Dec 04, 2014 EmQuest-Best practices updates. EK- Updates. PK-Revised reporting and check in times. CZ- Exclusive promotion for saber agents. Best Practices Update – Churning!!! Churning refers to repeated cancelling and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS/CRSs. Churning is often done to circumvent ticketing time limits and change the booking class / flight. Eg : Changing from higher class to lower class or vice versa. As per the airline this practice in totally unacceptable as it blocks seats from other Service Providers dis-servicing customers. Your compliance with all booking and ticketing requirements is requested. Failure to do so will result in cancellation of all existing bookings, with appropriate cost recovery, penal action and/or blocked inventory by the airlines. "Churning" is not permitted for any reason including, without limitation, to circumvent or extend ticketing time limits, to hold inventory, or to find a fare, or carry forward special remarks from one itinerary to another. SQ- Exclusive Quiz for Sabre users. WB-Exclusive promotion for sabre users. QR-News flash Updates Passengers with Umrah visa must be booked and ticketed on JED & MED flights only and not on other Saudi flights i.e., DMM and RUH. This includes customers with onwards to JED/MED via RUH/DMM. However, there is no such restriction on GCC nationals. QF- Special fare Extension Updates. The below fact will appear at booking stage on EK Res system and GDS for period between 7DEC14 to 31JUL15: AA-Updates. "PAX WITH UMRAH VISA MUST BE BOOKED ON JED/MED FLIGHTS ONLY" EmQuest- Duplicate tickets and voiding updates. Revised Reporting and Check in Times PIA is revising its reporting and check-in times for all airports, to avoid delays due to security measures and to ensure timely departures. Please note that reporting time mentioned in flyer for all airports in Pakistan, However, Dubai & Sharjah reporting time would be 03 hours before flight. All agents are advised to please brief reporting and check-in times to all passengers and display attached flyer on ticketing counters to avoid passengers mishandling at airport. All GSAs to distribute this circular to their BSP IATA agents in their respective territories. IATA agents are also advised to distribute this circular to all of their non-IATA ticketing / booking agents to avoid any complaint. Please contact for any clarification on Phone numbers 04-2220233 / 04-2234888. Happy Selling ! -1- Exclusive Promotion for Sabre Users Dear Travel Trade Partners, China Southern Airlines is pleased to announce “China Southern Airlines Rewards 2014” Earn a chance to participate in our end of the year Raffle Draw for Free tickets on Premium Economy class to any destination in China, within CZ network. Eligibility: 10 Economy tickets booked on China Southern Airlines to any destination. 5 Business Class tickets booked on China Southern Airlines to any destination. Terms & Conditions: Valid for tickets issued in UAE only. Valid for tickets originating from Dubai onwards. Applicable to all agents. SELL TO WIN WIN WIN!! Not applicable on group ADHOC/ AD/ID discounted fares & infant tickets. Raffle Draw will be held on 21 Dec 2014. FOC tickets to be issued before 31 Dec 2014. Tickets can only be utilized by the winners of the Raffle Draw. Taxes are payable by the winners. Sales period for this promotion: 26 Nov 2014 till 20 Dec 2014. Kindly disseminate the above information to all concerned departments. For further information, please contact China Southern Airlines on: Tel: 04-2299666 -2- Please fill out the below information and email it to : [email protected] or [email protected] NO. TICKET NO. SECTOR CZ PNR DOI DOT Remarks 1 2 3 4 5 6 7 8 9 10 Declaration: I have read & understood the terms & conditions of this promotional scheme. I declare the information submitted above by me is true. I accept that any misrepresentation of fact or irregularity in claim will result in my disqualification. Signature: Name of the Staff: Designation: Travel Agency: Date: Good luck!!! -3- Singapore Airlines QUIZ – Exclusively for Sabre Users Singapore Airlines brings you a chance of winning gift hampers by participating in a simple quiz, this opportunity is exclusively for the customers of EmQuest using Sabre only. To participate in the QUIZ, CLICK HERE Get your answer by clicking on the “Click here” button and email the completed form to Singapore Airlines on [email protected] Questions: 1. 2. 3. 4. 5. 6. 