SYMANTEC PARTNER PROGRAM GUIDE GROW YOUR BUSINESS WITH THE SYMANTEC PARTNER PROGRAM Customer-focused. Performance-based. More Rewarding. Symantec Partner Program Guide GO AHEAD, YOU’VE GOT D E C E M B E R 2 0 14 TABLE OF CONTENTS Symantec Partner Program Overview 3 About This Partner Program Guide 4 Executive Summary 5 Channel Partner Program Structure 6 Symantec Competencies 7 Competency Levels 7 Competencies and Descriptions 8-9 Partner Program Membership Tiers and Requirements 10 Channel Partner Program Benefits 11 Financial Benefits 11-13 Business Benefits 14-15 Current Partners 16 New Partners 16 Code of Conduct 16 About Symantec 17 SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 2 SYMANTEC PARTNER PROGRAM OVERVIEW “ The Symantec Partner Program helps you to increase your relevance and profitability in the marketplace by enabling you to deliver an exceptional customer experience by extending your expertise across Symantec’s broad portfolio of offerings. Built on a foundation of competencies, the Symantec Partner Program rewards you for your capabilities, performance and commitment to your partnership with Symantec and enables you to prosper by doing what you do best. The Symantec Partner Program is designed specifically with you in mind, to be: Symantec is committed to its dedicated and capable partner community. Our Partner Program is built on a framework that recognizes and rewards these partners. Together, we have a true partnership that allows us to leverage our joint assets to deliver unrivalled value for our customers. “ Partners are essential to our business and this is why, at Symantec, we live a culture of partner centricity. We strive to execute a shared, focused and intentional strategy to continuously provide the best value to you, our partners, and we’re making investments in our Partner Program to ensure you’re properly equipped to deliver unrivaled value to our mutual customers. ~Michael Brown Chief Executive Officer Symantec Corporation C ustomer-focused: Enabling you to deliver an optimal customer experience with sales and marketing tools that help you increase customer demand and adoption, as well as technical training and investments that help you accelerate the customer sales-cycle and reduce your costs. Performance-based: Accelerate your success with access to better performance-based benefits that reward you for excelling in your core areas of business and support you as you venture into new areas. More Rewarding: Enabling you to earn significant financial, business and strategic rewards for new business opportunity identification and closure and customer retention. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 3 ABOUT THIS PARTNER PROGRAM GUIDE This Partner Program Guide is intended for partners applying for or participating in the Symantec Partner Program (“SPP”), and is part of the Symantec Partner Program Agreement (“SPP Terms”). Symantec may post or otherwise publish Supplements to the Partner Program Guide, providing more information or terms on Program competencies and benefits, which are also part of the SPP Terms. Some Supplements and other information may be specific to certain regions and/or partner groups. Symantec reserves the right, in our sole discretion, to decide when our posted fact sheets and program information may supplement or modify this Program Guide. Please review this Partner Program Guide carefully, along with the other Supplements to the Partner Program, posted on PartnerNet. Together with the SPP Terms, this Program Guide and the Supplements provide the terms of your participation in the SPP. Please visit PartnerNet frequently for the most updated information and version of this Partner Program Guide. If you (on behalf of yourself or your employer) represent yourself as a SPP member, or if you request, access, or use any benefits under the SPP, you are agreeing to the terms and definitions of this Partner Program Guide under Symantec’s then-current policies and SPP enrollment terms. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 4 EXECUTIVE SUMMARY We value our partners highly. By combining our technological innovations and brand recognition with our partner’s understanding of the needs of customers and markets around the world, we are uniquely equipped to solve even the most complex customer challenges, together. Grow your business and prosper with the Symantec Partner Program Customer-focused. Performance-based. More Rewarding. Deliver the Solutions Customers Trust • Build upon your existing skills to extend your delivery and services capabilities through Symantec Competencies – each with a Principal and Expert level. Competencies are designed to better enable you to solve customers’ information security and management challenges across enterprises, small businesses and consumers. • Combine your expertise with a broad, integrated portfolio of market-leading products and services and the Symantec brand to gain access to new opportunities and deliver more complete solutions to our mutual customers. Grow and Evolve Your Business • Make progress across key markets and better align your strategies with Symantec