Winter Newsletter 2014-2015
The Lighthouse Medical Practice Patients Forum
The Forum consists of patients of the surgery who work together with the Practice
staff and doctors to help meet and improve the needs of patients.
College Road Surgery, 6 College Road, Eastbourne BN21 4HY. 01323 735044
Ian Gow Memorial Health Centre, Milfoil Drive, Eastbourne BN23 8BR. 01323 766358
www.lighthousepractice.co.uk
Issue No. 5
Chairman: Gwynne Pickering Editor: Penny Briggs
We wish all patients and the Practice Team a Happy and Healthy Christmas and New Year.
In This Edition
Front
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Practice Team News
The Practice - Did You Know?
Flu Clinics Report
Meet the Patient Forum members
Patient Forum News
Diabetes Care at the Practice
Health Reminder
You Said, We Did
NHS England 2015/16 Contract Changes
Patient Experience Surveys
Eastbourne Dementia Action Alliance
Touch Screen Update
Thought for the Day
Winter Wrapped Up
Information and Booking Appointments
Practice Team News
We have recently welcomed new Nurse Rachel
and new Health Care Assistant Debby who will
both work across our sites. Rachel has come from
the hospital and Debby was previously working at
the Wound Care Centre in Eastbourne.
Welcome to Dr Nick Woodall
Dr Nick Woodall who has been
working with us as a locum GP is
now joining the practice for a year
as a salaried GP. He was previously
a GP partner at the Okehampton
Medical centre in Devon. Dr Woodall
did his medical training at Pembroke College
Oxford and St George’s Hospital Medical School,
London.
He is married with two children, and has a spaniel
and countless other pets, and his interests include
long-distance running, camping and
Christianity.
The Practice ....
Did you know?
The Patient Forum proudly nominated
Amanda Sayer, Managing Partner of
the Practice, for the 2014 East Sussex Women
in Business Award in recognition of all her hard
work, dedication, energy, compassion and
achievements with overcoming all the various
challenges she has to deal with every day and in
her work with us, the Patient Forum.
Amanda was one of three finalists from all over
East Sussex for the Awards Event held in October
and we are delighted to tell you that Amanda won.
Very well done and congratulations, Amanda!
In Winter think about
others and what kind
gesture You can do
to help brighten their day
Make a little bit of time to telephone or
talk face to face with any elderly neighbours or
relatives to make sure they're safe and well over
these cold months. Make sure they are keeping
warm, especially at night, and have stocks of
food and medicines so they don't need to go out
during the very cold weather.
If you're worried about a relative or neighbour,
contact ESCC Adult Social Care Direct on
0345 60 80 191 (Mon-Thurs 8.30am to 5pm,
(Fridays to 4.30pm) or ring the Age UK helpline
on 0800 169 6565.
Free Flu inoculations are still available
if you are eligible – please telephone
or ask at Reception for an appointment
or mention it to the GP or nurse at your
practice appointment. It is your best
defence if you are at risk of complications
from flu.
A larger print version of this Newsletter is available on request.
Any opinions expressed in this publication are not necessarily of the Partners of the Lighthouse Practice, but we have
tried to ensure the information contained is correct. They cannot be held responsible for any inaccuracies.
www.lighthousepractice.co.uk
Meet the Patient
Forum Members
Malcolm Finnis
Volunteers from the Patient Forum at the Flu Clinics
Flu Clinics
Report by Amanda Sayer
Managing Partner
We have carried out three Saturday clinics in
October and November across our two sites,
inoculating over 60% of our 5,700 eligible patients.
We are sorry that some of you experienced delays
at the first Saturday session at College Road. This
session had an especially high volume of patients.
The receptionists were trying to book everyone in
on their arrival, with many patients arriving early for
appointments - some up to an hour early, and some
without any appointment. All this led to a build-up of
a queue but we did not want to turn anyone away.
After the morning session, we met as a team with
the result that we changed the system. Our team
of five nurses each with an administrator working in
each surgery room plus volunteers from the patient
forum, worked all day.
The morning situation was frustrating for patients
and staff. The Forum volunteers were also
extremely upset and disappointed by the incidents
of swearing and verbal abuse from some patients.
The Practice and Patient Forum would like to remind patients that this type of behaviour towards the Practice team is unacceptable and
will not be tolerated.
On a lighter note, we continued with the revised
inoculation process for the other two Flu clinics and
these went well. We have responded to individuals
who sent in emails of complaint about the first
morning session.
