Oct – Dec 2014
Checking In With
Asia-Pacific
Star
Changi’s Blockbuster
Makes Its Debut
Like QSM Premiere
Playing
it Safe
Walk a mile in Safety Officer
Daniel Cheong’s shoes
5
DIY Gifts
For Your
Loved Ones
PLUS
Bring Ho
m
Some Disn e
ey
Plushies!
Learning Nuggets
The Thin Line between
Being Rude and
Being Firm
When caught in challenging situations with customers, service
staff often tread a thin line between being rude and being firm.
How do we know when we have gone too far?
A good check would be our Choice of Words.
Let’s try this:
What is the right choice of words to use when telling passengers
that they cannot bring their bottled water on board their flights?
Option 1:
Option 2:
“You cannot bring the bottle of water past the boarding gate.
This is against the ICAO* policy.”
*ICAO: International Civil Aviation Organization
The passenger is likely to perceive the service staff as RUDE when he
uses these words:
Choice of Words
Passenger’s Perception
1. You cannot…
• Service staff is rude and unhelpful.
• Passenger is left with no alternatives.
2.This is against
ICAO policy.
• Passenger may feel that this is targeted at
him, as if he has committed a crime.
• Passenger may feel this is unjustified as he
is unaware of the “policy”.
• “ICAO” is an abbreviation. Using
abbreviations is not advisable as
passengers may not understand what
they mean.
Recap!
02
ONECHANGI oct-dec 2014
“According to international aviation guidelines, all passengers are
not allowed to bring more than 100ml of liquids, aerosols and gels
on board. May I suggest that you empty the bottle of water before
entering the boarding gate?”
The passenger is likely to perceive the service staff as FIRM when he uses
these words:
Choice of Words
1. …international
aviation
guidelines…
2.All passengers
are…
3.May I suggest
that…
Passenger’s Perception
• Use of layman terms such as
“international aviation” rather than
aviation jargons or abbreviations is less intimidating.
• Use of the word “guidelines” instead of
“policy” is less threatening.
• Passenger will not feel that this
is targeted at him. The word “All
passengers…” implies that the guidelines
are applicable to all travellers.
• This demonstrates an effort to go the
extra mile in providing the passenger with an alternative solution.
•Avoid using abbreviations
•Use “all passengers are” instead of “you are”
•Use “guidelines” instead of “policy” •Use “may I suggest that” instead of “you cannot”
contents
Editor’s
Boy, do we have THE issue to
end 2014 on a high note. Are
you already counting down
to the year-end festivities?
Don’t go anywhere without the
holiday issue of ONE Changi; it
makes a great after-work read!
08
As the peak travel season draws
near, we shine the spotlight on
our ground handling colleagues
at Asia-Pacific Star. We see their
bright faces behind the check-in
counters all the time – just what
is their secret to happiness? Also,
Daniel Cheong of SATS joins our
Star of ONE Changi hall of fame.
We find out what it’s like to walk
a mile in safety boots!
18
Fret not if you’re still unsure of
what’s going to happen when
T1’s open-air car park closes for
the development of Project
Jewel – we have Mr Lum Ber
One to break it down into six
quick facts for you!
06
19
Recognitions
Let’s Get Social
04 Everyone’s talking about...
Soundbites
05 “I am thankful for...”
Spotlight
06 Checking In with APS
Feature
08 Like QSM Premiere - The Biggest
Blockbuster of the Year!
09 A Night of Win Wins! - First Class
Service Act Grand Draw 2014
10 Upsize Your Service
Note
09
11
12
14
We just wanna say Thank You!
First Class Service Act
Extra Mile Award
And if you’re already gearing
up for the holiday celebrations,
flip the pages and get inspired
by some crazily cute gift
ideas. Hey, those are gifts we’d
actually love to receive!
From all of us at ONE Changi, a
toast to an even greater 2015!
Cheers!
The QSM Team
Lifestyle
16
17
5 DIY Gifts You’d Actually Want!
What’s New?
Happenings @ Changi
18
CAG Turns 5ive!
Changi Airport Games 2014
Star of ONE Changi
19
Daniel Cheong
Mr Lum Ber One @ Work
20 Let Mr Lum Bring You Up to Speed
Have a suggestion on how to spice up
ONE Changi? Write in to us at
[email protected] today!
ONE Changi is a quarterly QSM newsletter
for the airport community.
Let’s Get Social
Everyone’s
Talking About…
New videos, new accolades and new milestones! Excitement is certainly brimming at Changi Airport.
Read on and don’t miss out!
Milestones for
Facebook & Twitter
Our Facebook and Twitter channels
crossed two milestones in September!
The Air Traffic 2
Did you know that airplanes could look
like shooting stars come nightfall? If you
haven’t seen them, be sure to catch our
latest video that has gone viral!
Teaming up with a young local
photographer who specialises in
time-lapse photography, we created a
mesmerising video that captured the
beauty of planes taking off and landing
at Changi.
Skytrax 2015
It’s that time of the year again to vote
for the World’s Best Airport! Show your
support and help us bag the World’s Best
Airport award for the third year running!
Make your choice here:
With more than 13,000 YouTube views
and counting, this is Fans of Changi’s most
viral video to date! What are you waiting
for? Watch and share it with your friends
and colleagues!
BIG THUMBS UP!
Passenger Ian Wiggins left his thanks on
our Facebook page after some of our
staff helped him to find his MacBook.
To our honest colleagues, thank you for
upholding the airport’s
reputation!
04
ONECHANGI oct-dec 2014
Travel + Leisure World’s
Best Awards
Renowned travel magazine Travel +
Leisure conducted its 19th annual poll
and Changi Airport has once again been
awarded the World’s Best International
Airport! This repeat success is the result
of the airport community’s hard work in
maintaining service quality and efficiency.
We thank every one of you who made
this achievement possible!
Our Changi Airport Facebook platform
grew to more than half a million fans
and our Twitter account welcomed the
20,000th follower! Are you connected
with us on social media yet?
Stay tuned for the latest news, updates
and promotions and who knows... you
may even walk away with something
special!
Soundbites
How often do you pause to appreciate what you have in life?
As 2014 draws to a close (and we do hope you have had a smooth-sailing one to date),
it is perhaps time we look back on the year’s highlights and start to count our blessings.
This year, what are you thankful for?
Melody Lagania
Changi Experience Agent,
P-Serv
My husband and I welcomed
our bundle of joy in June!
I am from The Philippines
and so it is nice to settle
in Singapore and set up a
family here. Incidentally, my
husband works here too! So
Changi Airport feels like a
home, with all the wonderful
people here.
