health and enhancing the wellbeing of
our people.
In line with this aspiration eight2O mandate that every person working on this programme inclusive of the supply community
be provided with a non obligatory and free Personal Medical Assessment (PMA) to a defined minimum standard.
This strategy is designed to complement the Occupational Health side of our SH&W Approach namely the provision of
Safety Critical Medicals and Health Surveillance.
Diabetes
In order to standardise the provision of PMA’s across eight2O and the supply community the following standards have
been mandated for implementation.
Cardiac Risk
Assessment
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Diabetes is a condition where the amount of glucose in your
blood is too high because the body cannot use it properly - this
test takes a snap shot of current blood sugar level.
The Cardiac Risk Assessment provides you with potential 10
year risk of cardiovascular health disease. Your result will be
provided as a figure (eg 2%) which suggests the person has a
2% risk of developing cardiovascular disease in the next ten
years.
Using specialist equipment
called bio-electrical
impendence, this simple test
involves attaching electrode
pads to your hand and foot
and sending a very small (safe)
current through the body
Using the above equipment, we
enter your age, height, weight,
gender, and this is combined
with your body fat level to
provide BMR and EDC
A small sample is taken from
your finger.
Your score is calculated
by taking into account key
risk factors including blood
pressure, cholesterol and
smoking habits (three key
health risk factors). This is
calculated using a specific
algorithm.
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OPTIONAL
Bowel Screen
OPTIONAL PSA
Sample (Men
only)
Same Day Report
To assess whether blood is in the sample provided, so that
referrals can be maed to a GP for further review.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
A bowel testing kit is provided
during your appointment and
this is sent to a laboratory
with results provided within 10
working days.
A full blood sample is taken
A specific test for men over the age of 0, PSA stands for prostate
from a vein in your arm and
Specific Antigen and a raised PSA level may show that you have
sent to a laboratory with results
a problem with your prostate. From here a GP referral can be
provided within 10 working
made to follow this up.
days.
You will receive a same day report highlighting all of your
results in a traffic light style scoring system. Green means your
results fall within healthy levels, amber is boarderline and red is
outside of healthy levels.
4.8 Reactive Health Support Services
The following ‘Reactive’ services are mandatory and shall be provided for all personnel engaged (including supply
community members):
• Providing first aid and emergency response services to be operated from site based facilities appropriate to
each work location
• Providing tailored occupational health support in the management of illness and injury affecting an individual’s
ability to carry out their duties and in rder to facilitate a return to work or continued presence in work following
illness or injury.
4.8.1 Automated External Defibrillators (AEDs)
n/a
4.5 Welfare at Worksites
Principal contractors shall provide quality welfare facilities to support the eight2O occupational health programme.
Welfare facilities must be established and in working order before any works on site commence. All toilet, washing,
changing, personal storage and rest areas must be easily accessible and have adequate heating, lighting and ventilation.
Facilities may need to be provided at more than one location on a large site to ensure workers have easy access.
The eight2O or supply chain partner must also provide each working vehicle with hot water and welfare facilities
including soap and towel dispenser.
4.6 Health & Wellbeing in Workplace Monitoring, Investigation and Auditing
All eight2O and supply community partners should ensure that their audit and review regime includes occupational
health to establish the effectiveness of the systems and guidance being utilised.
It is considered a minimum standard for eight2O and the supply chain community that site audits and monitoring
arrangements will include health risks. As a minimum these will seek to monitor the requirements contained in these
terms and conditions.
During the project, all organisations should utilise occupational health provision for advice towards any incident
or Incident investigation; to evaluate the occupational health controls utilised and suggest improvements where
necessary.
Near miss and observation data collection formats (hazard cards, iPhone apps etc) should also make provision for
“Health Impacts”. Health Performance Indicators (HPIs) will be effected to measure this area of performance throughout
the programme.
4.7 Preventive Health Support Services
The following ‘Preventive’ services are mandatory and shall be provided for each individual engaged (including the
employees of sub-contractors):
• Providing risk based health questionnaires for completion on work commencement for all relevant individuals
including site and office based staff
• Providing specific health appraisals for those referred following evaluation of health questionnaires
• Providing specific health surveillance for those requiring such surveillance under Regulations
• Providing occupational hygiene services to support and assess ill health prevention management,
• Providing the opportunity for health checks for operatives, including general health, personal guidance, health
promotion, etc. and to include relevant factors for safety critical workers.
All projects and offices are required to provide AED(s) as dictated by a first aid risk assessment undertaken during the startup phase which takes into account their specific risks/needs.
The key risk factors to be considered during the risk assessment include (but are not limited to):
• Accessibility to a casualty who has suffered sudden cardiac – particularly relevant on remote sites
• The office/site population – is there a high number of persons over 50 years of age?
• The cardiovascular profile of the workforce [elevated cholesterol levels, hypertension, sex, age and body mass
index (BMI)]. A BMI of over 30 doubles the risk of heart disease in men.
The likelihood of survival following cardiac arrest decreases by 14-17% for every minute that passes following the collapse
so it is critical that defibrillation commences upon the casualty within 5 minutes.
As all sites and offices are unique, the number of AEDs required should be based on accessibility to workers within 5
minutes as far as is reasonably practical and may therefore mean that not all workers can be covered all of the time.
The location of AEDs should be determined based on immediate accessibility to all and should not be stored in locked
cabinets. Their location should be brought to the attention of all workers, included in inductions and shown on notice boards.
All projects and offices are required to appoint a suitable individual who will be responsible for maintaining the AED(s) in
line with the manufacturer’s instructions
All first aiders should attend AED familiarisation training.
The use of AEDs should be restricted to first aiders only (unless a first aider is not readily available at the time of the emergency).
4.8.2 Provision of Blood Pressure Checking Kits
All projectWithin eight2O we believe that we can create an environment that encourages a culture of care and concern for
each other, which is intolerant of any level of harm and is focussed on protecting the health and enhancing the wellbeing
of our people.
In line with this aspiration eight2O have mandated that every project depot and office will be supplied with a blood
pressure monitor complete with instructional information on the use and interpretation of blood pressure tests.
This commitment will provide every opportunity for our people to know their numbers and check this easily and on a
regular basis.
A standard blood pressure testing kit costs approximately £20 and will be part of each project start-up pack as standard
along with the risk based provision of Automated External Defibrilators (AED’s).
Worker
4.9 Fatigue Management
eight2O recognises that fatigue can lead to poor performance, errors and Incidents because it directly affects a number
of key physical and mental abilities to carry out even fairly simple tasks.
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eight2O and supply community partners should have in place a fatigue management policy to control working hours
and/ or shift patterns in order to address and manage the risk of fatigue to the satisfaction of eight2O. The following
provisions are considered a minimum standard:
• Initial risk assessment is carried out to identify the hazards within the workplace which puts the employee at
risk of fatigue
• Identify which employees are at risk
• Measures required to alleviate or at least reduce the risks, as far as reasonably practicable
Provision and utilisation of management information and structures which:
• Identifies and reports on fatigue risk
• Record review and address reports of fatigue risk
• Respond to reports of fatigue problems
4.10 Alcohol and Drugs
eight2O is committed to maintaining a safe, healthy and productive working environment
and seeks not just to prevent harm, but to enhance wellbeing. All partner companies
within eight2O recognise that the inappropriate use of alcohol, drugs and substances (both
within and outside the workplace) can adversely affect judgement, behaviour, capability,
productivity, safety and health and understand that it may also affect family, work colleagues
and the general public.
eight2O will seek to provide education and guidance on the symptoms and effects of alcohol, drug and substance abuse
as part of its commitment to Safety, Health & Wellbeing.
All those working with eight2O are asked to follow the below rules when working on eight2O activity, regardless of home
company employer or location, in line with our Code of Conduct and Guiding Principles.
No one shall:
• Report or try to report for work (at any point during the working day) when unfit due to alcohol, drugs or
substance misuse
• Be in possession of illegal drugs in the workplace, or prescription drugs which have not been specifically
prescribed to the individual
• Be in possession of alcohol at work with the intention to consume at work or during working hours
• Consume alcohol or illegal drugs or misuse any substance whilst at work
• Allow or promote the consumption of alcohol or illegal drugs or the misuse of any substance.
By working within eight2O, partner organisations, agency staff members, contractors and sub-contractors agree to be
subject to for cause testing, in the event of a suspected breach of the above rules.
They also agree to random testing in line with the site guidelines for the site on which they are carrying out activity and
this agreement is mandatory to acceptance onto that site.
All staff placed onto the programme must have been baseline tested for the presence of alcohol and drugs in their
system within two weeks prior to commencement on an eight2O site and the partner organisation must manage this
process (via mouth swab, followed up by urine testing in the case of a test failure) and records provided to eight2O that
this has been carried out. This process should be carried out in line with home partner testing policies as appropriate.
eight2O is commted to supporting partner organisation and contractors’ approaches to the management of declared
addictions and will consider each such declaration on a case by case basis to support the partner organisation or contractor,
provided that such a declaration is made in neutral time – i.e. not just prioir to a test or after a test has been carried out.
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Limits
Drugs: There are no acceptable levels of drugs in the workplace, other than those prescribed by a doctor or pharmacist
and known by a supervisor/manager and/or the relevant HR or Occupational Health department.
Alcohol: The maximum blood alcohol levels for eight2O is 80 milligrams per 100 millilitres of blood (or equivalent UK
driving limit).
The above rules do not replace each partner organisation’s own policy, which remain in force for individuals.
Any breach of the above rules will be referred to the home organisation and will be dealt with in line with the home
organisations guidance and rules, including disciplinary action where appropriate. eight2O will assist with any
investigation necessary but will have no influence in any disciplinary sanction. Breaches of the above rules will result in
the individual being asked to leave the eight2O programme of work and return to their home organisation. It may also
cause the individual to be disallowed future access to the site on which the offence occurred.
Definitions
Drugs: In the context of this statement, ‘drugs’ include illegal drugs and prescription medicines.
Illegal drugs: Illegal drugs are those controlled by the Misuse of Drugs Act 1971 (MDA), and include, but are not limited
to, heroin, cannabis / marijuana, cocaine, ecstasy and amphetamines. The MDA makes it an offence to possess, supply,
offer or produce controlled drugs without authorisation. The Act lists drugs that are subject to control and classifies
them according to their perceived danger and the penalties associated with offences involving that drug. Class A Drugs
have the highest penalties.
Prescription drugs: Any prescription drugs which are taken at work must have been prescribed by a registered Medical
Practitioner as part of a course of treatment for a current ill health condition. Anyone taking prescription drugs who has
been advised by their doctor not to drive or operate machinery, must inform their manager immediately.
Non-prescription drugs: The normal use of non-prescription drugs available as over the counter medicines is
permitted for the treatment of current ill health conditions. Over the counter medicines may carry warnings regarding
driving or operating machinery, and these must be observed. Where there is reasonable suspicion of abuse, this will be
dealt with in accordance with these guidelines.
Substance misuse: Deliberate misuse of substances such as solvents, glue, aerosols, stimulants etc, which affect the
individual’s behaviour and performance.
Alcohol: Alcohol’ includes wine, beer and spirits, and all other types of intoxicating liquor.
4.11 Fitness to Work
All new starters employed by eight2O JV partner companies will undertake pre-placement screening before commencing
work to confirm that they are fit to do the job for which they will be employed. The level of screening will depend on the
role that the employee will be undertaking. New starters will be classed as either ‘Safety Critical’ or ‘Non-Safety Critical’.
(a) Safety critical workers
The following workers will be deemed to be Safety Critical:
• Mobile plant operators
• Confined space workers
• Those undertaking tasks at height where collective preventative measures to control risk are not practicable,
e.g. scaffolders, steel erectors, persons erecting or dismantling tower cranes, tower crane operators and crane
operators carrying out manriding duties.
• If identified as such during the risk assessment process.
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All safety critical workers will undergo a medical examination with the occupational health provider prior to
commencing work and then follow up medicals at intervals according to age as follows:
•
•
•
Workers aged between 30 and 54: a minimum of every 5 years
Workers aged between 55 and 64: a minimum of every 3 years.
Workers aged 65 and over: every year
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
4.15 Mental Wellbeing
eight2O and supply community partners should perform a stress or resilience risk assessment within their undertakings.
As a minimum a suitable level of awareness training should be delivered to those considered “at risk”.
Wellbeing
IMPORTANT NOTE: If a worker has already undergone a medical prior to being employed on a eight2O site within the
time frames outlined above and can produce a certificate signed by a competent medical professional to demonstrate
that he/she is ‘fit for work’, there is no need for him/her to undergo another medical until the next one is due according
to the frequency set out above.
All eight2O and supply community partners should have processes available for raising employee well-being by
awareness of both work related and lifestyle health issues through campaigns, lifestyle screening and education. The
employer’s occupational health service provider will give leadership and co-ordination in this area and support any
eight2O campaign.
Subcontract Employees
4.16 Stress and Resilience
All safety critical workers must provide fitness for certificates.
eight2O recognise that stress can have a detrimental effect on the health of those working with us, and is committed
to reducing any work related causes of stress and working with our partner organisations to provide support where
possible if the stress is caused by personal or external factors.
All non-safety critical workers will be required to complete a questionnaire as part of the induction process which
includes questions relating to pre-existing health conditions or any medication that they may be taking which could
affect their ability to carry out their assigned role safely. In all cases where a person is identified as being at risk, likely to
place others at risk, or vulnerable to further injury due to previous injuries or illnesses, advice on fitness for work will be
obtained before work commences from the occupational health provider. In some cases this may result in a referral to a
specialist occupational health physician.
In addition all new starters who are likely to use vibratory tools/equipment will be required to complete a short
questionnaire which comprises YES/NO options to a number of questions. If any YES responses are selected, the
individual would be referred for an assessment with the occupational health provider before commencing work to
ensure that fitness for work can be confirmed and any restrictions implemented.
The fitness for work process outlined above will apply to workers who change roles as well as new starters.
4.12 Lifestyle Screening
The partner or supply community partners occupational health service provider shall make available lifestyle screening.
4.13 Absence Management
eight2O and supply community partners should have in place an attendance management/ sickness absence
management policy.
Managers should be trained in the policy and aware of any related procedural requirements.
4.14 Management of Ill Health
eight2O and supply chain partners are required to have in place an ill health management policy. This policy should
be supported by suitable procedural arrangements to prevent the exacerbation of injuries and ill health events and to
facilitate successful return to work programmes,
As a minimum, a case management procedure should be in place, requiring that a risk assessment is completed before
the ill or injured individual returns to the working environment. The control regime from the risk assessment should be
owned by the individual and their supervision.
This risk assessment must consider:
• The recovery requirements as advised by a suitably qualified health professional
• The normal activities undertaken and how these will affect recovery
• Prohibit any work activities which may exacerbate the injury/ disease or hinder recovery.
• The risk assessment should be reviewed by a suitably qualified occupational health adviser.
• The risk assessment must be agreed to and signed by the individual and reviewed at suitable intervals.
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The Health and Safety Executive defines stress as “the adverse reaction people have to excessive pressure or other types
of demand placed on them”.
eight2O is committed to working with partner organisations to utilise the HSE management standards and good
practices in order effectively manage and control the risks from work related stress.
The Management Standards cover six key areas of work design that, if not properly managed, are associated with
poor health and well-being, lower productivity and increased sickness absence. In other words, the six Management
Standards cover the primary sources of stress at work. These are:
• Demands – this includes issues such as workload, work patterns and the work environment.
• Control – how much say the person has in the way they do their work.
• Support – this includes the encouragement, sponsorship and resources provided by the organisation, line
management and colleagues.
• Relationships – this includes promoting positive working to avoid conflict and dealing with unacceptable
behaviour.
• Role – whether people understand their role within the organisation and whether the organisation ensures that
they do not have conflicting roles.
• Change – how organisational change (large or small) is managed and communicated in the organisation.
The Management Standards represent a set of conditions that, if present, reflect a high level of health well-being and
organisational performance.
How we will meet the standards
eight2O will seek to ensure, via good management practice, training and tailored awareness campaigns that the impacts of
stress are minimised, mitigated and where identified, addressed. We will seek to assist in enhancing employee resilience in
appropriate ways via both the Academy and partner organisations input and adoption of best practices, as well as ensuring
close co-ordination between HR teams so that data is shared appropriately in order to manage situations.
Managers will be supported to:
• Ensure that the impact of stress is considered in all standard risk assessments (rather than conducting specific
assessments) within their area of responsibility and manage activities to reduce the incidences of stress at work.
• Monitor workloads to ensure that people are not overloaded.
