1. business and industrial

2015
TRAINING OFFER
W W W.C C I FC .O R G
J O B .C C I FC .O R G
中国法国工商会
2015年培训
THE FRENCH CHAMBER OF COMMERCE
AND INDUSTRY IN CHINA
Beijing branch
FRANCE CHINE
中 国 法 国 工 商 会
HR
SERVICES
招
聘
与
培
训
Recruitment and Training
We know you, we know them
French Chamber
HR services:
A qualified HR team,
whenever you need it
▶ F IND
▶
THE BEST TALENTS
TRAIN YOUR STAFF
Our client s:
FRANCE CHINE
Air France, Airbus, Areva , Auchan , CNP Assurances S. A .,
EDF, GDF SUEZ , Mazars, Leroy Merlin, PSA , Saint-Gobain,
Serac , Servier, Schneider Electric , Société Générale,
Veolia, Thales, Total, TLScontact ...
中 国 法 国 工 商 会
Audrey REH BY
rehby. [email protected]
Tel: +86 (10) 6461 0260 -38
WWW.CCIFC.ORG
JOB.CCIFC.ORG
FRANCE CHINE
中 国 法 国 工 商 会
Dear Madam, Dear Sir,
The main role of the French Chamber of Commerce in China is to help French companies
succeed in Mainland China through information, networking and business development
services. In this regard, we are convinced that a company’s success not only depends on
its business plan or strategy but also deeply relies on its human resources.
Our 2014 Business Climate Survey reveals that while nearly 70% of French companies
intend to hire more employees in 2015, HR related issues remain the Top risk for most
businesses, including skilled staff shortage and management discrepancies. This is the
reason why, since 2004, on top of our recruitment service, we have proposed public and
in-house training courses to our members and clients. Today, CCIFC organizes around 50
professional training courses, independently or in collaboration with other organizations.
The topics of our courses are quite varied, e.g. Management, Human Resources,
Finance, Sales, Marketing or Personal development… and aim at addressing your
needs to reach your objectives.
This year again, we are very delighted to provide you with our Training Program for
2015 compiled into this catalog. Please have a look and discover our Training Offer
which includes our most successful training courses and much expected new ones.
For your complete information, all the courses are taught either in English or in Chinese to
support your teams’ development in China.
Besides the public courses, we are also strongly involved in the organization of in-house
trainings for you. Depending on your needs, we can propose:
1.All our public training courses as in-house trainings,
2.Tailor-made trainings matching your Company’s development objectives and staffs’
levels.
Finally, we would like to thank our long-time training cooperators: Spanish Chamber,
Swisscham, German Chamber, China-Italy Chamber of Commerce and Danish Chamber,
as well as all the companies that chose CCIFC trainings: Areva. Air Liquide, Airbus,
Alcan, Alstom, Altran, Andros, Arc International, Arkema, Auchan, Bernard Controls,
Bureau Veritas, Carrefour, Simon Associés, EDF, EFTEC, Ensival Moret, GDF-Suez,
Gemalto, Hermes, Lafarge, L'Oréal, LVMH, Novasep, PCM, PSA, Saint-Gobain, Safran,
Schneider Electric, Servier , Total, Thales, Ubifrance, Veolia…
We are committed to sharing our expertise with you, please let us know about your
training needs and expectations!
Warm regards,
Mrs. Nathalie Aniel
Beijing Branch Executive Director
CCIFC Beijing I French Chamber I 中国法国工商会
3
4
CCIFC’s HR services
With over 10 years’ experience, CCIFC’s HR department is well positioned to help you recruit
and train your employees.
1) Recruitment service
Building on the strength of over 10 years of expertise, the HR department acts as a placement
agency and is specialized in recruiting French and/or English speakers as well as multicultural
and multilingual professionals.
The recruitment process is divided into 4 steps:
1. We post your job description on our website dedicated to job offers: http://job.ccifc.org
2. We prescreen candidates from our CV pool of over 8000 candidates
3. We lead phone interviews with the pre-selected candidates
4. We provide you with a short list of potential candidates
2) Training offer
The HR department works with high-level consultants and with the
best French Business Schools to offer relevant and varied training
programs including communication skills, etiquette, management,
leadership skills, negotiation skills… This catalog showcases our
public training courses offer.
Besides the public courses, the HR department can also propose
tailor-made and in-house training courses according to our clients’
needs and expectations. CCIFC Training Offer can be held in CCIFC
meeting room dedicated to this kind of event.
For any question related to HR services, please contact Audrey Rehby:
[email protected] – (10) 6461 0260 ext. 38.
5
CCIFC 2015 Training offer – Read me first
This catalog aims at compiling all CCIFC’s public courses that will take place over 2015 in
CCIFC’s meeting room.
The catalog is divided into 3 parts:
1) Calendar of all public courses
The next 2 pages are dedicated to the calendar of all public courses to be held in 2015.