We also want to thank patients who gave us
positive comments and thanks - including the
patient who told us “How delightful we were during
the first Flu clinic, how well we coped with a difficult
situation and how proud she is to be a patient at
this surgery”.
We will take several lessons forward from this for
our organisation of the 2015 clinics. We have a Flu
Clinic Review meeting in January at which GPs,
Nurses, Managers and the Patient Forum will
My name is Malcolm Finnis
and I moved with my wife
Brenda in 1974 from Kent
where we were both born, to Eastbourne. We came
here so I, as a member of the Chartered Association
of Certified Accountants, could take up the position
of Chief Accountant at Louis G Ford Limited (LGF),
a key employer in the town at that time. During my
time at LGF it evolved into Graham Ford Limited and
I became Finance Director, covering a quarter of this
British group. Some years later, the four national
companies consolidated with their headquarters in
Yorkshire. Rather than move away from Eastbourne,
I became Company Accountant for Intergen Beauty
Products in Brampton Road.
Four years later I finished my career in the NHS and
was Chief Accountant of Eastbourne Hospitals NHS
Trust during it’s corporate life. Away from work I am
a trustee of a registered charity, founder member of
the Lighthouse Practice Patient Forum, and am a
trustee and Chief Ranger of the Eastbourne Court of
the Foresters Friendly Society. I am also a Friend of
the Devonshire Park Theatre and attend this
regularly with my wife to enjoy their wonderful
productions.
Patient Forum News
Some members of the Patient Forum attended an
East Sussex Patient Participation Group (PPG)
Development Day run by the voluntary organisation
3VA (the Council for Voluntary Services covering
Eastbourne, Lewes and Wealden). It was an
opportunity to meet other local PPG group
members and learn about the issues and difficulties
their groups have and the improvements they have
trialled and successfully established. We also
had several short presentations on wider NHS
developments such as the incoming
‘Friends and Family’ Test.
East Sussex Women in Business
Awards – Another Winner!
We are proud to report that Carolyn
Heaps, a previous chairman of our
Patient Forum, won the Lifetime Achievement
Award at the 2014 East Sussex Women in
Business Awards. Carolyn was the Mayor of
Eastbourne (2010/11) and is still a local Councillor
amongst her many achievements.
Page 2
Diabetes Care at the Practice
Health Reminder
by Dr Jeremy Durston
The Diabetes Care team looks after around 800
diabetic patients at both sites. It comprises Lead
Diabetes Doctors, Jeremy Durston and Roisin
McCloskey, Sister Caroline Howells (Lead Diabetic
Nurse), Lillian Navarro-Reynolds (Physician
Associate) and Nurse Diane Nell. Most of our
diabetes patients receive ongoing care at the
Practice rather than at the Diabetes Centre at the
Hospital. This includes the comprehensive
management of blood sugar control using the full
range of oral and injectable medications and
monitoring our patients for any complications,
referring them to specialist services when it is
necessary.
Long-term care and follow-up is vital for patients
with diabetes. All our diabetes patients are invited
for an annual review, with many patients having
several follow-up appointments. The Lead Diabetes
Doctors review the clinical records of diabetes
patients who attend their annual review to help
ensure that they are receiving the care they need.
This is because if diabetes is not adequately treated,
it can lead to long-term complications such as
kidney failure, eye damage and sight loss, heart
attacks and strokes, permanent nerve damage,
foot ulcers and even toe, feet and leg amputations.
The good news is that with the right care we can
minimise the chances of these problems developing.
Patients can play a big part by leading a healthy
lifestyle - probably the single most important part
of managing Type 2 diabetes (what most patients
have). This includes eating a healthy diet,
maintaining a healthy weight and doing plenty
of exercise. Without a patient’s attention to these,
all the medications we have available including
insulin, may unfortunately not be sufficient to
control the condition over time.
We strongly recommend that diabetes patients
attend their regular follow-up appointments and
learn as much as they can about their condition
so we can work together to manage their
condition as effectively as possible.
In addition to the services we provide at the
Practice, ALL diabetes patients should be
having an annual eye check with the NHS
Diabetic Eye Screening Programme.
For newly diagnosed diabetic patients,
there is a Structured Diabetes Education
Programme that we would strongly recommend,
which teaches them about the condition and the
importance of getting the right treatment. The
diabetes GPs, Nurses and Physician Associate
can help NEWLY DIAGNOSED patients enrol
onto a local course.