solutions by leveraging sales and enablement tools and resources available to you through the achievement of competencies. • Build excellence in your core areas of focus or transform your business to meet your growth objectives with tools, training and other resources available to you through the achievement of Symantec Competencies. These resources make it easier for you to take advantage of Symantec’s innovative, integrated technology so you can offer your customers a broader set of market-leading solutions to address their challenges, and address adjacent market opportunities. Prosper By Doing What You Do Best • Accelerate your success with access to better performance-based benefits that reward you for excelling in your core areas of business, support your growth objectives and are aligned to your business cycle. • Earn more rewards, retain more customers, expand your market footprint and grow your business with Symantec’s new and enhanced performance-based financial benefits. These benefits are available to Eligible Partners through PartnerNet and Symantec’s new Financial Benefits Portal. Financial Benefits Portal availability may vary by region. CHANNEL PARTNER PROGRAM STRUCTURE SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 5 The Channel Partner Program framework simplifies the way we do business together and offers you differentiated rewards based on the value you deliver to customers and Symantec. The Channel Partner Program offers four membership tiers: Registered, Silver, Gold and Platinum. Partners advance membership tiers by achieving solution and delivery-based Symantec Competencies and by meeting other defined Program requirements. Through achievement of Symantec Competencies, partners will have access to rewards and benefits based on the following criteria: Capability: Sales, Marketing, Technical Pre-Sales, Post Sales, and Consulting capabilities that map to the customer sales cycle. Performance: Achievement against defined revenue targets. Customer Evidence: The service levels partners provide, measured through verified Customer Competency References and by customer satisfaction survey responses. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 6 COMPETENCIES Competencies are at the heart of Symantec’s Partner Program and are designed to recognize and reward your expertise and the value you deliver to customers. Certain benefits to help you build competitive advantage, improve recognition and develop your business are accessible only through Symantec Competencies. COMPETENCY LEVELS There are two levels of competency, Principal and Expert. By passing relevant tests and meeting defined revenue and customer evidence requirements, partners can first achieve Principal and then Expert Competency status. Principal Competency: Partners with Principal Competency represent the capability, expertise, and commitment to deliver Symantec solutions. These partners have completed the required training and exams associated with a given competency; have achieved Symantec-defined minimum revenue targets; have met customer evidence requirements; and have satisfied other defined requirements as outlined in Symantec Partner Program and Symantec Competency Supplements. Partners with Principal level Competencies have access to core sales and marketing resources and transactional benefits to help you grow your business. Expert Competency: Partners with Expert level Competencies are committed to delivering customer value and have the capability to demonstrate expertise in delivering Symantec technology at each state of the customer sales cycle and are able to provide a comprehensive customer experience. Expert Competency attainment is based on an Expert Validation Process that examines a partner’s capabilities, customer’s satisfaction, and performance. Partners with Expert level Competencies have access to a richer set of sales and marketing resources and strategic financial benefits to help accelerate partner sales, growth, and profitability. The number of achieved Principal and/or Expert Competencies you possess helps to determine your Partner Program Membership Tier and also applies to your eligibility for financial and other benefits. Please refer to the Symantec Competency Supplements and Symantec Expert Validation Process Documents on PartnerNet for additional details. Only required to maintain Principal Competency status 1 SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 7 SYMANTEC COMPETENCIES AND DESCRIPTIONS Competencies help partners to effectively deliver the solutions customers want and they are designed to model the way you do business. There are 14 different solution and delivery model competencies aligned by solution complexity to one of the three categories; Resell, Integrate, Manage. Resell Integrate Manage Symantec Mid-Market Backup & Recovery Competency Symantec Enterprise Backup & Recovery Competency Symantec Managed Services2 Competency Symantec Gateway Security Competency Symantec Archiving Competency Symantec Website Security Solutions Competency Symantec Dynamic Storage & Continuity Competency Symantec Endpoint Security Competency Symantec eDiscovery