This provides our clients with an overview of CCIFC’s Training Program divided into different
categories.
2) Training offer presentation
The 2015 Training Program is divided into 7 categories:
• Professional skills
• Personal competence development
• Human resources solutions
• Leadership development
• Financial management
• Computer skills development
• Language skills development
3) Trainer’s network presentation
Over the past 10 years, we have been working with high level of consultants to provide our
clients with the most suitable trainings to address their needs and expectations. All the trainers
have been selected through the following process:
• CCIFC HR department meets the Training provider company to build the relationship and
make sure that the Training provider is serious and shares the same vision as CCIFC’s
clients
• CCIFC HR department meets the proposed Trainer to share the approach and the objectives
of the training
• CCIFC HR department attends a training ensured by the Training provider to assess the
training performance and the topic relevancy
• After each course, the trainees fill in an evaluation report assessing the Trainer, the training
content and the materials used for the course.
Further to these evaluation reports, CCIFC can decide not to renew the contract with its
Trainers.
6
All these categories gather different trainings to support our client’s teams in their development.
While going through the catalog, you will discover all the courses’ descriptions. Those
descriptions respect the following rules and order:
- The description is written in English. If the training is held in Chinese only or both in Chinese
and English, the training description is written in both languages (one page for each language).
- The description is composed of the following parts :
1.The title of the course
2.Key information at the top of the page, including:
• Objective: to understand what are the key take-away of the course
• Who should attend: to quickly identify who can benefit from such course
• Language: in English or in Chinese, or both
• Duration: from half a day up to 2 days
• Facilitator: name of the trainer
• Rating: average mark from previous participants. If the course is new, “New” will be
mentioned instead
3.A more detailed description of the course including:
• The course objectives
• The course outline
4.A table with the dates of the courses and the prices for members and non-members (VAT
included)
7
New
New
New
8
FRANCE CHINE
17-18
16
15
13-14
12
2
Christine
GAO
*All prices include VAT
Time master
Six Thinking Hats®
CH
CH/EN
EN
Presentations:
exceeding
expectations
EN
Making your meetings
a success
CH/EN
EN
Cross cultural
communication and
management in China
Mind mapping
introduction
EN
Business report writing
27-28
25-26
24
22-23
21
20
19
0.5
0.5
Felix
Heinzelmann
Harley
XIONG
2
1
Felix
Heinzelmann
&
Bree
ZHAO
Alistair
McArthur
0.5
1
Alistair
McArthur
Chloé
Ascencio
Alistair
McArthur
1
2
1
2
2
1
Colin
LI
Alistair
McArthur
May
HE
Alistair
McArthur
Cyril
Drouin
Duration
(Days)
900/1300
1000/1400(CH)
1100/1500(EN)
4000/4500
2000/2400
1100/1600
2500/3500
2100/2600
3900/5400
6000/8400
2400/2800
3900/5500
4000/4500
2900/3500
Prices*
23
Jan
4
(EN)
Feb
23
17(EN)
18(CH)
Mar
7-8
Apr
28-29
May
19
(EN)
17
15-16
25-26
Jun
CCIFC Training Offer 2015
Trainer
PERSONAL COMPETENCE DEVELOPMENT
CH
EN
Relationship selling:
effective steps for
growing sales
Win-Win negotiation
CH
Excellence in customer
service
EN
EN
Empowering your
executive assistant
Project Management:
Applying Skills
CH/EN
E-Commerce: how
to sell your products
online?
10-11
Language Page
PROFESSIONAL SKILLS
COURSE
中 国 法 国 工 商 会
Jul
27
11
3-4
Aug
15(EN)
16(CH)
Sep
20
(CH)
Oct
25-26
Nov
4
(CH)
Dec
9
New
New
New
New
Language
Page
CH
HR for non-HR
managers
EN
Leadership skills for
line managers
EN
EN
37
36
35
33-34
31-32
29-30
EN
EN
PowerPoint essentials
(2007/2010/2013)
PowerPoint for
presenters
40
39
38
*All prices include VAT
Advanced English in
business
English for elementary
learners
EN
EN
42
41
LANGUAGE SKILLS DEVELOPMENT
EN
Excel
(2007/2010/2013):
database management
COMPUTER SKILLS DEVELOPMENT
Budget management
and cost control
Finance for nonfinancial executives
and managers
FINANCIAL MANAGEMENT
CH
Essentials in
nanagement for new
leaders
LEADERSHIP DEVELOPMENT
CH
Confident recruitment
and selection skills
HUMAN RESOURCES SOLUTIONS
COURSE
Elliot
Zaagman
Elliot
Zaagman
Alistair
McArthur
Alistair
McArthur
Alistair
McArthur
François
Bernard
François
Bernard
Birgitta
Söderström
Christine
GAO
Lynn
HE
Lynn
HE
Trainer
80 units
80 units
1
1
1
1
1
2
2
2
1
Duration
(Days)
5300/5800
5300/5800
1800/2000
1800/2000
1800/2000
2800/3900
2800/3900
4400/4800
3900/5400
4400/4800
2200/2400
Prices*
19
Jan
Feb
16-17
Apr
11
19
May
Mar 16 - Jun 29
Mar 17 - Jun 30
26
Mar
9
30
10-11
Jun
Aug
Jul 6 - Oct 24
3
30-31
Jul
4
Sep
2
Nov
Oct 26 - Jan 30
29-30
Oct
2
Dec
PROFESSIONAL DEVELOPMENT
E-Commerce: How to sell your products online
电子商务：如何在网上推销自己的产品？
Objective
P
To understand how to set-up and manage your e-Commerce business in China
Who should attend?
