Lets-Go
Suppor t ed Holida y s
H ol i days in t he UK and Ab ro a d
etsLLLets
f or A d u l ts w i th L e a rn i n g D i s a b i l iti es
IT’S OUR E X P E RI E N C E T H AT M A K E S Y O U R S
2015 Brochure
2015 Brochure
Welcome
to our new 2015 brochure. Wow what a great year 2014 was! We saw many familiar faces
as well as welcoming new clients – all of whom achieved things that they never thought possible! From
getting on a plane to swimming with dolphins, horse riding to rock climbing – the list is endless .
As you will see for our 2015 brochure we have kept all of your favorites and added extra dates for our
most popular holidays. We have also put in some new destinations so why not visit York where you can
walk the cobbles of Coronation Street? Or you might like to cruise the Norwegian Fjords? And; if you are a
plane lover; then the Air Tattoo could be for you...
All the activities that are stated in the holiday description are included and the majority of the overseas
holidays are all-inclusive whilst at the hotels - which means all meals and drinks are included on site. This
year we are offering our clients the opportunity to set up a payment plan where you can spread the cost of
your holiday prior to your holiday taking place.
We look forward to welcoming returning clients as well as new faces to join us on one of our 2015 holidays
where we are sure you will take home many happy memories.
Sarah Bull
I have worked with adults with a wide range of learning disabilities now
for over 20 years, during which time I have arranged numerous successful holidays. My belief is that everyone should have the opportunity to
take part and enjoy a holiday of their choice.
Our primary aim is always to ensure that guests have enjoyment and fun
throughout their holiday with the happy memories that everyone deserves.
My mission is to provide this opportunity in a safe & secure environment
that is suitable to the individuals needs.
Holidays and activities are led by your choices, allowing you to relax,
enjoy yourself and have fun; after all it’s your holiday!
What we Offer.....
· Fully inclusive holidays and short breaks. *
· Selection of day activities included in holidays. *
· Nightly entertainment. *
· Quality accommodation that is fully accessible to the individuals needs.
· 24 Hour support from fully qualified staff.
· Fully qualified staff who have a wealth of experience in many different areas.
· All our staff team are enhanced DBS/CRB checked.
· All our staff team are trained in Safe Guarding, first aid, medication and epilepsy.
· 1:1 Support is available to meet individual needs. **
· Personal care can be arranged. **
· Special diets are catered for.
· Full assessments of the guests needs are carried out prior to the start of the holiday.
· Travel insurance can be arranged/advised. **
· Transport from central pick up points.
*Some holidays may incur additional charges if they include more then the standard day trips or evening activities (this will be identified at the time of booking).
**Available at an additional charge.
Question and Answers
Q: Do I need to bring my own support staff?
A : No; you will be accompanied by our support team 24 hours a day for the duration of your holiday.
Q: What is the staff ratio? A : Three to four guests to one support worker depending on needs. One to One support can be arranged at an
additional supplement. Q: Will I have a room on my own? A : All holidays are based on twin rooms but we can arrange rooms (subject to availability) for individuals at an
additional cost. Q: Do I need a passport? A : Yes if you are travelling abroad. Q: Are staff DBS (previously known as CRB) checked? A : Yes all staff hold an enhanced DBS/CRB check. Q: Do I need travel insurance? A : All guests will need to arrange their own individual travel insurance for holidays in the UK or abroad. Q: Will I need spending money? A: You will need spending money for anything you wish to buy or for additional activities on your holiday that
you wish to participate in. Q: Are your holidays wheelchair accessible? A : We always do our best to source holidays that are wheelchair accessible. However; there may be occasions
when this is not possible - please call for advise. Q: Do you provide transport to and from my home? A : We can arrange for you to be picked up from your home (additional cost applies) depending on your
location. There will also be central pick up points (no additional cost). Q: Do you provide support with personal care? A : Yes, we can arrange support for personal care with prior notice at an additional cost. Q: Can you administer medication? A : Staff have received training in medication systems such as MDS. We can offer support with prompting
and reminding you to take your medication independently when needed, oversee that you have taken it as
and when required but we cannot physically administer it. You will need to arrange for medically trained staff
(such as District Nurse) to administer your medication if needed. This would be at your own expense & with
prior consent - please call us to discuss further.