The NHS Bowel Cancer Screening
Programme aims to detect bowel cancer
at an early stage (in people with no
symptoms), when treatment is more likely to
be effective. Bowel cancer screening can also
detect polyps. These are not cancers, but may
develop into cancers over time. They can
easily be removed, reducing the risk of bowel
cancer developing.
Screening is offered every two years to all men and
women aged 60 to 74 and if you are aged 70 to 74
you should receive your invitation for screening by
the end of 2014. People over 74 can request a
screening kit by calling the freephone on 0800 707
6060. If you are 59 or younger and concerned about
any family history or risk of developing bowel
cancer, or any age and concerned about any
symptoms, please see your GP.
You said …We did …
In your feedback from our 2013-2014 Patient
Survey you said that you were unhappy with the
Practice appointment system.
What we did was to draw up joint Patient/Practice
Objectives for 2014 (as shown on our website).
We then took this feedback and introduced a new
system at Ian Gow. This was to try and improve
access. We have trialled this and done another
survey. The results are extremely positive. We will
be reviewing the system at College Road in the
New Year.
Visit by Eastbourne MP Stephen
Lloyd to the Practice
In further support by the practice of the Royal
College of General Practitioners (RCGP) Campaign
‘Your GP Cares’, Stephen Lloyd was invited by
Dr Folwell to visit both practice sites and talk to
some of our GPs and Patient Forum members.
The issue with the lack of patient transport between
the Eastbourne District Hospital and the Conquest
Hospital at Hastings was amongst the topics
discussed. Mr Lloyd said he was impressed with
the activity of our Patient Forum, including our letter
to Jeremy Hunt MP, the Health Minister, regarding
the RCGP Campaign which was covered in our
Autumn Newsletter.
Page 3
NHS England General Practice 2015/16 Contract - Changes from April
Main Contract Changes
Lighthouse Medical Practice Update
by Amanda Sayer, Practice Manager
A named, accountable GP for all
patients (including children) who
will take lead responsibility for the
co-ordination of all appropriate
services required under the contract.
All patients already have a named GP as they are allocated to a
GP’s list when they join the Practice. We have to ensure that no
individual GP becomes overburdened with too large a list of
patients to care for. A GP’s allocation of patients also has to be
in proportion to the number of days they are available to see patients. You can ask to see another GP should you wish for a
specific problem. However we can only offer you an appointment with them if they are available and all our GPs are extremely busy. We always want to work with patients to assist
them with their care, but must balance this with caring for our
GPs, most of whom are working over twelve hours each day.
Further commitment to expand and
improve the provision of online
services for patients, including
extending online access to medical
records and the availability of online
appointments.
Online appointment bookings are already available.
Please ask at Reception to be registered for access if
you want this service. We are working on enabling our
patients to have online access to their own summary
medical records in 2015.
It will be a contractual requirement
for all practices to have a patient
participation group and to make
reasonable efforts for this to be
representative of the practice
population.
We already have an active Patient Forum, a Virtual Patient
Group, and a Sub Group who look at issues concerning the
local hospitals. We welcome new members. We are developing
our Facebook page and will shortly be inviting patients to join
our group.
Extended hours enhanced services
will be extended and unchanged
for a further year.
We will continue to run some clinics outside of our normal
surgery opening (which is Monday to Friday between 8am
and 6.30pm). These clinics are presently held on Monday
evenings and some Saturdays.
NHS England Patient Experience Surveys
We have always encouraged our patients to provide
feedback to us through the patient surveys and the feedback box.
NHS England now require General Practices to
implement more surveys to get quality indicators of patients’
experience at their appointments.
New Survey - Friends and Family Test
You will now be encouraged to give feedback after your
appointment via the Friends and Family Test. The form has
two questions for you. The answers to the first question only are
input to a NHS England system which provides the Practice with it’s own results each
month. No personal details are divulged. The answers to the second question are more detailed and
for the Practice’s use only, forming a vital part of planning Practice/Patient objectives for the year ahead.
We are collecting your responses via the touch screens in the surgeries, on paper forms (boxes provided
near the reception), verbally, and you can also email us on: [email protected].
Survey completed - New GP 5 minute Appointments - Trial at Ian Gow
These appointments were surveyed in October and received very good results: 100% of patients surveyed felt
their appointment addressed their health needs, 91% would like to see the new system continue and from their
appointment, 91% would recommend the Practice to Friends and Family.
