SYMANTEC PARTNER PROGRAM GUIDE
GROW YOUR BUSINESS WITH THE
SYMANTEC PARTNER PROGRAM
Customer-focused. Performance-based. More Rewarding.
Symantec Partner
Program Guide
GO AHEAD, YOU’VE GOT
D E C E M B E R 2 0 14
TABLE OF CONTENTS
Symantec Partner Program Overview
3
About This Partner Program Guide
4
Executive Summary
5
Channel Partner Program Structure
6
Symantec Competencies
7
Competency Levels
7
Competencies and Descriptions
8-9
Partner Program Membership Tiers and Requirements
10
Channel Partner Program Benefits
11
Financial Benefits
11-13
Business Benefits
14-15
Current Partners
16
New Partners
16
Code of Conduct
16
About Symantec
17
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 2
SYMANTEC PARTNER
PROGRAM OVERVIEW
“
The Symantec Partner Program helps you to increase
your relevance and profitability in the marketplace
by enabling you to deliver an exceptional customer
experience by extending your expertise across
Symantec’s broad portfolio of offerings. Built on a
foundation of competencies, the Symantec Partner
Program rewards you for your capabilities, performance
and commitment to your partnership with Symantec and
enables you to prosper by doing what you do best. The
Symantec Partner Program is designed specifically with
you in mind, to be:
Symantec is committed to its dedicated
and capable partner community. Our
Partner Program is built on a framework
that recognizes and rewards these partners.
Together, we have a true partnership that
allows us to leverage our joint assets to deliver
unrivalled value for our customers.
“
Partners are essential to our business and this is why,
at Symantec, we live a culture of partner centricity.
We strive to execute a shared, focused and intentional
strategy to continuously provide the best value to you,
our partners, and we’re making investments in our
Partner Program to ensure you’re properly equipped to
deliver unrivaled value to our mutual customers.
~Michael Brown
Chief Executive Officer
Symantec Corporation
C
ustomer-focused: Enabling you to deliver
an optimal customer experience with sales and
marketing tools that help you increase customer
demand and adoption, as well as technical training
and investments that help you accelerate the
customer sales-cycle and reduce your costs.
Performance-based: Accelerate your success
with access to better performance-based benefits
that reward you for excelling in your core areas of
business and support you as you venture into
new areas.
More Rewarding: Enabling you to earn significant
financial, business and strategic rewards for new
business opportunity identification and closure and
customer retention.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 3
ABOUT THIS PARTNER PROGRAM GUIDE
This Partner Program Guide is intended for partners applying for or participating in the Symantec Partner
Program (“SPP”), and is part of the Symantec Partner Program Agreement (“SPP Terms”). Symantec may post or
otherwise publish Supplements to the Partner Program Guide, providing more information or terms on Program
competencies and benefits, which are also part of the SPP Terms. Some Supplements and other information
may be specific to certain regions and/or partner groups. Symantec reserves the right, in our sole discretion, to
decide when our posted fact sheets and program information may supplement or modify this Program Guide.
Please review this Partner Program Guide carefully, along with the other Supplements to the Partner Program,
posted on PartnerNet. Together with the SPP Terms, this Program Guide and the Supplements provide the
terms of your participation in the SPP. Please visit PartnerNet frequently for the most updated information and
version of this Partner Program Guide. If you (on behalf of yourself or your employer) represent yourself as a
SPP member, or if you request, access, or use any benefits under the SPP, you are agreeing to the terms and
definitions of this Partner Program Guide under Symantec’s then-current policies and SPP enrollment terms.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 4
EXECUTIVE SUMMARY
We value our partners highly. By combining our technological innovations and brand recognition with our
partner’s understanding of the needs of customers and markets around the world, we are uniquely equipped to
solve even the most complex customer challenges, together.
Grow your business and prosper with the Symantec Partner Program
Customer-focused. Performance-based. More Rewarding.
Deliver the Solutions Customers Trust
• Build upon your existing skills to extend your delivery and services capabilities through Symantec
Competencies – each with a Principal and Expert level. Competencies are designed to better enable
you to solve customers’ information security and management challenges across enterprises, small
businesses and consumers.
• Combine your expertise with a broad, integrated portfolio of market-leading products and services and
the Symantec brand to gain access to new opportunities and deliver more complete solutions to our
mutual customers.
