International Association of Commercial Collectors Momentum: Catching the Wave 44th Annual Convention January 21-23, 2015 The James Royal Palm Hotel, Miami Beach, Fla. Convention Agenda Wednesday, January 21, 2015 4:00 p.m. – 7:00 p.m. 5:30 p.m. – 6:30 p.m. 6:30 p.m. – 8:30 p.m. Registration (The Great Room Foyer) Welcome Reception (The Great Room Foyer and Breezeway) Annual Business Meeting/President’s Banquet (The Great Room) Thursday, January 22, 2015 8:00 a.m. – 9:00 a.m. Continental Breakfast/Registration (The Great Room Foyer, Florida Cookery Patio and South Shore) 9:00 a.m. – 9:15 a.m. Welcome (The Great Room) 9:15 a.m. – 9:30 a.m. Exhibitor/Sponsor Minutes 9:30 a.m. – 10:30 a.m. Session: Mega Marketing on a Shoestring Budget: IACC Unveils Your Tools to Succeed in 2015 Speaker: Leza Raffel, president, The Communication Solutions Group, Inc., Jenkintown, Pa. 10:30 a.m. – 11:00 a.m. Break/Exhibitor Networking 11:00 a.m. – 11:45 a.m. Session: Debt Collection in Europe: 29 Riders and One Horse! Panelists: Erwin Falkner, CEO, VYNTO GmbH & Co.KG, Munich, Germany Kornel Tinguely, president, Creditreform Romandie GNT SA, Lausanne, Switzerland 11:45 a.m. – 12:00 p.m. Exhibitor/Sponsor Minutes 12:00 p.m. – 1:30 p.m. Lunch (Florida Cookery & Patio, South Shore and Breezeway) 1:30 p.m. – 2:15 p.m. Session: Effective Use of Loyalty Programs to Benefit Bottom Line Results (The Great Room) Speaker: David Schattenstein, Keifer Law Firm, Wilkes Barre, Pa. 2:15 p.m. – 2:25 p.m. Exhibitor/Sponsor Minutes 2:25 p.m. – 3:00 p.m. Break/Exhibitor Networking (The Great Room Foyer) 3:00 p.m. – 4:00 p.m. Session: Hot Topics in the Commercial Collection Industry Moderators: Randy Frazee, president, Andersen, Randall & Richards, Inc, Tucson, Ariz. Greg Cohen, president & CEO, Caine & Weiner, Woodland Hills, Calif. 4:00 p.m. Adjourn for the day 6:00 p.m. – 9:00 p.m. Special Event – Nikki Beach Club – Continued on next page – Friday, January 23, 2015 8:00 a.m. – 9:00 a.m. Continental Breakfast (The Great Room Foyer) 9:00 a.m. – 9:45 a.m. Session: The “C” in CFPB (The Great Room) Speaker: Rob Föehl, vice president & general counsel, ACA International, Minneapolis 9:45 a.m. – 10:00 a.m. Break/Exhibitor Networking (The Great Room Foyer) 10:00 a.m. – 11:15 a.m. Keynote: The Art of Communication Speaker: John Crotty, executive vice president/partner, Avison Young, Miami 11:15 a.m. Adjourn for the day 12:30 p.m. Golf Outing at Turnberry Isle Golf Resort (Optional event)