• Keep an eye on working hours and overtime to ensure staff are not consistently working long hours.
• Ensure staff are taking their full holiday entitlement.
• Attend any relevant training provided in good management practice and health and safety.
• Ensure that bullying and harassment is not tolerated within the team
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•
•
•
•
•
•
•
Enable good communication between management and staff, particularly where there are organisational and
procedural changes.
Ensure that staff are fully trained to undertake the work that they do.
Learn to spot the signs of stress, e.g. uncharacteristic behaviour.
Demonstrate openness and encourage those working with them to discuss issues or concerns as they arise
Monitor sickness absence in line with parent organisation managers and HR teams, and make appropriate use
of return to work discussions to understand any potential issues with regards to absence.
Escalate cases of concern to eight2O or home organisation HR for advice and support and seek advice from
home organisation Occupational Health where issues are identified.
Be vigilant and offer additional support to staff who might be experiencing stress outside work e.g.
bereavement or separation.
4.17 Health Promotion
All eight2O partners and supply community partners shall commit to providing reasonable resource and support to
health promotion initiatives.
4.18 Health Education and Training
Partners and supply community partners shall utilise campaigns and targeted health education to (in conjunction with
their occupational health service provider as appropriate):
• Reduce the risks to workers acquiring occupational disease by providing
appropriate information on risks and control measures, and
• Respond to adverse occupational health trends.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
Before any personnel attend the induction their employer will carry out all necessary checks to ensure that the
individual is entitled to work in the UK and will provide proof of these checks to the company nominated person.
During induction Alliance & Supply Community Partners shall ensure their personnel aware of any site rules prescribed
by eight2O & Thames Water and shall include the following training topics as a minimum;
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Safe practice relevant to the work content (including explanations of agreed method statements and safe
systems of work)
Identification of specific hazardous areas on site (e.g. overhead cables, railways etc)
Explanation of policy on: personal protective equipment (including minimum dress standard), alcohol, drug
abuse, horseplay etc)
Details of first aid provisions
Provisions for welfare (canteens, toilets, drying rooms etc.)
Fire prevention provisions and emergency procedures
Incident/near miss reporting procedure
Procedures for control of materials and debris
Policy regarding operation of specific plant and equipment (including exclusion areas around excavators)
The use of scaffolding
Site mobile phone policy
Site smoking policy
Importance of notifying site management of any medical conditions
Other relevant requirements of the Health and Safety Plan
Non-regular visitors will be booked in with eight2O and be escorted at all times by someone in a supervisory/ managerial
position who will be responsible for communicating all relevant site rules and emergency procedures.
5.0 Competence and Skills Certification
Security staff will deny access to persons who cannot demonstrate that they have been inducted.
All eight2O and supply community partners must ensure that all personnel who All
eight2O and supply community partners must ensure that all personnel who work or
regularly visit a Thames Water construction site are able to demonstrate the minimum
required levels of health and safety training.
Our Academy will provide comprehensive training and development programmes which are practical and motivational,
and demonstrably improve the productivity and safe behaviour of participants, achieving excellence throughout.
Thames Water operates a construction safety passport scheme, which enables
personnel to demonstrate both a general level of health and safety awareness and
specific competencies.
To obtain a Safety Passport personnel must have first obtained the level of qualification
commensurate with their role as detailed within Thames Water Essential Standard No 9 (See eight2O S,H&W Framework
Appendix 1) and the eight2O minimum role competence training matrix (See Appendix 3).
Principal contractors and other suppliers are expected to ensure that sub – contractor/suppliers also comply with this
requirement.
All health and safety related training undertaken within eight2O including any supply community employees shall be
recorded on the Thames Water Safety Passport Scheme and all site personnel shall be in possession of a valid card.
Safety Passports must be kept up to date and be readily available on site for inspection and will be subject to random
verification with the card issuer.
All personnel must provide details of their skill card(s) or certificates prior to attending the site induction and present the
actual card(s) or certificates at induction before commencing work on site.
Once established Thames Water will be mandating a utility management training course for anyone carrying out
excavation work.
Alliance and supply community partners shall carry out as necessary trade testing of those individuals involved in high
risk operations for example pressure testing, cable avoidance.
6.0 Behavioural Based Safety Programme
eight2O and supply community partners are expected to actively cooperate with eight2O in promoting improved Safety,
Health & Wellbeing performance through behavioural management and psychological safety training in support of our
zero harm philosophy.
These measures should ideally be aligned with any existing approaches of alliance and supply community partners and
be aimed at influencing desired behaviours and the effective communication of Safety, Health & Wellbeing information.
As a key part of this eight2O approach, alliance and supply community partners are required to develop a behavioural
based safety programme (where practicable this course shall be accredited) as a part of their start up activity whereby
staff and operational employees and supply community members are trained in their approach as part of the induction
process which as a minimum must achieve the six pillars of behavioural safety referred to within the Thames Water
Health & Safety Leadership Team publication on the Thames Water Health and Safety Hub (See Appendix 4).
5.1 Induction Orientation
Alliance and Supply Community Partners shall provide induction training sessions for all site based personnel before
they commence work.
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7.0 Qualifications
eight2O and supply community partners shall ensure that the proposed employees
attending the training bring all relevant training cards/certification with them
(original EUSR cards/CPCS cards are required, photocopies are not acceptable) and
be satisfied that they are competent to carry out the duties of their employment.
Additionally the provision of a National Insurance number, home address,
emergency contact details and date of birth and driving licences.
All partners shall ensure that his employees carry all relevant competency cards at
all times.
7.2 Mandatory Training
Qualifications - What’s new?
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NEBOSH Certificate Training for
Exec, Directors and Management
IOSH Directing Safely for Executives
eight2O Behavioural Safety
Programme
Advanced CAT & Genny Training
inclusive of Cognisco Assessment
7.1 Specific Role Competencies
eight2O and supply community partner Managing and Operational Directors must attend a one day IOSH directing safely course.
All eight2O and supply community partners will release their employees for any mandatory training as deemed
necessary at no additional cost to eight2O.
Failure to attend a training event arranged by eight2O once a place has been allocated will attract a contra charge of
125% of the cost of the training course per attendee. eight2O also reserves the right to remove persons from the contract
who fail to attend mandatory training courses without valid reason.
7.3 Training Renewals
All training, including renewal of qualifications and development courses provided by the eight2O will be chargeable to
eight2O and supply community partners at 100% of the cost.
eight2O and supply community partner, Project Managers and Construction Managers will hold NEBOSH general
certificates.
Failure to attend once a place has been allocated will attract a contra charge of 125% of the cost of the training course
per attendee. eight2O also reserves the right to remove persons from the contract who fail to attend training courses
without a valid reason.
All those managing a team of supervisors i.e Site Managers will hold CITBCS Site Managers Safety Training Scheme
(SMSTS) certificate or equivalent and Manager level competence card (CSCS etc) or the EUSR equivalents.
All training card renewals/ lost cards etc that only require administration will be undertaken by eight2O and supply
community partners at no cost to eight2O.
All those putting people to work e.g. Supervisors and Foremen will be vetted and will hold CITB-CS Site Supervisors
Safety Training Scheme (SSSTS) certificate or equivalent and supervisor level competence card (CSCS etc.) or the EUSR
equivalents.
7.4 Safety Briefings
Where work on or associated with the water network is required, eight2O and supply community partners employees
will be required to hold a current SHEA (Water) Qualification before starting work on the contract.
Where work within Restricted Areas is required (“Restricted Areas” are defined areas at locations where access may be
gained to water in preparation for supply or where it is considered to be in supply). The Alliance and Supply Community
Partners shall ensure that all personnel working in Restricted Areas have completed the ‘National Water Hygiene
Scheme’. Any Restricted Area / Operations Personnel who develops enteric illness shall be removed from any Restricted
Area and / or Restricted Operations and submitted for medical re-examination.
eight2O and supply community partners shall ensure that all plant operators are trained and certified, as a minimum, to
the CITB CPCS/ IPAF/ CISRS Scaffolding. Original cards must be available on site at all times.
eight2O and supply community partners shall ensure that all confined space training conforms to the City & Guilds
standard 6150 for confined space working.
All persons required to utilise cable avoidance equipment shall attend an advanced CAT & Genny user training session
complete with Cognisco assessment.
eight2O and supply community partners shall ensure that drivers of LGV/ commercial vehicles are supplied sufficient
training to satisfy the requirements of driver CPC Training.
All personnel working on the project will be required to hold a current skill card for the duties they are undertaking
which is recognised within the most current version of the UK Contractors Group (UKCG) Accepted Record Schemes.
(The most current list is available at HU http://www.ukcg.org.ukUH).
All personnel must provide details of their actual card(s) at induction before commencing work on site. When onsite
cards must be presented on request and will be subject to random verification with the card issuer.
All eight2O and supply community partner employees will be required to attend safety briefings and monthly team talks
as directed, including a one day annual Stop for Safety event, at no additional cost to eight2O. Any person not attending
a team talk/safety briefing/Stop for Safety event will be required to attend a sweep up session as soon as possible.
eight2O reserves the right to remove persons from the contract who fail to attend team talk / Stop for Safety sweep up
session without valid reason until they attend. Failure to attend once a place has been allocated will attract a contra
charge of £100 per attendee.
7.5 ID Cards
All eight2O and supply community partners shall ensure that all leavers return any ID cards issued to them by eight2O.
eight2O and supply community partners must return these to eight2O for disposal. Failure to return ID cards shall attract
a £50 charge levied by the Commercial Department. This is a security requirement.
7.6 Induction Renewal
Any person who has been inducted but not attended site for a period of greater than 1 month shall be required to
attend a re-induction. This is to ensure that they are fully informed regarding the health and safety requirements of the
works. All eight2O and supply community partners shall ensure that any employee returning to work with eight2O is reinducted.
7.7 Monthly Safety, Health & Wellbeing Performance Reporting
All eight2O and supply community partners will provide, by the 3rd of each month, a report detailing information relating
to employees, material supply, waste, fuel consumption, plant inspections, site inspections, driver risk assessments,
occupational health and other key SHEQ targets as required by eight2O.
7.8 Driver Licence Checking
All eight2O and supply community partners shall ensure all drivers are checked for their entitlement to drive and points
accrued with the DVLA using a checking service (such as Driver Check). The frequency of these checks will be determined
by the number of points on a driving licence. The number of drivers employed on the contract with 6 or more points,
together with confirmation that an individual driver risk assessment has been undertaken, is required on the monthly
return. All risk assessments must be made available for eight2O to inspect.
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8.0 Operational Controls
8.1 Occupational Health & Safety Management
Systems
eight2O partners must utilise the eight2O Health & Safety
Management Systems.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
Operational Control - What’s new?
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The supply community partner must comply with the project
execution and construction phase health and safety plans inclusive
of site rules and all applicable permitry requirements.
8.2 Definition of a ‘Thames Water Site’
A Thames Water Site is any area or location, above or below
ground, containing plant, buildings or infrastructure owned by
Thames Water, whether or not it is contained within a permanent or
temporary boundary fence.
8.3 Access to Site
Access to Thames Water sites is subject to: local security standards.
The Thames Water Site Manager will specify security standards
including access controls, notification procedures and perimeter
security requirements being in possession of a valid Thames Water
Safety Passport where required.
8.4 Workers who have English as a Second
Language
Workers who have English as a second language will only be allowed
to work on site if it can be demonstrated that they have a basic
understanding of both written and spoken English language.
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Central eight2O site establishment process
Enhanced PPE specifications
Data logging cable detector
Cable detector accessories including plug in
adapters & ring clamp provision
Minimum specification for Hand held cable
detectors for drilling activities
Assessment of GPR equipment i.e. Pipehawk
Provision of air lances to all network teams
Colour coded depth gauge upto 1.2m
Standard trench support designs
Prioritisation of CHAMP systems to eliminate
work from ladders where suitable
Mechanical lifting aids will be provided
to reduce the need for manual handling
wherever practicable.
All JCB excavators to specify 2”GO” activation
system
All excavators to be fitted with secondary
activation devices – i.e. seat belt activation
Guarding of the moving parts of any HDD rigs
MEWP’s to be fitted with anti entrapments
devices
Heras Feet to be fluorescent
Pole Star unit will be prioritised for confined
space entry.
Anti collision technology required as standard
on cranes.
Commercial vehicle safety specifications
8.6 eight2O Site Establishment Process
In order to provide a consistent and high standard of site setup and welfare we will establish specific site establishment
standards covering site accommodation and welfare facilities.
8.7 Welfare Facilities
Prior to commencing work on site, eight2O will confirm the attendances and facilities, which they will provide. They will
identify the provider of washing facilities, sanitary conveniences and sheltered accommodation for meals/ clothing.
Facilities provided by eight2O must be maintained in a safe and clean condition and in particular, the canteen must
not be used to store materials or deposit clothing. Any person wilfully damaging the welfare facility will be liable to
summary removal from site and possible prosecution.
Facilities provided by an eight2O or supply community partner must be to an acceptable standard under current
construction regulations and Thames Water requirements specifically Essential Standard No 5 – Welfare Facilities (See
eight2O Safety, Health & Wellbeing Framework Appendix 1).
Toilets
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Washing facilities
As part of the management of mobile phone usage, control measure shall be employed to ensure the rules are followed
by all personnel on the project. The site specific rules should be communicated to all persons during induction.
The following control measures shall be applied on all eight2O sites:
• Provision of safe zones for the safe use of mobile phones on site. These shall be clearly identified.
• Where safe zones are not achievable due to the size or nature of the project then calls will only be made or
answered once the person has found a place of safety. They must remain in the place of safety until the call is
completed and will remain stationary during the call.
• Anyone on site driving a vehicle or operating plant machines or equipment is prohibited from using a mobile
phone whilst the vehicle, plant or equipment is in use. This includes the use of hands-free devices.
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Female facilities
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8.5 Mobile Phones
The use of mobile phones/ smart devices during work activities i.e. driving, operating plant or equipment, working at
height represents a significant risk of harm to the user and others around them. Therefore, the use of mobile phones for
making or receiving calls, emails or text messages, shall be not be permitted outside of demarcated safe zones while
walking or working on an eight2O/ Thames Water site. Unrestricted mobile phone usage is permitted only inside welfare
facilities or offices.
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Storage and changing of clothing
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Rest facilities
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Water
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Appropriate water flushing facilities
Adequate supply of toilet paper
Chemical toilets can only be used for a maximum of 1 week and
where other adequate provision is not reasonably practicable
Well ventilated and lit
Cleaned at least daily
Should be availablenext to both toilet and changing areas
Basins should be large enough for people to wash their face, hands
and forearms
Shall include a supply of hot and cold or warm water (running
where possible) plus soap and towels or dryers
Non-alcoholic wipes can only be used as a temporary measure or
to supplement the above
Sufficient facilities shall be provided that meet the needs of
women working on site. Seperate access shall be provided and the
following shall be addressed
Provision (including maintenance and illing) of sanitary towel/
tampon dispensers
Provision (including maintenance and emptying
Provision for storing personal and protective clothing
Facilities for drying clothes
Lockers to be provided for securing personal items (site office may
be used if kept secure)
Laundry service to clean and dry personal protective equipment
where required due to the nature of the work
Provision shall be made for personnel to take breaks and shelter
from the weather
To be clean and tidy with bins emptied at least daily
Rest areas shall be heated
Seating with backs shall be provided
A means of heating water for drinks and heating up food
Adequate supply of drinking water shall be provided either from
mains supply or from suitable containers. Drinking water shall be
clearly marked and regularly changed to prevent it from becoming
stale or contaminated
Where hot water boilers are used, they shall be placed on a stable,
level surface (not on a trestle style table) and prevented from falling
off by timber or similar stop bar at the edge of the surface
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Shower facilities
Maintenance
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Fully operational showers shall be provided where work includes
contact with sewage & sludge, contaminated ground, tunnelling
operations, heavy and / or dirty work etc.
Arrangements shall be made for the maintenance and cleaning of
the above facilities
Each working shall be provided with a vehicle with hot water and welfare facilities including soap and towel dispenser.
8.8 Transient Sites
Definition: As described within HSE Information Sheet 46, a transient construction site is where short duration
construction work is undertaken by people working at one or many locations (typically short duration work covers work
of up to a week’s duration). Standards must meet the following specifications in accordance with Essential Standard No
5 – Welfare Facilities (See eight2O Health Safety & Wellbeing Framework Appendix 1).