H O L I D AYS AT A GL ANCE
Spa Break - Cotswolds
2nd Feb. - 5th Feb.
Isle of Wight
24th Aug. - 28th Aug.
Butlins - Bognor
13th Feb. - 16th Feb.
Blackpool
31st Aug. - 7th Sep.
London - Theatre
23rd Feb. - 26th Feb.
Benidorm
10th Sep. - 17th Sep.
Eastbourne
9th Mar. - 13th Mar.
Torremolinos - Spain
19th Sep. - 26th Sep.
Euro Disney
16th Mar. - 20th Mar.
Centre Parcs
21st Sep. - 25th Sep.
Gran Canaria
23rd Mar. - 30th Mar.
York
28th Sep. - 5th Oct.
Easter Cruise
1st Apr. - 15th Apr.
Turkey - Marmaris
8th Oct. - 15th Oct.
York
2nd Apr. - 9th Apr.
Turkey - Marmaris
8th Oct. - 22nd Oct.
Tenerife
16th Apr. - 23rd Apr.
Euro Disney
12th Oct. - 16th Oct.
Austria
25th Apr. - 30th Apr.
Cyprus
17th Oct. - 24 th Oct.
Activity Break - Exmoor
27th Apr. - 1st May
New York
26th Oct. - 1st Nov..
Torquay - Devon
3rd May - 8th May
Butlins - Halloween
30th Oct. - 2nd Nov.
Benidorm - Spain
11th May - 18th May
Disneyland - Florida
4th Nov. - 18th Nov.
Norwegian Cruise
16th May - 23rd May
Woolacombe - Devon
9th Nov. - 13th Nov.
Salou - Spain
26th May - 2nd Jun.
Isle of Wight
16th Nov. - 20th Nov.
Algarve - Portugal
4th Jun. - 11th Jun.
Torquay
23rd Nov. - 27th Nov.
Isle of Wight
15th Jun. - 19th Jun.
Bath - Xmas Shops
30th Nov. - 4th Dec.
Greece - Zakynthos
15th Jun. - 22nd Jun.
London - Theatre
7th Dec. - 10th Dec.
Torremolinos - Spain
24th Jun. - 1st Jul.
Lapland
10th Dec. - 14th Dec.
Newquay - Cornwall
3rd Jul. - 10th Jul.
Canaries Cruise
17th Dec. - 29th Dec.
Scandinavian Cruise
11th Jul. - 25th Jul.
Bournemouth
21st Dec. - 28th Dec.
Air Tattoo - Fairford
16th Jul. - 20th Jul.
Bournemouth
28th Dec. - 4th Jan. 16
Blackpool
27th Jul. - 3rd Aug.
Bournemouth
21st Dec. - 4th Dec. 16
Lanzarote
5th Aug. - 12th Aug.
Butlins - New Year
30th Dec. - 3rd Jan. 16
Bournemouth
15th Aug. - 22nd Aug.
Caribbean Cruise
9th Jan. - 24th Jan. 16
Bournemouth
22nd Aug. - 29th Aug.
USA - 3 Destinations
2nd Mar. - 13th Mar.16
Bournemouth
15th Aug. - 29th Aug.
Th e ma jority o f o u r h o lid a y s a re wh e e lc h a ir a c c e s s ib le
For more information about our holidays please call us on 01202 760311 or email us at
[email protected]
Booking forms can be downloaded from our website, emailed or posted direct to your address.
01202 760311
www.letsgosupportedholidays.co.uk
3 Nights
2nd Feb. - 5th Feb.
S
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B
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SPA BREAK - COTSWOLD
Price : £695.00
Relax with a Spa Break..
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3 Nights
13th Feb. - 16th Feb.