P
P
Any brands or merchants with an e-Commerce or digital project
on the Chinese market
Entrepreneurs or e-Commerce practitioners can join this course
Language
CH/EN
Duration
1 Day
Rating
9.40/10
Facilitator
Cyril Drouin (EN)
COURSE OBJECTIVES
-- Understanding of the Chinese e-Commerce market, local players, Chinese internet user’s behavior,
Chinese digital strategy
- How to manage your e-Commerce operations in China?
COURSE OUTLINE
1.Market insight
-- What are the attributes of this market?
-- Who are the Chinese Internet users?
-- Who are the Chinese online buyers?
-- Focus on the mobile market in China
-- Market Size & Market Growth
-- Why does the Chinese consumer buy online?
2.Digital landscape
-- Who are the main players on the Chinese
Internet & e-Commerce market?
-- What do Chinese users do on the Internet?
-- A very specific and local market
-- Baidu: the leading search engine in China
-- Social networks are very important in China
(Weibo & Wechat Focus)
-- Payment methods in China
-- BBS importance in China
-- Mobile shopping
3.Marketplaces
-- The major importance of e-Marketplaces in
China’s e-Commerce scene
-- Business models of the e-Marketplaces in China
-- Tmall/Taobao focus
-- Merchandising & advertising on e-Marketplaces
-- Omni-channel
-- Omni-chanel in China – Times are changing
-- Users scenarios of the China omni-channel
-- How should retailers deal with omni-channel in
China?
4.Digital marketing in China
What are the leverages for a successful internet
strategy in China?; SEO & content marketing in
China; SEM & online advertising in China; Social
marketing ; Direct & email marketing.
5.E-Commerce platforms in China
Which technology fits which needs in China;
Specificities of your e-Commerce platform in
China; Hosting; Step by step: How do I build my
e-Commerce website?; IT & 3rd party system
integration (ERP, CRM, etc..).
6.E-Commerce operations
Import; Logistics; Shipping; Catalog; Digital;
Customer service.
7.E-Commerce strategy & case studies
8.Budget
Budget planning; A typical business plan for
e-Commerce.
9.A practical example:
“My pants company would like to sell online in
China”
Step by step: A brief competitor analysis; A
first e-Commerce strategy; Costing and budget
planning; KPIs; Business plan.
Date (EN)
March 17, September 15, 2015
Price (EN)
Member: 2,900 RMB/person
10
Non member: 3,500 RMB/person
Objective
P
如何在中国建立并管理电子商务业务
Who should attend?
P
P
该培训课程针对任何在中国市场上进行电子商务或数字营销的品
牌或商家
企业家或电子商务从业者都可以选择这门课程
Language
CH/EN
Duration
1 Day
Rating
9.40/10
Facilitator
Cyril Drouin (CH)
COURSE OBJECTIVES
-- 了解在中国的电子商务市场中，中国本土互联网用户的行为，中国的数字化战略
-- 如何管理您在中国的电子商务业务？
COURSE OUTLINE
1. 市场分析
-- 中国电子商务市场的特性是什么？
-- 中国互联网用户是谁？
-- 中国电子商务市场的买家是谁？
-- 聚焦中国移动市场
-- 市场规模
-- 市场增长
-- 中国消费者为什么在网上购买？
2. 数字市场
-- 中国互联网和电子商务市场的主要群体是谁？
-- 中国用户在互联网上做什么？
-- 一个非常具体的本地化市场
-- 百度：中国最领先的搜索引擎
-- 社交网络在中国很重要
-- 关注微博和微信
-- 中国的付款方式
-- BBS在中国的重要性
-- 移动购物
3. 交易市场
-- 电子交易市场在中国的电子商务中的主要重要意
义
-- 中国电子交易市场的商业类型
-- 关注天猫/淘宝
-- 电子交易市场中的商品销售和广告
-- 全方位渠道
-- 中国的全方位渠道– 时代在改变
-- 用户在中国使用全方面渠道的情况
-- 零售商如何应对中国的全方位渠道
4. 数字营销在中国
在中国取得成功的互联网战略是什么？；在中国的
搜索引擎优化和内容营销；在中国的SEM和网络广
告；社交营销；直接营销和电子邮件营销。
5. 中国电子商务平台
在中国，哪种技术能适应哪种需求；您的电子商务
平台在中国的具体情况；托管；分步：如何建立我
的电子商务网站？IT和第三方系统集成（ERP，CRM
等……）。
6. 电子商务运营
进口；物流；航运；商品详情；数字化；顾客服
务。
7. 数字IQ在中国
电子商务战略与案例研究；成功案例。
8. 预算
预算规划；典型的电子商务的商业计划书。
9. 实例：“我想在中国网上销售我公司的裤子”
分步：一个简单的关于竞争对手的分析；初期电子
商务战略；成本计算和预算规划；关键绩效指标；
商业计划书。
Date (CH)
March 18, September 16, 2015
Price (CH)
Member: 2,900 RMB/person
11
Non member: 3,500 RMB/person
PROFESSIONAL DEVELOPMENT
E-Commerce: How to sell your products online
电子商务：如何在网上推销自己的产品？
PROFESSIONAL DEVELOPMENT
Empowering your executive assistant
Objective
P To empower your executive assistants to make them work independently within strict time constraints
Who should attend?