1
2
Type of Installation
Notes
Fixed installation, connected to mains drainage and
water
Order of preference
a) on site
b) at base location
c) in satalite compound
Portable water flushing units with water bowser and
waste storage tanks
Order of preference
a) on site
b) at base location
c) in satalite compound
3
Portable installation on site
Consisting of chemical toilet(s), washing facilities and
sufficient tables and seating
4
Suitably designed vehicle
Consisting of chemical toilet(s), washing facilities and
sufficient tables and seating
5
Facilities which are convieniently accessible to the
worksite (includes public toilets)
Use of public toilets is acceptable only where it is
impractical to provide or make available other
6
Portable installation near site
Incorporating a chemical toilet, washing facilities and
sufficient tables and seating
8.9 Smoking
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
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The wearing of over glasses are only to be used for visitors for short duration, over glasses are not acceptable
for site workers
The user, compatibility with other PPE, lens types (tinted, clear etc.) and potential hazards must be taken into
consideration when determining the type of eye protection provided
A risk assessment must be carried out to determine if higher-level protection is required, and where identified
this is provided and maintained.
Head protection: BSEN397
Shall be worn and shall display the wearers name (first and surname or non-offensive nickname) and have a completed
ICE tag attached. The following hard hat colour coding applies to all eight2O sites; (Note: Sikhs wearing turbans can
legally refuse to wear head protection on construction sites on religious grounds):
• Yellow – supervisors
• Red – fire marshals
• Green – first aiders (or sticker, if required to wear either yellow, red or orange
• Orange – slinger/ signaller
• White – general operative
• Black – visitor.
Hand Protection - Gloves: EN 388-4131
The minimum protection level for respirators/dust masks is FFP3.
Any work requiring ground disturbance or where risk assessment identifies a risk of exposure to flash or flame will
require the provision and use of flame retardant overalls to the following standard:
Flame retardant overalls shall be worn to the following standards:
• BSEN531:1995 A B2 C1
• BSEN ISO 11612 :2007 Class 2
• BSEN 1149:2005 Part 3
• IEC 61482:2007 Class 1
• These shall be as a minimum constructed from DuPont Nomex Comfort or an equivalent fabric with
demonstrably higher performance
• Where required, the subcontractor will comply with corporate/ project requirements for safety helmets and high
visibility clothing with the project/ company logo
• Personal protective equipment supplied by eight2O will be charged to the subcontractor’s account
• The contractor shall provide suitable and sufficient storage and cleaning facilities for PPE for all their employees
• Contractors are also encouraged to buy their PPE from companies who are members of the Registered Safety
Suppliers or similar scheme so as to reduce the risk of procuring counterfeit or substandard products.
Smoking on any Thames Water or eight2O site is prohibited other than in designated areas.
8.11 Mandatory Personal Protective Equipment - Flame Retardant Overalls
8.10 Mandatory Personal Protective Equipment
The PPE Standards for network sites are exactly as above however for all
operation activity on network sites flame retardant overalls are mandatory
for all employees working on site.
The type of PPE utilised shall be specified within risk assessments after it has been assessed against the specific risks on
each worksite. As a minimum, eight2O and supply community partners shall provide the following mandatory PPE to be
worn when working on or visiting an eight2O site:
8.12 Return of PPE from Leavers
Safety footwear: to EN345 Safety footwear must provide support to the ankle, includes mid-sole protection and has a
covered steel toe cap. Rigger boots are not acceptable, and shall not be worn.
eight2O and supply community partners shall ensure that all leavers return all
items of PPE .
Hi-Vis vest to EN471: Class 3:
• Long sleeved yellow for site operational personnel
• Long sleeved orange for slinger signallers & depot and stores personnel.
Where the eight2O issues PPE to the supply community partners they shall
ensure that all leavers return any items of PPE for disposal. This is a security
requirement.
Eye protection: to EN166
• Use of eye protection in vehicles/mobile plant that is fully screened is not mandatory
• Wearers of prescription spectacles are to obtain prescription safety spectacles from their employer
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8.13 Quantitative and Qualitative Face Fit Testing
Provision for quantitative and qualitative face fit testing shall be provided as required
at induction stage. The requirement for type and frequency of face fit testing shall be
assessed in accordance with HSE requirements and risk assessment to ensure legal
compliance.
8.14 Static and Mobile Plant and Safety Critical Equipment
Checks
All eight2O and supply community partners shall ensure that systems are in place to
which ensure the PPM schedules are adhered to and pre-use checks on the calibration
and safe condition of static and mobile plant and key safety critical equipment are
carried out including for example breathing apparatus, cable avoidance tools, gas
detectors, fire extinguishers and electrical equipment.
Reference should be made to the Thames Water essential standards no. 6 – mobile plant and no.7 – fixed plant and
equipment (See eight2O Health Safety & Wellbeing Framework Appendix 1) for further information.
8.15 General Hazards
All eight2O and supply community partners must exercise caution on site against hazards, some of which are common to
the construction industry in general and others which are specific to the water industry and, in particular, Thames Water.
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
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Safety & health controls/ measures to reduce risk
Details of environment/ physical factors
Details of permits to work or authorisations required
Contingency arrangements if necessary
Details of those involved in the work and confirmation that relevant information/ instruction have been
communicated
Discussion around what could go wrong and if short cuts are taken and review of RAMS to eliminate this
potential
Name of person responsible for implementing a safety system of work and communicating the change in risks
Record of date of briefing
Name and signature of person giving briefing
Names and signatures of understanding of those briefed.
8.18 Primary Authorisations
Most work whether on a Thames Water site will be undertaken under one of the following primary authorisations:
• TOCOP (Transfer of Controller of Premises)
• TWOSA (Thames Water Operational Safety Authorisation)
• These forms are available in pads and must not be recreated and transmitted electronically.
The purpose of these primary authorisations is to provide a two-way transfer of key information relating to existing
hazards and the work being carried out.
In addition to the general hazards identified in the Thames Water guidance (See Appendix 6), site-specific hazards will
be identified and made available during the planning phase of work.
They are not intended for use when travelling across the premises to the place of work – although access arrangements
must be agreed with the site manager. They are also not intended for suppliers that are meeting with Thames Water Site
Managers or their representative to discuss/agree prospective works, as long as they are accompanied by someone with
sufficient knowledge of the site and its hazards.
All eight2O and supply community partners must develop best practice approaches to the hazards and risks identified,
and wherever possible provide useful information to Thames Water on good practice and lessons learned to enhance
and share the learning experience.
8.19 Transfer of Control of Premises (TOCOP)
8.16 Risk Assessments & Method Statements
Risk assessments and, where required method statements, are to be produced by alliance partners and supply
community partners covering all the Safety, Health & Wellbeing risks and controls for work activities. RAMS must meet
the requirements of the HSE 5 steps to risk assessment guidance and Thames Water Essential Standard No 10 - Risk
assessment (See eight2O Safety, Health & Wellbeing Framework Appendix 1) and be provided to project management
and required Thames Water signatories for approval 10 working days in advance of the work activity.
All eight2O and the supply community must provide evidence that all operatives have been adequately briefed and
records of attendance kept for review. Should the supplier introduce new employees during the work activity, the same
procedure must apply.
8.17 Pre-Task Briefings / Point of Work Briefings
To ensure workers are safely put to work on a daily basis supervisors are required to deliver a pre-task briefing to the
workers for whom they are responsible. This briefing must comply with the requirements of Thames Water Essential
Standard No 10 - Risk assessment (See eight2O Safety, Health & Wellbeing framework - Appendix 1).
The following is a basic guide for the format of a pre task briefing:
• Delivered at the beginning of every shift or at the beginning of a new activity
• One briefing per task (including if there is a change in circumstances or working environment)
• Brief description of the work including diagrams as required
• Activity or task specific risks
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The TOCOP form confirms that a site/ area has been passed over to a supplier. This form is not a permit to work, nor
does it in anyway prescribe safety controls. It does, however, confirm that the site/ area is now the responsibility of the
main or principal contractor. The form must be signed by both the Thames Water Site Manager and the supplier, in
order to confirm both transfer and return of control of premises. Requests for a TOCOP must be accompanied by a site
plan indicating the area to be transferred. A copy of the completed TOCOP must be clearly displayed on the site along
with signs informing people that the area is subject to a TOCOP.
8.20 Thames Water Operational Safety Authorisation (TWOSA)
The TWOSA enables a formal exchange of essential health & safety information, where suppliers/visiting workers are
required to work alongside Thames Water. It is not a permit to work (secondary permit/authorisation), which may still
be required in certain high risk or complex circumstances. A TWOSA will be issued where Thames Water retains control
of the premises. Requests for a TWOSA must be accompanied by a written safe system of work. A copy of the completed
TWOSA must be clearly displayed at the site.
Where working under a TWOSA, and a hot works permit is required. This shall be requested via the Thames Water at
least 2 days in advance of the work.
When working under a TWOSA and the work is not notifable under the Construction (Design and Management)
Regulations 2007, an ‘Authority for the use of hired mobile cranes’ is required prior to any crane undertaking a lift. This
shall be arranged via Thames Water and will generally require 2 days notice to arrange. This will require as a minimum
a lifting plan (including risk assessment), copies of certification for the lifting equipment & accessories and evidence of
competence of the personnel involved (e.g. person in control of lift, banksman, crane driver) to be provided.
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8.21 Work Control Documents – Secondary Authorisations (Including Permits to Work)
Where eight2O or a supply community partner is undertaking work on Thames Water premises access to defined areas of
high risk or plant shall be controlled through the issue of a secondary authorisation.
The type of high risk activity will vary from contract to contract and the health and safety requirements will require to be
appraised individually, however, there are common activities for which the production of a written risk assessment and
safe system of work must be completed before work commences, these include but not limited to:
• Excavation/ breaking ground
• Demolition
• Hot works
• Confined space working
• Deep excavations
• Structure erection
• Roofing (See eight2O S,H&W Framework Appendix 1) Essential Standard No 2 – Working on roofs
• Work Over / Adjacent to Water. (See eight2O S,H&W Framework Appendix 1) Essential Standard No 3 – Working
over or near water
• Work at height with access problems
• Specialist lifting operations
• Work, which places the public at risk
• Traffic management
• Fire prevention
• Work involving significant environmental impact.
Permits to work will normally be issued and controlled by a competent person from the supply community; this
appointment must be in writing and all supply community partners shall be notified as such.
The authorised person must ensure all necessary precautionary measures have been completed prior to the permit
being authorised and issued to the approved person. The authorised person shall retain a completed copy of all permits
issued in an appropriate file/ location.
8.22 Manual Handling Assessments
When appropriate a specific manual handling risk assessment shall be carried out and the results communicated to the
relevant personnel.
8.23 Materials
eight2O has an objective to proactively select and use materials that are benign to humans and the environment. To
achieve this, the following must be implemented when choosing materials to use in our products and services.
8.24 COSHH Assessments
Prior to starting on site, eight2O and the supply community shall demonstrate how they have minimised the use of
hazardous materials, and also demonstrate that they will not use materials containing substances listed on the eight2O
restricted substances list.
Following the above assessments the supply community organisation shall list all residual hazardous products to be
used in their operations and provide a COSHH risk assessment for each operation and manufacturer’s safety data sheet
for each product.
The eight2O COSHH coordinator shall review the suitability of each COSHH assessment. Where a prescribed product
may affect others, the COSHH Co-ordinator may ask for alternatives or ensure that all necessary information is passed to
all supply community partners (See Appendix 7 for restricted substances list).
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
The use of asbestos as a building product is prohibited on all projects, as is the practice of selling on, or reusing second
hand asbestos products, such as asbestos cement sheets.
On projects where the presence of asbestos is known, eight2O will advise alliance partners and supply community
management, and in conjunction they will ensure that any work relating to the asbestos i.e. disturbance or removal,
is carried out in compliance with the Control of Asbestos Regulations. In particular, specialist contractors, who are
approved and licensed by the Health and Safety Executive for the type of work to be undertaken, will carry out the work.
eight2O Safety, Health & Wellbeing department must be involved to ensure that a sufficient assessment is carried out
and all necessary notifications are made and controls established prior to work commencing.
On projects where the presence of asbestos has not been confirmed, but where the nature of the work could give rise to
uncharted asbestos finds, (i.e. refurbishment work or excavating on brown field sites), a protocol must be established
in conjunction with eight2O management, to advise all personnel of the possibility of encountering uncharted asbestos
and the immediate action to be taken. This will include stopping work, advising management, sealing and identifying
the area and arranging for samples to be taken for analysis.
Asbestos must not be removed from site without the prior agreement of the eight2O site management. Asbestos waste
must be treated as a ‘hazardous waste’ and disposed of by a registered carrier in the manner agreed with the Enforcing
Authority (EA) to a specified licensed tip.
8.26 Avoiding Damage to Underground Plant
It is the responsibility of the supply community partner to provide a competent
person to carry out the location and recording of underground plant, within the
area(s) of working.
All supervisors and operatives engaged in operations and activities on or near
services shall have attended a minimum ½ day service avoidance awareness
course, prior to commencing excavation (supplemental to ‘New Roads and
Streetworks Act’ training).
This shall be supplemented for operatives with a further ½ day to include a practical
‘safe digging practice’ session. The service avoidance awareness shall be delivered to
staff on a 3 yearly basis and shall be supplemented by an approved annual ‘toolbox
refresher’ which shall be delivered by the Contractors Health and Safety Adviser or Senior Management personnel. (Thames
Water have a training facility and training package which may be utilised by the Contractor).
All equipment utilised in the operation of locating and recording underground plant must be calibrated and evidence of
calibration forwarded to eight2O within a reasonable time scale on request.
The supply community partner shall equip and train all competent persons responsible for the location of underground
plant with a minimum of a data logging cable detector.
All persons required to utilise cable avoidance equipment shall attend an advanced CAT and Genny user training
session complete with Cognisco style evaluation.
A plug connector and ring clamp must be provided.
The instrument must be able to provide a depth reading in Genny mode.
Where an alliance or supply community partner is employed to carry out drilling operations through a structure i.e. core
drilling, they must supply the employee with a hand held cable detector - BOSCH GMS120 or equivalent
as a minimum and provide manufacturer training in the use of this locating device prior to issuing the equipment.
The utilisation of GPR survey equipment to support cable avoidance processes (i.e. pipe hawk) shall be considered at a
JV level prior to the commencement of operational activity to assess the cost benefit of provision of this equipment.
8.25 Asbestos
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All utility damages (including found utility damages) shall be reported to eight2O’s site manager immediately. eight2O
shall additionally provide or facilitate a reporting to the Thames Water safeguard incident reporting system, which shall
be confirmed to the supply community partner during the pre-start meeting.
All costs associated with third party plant damages shall be the responsibility of the responsible alliance or supply
community partner. No excavation works shall be undertaken without an up to date permit to excavate having been issued.
8.27 Avoiding damage to underground plant – network specific
Each team involved in network excavation works shall be provided with an air lance to reduce the risk of damage
to underground plant. Where an air lance is in use a protective barrier system and warning signs must be used to
prevent the spray of excavated material. Each operator shall be trained in the use of the air lance prior to issue by the
manufacturer and shall also be provided with appropriate additional PPE such as a protective face visor to protect
against flying particles.
8.28 Excavations
Before commencing any excavation activity, eight2O and the supply community must ensure that they have developed
a safe system of work which is compliant with the requirements of Thames Water Essential Standard No 1 – Excavations
(See eight2O Safety, Health & Wellbeing Framework Appendix 1).
eight2O Safety, Health & Wellbeing terms and conditions (minimum standards)
Where excavations are less than 1.2m in depth they shall be assessed by a competent person to determine the
requirements for support.
All eight2O and the supply community shall ensure that all excavations deeper than 1.2m are correctly shored, battered
or stepped to an approved design and in compliance with Thames Water Essential Standards no 1 Excavations, 15
Protecting the public during temporary work activities and 17 Scaffolding (See eight2O Safety, Health & Wellbeing
Framework Appendix 1).
Each network team involved in excavation works shall be provided with a colour coded depth gauge to identify 1.2m
action levels.
Temporary works design shall be produced by a competent temporary works design engineer and shall be approved as
required by BS5975.
eight2O and supply community partners shall ensure that all fittings that require anchorage are anchored in accordance
to an approved design.
All temporary works shall be subject to a permit to load and a permit to strike issued by an appointed temporary works
coordinator. The requirements of BS5975 shall be met and discussed at the pre start meeting.
8.30 Scaffold
In all cases where ground is to be broken eight2O and the supply community must determine the presence and safe
system of work required to mitigate the risks posed by the presence of underground services such as 3rd party oil
pipelines, transmission EHV Electricity, HV/ LV Electricity ( including streetlights), telecommunication, gas, water etc.