Grow and Evolve Your Business
• Make progress across key markets and better align your strategies with Symantec solutions by
leveraging sales and enablement tools and resources available to you through the achievement
of competencies.
• Build excellence in your core areas of focus or transform your business to meet your growth objectives
with tools, training and other resources available to you through the achievement of Symantec
Competencies. These resources make it easier for you to take advantage of Symantec’s innovative,
integrated technology so you can offer your customers a broader set of market-leading solutions to
address their challenges, and address adjacent market opportunities.
Prosper By Doing What You Do Best
• Accelerate your success with access to better performance-based benefits that reward you for excelling
in your core areas of business, support your growth objectives and are aligned to your business cycle.
• Earn more rewards, retain more customers, expand your market footprint and grow your business with
Symantec’s new and enhanced performance-based financial benefits. These benefits are available to
Eligible Partners through PartnerNet and Symantec’s new Financial Benefits Portal. Financial Benefits
Portal availability may vary by region.
CHANNEL PARTNER PROGRAM STRUCTURE
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 5
The Channel Partner Program framework simplifies the way we do business together and offers you differentiated
rewards based on the value you deliver to customers and Symantec. The Channel Partner Program offers four
membership tiers: Registered, Silver, Gold and Platinum. Partners advance membership tiers by achieving solution
and delivery-based Symantec Competencies and by meeting other defined Program requirements.
Through achievement of Symantec Competencies, partners will have access to rewards and benefits based on the
following criteria:
Capability: Sales, Marketing, Technical Pre-Sales, Post Sales, and Consulting capabilities that map to the
customer sales cycle.
Performance: Achievement against defined revenue targets.
Customer Evidence: The service levels partners provide, measured through verified Customer Competency
References and by customer satisfaction survey responses.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 6
COMPETENCIES
Competencies are at the heart of Symantec’s Partner Program and are designed to recognize and reward your
expertise and the value you deliver to customers. Certain benefits to help you build competitive advantage, improve
recognition and develop your business are accessible only through Symantec Competencies.
COMPETENCY LEVELS
There are two levels of competency, Principal and Expert. By passing relevant tests and meeting defined revenue and
customer evidence requirements, partners can first achieve Principal and then Expert Competency status.
Principal Competency: Partners with Principal Competency represent the capability, expertise, and commitment to
deliver Symantec solutions. These partners have completed the required training and exams associated with a given
competency; have achieved Symantec-defined minimum revenue targets; have met customer evidence requirements;
and have satisfied other defined requirements as outlined in Symantec Partner Program and Symantec Competency
Supplements. Partners with Principal level Competencies have access to core sales and marketing resources and
transactional benefits to help you grow your business.
Expert Competency: Partners with Expert level Competencies are committed to delivering customer value and have
the capability to demonstrate expertise in delivering Symantec technology at each state of the customer sales cycle
and are able to provide a comprehensive customer experience.
Expert Competency attainment is based on an Expert Validation Process
that examines a partner’s capabilities, customer’s satisfaction, and
performance. Partners with Expert level Competencies have access
to a richer set of sales and marketing resources and strategic
financial benefits to help accelerate partner sales, growth,
and profitability.
The number of achieved Principal and/or Expert
Competencies you possess helps to determine your
Partner Program Membership Tier and also applies
to your eligibility for financial and other benefits.
Please refer to the Symantec Competency
Supplements and Symantec Expert Validation
Process Documents on PartnerNet for
additional details.
Only required to maintain Principal Competency status
1
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 7
SYMANTEC COMPETENCIES AND DESCRIPTIONS
Competencies help partners to effectively deliver the solutions customers want and they are designed to model the
way you do business.
There are 14 different solution and delivery model competencies aligned by solution complexity to one of the three
categories; Resell, Integrate, Manage.
Resell
Integrate
Manage
Symantec Mid-Market Backup &
Recovery Competency
Symantec Enterprise Backup & Recovery
Competency
Symantec Managed Services2
Competency
Symantec Gateway Security Competency
Symantec Archiving Competency
Symantec Website Security Solutions
Competency
Symantec Dynamic Storage & Continuity
Competency
Symantec Endpoint Security Competency
Symantec eDiscovery Competency
Symantec Cloud Services2 Competency
Symantec Data Security Competency
Symantec Mobility Competency
Security Monitoring & Management
Competency
2
Symantec Endpoint Management
Competency
SYMANTEC COMPETENCY DESCRIPTIONS
Symantec Enterprise
Backup and Recovery
Competency
Partners who possess the Enterprise Backup and Recovery Competency can help
customers optimize the efficiency of their data centers and provide reductions in cost
and complexity of protecting the value and integrity of critical business information as
they deploy new operating systems, virtualized environments, leverage appliances and/
or expand/contract their operations.