U
K
H
BUTLINS - BOGNOR
Ref: 15001
Ref: 15002
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B
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Price : £945.00
2 Top West End Theatre shows.
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4 Nights
9th March - 13th March
K
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Price: £750.00
Ref: 15004
Brighton Sea Life Centre.
3 Nights
23rd Feb. - 26th Feb.
Ref: 15003
H
EASTBOURNE
Evenings full of live shows.
LONDON - THEATRE BREAK
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Price : £560.00
For more details of our holidays please call or visit our website.
4 Nights
16th March - 20th March
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EURO DISNEY
Price : £1395.00
Ref: 15006
S
GRAN CANARIA - PLAYA DE INGLES
7 Nights
23rd March - 30th March
Ref: 15005
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Price : £945.00
3 Full days at the Disney Park.
Gran Canaria beaches.
14 Nights
1st April - 15th April
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EASTER CRUISE - ITALY
Price : £2555.00
Visit Venice.
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7 Nights
2nd April - 9th April
U
K
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YORK - EASTER
Drinks not included.
Ref: 15007
Price : £1125.00
Ref: 15008
Visit to the Coronation Street set.
For more details of our holidays please call or visit our website.
7 Nights
16th April - 23rd April
S
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TENERIFE
Ref: 15010
E
The Sound of Music tour.
ADVENTURE ACTIVITY BREAK
4 Nights
27th April - 1st May
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Price : £1230.00
5 Nights
25th April - 30th April
N
AUSTRIA
Ref: 15009
W
Price : £1425.00
Whale shows at Loro Parque.
Price : £855.00
Activities include horse riding.
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5 Nights
3rd May - 8th May
U
K
H
TORQUAY - DEVON
Ref: 15011
Price : £935.00
Ref: 15012
Day trip to Dartmouth by steam train & boat..
For more details of our holidays please call or visit our website.
7 Nights
11th May - 18th May
S
un
BENIDORM - SPAIN
•
•
•
•
All-inclusive 4 star hotel.
Day trip to Terra Mitica Fun Park.
Day trip to Mundomar Marine Park where you will
enjoy dolphin, parrot and sea lion shows.
A night out at the Benidorm Circus.
•
Nightly entertainment.
NORWEGIAN CRUISE
7 Nights
16th May - 23rd May
• Join the new P&O flag ship Britannia at Southampton.
• Visiting Bergen, Andalsnes, Olden and Stavanger.
• Includes all onboard meals.
• Live shows and entertainment every night.
• Sightseeing at all the destinations.
• Join in and have fun with all the activities onboard with swimming pools, spa and cinema.
Drinks not included.
Price : £1625.00
Ref: 15014
Ref: 15013
F No
ly
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Price : £1375.00
Trip to Terra Mitica Fun Park.
Join the new P&O flagship Brittania.
7 Nights
26th May - 2nd June
S
un
SALOU - SPAIN
•
•
•
•
•
•
•
Price : £1395.00
Ref: 15016
S
7 Nights
4th June - 11th June
Ref: 15015
un
Price : £1385.00
Spend the day at Costa Caribe Water Park.
ALGARVE - PORTUGAL
All inclusive 3 star hotel.
Nightly entertainment.
Day trip to Barcelona (football ground tour optional).
Spend the day at Costa Caribe Water Park.
Day trip to Port Aventura Theme Park.
Adventure day on jeep safari.
Visit to Aquopolis Park, where there are dolphins
and sea lion shows.
Experience dolphin and sea lion shows.
For more details of our holidays please call or visit our website.
4 Nights
15th June - 19th June
U
K
H
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ISLE OF WIGHT
Price : £825.00
Osbourne House, Isle of Wight.
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Ref: 15018
Lionian Islands, western Greece.
TORREMOLINOS - SPAIN
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Price : £1425.00
7 Nights
15th June - 22nd June
S
GREECE - ZAKYNTHOS
Ref: 15017
Price : £1385.00
Price : £1225.00
Ref: 15020
K
3 Star hotel.
Trip to Flambards (optional).
Visit to the Blue reef Aquarium.
Breakfast, lunch and evening meals included.