Thames Water Essential Standards no 17 – Scaffolding should be referred to for specific detail on Thames Water
scaffolding requirements (See eight2O Safety, Health & Wellbeing Framework Appendix 1).
All eight2O and the supply community partners will ensure that no excavation works will commence prior to a “permit to
dig” being issued.
For the installation of “tube and fitting” standard and designed scaffolds only scaffold contractors who are full members
of the National Access and Scaffolding Confederation (NASC) are to be employed on the project whether directly by
eight2O or by a supply community partner.
All eight2O and the supply community must appoint a competent person to co-ordinate all excavation activities, who
must, where necessary, carry out a risk assessment and produce a method statement.
Scaffolders must hold a Construction Industry Scaffolders Registration Scheme (CISRS) Card.
In addition all practical steps must be taken to prevent danger to any person from excavation collapse (including
trenches and open cut), eight2O and the supply community management team must ensure that the following controls
have been considered and implemented where applicable:
• Competent supervision
• Competent trained/instructed workforce
• Assessment of type of ground and associated stability and determine temporary works design
• Shoring arrangements
• Defined angle of cut/safe angle of repose
• Fencing arrangements
• Means of controlling vehicular approach
• Access and egress
• Ground contamination and gas monitoring controls
• Provision of PPE
• Service location, identification and protection for underground and overhead services
• Lifting operations
• Daily inspection
• Weekly examination and recording.
8.29 Temporary Works
eight2O intend to produce standard designs covering excavations from 0 to 2.5m in depth which will be published
within the eight2O Standard Trench Design booklet which will be made available and must be adhered to by all partners
and the supply community. Further guidance on the Thames Water Essential Standard covering temporary works
requirements (See eight2O Safety, Health & Wellbeing Framework Appendix 1).
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Scaffold inspection must be carried out by a suitably competent person and before first use, then at least at 7 day
intervals or as specified by designer and where any event affects condition or stability.
A scafftag system is to be used to control access to the scaffold and to record dates of inspection.
A scaffold design must be completed for all scaffold works outside of the scope of TG20 which shall be approved by a
competent engineer prior to the erection of any scaffold falling outside of the scope of TG20.
All eight2O and the supply community shall ensure that a permitry system is used for all scaffolds which require a bespoke
design. An approved competent engineer will issue the “scafftag” permitry prior to works commencement on site.
8.31 Working at Heights
8.31.1 Edge protection – structures
All edges where a person or materials can fall will be protected in accordance with the following:
Edge protection will:
• Be provided to a minimum height of 950mm, incorporate a toe board at 150mm, not have vertical gaps between
any guardrails or toe board, which exceed 470mm. Where there is the foreseeable risk of tools or materials falling
additional protection such as netting/ brick guards etc. will be incorporated within the edge protection
• Where items of powered mobile equipment are likely to be used, physical stops will be provided to prevent the
powered mobile equipment reaching the edge of the slab and/ or impacting the edge protection
• Be erected, maintained and dismantled by competent persons
• Be inspected prior to use and after alteration, repair, maintenance, adverse weather or periods of use in excess
of 7 days. An approved competent person must conduct inspections and a record kept
• Be provided to a higher standard where additional hazards are identified, e.g. adjacent public areas/project interfaces
(walkways, roads, and offices), specific work activities, height of building, exposed locations, close to fragile surfaces
• Where applicable be approved by the temporary works coordinator.
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8.31.2 Ladders
The following minimum standards apply to the use of ladders:
• Ladders are only to be used as a means of access from one level to another, or for short duration light work
• The foot of the ladder will be placed on a firm and even secure surface
• They will be placed at an approximate angle of 75°, 1:4 from the horizontal and adequately secured before use
• Carrying of materials or equipment up ladders is prohibited; separate provision must be made to prevent
carrying materials or equipment up or down a ladder (stairs, hoist etc.)
• Only one person may use a ladder at any time
• Ladders must each have a unique I.D. number, be inspected prior to use and weekly inspection must be
conducted and a record kept by a competent person
• If a ladder is to be used it will be controlled under a permit to work system.
Note where practicable and ground conditions and risk assessment permits cantilevered height adjustable mobile
platforms (CHAMP) systems shall be used to replace the use of ladders.
8.31.3 Shaft Protection
To prevent the falls of persons and materials shafts will:
• Be provided with edge protection
• Be provided with a designed wall-to-wall platform at each and every floor level below the level under
construction
• Be provided with a full height lockable door/gate to be installed upon striking of the formwork/completion of
the riser walls at each floor level
• Be provided with lighting at every floor level in accordance with temporary lighting standards
• Be under the control of one named company and all access controlled by a permit to work system
• Have signage indicating this is a riser shaft, safe working load of platforms, riser “controller” name/ company.
8.31.4 Mobile scaffold towers
Mobile tower scaffolds will be erected and used in accordance with the following minimum standards and will:
• Be erected in accordance with the manufacturer’s instructions under the supervision of a competent person
• Be individually identified and controlled using a tagging system.
8.31.5 Staircase protection
All staircases will be provided and protected in accordance with the following minimum standard and will:
• Where practical the permanent handrails will be installed to provide protection during the construction phase
• Have regularly spaced risers not exceeding 210mm
• Have landing platforms protected in accordance with the edge protection minimum standard
• Where temporary guardrails are provided during construction, this will be located and fixed in a manner which
allows the permanent protection to be installed prior to removal of the temporary protection
• Be provided with temporary and emergency lighting in accordance with the temporary lighting minimum
standard, and provide a uniform lighting level throughout to prevent shadows/dark areas
• Be kept clean and clear of materials or equipment that obstructs the stairway
• Be regularly inspected at intervals not exceeding 7 days.
Where temporary protection is provided, be inspected prior to use and after alteration, repair, adverse weather
(external) or periods of use in excess of 7 days. A competent person must conduct inspections and a record kept.
8.31.6 Step ladders
The following minimum standards apply to the use of stepladders, which will:
• Only be used where it is impractical to provide a working platform, e.g. mobile scaffold tower, mobile powered
elevating platform or podium steps
• Only be permitted following authorisation by the senior eight2O person on site at the time
• Be individually identifiable by both contractor’s name and a unique number or other mark
• Be inspected prior to use and weekly inspections must be conducted and a record kept by a competent person
• If a step ladder is to be used it will be controlled under a permit to work system.
Note where practicable and ground conditions and risk assessment permits cantilevered height adjustable mobile
platforms (CHAMP) systems shall be used to replace the use of ladders.
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8.32 Work Over or Near Water
All necessary planning shall be carried out to eliminate the need to work near water where practicable.
When working over or near deep/ fast flowing water, wherever possible collective protection measures i.e. handrails
shall be provided.
Anyone carrying out work over or near water must be trained on the use of any PPE and be instructed about the risks
associated with the type of work and the measures needed to control the risks. Further information on the Thames
Water requirements for controlling work near water are available in Essential Standard no 3 – working over or near water
(See eight2O Safety, Health & Wellbeing framework - Appendix 1).
8.33 Lifting Operations
Any lifting operation on an eight2O site must comply with the Lifting Operations
and Lifting Equipment Regulations 1998 relative to the provision, operation,
inspection and maintenance of lifting equipment and lifting accessories.
Consultation with eight2O site management must take place before
commencing lifting operations on site. A competent appointed person must be
nominated to co-ordinate lifting operations on site.
Key personnel must be appointed for lifting duties i.e. crane supervisor, crane
driver, machine operator, slinger/ signaller. These persons must be trained and
competent to carry out their duties and must be in possession of a Construction
plant Competence Scheme card or an equivalent CECA recognised card scheme,
which is based on training, followed by assessment of competence.
Excavator operators who are to be engaged in lifting operations must be trained and competent in lifting with an
excavator and must be familiar with Rated Capacity Indicators, understand the machine’s lifting duty chart and be
competent in the use of quick hitch attachments.
Any excavator used for lifting shall be fitted with the following equipment and only once a lifting
plan has been developed and approved:
• Object handling table with diff. radius
• Load hooking device (if a hook must be fitted with a clip)
• If maximum lift is over 1000kg (1 tonne) a boom lowering control i.e. hose burst check valves to ISO 8643:97
• Acoustic or visual limiter/ indicator
• Outriggers/ blades to manufacturer’s standards
• All attachments must be compatible and have the SWL indicated (and shall be included within the weight of the lift).
Any item of plant used for lifting must be fitted with Hose Rupture (Check) Valves. Forks attached to backhoe actors are
prohibited.
All statutory inspections, examinations and tests must be carried out and planned maintenance conducted as per the
manufacturer’s guidance.
All lifting appliances must undergo a formal daily check by the operator.
A defect reporting procedure must be established where defects are corrected and, where necessary, the lifting
appliance is taken out of service.
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8.34 Confined Spaces
All eight2O supply community partners must not permit any person to enter a confined space without the permission of
site management. In this context, confined spaces can include deep excavations, manholes, sewers, drains, chambers,
tanks, tunnels, shafts, ducts, pipelines, boreholes and other unventilated rooms.
Safe working in a confined space will be controlled by strict adherence to a documented safe system of work.
Prior to anyone entering a confined space, a risk assessment and a detailed method statement must be produced and
be approved by site management.
Competence will conform to Thames Water training requirements.
8.35 Tunnelling
All shaft, tunnelling and heading works shall be carried out in compliance with the Confined Space Regulations and
BS6164, Code of Practice for Safety in Tunnelling in the Construction Industry.
Attention is drawn to the requirements of British Standard 6164: 2001, section 21, with which Alliance & Supply
Community Partners shall comply for tunnelling operations.
8.36 Plant and Equipment
Thames Water Plant & Equipment
When working on, or around, Thames Water machinery, the following code shall be adopted;
• Be aware, some machines start automatically with no warning
• Do not operate any control switch or valve unless authorised
• Keep doors to electrical switch rooms and panels closed and locked
• Isolate all equipment and obtain permits to work before working on systems
• Place danger notices and ensure lock off controls are in place
• Never operate any valve or switch with a danger notice on it.
• The Contractor shall not cut into any commissioned or operational service without a written permit to work for
that operation.
Alliance Partner & Supply Community Plant & Equipment
• All plant and equipment supplied by eight2O and supply community partners, must be maintained to the
manufacturers standards and have the necessary safety certificates, service reports and calibration reports.
Copies of any documentation must, on request of eight2O, be submitted to an agreed location within 24 hours
of such request
• Operators of plant must hold a current/valid EUSR Plus / CITB CPCS skill card for the duties they are undertaking
• All plant and equipment will be booked in using an appropriate plant reception form and copies of all relevant
certification / documentation will be held on file and be made available on request
• Mechanical lifting aids will be provided to reduce the need for manual handling
wherever practicable.
• All items of lifting accessories (i.e. strops, shackles, chains etc.) will be inspected on
a 6 monthly frequency and all lifting accessories will be tagged to show the date of
the last inspection. Copies of the inspection certificates for any lifting equipment
shall be kept at the point of work for inspection
• Relevant lifting appliance pre-start checklists must be completed prior to any lifting
appliance commencing work
• The use of Telehandler’s must comply with the requirements of the Thames Water
Essential Standard No 4 – Safe use of Telehandler’s. (See eight2O Safety, Health &
Wellbeing Framework Appendix 1)
• Operators must have the necessary recorded experience, knowledge and training
in all ancillary equipment used with the machines; i.e. excavator quick hitches, lifting equipment etc
• Semi Automatic Quick Hitches are not permitted on Thames Water sites as per Thames Water Essential
Standard No. 19 - Safe use of quick hitches(See eight2O Safety, Health & Wellbeing Framework Appendix 1).
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Acceptable types of quick hitch on Thames Water sites include:
Machine
Quick hitch
8t and over
Double-locking* fully automatic
Between 3t and 8t
Manual or double-locking* fully automatic
3t and below
Manual only
In all cases:
• An operation manual for the type of quick hitch provided must be available in the cab of the operating machine
• All operators must carry evidence that they have been adequately trained on the specific quick hitch being used
on their machine
• The operator must carry a risk assessment to cover the risk of an attachment becoming detached
• The machine must be provided with signage, on the boom, indicating the type of quick hitch fitted
• Retaining safety pins must be secured to the machine
• Safety pins must be retained by a suitable lynch pin
• Safety pins must be sprayed in a fluorescent colour.
•
•
•
•
•
•
•
•
•
•
Where JCB Excavators are to be used eight2O and the supply community must ensure that the JCB “2 Go” software
upgrade to eliminate inadvertent activation of ‘servo isolators’ (Dead Man’s Handles) is utilised
Supply community partners are to supply environmental spill kits and to have provided training to all their
employees on how to use them
Supply community partners are to supply drip trays e.g. plant nappies for
all plant and to provide a mechanism to empty the drip-trays of rainwater
without causing pollution. For example by pumping clean water from the
bottom of the tray, whilst leaving the oily residue on the waters surface
Supply community partners planning to use Mobile Elevated Work Platforms
(MEWPs) on site must have access to a competent person who has
completed the IPAF MEWPS for managers course to plan the work and select
the appropriate equipment. MEWPs must be supplied in accordance with
the eight2O MEWP Policy – all Cat 3b MEWPs must have an anti-entrapment
device fitted
Any Horizontal Directional Drilling rigs will have safety guards fitted which
prevents Incidental entanglement with the drill string or moving parts of the
rig. An approved safe system of work must be provided prior to the use of
any HDD rig
All excavators and dumpers are to have means of secondary activation i.e. hi-vis seat belt engine immobilisation
devices fitted such that the plant can not be started without the seat belt being utilised
The supply community partner shall supply all Heras Fencing and ensure that it is supplied with fluorescent feet.
These shall be yellow or orange and all panels shall be double clipped whilst erected and checked and maintained
on a regular basis
The use of one tonne dumpers is prohibited on eight2O sites. This is due to previous incidents of overturning
The elimination of confined spaces will be considered wherever reasonably practicable and use of the Pole Star
unit will be prioritised for tasks which require entry to a confined space environment for survey requirements
The specification of anti collision technology will be required as standard on all crane movements.
8.37 Improved Visibility and Warning Systems on Vehicles
A standard for HGVs has been developed by Transport for London and we require all HGVs coming to eight2O sites to
meet this standard. The Transport for London vehicle safety equipment – supplementary guidance, can be downloaded
from: http://www.forsonline.org.uk/resource.php?name=TC_EquipGuidanceJune12.
For any supplier who is bringing a HGV onto a eight2O or Thames Water site, we require you to register with FORS and
achieve the Bronze standard by 30th June 2014, with the intention of progressing to Silver and Gold. (eight2O Safety,
Health & Wellbeing Framework Appendix 1).
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8.38 Vehicle Movements
All eight2O and supply community partner HGVs, LGVs, Flatbed and ‘Transit Van’ style vehicles must have audible
warning reversing signals, these signals must also remain operational when the vehicle lights are switched on. All
vehicles must also have reversing lights. Supply community partner vehicles must be wired in such a way that the
vehicle’s flashing beacon is activated when the reverse gear is activated.
All vehicles without a clear rear view (through a central mirror), including HGV, LGV, Flatbed, ‘Transit Van’ style must
be fitted with reversing cameras. The preferred method for the control of reversing vehicles is through the use of a
competent vehicle marshal. The camera shall only be used at times when a competent vehicle marshal is not available.
Where there is a risk of falling from a vehicle, i.e. working from the back of a flatbed, edge protection or another fall
protection system shall be installed that complies with the Working at Height Regulations and reduces the risk of falling
from the vehicle.
All Supply community partner hoist flatbed lorry and grab lorry drivers will require a qualified assistant to help and
control loading and unloading. They will require, as a minimum, a SHEA (Gas) and EUSR plus slinger/ signaller (or CPCS
equivalent) qualifications.
All HGV vehicles will be fitted with blind spot proximity sensors to prevent injury to cyclists when turning left.
Supply community partner HGV drivers must advise eight2O’s site management of their arrival and must not enter
any area controlled by or any part of a site without permission to do so and instruction on the traffic management
arrangements.
8.39 Planning of Vehicle Routes and Logistics
On all our major projects we will establish delivery routes for 2.5 miles from the project location. These routes will
be determined based on risk assessment and will be designed to avoid schools and routes without cycle lanes. HGV
vehicles will be required to use these routes and delivery times may also be restricted to reduce risk to cyclists.