Competency Symantec Cloud Services2 Competency Symantec Data Security Competency Symantec Mobility Competency Security Monitoring & Management Competency 2 Symantec Endpoint Management Competency SYMANTEC COMPETENCY DESCRIPTIONS Symantec Enterprise Backup and Recovery Competency Partners who possess the Enterprise Backup and Recovery Competency can help customers optimize the efficiency of their data centers and provide reductions in cost and complexity of protecting the value and integrity of critical business information as they deploy new operating systems, virtualized environments, leverage appliances and/ or expand/contract their operations. Symantec Archiving Competency Symantec Partners that achieve the Archiving Competency deliver solutions to curtail the explosive growth by leveraging archiving solutions to drive efficiencies of reducing email storage without hampering employee productivity. Symantec eDiscovery Competency Partners with the eDiscovery Competency deliver solutions that help customers speed time to resolution, improves discovery accuracy and control the costs of managing information and litigation by bringing transparency and control to the electronic discovery process. Symantec Dynamic Storage and Continuity Competency Continuous uptime is of paramount importance in a global economy and Symantec Partners with the Dynamic Storage and Continuity Competency are adept at implementing solutions that keep client data and applications continuously available across operating systems, and disparate hardware. Symantec Data Security Competency Partners with the Data Security Competency offer insight and solutions that reduce the complexity and expense of deploying tools that discover, monitor, and protect their customer’s information while maintaining compliance with IT policies and government regulation. Symantec Security Monitoring and Management Competency Partners achieving the Security Monitoring and Management Competency have a demonstrated services expertise to help them deliver real-time threat monitoring and analysis and prevention steps to secure their sites while minimizing impact on business operations and security risk. Availability and requirements for each competency vary. Please consult the Symantec Competency Supplements on PartnerNet for additional information, or contact your regional Partner Program Manager. 2 SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 8 SYMANTEC COMPETENCY DESCRIPTIONS CONTINUED 3 Symantec Mobility Competency A partner attaining the Mobility Competency will have demonstrated the knowledge and skills to deploy solutions that protect the customer’s mobile devices, data, enterprise applications and systems from intrusion while balancing the need for corporate and personal data security without impacting user productivity in the field. Endpoint Management Competency Partners with the Endpoint Management Competency provide solutions and implementation services that reduce the complexity of managing hundreds to tens of thousands devices while improving visibility and cost controls over those IT assets being deployed. Symantec Mid-Market Backup and Recovery Competency Partners attaining the Mid-Market Backup and Recovery Competency offer enterpriseclass data protection solutions for SMB and mid-market firms that keep management cost down while providing high functionality - especially as they increase their use of virtualized environments and appliances platforms. Symantec Endpoint Security Competency Partners attaining the Endpoint Security Competency deliver endpoint protection to customers of all sizes helping partners ensure safety against even the most advanced sophisticated attacks. Symantec Gateway Security Competency Partners that have achieved the Gateway Security Competency help ensure that customers have the solutions and insight to secure their email and web infrastructure. Symantec Website Security Solutions Competency3 Partners with the Website Security Solutions Competency are versed in the solution offerings that help secure data in motion across verticals, technologies and applications ensuring their client’s secure business continuity and positive online business reputation. Symantec Cloud Services Competency3 Software-as-a-Service (SaaS) is rapidly transforming how customers choose to address their Security, IT and Information Management challenges. The Cloud Services Competency recognizes partners with expertise in Symantec Software-as-a-Service solutions and the ability to help customers make the transition to the cloud. Symantec Managed Services Competency3 Managed Service partners offer customers reduced costs in hardware and personnel by delivering services and hosted applications that leverage Symantec’s industry leading on-premise and cloud-based solutions Availability and requirements for each competency vary. Please consult the Symantec Competency Supplements on PartnerNet for additional information, or contact your regional Partner Program Manager. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 9 PARTNER PROGRAM MEMBERSHIP TIERS AND REQUIREMENTS Through the achievement of competencies, partners can progress through our Program’s four membership tiers: Registered, Silver, Gold and Platinum. The competency-based Partner Program rewards you for your dedication and commitment to developing your capabilities and provides you with enhanced rewards as you grow with us. Symantec Partner Program Tiers: As a Registered tier partner, you’ve taken the first step in building your partnership with Symantec. You have access to core benefits, training and tools to help you build the knowledge and solutions-expertise you need to address your customers’ unique business challenges. Registered status within the Partner Program does not require competency achievement. As a Silver tier partner, you have progressed beyond the Registered tier and have achieved at least one Principal Competency. You have access to transactional benefits including Opportunity Registration and Margin Builder to help support your growth and to enhanced sales, marketing and technical benefits that will help you further develop the skills required to reach new customers. As a Gold tier partner, you have invested in your Symantec partnership through the achievement of at least one Expert Competency. You also demonstrate validated proficiency in delivering customer satisfaction. Gold tier partners who have invested in growing beyond Principal level Competency to achieve Expert Competency in one or more solution areas will have access to a richer set of financial benefits, including: • Enhanced Symantec Opportunity Registration benefits designed to drive new customer acquisition • Symantec Growth Accelerator Rebate designed to reward your performance and help you drive business growth • Symantec Partner Development Funds designed to support your business development and marketing activities • Symantec Renewals Performance Rebate designed to reward you for customer retention • Access to Advanced Support from Symantec designed to accelerate technical problem resolution As a Platinum tier partner, you are one of Symantec’s most invested partners, having achieved at least three Expert Competencies, and having demonstrated validated proficiency in delivering customer value across the related solution areas. Platinum tier partners have access to increased strategic benefits including: • Enhanced Opportunity Registration benefits designed to drive new customer acquistion • Symantec Growth Accelerator Rebate designed to reward your performance and help you drive business growth • Symantec Partner Development Funds designed to support your business development and marketing activities • Symantec Renewals Performance Rebate designed to reward you for customer retention • Access to Advanced Support from Symantec designed to accelerate technical problem resolution SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 10 CHANNEL PARTNER PROGRAM BENEFITS The Channel Partner Program offers benefits to partners based on both competency level and Program membership tier. Each of the benefits are designed to help you deliver the solutions customers trust, grow and evolve your business, and accelerate your success. Refer to the Symantec Partner Program Requirements Supplement and relevant Symantec Competency Supplements for complete details regarding the benefits for which you may be eligible. Additional helpful information can be found in the Partner Program Benefits Guide. Please visit PartnerNet to access these resources. FINANCIAL BENEFITS4 Earn more rewards, retain more customers, expand your market footprint and grow your business with Symantec’s performance-based financial benefits. Symantec’s Financial Benefits Portal5 offers Eligible Partners access the following financial benefits: Renewals Performance Rebate, Symantec Partner Development Fund and Growth Accelerator Rebate. New Rewards for Customer Retention: Introducing the new Renewals Performance Rebate6 that offers qualified partners 2% rebate on applicable total renewal business. Expand Your Market Footprint: Enrich your investment with the Symantec Partner Development Fund, a benefit designed to empower your growth initiatives, and available to Gold and Platinum tier Symantec partners. 4 Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting. 5 Portal availability varies by region. 6 Eligible Partners will only receive an RPR payout where they remain the Incumbent Reseller of Record for the Qualifying Business. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 11 FINANCIAL BENEFITS CONTINUED7 Grow Your Business: Rewarding Gold and Platinum tier partners when you grow your business with the new Growth Accelerator Rebate by achieving set quarterly and annual growth targets in your Symantec Expert-level business8. Earn More with Opportunity Registration: Available through PartnerNet, qualifying Principal and Expert level partners can earn a discount for new business opportunity identification and closure through the enhanced Opportunity Registration Program, which may vary by region. Earn More on SMB deals with Margin Builder9: Available through the Margin Builder Portal accessed via PartnerNet, qualifying Principal and Expert level partners can earn a discount for new business opportunity identification and closure on qualifying SMB Symantec solutions through the Margin Builder benefit, which may vary by region. For additional details about the requirements and eligibility of the above benefits, please refer to PartnerNet. 