Evening entertainment.
Visit to Lappa Valley Steam Railway.
Day trip Paradise Park.
Day trip to Newquay Zoo.
Time for cream teas and shops.
U
•
•
•
•
•
•
•
•
•
7 Nights
3rd July - 10th July
U
NEWQUAY - CORNWALL
Ref: 15019
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Visit to Selwo Marine Park.
Newquay - Cornwall.
For more details of our holidays please call or visit our website.
7 Nights
24th June - 1st July
F No
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SCANDINAVIAN ISLANDS CRUISE
14 Nights
11th July - 25th July
Join the Fed Olsen ship the Balmoral at Southampton.
Drinks not included.
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4 Nights
16th July - 20th July
Ref: 15021
U
K
H
AIR TATTOO - FAIRFORD
Price : £2775.00
Ref: 15022
Spitfires.
BLACKPOOL
7 Nights
27th July - 3rd Aug.
U
K
H
ol
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Price : £725.00
Price : £1495.00
7 Nights
5th Aug. - 12th Aug.
Ref: 13024
S
LANZAROTE
Ref: 15023
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Price : £1095.00
Blackpool.
Adventure day on a jeep safari.
For more details of our holidays please call or visit our website.
BOURNEMOUTH - Week 2
Price : £1095.00
7 Nights
22nd Aug. - 29th Aug.
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Price : £1095.00
7 Nights
15th Aug. - 22nd Aug.
Ref: 15025
ay
BOURNEMOUTH - Week 1
Ref: 15026
BOURNEMOUTH - 2 Weeks
Price : £2025.00
14 Nights
15th Aug. - 29th Aug.
Ref: 15027
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Bournemouth Beach.
Bournemouth airshow.
4 Nights
24th Aug. - 28th Aug.
U
K
H
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ISLE OF WIGHT
Price : £825.00
Trip on the Isle of Wight Steam Railway.
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ay
7 Nights
31st Aug. - 7th Sept.
U
K
H
BLACKPOOL
Ref: 15028
Price : £1095.00
Ref: 13029
Visit to Madame Tussauds.
For more details of our holidays please call or visit our website.
7 Nights
10th Sept. - 17th Sept.
S
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BENIDORM
•
•
•
•
Nightly entertainment.
7 Nights
19th Sept. - 26th Sept.
Ref: 15031
S
TORREMOLINOS - SPAIN
Ref: 15030
un
Price : £1375.00
Day trip to Mundomar Marine Park.
Day trip to Aqualand Water Park.
CENTRE PARCS
4 Nights
21st Sept. - 25th Sept.
U
K
H
ol
id
ay
Price : £1325.00
•
•
All-inclusive 4 star hotel.
Day trip to Terra Mitica Fun Park.
Day trip to Mundomar Marine Park where you will
enjoy dolphin, parrot and sea lion shows.
A night out at the circus.
Trip to Aqualandia Water Park.
Price : £795.00
A visit to Longleat Safari Park.
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7 Nights
28th Sept. - 5 Oct.
U
K
S
YORK
Ref: 15032
Price : £1125.00
Ref: 15033
Emmerdale Tour.
For more details of our holidays please call or visit our website.
Price : £1325.00
Ref: 15034
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7 Nights
8th Oct. - 15th Oct.
S
TURKEY - MARMARIS
TURKEY - MARMARIS
Price : £2175.00
14 Nights
8th Oct. - 22nd Oct.
Ref: 15035
Tw
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W
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ks
Lazy boat day with BBQ.
Visit to Dalyon Caunos King Tombs.
4 Nights
12th Oct. - 16th Oct.
E
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EURO DISNEY
Price : £1450.00
7 Nights
17th Oct. - 24th Oct.
Ref: 13037
S
CYPRUS
Ref: 15036
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Price : £945.00
Disney parade shows.
Beaches.
For more details of our holidays please call or visit our website.
6 Nights
26th Oct. - 1st Nov.
U
S
A
NEW YORK
Drinks & lunches not included.
Price : £2250.00
New York, many sights to see.
