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Healthy Options
Serving Basic Health, and Medicaid: TANF, CHIP Foster
Children and Blind and Disabled clients
Barbara Lantz, MN, RN
Manager, Quality and Care Management
Division of Health Care Services
Topics to be covered
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Brief agency history
New managed care organizations
New eligible populations
Enrollment process
How can you help
Contact information and questions
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Brief history
 Agency merger – July 2011
 Medicaid Purchasing Administration to Health Care Authority
 Behavioral Health Services to DSHS
 Joint Procurement – September 2011
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Request for Proposal released - September 2011
Proposals reviewed and scored by teams – December 2011
Apparent successful bidders announced – January 2012
Contracts awarded – April 2012
 Contract Effective Date - July 1, 2012
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Managed care organizations
Effective July 1, 2012
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Effective 8-1-2012 Service Areas for
Healthy Options, Children’s Health Insurance Program,
Healthy Options Blind/Disabled, and Healthy Options Foster Care Programs
as of 6-18-12
AMG CCC
CHP MHC
Whatcom
Okanogan
AMG CHP MHC
AMG CCC
CHP UHC
Clallam
AMG CCC CHP
MHC
Chelan
AMG CCC CHP
MHC UHC
CCC UHC
Kitsap
Grays Harbor
AMG
CCC
MHC
UHC
AMG
CHP
CCC
MHC
UHC
Pacific
CCC
CHP
MHC
UHC
AMG CCC CHP
MHC UHC
CCC
CHP
MHC
UHC
AMG CCC CHP
AMG
CCC CHP MHC UHC
MHC UHC
Pierce
Thurston
Wahkiakum Cowlitz
CHP
MHC
CCC UHC
Skamania
CHP
MHC
UHC
CHP
CCC
MHC
UHC
Clark
CCC CHP
MHC UHC
County enrollment in managed care is voluntary.
Adams
Whitman
CCC
CHP
MHC
UHC
AMG CCC
MHC UHC
Franklin
CCC
CHP
MHC
UHC
Benton
CCC
CHP
MHC
UHC
Klickitat
CCC
UHC
AMG
CCC
CHP
MHC
UHC
CCC
MHC
UHC
Yakima
CCC
UHC
CHP
MHC
Grant
Lewis
AMG CCC CHP
MHC UHC
AMG
CCC
CHP
MHC
UHC
Lincoln
Douglas
Kittitas
King
Pend
Oreille
Stevens
Spokane
CCC
CHP
MHC
UHC
Jefferson
Mason
CHP
MHC
UHC
Snohomish
Island
MHC
AMG CCC
CHP MHC
UHC
CCC
CHP MHC
UHC
Skagit
San
Juan
Ferry
CCC
CHP
MHC
UHC
Garfield
Columbia
AMG
CCC CHP
MHC UHC
Walla Walla
AMG
MHC
UHC
AMG
CCC
MHC
CCC
CHP
MHC
UHC
Asotin
Basic Health Service Areas
Effective 7-1-2012
AMG; CCC;
CHP; MHC;
UHC
Whatcom
AMG; CCC; CHP;
MHC; UHC
AMG; CCC;
CHP; UHC
San
Juan
Clallam
AMG; CCC; CHP;
MHC; UHC
Island
Jefferson
AMG; CCC; UHC
Grays Harbor
AMG; CCC;
CHP; MHC;
UHC
AMG; CCC;
CHP; MHC;
UHC
Thurston
Snohomish
AMG; CCC;
CHP; MHC;
UHC
AMG; CCC;
CHP; MHC; UHC
Kitsap
Mason
AMG; CCC;
MHC; UHC
King
AMG; CCC; CHP;
MHC; UHC
Pierce
Pacific
CCC; CHP;
MHC; UHC
Wahkiakum
AMG; CCC; CHP;
MHC; UHC
Cowlitz
CCC; CHP;
MHC; UHC
CCC; CHP;
UHC
Amerigroup - AMG
Coordinated Care Corporation - CCC
Community Health Plan of Washington - CHP
Molina Healthcare - MHC
UnitedHealthcare Community Plan - UHC
Lewis
Skamania
Stevens
Pend
Oreille
AMG;
CCC;
CHP;
MHC;
UHC
CCC;
CHP;
MHC;
UHC
CCC;
CHP;
MHC;
UHC
Chelan
Spokane
CCC;
CHP;
MHC;
UHC
CCC; CHP;
MHC; UHC
Douglas
Kittitas
CHP; MHC;
UHC
Grant
CCC;
CHP;
MHC;
UHC
Lincoln
AMG;
CCC;
CHP;
MHC; UHC
CCC;
MHC;
UHC
Adams
CCC;
CHP;
MHC; UHC
Whitman
AMG; CCC;
MHC; UHC
Yakima
Benton
AMG; CCC;
CHP; MHC;
UHC
CCC;
UHC
CCC; UHC
Clark
CCC; CHP;
MHC; UHC
CCC;
CHP;
MHC; UHC
Skagit
CCC; MHC; UHC
AMG; CCC;
CHP; MHC;
UHC
Ferry
Okanogan
CCC;
CHP;
MHC;
UHC
Franklin
CCC;
CHP;
AMG;
MHC; CCC;
UHC
CHP;
MHC; UHC
Walla Walla
CCC;
CHP;
MHC;
UHC
Garfield
Asotin
Klickitat
AMG; CCC;
MHC; UHC
AMG;
CCC;
MHC; UHC
Ensuring readiness
 Comprehensive readiness reviews of each
health plan
 Examination of contractual and quality requirements
 Bi-weekly plan training sessions
 Bi-weekly individual health plan meetings
 Ad hoc meetings as requested
 Bi-weekly network development assessment
 Agency staff response to plan questions
 Review of plan materials
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Managed Care eligibility
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Basic Health eligibility does not change
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Not open for new enrollment – 34,000 members
Healthy Options will continue to include:
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TANF families and children up to age 19
Pregnant Women (eligible for Medicaid)
Children’s Health Insurance Program (CHIP)
683,402 enrollees as of June 2012
New population to be added
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120,000 Categorically Needy Blind/Disabled non-Medicare
Optional enrollment for foster care children
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Plan Data
 HCA shares multiple sources of historical
data with plans to include:
 Pharmacy authorization data
 Durable medical equipment and supplies authorization
data
 Historical utilization data used to identify primary care
provider, services used by enrollee
 PRISM access once enrolled
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New population
Medicaid Only, Blind/Disabled clients will
enroll, except clients:
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Living in institutional settings
Enrolled in Chronic Care Management Programs
Enrolled in the Program of All-Inclusive Care for the Elderly (PACE)
On hospice
American Indians/Alaska Natives
Enrolled in the Washington Medicaid Integration Partnership (WMIP)
Enrolled in Private Duty Nursing (PDN)
Enrolled in the Medically Intensive Children’s Program (MICP)
Third Party Insurance
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Healthy Options enrollment process

New Healthy Options Blind/Disabled population
enrolls in phases:
 Eastern WA (25,000) – July 1
 Western WA (43,000) – September 1
 Clark, King, and Pierce Counties (approx. 54,000) –
November 1
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Healthy Options enrollment process
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Clients receive notice of enrollment in a
health plan and instructions on how to
change plans
 Clients get verification when a change is made
 Letters and enrollment forms begin mailing
late July for September
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Choice is prospective effective the first day
of the following month
 Changes for September 1 can be made until
August 30
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How can you help?
 Know what to tell clients
 Determine if the client is a Basic Health or Healthy
Options member – which plan is client enrolled?
 Find out which plan(s) each doctor/specialist
contracts with
 Help determine appropriate plan
 Help with enrolling or changing plans
 Help clients contact providers or plan for help
coordinating care
 Report issues to the plan and/or HCA
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How to enroll?
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Medicaid clients can make plan choices now by
using the ProviderOne system
https://www.waproviderone.org/client
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Call the IVR at 1-800-562-3022
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Send enrollment form back to HCA.
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Health Plan Contact Information
Customer Service: 1-800-600-4441
Website: www.amerigroup.com
Provider Line : 1-800-454-3730
Provider Website: http://washington.joinagp.com
Customer Service: 1-800-440-1561
Website: www.chpw.org
Provider Line: 1-800-440-1561
Provider Website: http://www.chpw.org/for-providers/
Customer Service: 1-877-644-4613
Website: www.coordinatedcarehealth.com
Provider Line: 1-877-644-4613
Provider Website: http://www.coordinatedcarehealth.com/for-providers/become-a-provider/
Customer Service: 1-800-869-7165
Website: www.molinahealthcare.com
Provider Line: 1-800-869-7175
Provider Website: http://www.molinahealthcare.com/medicaid/providers/wa/Pages/home.aspx
Customer Service: 1-877-542-8997
Website: www.uhccommunityplan.com
Provider Line: 1-877-542-9231
Provider Website: http://www.uhccommunityplan.com/health-professionals
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Clients have the choice to…
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Work with PCP and plan care coordinators
Call the PCP or plan for help
Change plans effective the next month
Request exemption or disenrollment
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Monitoring Health Plans
 Weekly updates
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Various statistics – call center, outreach activities
Monitor complaints
Network monitoring
State outreach and education
 Monitoring complaints to resolution
 Plan monitoring visit – comprehensive plan
review 2013
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Health Home under Contract
 Language requiring care coordination and care
management services
 Definitions for health home, care management
and care coordination
 Provide or contract with health homes
 Plans looking to state for guidance on health
homes
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Questions
 Basic Health and Healthy Options Managed Care
http://www.hca.wa.gov/managed_care
 Healthy Options
http://hrsa.dshs.wa.gov/HealthyOptions/
 Basic Health
http://www.basichealth.hca.wa.gov
 Contact us:
 Medicaid: http://hrsa.dshs.wa.gov/contact/default.aspx
 Basic Health: Chat online with a representative at
www.basichealth.hca.wa.gov
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