Agnes Shirley Baldwin
Auxiliary Police Officer,
AETOS Security
Management
Having worked for 20 years,
I am considered one of the
pioneers in my workplace.
The airport is my playground.
Recently, I was awarded the
Commissioner of Police
Award and that was a great
moment for me!
Choon Yoon Mee
Housekeeping Officer,
Campaign Complete
Solutions
Not too long ago, I was
rewarded with a Changi
EZ-Link card as well as NTUC
vouchers. I was so happy to
be recognised for my hard
work! Many housekeeping
officers were also recently
invited to a luncheon.
Such initiatives make me
feel appreciated and they
motivate me to approach
what I do with greater
enthusiasm.
Abd Hamid Bin Salim
Baggage Officer,
dnata Singapore
Helping people is my calling.
You can say one thing I am
grateful about is the ability
to use what I learn in my job
to assist others. It is really
meaningful.
Aiman Nurudin Hakiim
GST Custom Officer,
Singapore Customs
Lo Hsiao Ching
Customer Service Agent,
SATS
Job stability is one thing
I need because I have to
provide for my family.
Working here is a good
fit for me as I derive great
satisfaction from meeting
new people from all walks of
life. Not to mention I get to
be around during the Formula
1 season and see all the stars!
I am thankful for the
airport’s multitude of
attractions such as The
Great Adventure. Just
imagine getting to take
a rollercoaster ride in an
airport! These attractions
certainly make my
workplace livelier and oneof-a-kind. Whenever I have
the chance, I’d patronise the
attractions too.
Tan Kian Heng
Changi Youth Ambassador,
CAG
Elaine Chew
Sales Assistant,
The Cocoa Trees
Landing the coveted
internship with Changi
Airport! It has been a fruitful
time here and I have learnt a
lot. To cap off my experience,
I recently received the
Changi Service Star. I was
so delighted! I keep it in my
pocket wherever I go.
My family and I visited
Bangkok a few months ago
and we went to the train
market. It was an eye-opener
for my two teenagers as they
got to experience an activity
otherwise not found in
Singapore! Seeing their sheer
excitement… as a mother,
there really isn’t any more I
can ask for.
Gary Mark Matthew
Auxiliary Police Officer,
AETOS Security
Management
Oh, my pay raise! Of course,
it is more than just about the
money. I have been entrusted
with greater responsibilities. I
am tasked to check boarding
passes, a duty that very few
are privileged to do. It makes
me feel valuable and spurs
me to work harder.
Tan Un Hua
Trolley Service Officer,
Smarte Carte
I counted my blessings
when I secured a job at
Changi Airport. As I am
near retirement age, I need
a job that is stress-free.
The comfortable working
environment suits me and
I get to keep myself busy
and active.
ONECHANGI oct-dec 2014
05
Spotlight
CHECKING IN
with APS
They are the first faces you see before you jet off on
your holidays. Think the personnel at the counters
merely issue boarding passes and check in your
luggage? Not! They are the eyes and ears of Changi
too, helping to uphold safety in their line of duty.
Meet Zharonne Moral, Mary Rose, Sehap Rashid and
Santosh, all Customer Service Associates who hail
from Asia-Pacific Star (APS). Curious as to why they
unanimously rated their happiness level at APS a very
high 9? Read on to find out!
(From left to right)
Sehap, Zharonne, Mary Rose and Santosh
call APS their second home!
Travelling Soon?
Sehap has a tip for you!
“For passengers not checking in any
baggage, check if the airline offers web
check-in! It guarantees you a seat and
you just need to be at the gate 15 minutes
before your flight. All this convenience at
just a couple of dollars more!”
t
Your Quick Guide
to APS
* A wholly-owned subsidiary of SATS
* Provides the following services:
• Passenger, ramp, baggage handling
• Aircraft interior cleaning
* Works with the following airlines:
• Cebu Pacific Air
• Lion Air
• Scoot
• Spring Airlines
• Tigerair
• Tigerair Taiwan
• VietJet
06
ONECHANGI oct-dec 2014
Tell us, what does your job entail?
Mary Rose (MR): When passengers
approach my counter, I will ask them where
their destinations are. I then check the type
of passports they are holding, and if they
need a visa.
Zharonne (Z): When a passenger does not
have the required visa, we will call the
embassy. There are other alternatives as well.
For example, Singaporeans going to Australia
can head to Singapore Airlines’ Electronic
Travel Authority facility at Row 6 to apply
for a visa.
Sehap Rashid (SR): We have to check the
passports very carefully. On a China-bound
flight, there may be two Chinese passengers
with the same names.
Z: After we close the counter, we will make
our way to the departure gate. We do
checking of the manifest there.
Santosh (S): We will also inform customers
of any flight delays.
What else do you look out for when you
are on duty?
MR: Security breaches such as baggage
pooling. Some customers will go up to fellow
flight passengers and ask if they can help share
the excess weight. We cannot allow that.
S: Of course, the passenger would get
defensive and ask, “How do you know he’s
not my friend?”
Exactly. How do you determine that?
MR: Simple — we ask follow-up questions.
“May I know what’s inside the bag?” The
passengers, who are only trying to help,
would usually be stumped.
S: We then explain to them that should
anything happen, they are liable. Their facial
expressions change really quickly when they
realise the potential danger they are in!
SR: The key is to let them know that these
procedures are in place for security reasons
and above all, their own safety.
“There are no difficult
passengers, only
passengers in difficult
situations.”
— Sehap
So this job requires a high level of
situational awareness.
S: Indeed! It’s all about reading the
passenger’s body language. Even though
we’re not authorised to check the baggage,
we do convey our suspicions to officers
of different departments when we notice
suspicious passengers.
Spotlight
MR: We have a code. We will make an
indication on the passenger’s boarding pass!
That will alert the Immigration department
to take note.
We’ll be sure to check our boarding passes
for that. Were there times when you went
the extra mile to help passengers?
RM: Sometimes, families become dismayed
when they discover they are not sitting
together. What we do then is to help to ask
other passengers onboard the aircraft if they
are willing to change seats.
SR: As we get to meet people from different
countries, we learn different languages so we
can converse with them!
Sure sounds like you guys have fun at work!
Z: We’re like a family. When the work is hard,
seeing your colleagues makes it easier to get
through the day.
MR: And it helps that Changi Airport is
fully air-conditioned! There’s the Duty Free
Galleria where I can shop, and I can use my
staff discount! (laughs) But in all seriousness,
it’s a harmonious workplace. We all have
the same goal and that is to deliver superior
service.
S: We can mingle with our seniors. Also,
our senior managers will tell us, “Don’t
worry about the queues, those are our
responsibilities. You can just focus on the
checking in duties.” — this kind of approach
lessens the stress.