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3 Nights
30th Oct. - 2nd Nov.
H
al
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BUTLINS - HALLOWEEN
Ref: 15038
Price : £545.00
Ref: 15039
Halloween.
14 Nights
4th Nov. - 18th Nov.
Fl
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DISNEYLAND - FLORIDA
S
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Visit to Universal Studios.
Plus Much More.................
Drinks & lunches not included.
The wizardry world of Harry Potter.
Price : £3795.00
Ref: 15040
For more details of our holidays please call or visit our website.
4 Nights
9th Nov. - 13th Nov.
U
K
H
ol
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WOOLACOMBE - DEVON
Price : £755.00
Day trip Clovelly.
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Ti
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ISLE OF WIGHT- TURKEY & TINSEL
4 Nights
16th Nov. - 20th Nov.
Ref: 15041
Ref: 13042
Pre-Christmas celebrations..
TORQUAY - TURKEY & TINSEL
4 Nights
23rd Nov. - 27th Nov.
Tu
rk
ey
&
Ti
ns
el
Price : £795.00
Price : £755.00
Day trip to Babbacombe Model Village.
U
K
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BATH - CHRISTMAS MARKETS
4 Nights
30th Nov. - 4th Dec.
Ref: 15043
Price : £755.00
Ref: 15044
Visit to Christmas markets.
For more details of our holidays please call or visit our website.
3 Nights
7th Dec. - 10th Dec.
U
K
H
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LONDON THEATRE BREAK
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4 Nights
10th Dec. 14th Dec.
P
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LAPLAND
Ref: 15045
s
Price : £950.00
2 Top West End theatre shows.
Ref: 13046
Visit to Santas post office.
CANARY ISLANDS XMAS CRUISE
12 Nights
17th Dec. - 29th Dec.
N
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Price : £1540.00
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Christmas atmosphere aboard the Ventura.
Drinks not included.
Visiting around the many islands of the Canaries.
Price : £2775.00
Ref: 15047
For more details of our holidays please call or visit our website.
Christmas & New Year
U
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H
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id
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BOURNEMOUTH - CHRISTMAS
7 Nights
21st Dec. - 28th Dec.
Price : £1365.00
Ref: 15048
BOURNEMOUTH - NEW YEAR
7 Nights
28th Dec. - 4th Jan. 2016
Price : £1365.00
Ref: 15049
BOURNEMOUTH - CHRISTMAS & NEW YEAR
14 Nights
21st Dec. - 4th Jan. 2016
Price : £2415.00
Christmas Pantomime.
Ref: 15050
A selection of optional trips to include,
•
•
•
•
•
•
•
•
Christmas Pantomime.
Poole Pottery.
Day trip to Marwell Zoo.
Trip on the Swanage Steam Railway.
Day visit to Monkey World.
Paultons Park.
Beaulieu Motor Museum.
Sealife Adventure Park.
BUTLINS MINEHEAD - NEW YEAR
4 Nights
30th Dec. - 3rd Jan. 2016
Price : £695.00
Ref: 15051
tm
is
hr
Breakfast, lunch and evening meals.
Evening Entertainment.
Indoor swimming pool.
C
•
•
•
as
All the above holidays include,
Christmas celebrations.
Ne w Ye a r
Ce le b ra t io n s
New year celebrations.
For more details of our holidays please call or visit our website.
C
ar
ib
S
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un
an
2016
Relaxed Caribbean vibe.
Boasting beautiful beaches.
CARIBBEAN CRUISE
15 Nights
9th Jan. 2016 - 24th Jan. 2016
We fly to Barbados and join the luxurious ship “Azura” where we will start our magical trip around the
Caribbean visiting many islands on our way. Stopping at a variety of islands, each boasting beautiful beaches
and distinctive cultures. Discover the local cuisine and soak up the sun with that relaxed Caribbean vibe.
Stopping at Aruba, Grand Cayman, Ocho Rios, Amber Cove, Tortola, St Maarten, St Lucia, Dominica and
Barbados, you will get the chance to explore the magical culture of each island.
