Silvarrow December 2024 page 22 SriLankan Catering offers more choices that go beyond international standard Diresh Jayasuriya SriLankan Catering offer more choices to passengers that go beyond international standards said Sarath Fernando, CEO, SriLankan Catering speaking to Daily News Business at a familiarizing tour summond for journalists recently. He said, “At SriLankan Catering we offer better choices, more choices and we go beyond international standards when we start giving choices to our passengers.” “If you look at the choices, we have huge choice of meals, like more than I would say any other international airline, if you come to business class we almost offer four choices that customers can select. In economy class we offer three choices. Most of the airlines offer two choices only for economy class and two or three choices for business class,” he said. SriLankan Catering has won several prestigious awards in the recent past. It has been recognized as the best caterer in the Middle East-Africa-South Asia-Indian Sub Continent by Ethiad Airways at Global Excellence Awards 2010-2011. Similarly a selection of healthy and wellness meal options by SriLankan Catering earned the Inspirations Mercury Award for the year of 2011 and SriLankan Catering has won several Mercury Awards, other prestigious awards in the recent past. The department works on 3 shifts/24 hour basis. It is also responsible for maintaining and inventorizing airline equipment along with ware washing of cutlery, crockery and inventorizing of laundry items. The driving section consists of 19 hi-loaders, out of which 12 are with chilling facilities, 07 air conditioned commissary vehicles, are plying between Unit and Apron. In 1983 SriLankan Catering started operating the Airport Restaurant at the Bandaranaike International Airport, Katunayake, which consists of Palm Strip Restaurant (Transit Restaurant), Palm Strip Bar (Smiles & other Economy Class Passengers) and Public Restaurant. It also provides food and beverage services to Serendib Lounge (for Business Class passengers of other airlines), Lotus Lounge (for First Class passengers of other airlines), Executive Lunge (for Economy Class passengers of all the airlines), Arrival CIP Lunge (for commercially important passengers), VIP Lounge and the Presidential Lounge for the WIP’s, Heads of State and other dignitaries at the airport. SriLankan Catering facility unit has 68 Cold Rooms, 12 freezer rooms and Bonded Storage Capacity of 2,965M2. The production at the Flight Kitchen are broadly categorized into meals such as lunch, dinner, breakfast, cold meal and hot refreshments. The products thus being of a highly sensitive nature, the company takes substantial precaution in maintaining very high standards of hygiene and strict quality control throughout its entire process. Anthony Gibson, Executive Chef said, “We prepare up to 20,000 meals a day. We have superb food going out from this kitchen. All the top airlines around the world are coming and picking up from us and it is a credit to SriLankan Catering.” SriLankan Catering develops customer relationships by focusing on the customer needs and they meet them through front line empowerment and flexibility. Hiring and retaining the best people and continuously developing and broadening their skills and ability to meet the demand expected by their customers and state-of-the-art technology to continuously improve their efficiency, quality and effectiveness of the ultimate product. Emirates Airlines too has opened a dedicated Lounge at the Bandaranaike International Airport which is catered by SriLankan Catering Limited. See more at: http://www.dailynews.lk/?q=business/s rilankan-catering-offers-more-choicesgo-beyond-international-standardsarath-fernando#sthash.Ynu3xtcn.dpuf
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