Symantec Archiving
Competency
Symantec Partners that achieve the Archiving Competency deliver solutions to curtail
the explosive growth by leveraging archiving solutions to drive efficiencies of reducing
email storage without hampering employee productivity.
Symantec eDiscovery
Competency
Partners with the eDiscovery Competency deliver solutions that help customers speed
time to resolution, improves discovery accuracy and control the costs of managing
information and litigation by bringing transparency and control to the electronic
discovery process.
Symantec Dynamic
Storage and Continuity
Competency
Continuous uptime is of paramount importance in a global economy and Symantec
Partners with the Dynamic Storage and Continuity Competency are adept at
implementing solutions that keep client data and applications continuously available
across operating systems, and disparate hardware.
Symantec Data
Security Competency
Partners with the Data Security Competency offer insight and solutions that reduce
the complexity and expense of deploying tools that discover, monitor, and protect their
customer’s information while maintaining compliance with IT policies and government
regulation.
Symantec Security
Monitoring and
Management
Competency
Partners achieving the Security Monitoring and Management Competency have a
demonstrated services expertise to help them deliver real-time threat monitoring and
analysis and prevention steps to secure their sites while minimizing impact on business
operations and security risk.
Availability and requirements for each competency vary. Please consult the Symantec Competency Supplements on PartnerNet
for additional information, or contact your regional Partner Program Manager.
2
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 8
SYMANTEC COMPETENCY DESCRIPTIONS CONTINUED
3
Symantec Mobility
Competency
A partner attaining the Mobility Competency will have demonstrated the knowledge and
skills to deploy solutions that protect the customer’s mobile devices, data, enterprise
applications and systems from intrusion while balancing the need for corporate and
personal data security without impacting user productivity in the field.
Endpoint Management
Competency
Partners with the Endpoint Management Competency provide solutions and
implementation services that reduce the complexity of managing hundreds to tens of
thousands devices while improving visibility and cost controls over those IT assets being
deployed.
Symantec Mid-Market
Backup and Recovery
Competency
Partners attaining the Mid-Market Backup and Recovery Competency offer enterpriseclass data protection solutions for SMB and mid-market firms that keep management
cost down while providing high functionality - especially as they increase their use of
virtualized environments and appliances platforms.
Symantec Endpoint
Security Competency
Partners attaining the Endpoint Security Competency deliver endpoint protection to
customers of all sizes helping partners ensure safety against even the most advanced
sophisticated attacks.
Symantec Gateway
Security Competency
Partners that have achieved the Gateway Security Competency help ensure that
customers have the solutions and insight to secure their email and web infrastructure.
Symantec Website
Security Solutions
Competency3
Partners with the Website Security Solutions Competency are versed in the solution
offerings that help secure data in motion across verticals, technologies and applications
ensuring their client’s secure business continuity and positive online business
reputation.
Symantec Cloud
Services Competency3
Software-as-a-Service (SaaS) is rapidly transforming how customers choose to
address their Security, IT and Information Management challenges. The Cloud Services
Competency recognizes partners with expertise in Symantec Software-as-a-Service
solutions and the ability to help customers make the transition to the cloud.
Symantec Managed
Services Competency3
Managed Service partners offer customers reduced costs in hardware and personnel by
delivering services and hosted applications that leverage Symantec’s industry leading
on-premise and cloud-based solutions
Availability and requirements for each competency vary. Please consult the Symantec Competency Supplements
on PartnerNet for additional information, or contact your regional Partner Program Manager.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 9
PARTNER PROGRAM MEMBERSHIP TIERS AND REQUIREMENTS
Through the achievement of competencies, partners can progress through our Program’s four membership tiers:
Registered, Silver, Gold and Platinum. The competency-based Partner Program rewards you for your dedication and
commitment to developing your capabilities and provides you with enhanced rewards as you grow with us.
Symantec Partner Program Tiers:
As a Registered tier partner, you’ve taken the first step in building your partnership with Symantec.