The cruise ship “Azura” has an incredible choice of facilities from bars, restaurants, a sports court, spa and
theatre. There is plenty of opportunity to enjoy night time entertainment with live cabaret tributes, comedy and
dancing to name a few.
Drinks not included.
ns
Ref: 16001
3
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Price : £2950.00
From Hollywood, Beverly Hills and the beaches of Santa Monica.
The sights of Las Vegas.
LAS VEGAS, LOS ANGELES AND SAN FRANCISCO
11 Nights
2nd March. 2016 - 13th March. 2016
A once in a life time multi centre visit to the USA, experiencing more then one destination in one holiday.
Visiting the spectacular sights of Las Vegas, not forgetting the famous strip with its dazzling lights and its
breathtaking nightlife. Moving on to Los Angeles boasting one of the most beautiful cities in the USA, from
Hollywood, Beverly Hills and the beaches at Santa Monica, there is so much to see and do. Our final
destination is San Francisco home to the infamous Alcatraz Island, spectacular Golden Gate Bridge and who
can forget the hustle and bustle of China Town.
Drinks not included.
Please call for more details.
Price : £3425.00
Ref: 16002
For more details of our holidays please call or visit our website.
Terms and Conditions
B ooki ngs
C are Plans
T he t erms a n d c o n d i t i o n s will co m e in to e ffe ct o n ce we n o tify you i n
It i s the pol i cy of Lets-Go Supported H ol i days to ensure a c are pl an i s
w rit ing of y o u r h o l i d a y b o o k in g a n d yo u r d e p o sit p a ym e n t h a s been
compl eted for each guest pri or to hol i day departure. Th i s i s to
r ec eiv ed. D e p o s i t s a r e 2 0 % o f th e to ta l co st o f th e h o lid a y.
enabl e us to provi de the best possi bl e support tai l ored to y our needs .
T he remai n i n g c o s t o f t h e ho lid a y sh o u ld b e se ttle d in fu ll 6 0 days
We ask you to be honest, cl ear and conci se w i th your a ns w ers and
p rior t o t h e s t a r t o f y o u r h olid a y. F a ilu r e to p a y co u ld r e su lt in your
provi de as much detai l as possi bl e – al l i nformati on i s treated as
h oliday be i n g c a n c e l l e d a n d th e lo ss o f yo u r d e p o sit.
confi denti al and i s onl y used for the benefi t of the cl i ent. We res pec t
P rov is iona l b o o k i n g s c a n b e m a d e o ve r th e te le p h o n e b u t a ll book-
your deci si on to w i thhol d any i nformati on, how ever w e c annot be hel d
i ngs m us t b e c o n f i r m e d w i th in 1 4 d a ys with a 2 0 % d e p o sit a nd a
responsi bl e for any events that ari se due to i nformati on bei ng
com plet ed b o o k i n g f o r m .
w i thhel d.
A c om plete d a n d s i g n e d b oo kin g fo r m is co n fir m a tio n th a t yo u have
D ietary N eeds
r ead and u n d e r s t o o d a l l t h e in fo r m a tio n r e g a r d in g yo u r h o lid ay and
If you have any speci fi c di etary needs or a speci al di et, hav e a food
th at y ou u n d e r s t a n d a n d a cce p t a ll th e te r m s a n d co n d itio n s.
al l ergy or i ntol erance you must make thi s know n at the ti me of
A ll c heque s m u s t b e m a d e p a ya b le to L e t' s- Go Su p p o r te d Hol i days
booki ng. C l i ents w i th speci fi c di etary needs are to provide a menu
LT D.
stati ng any food i tems that are not l i kel y to be readi l y av ai l abl e at the
L ate book i n g s
hol i day resort. We w i l l advi se the provi der and/or provi d er of meal s
B ook ings m a d e 6 0 d a y s o r u n d e r p r io r to th e h o lid a y co m m e nci ng
of needs or al l ergi es and w here possi bl e these w i l l be c atered for. If
m us t be p a i d i n f u l l w h e n bo o kin g .
they are unabl e to cater for your di etary or al l ergy need s then w e w i l l
C ancel l at i o n s
advi se you of thi s.