MR: Our supervisors will even sit and help
out at the counters!
SR: When it comes to work, it feels like all
of us are on the same level. But of course
our supervisors’ salaries are higher (laughs).
It’s amazing — no matter how heavy the
workload is, we always manage to clear it.
S: Together, everyone achieves more.
Last but not least – any tips when helping
a passenger in need?
SR: Always remember that there are no
difficult passengers, only passengers in
difficult situations.
MR: Give one option at a time. Don’t give
all, if not you will exhaust your options!
staff
Training
that
shine
How does APS turn its employees into
first-rate service personnel?
• Refresher briefings on operations and
new SOPs are conducted twice yearly.
• Internal audits are conducted to
maintain consistent service standards.
Staff are guided along so they can
reach high levels of service excellence.
When a passenger approaches, APS staff
will stand and greet him. Flashing a big
genuine smile is second nature to them.
“Sometimes, passengers will put their feet under
their luggage to try to trick the weighing scale.”
– Mary Rose on funny work incidents
Always a Good Time at APS
In 2013, APS saw a significant jump in its Employee Engagement Survey. What makes APS such a
wonderful place to work in? We find out.
• Team Bonding: Icebreaking events such as movie outings and Sports Day with SATS bring
everyone together.
• Not Just Casual Friday: Staff are encouraged to come dressed in their traditional costumes.
• Spreading the Holiday Cheer: During the festive season, SATS/APS management will
surprise staff by handing out goodies!
• Everyone’s Birthday: Every two years, staff are invited to APS’ anniversary celebrations held
at a chalet. It’s a time to let their hair down and just unwind!
THE
STAR EMPLOYER
A great workplace is only possible
with great employees. APS makes the
effort to recognise staff who display
exemplary service!
a job well done, he/she receives
a stamp or initial. For every three
stamps collected, he/she receives a
$10 NTUC voucher.
a. PCEO* Award
• This is the highest accolade given
to employees who have made
exceptional contributions.
c. Attendance Incentive
• In the months of June and December,
employees will receive an additional
$50 if fewer than two MCs are taken.
* President and Chief Executive Officer
APS celebrates diversity. When people
of different races and nationalities come
together, endless fun ensues!
b. Good Job Card
• All employees are issued with a good
job card. For every compliment or
Psst… More rewards (and free movie
tickets) to come!
ONECHANGI oct-dec 2014
07
Feature
Like QSM
Premiere:
The Biggest Blockbuster of the Year!
Impressed by last year’s inaugural Facebookthemed Like QSM? Then you must have been
blown away this year. Like QSM returned
gala-style on 7 August 2014, when the MultiPurpose Hall in Terminal 2 was transformed
into a Changi Movie Theatre. There, the
hotly anticipated blockbuster Like QSM
Premiere made its debut!
Over 180 guests from the QSM community
enjoyed insightful sharing sessions and sneak
previews of upcoming QSM initiatives for the
airport community, all the while snacking on
fresh popcorn and nachos (that’s right, our
guests even got to enjoy free movie snacks!)
Vasanthi Devi, who has won two years in a
row! Congratulations, once again!
Like QSM continues to be an important
platform to recognise individuals and
partners who have worked relentlessly
alongside the QSM team to drive service
excellence. For completing the Service
Blueprinting Journey with CAG to enhance
their check-in experience, Tigerair was
presented a plaque in the form of a
clapper board! And surprise surprise, the
Best Trainer of the Year 2014 went to Ms
When asked for their reviews of the movie,
many in the audience gave the highest rating
of ‘5 popcorns’ (
!!), and described
the one-day-only event as informative and
enjoyable. Thank you folks, and see you
again next year!
Now, shall we relive those dramatic
moments? Check out the gallery of photos
featuring our new QSM stars!
ut how QSM can enhance your existi
ng serv
to find o
Keen
ice
es? Contact us at [email protected]
initiativ
om
08
ONECHANGI oct-dec 2014
Feature
A Night of
Win Wins
First Class Service Act Grand Draw 2014
Jubilant cheers, tears of joy, fist pumps in the air
— these were just some of the sights and sounds
at this year’s First Class Service Act Grand Draw!
Held a day after Like QSM Premiere on 8 August
2014, the annual event paid tribute to 31 airport
staff who went Above & Beyond their Calls of
Duty (ABCD) to deliver first-class service acts.
Over $8,500 worth of prizes, from shopping and
dining vouchers to staycations for two, were
handed out. Lady Luck must have struck a deal
with Changi Experience Agent Abdul Rasheed
Shaik Shanavas, for he picked up the grand prize
of $$3,000 worth of travel vouchers!
I never thought I’d win! This is the first time in my life that I won something
this big. Service is my passion and this early Christmas gift definitely
motivates me to do even better.
Grand Prize Winner Abdul Rasheed Shaik Shanavas, P-Serv
Congratulations to Rasheed and all our lucky winners!
Second Prize
Josell Roland
Racpan Lat
P-Serv
Third Prize
Sharaina Begum D/O
Muhammad Pafiq
Silkair
Top 3 Consistent
Winners
Top 3 Consistent
Nominators
Yang Yun Bo (Barry)
P-Serv
Adrian Loh
Changi Airport Group
Theresa Koh
People Advantage
Kirk Chua
Changi Airport Group
Seow Raly
Certis CISCO
Aviation Security
Alson Tan
Changi Airport Group
Top Agency
25 Consolation Prizes
Jay Wang
P-Serv
Ngan Sun Keong
Certis CISCO
Aviation Security
Quah Siew Weng
Smarte Carte
Katherine Trinh
P-Serv
Chan Wai Hoe
Certis CISCO
Aviation Security
Norhanitah Binte
Abdul Aziz
P-Serv
Kho Yiap Wei
Certis CISCO
Aviation Security
Thushara
Samaranayake
P-Serv
Au Jock Lian
Smarte Carte
Nadarajan A/l Muthu
Certis CISCO
Aviation Security
Katherine Jin Shenjie
P-Serv
Chen Li
Ramky Cleantech Services
Mohamed Khairi
B Mostam
SATS Police
Elaine Gomez
P-Serv
Letchumi Dan
DFS Venture Singapore
Madeleine See
P-Serv
Surly Bin Surahman
Certis CISCO
Aviation Security
Charly Dinh
P-Serv
Rahim Bin Amin
ICA
Ravichandran Manickam
Certis CISCO
Aviation Security
Selvam Tamilmaran
Primech Services &
Engineering
Connie Kramzer
JetQuay
Ramachandran A/l
Athimulam
Certis CISCO Aviation
Security
Tan Suan Kwang
Campaign Complete
Solutions
Chan Fat
Orchis Food Centre
ONECHANGI oct-dec 2014
09
Feature
launched on
27 August 2014
Come and savour the fine taste of success! Aptly named “Upsize
Your Service”, QSM’s inaugural Refresher Programme will help you
master the art of customer service through planning and teamwork.