Page 4
Eastbourne Dementia Action
Alliance/3VA
- Sussex Police
The Patient Forum had a presentation from Esther
Watts of the South East and London Dementia
Action Alliance. 3VA are helping Eastbourne groups
to set up the Eastbourne Dementia Action Alliance
(EDAA) to ensure that the town becomes dementia
friendly. The aim is to reach all voluntary groups,
shops and services to ensure that they have an
awareness of dementia, how it affects people, and
simple ways in which they might be able to help. If
your organisation would like to be involved in the
EDAA please contact [email protected]
Have You Become
a Dementia Friend?
New data from NHS Protect shows that the number
of registered primary care staff assaulted at work
has more than doubled over two years.
2013-14: 24 reported assaults per 1,000 registered
primary care staff (1731 in total) up from 9 per 1000
in 2011-12. (2012-13: No data as Primary Care
Trusts abolished).
You and your children’s
(and dogs’) lives depend on cars
seeing you. If out at night take extra
care to be seen - wear an item of high visibility
that is reflective or fluorescent.
Light it - Make your house look occupied even when it
isn't - use automatic timer switches to turn interior lights
on and off and install security lighting outside.
Lock it - Keep your front and back doors shut and
locked even when you are at home, fit window locks and
ensure patio, garage and shed doors are secure.
by Claire Carter
Assaults on Primary Care Staff
(including General Practice)
Night Visibility
- Be Safe - Be Seen
Light it + Lock it + List it
Touch Screens Development News
Tips for people with dementia and
sight loss - To draw attention to key
features such as switches and sockets,
handrails and furniture, use a
contrasting colour background to highlight
them. You can also highlight the edges of
kitchen cabinets.
BMA Deputy Chair Dr Richard Vautrey warned:
“that as resource-strapped GPs find it
tougher and tougher to meet patient
demands, the risk that patients take out
their frustration on those who are trying
to help them increases”.
Deter burglars:
List it - Register your valuables at
www.immobilise.com - it's free and can increase your
chances of being reunited with your property.
We can all become one, giving
us a bit more understanding of dementia and
knowledge of some small but helpful things we
can do. Join at www.dementiafriends.org.uk
2013-14: total reported assaults rose 8.7% to
68,683 from 63,199 in 2012-13.
The majority of burglars are opportunistic looking for
properties where they think they can enter
unobserved and 'work' undisturbed.
We have recently added some new software to the
booking in touch screens at both our sites. This will
make us more efficient in collecting your up to date
contact details, confirming whether or not you smoke,
and reminding eligible patients to get their flu inoculation. It will significantly save time for our very busy reception teams as they deal with more involved patient
queries. The touchscreen will ask you to confirm the
following information that we hold for you:
1. Your address
2. Your home telephone number
3. Your mobile telephone number
4. Your smoking status and,
5. Will inform you if you are entitled to a flu vaccination
Some patients have commented to us that they are
not keen on their identifiable information being
displayed on the touch screens and we understand
their concern. We are exploring ways to provide you
with some more privacy, however, currently, if you
stand right in front of the touch screen the person
behind you cannot see your details. It is similar to
when you enter information at a bank cash point.
If you see that any of your information is not up to
date and needs amending, the touch screen requests
you to see a member of the reception team to update
your details. If you confirm that all your details are
correct, the touch screen advises you which waiting
room you need to go to. The software is designed to
ask you all these questions each time you check in
for an appointment. If your contact details are up to
date and nothing has changed since the last time you
attended the surgery, you can ignore the message
and proceed to the waiting room advised. If you are
entitled to a flu vaccination and haven't had one yet,
please ask the reception team who can book this for
you. We are confident the new software will make life
easier for you and our reception team and save
waiting time to check in for your appointment. It is
your choice whether you book in for your appointment
using the touch screens or wait to speak to a
receptionist, but please be mindful that the latter
may take a little while.
Page 5
John Morris is a patient at the Lighthouse Medical Practice
and has kindly written his thought for Christmas. John has
been Headmaster of Eastbourne Grammar School, Eastbourne
Grammar and High School and also Principal of Eastbourne
Sixth Form College.
Whatever happened to Christmas?