8.40 Temporary Lighting
The following minimum standards apply to temporary lighting:
• The level of lighting to be provided in any work area will be determined by task to be undertaken
• All site internal lighting will be 110v and connected to transformers protected by RCD’s. Note: This does not
apply to site offices situated outside structures being built
• All cables must be fixed or suspended from walls ceilings or other structures and prevented from trailing on the
floor
• All lamps used in the illumination system will be protected
• Tungsten halogen lamps are not permitted
• Energy efficient lighting shall be used wherever possible.
8.41 Fencing
Fencing requirements are to be determined by risk assessment and follow the guidance below:
• For short durations, of up to two weeks, or where work areas continually move, Heras fencing may be used.
Where there is public interface, solid fence panels are preferred
• For longer durations up to 6 weeks and/or where individual fence panels require removing for occasional access
in addition to the gate access, Heras fence panels secured to vertical scaffold poles embedded into the ground
with concrete should be used
• For works in excess of 6 weeks, permanent-hoarding solutions should be sourced
• V-Mex ridged fencing system which is quick and easy to demount for occasional access but can provide a longer
term secure line
• Darfen Steelhoard fencing system which provides a continuous hoarding, is low maintenance, is demountable
for relocation with all components except the embedded spigots being reusable
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•
•
•
•
Traditional plywood hoarding is to be secured using size 10, 50mm screws
All hoarding designs and installations are to be checked and approved by the temporary works coordinator
All hoardings are subject to the project’s temporary works inspection procedures
All gates are to have a security mechanism.
8.42 Noise, Dust and Vibration
Prior to starting on site, supply community partners who will be undertaking works
causing significant noise, dust or vibration, must demonstrate to the company how the
risk of such activities will be mitigated and managed:
• Noise guidance information containing a record of the noise monitoring of site
equipment and plant must be provided
• The Sound Power Level (LWA) in dB of all plant intended for use on site must be
provided
• All compressors, percussion tools, plant and vehicles will be fitted with effective
silencers of a type recommended by the manufacturers
• All plant will be shut down or throttled back to idling speed in between periods of use
• All relevant plant will comply with the permissible noise levels set out in the appropriate European Directives
• Plant and equipment will be maintained in good working order, with particular attention being paid to the
condition of silencers and acoustic panels
• “White noise” reversing alarms will be fitted to vehicles in preference to traditional bleepers
• All demolition rubble and any other areas as directed by eight2O will be dampened down
• Rainwater and/or grey water will be used for damping down where practicable
• The alliance and supply community partners must have an auditable, accurate and tamper proof HAVS
management system that complies with HSE requirements.
8.43 Electrical Safety at Work
Electrical installations must be planned, installed, maintained and inspected by a trained and competent person.
Supply community partners will comply with the requirements of HSG141 “Electrical Safety on Construction Sites”. All
portable electric tools must be inspected prior to use, every month thereafter, and be withdrawn and tested/inspected
as a minimum every three months. Suitable records must be maintained and made available when requested.
For guidance covering Thames Water suggested specifications for inspection and testing of portable electrical
equipment refer to essential standard no. 8 – Electrical safety at work (See eight2O Safety, Health & Wellbeing
Framework Appendix 1).
All office portable electrical appliances must be inspected as per the Health and Safety Executive guidance.
All generators must be suitably earthed with the following exceptions:
• For small-scale work of duration less than one day, portable generators with outputs up to 10kVA need not be
earthed, provided that they are only used with Class II (double insulated, or all insulated) tools and equipment
• Small, single phase generators used for 110v supplies (ratings up to 5kVA) need not be earthed if all of the
equipment used is double insulated, or it supplies only one item of earthed equipment and the equipment is
bonded with the frame of the generator.
The following appliances are not permitted on site:
• Radios other than battery operated
• Radiant space heaters unless with the consent of eight
• Heaters without thermal overload
• 3KW heaters used in conjunction with a 13-amp plug and socket – fixed heaters must be wired directly into the
wall socket
• Tubular heaters not fitted with a wire cage
• Portable and hand held tools for use with voltages above 110v
• 240V chargers for cordless power tools are only permitted following approval by the site management and only
then in agreed designated locations.
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8.44 Emergency Procedures
eight2O and supply community partners will produce a set of emergency procedures to establish the contingency
arrangements for incidents, fire, gas leaks, environmental pollution, summoning the emergency services and
evacuation, etc.
These procedures will be brought to the attention of management and will be displayed on site where applicable. The
supply community must ensure that all persons under their control are informed of, and comply with the emergency
procedures applicable to site.
Loan working should be avaided as far as reasonably practicable. Anyone expected to carry out loan working activities
shall complete a risk assessment which will include the following:
• Control measures to ensure that they have a means of contact
• That they define a checking in mechanism
• That they are suitably first aid trained
• That they ensure they establish reporting line with site management wherever they are working.
8.45 First aid
•
•
•
There must be one first aider for the first twelve operatives on process sites. Subsequent requirements are to be
agreed with eight2O following risk assessment
Supply community partners are to provide the appropriate first aid equipment for the work activity
Within network sites each employee must hold a minimum of emergency first aid training.
The investigation report shall include the following information as a minimum;
• Immediate and root causes
• HSE incident report number (where appropriate)
• Details of involved personnel including;
• Name
• Job title
• Primary work location
• Constructive recommendations in the form of an action plan, based on the root causes, which are achievable
and attainable.
In addition to the above all eight2O partners and the supply community are required to:
• Complete and submit the F2508 to the HSE where they are the responsible employer
• Provide a copy of the statutory report F2508 to eight2O site management
• Co-operate with the eight2O Safety, Health & Wellbeing teams in incident investigation and follow-up of
• incidents to identify root causes and lessons learned. This co-operation to include providing access to contract
• information, evidence materials, documentation, worksite and staff as part of any investigation that eight2O/
• Thames Water may independently undertake
• Provide any documentation, information and reports requested by eight2O/ Thames Water as part of an
• investigation to an agreed timescale
• Respond to all comments from eight2O/ Thames Water on investigations reports, within a reasonable timeframe
and implement agreed actions.
8.46 Near Misses/ Observations
All eight2O partners and operatives are encouraged to report anything with the potential to cause harm inclusive of the
potential to cause ill health via a near miss/ observation card. The cards are collected and analysed and the potential
hazard is removed before an incident occurs.
8.47 Incident Reporting
Alliance and Supply Community Partners shall report all Incidents/incidents to eight2O/
Thames Water as soon as reasonably practicable but always by the end of the working
day.
This shall be followed by a written report within 24 hours identifying the facts and
circumstances (as known at the time) of the incident.
Alliance & Supply Community Partners shall report Incidents, dangerous occurrences and
their investigations using the Thames Water corporate system (Rivo Safeguard) access
available upon request to TW S,H&W Team.
All Incidents / incidents information shall be verified and the investigation commenced within 3 working days of the
incident occurring.
The Contractor shall undertake and complete the investigation, within 10 working days of occurrence where reasonably
practicable.
Timely updates (minimum weekly) shall be provided to the eight2O/ Thames Water during the investigation to
demonstrate the investigation is ongoing.
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Appendix 1
Pre-start Meeting Minutes
Supply Community Partner Pre-Commencement Meeting for Health,
Safety, Environment, Quality
Contract No.
Contract Name
Package:
(Contract Name & Number to be used on all correspondence)
Supply community partner name & address (for
correspondence):
eight2O workstream
(Referred to elsewhere
in these minutes as
“eight2O”)
Appendices
1.Pre-start meeting minutes
Registered address (if different):
Registered address:
Correspondence address
(if different)
eight2O
Clear Water Court
Vastern Road
Reading
RG1 8D
Record of meeting held on (Date):_______________ At (Location):___________________________________________
with a view to placing a subcontract order for the following works (Full definition to be entered)
2.Thames Water Health Maturity Model
3.eight2O Safety, Health & Wellbeing minimum standard
training matrix
4.Minimum Thames Water requirements for behavioural
safety training programmes
5.Hazards found on Thames Water sites
6.Red, Amber & Green
Continue on a seperate sheet if necessary
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Appendix1: Pre-start meeting minutes
Appendix1: Pre-start meeting minutes
Section 1: Safety Health Environment & Quality
Present:
(The signature of this document is purely to confirm who is present)
Name
Position
Signature
Company
The purpose of the first part of this document is to identify matters of Health, Safety, Environment or Quality
Management that could affect any of the parties employed on the contract, or third parties adjacent to the works. The
interface between eight2O, the principal contractor, the client, the CDMC, other supply community partners will be
discussed with responsibilities agreed by all present.
Has the supply community partner passed the contract partner approval
Check with the Procurement Department who will confirm approval status
Yes
No
(Please indicate which is applicable)
We will not place an order with any contractor who has not completed and passed a PQQ satisfactorily.
Within eight2O the minimum entry requirement for work is an 80% score as assessed by the UVDB scheme.
1.1 People, Organisation & Appointments
eight2O personnel
Item
1.1.1
eight2O Contracts Manager
1.1.2
Executive Responsible for H&S
1.1.3
Quantity Surveyor
1.1.4
Design Manager
1.1.5
Temporary Works Engineer
To be a world-class team that respects natural resources and enables our communities and the environment to thrive
1.1.6
Project Engineer
Our Principles
1.1.7
Program Manager
1.1.8
Commercial Manager
1.1.9
H&S Adviser
1.1.10
Environmental Adviser
1.1.11
Quality Assurance Adviser
1.1.12
eight2O Project Manager
1.1.13
eight2O Site Manager
1.1.14
eight2O SHEQ Manager /
Advisor
1.1.15
Lifting AP
1.1.16
Confined Spaces Coordinator
1.1.17
Other – List
Welcome to eight2O
At eight2O we believe in only working in ways that meet our core ambition and principles – these are
Our Ambition
• We solve challenges through innovation, collaboration and sustainability underpinning our high-performing,
vibrant and customer-focused organisation
• We inspire, motivate and develop every member of our team.
• Life and well-being is more important than anything else
• We define success as shared success where all parties benefit
Values
•
•
•
•
Respect: Our people respect each other, our partners, the people we serve and the environment
Integrity: Our people do the right thing, and we keep our promises
Self-awareness: We take responsibility for our actions and the impact they have on others
Enthusiasm: We are passionate about making a positive difference
Behaviours
•
•
•
•
•
•
78
eight2O personnel
Responsibility
Collaboration
Innovation
Customer focus
People focus
Action focus
Strategic Objectives
To develop and implement a high-performing service delivery committed to
zero incidents, zero harm, zero compromise and:
• will enable safe, reliable and available water services
• provide exceptional customer service, internally and externally
• deliver value for money and transparency of expenditure
• will attract, retain and develop the best talent
• build a sustainable, socially responsible organisation that protects and
enhances the environment
Safety,Health & Wellbeing Approach, Version 3, November 2014
Name
Contact number
Location
1.1.18
1.1.19
1.1.20
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Supply community partner personnel
Item
eight2O personnel
Name
Contact number
Location
1.2.7
Diversity policy
1.2.8
H&S plan
1.1.21
Contracts Manager
1.2.9
Copy of F10
1.1.22
Quantity Surveyor
1.2.10
Project execution plan
1.1.23
Design Manager
1.2.11
Environmental plan
1.1.24
Temporary Works Engineer
1.2.12
1.1.25
Project Engineer
Site Waste Management
plan
1.1.26
Program Manager
1.2.13
Utility drawings
1.1.27
Commercial Manager
1.2.14
1.1.28
H&S Adviser
Schedule of temporary
works as identified by
program
1.1.29
Environmental Adviser
1.2.15
1.1.30
Quality Assurance Adviser
1.1.31
eight2O Project Manager
Required attendance at
weekly SHEQ/Progress
meeting. Provide nominated representatives
1.1.32
eight2O Site Manager
1.1.33
eight2O SHEQ Manager /
Advisor
1.1.34
Lifting AP
1.1.35
Confined Spaces Coordinator
1.1.36
Other – List
1.3 Information from Supply Community Partner
Risk assessments and method statements must be provided at least 14 days prior to commencement on site. Any delay/
standing time caused by the non-compliance with this requirement will be the supply community partner’s responsibility
and cost.
1.1.37
Item
1.1.38
Subject
1.1.40
1.3.1
SHEQ policies
1.3.2
Executive responsible for
safety and environment
1.3.3
Risk assessments adnd
safe systems of work
1.3.4
COSHH assessments
1.3.5
Noise assessments
1.3.6
Manual handling
assessments
1.3.7
Lifting plans
1.3.8
HAVS monitoring and
controls
1.3.9
Confirm size of workforce
and supervisory ratio
throughout works
1.2 Information to Supply Community Partner
Subject
Provided by (indicate by ticking)
Client
1.2.1
SHEQ policy statement
1.2.2
Drugs and alcohol policy
1.2.3
Timber procurement
policy
1.2.4
Sustainability policy &
eight2O sustainable procurement guide
1.2.5
Code of conduct
1.2.6
Restricted substances list
80
Provided by (indicate by ticking)
Client
1.1.39
Item
We expect a senior member of
the contractor’s management
team to attend the SHEQ /
Progress meeting, along with
the most senior person on site
and a representative from the
workforce.
eight2O
Safety,Health & Wellbeing Approach, Version 3, November 2014
Comment (Name if applicable)
Supply
community
partner
The drugs and alcohol policy
which includes random and for
cause testing requirements.
eight2O
Comment (Name if applicable)
Supply
community
partner
N.B. Check all previously
submitted documentation.
Do not ask for further copies
unnecessarily.
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1.3.10
Monitoring of works
Confirm required frequency for
works.
1.3.11
Copy of contractors waste
carriers license
Waste transfer tickets must be
provided to eight2O for all waste
movements.
1.3.12
Subletting of works
Any subletting of works must be
approved by in writing.
1.3.13
Monthly statistics required
from contractor
Sub-letting of works without approval is proven to significantly increase the health, safety, environmental and quality
risk to the workforce. Sub-letting any part of this works package without the written consent of the eight2O Commercial
Manager, is not allowed, and if found without authority, the operatives concerned will be removed from site until approval
for their presence on site is obtained subject to having an acceptable safety, health, environment, quality, labour
management, insurance, ethical, commercial, bribary act compliance etc. record and supervision. Any cost relating to the
removal of a sub-supply community partner will not be the responsibility of eight2O.
1.5 Temporary Works Design
Item
Item
Subject
Provided by (indicate by ticking)
Client
1.4.1
1.4.2
1.4.3
1.4.4
82
eight2O
Have the design risk
assessments been
completed and recorded?
Will contract design
elements need to be
included in the Health and
Safety file?
How have eight2O
requirements for
sustainable design been
incorporated within
your design as required
by ‘eight2O Sustainable
Procurement’ policy
Provision of as built
drawings (Date required
by)
Safety,Health & Wellbeing Approach, Version 3, November 2014
Comment (Name if applicable)
Supply
community
partner
All design risk assessment
will be recorded to detail how
hazards have been eliminated
and risks reduced during design.
Any construction hazards
that have not been designed
out shall be recorded on the
relevant section of the drawings.
Provided by (indicate by ticking)
Client
1.5.1
Are temporary works
designs required
1.5.2
Who will undertake the
designs and what is
their competence and
experience
1.5.3
Who will undertake the
independent design
check and what is
their competence and
experience (relevant to
category of design check)
1.5.4
What categories of design
checks will be required
1.5.5
Who are the temporary
works coordinators and
what is their competence
1.5.6
All Temporary Works
Coordinators shall be
appointed in writing
1.5.7
Requirements for
provision of designs and
records of inspections
1.4 Permanent Works Design
Does this contract include design elements? If yes, complete section 1.4
Subject
eight2O
Comment (Name if applicable)
Supply
community
partner
1.6 Training & Capability
Item
Subject
Provided by (indicate by ticking)
Client
1.6.1
SHEQ briefings
1.6.2
Induction training
1.6.3
Special task training
1.6.4
Plant operators (CPCS /
IPAF
1.6.5
Banksman/ Slingers
1.6.6
Abrasive wheels
1.6.7
NRSWA
1.6.8
MEWPS for Manager
eight2O
Comment (Name if applicable)
Supply
community
partner
All briefings and toolbox talks
shall be recorded, and the
figures provided. Minimum 2 per
person per month.
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1.6.9
CSCS for relevant trade (or
UKCG recognised scheme
i.e. Gas Safe
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All persons who have any
competency and / or skill card
shall bring them to site with
them ready for induction.
