1. business and industrial

RCJ Consulting Sdn. Bhd.
18 Years in People Development
PROFESSIONAL ADMIN &
SECRETARIAL MASTER CLASS
Theme: “Unleash the Power within You”
"A highly motivational Journey"
A Workshop to learn, laugh and leave enlightened!!!
27th - 28th Jan 2015
PROGRAM OVERVIEW
This dynamic 2-days training is geared towards performance which affects corporate efficiency, service and profits
and helping participants to handle daily office tasks in a much more organized and efficient way.
Management is frequently described as the art of getting work done through others. This requires a set of skills and
talents that Administrative Professionals and Secretaries can develop to extend their influence, meet their manager’s
expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future
activities, and have a springboard for
career development
The Administrative / Secretarial role is a challenging and evolving profession relying on multi-skilled talent. In
working in a dynamic environment with increasing pressures and responsibilities, there are no limits to how far you
can go. The best way to progress your career is through targeted learning and networking with your peers and other
key professionals.
A supportive and effective Administrative/ Secretarial staff force in a Company can do wonders to reduce the workload
of Executive and Managerial staff. With this in mind, sufficient coaching and training to increase the support staff’s
capabilities and skills must be introduced to allow the middle and upper management staff to concentrate more on its
main functions. This would allow for the improvement of the Company’s overall efficiency level. This program would
address these issues.
Visit: www.rcj.com.my
PROFESSIONAL ADMIN & SECRETARIAL MASTER CLASS
PROGRAM OBJECTIVES
At the end of this program, participants will be:
Revitalized with greater desire for excellence in work through developing a positive attitude
towards work
Able to improve their Communication Skills and develop better working relationships with their
immediate superior and fellow colleagues.
Able to increase their overall efficiency and time management. Set proprieties and plan your
daily work. Handling Office Routine and demands efficiently.
Understand the importance of professional presence on the job. Develop right work habits.
Take pride in your work
Learn how to self-manage to become more effective and efficient.
Be fair and professional as they juggle multiple tasks, multiple bosses, and conflicting
responsibilities.
Organise and keep track of the important documents that you handle
Be able to handle office resources and equipment
Learn useful tips in handling visitors
ABOUT WORKSHOP LEADER - RITA HO
Rita Ho is a passionate, professional trainer who leaves participants motivated and ready
to perform and the end of her training. She had been formally working in a Multi-National
Company as a trainer for more than 15 years. She is a Certified Trainer from the
Institute of Training & Development, CITD, UK. She has completed her Diploma in
Management (MIM) and Insurance (MII). She is also a registered, PSMB trainer.
Her years of experience in Allianz Insurance working in the Human Resource Division, as
enabled her to master many HR Skills. She has developed HR policies and helped set
up the Performance Management System in the Company.
In Allianz, Rita has successfully trained about 1,000 staff in the area of service. She has
organized Service Campaigns to achieve Service Standards.
In the Corporate World she has Trained more than 20,000 participants.
Rita is also a member of the Toastmaster’s Club and has been a President for the year
2002/2003. She was the Area Governor for PI Area for the year 2006/2007. She has
achieved the award of Advance Toastmaster Silver (ATMS) and she is also a Competent
Leader (CL). She has also won awards for “Best Speaker” in Area Contests.
Rita’s list of clients include leading established institutions like Bank Negara, IBM, MARA,
Petronas, GD Express , Astro, Perodua, Allianz General Insurance, Affin Bank Berhad,
Texas Instrument, Samsung, HSBC Bank and CIMB Bank
For Enquiry , Please call 012-2182401 or E-mail to [email protected]
PROFESSIONAL ADMIN & SECRETARIAL MASTER CLASS
DAY ONE
Module 1
The Changing Role of Office Professional
/Secretary in the 21st Century
• Key functions of your role
• Enhancing your Present Role and Future Role
• Self-assessment
• Managing efficiency and effectiveness
• Being Professional
• Create your own destiny
• Be seen by your boss and by others as a
valuable professional resource
Module 2
Developing A Professional Image
• First Impression
• Professional Appearance
• Timekeeping & Punctuality
• Office Ethics & Polictics
• Your Personality
• Attitude
• Character and Behavior
Module 3
Communicating for Results
• Why are effective communication skills
important?
• What is communication?
• The communication process
• Your Communication Style and Personality
• Speaking Confidently
• Speak confidently on the telephone, gain the
information you need, get your own point across
and end a call when you want to.
• Skills for effective communication, persuasion
and influence
• Listening Power – the key to communication
success
• How To Effectively Handle Your Boss and get
along
• Saying ‘No” Constructively
Module 4
Emotional Intelligence and Success
• What is Emotional Intelligence?
• Understanding Emotional Intelligence
• Managing Emotions
• Managing Resentment
• Dealing with Anger
• The Importance of Staying Calm
• How do we Compromise?