P
P
Personal and executive assistants with experience assisting
managers and executives
Secretaries, administrative assistants and aeceptionists who
provide administrative support to personnel and teams
Language
EN
Duration
2 Days
Rating
9.70/10
Facilitator
Alistair McArthur
COURSE OBJECTIVES
Managers, directors, executives and their teams are
hard pressed to find executive assistants to manage
their busy agendas. In this two day workshop,
give your executive assistant the opportunity
to be exposed to time management, problem
solving, business writing and communication skills
to empower them to work independently. More
importantly, to become the first line of defense
against the innumerable distractions in your
supervisor's everyday work life. Participants will
engage in practical activities and be given tools and
templates applicable to their daily jobs.
-- Methods of prioritization
-- Decision and action planning
-- Asking questions and funneling
-- Problem identification and generating options
-- Effective method of writing emails
-- Delivering news
COURSE OUTLINE
Day 1
Morning – clear communication
1.What is communication
2.Barriers to communication
3.Asking the right questions
4.Key communication skill
5.Problem solving
6.Defining ‘MY ROLE”
Day 2
Morning - business writing
1.Email tips
2.Motivating responses
3.Email structure
4.Effective Emailing
Afternoon - time management and priorities
1.What is time management?
2.Strategies for priorities
3.What is a priority?
4.What’s your priority?
5.Distractions in the work place
6.An effective meeting
Afternoon dealing with problems effectively
1.Delivering effective messages
2.Agreeing and Disagreeing
3.Learning to say “No”
4.Getting to “YES” with your customers
5.Influencing
6.Planning your message to deliver constructive
solutions
Date
May 28-29, August 3-4, 2015
Price
Member: 4,000 RMB/person
12
Non member: 4,500 RMB/person
Objective
To communicate properly to ensure the most efficient customer service
P
Who should attend?
P
Language
CH
Sales manager, engineer, customer service support staff and
others who need to work with customers in their daily work.
Duration
2 Days
Rating
9.40/10
Facilitator
May HE
COURSE OBJECTIVES
-------
Understand the concept of excellence customer service
Understand the importance of good internal customer service
Learn the skills of effectively communicating with customers
Learn the skill of influencing and persuading customers
Learn the skills of effectively handling inquiries over the phone
Learn the skills of dealing with difficult clients and handling complaints
COURSE OUTLINE
1. Concept of excellence customer service
- Definition of customer service
- The factor and surveys of customer service
- Benefit of offering good customer service
- Elements of excellence customer service
- Develop the good customer service habits
2. Improving customers’ satisfaction
- Expectations of the customer to the service
- Tips of improving customers’ satisfaction
- Details make difference
3. Internal customer service
- Definition of internal and external customer
- Benefits of good internal customer service
- Enhance the informal communication
4. Communication skills
- Result orientated communication
- Assertiveness in communication
- Clarify customers’ needs by active listening
- Influencing and persuading customers by asking
right questions
- Communicating with different personalities of
customers
- Keep good relationship with customers
5. Telephone skills
- Importance of tone of voice
- Preparation before making phone calls
- Does and don’ts over the phone
- Answering, making, transforming, leaving message
and ending phone calls
6. Handling customers’ complaints
- Right attitude to the customer complaints
- Analysis the reasons of complaints
- Tips for handling customer complaints
- Emotion and stress management
Date
April 7-8, 2015
Price
Member: 3,900 RMB/person
13
Non member: 5,500 RMB/person
PROFESSIONAL DEVELOPMENT
Excellence in customer service
优质客户服务
PROFESSIONAL DEVELOPMENT
Excellence in customer service
优质客户服务
Objective
如何正确地沟通，以确保最合适的客户服务
P
Who should attend?