You have access to core benefits, training and tools to help you build the knowledge and solutions-expertise you need to address your customers’ unique business challenges. Registered status within the Partner Program does not require competency achievement.
As a Silver tier partner, you have progressed beyond the Registered tier and have achieved at least one
Principal Competency.
You have access to transactional benefits including Opportunity Registration and Margin Builder to help support your growth and to enhanced sales, marketing and technical benefits that will help you further develop the skills required to reach new customers.
As a Gold tier partner, you have invested in your Symantec partnership through the achievement of at least one
Expert Competency. You also demonstrate validated proficiency in delivering customer satisfaction.
Gold tier partners who have invested in growing beyond Principal level Competency to achieve Expert Competency in one or more solution areas will have access to a richer set of financial benefits, including:
• Enhanced Symantec Opportunity Registration benefits designed to drive new customer acquisition
• Symantec Growth Accelerator Rebate designed to reward your performance and help you drive
business growth
• Symantec Partner Development Funds designed to support your business development and
marketing activities
• Symantec Renewals Performance Rebate designed to reward you for customer retention
• Access to Advanced Support from Symantec designed to accelerate technical problem resolution
As a Platinum tier partner, you are one of Symantec’s most invested partners, having achieved at least three
Expert Competencies, and having demonstrated validated proficiency in delivering customer value across the
related solution areas.
Platinum tier partners have access to increased strategic benefits including:
• Enhanced Opportunity Registration benefits designed to drive new customer acquistion
• Symantec Growth Accelerator Rebate designed to reward your performance and help you drive
business growth
• Symantec Partner Development Funds designed to support your business development and
marketing activities
• Symantec Renewals Performance Rebate designed to reward you for customer retention
• Access to Advanced Support from Symantec designed to accelerate technical problem resolution
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 10
CHANNEL PARTNER PROGRAM BENEFITS
The Channel Partner Program offers benefits to partners based on both competency level and Program membership
tier. Each of the benefits are designed to help you deliver the solutions customers trust, grow and evolve your
business, and accelerate your success. Refer to the Symantec Partner Program Requirements Supplement and
relevant Symantec Competency Supplements for complete details regarding the benefits for which you may be eligible.
Additional helpful information can be found in the Partner Program Benefits Guide. Please visit PartnerNet to access
these resources.
FINANCIAL BENEFITS4
Earn more rewards, retain more customers, expand your market footprint and grow your business with
Symantec’s performance-based financial benefits.
Symantec’s Financial Benefits Portal5 offers Eligible Partners access the following financial benefits: Renewals
Performance Rebate, Symantec Partner Development Fund and Growth Accelerator Rebate.
New Rewards for Customer Retention: Introducing the new Renewals Performance Rebate6 that offers
qualified partners 2% rebate on applicable total renewal business.
Expand Your Market Footprint: Enrich your investment with the Symantec Partner Development Fund,
a benefit designed to empower your growth initiatives, and available to Gold and Platinum tier
Symantec partners.
4
Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits
apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found
through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting.
5
Portal availability varies by region.
6
Eligible Partners will only receive an RPR payout where they remain the Incumbent Reseller of Record for the Qualifying Business.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 11
FINANCIAL BENEFITS CONTINUED7
Grow Your Business: Rewarding Gold and Platinum tier partners when you grow your business with the
new Growth Accelerator Rebate by achieving set quarterly and annual growth targets in your Symantec
Expert-level business8.
Earn More with Opportunity Registration: Available through PartnerNet, qualifying Principal and
Expert level partners can earn a discount for new business opportunity identification and closure through
the enhanced Opportunity Registration Program, which may vary by region.
Earn More on SMB deals with Margin Builder9: Available through the Margin Builder Portal accessed
via PartnerNet, qualifying Principal and Expert level partners can earn a discount for new business
opportunity identification and closure on qualifying SMB Symantec solutions through the Margin Builder
benefit, which may vary by region.
For additional details about the requirements and eligibility of the above benefits, please refer to PartnerNet.
7
Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits
apply to defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found
through the relevant Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting.
8
Eligible partners’ qualifying business is tied to partner’s Expert level Competecies and New Expert Billings generated from those competencies.