7. What is the SQ First Class Promotion? Name 5 cities offered in First Class Promotion on Singapore Airlines? What is the deployment date and SQ schedule for Boeing 777-300ER on Dubai Route? What is the Sale and Travel period for “Feel The Luxury” Promotion on Singapore Airlines? What is the seating configuration on B777-300ER on First Class? What is the seat pitch for First and Business class seat on the daily B777-300ER to Singapore? What is the PNR pricing entry to check Singapore Airlines fares in Sabre? TEN lucky winners from the draw will be rewarded with the gift hampers of Singapore Airlines branded items. Points to note Airline’s decision is final. rd th The Quiz will start from 23 Nov 2014 – 07 Dec 2014. th The final date for sending the completed forms is 09 Dec 2014. st Winners will be announced in EmQuest Qlink on 21 Dec 2014. Pictures of the winners will be published in EmQuest Qlink. Please fill out the below information and email it to the given address: Name of the Staff Agency Name Sabre’s Pseudo City Code (PCC) -4- Sabre’s Sign On ID Exclusive Promotion for Sabre users !!! PROMOTION EXTENDED UNTIL 31st DEC 14 !!! Dear Trade Partner, RwandAir is pleased to announce “RwandAir Rewards 2014” for Sabre agents. Effective 01 Nov, 2014 the more you sell WB , the faster you get rewarded with 02Business class tickets with 3 nights holiday package to MBA(Mombasa) , Ipad mini, Gift items and Shopping vouchers. Earn rewards on every Ticket sold on WB for following sectors : DXB-KGL v.v / DXB- EBB v.v / DXB -MBA v.v / DXB--NBO v.v and DXB-LOS v.v Promotion Details and rewards : SLAB No of Tickets to be issued from 01Nov- 30Nov Reward 1 10-14 (One way tickets) or 5-7 (Return tickets) Gift cards/Shopping vouchers 2 15-29 (One way tickets) or 8-15 (Return tickets) Electronic gift Items 3 30-45(One way tickets) or 16-22 (Return tickets) Apple Ipad mini Grand Raffle 02 J class DXB-MBA-DXB tickets and hotel stay for 3 nights. All participants will have direct entry into grand raffle Sales Validity : 01NOV – 31DEC Travel Validity: 01NOV – 31MAR (Both outbound and inbound to be completed by 31st Mar 2015 Terms and Conditions : Valid on all WB flights only. Valid only on tickets issued in UAE. Claims will be accepted in multiples of 5 tickets only. This promotion is not valid on promotional fares (RBD’s “X” & “O”), group fares, infant tickets, code share flights or re-issued tickets (with or without ADC). Sale Period for this Promotion : 01Nov14 – 31Dec14 only. Airline reserves the right to withdraw the promotion without prior notice. For further information or queries, contact EmQuest Key Account Manager or RwandAir Sales Team. -5- FLY DAILY TO DALLAS FROM ABU DHABI Economy Class Return fares & Business Class Return Booking Period: 03 December 2014 to 10 December 2014 • Travel Period: 03 December 2014 to 31 Mar 2014. • Offer subject to availability • Fares exclude taxes and surcharges. Terms and conditions apply. Call Tel: 02-6210007 Special Return Fares extended from Dubai to London and Australia Valid for sale to 10 December 2014 Travel between now and March 2015* London (O class), Sydney (Q class) & Melbourne (O class) * Black-out dates apply. Terms and conditions apply. Subject to availability of ‘O’, ‘Q’ class. Fares are on return basis. Refer to your GDS for full details. For any queries contact us on our dedicated line Tel:+9714 3898222 (Open 7 days) -6- Updates Further to the below, with immediate effect, 001 can be used for all itineraries booked through AA*US operated flights. Effective 1st Oct, 2014, the American Airline office will be servicing all AA (001) & US (037) tickets. Please note our contact details for Dubai and Northern Emirates: Tel : +971-4-3166116 Fax: +971-4-3166117 Office Timings: Sunday to Thursday, 9.00am-6.00pm. For any further requirements or information please contact: Reservations /Ticketing Nutan Grover Email: Gayesha Fernando: Email: [email protected] [email protected] Sales: Seema Khan :Email: [email protected]//Telephone: +971 501891257 Duplicate Tickets / Voiding Updates Issuing duplicate tickets, in a PNR, for a passenger, without voiding previously issued tickets, may result in airline debit memos and cancellation of the reservation. Please ensure you do *T to confirm that no other ticket has been issued for the selected passenger or segments. If a duplicate ticket has been issued by error on the same day (as the first ticket), you must void the FIRST (previously) ticket issued. Note that all tickets can be voided prior to 23:59 local time (11:59 PM) on the same day the ticket was issued -7-
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