P
Language
CH
任何在工作中需要与顾客打交道的职业人士，包括销售、客户服务、
研发工程师等相关部门的雇员、主管和经理
Duration
2 Days
Rating
9.40/10
Facilitator
May HE
COURSE OBJECTIVES
-------
树立客户服务理念，掌握有效的客户服务技巧，提高客户满意度
认识内部客户的重要性，树立良好的内部客户服务意识
掌握与客户高效沟通的技巧
掌握服务过程中影响与说服客户的技巧
掌握电话沟通技巧与礼仪
掌握处理客户投诉的技巧
COURSE OUTLINE
- 坦诚布公的表达技巧
- 积极聆听客户的需求
- 用正确提问说服客户
- 与不同类型客户沟通的技巧
- 与客户建立良好人际关系的技巧
5. 电话沟通技巧与礼仪
- 电话沟通中语调的重要性
- 电话沟通前的准备工作
- 电话沟通应遵循的原则
- 接听、拨打、转接、留言、结束电话的标准流程
6. 有效处理客户投诉的技巧
- 客户投诉的意义认知
- 难缠客户的心理和投诉原因分析
- 处理客户投诉应遵循的原则、方法、步骤
- 有效管理情绪与压力的方法
1. 优质的客户服务的理念
- 客户服务的定义
- 客户服务的事实和调查
- 提供优质客户服务的益处
- 优质客户服务的特征
- 提供优质客户服务要养成的好习惯
2. 提升客户满意度的秘诀
- 客户对服务的期望
- 提升客户满意度的秘诀
- 服务制胜的秘诀——注重细节
3. 树立良好的内部客户服务理念
- 内部和外部客户的定义
- 提升内部客户服务的益处
- 加强团队内部非正式沟通的重要性
4. 高效沟通技巧
- 以结果为导向的沟通方式
Date
April 7-8, 2015
Price
Member: 3,900 RMB/person
14
Non member: 5,500 RMB/person
Objective
P
To develop the interpersonal skills to ensure high-level communications and to build relationship with
customers
Who should attend?
P
P
Key account managers and sales managers
All staff involved in influencing change (in internal or commercial
relationship)
Language
EN
Duration
1 Day
New
Facilitator
Alistair McArthur
COURSE OBJECTIVES
This program is designed to provide a practical approach to assessing ones’ strengths and areas for growthgenerating commitment to the interpersonal skills and awareness that create the foundation for superior
communications and building relationships with customers.
-- Demonstrate techniques to select communications styles that suit the other person’s comfort zone: the
essence of effective communication
-- Create the skills that allow for conflict to be managed strategically not emotionally during the sales
process.
-- Identify opportunities in the sales process to build and enhance relationships
-- Define the “Moments of truth” during sales processes to improve selling and relationships.
Trainees will undertake an online self-assessment before attending the course. The results will be shared
individually with each person.
SDI® (Strength Deployment Inventory®) is a self-awareness tool that bridges the gap between motivation
and behaviour by providing two integrated personality assessments that measure when things are going well
and when in conflict.
COURSE OUTLINE
1.Qualifying the sales opportunity
2.Aligning with the political landscape of the prospect
3.Selecting the appropriate competitive sales strategy
4.Developing a value proposition
5.Determining the best course of action to win the business
6.Moments of truth
7.Core individual strengths
8.Conflict in sales
Date
January 23, 2015
Price
Member: 2,400 RMB/person
15
Non member: 2,800 RMB/person
PROFESSIONAL DEVELOPMENT
Relationship selling: effective steps for growing sales
PROFESSIONAL DEVELOPMENT
Project Management: Applying Skills
Objective
P To acquire all the necessary skills to make your project a success
Who should attend?
P
P
Project leaders and PMO profession
People in charge of the implementation process/methods related
to project management or project environment (e.g. Design to
Cost, Costing, Finance)
Language
EN
Duration
2 Days
Facilitator
Colin LI
COURSE OBJECTIVES
This course will enable you to:
-- Have a common approach to project management
-- Implement basic project management processes and methods
-- Apply the project management culture and behaviour for project success
COURSE OUTLINE
What does the course cover?
1.Project planning
2.Project time planning
3.Cost planning
4.Risk and opportunity
5.Communications
6.Procurement and supply chain
7.Human resources
8.Project monitoring and controlling
9. Earned value
10. Closing and lessons learnt
Date
June 25-26, 2015
Price
Member: 6,000 RMB/person
16
Non member: 8,400 RMB/person
New
Objective
P To adopt the appropiate behavior that will lead your negotiations to success
Who should attend?