1.7 Plant / Equipment
Item
Subject
Client
1.6.10
Mobile towers (CITB,
PASMA
1.6.11
CAT and genny training
1.7.1
Cranes / Hi-Ab
1.6.12
Second generation quick
hitch familiarisation
1.7.2
Excavators / dumpers
1.7.3
1.6.13
Client requirements
i.e. EURS, Electrical
competency
Second generation quick
hitches
1.6.14
Behavioural safety
orientation for all persons
1.6.15
Environmental training
1.6.16
SMS management system
training
1.6.17
Risk assessment, method
statement and pre task
briefing process
1.6.18
NEBOSH General
Certificate required
for Project Manager,
Construction Manager,
Site Manager
1.6.19
CITB SMSTS required by
site Manager (in lieu of
NEBOSH)
1.6.20
CITB SSSTS Required by
site Foreman & Engineer
1.6.21
Thames Water Passport
required by all persons
who work on or regularly
visit Thames Water sites
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Provided by (indicate by ticking)
To include MD, Management &
Supervision.
eight2O
Comment (Name if applicable)
Supply
community
partner
Attachment
Use
Traditional
(Fixed pin
attachment)
Ok on all sizes
Manual Quick
Hitch (safety
pin manually
inserted, QH
manually
operated)
Ok up to 5 ton
(but not including 5 ton)
Semi Automatic Hitch (safety
pin manually
inserted, QH
operated from
cab)
Banned
Fully Automatic Banned
1st Generation
(operated from
cab, single pin
capture)
Fully Automatic Double
Locking 2nd
Generation
(operated from
cab and locks
over both front
and rear pins)
1.7.4
MEWP
1.7.5
Inspection on delivery and
daily ‘Prior to use’ checks
shall be recorded
1.7.6
Storage of Plant /
equipment
1.7.7
Whip Arrestors on
compressed tools
Ok on all sizes
All category 3b MEWPS shall be
fitted with a device to prevent
entrapment and to provide a
audible alarm in the event that
entrapment may occur. See
MEWP Policy document for
more details.
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1.7.8
Data Logging Cat and
Genny’s to be provided,
complete with ring clamp
and plug adapter
1.7.9
Mechanical lifting tool to
be used for kerb laying
1.7.10
Insulated tools for
electrical and excavation
works
1.7.11
All moving parts must be
adequately guarded I,e,
HDD and mini piling rig
guarding
1.7.12
The use of 1 tonne
dumpers is prohibited due
to their instability
1.7.13
PAT testing of electrical
equipment shall be
completed on a 3 monthly
basis
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Minimum standard is for
Data Logging CAT and Genny.
Must be calibrated by a radio
detection approved supplier
– obtain details of calibration
company.
1.7.14
Provision of temporary
lighting
1.7.15
Storage of gases
1.7.16
PUWER equipment record
of inspection
Access to records / where will
records be held.
1.7.17
LOLER record of
inspection
How will lifting equipment
calibration and inspection be
managed on site.
1.7.18
Storage & clearance of
waste
SWMP to be updated as
necessary by supply community
partner.
1.7.19
Fuel handling and storage
As detailed in Environmental
Plan.
1.7.20
Provision of spill kits and
disposal of used materials
1.7.21
Waste re-cycling,
minimisation and
segregation
1.7.22
Responsibility for disposal
of waste
1.7.23
All wall drilling activity
requires the use of a
cable location device the
minimum standard for this
is a BOSCH GMS120
1.7.24
Each Network team will be
provided with an air lance
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1.7.25
Any excavator used for
lifting shall be fitted with
the following equipment
and only once a lifting
plan has been developed
and approved;
• Object handling table with
diff. radius
• Load hooking device (if a
hook must be fitted with
a clip)
• If maximum lift is over
1000kg (1 tonne) a boom
lowering control i.e. hose
burst check valves to ISO
8643:97
• Acoustic or visual limiter /
indicator
• Outriggers / blades to
manufacturer’s standards
• All attachments must be
compatible and have the
SWL indicated (and shall
be included within the
weight of the lift)
1.7.26
Any item of plant used for
lifting must be fitted with
Hose Rupture (Check)
Valves
1.7.27
Forks attached to backhoe
actors are prohibited
1.7.28
Where JCB Excavators
are to be used alliance
partners and the supply
chain must ensure that
the JCB “2 Go” software
upgrade to eliminate
inadvertent activation of
‘servo isolators’ (Dead
Man’s Handles) is utilised
1.7.29
All excavators and
dumpers are to have
hi-vis seat belt engine
immobilisation devices
fitted such that the plant
can not be started without
the seat belt being utilised
1.7.30
Where practicable and
ground conditions
and risk assessment
permits cantilevered
height adjustable mobile
platforms (CHAMP)
systems shall be used to
replace the use of ladders
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1.8 Incidents / Diseases / Dangerous Occurrences / Near Misses / Pollution Incidents
Item
Subject
Provided by (indicate by ticking)
Client
eight2O
Comment (Name if applicable)
Supply
community
partner
1.10 Personal Protective Equipment (PPE)
The following are only the minimum standards which eight2O require, should any additional further PPE be required, it will
be identified through risk assessment.
Item
1.8.1
All incidents to be
recorded and reported to
directly to eight2O
All incidents must be reported
to the eight2O incident hotline.
1.8.2
All RIDDOR incidents to be
reported to eight2O
All incidents must be reported
to the eight2O incident hotline.
1.8.3
All notifiable RIDDOR
incidents to be reported
to enforcing authority with
copy of F2508 to eight2O
All incidents must be reported
to the eight2O incident hotline.
1.8.4
All service damages to
be reported to the Site
Manager immediately All
near misses to be reported
promptly to Site Manager
immediately
All incidents must be reported
to the eight2O incident hotline.
1.8.5
Any contact with
Enforcement Agency must
be immediately reported
to eight2O management
All incidents must be reported
to the eight2O incident hotline.
1.8.6
All environmental
incidents and near misses
to be reported to Site
Manager immediately
All incidents must be reported
to the eight2O incident hotline.
Subject
Provided by (indicate by ticking)
Client
1.9.1
Toilets / Washing Facilities
1.9.2
Drying room
1.9.3
Canteen Facilities
1.9.4
Fire Equipment (Except in
vehicle)
1.9.5
First Aid Equipment /
Person (Except in vehicle)
1.9.6
First aid provision will
include for risk based
provision of Defibrillator
units.
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Comment (Name if applicable)
1.10.1
eight2O
Comment (Name if applicable)
Supply
community
partner
Head protection to BSEN397
shall be worn and shall
display the wearers name
(first and surname or nonoffensive nickname) and
have a completed ICE tag
attached.
The following hard hat colour
coding applies to all eight2O
sites; (Note: Sikhs wearing
turbans can legally refuse
to wear head protection
on construction sites on
religious grounds)
• Yellow – Supervisors
• Red – Fire Marshals
• Green – First Aiders (or
sticker if required to wear
other colour)
• Orange – Slinger / Signaller
• White – General Operative /
other profession
• Black – Visitor
• Bump Caps – Work within
domestic premises only.
1.10.2
Hi Vis-vest to EN471 Class 2:
• Yellow flame retardant high
visibility waistcoat with
long sleeve to BS EN471
Class 3 and BSEN533
• Orange for Slinger
Signallers & Depot and
Stores Personnel.
1.10.3
Light Eye Protection to BS
EN166.
• Use of eye protection in
vehicles/mobile plant that
is fully screened is not
mandatory
• Wearers of prescription
spectacles are to obtain
prescription safety
spectacles from their
employer
• The wearing of over glasses
are only to be used for
visitors for short duration,
over glasses are not
acceptable for site workers.
Supply
community
partner
Name the first aiders.
Provided by (indicate by ticking)
Client
1.9 Welfare / First Aid
Item
Subject
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• The user, compatibility
with other PPE, lens types
(tinted, clear etc.) and
potential hazards must be
taken into consideration
when determining the type
of eye protection provided.
• A Risk Assessment must be
carried out to determine
if higher-level protection
is required, and where
identified this is provided
and maintained
1.10.4
1.10.5
1.10.6
1.10.7
Safety footwear to EN 345
Safety footwear must
provide support to the ankle,
includes mid-sole protection
and has a covered steel toe
cap. Rigger boots are not
acceptable, and shall not be
worn
Hand Protection - Gloves:
EN 388-4131
Minimum dress code of
trousers and sleeved ‘T’ shirt,
no shorts or vests
Flame retardant anti static
overalls for all operatives
involved in excavations
Flame Retardant Overalls
shall be to the following
standards;
• BS EN531:1995 A B2 C1
• BS EN ISO 11612 :2007
Class 2
• BS EN 1149:2005 Part 3
• IEC 61482:2007 Class 1
• These shall be as a
minimum constructed
from DuPont Nomex
Comfort or an equivalent
fabric with demonstrably
higher performance
1.10.8
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Provision for Breathing
Apparatus and shall
be assessed at pre
commencement stage and
provision for the quantitative
& qualitative face fit testing
shall be provided prior to
work commencement.
The requirement for type
and frequency of face fit
testing shall be assessed
in accordance with HSE
requirements and risk
assessment to ensure legal
compliance
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1.10.9
The minimum protection
level for respirators/dust
masks is FFP3
1.11 Permits to Work
Item
Subject
Provided by (indicate by ticking)
Client
eight2O
Comment (Name if applicable)
Supply
community
partner
1.11.1
Has the need for a Thames
Water TWOSA or TOCOP
permit to work procedure
been identified?
1.11.2
Who will issue permits?
If the contractors system is to be
used, then it must be vetted by
the Site Manager prior to any
work being commenced.
1.11.3
Method statements to be
provided
Days. Provide RAMS schedule.
1.11.4
Risk assessments to be
provided
Days. Provide RAMS schedule.
1.11.5
Other – lifting plan,
loading plan, site waste
management plan etc
Days.
1.11.6
On site daily risk
assessment and pre task
briefing process
Please note the supply community partner must not commence work without the approval of method statements and risk
assessments by eight2O, or Principle Contractor or client
1.12 Observation Reporting (Near Misses & Hazards)
Item
Subject
Provided by (indicate by ticking)
Client
1.12.1
All hazardous conditions
must be reported to
eight2O immediately
1.12.2
Have all hazardous work
practices been identified
that require specific
controls (eg confined
space working)
1.12.3
Supply community
partner to be made aware
of the eight2O restricted
substances list
eight2O
Comment (Name if applicable)
Supply
community
partner
Provide copy of eight2O
observation card
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1.13 Protection of the Public
Item
Subject
Provided by (indicate by ticking)
Client
1.13.1
eight2O
Supply
community
partner
Perimeter fencing
1.13.2
Scaffold fans
1.13.3
Netting
1.13.4
Brick guards
1.13.5
Holes and edges fenced /
covered
1.13.6
The supply community
partner shall supply all
Heras Fencing and ensure
that it is supplied with
fluorescent feet.
Comment (Name if applicable)
Identify who supplies and who
erects and who is responsible
for maintenance.
1.14.5
Key hold for main gate, to
be kept locked
1.14.6
Any vehicle without a
clear rear view including
HGVs shall be fitted
with reversing cameras,
flashing beacons and
audible reversing signals.
Provide eight2O vehicle
minimum standards – ADD AS
APPENDIX.
1.14.7
All requirements of NRSWA
Safety at Street Works and
Road Works COP including
temporary tar when
required
Identify who supplies and who
installs and who is responsible
for maintenance.
• Planning the TM
• Supplying the TM
• Maintaining the TM
1.14.8
These shall be yellow or
orange and all panels shall
be double clipped whilst
erected and checked and
maintained on a regular
basis
1.13.7
1.13.8
Suitable / adequate safety
signs
Identify who supplies and who
erects and who is responsible
for maintenance.
Is access to the site
controlled through locked
gates? YES / NO
Identify who supplies and who
erects and who is responsible
for maintenance.
For any supplier who is
bringing an HGV onto a
eight2O site in the Greater
London area (including
the M25), we require you
to register with FORS
and achieve the Bronze
standard by 30th June
2014, with the intention of
progressing to Silver and
Gold
1.14 Traffic and Pedestrian Management
Off site and on site operations
Item
Subject
Provided by (indicate by ticking)
Client
eight2O
Comment (Name if applicable)
1.14.9
Supply
community
partner
1.14.1
Traffic management plan
to be issued
1.14.2
Traffic flow drawing to be
issued
1.14.3
Provision of a banksman
Note: No reversing on site
without a banksman
1.14.4
Segregation fencing
between vehicles and
operatives
Identify who supplies and who
erects and who is responsible
for maintenance
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A standard for HGV’s
has been developed
by Transport for
London and we require
all HGV’s coming to
eight2O sites to meet
this standard. The TfL
Vehicle Safety Equipment
– Supplementary
Guidance, can be
downloaded from http://
www.forsonline.org.uk/
resource.php?name=TC_
EquipGuidanceJune12.
On all our major projects
we will establish delivery
routes for 2.5 miles from
the project location. These
routes will be determined
based on risk assessment
and will be designed to
avoid schools and routes
without cycle lanes. HGV
vehicles will be required
to use these routes and
delivery times may also be
restricted to reduce risk to
cyclists
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1.15 Health & Wellbeing
1.15.3
It is the express aim of eight2O that we enhance the health & wellbeing of our people whilst at work.
In furtherance of this aim it is essential that every eight2O partner and supply community member ensures that prior to
an employee entering the eight2O programme a baseline health assessment (lifestyle screening for non operational staff
& health surveillance for operational staff ) is carried out.
This will enable us to shape our health and wellbeing strategies to target the health & wellbeing trends present within
our workforce.
Item
Subject
Provided by (indicate by ticking)
Client
1.15.1
All alliance and supply
community partners shall
attain a minimum of “Gold
Status” after completing
the Thames Water Health
Maturity Model self
assessment process
1.15.2
All eight2O and supply
community partners shall:
• Provide health
questionnaires for
completion on work
commencement for all
individuals including site
and office based staff
• Provide specific health
appraisals for those
referred following
evaluation of health
questionnaires
• Provide specific
health surveillance for
those requiring such
surveillance under
Regulations
• Provide occupational
hygiene services to
support and assess
ill health prevention
management, and
• Provide the opportunity
for health checks for
operatives, including
general health, personal
guidance, health
promotion, etc. and to
include relevant factors
for safety critical workers.
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The employer’s
occupational health
service provider will be
responsible for managing
the health surveillance
arrangements across the
workforce engaged and as
a minimum
have agreed occupational
health protocols for the
following:
• Hand Arm Vibration
Syndrome (HAVS)
related health
surveillance
• Noise health
surveillance
• Control of substances
hazardous to health
(COSHH) surveillance,
where a situation has
been identified where
surveillance is deemed
necessary
• Respiratory health
surveillance, and
• Dermatological/ skin
health surveillance.
• Colour blindness testing
Comment (Name if applicable)
Supply
community
partner
Copy of Health Maturity Model
to be provided.
1.15.4
All alliance and supply
community partners
should have processes
available for raising
employee well-being by
awareness of both work
related and lifestyle health
issues through campaigns,
lifestyle screening and
education. The employer’s
occupational health
service provider will
give leadership and coordination in this area
and support any eight2O
campaign
1.15.5
eight2O and supply
community partners
shall develop suitable
management
arrangements to control
working hours and / or
shift patterns in order
to address and manage
the risk of fatigue to the
satisfaction of eight2O
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Appendix1: Pre-start meeting minutes
1.16 Quality Assurance
Ordering of materials must be carried out giving enough time to avoid disruption of the works.
Any delivery/ordering problems are to be advised to eight2O and the likely consequences are to be stated.
Person responsible for Quality Matters
Is Supply community partner ISO 9000
registered?
YES / NO
If so, to which
standard?
Other Matters:
Scope of registration
Registration body
Certificate No
If not registered, what is policy / approach to ISO 9000?
Supply community partner’s Quality
plan
Supply community partner’s proposals
for self verification:
Method statements:
eight2O quality plan
Section 2: General information
Site working hours will be:
Correspondence
To be sent to addresses as shown on page 1 with copy to site manager on site
The enquiry list of documents is to be appended to this form
YES / NO
If No, the documents are to be listed
The following documents and this form will form the basis of the subcontract.
Document
Tick as
appropriate
Further Details
Health & safety plan
Conditions of main contract:
Conditions of subcontract
Preliminaries
Preambles
Specifications
Drawings
Warranty agreement
Performance bond
Correspondence
Bills of quantities
Conditions specific to subcontract package
Schedule of attendances
Site instructions to be valid only if issued by our Site Manager or his duly authorised representative. All instructions to be
given to the supply community partner’s named representative.