In t he ev e n t t h a t y o u c a n c e l yo u r h o lid a y p r o vid in g th e tim e to the
C entral Pick-U p Points
fi rs t day o f y o u r h o l i d a y i s in e xce ss o f 6 0 d a ys yo u will o n ly l ose
Lets-Go Supported H ol i days cannot be l i abl e for any l os s or ex pens e
your depo s i t . I f y o u c a n c e l with in 6 0 d a ys o f th e fir st d a y o f your
i ncurred due to your fai l ure to arri ve at the desi gnated pi c k -up
h oliday t he c o s t o f y o u r h o lid a y will b e ch a r g e d .
l ocati on at the al l ocated ti me. We w i l l w ai t for 15 mi nute s from the
If f or any r e a s o n L e t s - G o Su p p o r te d Ho lid a ys is r e q u ir e d to cancel
stated pi ck-up ti me, after w hi ch w e w i l l have to l eave to meet the
your holid a y y o u w i l l r e c e i v e a fu ll r e fu n d o r we will o ffe r yo u the
needs of other cl i ents. If you are runni ng l ate pl ease tel ephone the
o pport unit y o f a n a l t e r n a t i ve h o lid a y.
number provi ded i n the pi ck-up i nformati on w hi ch you w i l l rec ei v e i n
L et s -G o Su p p o r t e d H o l i d a ys h a ve th e r ig h t to ca n ce l a n y h o liday
good ti me pri or to the fi rst day of your hol i day. We w i l l endeav or to
w here t he m i n i m u m n u m b e r o f clie n ts h a s n o t b e e n r e a ch e d .
support you i f possi bl e. Thi s may mean arrangi ng al ternati v e
In sur ance
transport at your expense.
Trav el ins u r a n c e i s n o t i n c lu d e d in yo u r h o lid a y p a cka g e . It i s the
P acking & Luggage
g ues t ’s re s p o n s i b i l i t y t o i n s u r e th e y h a ve tr a ve l in su r a n ce , whether
It i s essenti al that al l guests travel w i th the appropri ate c l othi ng,
th ey are t r a v e l l i n g a b r o a d or with in th e UK. If yo u n e e d a ssistance
footw ear, outdoor w ear, toi l etri es and medi cati on etc. Thi s i nc l udes
w it h t his w e c a n s u p p o r t y ou in o b ta in in g tr a ve l in su r a n ce . L et's-Go
personal hygi ene i tems such as tow el s and face cl oths unl es s
S upport ed H o l i d a y s w i l l r e qu ir e a co p y o f yo u r in su r a n ce 3 0 days
advi sed otherw i se.
p rior t o t h e c o m m e n c e m e n t o f yo u r h o lid a y.
Luggage i s l i mi ted to 15 Ki l os unl ess otherw i se stated in y our hol i day
In t he ev e n t o f a l a t e b o o k i n g with in 3 0 d a ys o f th e co m m e n cement of
i nformati on.
th e holida y a c o p y o f y o u r in su r a n ce will b e r e q u ir e d with yo ur book-
Injury, Illness, D eath or consequent losses
i ng f orm.
Lets-Go Supported H ol i days w i l l not be l i abl e for any i nj ury, i l l nes s ,
P asspor ts
death or consequent l osses suffered by you or any member of y our
It is t he re s p o n s i b i l i t y o f t he g u e st to e n su r e th a t yo u h a ve a val i d
party unl ess i t i s proven that such i nj ury or i l l ness w as c aus ed by
p as s port fo r y o u r o u t b o u n d a n d r e tu r n jo u r n e y. L e t' s- Go Su p ported
l ack of reasonabl e care or ski l l on the part of oursel ves or the hol i day
H oliday s w i l l r e q u i r e p a s s p o r t in fo r m a tio n a t th e tim e o f b o o k i ng or
provi der, and the performance of our obl i gati ons under our c ontrac t
soon af t er.
w i th you as set out i n the terms and condi ti ons of your b ook i ng.