For all
Changi airport staff
due for seasonal/temporary
airport pass renewals
Duration:
Half-day programme
Audience:
All customer-facing frontline staff,
supervisors and managers
Put on your chef hat; pick up these recipes!
1. Improve your engagement skills with customers
2. Boost your confidence to WOW customers
3. Renew your belief to delight customers
Why wait?
Sign Up Now!
Please contact QSM at
[email protected]
for more information.
NB: A certificate of participation will be
issued upon completion of programme. This
certificate is required for the collection of
airport pass.
Simplified English version for custodial staff
available too!
Participants having fun during the “Meal
Service” segment of the programme
Our first batch of Service Chefs, all proud
and ready to serve!
Guess and Win!
We are giving away notepads and unlimited-access passes* to the upcoming mystery
bouncy playground at T3 Row 11. Can you get this question right?
What is the theme for Christmas in Changi 2014?
a. Hello Kitty
b. Madagascar
c. Marvel Superheroes
d. Mickey & Friends
Tell us your answer by writing in to [email protected] with the
header “ONE Changi: Christmas 2014”! Contest ends 30 November 2014.
* A single entry into the bouncy playground is worth $30.
10
ONECHANGI oct-dec 2014
up for grabs:
10 themed notebooks
+ 5 unlimited-access
passes to mystery
bouncy playground!
Recognitions
WE JUST WANNA SAY
Tha nk Y ou!
To: M alliga D/O Sa
ha bd ee n
& Ja ven Ch ua
To: Isa ac Pa ndian
urity
Certis CISCO Aviation Sec
to Mr Isaac
I want to send my thanks
I had a
As
.
Pandian of Certis CISCO
rger, I could
cha
ne
pho
my
h
problem wit
my iPad.
use
to
not call or receive WiFi
was really
r
late
and
r
rge
cha
He lent me a
al
son phone.
kind to let me use his per
country after a
ign
fore
a
When you are in
forting to find
long travel, it is really com
for being
you
nk
Tha
a person like him.
ff.
sta
at
such a gre
/o Ja y a g og ol a n
d
To: Pu n it h a Customs
re
o
ap
ng
Si
P-Serv & Changi
Airport Group
Malliga and Javen han
dled me and
my yelling, helped me
to book
another flight and go
t me home
finally. Thank you! Yo
u need more of
such people.
ve to
k the initiati
Punitha too
ng the
lli
ca
by
rt
po
find my pass
r, she
te
La
counter.
information
ter to
un
co
e
th
e to
escorted m
went out
ssport. She
collect my pa lp me.
he
of the way to
Nikitin Nin a
Trou d Elveh oe y
Ms Edu rne Na varro
To: Ta n
To: Cu pat ra
To: Cha i
Min g Chu an
dnata Singapore
Ming Chuan went the extra mile
to assist me with my application
even though the counter was not
opened yet. He even forked out
$10 first as I had forgotten to bring
my ATM card and only had $40.
Kudos to having such a wonderful
staff in your team! His service
standards have far exceeded my
expectations.
Ann a
Goei
rge
Changi Shopping Concie
to
e
Cupatra Goei was very nic
gifts
help me choose the best
She
ily.
fam
and
nds
frie
for my
Changi
also informed me about
pleasure
Millionaire 2014. It is my
t
firs
my
to meet her during
y Free
Dut
in
nce
erie
exp
shopping
Singapore.
Trevor Xia
Ph ua y Hong
Woodlands Transport Service
on your
I accidentally left my iPad
l when the
tefu
gra
lly
rea
am
I
and
bus
ed it to
iver
del
ally
bus uncle person
much
so
sing
cau
for
ry
sor
am
I
me.
have
to
d
gla
lly
rea
l
trouble and I fee
this
in
guy
ble
ora
hon
an
h
met suc
beautiful city.
To: Sa m a nt
ha
L ow
NuanceWatson Sing
apore
During my de
pa
delayed in pu rture for Australia, I was
slightly
rchasing my
item
helped me by
sending them s and Miss Low
to the boardi
ng
appreciate he gate. I really
r kindness as
the
items were
meant as gift
s for
my friends.
In addition,
she is
both cheerf
ul and friend
ly.
Cha nt el Toh
ONECHANGI oct-dec 2014
11
Recognitions
Start collecting your
limited edition Changi
EZ-Link cards today!
Each design is released quarterly.
Winners from
25 November 2013 to 3 March 2014
week 48
week 49
Siti Ayu
P-Serv
week 50
Ridzuan Bin Kamsari
ICA
Seyed Mohamed
Saitudeen
Certis CISCO Aviation
Security
Ambigai
Certis CISCO Aviation
Security
Khaydarov Avazkhon
P-Serv
Mousy Loo
P-Serv
Selvam
Primech
Madeleine See
P-Serv
week 51
Carly Pu
P-Serv
Kelly Shi
P-Serv
Shaila
Certis CISCO Aviation
Security
week 52
Ingyin
Primech
week 54
week 53
Thin Ei Ei Nwe
P-Serv
Cherie Cheong
P-Serv
Chua Song Teng
Lai Heng
Eric
P-Serv
Christian
P-Serv
Zhang Ting
(Gabrielle)
P-Serv
week 55
Evelyn
P-Serv
12
Shelly Sachev
People Advantage
ONECHANGI oct-dec 2014
Lynn Ahmad
P-Serv
Zabed AR
P-Serv
Sharifah Nur Fahirah
P-Serv
Josell
P-Serv
Recognitions
Give our well-deserved winners a hearty round of applause!
Their first-class service acts have caught the eyes of our mystery spotters. For going Above and
Beyond their Call of Duty (ABCD), our winners have each won themselves a limited edition
Changi EZ-link card with a $20 stored value.