96
Safety,Health & Wellbeing Approach, Version 3, November 2014
Safety,Health & Wellbeing Approach, Version3, November 2014
97
98
Minimum standards of OH risk
management and well being yet
to be achieved in a number of
areas
Limited awareness of practical
health risk management
Health risks not detailed
adequately in risk assessments
including COSHH,
Musculoskeletal hazards
Individuals provided with PPE,
but suitability not checked
Limited statutory health
surveillance programme in place
HSE audits do not include health
No assessment of fitness to work
No formal process for assessing
fitness to work
No attendance management/
sickness absence management
policy is in place
Sickness/ill health issues are not
managed
Few if any wellbeing initiatives
undertaken
No wellbeing activities
undertaken, i.e. wellness days,
poster campaigns
Health Performance
Indicators (HPIs)
Health Risk Assessment
Hierarchy of control
(collective vs. personal)
Health Surveillance
Health Auditing
Worker
Fitness to Work
Attendance Management
policy/training
Management of ill health
Wellbeing
Health Promotion
Safety,Health & Wellbeing Approach, Version 3, November 2014
0-40% 41-60% 61-80% 81-100% Non Compliant
Silver Gold Platinum Amber 1%
Supervisors and managers
trained on the management of
health risks
Developed education
programme with co ordination at
a company wide level. Wellbeing
Champions in place, evidence
that health priorities such as
obesity, ageing workforce are
being considered
At least 2 wellbeing campaign/
poster campaign per year
Evidence of regular wellbeing
activities that integrate
occupational and general health
improvement
Wider management are trained in
sickness absence management
policy and procedures and are
competent in its application e.g.
Return to work interviews are
conducted following periods of
sickness absence
Consistent but still largely
reactive approach to all sickness/
ill health issues
Safety critical roles clearly
identified via risk assessment
(e.g. confined space workers,
heavy plant drivers, working at
height etc.) and full program of
periodic fitness for work medical
assessments in place (this may
include both random and with/
for cause drug & alcohol testing
program)
Key performance measures
include health topics
Has evidence of ‘fitness to work’
programme
Comprehensive health
surveillance in place for all of
identified hazards
Individuals provided with the
correct PPE and adequately
trained in use and maintenance
and involved in the selection
procedure
Psychological health risks are
also included in risk assessments
and effective controls are place
Health is considered in all
aspects of safety
Can evidence full compliance
with minimum OH risk
management and wellbeing.
Evident
All wellbeing events/ campaigns
structured and aligned to HWB
plan. 1 well being campaign
delivered per quarter, open to
supply chain participation
Comprehensive education
programme in place that
considers works and non works
related health, well being on
the agenda for all Board, senior
management and H&S meetings.
Supply chain is engaged in HWB
education programme and have
a HWB plan that aligns with
business.
All personnel have received
appropriate training in the
management of health risks
including the supply chain
Proactive case management
approach to sickness/ill health
issues with early referral to
OH. Phased return to work
programmes are implemented
with input from OH/medical
specialists as appropriate
Well being initiatives available to
organisation and supply chain
Metrics are produced from
sickness/ill health records
Clear evidence that collective
protective measures are
considered first i.e. engineering
controls, substitution with less
hazardous material. PPE is last
resort
Can evidence how health
surveillance trends are used to
demonstrate effectiveness of
control measures
Health performance indicators(
HPI’s ) used in business decisions
Clear evidence of an established
fitness to work programme
including clear measurement
and performance review
Program outcomes are
monitored, results used to inform
proactive activities to promote
worker health improvement.
Policy/ framework in place
for managing workers who no
longer meet the fitness for work
standards for their specified
safety critical role due to health
issues.
Physical and psychological
health risks are considered as
part of organisational changes
e.g. shift patterns, work location,
organisational restructuring etc.
Ill health prevention strategy
integration with business
operations and supply chain
Evidence of OH risk management
at all levels and throughout the
supply chain
Established
TOTAL:
Can evidence that behaviour’s
have been influenced from
training on health risks,
e.g. worker surveys, audit ,
inspections
Strategy in place to provide
information that extends to
local community and staff family
environment. Improvement
of public health considered
as part of the CSR role of the
organisation.
The majority of workers are
considered ambassadors for
health and well being strategies
within the workplace and wider
community
Support of external health and
well being initiatives, campaigns
extend to families of staff
members and stakeholders
Access to early intervention such
as physiotherapy, mental health
counselling etc.
Action plans with targets and
objectives set and regularly
measured to demonstrate
improvement;
communicated with workers and
supply chain
Fitness to work program
(including medical standards
and key outcomes) reviewed
regularly and any actions/
changes communicated with
workers and supply chain.
Continuous improvement plans
include health related objectives
Strategic approach to continuous
improvement including full
supply chain engagement
Evidence of strategic OH
management at all levels
extending to peer groups and the
local community
Evidence of an existing health
and well being strategy
throughout the culture and
management systems of the
business
Ill health prevention strategy
extends to include occupational
health credentials assessed
during selection of supply chain
and are audited to demonstrate
compliance with required
standards
Managers & employees actively
engaged in monitoring individual
health where task specific health
hazards exist i.e. physical and/or
psychological hazards. Evidence
of action taken and records kept.
Health surveillance trends used
in review of management system
Intergrated
Percentage
Score %
NB: Must achieve green in ‘infancy’ & ‘developing’ columns to demonstrate basic compliance with statutory requirements relating to
workplace & worker issues.
Health risks are covered in
company and site inductions
Basic education programme in
place but in its initial stages with
events at local level onl
At least 1 wellbeing events/
campaigns delivered per year
Occasional wellbeing initiatives
and campaigns undertaken
Largely reactive or inconsistent
approach to management of
sickness absence/ill health issues
e.g. work related or long term
only
Attendance management/
sickness absence management
policy is in place
Pre placement assessments for
fitness to work are conducted.
(This may include ‘with/for
cause’ drug & alcohol testing)
Developing fitness to work
processes
Health is included in HSE audits
Health Surveillance introduced
but only major issues addressed
Individuals provided with the
correct PPE but inadequately
trained in use and maintenance
Health risk included in all risk
assessments including COSHH
and controls implemented
for physical health risks e.g.
respiratory, vibration, noise, skin
etc…
Mostly compliant occupational
health risk management and
well being with plans to achieve
minimum standards
Meeting minimum standards in
most areas
Developing
Minimum standard (TW &Tier 1 contractor)
Desired
Exemplary
Red 0%
Health risks not included in
inductions or health and safety
communications
Health Communication
Green 2%
No structured education
programme, wellbeing not
discussed in key HS&E meetings
Health Education &
Training
Workplace
Infacncy
Category
Thames Water Health Maturity Model (Complete yellow cells only)
Appendix 2
Appendix 2: Thames Water Health Maturity Model
Appendix 2: Thames Water Health Maturity Model
Safety,Health & Wellbeing Approach, Version3, November 2014
99
Validity
Programme Manager
PGM
Operations Manager
OM
Operations Director
OD
Board Director
BD
E
E
Thames Water’s Safety Passport
D
E
E
E
E
E
E
E
E
E
E
E
D
D
E
E
E
E
E
D
E
E
E
Safety by Design Leadership
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
0
0
E
D
E
E
D
T
E
D
T
E
D
E
E
D
E
E
D
E
E
D
E
E
D
E
E
E
D
E
E
E
D
E
E
E
D
E
D
D
E
D
E
E
E
E
E
D
D
E
E
E
D
E
E
E
E
E
E
E
E
Office Safety
0
0
0
0
0
0
E
E
E
E
E
E
E
E
E
E
E
T
E
E
E
E
D
E
D
0
0
E
E
D
E
E
E
E
E
E
E
E
Notes
E = Essential for role
D = Desireable for role
T = Task specific qualification requirement
This training matrix is not exhaustive and is for guide / reference purposes only as to the minimum training standards expected within eight2O
Total Training requirements
Number of Desirable Training requirements
D
E
T
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
0
0
0
E
D
E
T
E
E
E
Risk Assessment & Method Statement
E
E
D
E
E
E
CDM Awareness
E
E
T
D
E
E
CDM for Designers
E
T
D
CITB Operators –Safe Use of Cut Off Saws
Awareness
T
D
T
T
Anchorage
E
Mechanical Hand Tools
T
T
T
T
Pressure Testing
Chlorination
T
E
T
E
Electrofusion / Buttfusion
Driver CPC Training
E
Temporary Works Coordinator
T
E
D
T
NRSWA Supervisor
T
E
NRSWA Operatives
E
E
E
D
E
E
E
Vehicle Marshal
Asbestos Awareness
E
T
E
Advanced CAT and Genny & Cognisco Assessment
Manual Handling - Pristine Conditions
D
Abrasive Wheels
D
T
E
E
E
E
E
E
D
E
T
T
E
E
E
D
T
E
E
D
E
T
E
E
E
E
D
T
E
E
D
E
DSEAR Verification
E
E
E
T
E
T
E
D
E
DSEAR Risk Assessment
Quick Hitch Training
D
Deep Excavation Trench Support (City & Guilds minimum to 2.5m)
E
E
D
Confined Space - 6150 - CP 2
Confined Space - 6150 - CP 1
T
T
T
D
D
Scaffold Inspection (CISRS)
PASMA - Supervisor
T
T
Slinger / Signaller
Crane Supervisor
T
E
D
E
D
D
E
E
E
E
D
E
E
E
E
E
E
E
E
E
D
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
D
E
D
E
D
E
T
D
E
E
D
E
D
E
E
E
D
E
0
E
D
E
E
E
D
D
D
E
D
E
0
E
E
E
E
E
T
E
E
E
D
E
D
0
E
0
D
0
0
D
T
E
D
D
D
D
E
T
E
E
D
E
D
D
E
E
E
D
T
E
E
D
E
E
E
E
T
E
E
E
Lifting Appointed Person
D
E
D
E
E
E
E
T
E
E
E
Fire Risk Assessment
E
Fire Marshall / Fire Warden
E
E
E
E
D
E
E
First Aid at Work - Emergency
E
E
First Aid at Work - 3 Day
Certification
E
E
E
All Employees
E
E
Front Line Leader
Senior Manager
Executive Board
Behavioural Safety Sessions
E
E
T
T
E
E
E
E
D
D
D
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
0
D
T
E
D
D
D
D
D
E
D
E
T
E
D
E
0
T
E
D
E
0
T
E
D
E
E
E
E
E
E
D
D
E
E
E
D
E
D
E
D
E
E
E
IEMA
E
D
D
D
E
E
E
Environmental Degree
CITB 1 Day Health & Safety Awareness Training
CITB Site Supervisor’s Safety Training (SSSTS)
E
E
E
CITB Site Manager’s Safety Training (SMSTS)
IOSH Managing Safely for Directors
D
D
D
NEBOSH Construction Certificate
NEBOSH General Certificate
D
D
E
E
E
E
D
D
E
E
E
E
E
E
E
Diploma in Occupational Safety and Health or
NVQ 4/5 Equivalent
National Water Hygiene (EUSR) / DOMS
CPCS - for Plant Operators
CSCS (approriate card for role undertaken)
E
0
Project Manager
PM
eight2O Orientation / Induction
0
Principal Engineer- Civil,Mech,Elec
E
E
Construction Manager
CM
E
Site Manager
SM
E
Site Supervisor
SF
E
Site Engineer
SE
E
Site Operative
SO
E
Excavator Operator (Qualification
Appropriate to Size)
EO
E
Dumper (Qualification Appropriate
to Size)
DU
E
MEWPS, Telehandlers etc (Qualification appropriate for category)
MEWP
E
Foreman / Ganger (Networks)
GNG
E
Operative (Networks)
GNG
E
Supervisor Civil,Mech , Elec
MS
E
Scaffold Inspector
SI
E
Slinger / Signaller
SL
E
Vehicle Marshall
VM
E
Welder
WE
E
HGV Driver
HGV
E
Grab Driver
GD
E
Crane / Plant Operator
CPO
E
Yardman
Y
E
Principal / Senior Designer
PDE
E
Design Engineer
DE
E
Temporary Works Engineer
TWE
E
Draughtsman
CAD
QSE
Commissioning Engineer
PCE
Office
Office Staff
OS
Engineering
Site Visitor (Regular)
SV
Process Site / Network Site
H & S Manager
PHSA
Office
Health & Safety Advisor
HSA
Board
Quality Manager
QM
eight2O HSMS Orientation / Induction
Core Safety
Safety, Health & Wellbeing
Training Requirement
Number of Essential Training requirements
Target
See notes at bottom of page
Job Description
Ext/Int
Key
E = Essential for role
D = Desireable for role
T = Task specific
Quality Systems Auditor
QSA
Health & safety Training Minimum Standards Matrix - 2014
Environmental Advisor
100
EA
Appendix 3
Comments
Appendix 3: eight2O S,H&W minimum standard training matrix
Appendix 3: eight2O S,H&W minimum standard training matrix
101
102
Safety,Health & Wellbeing Approach, Version 3, November 2014
Comments:
Measurement:
Communication:
Regular discussions with individuals to reinforce safe behaviours & change at-risk behaviours
Coaching:
Progress against the above activities
Statistical analysis (AFR)
Regular consultation and feedback
Weekly safety toolbox talks matters
Monthly / quarterly messaging, such as road shows, newsletters, briefings
Managers and supervisors are actively involved in coaching
Minimum requirements
Personnel are nomination for the TW safety awards
Safe behaviours of groups & individuals are recognised, such as by ‘thank you’ letter from
MD, breakfast vouchers
Individuals and groups are encouraged to recognise safe behaviours
Feedback from the workforce is actively sought such as via surveys or forums
Regular safety forums with workforce
Workforce are engaged in developing method statement & risk assessments
Daily/weekly safety briefing sessions are delivered to workforce
All personnel attend TW Safety Briefing
Leaders consistently address unsafe behaviours or hazards
Leaders have exemplary safety standards
Safety is the first item on meeting agendas
Leaders deliver safety briefings
Leaders carry out regular safety tours
Senior Leaders regularly discuss safety matters with workforce
Leadership attend and participate in TW behavioural safety briefing
Leaders demonstrate that safety is important to the organisation
Aspect or ‘Pillar’
Recognition:
Engagement:
Organisation signed up to TW AMP5 leadership team charter
Leadership:
Leaders demonstrate safety core value
Minimum requirements
NO
Action needed
Complant?
Action needed
YES NO
YES
Complant?
Behavioural safety
Assessment of organisation’s behavioural safety system
Aspect or ‘Pillar’
Organisation:
Thames Water
AMP5
Date of assessment:
Target date
Target date
OK
OK
Minimum Thames Water Requirements for Behavioural Safety Training Programmes
Appendix 4
Appendix 4: Minimum Thames Water requirements for behavioural safety training programmes
Appendix 4: Minimum Thames Water requirements for behavioural safety training programmes
Safety,Health & Wellbeing Approach, Version3, November 2014
103
Appendix 5: Health & Safety Hazardd found on Thames Water sites
Appendix 5
Health & Safety Hazards found on
Thames Water sites
1. Potential Hazards found on all Thames Water Sites
1.1 Buried Services
Buried electricity cables of all voltage ratings, gas, air and water pipes, chemical lines, oil pipes and fibre optic cables
may be encountered on any operational site, private land or highway and record drawings are often incomplete or
contain errors. Electric cables do not necessarily lie in straight lines - they snake about within the trench in which they
were laid and will not necessarily be laid at standard depths or have warning tape/slabs above them. Hazards from
electric cables include burns, electrocution and indirect consequences from the stoppage of process plant. Gas, air,
steam, fuel, chemical or water services may be under high pressure and water associated with heated sludge treatment
processes may be very hot such that hazards include explosion, flooding, scalding and indirect consequences from the
stoppage of operational plant.
1.2 Overhead Electricity Cables
These are not insulated and may be encountered at all voltage ratings. On operational sites, the clearance may be lower
than in highways or public areas. Hazards are similar to those for buried cables but with the additional risk that arcing
may occur between the cable and any metal object or water spray.
1.6 Chemicals
Diesel is stored for use in emergency electricity generators and vehicles. Petrol and liquid petroleum gases are
sometimes stored for use in vehicles. Small quantities of chemical reagents are stored for use in laboratories. Escaped
liquid gases and laboratory fumes are vented to atmosphere, giving rise to the hazards noted in their vicinity.
Chemicals are stored and used in many processes. Many are toxic, corrosive, harmful or irritant. Gases used in
treatment processes (except ozone) are usually stored in liquid form. Lime, ferric and aluminium sulphates (irritants),
hydrofluoric acid and odour suppressants (toxic and corrosive), hydrogen peroxide (oxidising and corrosive) and various
polyelectrolytes (which cause surfaces to become slippery if spilt), some of which are flammable, are used in water,
sewage and sludge treatment processes. Weed killers are used to reduce maintenance of paved areas. Mercury (toxic) is
used as a seal or for electrical contact in some moving process machinery.