P Sales, purchasing and all senior level managers and professionals
who are responsible for winning the best deals for the companies
you are serving
Language
CH
Duration
2 Days
New
Facilitator
Christine GAO
COURSE OBJECTIVES
To understand and master the necessary mindset and negotiations skills in any negotiation setting
COURSE OUTLINE
Starting from attaining a deeper understanding of one’s own negotiating style, this course focuses on
strategies to accurately identify the different negotiatiing styles and psychological charateristics of self and
the other party, in order to have sufficient preparation before the negotiation and effective results during the
negotiation. On this basis, participants will also learn clarifying negotiating goals, seizing the right negotiating
moments, and relevant negotiation skills.
The course will cover the following topics :
1.Negotiating styles: understanding own style and differentiating different styles
2.Internal coordination before negotiation: key things to be covered and how to overcome cross-functional
cooperation barriers
3.Developing negotiation plan: clarifying goals and strategies to reach them through negotiation
4.Negotiation process: the six-stage negotiation mode; common difficulties and barriers and ways to
overcome them
5.Role play and sharing of successful negotiation case studies
Date
June 15-16, 2015
Price
Member: 3,900 RMB/person
17
Non member: 5,400 RMB/person
PROFESSIONAL DEVELOPMENT
Win-Win negotiations
双赢谈判技巧
PROFESSIONAL DEVELOPMENT
Win-Win negotiations
双赢谈判技巧
Objective
P 学习如何用合适的方法使谈判成功
Who should attend?
Language
CH
P 所有负责为公司在谈判中赢得最佳协议的高级商务人士。
Duration
2 Days
New
Facilitator
Christine GAO
COURSE OBJECTIVES
-- 掌握谈判过程中必需的心态和技巧
COURSE OUTLINE
本课程从了解自己的谈判风格入手，着重学习如何判断谈判双方的谈判风格和心理特征，从而有效地对谈
判做好充足的准备。在此基础上，明确谈判目的、精准把握谈判时机、洞悉对方的心理之后，再来学习谈判技
巧就能够变得轻松和高效。　课程包括如下几个部分：
1.谈判风格：了解自己的谈判风格；识别自己与对方的谈判和沟通风格的异同　2.谈判之前的内部协商：掌握协商的基本要素；有效沟通克服跨部门合作的障碍　3.谈判计划：清晰目标，进行组织内部沟通协调形成明确谈判计划　4.谈判过程：谈判的六个阶段模型；如何客户谈判过程的困难和障碍　5.角色扮演和成功谈判案例分享
Date
June 15-16, 2015
Price
Member: 3,900 RMB/person
18
Non member: 5,400 RMB/person
Business Report Writing
P
To understand the requirements for clear and meaningful reports
Who should attend?
Language
EN
P Staff who are expected to write reports for sales, customers,
finance, meetings and regular internal reporting
Duration
1 Day
New
Facilitator
Alistair McArthur
COURSE OBJECTIVES
The objective is to build the required skills to write 1 page to 4 pages reports so as to allow readers to clearly
understand meanings. This is achieved by learning report structure, types of reports, logical report writing
and common report writing language.
-- Writing and improving the quality of business reports
-- Compiling reports to ensure that content and format are appropriate
-- Determining the focus of the report – deciding on correct content
-- How to select format and structure to meet the readers needs
-- Ensuring that the document sequence is logical and meaningful
-- Presenting information differently: text, graphs, tables, and diagrams
-- Organising and structuring a technical text appropriately
-- Presenting the same information in different ways
COURSE OUTLINE
1.Introduction
-- Types of business reports
-- The purpose of business Rreports
-- The skills needed to write business
reports
2.Structure
-- Designing the structure - beginning,
middle, end
-- The format of a report
-- The importance of attractive presentation
in a report
-- The main sections of a report
-- Report writing practice
-- Writing the introduction
-- Writing the body of a report
-- Writing Meaningful conclusions &
recommendations
-- Writing an effective executive summary
3.Making your message clear
-- Rules
-- Short sentences
-- Long sentences
-- Paragraphing properly
-- KISS – Keep it short and simple!
4.Set action objectives
-- Action versus passive
-- Writing action objectives
-- Delivering the right message (structure)
Date
June 17, 2015
Price
Member: 2,100 RMB/person
19
Non member: 2,600 RMB/person
PERSONAL COMPETENCE DEVELOPMENT
Objective
Cross cultural communications and management in China
PERSONAL COMPETENCE DEVELOPMENT
Objective
P To work successfully with Chinese clients/suppliers or to manage a Chinese team
Who should attend?
P
P
Western leaders managing a Chinese team
Western sales and purchasing managers managing a business
relationship with Chinese companies
Language
EN
Duration
1 Day
New
Facilitator
Chloé Ascencio
COURSE OBJECTIVES
-----
Getting a deep understanding of Chinese cultural logics and values
Mastering the indirect Chinese style of communication
Working successfully with my Chinese client / chinese supplier
Managing a Chinese team
COURSE OUTLINE
1.Getting a deep understanding of Chinese cultural logics and values in which daily behaviors are
rooted: Daoistic/wateristic efficiency, paternalistic logic (impact on management), face logic (impact on
communication), guanxi logic (impact on professional relationships and business).