Congratulations and keep up the good work!
week 1
Lim Hwe Yan
Singapore Airlines
Other Winners
Quek Yu Yen Trixia
Clean Solutions
Ronella
dnata Singapore
week 2
Steven Nguyen
P-Serv
Clement Seah
People Advantage
week 3
Shelly Sachdev
People Advantage
Julailah Jaafar
P-Serv
Cherie Tran
P-Serv
week 4
Safarin Binte
Muhamad Shaiful
ICA
Ceceilia Hu
P-Serv
Clement Seah
People Advantage
Chua Kok Hong
Certis CISCO
Week 48
Thiuiya Rasapandian
Tiger Airways
Jane Evgeniya
P-Serv
Siti Kaisah Binte
Abdul Kadir
Tiger Airways
Harrichandan
People Advantage
Week 49
Ian Tay
Certis CISCO Aviation
Security
Christal Rose
Watsons
Week 50
Nona
P-Serv
Qin Lin
P-Serv
Jeyaganesh
Certis CISCO Aviation
Security
Rita
P-Serv
Sih Hawa
ICA
Evelyn
P-Serv
Shelly Sachev
People Advantage
Lynn Ahmad
P-Serv
Zabed AR
P-Serv
Sharifah Nur Fahirah
P-Serv
Week 55
Jeric Lim
P-Serv
Soh Sin Hock Henry
Certis CISCO Aviation
Security
Janet
O’Learys
Lim Hwe Yan
Singapore Airlines
Week 1
Kamilia
dnata Singapore
Week 51
Ngan Sun Keong
Certis CISCO Aviation
Security
Ganes A/L Arumugam
Primech
Week 2
Hairi
P-Serv
Ellamil Bayani Jr
CPG
Eric Lim
Astons
Week 52
Kumar
Clean Solutions
Lee Zhi Zhong
People Advantage
Week 3
Tan Mohd Ramis
ICA
Sahidah Abd Majib
ICA
Week 53
Gabrielle
P-Serv
Crystal Cao
P-Serv
Week 4
Rita Hamid
Clean Solutions
Alice Chen
P-Serv
ONECHANGI oct-dec 2014
13
Recognitions
Ceremony Date:
Friday, 5 SEP 2014
Quarter 2 (apr - jun)
Outstanding Staff
From top to bottom,
left to right:
Michael A. Francisco,
Narmin Nisha Bte Mohamed
Rafi, Liew Poh Lee (Polly),
Dwi Sri Utaminingsih,
Felix Chung Chee Cheng,
Lloyd Paul De Belen Bernabe,
Indera Putra Bin Ahmad,
Haresh S/O Chandran,
Zhang Deya (Denna),
Muhammad Shairul Bin
Kaharuddin, Wendy Lin
Wan Chiew, Ernie Rose
Gabral Alcantara, Lai Ing
Err, Bashirah Begum Binte
Abdul Kudir, Mohd Jumatdi
Bin Ayub
Michael A. Francisco
Lai Ing Err
Haresh S/O Chandran
Felix Chung Chee Cheng
A passenger was angry as he could not
bring his limited edition bottle of whiskey
on board. Michael approached him to
explain Changi Airport’s Liquids, Aerosols
& Gels (LAGs) guidelines and offered other
options. The passenger decided to book the
next available flight and check in his liquor.
Michael accompanied him to the airline
counter and even helped to pack and seal
the bottle in a box. The passenger thanked
Michael for his excellent customer service.
Ing Err is always cheerful and friendly. Just
recently, she was praised for her excellent
service and flexibility in accommodating
request changes. She also took the
effort to introduce the Changi Rewards
scheme to customers so that they could
accumulate points to exchange for
vouchers. Ing Err would also surprise
customers celebrating their birthdays
by bringing the crew together to sing a
birthday song.
After helping Mr Brown with an
anniversary gift for his wife, Felix shared
an idea to create a lovely surprise: Felix
would personally deliver the present to
Mrs Brown. Mr Brown loved the suggestion.
The plan was executed. As she excitedly
unwrapped her present, Felix played a
love song from his handphone to rev up
the romance and even “popped” a bottle
of mineral water. Mrs Brown was moved
to tears!
Narmin Nisha Bte Mohamed Rafi
Bashirah Begum Binte Abdul
Kudir
Haresh was approached by Mr Robinson
who appeared to be in extreme pain. He
immediately escorted the passenger to the
nearest Raffles Medical Group (RMG) clinic.
The latter was deemed unfit to travel.
Haresh then contacted the airline and
arranged to offload his bags.
When he realised all the transit hotels
were fully booked, Haresh offered to host
the passenger. He treated Mr Robinson to
supper and brought the latter to a followup checkup the next day. He also showed
his new friend around Orchard, Marina Bay
Sands and Mustafa Centre. The pair then
returned to a home-cooked dinner. Mr
Robinson was very touched by this gesture
of love and care.
Certis CISCO Aviation Security
LS Travel Retail Singapore (Pandora)
Narmin spotted an elderly couple who
seemed lost. She approached them
and despite the language barrier, she
understood that they were looking for a
money changer and also a place to eat
local food. At the money changer, however,
the couple was told that they could not
have their currency changed as they were
holding on to old notes. Narmin offered
to treat them to some local delights at the
food court. The grateful couple later took
a photo with Narmin for keepsake.
Liew Poh Lee (Polly)
LS Travel Retail Singapore (Pandora)
Polly noticed that an elderly customer
she was serving had trouble walking.
She escorted the passenger to retrieve a
wheelchair for his comfort. The passenger
was grateful to Polly for her kindness and
could not stop thanking her.
Dwi Sri Utaminingsih
LS Travel Retail Singapore (Discover
Singapore)
When Dwi noticed that a couple had left
an envelope containing several $1,000
notes, she immediately informed her
manager. Together, they rushed to the Gate
Hold Room. Fortunately, they spotted the
couple entering the gate. The passengers
were elated and kept thanking Dwi and her
manager. They also wanted to give Dwi a
token of appreciation but she insisted that it
was her duty.
14
ONECHANGI oct-dec 2014
ABR Holdings (Swensen’s)
Singapore Customs
A passenger arrived at the GST refund
counter only to find that she had
misplaced her refund receipts in a taxi.
Bashirah assisted by asking for her taxi
receipt. She then called the taxi operator
and located the taxi driver. She found
the receipts and delivered them to the
passenger. Thanks to Bashirah’s help, the
passenger was able to make her claims.
Mohd Jumatdi Bin Ayub
dnata Singapore
Upon hearing that a passenger was
hospitalised, Jumatdi grew concerned
that the former would need his baggage.
He located the passenger at Changi
General Hospital and arranged for
same-day delivery of the baggage. He
also coordinated with parties such as the
Indonesian Embassy to ensure that the
passenger and his family were taken care
of. Throughout their three-week ordeal,
Jumatdi visited and provided them with
food and financial support. In fact, he is
still keeping in touch with the family!
Zhang Deya (Denna)
LS Travel Retail Singapore (Pandora)
When Denna saw something fall out of a
customer’s bag, she quickly went over to
check. Upon realising that it was several
hundreds of dollars, Denna took it upon
herself to locate the passenger. After some
time, she found the passenger at a food
outlet. The passenger was very grateful.