DAY TWO
Module 5
Office Management
Planning your Task
• Knowing your responsibilities
• Setting goals and identifying priorities
• Urgent and important
Managing Task Effectively
• Typing, photostating, mailing and binding
• Developing a daily task schedule
• Developing a job book
• Identifying and dealing with time wasters
• Workable and conducive working table
Managing Paperwork Effectively
• Prioritizing smartly according to deadlines
• Handling incoming and outgoing mails
• Identifying and highlighting key issues in memos
and letters
• Handling faxes urgently
Filing efficiently and effectively
• Filing chronologically, alphabetically or
regionally
Sequencing letters, memos and documents
appropriately
• Separating and differentiating copies and
original documents
• Bring forward system
• Developing file management checklist
Managing Work
• Time management/self-management
• Managing stress
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize effectiveness by managing meetings
• Delegate for maximum effect
Module 6
Meeting Preparations and Minutes Taking
Meeting types and typical problems
Planning meetings
Conducting meetings
How to improve meetings
Module 7
Office Etiquette
Office Etiquette
• Office Manners
• Coping with Stress
• Recipe for Success
For Enquiry , Please call 603-7490 4529/28 or E-mail to [email protected]
ABOUT RCJ CONSULTING SDN BHD
In Training - We Build People
RCJ Consulting is a firm specializing in training of managers and executives of an
organization and providing consulting and advisory services in the areas of strategic
marketing and business development, business finance, business redesign and change
management.
In the area of training, we believe that training programs affect behavior in two ways.
Firstly, it directly improves the skills necessary for the employee to successfully
complete his or her job. Secondly, training increases an employee’s self-efficacy i.e. it
enables employees to be more willing to undertake job tasks and exert a high level of
effort.
OUR MISSION: Our mission is to improve the effectiveness of organizations by making
executives and managers think, feel and act as if they owned the business.
OUR BELIEF: Our progression comes from the belief that we have to: “Look Beyond
Tomorrow but Take Action Today”.
OUR APPROACH: RCJ Consulting has a uniquely formulated approach towards
executive and managerial development. It is made up of 5 key components of training,
which is Finance, Marketing & Sales, Quality Products & Services, Strategy and Change;
yet we give cognizance to the fact that Teambuilding,
Human Resource Management, Information Technology and specific skills development
are core areas for
IN CONSULTING : We Rationalize, We Change, We Justify
In the area of consulting, we strive for solutions whose appearance is simple but whose
influence is far reaching and has both immediate and strategic benefit. We, therefore
aim at developing progressive, objective-oriented strategies to achieve tangible and
measurable results. As we believe, that solutions must be owned by client officers and
personnel, we work with clients in joint project teams and transfer skills and
capabilities. This practice leads to lasting business results. We only recommend what is
implementable. Our trainers and consultants are industry practitioners and professional
consultants.
RESERVE YOUR PLACE TODAY!
Yes! I/We will attend Professional Admin &
Secretarial Master Class
27-28 Jan 2015
PARTICIPANT (S) DETAILS
COMPANY DETAILS
Name: Mr./Ms_______________________________________
Designation:_________________________________________
Email:______________________________________________
Name: Mr./Ms ______________________________________
Designation: ________________________________________
Email: _____________________________________________
Name: Mr./Ms_______________________________________
Designation: _________________________________________
Email: ______________________________________________
Company Name:_____________________
Address: ___________________________
Tel: _______________________________
Fax: _______________________________
Contact Person: _____________________
Designation: ________________________
Email: _____________________________
Enclosed is cheque number ____________
for RM ___________ payable to
RCJ Consulting Sdn Bhd
Authorized Signatory & Company Stamp:
........................................................................
YOUR INVESTMENT
EARLY BIRD RATES
NORMAL RATES
SAVINGS
RM
RM
RM
INDIVIDUAL
GROUP
INDIVIDUAL
GROUP
INDIVIDUAL
GROUP
1,890
1,710/person
190
200/ person
1,980
1,890 /person
*3 OR MORE PARTICIPANTS
FEE INCLUDES LUNCHEONS, REFRESHMENTS AND COMPLETE SET MATERIAL IT DOES NOT INCLUDE COST OF ACCOMMODATION AND
TRAVEL
5 EASY WAY
TO REGISTER
Mail the attached registration
form with your cheque to:RCJ CONSULTING SDN. BHD.
Unit 526, 5th Floor, Block A3,
Leisure Commerce Square, No 9,
Jalan PJS8/9, 46150 Petaling Jaya,
Selangor DE
,
Customer Service Hotline
Tel : 603-78755701
Fax
Tel : 03-7876 5701
E-mail
[email protected]
Web
www.rcj.com.my
TERMS &
CONDITION
Payment Details:Payment is required to be made within 7
days upon receipt of the invoice.
Invoice will be issued immediately upon
receipt of registration form.
1. Bank Cheque or Bank Draft
Payable to “RCJ CONSULTING SDN
BHD”
Fees are inclusive of materials
refreshments
and
Cancellation:You may substitute the participants any
time. For cancellation in writing
(Letter/Email) in more than 14 days prior to
the training date, we will prepare for a full
refund. For cancellation in writing in 7 or 14
days prior to the training date, a 20%
cancellation fees will be charged.
Cancellation with less that 7 working days
prior to the training date carry a 100%
liability. However, the course material will be
courier to you
Important Note:While every reasonable effort will be made
to adhere to the advertised package, RCJ
Consulting Sdn Bhd reserves the right to
change event dates, sites or location or omit
event features, or merge the event with
another event, as it deems necessary
without penalty and in such situations no
refunds, part refunds or alternative offers
shall made. In the event that RCJ Consulting
Sdn Bhd permanently cancels the event for
any reasons what over and provided that the
event is not postponed to a later date nor is
merged with another event, the client shall
receive a full refund the amount that the
client has paid to such permanently
cancelled event.