7 Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting. 8 Eligible partners’ qualifying business is tied to partner’s Expert level Competecies and New Expert Billings generated from those competencies. 9 Discounts will be made available to Authorized Distributor. Actual pricing for the partner will be agreed upon between the partner and the Authorized Distributor. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 12 PARTNER PROGRAM BENEFITS VISUAL10 2% 5% Accrual-based on New Expert Billings 2% Pooled on New Expert Billings Opportunity Registration Margin Builder Up to 8% on New Expert Billings* Up to 4% on New Expert Billings* Growth Accelerator Rebate Symantec Partner Development Funds Renewals Performance Rebate Varies by Geo* Varies by Geo* Varies by Geo* Varies by Geo* Varies by Geo* Varies by Geo* Registered Silver Gold Platinum No Competency 1 Principal Competency 1 Expert Competency 3 Expert Competencies • Core sales, marketing, and technical benefits • Enhanced sales, marketing, and technical benefits • Opportunity Registration • Margin Builder • All Registered tier benefits • Increased technical benefits • Renewal Performance Rebate • Symantec Partner Development Funds • Accrual-Based Symantec Partner Development Funds • Enhanced Growth Accelerator Rebate • All Gold tier benefits • Growth Accelerator Rebate • Enhanced Opportunity Registration • All Silver tier benefits *Varies by Geo, please refer to the Growth Accelerator Rebate Benefit Overview, Opportunity Registration and Margin Builder Program Overview documents posted on PartnerNet for further details. 10 All percentages are indicative and subject to change prior to publication and will vary by country and region. Benefits are subject to applicable Partner Program requirements and terms & conditions. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 13 BUSINESS BENEFITS (NON-FINANCIAL)11 The Symantec Partner Program offers a host of planning, enablement, marketing and technical benefits that are aligned to your business cycle and designed to support your growth objectives. These benefits align to your business cycle: Plan, Enable, Market, Sell, and Support Plan Symantec’s PartnerNet Portal: Access to the Symantec PartnerNet Portal housing partner exclusive information, resources, tools. Eligible Partners will have access to a new Competency Tracker and Financial Benefits Portal12 to view progress and access links to complete outstanding requirements and track strategic financial benefits. Partner Success Manager (PSM): Expert level Competency partners are eligible for access to a Symantec account manager to develop and grow your business with Symantec. Complimentary Software: Software provided at no charge to gain first-hand product knowledge and for use on partner’s production network or for customer demonstrations and evaluations. Customer Satisfaction Tool13: Symantec’s survey tool to help partners gain insight into customer satisfaction to drive loyalty and retention. Enable Sales Training: Access to online training and sales resources to enhance product and solution knowledge. Sales & Technical Sales Enablement Assets: Online access to tools and assets that support sales, technical pre-sales and marketing efforts. Technical Pre-Sales Training: Access to technical pre-sales training resources and instructor-led training provided by Symantec (either Symantec instructors or our third-party training provider). Technical Post-Sales Training: Access to technical post-sales training resources and instructor-led Training provided by Symantec (either Symantec instructors or our third-party training provider). Services Delivery Resource Kits (SDRK) and Tools: Access to consulting, support and development tool kits designed to guide you in developing a pre/post-sales services and consulting practice around Symantec solutions. Bootcamp training: In-person, instructor-led training on advanced technologies. Technical Pre-Sales Training: Access to technical pre-sales training resources and instructor-led training provided by Symantec (either Symantec instructors or our third-party training provider). Training eLibrary Subscription: Access to the Symantec eLibrary subscription that houses information and content on Symantec’s product portfolio. Market Intelligence: Access to valuable market intelligence in Symantec Yellow Books, including the latest market opportunities, customer buying behaviors and competitive positioning. 