Thought
for
the Day
In my childhood in the 1930s, there was a family celebration
at bedtime on Christmas Eve. There were eight of us - my
parents and six children. My father would kneel down in front of the open fireplace and call up the
chimney to Father Christmas. The two youngest would ask our father to ask Father Christmas on all our
behalf, for the presents we particularly wanted to receive. The older children had of course participated
when they were younger, becoming spectators as they no longer believed in Father Christmas. My
father showed a surprising talent for mimicry as he provided Father Christmas’s end of the conversation
most realistically as well as his own. Even when I no longer believed it all to be genuine, I found myself
wondering how the right presents always seemed to arrive! Later of course I realised that this
happened by our parents chatting to us about our hopes a month before Christmas.
My Father was a devout Christian, so how could he deceive us in this way? Christians believe in the
truth and the value of truth, but even the best of us like to wander into fiction from time to time. We
regret the commercialisation of Christmas and many other factors of 21st-century life. It is so easy for
us to sit down and bemoan what now seems to us to have been a golden age. It has always been very
difficult for people in every age to appreciate the way of life of other generations. The ancient Greeks
were just as ready to despise the younger generations as we are tempted to do.
A colleague of mine was very perceptive when we worked at a school in Cornwall. The list of teachers on
the school calendar was always ordered by the length of time they had been at the school. My
colleague said to me “I always look at the list and think that all those who are further up the list than
I am are fogeys, whereas those behind me are undoubtedly too inexperienced to be much good.”
If we want to rediscover the joy of Christmas, we shall not find it in the past with ourselves at the centre
of it, but in the lives and feelings of those around us now.
If you would like to share a thought for the day in this newsletter or have any other comments on it
please send it to Gwynne Pickering via email to: [email protected]
Looking after the NHS
Budget Think how You
can help
Think before calling an ambulance
- Is it really necessary for you or the patient or
can you call NHS 111 for advice?
Think before reordering prescriptions Is it really necessary? Please just reorder the
items you really need on your prescription.
Think before missing a GP or hospital
appointment for no good reason
There have been over 2,600 missed appointments
at the Practice in the last six months. Please inform
the surgery as soon as possible if you are unable
to keep your appointment, so another person can
be seen.
415
Sept
Oct
Nov
The staff are being trained on this, and we will
update you when it is ready to go live.
Current Ongoing Survey –
How Do You Find Our Physician
Associate Service at College Road?
The latest feedback is extremely positive
from patients who have appointments with
Lillian Navarro-Reynolds, and we will publish
this when we have received more.
478
457
We are in the process of
installing an automatic
patient messaging service
called MJog to provide
appointment reminder text
messages to one mobile
telephone number of a
patient where you have informed us of this
number (thus it’s very important to keep us
informed of any changes to this).
Our aim
Missed appointments
Please don’t be part of these statistics
Page 6
January: “A New Year - a new start and way to go!”
Winter Wrapped Up
e Stay Warm - this can help prevent colds, flu or more serious health conditions such as heart attacks,
strokes, pneumonia and depression. The cold weather puts more strain on our hearts which have to work
harder to maintain our body heat, so if you have heart or respiratory problems then stay inside if possible.
You may be vulnerable to cold-related illnesses if you have a long-term health condition, or are disabled,
aged over 65, or you can't afford to heat your home properly. If you are over 65, aim to keep the main rooms
you use at 21C (70F). Check out any financial help you could be eligible for, such as the Winter Fuel
Payment. See helpful tips on the Age UK website www.ageuk.org.uk
e Get More Sleep - we naturally want to hibernate with the longer nights.
e Eat Sensibly - food is a vital source of energy helping our bodies keep warm and our immune system
fight colds. Try to have a hot meal and hot drinks through the day and keep active in the home if you can.
Eat more dairy products if you can (low fat is better), to provide protein, vitamins and calcium to keep your
bones strong.
Feeling Under the Weather?
Health Problems Worsened
in the Winter
Remember Your Local Pharmacist is highly
trained. Seeking early advice from them may
help nip health problems in the bud before they
get more serious - particularly important in the
winter for older patients and those with existing
respiratory conditions.
Some tips…
Colds – wash your hands regularly to destroy
cold viruses you can pick up from surfaces such
as door handles, and use disposable tissues.
Asthma – cold air is a major trigger of asthma
symptoms. If you suffer from asthma you should
stay indoors on very cold and windy days. If
going outside wear a scarf over your nose and
mouth. Be extra vigilant about taking your
regular medications.