Certis CISCO Aviation Security Wendy Lin Wan Chiew
DFS Venture Singapore (Liquor &
Tobacco)
Upon realising that a customer had left her
wallet, Wendy rushed to the information
counter to page for the customer. When
the customer did not show up, she headed
to the boarding gate. Her efforts paid off
when she found the customer. Wendy
informed her that her wallet was at the
information counter. The passenger was
both surprised and thankful.
Ernie Rose Gabral Alcantara
P-Serv
After being informed that an elderly man
had passed out due to a heart attack,
Ernie rushed to Gate F31. Seeing that the
unconscious passenger’s lips had turned
blue, she grabbed the nearby AED, called
RMG and requested for the emergency
buggy. After ascertaining that no medical
personnel were in the vicinity, Ernie
administered CPR and AED with the help of
two passers-by.
When RMG arrived, Ernie helped to
disperse the crowd. She comforted the
victim’s wife and asked about her husband’s
medical history. She then updated the
authorities with the relevant information.
Ernie’s quick-thinking and calmness in the
face of an emergency is remarkable!
DFS Venture Singapore (Burberry)
Lloyd Paul De Belen Bernabe
dnata Singapore
A passenger could not get onto his
connecting flight. Desperate, he
approached Lloyd for help. Lloyd
quickly helped to search for the best
flight option, liaised with the airline
representative, purchased the ticket and
issued the boarding pass – soon, he sent
the passenger on his way to his final
destination, Lahore. The passenger later
called Lloyd an “angel of mercy”.
Indera Putra Bin Ahmad
LS Travel Retail Singapore (Hugo Boss)
As a customer did not have enough time
to try on a belt he was interested in, he
requested for Indera to reserve it. Upon his
return, he was surprised to find his order,
already altered to fit him, waiting for him.
The customer was very impressed with
Indera’s extraordinary service, friendliness
and professional attitude.
Muhammad Shairul Bin
Kaharuddin
AirAsia
Muhammad Shairul assisted a passenger
who had left his handphone in the taxi. He
dialed the passenger’s number and found
the driver, who thankfully was at Arrival.
Shairul ran to retrieve the phone as the
passenger was due to board his flight in
20 minutes. Impressed by his service, the
passenger commended Shairul.
Recognitions
“For their exceptional service acts at Changi Airport, these outstanding
frontline staff were recognised at the recent Extra Mile Award ceremony.
Congratulations to our winners!”
Outstanding
Custodial Staff
Honesty Award
(In Collaboration with APD)
Cheng Shigui
Ramky Cleantech Services
Shigui recently returned a bag which
contained bank cards, a work permit and
cash amounting to almost $2,000. He
brought it to the information counter
where it was reunited with its grateful
owner. As a foreigner making a living in
Singapore, Shigui understood the value
of hard-earned money and could feel the
owner’s distress if the money was not
returned. Thank you for empathising with
our passengers, Shigui!
Passengers’ Favourite
Frontline Staff
Zhou Qinghao
P-Serv
Based on our Instant Feedback System
results, Qinghao was selected as the
Passengers’ Favourite Frontline Staff. He
had an impressive mean score of 4.98 out
of 5. Congratulations!
From left to right:
Mohammad
Helmi Bin Bahrom,
Yang YiXin, Monah
Binte Mathadan
Mohammad Helmi
Bin Bahrom
Yang YiXin
When approached by a
passenger who had found
a mobile phone, Helmi
offered to bring it to the
information counter. While
en route, the owner, who
was at another terminal,
called. Without any
hesitation, Helmi met the
passenger at a central
location. The passenger
thanked Helmi for his
honesty and patience.
YiXin is an efficient and
helpful supervisor. He is
also an honest staff, having
returned many items that
he had found. On two
occasions, he returned a bag
containing a handphone and
several cards as well as a
travel pouch with passports
and cash amounting to over
$2,800!
Certis CISCO Aviation
Security
Ramky Cleantech
Services
Monah Binte
Mathadan
Campaign Complete
Solutions
A passenger went to the
information counter to
enquire about her lost
phone. A housekeeping
manager shared that Monah
had found the phone and
handed it over. Monah, who
is mute, wanted to make
sure that someone was able
to inform the owner of the
phone’s whereabouts.
The grateful passenger
later shared a photo she
took with Monah on our
Facebook page and thanked
her for her honesty!
Outstanding TeamS
From left to right:
Cethar Krishnan, Lim Gui Hui, Sharifah Binte Ali, Bhanu Kumari (dnata Singapore)
A heavily pregnant Mrs Parveen had missed her flight. However, she could not speak English and
had difficulty relating her problems. Bhanu and Cethar called a friend who could speak Hindi to
explain the flight situation. They realised Mrs Parveen was very worried as she has no relatives
in Singapore or any money.
When Sharifah discovered that Mrs Parveen had not yet eaten, she gave her some refreshments.
She also searched for an old Nokia phone charger to lend the customer. Meanwhile, Bhanu
and Gui Hui helped to look for other suitable flights. They managed to secure a seat on Thai
Airways for her. They arranged for Mrs Parveen to board her flight the next day.
From left to right:
Barakath Nisha, Ronald I. Valencia, Ira May M. Famador (Certis CISCO Aviation
Security); Carl Robert Nacario, Jansen A. Oliva (P-Serv)
Passenger Ms Albuleria was offloaded due to a visa issue. SOS Nisha then asked for her
employer’s number to make further arrangements. However, Ms Albuleria could not speak
English. SOE Ira, who is fluent in Tagalog, stepped in. Ira emailed the employer and called
the agent in Lebanon. Unfortunately, the Lebanon embassy was closed so they could only
send the updated visa the following day. As Ms Albuleria had no money, Nisha bought
refreshments for her. Ronald also treated the passenger to dinner and kept her company.
CEA Carl then showed her to the resting areas. With the Duty Terminal Manager’s assistance,
he gave her Changi Dollar Vouchers.
The next day, Nisha, Carl and CEA Jansen successfully booked a new flight for Ms Albuleria.
Jansen also assisted the passenger until she departed for her flight. Ms Albuleria was
touched by everyone’s effort.
