UNIT MERINYU ELEKTRIK
KEMENTERIAN KEMUDAHAN AWAM:
KELULUSAN SIJIL KEKOMPETENAN
Project Profile
Project Title: To improve the duration of issuance of the Certificate of Competency as a
Wireman/Chargeman/ES/CEE from five (5) working days to two (2) working days
Business case
Opportunity Statement
Issuance of Certificate of Competency applied
within two (2) working days.
1)
2)
3)
To reduce processing and waiting time when issuing
the CoC
To reduce procedure and application cost
To reduce bureaucracies (birokrasi)
Goal Statement
Project Scope
• Reducing the certificate issuance process
from within 5 working days to 2 working
days.
• Reducing the application cost example
transportation fee, accommodation and
printed document.
Process: Certificate of Competency
Start: Receive submission of fully-complying application
for competency
End: Applicant inform to collect signed certificate
• Metric = Number of Days (Bil Hari)
Project Plan
Phase
Start
To be Baru
17 Sept 2014
Control
Oct 2014
Team Line-up
End
18 Sept 2014
Project Leader : Syed Mohamad Fauzi Shahab
Asst. Project Leader :
Member: Chan Seng Yu, Happy Fadzilla Ali
Advisor:
SWIMLANE CHART
‘TO BE BARU’
Certificate of Competency as a
Wireman/Chargeman/ES/CEE
Issuance of the Certificate of Competency as a Wireman/Chargeman/ES/CEE
(New / Upgrading/ Renewal)
Customer
START
Submission of
fully-complied
application
MP: 10 m
Collect
Make payment
MM: 10m
MM: 130 m
Issue
receipt
Admin Asst.
MP: 10 m
MM: 240 m
Technician
MP: 240m
Verifying full
compliance &
notify for
payment
MP: 20 m
Print
Cert.
MP: 10 m
Inform customer
to collect
MM: 240m
MM: 30 m
DES/Sr.
Engineer/
Engineer
MM :
masa menuggu
MP :
masa process
MP: 20 m
Sign
Cert.
Perbandingan Sebelum dan Selepas Projek
Perkara
Sebelum
Selepas
Kecekapan Proses (%)
4.07%
32.3%
Masa keseluruhan proses
5 hari
2 hari
Note: Kecekapan Proses (%) = (Masa Proses / Masa Diambil) X 100%
FINDINGS AND RECOMMENDATION
Certificate of Competency as a Wireman/Chargeman/ES/CEE
Item
1. Electricity
Ordinance and
Electricity Rules
1999
2. Client Charter
(Duration)
3. Cost
4. Application Form
5. Validity
Before Project
After Project
Remarks / Issue
Same
Same
-
5 days
1)
2)
3)
Form (N/A)
Process (N/A)
Approval (Rm30 ~
RM200)
2 days
1)
2)
3)
Form (N/A)
Process (N/A)
Approval (Rm30 ~
RM200)
Reducing the duration of
certificate Approval and
introducing the Electronic
Signature to the certificate.
Proposed to implement the
mobile features.
Kadar lesen mengikut jenis
sijil
eminds.sarawak.gov.my
eminds.sarawak.gov.my
Submission online
1 year
Same
-
FINDINGS AND RECOMMENDATION
Certificate of Competency as a Wireman/Chargeman/ES/CEE
Item
6. Renewal
7. Agency Involved
8. Supporting
Document
9. Type of
Application
Before Project
After Project
Remarks / Issue
Maximum Two (2) yrs
Same
-
NIL
-
Same
-
Same
eminds.sarawak.gov.my
a) MQA
a) Passport Photo
b) Photocopy of IC
c) Examination Result
d) 1st Aid certificate
Online