1. business and industrial

Bulevar Turisticka 77A
6000 Ohrid,Macedonia
tel.: +389 46 209 022
fax.: +389 46 209 024
email: [email protected]
w w w. i s o l u t i o n s . mk
Ние сме водечка компанија во областа на е – комерц и е – маркетинг платежни решенија и функционираме како провајдер чија
цел е изготвување и дистрибуција на моќни интернет платежни решенија и интернет услуги ширум целиот свет. Нашиот тим
се состои од професионалци во областа на бизнис менаџмент, технички и веб дизјан, од тука слободно можеме да кажеме дека
компанијата нуди комплетна услуга на своите клиенти вклучувајќи изготвување на стратегија, креативен дизајн, развој, корисничка
поддршка и интернет маркетинг. Со ова придонесуваме водечките трговци во рамките на електронската комерција да создадат
високо функционални и флексибилни решенија кои им овозможуваат на нашите клиенти да го зголемат нивниот онлајн потенцијал.
Моментално сме во потрага по нови и високо мотивирани кандидати со кои би ги потполниле местата во нашата релативно
нова и брзо растечка компанија. Доколку сакате да станете дел од нашиот тим и да помогнете при решавање на револуционерни
глобални е– комерц решенија, Ве молиме да аплицирате за некое од долу наведените работни позиции. Ова претставува
возбудлива и предизвикувачка шанса со огромен потенцијал за Вашиот приватен и професионален развој. Аплицирајте денес!
Website and Online marketing manager Interactive Solutions
Job Location: Ohrid,Macedonia
Ref number: IS0001
Legal Counsel Interactive Solutions
Job Location: Macedonia Ohrid
Ref number: IS0002
Overall purpose of role:
• Interactive Solutions is one of the leading Voucher Management system which
The role leads all initiatives on website and online channels. The overall purpose is: stands a-alone system that has been designed to manage the end-to end Lifecycle
• Develop website development strategy for Interactive Solutions to grow
of Virtual vouchers, from product creation through to Code generation.
Interactive Solutions brand preference, usage and market share, and allocate
• Interactive Solutions innovative technology and approaches to payments, coupled
resources accordingly to benefit Business Account growth;
with an increasingly complex and demanding legal and regulatory environment,
• Instruct/manage digital marketing agency efficiency (including website agency
provide robust career opportunities for lawyers motivated and driven by creative
and search agency) with best practices benchmarks ( internally and externally),
clients and a fast paced, cutting edge culture.
and more KPI driven contract structures
• Interactive Solutions is seeking a high caliber, experienced and energetic lawyer,
• Be the country representative on key cross-region/global projects (e.g. Homepage with an interest in payments and technology, to join the Macedonia company
revamp, potential portal migration down the road), and lead local cross-functional • The lawyer will work closely with the Interactive Solutions management Team in
team for implementation/ executions;
Macedonia and the UK and USA
• Due to the quickly changing environment of world markets & competitions, this particular role is required to be extremely agile and adept at changes, hence the
Job Requirements
candidate needs to be mentally capable and ready to manage changes.
The successful candidate will have the specific qualifications and experience:
Job Requirements
1. Strategy & Planning
• Drive the overall website strategy and online marketing strategy for
Interactive Solutions Macedonia
• Work in conjunction with global teams to develop actionable strategic initiatives
and share best practice.
• Manage marketing budget and agencies, prioritising for greatest returns
• Track and measure impact of activities to show ROI
• Explore for new opportunities from the market
2. Brand Understanding & Preference
• Synthesise the key drivers of Interactive Solutions brand preference, and create
compelling marketing campaigns to deliver an increase in preference
• Find key areas of opportunity on and off the Interactive Solutions website to
increase understanding of the brand
• Build models to link brand preference to revenue gains
• Leverage market research and analysis to prioritise activities
• Work with Global Brand and PR colleagues to ensure consistent message across
all channels
3. Strong Execution Focus
• Develop and execute quarterly & monthly marketing plans for Website
development, covering content update, functionality enhancement, search landing
page optimization,CRM promotion, etc.
• Own the ROI in online marketing channels on a daily, weekly, monthly, quarterly
and yearly basis
• Plan for multiple testing during the year and keep optimizing merchant
acquisition and engagement funnel to drive for better business results
• Execute email, banner and interstitial campaigns and develop regular reporting
on ROI
• Work with regional and cross-function team to ensure on-time, on budget and
quality delivery of website and online marketing projects
4. General Management
• Key member of Marketing Management team
• Acting as China lead or representative on high profile global/APAC strategic
digital marketing projects
• Assisting with management of wider marketing team including recruitment and
people development
• Managing relationships with external agencies and internal teams
Senior Business Development Manager Interactive Solutions
Job Location: Macedonia Ohrid
Ref number: IS0003
Do you want to help create the future of money?