9
Discounts will be made available to Authorized Distributor. Actual pricing for the partner will be agreed upon between the partner and the
Authorized Distributor.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 12
PARTNER PROGRAM BENEFITS VISUAL10
2%
5% Accrual-based
on New Expert Billings
2%
Pooled on New Expert
Billings
Opportunity Registration
Margin Builder
Up to 8% on
New Expert Billings*
Up to 4% on
New Expert Billings*
Growth Accelerator Rebate
Symantec Partner Development Funds
Renewals Performance Rebate
Varies by Geo*
Varies by Geo*
Varies by Geo*
Varies by Geo*
Varies by Geo*
Varies by Geo*
Registered
Silver
Gold
Platinum
No Competency
1 Principal Competency
1 Expert Competency
3 Expert Competencies
• Core sales, marketing,
and technical benefits
• Enhanced sales,
marketing, and technical
benefits
• Opportunity Registration
• Margin Builder
• All Registered tier
benefits
• Increased technical
benefits
• Renewal Performance
Rebate
• Symantec Partner
Development Funds
• Accrual-Based Symantec
Partner Development
Funds
• Enhanced Growth
Accelerator Rebate
• All Gold tier benefits
• Growth Accelerator
Rebate
• Enhanced Opportunity
Registration
• All Silver tier benefits
*Varies by Geo, please refer to the Growth Accelerator Rebate Benefit Overview, Opportunity Registration and
Margin Builder Program Overview documents posted on PartnerNet for further details.
10
All percentages are indicative and subject to change prior to publication and will vary by country and region.
Benefits are subject to applicable Partner Program requirements and terms & conditions.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 13
BUSINESS BENEFITS (NON-FINANCIAL)11
The Symantec Partner Program offers a host of planning, enablement, marketing and technical benefits that are
aligned to your business cycle and designed to support your growth objectives.
These benefits align to your business cycle: Plan, Enable, Market, Sell, and Support
Plan
Symantec’s PartnerNet Portal: Access to the Symantec PartnerNet Portal housing partner exclusive information, resources, tools. Eligible Partners will have access to a new Competency Tracker and Financial Benefits Portal12 to view progress and access links to complete outstanding requirements and track strategic financial benefits.
Partner Success Manager (PSM): Expert level Competency partners are eligible for access to a Symantec
account manager to develop and grow your business with Symantec.
Complimentary Software: Software provided at no charge to gain first-hand product knowledge and for use
on partner’s production network or for customer demonstrations and evaluations.
Customer Satisfaction Tool13: Symantec’s survey tool to help partners gain insight into customer satisfaction
to drive loyalty and retention.
Enable
Sales Training: Access to online training and sales resources to enhance product and solution knowledge.
Sales & Technical Sales Enablement Assets: Online access to tools and assets that support sales, technical
pre-sales and marketing efforts.
Technical Pre-Sales Training: Access to technical pre-sales training resources and instructor-led training
provided by Symantec (either Symantec instructors or our third-party training provider).
Technical Post-Sales Training: Access to technical post-sales training resources and instructor-led Training
provided by Symantec (either Symantec instructors or our third-party training provider).
Services Delivery Resource Kits (SDRK) and Tools: Access to consulting, support and development tool kits
designed to guide you in developing a pre/post-sales services and consulting practice around
Symantec solutions.
Bootcamp training: In-person, instructor-led training on advanced technologies.
Technical Pre-Sales Training: Access to technical pre-sales training resources and instructor-led training
provided by Symantec (either Symantec instructors or our third-party training provider).
Training eLibrary Subscription: Access to the Symantec eLibrary subscription that houses information and
content on Symantec’s product portfolio.
Market Intelligence: Access to valuable market intelligence in Symantec Yellow Books, including the latest
market opportunities, customer buying behaviors and competitive positioning.
11
Access to benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to defined
product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant Benefits
Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting.
12
Portal availability varies by region.
Targeted availability mid-year 2015
13
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 14
BUSINESS BENEFITS (NON-FINANCIAL) CONTINUED14
Market
Partner Locator: Promote your achievement of competency and build visibility with customers through your
listing on Symantec’s Partner Locator Tool.
Program Membership Tier and Competency Level Logos and Certificates: Promote your Program
membership tier and competency achievements to build visibility with customers through access to Partner
Program membership tier certificates and logos (Registered, Silver, Gold, Platinum) and competency
certificate(s) and logo(s) (Principal or Expert) for marketing purposes.
Demand Generation (The Grid): Generating leads with ready-to-execute marketing campaigns through
Symantec’s Partner Demand Generation Center.