M edi cati o n
A ccommodation
A ll Client s m e d i c a t i o n m u s t b e in th e fo r m o f a p r e - p a cke d system
Guests w i l l usual l y share a tw i n room w i th another gues t of the s ame
suc h as B o o t s M D S s y s t e m o r M e d isu r e b liste r p a cks th a t h ave the
sex unl ess a si ngl e room i s requested and i s avai l abl e – thi s w oul d
o riginal la b e l c l e a r l y p r e s e n te d with th e g u e st’s n a m e , d o sa ges and
be at an addi ti onal suppl ement. We do our upmost to acc ommodate
ti m es t hes e a r e t a k e n o n . We ca n n o t a cce p t m e d ica tio n th a t has been
requests w here possi bl e.
d is pens ed f r o m o r i g i n a l p a cka g in g b y a n yo n e o th e r th a n a p harma-
C omplaints
cis t .
We hope that you do not feel the need to compl ai n; but i f y ou do hav e
P er sonal Va l u a b l e s & M o n e y
any concerns pl ease see a member of staff and w e w i l l do our bes t to
L et s -G o Su p p o r t e d H o l i d a ys is h a p p y to a ct a s a ‘b a n k’ – lo oki ng
resol ve thi s. If you are sti l l not happy you can compl ete a c ompl ai nt
a f t er guest ’s m o n e y i f r e q uir e d a n d h a n d in g o ve r sm a lle r a m ounts as
form w hi ch w e w i l l i nvesti gate and respond to your compl ai nt i n w ri t-
a nd when r e q u i r e d . T h i s w i ll b e r e co r d e d o n a ca sh sh e e t where staff
i ng w i thi n 28 days. P l ease send to:
& gues t s m u s t s i g n e a c h t i m e m o n e y is h a n d e d o ve r.
Lets-Go Supported H ol i days LTD
Gues t c ho o s i n g t o h o l d t h eir o wn m o n ie s d o so a t th e ir o wn ri sk and
25 C romer R oad, Branksome,
L et s -G o Su p p o r t e d H o l i d a ys a cce p ts n o r e sp o n sib ility fo r a n y l oss or
P ool e,
th ef t . Valu a b l e s s u c h a s c a m e r a s, m o b ile p h o n e s e tc a r e b r ought at
D orset, BH 12 1N E
your own r i s k a n d w e c a n n o t a cce p t r e sp o n sib ility fo r a n y lo ss, dam-
D irect Payments
a ge or t he f t .
We are abl e to accept D i rect Payments under the D i rect P ay ment
C hal l engi n g B e h a v i o u r
S cheme. P l ease speak to your soci al w orker or care ma nager.
L et s -G o Su p p o r t e d H o l i d a ys will su p p o r t g u e sts with th e ir in di vi dual
n eeds and w i l l a d a p t s u p p or t to e a ch in d ivid u a l. L e ts- Go Su pported
H oliday s r e s e r v e t h e r i g h t to with d r a w a p la ce m e n t o r a m e n d
sc heduled e v e n t s s h o u l d a n in d ivid u a l d isp la y b e h a vio u r th a t pose a
r is k t o t he h e a l t h & s a f e t y of sta ff, o th e r g u e sts o r th e m se lves.
“Lets-Go” offers a wide variety of supported holidays for adults with mild to moderate learning
disabilities and special needs. Our worldwide holidays cater for adults of all ages. We select
holiday destinations with you in mind and our experienced DBS/CRB checked staff will be on hand
to support you 24 hours a day - from first contact to returning home safely.
We are also able to arrange supported group or individual holidays to the destination of your
choice and with the activities you desire.
When choosing a ‘Lets-Go’ holiday you can relax in the knowledge that our concern is for your
care.
Lets-Go Supported Holidays LTD
25 Cromer Road,
Poole,
Dorset. BH12 1NE.
01202 760311
www.letsgosupportedholidays.co.uk
[email protected]
Registered in England and Wales No 08015485