Interactive Solutions Macedonia is focused on enabling commerce. We want to
make it easier and safer to shop and pay for things you want, anywhere and at
any time. We are focused on developing solutions that deliver value for our large
merchant and consumer base. If you’re keen to join a fast growing team of highly
motivated thinkers we might be the workplace for you.We don’t create products
because technology allows it – we use technology to make things work better. We
listen to our customers and we want to create wonderful experiences that are
commercially relevant.We currently have an exciting opportunity for a Senior
Business Development Manager to join our growing team in Ohrid Macedonia.
• Familiarity with legal issues arising in some or all of the following areas:
consumer and small business lending, technology, consumer protection,
financial services and operations. A specific interest in marketing and advertising
of consumer and small business financial services is preferred.
• Familiarity and prior work with some of the following laws and regulations is
preferred:UDAP, Reg E, TILA/Reg Z, GLB Act, FCRA, FACTA, FDCPA,
ECOA/Reg B, CAN-SPAM and other laws affecting consumer and small business
financial services.Experience with e-commerce, payments, credit cards or other
credit products is preferred.
• Ability to thrive in a fast paced environment and to tolerate change and ambiguity.
• Ability and drive to take ownership of projects and tasks which, in many cases,
will be matters of first impression.
• Openness to adapting his/her practice in response to the changing landscape
of the industry.
• Facility with a team-based approach to subject matter management and
knowledge sharing, and comfort with a flexible, agile environment that
emphasizes collaboration and team performance over management hierarchy.
The successful candidate will enthusiastically partner with Interactive Solutions
legal colleagues across our global organization.
• Creative thinker with strong problem solving skills and the ability to stay calm
under challenging circumstances.
• Familiarity with, and strong interest in, Interactive Solutions , mobile and
alternative payments, emerging payments technology and the payments industry.
• Exceptional writing skills, with attention to detail and ability to generate creative
original drafted documents.
• Outstanding written and oral communication skills and ability to work both in
teams and independently.
Customer Support Agent 1 Interactive Solutions
Job Location: Ohrid Macedonia
Ref number: IS0004
At Interactive Solutions, we think that providing excellent customer service is
pretty cool. Interactive Solutions is Service customers dealing with international
client daily. We are second to none in service excellence, and we are looking for
potential Interactive Solutions Teammates that share our vision of staying best in
class! As a frontline point of contact for our customers, This isn’t a job where you
just read a script – you are empowered to help make a difference in resolving
our customer’s questions by using creativity and skill to provide compassionate,
practical solutions with a positive and friendly attitude. We seek out those with
friendly, excellent communication skills and must to be able to communicate in
English at very high level that thrive in customer interaction in a quick paced
environment.
If you’re ready to take your career to the next level, here are just a few examples
of what we can offer you in return:
1. Newly revised compensation package
2. Benefits starting Day 1 of your employment
3. Tuition reimbursement
4. Limitless career opportunities and training programs
5. Community involvement in our local markets
6. Outstanding corporate culture and environment
Job Requirements
Core Duties:
•
During your assigned shift, you will handle and respond to constant inbound
Some key responsibilities
phone calls via telephone and occasional email inquiries concerning customer
• Utilise a consultative approach to sell Interactive Solutions to merchants in the
questions regarding Interactive Solutions account balances and charges,
retail and non-traditional sectors.
• Work with the Head of Enterprise Sales to develop and implement a strategic plan • Provide feedback to management regarding necessary changes and updates that
include policies, upgrades, and customer care issues
to aggressively drive Interactive Solutions growth with enterprise merchants in
• Participate in team learnings and stand up sessions as well as special projects as
the sector.
assigned.
• Actively engage clients by selling Interactive payment solutions in a compelling
• Dependent on the business unit need, the role will be assigned a scheduled shift
yet consultative style
within a 24hour period Monday through Sunday.
• Conduct customer meetings with senior level executives at the CEO, CFO &
COO level. Negotiate commercial terms, contracts and close deals with enterprise
Education
brands.
• Act as primary business development liaison with internal key contacts (Pre-sales Languages
engineers, Finance, Product, Legal and Marketing) for implementation and
Integration Manager Interactive Solutions
problem resolutions.
Job Location: Macedonia Ohrid
• Develop and maintain good relationships with key clients and work with
Ref number: IS0006
Marketing to develop programs that mutually benefit both Interactive Solutions
and the client
Currently, our Sales team is searching for a Sales Integration professional to serve
Job Requirements
as a key member of the Integration Team to (A) support Interactive Solutions
• Candidate MUST have a genuine passion for technology and be very “tech savvy” product integration to major merchants / carts / payment gateways,
• Bachelors Degree in Business, Marketing, Finance or a related field. Masters
(B)communicate and coordinate engineering issues related to product integration
Degree a bonus.
among Sales / Account Management and other internal divisions for new products
• 5 years+ experience in Sales & Business Development “hunting” with extensive and existing products,and (C) take initiative to nurse and develop the community
experience in negotiating with executive decision makers within the top
in Europe
companies in Europe
• Work in a market development capacity on Interactive Solutions opportunities in
• Experience in the digital commerce industry will be a bonus.
Macedonia .
• Exceptional consultative sales skills with a passion & hunger for Interactive
• Represent leading-edge applications in a complex environment.
Solutions and to win new business.