11 Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting. 12 Portal availability varies by region. Targeted availability mid-year 2015 13 SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 14 BUSINESS BENEFITS (NON-FINANCIAL) CONTINUED14 Market Partner Locator: Promote your achievement of competency and build visibility with customers through your listing on Symantec’s Partner Locator Tool. Program Membership Tier and Competency Level Logos and Certificates: Promote your Program membership tier and competency achievements to build visibility with customers through access to Partner Program membership tier certificates and logos (Registered, Silver, Gold, Platinum) and competency certificate(s) and logo(s) (Principal or Expert) for marketing purposes. Demand Generation (The Grid): Generating leads with ready-to-execute marketing campaigns through Symantec’s Partner Demand Generation Center. Marketing Planning: A Symantec channel marketing champion will help you to proactively plan joint marketing activities. Sell (in addition to the Financial Benefits listed above) Partner Helpdesk: Access to phone and email based assistance for sales. Support Pre-Sales Technical Assistance: Access to pre-sales technical assistance via chat or email and scheduled phone/web interactions to assist you with opportunities. Pre-Sales Technical Online Resources, Communities and Tools: Access to Symantec Connect Community forums and Knowledge Bases, to connect with customers, partners and employees to find solutions, share nonconfidential technical knowledge. Frontline Support: Valuable access at no-cost to Symantec Frontline Support professionals (Symantec’s global customer facing support organization) for assistance with post-sales technical support questions for your environment and customer product implementations for products in your Principal Competencies. Advanced Support: As an Expert partner you have direct access to Symantec Advanced Support professionals at no-cost for timely and accurate escalations of your Expert Competency implementation and technical support questions without routing through Frontline Support. Details for Advanced Support are available in the Technical Support Benefits Supplement on PartnerNet. Please refer to this and the product matrix for details. Field Systems Engineer (SE) Assistance: Access to in-person Symantec System Engineer assistance to assists with opportunities & implementations. Product Solution Webcasts: Enhance your skills, learn how to develop new opportunities and improve profitability, by attending live training webcasts on Symantec solutions led by Symantec product and technical leads. 14 Access to these benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting. SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 15 CURRENT SYMANTEC PARTNERS Current Symantec Partner Program members may use PartnerNet to explore the benefits and requirements associated with Program membership and competency achievement. All applicable accreditations held by your company today will count toward your chosen competencies and membership tier. You may view the accreditations held by individuals at your company on PartnerNet at: https://partnernet.symantec.com/Partnernet/ManageAcount/CompanyDetails.jsp You may view competency requirements and benefits information at: http://partnernet.symantec.com/portal/faces/programs NEW PARTNERS New partners should apply for the Channel Partner Program at the Registered membership tier by completing the online application at http://partnernet.symantec.com/portal/faces/programs. Upon Symantec’s approval of the application and subject to acceptance of the SPP Terms, you may use PartnerNet to further explore competencies, membership tiers, and benefits of the SPP. CODE OF CONDUCT Symantec appreciates your input and encourages you to report any business conduct concern. All concerns are taken seriously and retaliation against anyone who raises an allegation in good faith is prohibited. Symantec is committed to the highest standards of business conduct. Symantec offers an alert line as a secure and independent resource for voicing or reporting a concern. To report a concern: Within the U.S./Canada: 1-866-833-3430 Internationally: symantecethicsline.ethicspoint.com Email: [email protected] If you need an interpreter to assist you during your call, please inform the EthicsLine specialist. • Global • Toll-free • 24 hours a day • 7 days a week • Confidential SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 16 ABOUT SYMANTEC CORPORATION Symantec Corporation (NASDAQ: SYMC) is an information protection expert that helps people, businesses and governments seeking the freedom to unlock the opportunities technology brings – anytime, anywhere. Founded in April 1982, Symantec, a Fortune 500 company, operating one of the largest global data-intelligence networks, has provided leading security, backup and availability solutions for where vital information is stored, accessed and shared. The company’s more than 21,500 employees reside in more than 50 countries. Ninety-nine percent of Fortune 500 companies are Symantec customers. In fiscal 2013, it recorded revenues of $6.9 billion. To learn more go to www.symantec.com or connect with Symantec at: go.symantec.com/socialmedia. Symantec Corporation Worldwide Headquarters 350 Ellis Street Mountain View, CA 94043 USA +1 (650) 527 8000 1 (800) 721 3934 Copyright © 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 10/2014 SY M A N TEC PA R T N E R P R OG R A M GO AHEAD, YOU’VE GOT | 17
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