Healthwatch East Sussex (HWES)
www.healthwatcheastsussex.co.uk
The Patient Forum had a presentation from
Elizabeth Mackie the Volunteer and Community
Liaison Manager for Healthwatch East Sussex
who tells us: “HWES is your independent consumer
champion for health and social care having a
responsibility to actively engage with the
community and encourage local people to share
their opinions on the health and social care
services that are available in East Sussex. HWES
works hard to ensure that all sections of the
community are represented in the decision making
process and that your views are listened to,
recorded and reported. Contact us with any
concern or query and we can signpost you to
further support or information or where to get help
if you wish to make a complaint about a service”.
Norovirus – the winter vomiting bug is
extremely infectious and unpleasant. It is
important to drink plenty of fluids to prevent
dehydration if you have symptoms.
Email [email protected]
telephone 0333 101 4007 or Text 07826 021114
Aches and Pains – in winter our aches and
pains can feel more acute. Exercise can help
boost our mind and body whether it’s a walk
outside, or a yoga or Pilates class.
This is a free confidential housing
support service for people aged 65
E
and over living in East Sussex, provided
P
S
by Eastbourne Homes Ltd and funded
by East Sussex County Council. STEPS’
aim is to help their clients particularly at difficult
times, to support them to stay living independently
and feel safe in their own home or help them to find
a home that is more suitable to their needs. The
same STEPS’ support worker will visit you at home
whilst you receive the service. Telephone 01323
436414, text 07970 668 106 or email:
[email protected]
Cold hands – Raynaud's phenomenon is a
common condition making fingers and toes
turn pale then blue or red and painfully throb.
It is a sign of poor circulation in the small blood
vessels of the hands and feet. Always wear
gloves when outside and avoid smoking and
caffeine which aggravate symptoms.
STEPS To Stay Independent
S
T
to stay independent
Page 7
Information and Booking Appointments
Surgery Information
NHS 111 is available 24 hours a day,
Opening hours: Monday to Friday 8am - 6pm
Extended hours Monday 6.30pm-8pm alternating
between the two sites and Saturdays every six
weeks 8am-10am alternating between sites.
College Road Surgery - Tel: 735044
Ian Gow Memorial Health Centre - Tel: 766358
every day of the year and directs patients
to the service that is best able to meet
your needs taking into account your
location, the time of day you are calling
and the capacity of local services. Dial 111.
111 has a confidential interpreter translation
service available in many languages.
When should I use 111?
l When it’s not a life threatening situation
so less urgent than a 999 call
l when you cannot see your own GP for
instance when the surgery is closed
l when you feel you cannot wait or require
reassurance about what to do next.
Times for Contacting a Doctor
Reception Open 8am -6pm
Between 6pm - 6.30pm
When the Practice is closed you
can contact a doctor out of hours
call: 03000 242424
After 6.30pm when the Practice is
closed - Call the NHS on 111
(All calls are free)
Practice Website
Lots of regularly updated information.
www.lighthousepractice.co.uk
The Practice Booklet 2014
Booking appointments
Available at Reception.
Patient Notice Board
Speak to a receptionist in person or
telephone during our opening hours.
Helpful information leaflets.
Online booking:
You need to register with us
to enable you to use this facility. Please contact our
Practice Administrator on 01323 766358 or
email: [email protected].
Telephone automated booking:
Call the surgery between 6.00am and 10.30pm
to book, check or cancel a ten minute GP
appointment using the Automated Booking system
following the instructions.
We must have your up to date details on our
records to enable you to use this service.
Book in advance appointments are put
into the system monthly. Book on the day
appointments open up at 6.00am each
morning and 2.00pm in the afternoon.
Telephone Advice from your Doctor
You may feel that your problem could be solved by
talking to your doctor on the telephone.
Contact us during opening hours, leaving your name,
number and brief details of your problem. A doctor or
team member will then call you later.
Practice Facebook
...is on it’s way.
Feedback Received on the Autumn
Newsletter
“You have managed that difficult balance
between providing information in a friendly
and relatively informal way and being overly
instructional.”
Catherine O’Connor
“I was very impressed both by the content and
the way in which information was presented.
It reflects the good quality of all the services
provided by the Doctors, Nurses and all the
ancillary staff based at both sites.”
Malcolm Webster
Keep in Contact
Have you given us your contact email address? We
are now using emails to communicate to patients as
another way to keep you up to date.
Email: [email protected]
Are there any other changes to your contact
details including telephone numbers?
Page 8