ePostoffice
User Manual
Jan 2015
National Informatics Centre
NIC-CISD, Dak Bhawan, New Delhi
User Manual
Page 1
INDEX
S. N
CONTENTS
1.
Instructions to New Users
2.
Instructions to Already Registered Users
2.1 Philately Registered User
2.2 PLI Registered User
User Manual
PAGE NO.
3
9
15
Page 2
1. Instructions to New Users
Step
1.
Action
Step
2.
Action
 Go to ePostoffice site by giving the url https://epostoffice.gov.in/ on your
browser . The screen 1 opens.
 Click on enter and you reach screen 2 where services are listed .
New User Registration
Page 3
Step
3.
Action
Step
4.
Action
 For creating new user ,select service ‘philately’ and go to buy stamps in screen 3
 For creating New account , select ‘New User’ tab in screen 4
New User Registration
Page 4
New User Creation
Step
5.
Action
 In screen 5, enter username only alphabets in lower case. No other character or
variable is allowed.
 Password must have a minimum of six characters. It should contain alphabets,
numeric and special characters.
 Password and Confirm password should be same.
 The email id should be valid email id so that ecode can be send.
 The mobile No. should be valid Indian mobile no. so that mcode can be send.
 All the fields are mandatory. In case of any incorrect data the codes will not be
mailed to respective email id and mobile.
New User Registration
Page 5
Verification of User Account
Step
6.
Action
 Select ‘Verify User’ in Screen 4 .
 User has to fill the above form in Screen 6 .
 Enter username and password that you mentioned at the time of New User
Creation.
 Enter the ecode and mcode received on your registered email and mobile no.
 Please select the hint question from the given list and provide a desired
answer. Kindly remember or note down the hint question and answer for future
New User Registration
Page 6
use.
 Fill your personal details as required. The address field allows alphabets,
numbers and special characters like comma and hyphen.
 Enter the security pin and click on submit for completing the Registration.
Step
7.
Action
 Registration is completed and user can login into the ePostOffice system with
created credentials.
New User Registration
Page 7
2. Instructions to Already Registered Users
Step
1.
Action
Step
2.
Action
 Go to ePostoffice site by giving the url https://epostoffice.gov.in/ on your
browser and screen 1 opens.
 Click on enter and you reach screen 2 where services are listed .
Registered Users
Page 8
2.1 Philately Registered User
Step
3.
Action
Step
4.
Action
 Select service ‘philately’ and go to buy stamps in order to login as philately user.
 On login page or screen 4, user finds the option for ‘New User’, ‘Verify User’ &
‘Unlock/ Forgot password’. Manual and FAQ are also available on login form,
which can be downloaded and viewed.
 Enter username and password in the space provided.
 Click on Submit to login into the system.
Note : 3 subsequent incorrect login credentials can lock your account. For unlock use
Unlock/Forgot password link.
Philately Registered Users
Page 9
Step
5.
Action
Step
6.
Action
 Registered user can login into the system by providing registered username and
password.
 This will lead to home page(screen 5) where user can do transaction- buy
stamps, view transactions, edit registration and change password.
 Clicking on ‘Buy Stamps’ tab, will lead you to screen 6 where user can purchase
stamps by selecting it .
Philately Registered Users
Page 10
Step
7.
Action
Step
8.
Action
 Click on ‘My transactions’ tab to view transactions in philately.
 User can select any option-Period, Transaction No. etc to view transactions.
 Here in screen 7 it is shows period wise transactions.




Clicking on ‘Edit Registration’ tab user can edit his details .
This screen 8 is same for all the services – philately, pli .
Any information can be edited . As user scroll down , there is a submit button.
The validations for all the fields are same as in case of registration.
Philately Registered Users
Page 11
Step
9.
Action
Step
10.
Action
 Click on Submit button to save the modified details.
 Once user clicks on submit, then mcode and ecode are send on his registered
mobile number and email id.
 User has to re-login into the system in order to verify the codes .
 As user login again into the system, he needs to enter mcode and ecode in the
desired places shown in Screen 10.
 Click on verify to validate mobile number and email id.
 User needs to re-login to perform the transaction.
 Everytime user tries to modify/edit any of his details, he will receive codes on
mobile and email which he needs to verify .
Philately Registered Users
Page 12
Step
11.
Action
Step
12.
Action
 If user wants to change his password, has to select ‘change password’ tab.
This screen 11 is same for all the services – philately, pli .
 Provide old password, new password and confirm password and click on submit
to make the desired changes.
 Please note that old password and new password should not be same.
 Also see that new password should be different from last three passwords.
 If user forgets his password, has to select ‘Unlock/Forgot Password’ tab shown
in screen 12.
 This is same for all the services – philately, pli .
Philately Registered Users
Page 13
Step
13.
Action
 Enter the user id that is username which you have registered.
 Specify the hint question and answer that you have specified at the time of
registration.
 Provide a new password different from previous 3 passwords. Provide the same
in confirm password as well.
 Click on submit to activate your account as shown in screen 13.
Philately Registered Users
Page 14
2.2 PLI Registered User
Step
1.
Action
Step
2.
Action
 Select service ‘PLI’ and go to pay premium in order to pay the premium in
screen 14 .
 Enter username and password in the space provided in screen 15
 Click on Submit to login into the system.
PLI Registered User
Page 15
Step
3.
Action
Step
4.
Action
 If user wants to do transaction for pli/rpli then has to change the service form
‘select service’ checkbox to ‘PLI’
 Click on ‘pay premium’ tab, which leads to screen 16.
 Provide policy details and click on ‘view’ to proceed.
 Click on ‘My transactions’ tab to view transactions in pli.
 Screen 17 opens, where user has to select dates and policy details.
 Click on search to view transactions.
Note : Please see that all the other modules like edit transaction,change password and Unlock/Forgot
password are same as for the philately registered users.
PLI Registered User
Page 16