Marketing Planning: A Symantec channel marketing champion will help you to proactively plan joint
marketing activities.
Sell (in addition to the Financial Benefits listed above)
Partner Helpdesk: Access to phone and email based assistance for sales.
Support
Pre-Sales Technical Assistance: Access to pre-sales technical assistance via chat or email and scheduled
phone/web interactions to assist you with opportunities.
Pre-Sales Technical Online Resources, Communities and Tools: Access to Symantec Connect Community
forums and Knowledge Bases, to connect with customers, partners and employees to find solutions, share nonconfidential technical knowledge.
Frontline Support: Valuable access at no-cost to Symantec Frontline Support professionals (Symantec’s global
customer facing support organization) for assistance with post-sales technical support questions for your
environment and customer product implementations for products in your Principal Competencies.
Advanced Support: As an Expert partner you have direct access to Symantec Advanced Support professionals
at no-cost for timely and accurate escalations of your Expert Competency implementation and technical support
questions without routing through Frontline Support. Details for Advanced Support are available in the Technical
Support Benefits Supplement on PartnerNet. Please refer to this and the product matrix for details.
Field Systems Engineer (SE) Assistance: Access to in-person Symantec System Engineer assistance to assists
with opportunities & implementations.
Product Solution Webcasts: Enhance your skills, learn how to develop new opportunities and improve
profitability, by attending live training webcasts on Symantec solutions led by Symantec product and
technical leads.
14
Access to these benefits may vary by region and country, and is based on program membership tier, competency level & eligibility criteria. Some benefits apply to
defined product sets. Language limitations may apply to some benefits. Certain benefits may have additional terms and conditions as found through the relevant
Benefits Supplement, if applicable. All benefits are provided on a reasonable efforts basis, resources permitting.
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 15
CURRENT SYMANTEC PARTNERS
Current Symantec Partner Program members may use PartnerNet to explore the benefits and requirements associated
with Program membership and competency achievement.
All applicable accreditations held by your company today will count toward your chosen competencies and
membership tier. You may view the accreditations held by individuals at your company on PartnerNet at:
https://partnernet.symantec.com/Partnernet/ManageAcount/CompanyDetails.jsp
You may view competency requirements and benefits information at:
http://partnernet.symantec.com/portal/faces/programs
NEW PARTNERS
New partners should apply for the Channel Partner Program at the Registered membership tier by completing the
online application at http://partnernet.symantec.com/portal/faces/programs. Upon Symantec’s approval of the
application and subject to acceptance of the SPP Terms, you may use PartnerNet to further explore competencies,
membership tiers, and benefits of the SPP.
CODE OF CONDUCT
Symantec appreciates your input and encourages you to report any business conduct concern. All concerns are taken
seriously and retaliation against anyone who raises an allegation in good faith is prohibited. Symantec is committed
to the highest standards of business conduct. Symantec offers an alert line as a secure and independent resource for
voicing or reporting a concern.
To report a concern:
Within the U.S./Canada: 1-866-833-3430
Internationally: symantecethicsline.ethicspoint.com
Email: [email protected]
If you need an interpreter to assist you during your call, please inform the EthicsLine specialist.
• Global
• Toll-free
• 24 hours a day
• 7 days a week
• Confidential
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 16
ABOUT SYMANTEC CORPORATION
Symantec Corporation (NASDAQ: SYMC) is an information protection expert that helps people, businesses and
governments seeking the freedom to unlock the opportunities technology brings – anytime, anywhere. Founded in
April 1982, Symantec, a Fortune 500 company, operating one of the largest global data-intelligence networks, has
provided leading security, backup and availability solutions for where vital information is stored, accessed and shared.
The company’s more than 21,500 employees reside in more than 50 countries. Ninety-nine percent of Fortune 500
companies are Symantec customers. In fiscal 2013, it recorded revenues of $6.9 billion. To learn more go to
www.symantec.com or connect with Symantec at: go.symantec.com/socialmedia.
Symantec Corporation
Worldwide Headquarters
350 Ellis Street
Mountain View, CA 94043 USA
+1 (650) 527 8000
1 (800) 721 3934
Copyright © 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, and the Checkmark Logo are trademarks or registered trademarks of
Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 10/2014
SY M A N TEC PA R T N E R P R OG R A M
GO AHEAD, YOU’VE GOT
| 17