Racing and Wagering Western Australia rely on
the future technologies of IMC
IMC AG | EN
RWWA – in partnership with IMC,
implement a custom training solution
THE CUSTOMER
THE CHALLENGES
▪▪ R
acing and Wagering
Western Australia (RWWA)
▪▪ Deliver internal training to a
diverse range of staff
▪▪ R
WWA’s vocation is to foster the development and
long-term viability of the
racing industry in Western
Australia
▪▪ Facilitate internal and social
learning between staff
▪▪ N
eeded to amalgamate numerous other systems and
processes into one single
training platform
▪▪ Ensure all TAB agents, in
300 retail locations are up to
date with their compliance
training
THE SOLUTION
▪▪ A versatile platform that
could be adapted to
meet various internal
requirements
▪▪ An expandable system that
could grow to incorporate
new company processes
and users, and be upgraded
to ensure innovations and
developments are up to
date
▪▪ An aesthetically pleaseing
and easy to use interface,
called onTRACK
THE BENEFITS
▪▪ O
ne central platform customised to meet the specific needs of RWWA
▪▪ D
iverse and thorough
reports on all users and
their training
▪▪ A
bility for RWWA to sell
training modules to external clients
▪▪ A
system that’s available
on multiple devices
▪▪ Cost Savings for RWWA
CASE STUDY - RWWA | 2
The customer
RWWA is the management body for thoroughbreds, harness and greyhound
racing in Western Australia. The organisation’s primary purpose is to manage the
long-term viability of racing in Western Australia. RWWA is also responsible for
managing off-course wagering functions, trading as TAB, which incorporates the
management of 2,500 employees in a broad range of locations.
Find out more at: www.rwwa.com.au
“onTRACK is keeping me on track. I have access to
resource materials to enable me to find answers, personal
development pertinent to the Business and can keep
abreast of business requirements such as Health & Safety. Having
access to training online at busy times of year, like when the
Melbourne Cup comes around, is a great way to refresh.”
“The Wagering Operations team are becoming
confident users with onTRACK and have done
a great job with their performance reviews (DPA)
especially with their Values and Behaviours.
The introduction of the online performance reviews
(DPA) has been positive for our team, giving us the
opportunity to discuss our current and future goals and
generally making the time to have one on one valuable
discussions.”
Tracey Brennan
Manager Raceday Support
Noel Reilly
Racing Division Project Manager (RGIP)
CASE STUDY - RWWA | 3
Reasons for the project
■■ RWWA work in a heavily
legislated industry and require a
flexible and reliable Learning
Management System (LMS) to
manage and record training of
employees. The proposed LMS
needed to be able to manage
development plans and record all
training undertaken by staff.
■■ It was also necessary that RWWA
had a secure way to distribute
and record compliance training
for TAB employees. The records
produced needed to be legally
compliant and adhere to internal
policy requirements.
■■ Before IMC, RWWA used
multiple platforms to record and
deliver their training and
subsequently had no central
record of staff training and
development.
“I have found that the new onTRACK LMS is
a user friendly program which allows me
to easily select training modules that are
relevant to my role and the system also allows me to
track which training modules I am yet to complete.
This is particularly relevant to me personally but far
more important for RWWA in rolling out standards on
Health & Safety related programs.”
Justin Fletcher
OSH Advisor
Objectives
RWWA had the following objectives
which were achieved during the
project:
■■ M
eet compliance requirements
for adherence to legal and
internal policies
■■ E
ncourage
informal,
social
learning – through chat rooms
and discussion forums, so staff
can collaborate with each other
■■ A
completely customisable and
configurable platform
■■ S
ell
training
individuals
to
external
■■ Individual profiles that are
tailored to the specific needs of
each user
CASE STUDY - RWWA | 4
Solution – RWWA’s onTRACK system
■■ The solution was an LMS that was customisable
and allowed different users to access different
learning modules via the IMC Learning Suite.
onTRACK distinguishes between internal RWWA
employees and TAB agents, enabling separate
access rights for the two different sets of learning
requirements. Furthermore, RWWA were able to
sell training to external agents through a
dedicated payment gateway.
“onTRACK has been
invaluable to me in relation
to leadership expectations
around Values & Behaviours, building
our culture and keeping my staff
up to speed with general training
requirements, as all information
required is easily accessible.
Having a 24x7 system in place is of
great value especially for my team
who work in 24x7 shifts.”
Rhonda Ebsary
Call Centre & Customer Management - Manager
■■ The LMS also incorporates IMC’s authoring tool
Content Studio, which enables learning to be
delivered in a wide variety of formats. This has
provided diverse training for employees that is
engaging and improves the quality of learning.
■■ The platform was a cost effective solution,
particularly as it amalgamated a number of other
systems, reducing overall costs. By incorporating
numerous customisable functions, the system
enabled RWWA to carry out many tasks on the
system, including documentation management,
reporting, performance management, as well as
managing training.
“The most useful aspect of using the onTRACK LMS system for
Development and Planning Agreements is the fact that it’s a live
document that you can easily keep up to date all year round,
which makes the end of year documentation easy. It also encourages the
right behaviour in managers – that managing performance is an ongoing
activity not a twice a year activity.
Being able to give the various levels of management access to the agreements
for review is extremely useful. Employees who wouldn’t normally have written
anything in the old word or paper based document are starting to go into
onTRACK and set their own goals, which is fantastic.“
Christine Boulton
HR Advisor
CASE STUDY - RWWA | 5
About IMC
IMC AG is a leading international full service provider for learning and talent
management systems, for individuals and standardised e-learning content and
for authoring and publishing solutions. Multimedia and video productions,
business process guidance and compliance solutions are all integral parts of
the IMC portfolio. Across the world, more than 1,000 customers place their
trust in IMC AG. We have over 4 million users in companies, public institutions
and training establishments within all sectors and of all sizes. Our products
and solutions enable an integrated approach to the implementation of your
digital training strategy.
Germany
Head Ofﬁce Saarbruecken
imc information multimedia
communication AG
Scheer Tower | Uni-Campus Nord
66123 Saarbruecken
Tel. +49 681 9476-0
Fax +49 681 9476-530
United Kingdom
Australia
USA
IMC (UK) LEARNING LTD
Shakespeare House
168 Lavender Hill
London, SW11 5TG
Tel. +44 207 801 6260
imc information multimedia
communication AG
Level 2, 11 Queens Road
Melbourne, VIC, 3004
Tel. +61 3 9820 5500
Fax +61 3 8648 5921
imc information multimedia
communication Corp.
6424 E Greenway Pkwy
Suite 100-337
Scottsdale, AZ 85254
Tel. +1 (480) 256-1025
[email protected] | www.im-c.com
[email protected] | www.im-c.co.uk
[email protected] | www.im-c.com.au
[email protected] | www.im-c.com
For a detailed overview of our locations please visit : www.im-c.com/locations
CASE STUDY - RWWA | 6