2.Mastering the indirect Chinese style of communication:
-- Getting keys to decode the left-unsaid, implicit disagreement, getting more feedback in the workplace,
effective meetings, getting people to participate the decision-making
-- Passing on more effective messages: convincing through Chinese reasoning style; giving a negative
feedback without damaging relationships
3.Working successfully with my Chinese client / Chinese supplier:
-- Building the trust/guanxi to get commitment
-- Communication exercises
4.Managing a Chinese team:
-- Understanding motivation levers and new generation’s expectations for a (Western) Manager
-- Building the team and a better cross-department cooperation
-- Getting commitment in the long term
Date
March 23, 2015
Price
Member: 2,500 RMB/person
20
Non member: 3,500 RMB/person
Making your meetings a success
P
To learn how to plan for a meeting and keep your meetings focused to end on time
Who should attend?
P Senior managers and team leaders who require regular meetings
P
with their colleagues and teams to ensure an efficient decision
making
Anyone who needs to set an agenda, decide the appropriate
attendees and ensure meetings stay on topic through
communication strategies.
Language
EN
Duration
Half day
New
Facilitator
Alistair McArthur
COURSE OBJECTIVES
An effective meeting begins with preparation and having the end in mind. How often are we dragged into
meetings which have no agenda, or worse yet, have no significance to our job and responsibilities. Effective meetings introduces a framework for ensuring the focus of meetings are clear, the list of attendees
are relevant, actions to be taken are decided in advance and communication strategies to keep the meeting
on topic.
-- Organising and preparing for an effective meeting
-- Tailoring your message for the style of the meeting
-- Realise how team work in meetings can lead to efficiency
-- Develop skills in listening, asking questions and giving feedback
-- Deal with conflict
-- Action oriented meetings and objectives
COURSE OUTLINE
1.What makes an effective meeting and outcome
2.Meeting agendas and how to prepare
3.Meeting styles: informative, directive, brainstorming
4.Lead meetings so that they are productive and directed
Date
August 11, 2015
Price
Member: 1,100 RMB/person
21
Non member: 1,600 RMB/person
PERSONAL COMPETENCE DEVELOPMENT
Objective
Mind mapping introduction
思维导图
PERSONAL COMPETENCE DEVELOPMENT
Objective
P
To organize your ideas and order things for your presentations, meetings, negotiations...
Who should attend?
P
Language
CH/EN
All people who are willing to make thinking and work more effecient
Duration
1 Day
New
Facilitator
Felix Heinzelmann (EN)
COURSE OBJECTIVES
Learn how to hand-draw mind map and use mind mapping in business area and daily life, to make it more
efficient, inculding :
-- Making work plan/ summary
-- Writing business proposal/plan
-- Preparing presentation/training
-- Project management
-- More persuasive in report to boss/superiors
-- Better memory
-- Releaseing the creative thinking
-- Quick notes
-- More effective life
-- ...
COURSE OUTLINE
1.What is mind mapping
2.Benefits and rules of mind mapping (first practice)
3.Mind mapping is the expression of brain
4.Use in working business (including practices)
5.More thinking in life (including practices)
Date (EN)
June 19, 2015
Price (EN)
Member: 2,000 RMB/person
22
Non member: 2,400 RMB/person
Mind mapping introduction
思维导图
P
学习如何为你的演讲、会议和谈判组织想法
Who should attend?
P
Language
CH/EN
所有职场人士，希望提升思考和工作效率的人。
Duration
1 Day
Facilitator
Bree ZHAO (CH)
COURSE OBJECTIVES
------------
学会手画思维导图，及在商务和生活中应用思维导图，包括：
制作工作计划/工作总结
更快编写商业方案
有效准备演讲/培训
和老板/上级汇报时，更有说服力
更高效项目管理
更高效记忆
释放创造性思维
快速记笔记
更有效的掌控生活
…
COURSE OUTLINE
1.什么是思维导图
2.思维导图的规则和益处（画第一幅思维导图）
3.思维导图与大脑的关系
4.商务工作中的应用（包括各个模板练习）
5.生活中的应用（包括练习）
Date (CH)
December 4, 2015
Price (CH)
Member: 2,000 RMB/person
23
Non member: 2,400 RMB/person
New
PERSONAL COMPETENCE DEVELOPMENT
Objective
Presentations: exceeding expectations
PERSONAL COMPETENCE DEVELOPMENT
Objective
P
To make the first impression the best one no matter the audience you are facing
Who should attend?
P
Language
EN
Senior Managers and Staff who deliver presentations regular and
require systematic feedback about their presentation skills and
require knowledge to better tailor their message to their audience
Duration
2 Days
Rating
9.20/10
Facilitator
Alistair McArthur
COURSE OBJECTIVES
Are you trying to close a deal, get your budget approved or preparing a presentation for the Board?
Is your message being lost or misread by your audience?