Sodium hypochlorite (corrosive, oxidising) is used in the disinfection of water, water mains and plant. In use, it can
liberate chlorine gas if mixed with acid or alkali (noted above). Sodium Bisulphate will give off sodium oxide when
poured from its container or spilt.
1.7 Deep Water
In addition to rivers, many works contain large areas of deep and/or fast flowing water which present the risk of
drowning.
1.8 Mechanical and Electrical Plant/Equipment
All such plant/equipment may be dangerous if operated incorrectly. The supplier must not work on any mechanical
plant or electrical equipment unless authorised. Some activities may require a written permit to work.
1.3 Moving Machinery
1.9 Moving Vehicles
Any operational plant may contain moving machinery, much of which is likely to be controlled automatically and liable
to starting from a stationary position without warning. Electrical plant, usually associated with such machinery, will
provide hazards similar to those of electricity cables.
Any road on an operational works may carry vehicles which are relatively heavy for the class of road. Such vehicles may
carry any of the chemicals mentioned above, or sewage sludge.
1.4 Noise
Machinery, such as engines, turbines, generators, pumps or compressors operating inside buildings may produce very
loud noise. High speed machinery may produce high frequency noise.
1.10 Asbestos
Asbestos products, including insulation material, may be found in existing Thames Water structures.
1.11 Lead
1.5 ConfinedSpaces
Lead may be present in old pipes, roofs, paint, electrical cables, etc.
“Confined space” means any place, including any chamber, tank, vat, silo, pit, excavation, tunnel, manhole, pipe, sewer,
flue, well or other similar space in which, by virtue of its enclosed nature, there arises a reasonably foreseeable specified
risk of:
1.12 Contaminated Land
i) ii) iii)
iv) v) serious injury to any person at work arising from a fire or explosion
loss of consciousness of any person at work arising from an increase in body temperature
loss of consciousness or asphyxiation of any person at work arising from gas, fume, vapour or
the lack of oxygen
the drowning of any person at work arising from an increase in the level of liquid
the asphyxiation of any person at work arising from a free flowing solid or the inability to reach a respirable environment due to entrapment by a free flowing solid.
All areas within Thames Water process sites must be treated as ‘brown field sites’ and certain areas may fall within the
definition of ‘contaminated land’.
1.13 Poisonous plants and Dangerous Animals
Care should be taken when encountering poisonous plants or potentially dangerous animals on site. These have the
potential to cause serious injuries, for example, the sap of giant hogweed can cause severe blistering when exposed to
skin and sunlight, and grass snakes emit a very unpleasant deterrent if cornered, similar to skunks. Any unknown plant
or animal should be left alone, and the Thames Water Site Manager should be informed so that the necessary steps can
be taken to safely manage the plant/animal or remove it from site according to our procedures.
Confined spaces are extremely hazardous places, focus should be on the avoidance of entry and must not be entered
without a robust safe system of work that includes competent personnel, atmosphere monitoring and rescue
arrangements.
104
Safety,Health & Wellbeing Approach, Version 3, November 2014
Safety,Health & Wellbeing Approach, Version3, November 2014
105
Appendix 5: Health & Safety Hazardd found on Thames Water sites
Appendix 5: Health & Safety Hazardd found on Thames Water sites
2. Potential hazards of sewerage and sewage treatment sites
3 Potential hazards on potable water and water treatment sites
2.1 Sewage
3.1 Chemicals
Foul effluent from domestic and industrial discharges may be present in sewers, drains (including those on water
treatment sites), tanks, pumping stations, channels, chambers on sewage treatment works and within the network.
Its effects are potentially harmful with the possibility of disease (including leptospirosis, otherwise known as Weil’s
disease) or infection if it enters the body by ingestion, inhalation or through a wound (however minor). Sewage sludge
is a product of the sewage treatment process and is extensively present on sewage treatment works in open and sealed
tanks. It generally offers harmful effects similar to those of sewage but with greater potential to cause disease due to
higher concentrations. Explosions or fire hazards are caused by the gases which are generated by sewage sludge.
Protection against the harmful effects of sewage and sewage sludge is by:
• wearing protective clothing, especially gloves
• washing hands thoroughly before eating or smoking, after using the toilet and after work
• obtaining first aid treatment for all injuries.
Water is disinfected by injecting measured quantities of toxic gases, which are stored under pressure in cylinders and
drums. The chemicals are chlorine (yellow container), sulphur dioxide (green with yellow band container) and ammonia
(black, yellow and red container). All are dangerous gases. Other hazardous chemicals such as acids, alkalis and liquid
oxygen are also frequently present in bulk tanks on Thames Water sites.
2.2 Explosive Gases and Oxidising Substances
3.3 Immersion in Water or Other Liquids
Explosive and flammable gases include methane (generated by sludge treatment processes or encountered during
excavation), propane and other hydrocarbons and solvents (spilled or discharged to sewers). Oxygen is not itself
explosive or flammable, but in excessive concentration can cause other substances (especially hydrocarbons) to ignite
or explode unexpectedly (oxygen is used in laboratories, workshops and some treatment processes). Compressed air
vessels may burst explosively.
All tanks, chambers, flumes, channels, filters and reservoirs may contain water or other liquids, carrying a risk of
drowning whether deep or shallow. Escape from deep liquids is more difficult. Additionally, when storage reservoirs or
other covered structures are filled with liquid, the space above the liquid may become a ’confined’ space with potential
to cause asphyxiation due to lack of oxygen or the presence of toxic gases.
There is a risk of flammable gas and explosive atmospheres in the vicinity of biogas installations (digesters, gas holders,
flares, engine houses, etc) and there is a low risk of an explosive atmosphere in sewage pumping stations and sewage
installations inlet and primary treatment processes.
The oxidising substances hydrogen peroxide and potassium permanganate are also sometimes used during sewage
treatment.
2.3 Toxic Gases
Include hydrogen sulphide (generated by septic sewage or sludge), carbon monoxide (generated by combustion
engines) and other gases evolved from Incidental or illegal discharge into the sewerage system.
2.4 Aeration Lanes
Buoyancy is reduced by the super aerated water in this process; life jackets of a minimum 275N buoyancy complying
with BSEN 399 will be required.
Conventional warning signs will usually indicate the presence of such containers, which must not be tampered with.
Work in the vicinity of such storage facilities needs clear authorisation and then only with the use of a safe system of
work.
3.2 Sludges
Sludge from water treatment processes may contain strong concentrations of the chemicals noted above (section 3.1).
Abstraction boreholes usually contain very deep water.
There is a risk of illness by contact with certain species of algal toxins (for example, blue green algae) at raw water
storage reservoirs.
3.4 Granular Activated Carbon (GAC)
The dust from GAC washing plants may contain peroxide and ozone (both irritants).
3.5 Boreholes
Carbon dioxide and methane gas may accumulate in boreholes; the action of water rising in the borehole can release
the gasses out of the top of the borehole.
3.6 Explosive Gases and Oxidising Substances
Where ammonia gas is used, this gives rise to potential explosive atmosphere. The oxidising substances liquid oxygen is
used on some water treatment to make ozone which is toxic and oxidizing.
2.5 Absence of Oxygen
Caused either because the oxygen has been used up chemically or biologically (eg, excavation in chalk) or has been
displaced by another, heavier gas (eg. carbon dioxide).
2.6 Rising Mains
Whilst working on rising mains it may be possible for the work area to be affected by a back flow or flooding from the
delivery end of the rising main.
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Appendix 6: Red, Amber & Green
Appendix 6
Red
Amber &
Green
RAG lists are practical aides to designers on what to eliminate or avoid and what to actively include in their designs
As part of their efforts to eliminate or reduce the risks faced by construction, facilities and maintenance workers
designers should avoid elements, materials or processes considered to be high risk, unless no safer solution exists,
whilst actively incorporating low risk, or beneficial, aspects into their designs
Red list items
Elements which are effectively prohibited and should not be incorporated into designs except where there is no
alternative or safer option.
The lists have been prepared to help you, but you should have the health, safety and wellbeing of construction,
operation and maintenance staff in mind when making all your design decisions.
Red
Red list items - elements which are effectively prohibited and should not be incorporated into designs except where
there is no alternative or safer option
R1
Fragile rooflights and roofing assemblies.
R2
Hand scabbling of concrete.
R3
Breaking down of the tops of concrete piles by hand-held breakers.
R4
Processes giving rise to large quantities of dust such as dry cutting or blasting
R5
Designs that require on site spraying or other application of harmful chemicals.
R6
Site layouts that do not allow adequate room for delivery or storage of materials.
R7
Solutions which incorporate the use of existing or new confined spaces.
R8
Specification of hazardous chemicals which are unsuitable for use in confined areas.
Amber
Amber list items - elements which should be avoided except where they can be justified on a risk management basis
A1
Relying on fall protection, restraint or arrest systems for access.
A2
The specification of curtain wall or panel systems without provision for temporary access.
A3
Inspection chambers and manholes in trafficked areas.
A4
Designs that would require traffic management vehicles to stop in live traffic lanes.
A5
Designs of traffic management arrangements which would require the manual carrying of equipment such
as traffic cones or signs across live traffic on high speed roads of 2 or more lanes.
A6
Warning of buried pipe-work and cables using only marker tapes.
A7
Relying on step-overs where pipe or service routes cross walkways.
A8
Specification of shallow steps in external paved areas.
A9
Designs which require manual work which may lead to Musculoskeletal Disorders for example, drilling into
concrete.
A10
Breaking down of the tops of concrete piles by the use of machine mounted breakers.
A11
Relying on noise enclosures, acoustic hoods or dampers for machinery or equipment.
A12
Chasing out of concrete, brick or blockwork walls or floors for the installation of services.
A13
Specification of heavy building blocks i.e. those weighing > 20kgs.
A14
Specification of heavy lintels.
Green list items
A15
Speciation of large and heavy glass panels.
A16
Designs which require entry into a confined space.
Elements which are preferred because they are low risk. Designers should actively look for opportunities to include
these elements in their designs.
A17
Designs which require blasting using explosives.
A18
Designs which require on-site welding.
A19
Thermic rail welding.
If any red list item has to be employed the reasons for this must be formally recorded in the design documentation and
the agreement of the Project Director, or similar, should be obtained.
The presence of the red list item must be specifically highlighted on the drawings and in other documents such as
reports or specifications. Designers should provide guidance on how the red list item could be safely incorporated
within the works.
Amber list items
Elements which should be avoided except where they can be justified on a risk management basis. Whilst we would
prefer not to utilise these elements we accept that sometimes they may constitute the least bad option.
Where any amber list item is selected the reasons for this must be recorded in the design documentation and the
agreement of the Design Team Leader, or similar, should be obtained.
The presence of any amber list items must be specifically highlighted on the drawings. Designers should also provide
information on how they envisaged the amber list items being safely incorporated within the works.
Where green list items are included in the design they should be added to the designers records of their efforts to design
out risk.
Generally there is no requirement to advise others when you’ve included green list items in your design. You may
however need to highlight any residual risks your green list items may have reduced, but not eliminated, if a competent
contractor familiar with the work you’re designing would not readily anticipate such risks.
It’s important to keep in mind that the lists focus on issues that are likely to occur on many sites, and that they are in no
way exhaustive. Most projects will have other potentially hazardous options that should to be avoided, and there will be
other opportunities to include beneficial elements within the design.
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Appendix 6: Red, Amber & Green
Green
Green list items - elements which are preferred because they are low risk
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Appendix 6: Red, Amber & Green
G40
Ensure ground investigation survey information, including contamination, is available in the early stages of
design.
G41
Specify the use of concrete retardant in preference to mechanical means for forming joints etc.
G42
Design to allow non-percussive proprietary methods of pile head removal.
G43
Use pre-cast concrete units to avoid on-site pours.
G44
Use extended valve spindles to enable operation from a safe position.
G45
Design plant and equipment that will minimise noise.
G46
Ensure electrical and mechanical equipment can be isolated and locked-off for safety during maintenance.
G47
Specify concrete products with pre-cast fixings to avoid drilling.
G1
Locate plant and equipment at ground level.
G2
Provide low-maintenance equipment to reduce the requirement to work at height.
G3
Ensure items requiring frequent maintenance can be brought to lower levels or provide suitable permanent
access at height.
G4
Secondary security grills with assisted opening covers and pop-up barrier system installed on openings into
chambers, manholes etc.
G5
Protect open structures and tanks with mesh flooring and guardrails.
G6
Design to allow the assembly of high level elements at ground level which can then be lifted into place.
G48
Maximise the use of natural ventilation to reduce the risk of gas accumulation.
G7
Practical and safe methods of window cleaning e.g. from the inside, from ground level or from dedicated
access facilities.
G49
Specify off-site treatment or coating of materials or products e.g. timber preservatives.
G50
Provide davit lifting arms or hook location systems where heavy items may be needed during maintenance.
G8
The provision of edge protection where there is a foreseeable risk of falls.
G51
Design solutions that eliminate lifting operations e.g. tankered deliveries instead of palletised materials.
G9
Design to allow the early installation of permanent access and prefabricated staircases with hand rails.
G52
Provide permanent lifting points on removable covers and equipment.
G10
Specify water rescue equipment adjacent to open water e.g. buoyancy aids.
G53
Specify half board sizes for plasterboard sheets to make handling easier.
G11
Position plant and equipment away from water.
G54
G12
Specify visibility panels to view processes from a point of safety.
Ensure heavy construction components can be handled using mechanical lifting devices - consider access,
floor loadings etc.
G13
Confirm access is practicable for deliveries and plant under overhead cables and obstructions.
G55
Provide natural ventilation.
G14
Provide separate access routes and parking facilities for staff and visitors away from operational areas.
G56
Locate operational features at ground level e.g. valve chambers and control systems.
G15
Design one-way systems with adequate turning circles to eliminate the need to reverse.
G57
Minimise the need for personnel to enter confined space e.g. site control equipment at ground level.
G16
Ensure required lifting operations are practicable and provide any necessary crane foundations.
G58
Design to allow the remote mechanical retrieval of deep-set equipment, such as submersible pumps.
G17
Segregate pedestrians from vehicles using physical barriers in depots, distribution areas etc.
G59
G18
Consult with the police, local authorities and other interested parties for all traffic management proposals.
Specify access equipment into confined spaces based on assessment of access frequency, conditions,
security etc.
G19
Provide safe stopping places for vehicles that will be needed during routine maintenance operations.
G60
Provide security grills, gratings, or doors to prevent unauthorised access.
G20
Consider road closures in preference to any other form of traffic management.
G61
Design to maximise the amount of off site fabrication that can be done.
G21
Consider using remote controlled signs or other equipment to help mitigate risks when designing traffic
management layouts.
G62
Specify flash butt welding for rails
G63
G22
se of ground penetrating radar, CAT and genny equipment and utility detection services to identify buried
services.
Maximise the use of non-intrusive survey techniques such as ground penetrating radar and GPS positioning
and plotting.
G23
Hand dug trial holes to identify services.
G24
Provision of additional capacity in cable trays, duct systems, pipe routes for future use.
G25
Consider not burying services in operational areas.
G26
Use of ‘no-dig’ technology e.g. directional drilling, etc.
G27
Re-use of existing pipe work using sheathing and lining.
G28
Re-route existing services prior to main construction.
G29
Use of Electronic Marker Systems, marker posts, marked cable ties for utility services.
G30
Provide adequate space for maintenance activities without impinging on walkways etc.
G31
Provide sufficient space around plant for construction, maintenance and inspection activities.
G32
Provide fixed lifting points on new plant and equipment
G33
Provide adequate headroom for maintenance in plant rooms and facilities for replacing heavy components.
G34
Site equipment where there is safe access and space for maintenance.
G35
Design buried structures to be flush with, or a significant distance above, ground level.
G36
Appointment of a Temporary Work Coordinator.
G37
Utilise temporary works elements in the permanent design.
G38
Suitable water-based products to be used instead of hazardous substances.
G39
Ensure early identification and assessment of any asbestos-containing materials.
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Quality Control
Notes
Quality Control
Notes:
Originated by:
Endorsed by:
Authorised by:
Craig Murdoch
Head of Safety, Health & Wellbeing
eight2O
Kark Simons
Head of Safety, Health & Wellbeing
Thames Water
Graham Keegan
Chief Operating Officer
eight2O
April 2014
May 2014
May 2014
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Notes:
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