Outstanding OutletS
The Coffee Bean & Tea Leaf
(S) Pte Ltd
The Coffee Bean and Tea Leaf
Terminal 1
Departure Transit
Lounge West
The Swatch Group
S.E.A. Retail Pte Ltd
Omega
Terminal 1
Departure Transit
Lounge East
Top Orchids (S) Pte Ltd
Top Orchids
Terminal 1
Departure Transit
Lounge West
M1 Shop Pte Ltd
M1 Shop
Terminal 3
Arrival Meeting Hall
Central
Hotel Reservations (S)
RISIS Pte Ltd
Pte Ltd
RISIS
Terminal 1 Counter
Terminal 3
Terminal 1
Departure Transit
Arrival Meeting Hall
Lounge North
Central
ONECHANGI oct-dec 2014 15
Lifestyle
5 you’d
DIY
Gifts
actually want!
The festive season is upon us (well, almost)! Are you racking your brains trying to think of gift
ideas for your family and friends? Why not make your own? Surprise your loved ones with
these awesome craft ideas this year!
Homemade Jam For The Bread Lover
Tea Wreath For The Tea fanatic
Breakfast is the most important meal of the
day. This rich and velvety jam will definitely
sweeten the enjoyment!
Know someone who has an impressive tea collection?
This tea wreath will help him display his collection in
its full glory.
You will need: 1kg of hulled strawberries, ¼
cup of lemon juice, four cups of white
sugar, saucepan
You will need: cardboards, wooden
clothes pegs, patterned papers,
glue, ribbon
1. Crush the strawberries in batches
2. Mix the strawberries, sugar and
lemon juice in a saucepan
3. Stir the mixture over low heat until
the sugar is dissolved
4. Then, turn the heat up and bring the
mixture to a boil
5.Let it cool before refrigerating
1.Glue two pieces of cardboards together and cut them into the shape of a wreath
2.Stick the patterned papers on to the wreath as well as the clothes pegs
3.Apply glue to the clothes pegs and
then arrange them on the wreath
4.Tie a ribbon to the wreath
lemon scrub for
the beauty queen
Fun fact of the day – did you know that sugar is an
all-natural exfoliant that is suitable for most skin
types? Gift this sweet scrub to a colleague who
desires smooth and healthy skin.
You will need: three cups of sugar, ¾ cup of
olive oil, lemon juice (1 lemon), zest (2 lemons),
2 tablespoons of vanilla extract, glass jar
1.In a bowl, gradually add the olive oil to the sugar
2.Add the vanilla extract
3.Add the lemon zests and gently fold the mixture
4.Transfer the mixture into the jar
A Terrarium Nameplate
For The Hard Worker
Create a simple yet exquisite centrepiece for
the workaholic in your life. This terrarium can
even double up as a nameplate!
You will need: clear glass Christmas ornament,
moss, sticks, paper flower, wine bottle cork,
string, place card with recipient’s name
1. Fill the glass ball with moss, sticks and
paper flower
2.Seal the hole of the glass ball with the cork
3.Tie a string and attach the place card to
the terrarium
16
ONECHANGI oct-dec 2014
Instagram Coaster for the
Social Media Smarty
Capture your loved one’s most precious life
moment with this one-of-a-kind gift. It makes for
a great keepsake!
You will need: Instagram print-out,
cardstock paper, plain coaster, 120ml of
liquid glue, 120ml of plain water
1.Mix the glue and water together*
2.Stick the Instagram print-out on the
cardstock paper
3.Spread a layer of the glue mixture on the
coaster and stick the cardstock paper
4.Spread a thin layer of the glue mixture on the
surface of the coaster**
*A homemade substitute alternative for Mod Podge, which is
not readily available in Singapore.
** To make your coaster water resistant.
Lifestyle
?
w
e
N
What’s
At Swarovski, a Crystal Forest
concept is interpreted in the use
of the highest-quality materials,
fittings and furniture within the
boutique. Be sure to check out
the iconic Crystal Installation, an
art piece handmade exclusively
for T1, during your next visit!
Terminal 1,
Departure
Transit Lounge East
10% OFF
FOR AIRPORT
PASS HOLDERS
*T&C Apply
NOW
OPEN!
Exim Arts Creation is a homegrown gift boutique specialising
in an assortment of high-quality
merchandise ranging from arts
and crafts and flora arrangements
to home décor and collectibles.
10% OFF
Seeking a modern urban lifestyle FOR AIRPORT
PASS HOLDERS
look for home accents and gifts?
*T&C Apply
You know where to look.
adidas celebrates an extraordinary
passion for sports. A heritage of
15% OFF
adidas, adidas Originals offers a
FOR AIRPORT
PASS HOLDERS
wide variety of casual apparel
suitable for everyday sportsmen.
Terminal 3,
Basement 2 South
Public Area
Terminal 1,
Departure
Transit Lounge East
NOW
OPEN!
NOW
OPEN!
Terminal 1, Departure
Transit Lounge East
ADDITIONAL
10%
DISCOUNT
with any 2 items purchased
*T&C Apply
for all airport staff every Wednesday!
Offer ends 31 December 2014.
Donate Blood
And Save Lives Today!
Participate in this blood
donation drive organised
by the Changi Airport
Recreation Club (CARC). End 2014 on a
high note by doing a good deed!
Date: 17 December 2014, Wednesday
Time: 10am to 4pm
Venue: CARC Badminton Hall
*Remember to bring along your NRIC (EP card/
passport/ work permit for non-Singaporeans).
The Shilla offers a wide range of
products from various cosmetic
and perfume brands. Price
competitiveness is also one
of its promises. Are you ready
to enjoy a whole new level of
store experience?
Pan-Airport
UP to
10% OFF
FOR AIRPORT
PASS HOLDERS
NOW
OPEN!
The retail pharmacy arm of
NTUC Health Co-operative Ltd,
Unity strives to improve the total
well-being of their customers
while delivering the highest level
of customer satisfaction. Prices
10% OFF
are kept at the most competitive FOR AIRPORT
PASS HOLDERS
too. Keep healthy with Unity’s
*T&C Apply
own wellness brand!
Terminal 3,
Basement 2 South
Public Area
NOW
OPEN!
Air po rt- wi de
Pu rc ha se- wi th -Pu rc ha se
Pr om ot ion
Simply spend* S$100 at Transit Area, S$60 at
Public Area or S$80 at any supermarket at the
airport to get an exclusive Mickey or Minnie
plush for just S$3. While stocks last, so act fast!
* Valid with same-day spending in a single receipt. Terms & conditions apply.
ONECHANGI oct-dec 2014
17
Happenings@Changi
HAPPY
BIRTHDAY!
CAG TURNS
5IVE
A star-studded night: celebrities
Michelle Chong and Pornsak
brought on the laughter with
their relentless banter.
Cue the balloons and birthday cake! Changi
Airport Group (CAG) celebrated its fifth
birthday on 1 July 2014. The theme of the
birthday bash was “Dream Big” and true to
word, we went all out!