• Work with new merchants and partners to in navigating all facets of introducing
• Results oriented, analytical, self motivated & a “hands on” person with proven
new merchants / partners to the Interactive Solutions business.
ability to meet objectives & targets.
• Manage the integration of Interactive Solutions process and products lines into
• Proven success record in business development and relationship management.
merchant and partner business. Shepherd / guide in a hands-on manner the
• Excellent communication, interpersonal, organizational, negotiation and
merchant and partner relationships through the necessary integration phases until
presentation skills required.
Interactive Solutions is live-to-site.
• Ability to work autonomously as well as in a team – although the role will see the • Work with complex technology and in a customer-centric environment with
person interacting with many levels and across several disciplines, it is important
multiple decision makers at various levels.
that this person be able to self-manage and show initiative by being proactive.
Job Requirements
• Minimum of 4 years of experience in Integration or Technical Integration and
Data Entry / Administration 4 positions
project delivery is necessary.
Job Location: Ohrid Macedonia
• Prior experience in Pre-sales in complex Technology and Customer-centric
Temporary Position : 3 Months
environment working with / through multiple stakeholders at many levels is
Ref number: IS0005
essential.
• Ideal candidate will have an understanding of how payments impact a company’s
The successful candidate will be processing new sales leads data provided from
online business.
our customers. You will need to be highly accurate, numerate and also aware that
• Ability to build web applications using web languages such as PHP, Ruby, Python,
some tasks may be repetitive at times. Additionally in busy times, you’ll be
Java, C# and SQL.
assisting with incoming and outgoing telephone calls and recording on the CRM.
• Understanding of the web technologies such as TCP/IP, HTTP, HTML and
You’ll also be trained on basic file checking and also involved in telephone
JavaScript.
and e-mail liaison with customers.
• Comfort with outbound outreach is a must.
It’s important you’ll be a fast learner, have excellent Writing and Speaking
• Prior experience prioritizing tasks and managing performance in accordance with
attention to detail and to demonstrate flexibility.
company / BU’s goal.
Temporary job 3 months
• Working experience in the e-Commerce industry and/or in dynamic, fast paced
& results orientated organizations
Relationship Manager Interactive Solutions
Job Location: Ohrid, Macedona
Ref number: IS0007
The Relationship Manager is responsible for up-selling products and developing
promotions to grow our Product Service business with the top and medium size
account in Europe. In this effort and in conjunction with Sales, Integration,
Marketing, Product and Customer Service teams, the Relationship Manager will
be responsible for orchestrating efforts to drive growth in volume and market
share while ensuring unparalleled service levels. Through open and collaborative
engagements, the Relationship Manager will focus on building and maintaining
successful long-term relationships with our key Merchants.
Job Requirements
• Build relationships with Merchants’ senior management that engenders trust,
confidence, loyalty, awareness and mutual benefit,
• Work to resolve issues that threaten health of business relationship
• Conduct quarterly review meetings jointly with Merchants to conduct look-back
and to discuss Merchant business objectives and how interactive Solution can
help going forward.
• Learn Merchant product pain points and wish list, understand priorities and
urgency, and communicate this knowledge to Interactive Solutions management
• Keep Merchants informed of Product Roadmap and manage business relationship
for any post-launch re-integrations required
• Facilitate meetings with Interactive Solutions functional groups (Product,
Engineering,Risk, Ops, etc.) for learning and confidence building purposes and
with Interactive Solutions senior management when appropriate
• Work with Marketing on multi-merchant programs and development of collateral
• Sell into Merchant, engages Product, Marketing and Sales Engineering as needed,
negotiate terms/contract with customer service team.
• Identify and pursue opportunities for Interactive Solutions to penetrate new
properties or channels within an existing Merchant or family of Merchants
Customer Solutions Specialist Interactive Solutions
Job Location: Ohrid, Macedonia
Ref number: IS0008
Answer phone calls, emails, and case work from customers and work to resolve
customer queries in real time or pass the information to the most relevant
department so it can be dealt with appropriately.
Tasks involve: Research using the appropriate tools, limiting accounts as
appropriate or lifting limits based on appeal, closing out of buyer complaints,
tracking customer contacts and logging relevant case related information.
Proactively recommend and educate the customer about features and benefits of
products in order to improve their satisfaction and deepen their relationship with
Interactive Solutions Products . In undertaking this duty you will use Compass and
IT systems to recognize the opportunities and transition the call. Deliver on metrics
set for offered and accepted opportunities. (5%) Provide consistent feedback
regarding overall customer satisfaction, tools and processes. (5%)
Job Requirements
College degree or above
Customer service experience preferred
English requirements VERY HIGH
Strong verbal (phone) communication skills utilizing active listening and clearly
speaking to customers
Strong written (email) communication utilizing proper grammar and punctuation
Ability to work independently while making sound business decisions on case
information
Well-developed sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
Education
Degree or Equivalent
All job applicants must quote job reference number to which they are applying. All CV ‘S should be in English with
photos and should be emailed to [email protected] quoting the reference number in the subject heading all job
applications need to be received by the 15th of January 2015 and interviews will held from the 20th January 2015