Kicking off the week-long fiesta was an
exhibition at the Multi-Purpose Hall,
showcasing CAG’s achievements and key
milestones since corporatisation. Staff also
got to take part in a sure-win ‘Be a Changi
Millionaire’ instant draw!
So you want to
be an airport
firefighter?
Hands up
for the winner!
Boundless fun followed, thanks to a lineup of interactive booths, trivia quizzes
and learning journeys. The excitement
culminated in the “Dream Big” celebration
held at Marina Bay Cruise Centre on 1
August. For one night only, the venue was
transformed into a party zone as CAG staff
gathered for a night of revelry.
Now, let us reminisce with these photos!
Wowed by the
interactive booth.
It’s raining vouchers!
CAG staff got a chance
to participate in Changi
Dollar Vouchers Grab game.
Now we know who takes
care of all the plants around
the airport!
And what’s a celebration without
prizes? CAG’s CEO Mr Lee Seow Hiang
gifts the goodies to the lucky winners!
What’s a birthday party without
some songs and dance moves?
Raising their glasses to CAG!
Happy 5th Anniversary, CAG!
Here’s to many more.
Sorry sirs, we’re afraid those
medals are not
real gold!
Adrenaline, sweat and victories.
That could only mean one thing: the
Changi Airport Games has returned!
The badminton teams from CAG (Gold) and CAAS (Silver)
were all smiles after their wins.
A tradition since 1996, the biennial
event saw SATS stepping up to
play the gracious host this year.
Participants from 13 agencies pitted
their skills and competed in 10
different sports, from electronic darts
and 9-ball pool to golf and even
dragon boat.
After a gruelling two-month battle,
SATS, having clinched 4 Gold, 3 Silver
and 7 Bronze medals, was crowned
the Champion!
All suited up and ready to row!
18
ONECHANGI oct-dec 2014
Congratulations, and kudos to all the
other participating agencies!
Fist pumps in the air: the SATS team celebrates their hardwon victory at the grand Closing & Awards Presentation
Ceremony held at CARC on 16 September 2014.
Introducing the dragon boat team from CAG –
a powerful force to be reckoned with!
Star of ONE CHANGI
Star of
“
one changi
We may earn a lot of money
but it is all for nothing if we
lose our lives at work due to
a lack of safety.
— Daniel Cheong
Assistant Manager, SATS (Safety)
“
“Here comes safety, better work safely!” This is a tease that SATS’
Assistant Manager Daniel Cheong sometimes hears. And it is no
wonder, for the 57-year-old has been involved in the safety scene
for over 30 years.
ONE Changi sits down with the (seemingly) gentle soul and peels
back the layers of a life that revolves around safety.
A life-changing incident
I was eight days into my job at a construction
firm many years ago when an unfortunate
incident took the lives of two workers. What I
saw at the scene had a great impact on me. It
was then I realised the importance of safety.
His safety philosophy
Each of us is responsible for our own safety.
Going beyond that, as colleagues, we should
look after each other’s safety at work too.
I appreciate the occasional warnings and
alerts others had taken the effort to tell
me. They saved me from untold pain and
suffering. Life is wonderful especially when
we have the health to enjoy it, along with a
sound mind and a healthy body. And safety
at work certainly contributes to it.
The ‘SATS’ Moment
At SATS, safety is our number one priority
and we reinforce this by having ‘SATS’
moments before a meeting. ‘SATS’ in this
case stands for ‘Safety At The Start’. Any one
is encouraged to share safety tips observed
at home or at work so as to raise awareness.
Channelling his inner detective
Whenever there is an incident, my team
and I will have to find the root cause(s) and
recommend preventive measures. To do this,
we conduct investigations and interviews.
People have different sides to a story and
we have to piece them together to arrive at
what actually happened. Sooner or later, the
pieces fall into place… (quips) At times I feel
like Sherlock Holmes.
A friendly face in a time of need
Sometimes, when I am on my walkabouts,
someone would come up to me and say,
“Hey! Thanks for visiting me when I was
hospitalised!” They show their appreciation.
A few of them worry that their incidents
would cost them their jobs. Hence, I try
to assure them and also give chances if it
was not an act of willful negligence. My
rewarding job moments come in the form
of seeing my colleagues well again. They
follow guidelines and become an advocate
for safety.
Everyone has a wild side
I was not always so risk-averse. I was
rather gung-ho (enthusiastic) when I was
young. Back in the 1970s, my friends
and I used to hitchhike as well as go
mountaineering. Lorry drivers would
stop and give us a lift to Penang or
Ipoh! I don’t think I will dare to do that
today (laughs).
The biggest risk he took
Sending my elder son off to Perth
to study veterinary. I was worried
that I had to sell the house and car
and do away with the domestic
helper just to make ends meet.
What made me decide to go for
it was a desire to give him an
opportunity to succeed in life.
Six years on, we are still coping!
Did You Know?
Before every flight, a team of ground handlers from SATS
works tirelessly round the clock to ensure the plane is in
ready condition for take-off. When an aircraft lands, they
retrieve the luggage, clean up and load new luggage and
fresh food for the next flight – the turnaround time for an
aircraft is about 1 hour or less!
“Even a one-minute delay can have a domino effect.
That’s why we need to do our tasks speedily, smoothly
and safely too!”
ONECHANGI oct-dec 2014
19
Quick Facts about the T1 Car Park Closure
As part of our efforts to enhance Changi Airport’s infrastructure, CAG will embark on the
redevelopment of the open-air car park at T1 in the last quarter of 2014. How will we minimise
inconvenience to motorists and airport users? Here’s what you need to know:
• Car Park 2B in T2 will be renamed T1 Car Park (for T1 users)
• Car Park 2A will be renamed T2 Car Park (for T2 users)
• T1 will have a new Arrival pick-up point
• 230 additional parking spaces at the South Car Park (next to JetQuay terminal) will open
• Free shuttle bus service connecting T1 and T2 will commence
• Free valet parking service will be introduced at the new T1 Car Park during peak hours on weekends
(including Friday) and public holidays
IMPORTANT NUMBERS
Reporting of Incidents
Terminal Management Centre (TMC)
6307 8686
Alerting of Airport Emergencies
Airport Police (24 hours): 6546 0000
Fault Management Centre (FMC): 6541 2424
Fire Control: 6541 2525
Medical Emergency: 6543 2223
Reporting a Suspicious Person
6546 9999
Changi Contact Centre
6595 6868
While every effort has been made to ensure that the information
in the publication is accurate at the time of print, Changi Airport
Group (Singapore) Pte Ltd shall not be held liable for any
dissatisfaction, damage, loss, injury or inconvenience arising from
the contents of this publication.
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