Presentations are a challenge and you are not comfortable standing in front of people?
Participants identify the characteristics of their audience, prepare presentations to meet audience
expectations and get feedback on delivering presentations specific to the audience they are most likely going
to be presenting to. This course will challenge experienced presenters to adapt their presentation style for
different audiences.
-- Identify traits of influential presenters and conduct an evaluation of your presentation style
-- Frame and improve your delivery style to accentuate your presentation strengths
-- Assess the audience and adapt presentation styles accordingly
-- Create presentation environments suitable for your audience
-- Create meaningful content that guides the audience to take action
-- Effectively deal with questions and objections
COURSE OUTLINE
Day 1
1.The influential speaker
2.Individual reports (self-assessed, known
strengths & areas for development)
3.Presentation #1: "A window into my world"
4.Charisma, passion & confidence: accentuate your
presentation to keep decision makers engaged
5.Delivery techniques
6.Presentation #2: the 60 sec spontaneous
Response
7.H a n d l i n g p o s t - p r e s e n t a t i o n q u e s t i o n s &
objections
8.Introduction to speech preparation and templates
9.Presentation # 3: the informative presentation
10. Homework assignment (prepare Presentation
#4)
Day 2
1.Presentation #4: speaking With passion
2.Visual aids: reassessment of effective usage (Eg,
PowerPoint: less is more)
3.Influencing - Adapting delivery to your audience’s
values & interests-SDI
4.Influencing - Adapting presentation style to
learning preferences\
5.Influencing - Psychology of influence: using the
AIDA structure
6.Influencing - Creating ‘value’ dialogue
7.Presentation # 5: a value proposition (your
needs, our solution, value to you)
8.Reaffirmation of individual presentation strengths:
enhancing confidence levels
9.Setting an action plan for future development
10. Close
Date
November 25-26, 2015
Price
Member: 4,000 RMB/person
24
Non member: 4,500 RMB/person
Six Thinking Hats®
六顶思考帽®
P To deeply improve the way, quality and speed of thinking
Who should attend?
P Managers and employees willing to conduct or contribute to more
productive meetings and discussions
Language
CH/EN
P Individuals and teams who are going through the different stages
of an M&A process might find this course highly beneficial
Duration
Half day
Rating
9.25/10
Facilitator
Felix Heinzelmann (EN)
COURSE OBJECTIVES
After your team learns the skills behind the Six Thinking Hats system they will:
- Hold critical meetings without emotions or egos making bad decisions
- Avoid the easy but mediocre decisions by knowing how to dig deeper
- Reduce conflicts at work and in private life,
- Increase productivity and even more important –be more effective
- Make creative solutions the norm
- Maximize and organize each person’s thoughts and ideas
- Get to the right solution quickly and with a shared vision
- Increase the quality of your thinking, become a better manager
- It may even make you a happier person
COURSE OUTLINE
1.Part 1: What is special about the Six Thinking Hats method?
-- Benefits of parallel thinking vs. adversarial thinking
-- Quality of thinking can be improved. Thinking is the basis of our actions, alas actions might also become
different as a result of an improved way of thinking.
2.Part 2: The Six Hats, one by one:
-- White Hat: calls for information known or needed
-- Red Hat: signifies feelings, hunches and intuition
-- Black Hat: is judgment – the devil’s advocate or why something may not work
-- Yellow Hat: has symbolizes brightness and optimism
-- Green Hat: focuses on creativity, the possibilities, alternatives and new ideas
-- Blue Hat: is used to manage the thinking process
3.Part 3: Six Hats applied – Using the hats in different situations:
-- Individual thinking
-- Communication settings
-- Team use
4.Part 4: Action plan after training
Date (EN)
February 4, 2015
Price (EN)
Member: 1,100 RMB/person
25
Non member: 1,500 RMB/person
PERSONAL COMPETENCE DEVELOPMENT
Objective
Six Thinking Hats®
六顶思考帽®
PERSONAL COMPETENCE DEVELOPMENT
Objective
P 深入改善思考的方式、质量和速度
Who should attend?
P 需要学习组织思考的实用方法，提高思考能力的管理者和员工
P 认同感（认同思维管理相关理论，或对思维管理有兴趣的人员）
P 中高层&关键岗位（可作为会议中的蓝帽人选，来掌控会议进度）
P 需求（目前的会议流程有痛点，对于提高会议效率有需求的人员）
Language
CH/EN
Duration
Half day
Facilitator
Felix Heinzelmann (CH)
COURSE OBJECTIVES
学会六顶思考帽，在工作和生活中的应用效果，包括：
1.使讨论更民主，提高会议效率效果
2.使思考更清晰、全面、客观从而做出最佳决策
3.避免冲突的工具
4.帮助团队多角度去看问题，避免片面，在多数人发现问题的地方找到机会
5.为创新提供了空间和时间，激发创造新价值
6.提高你的思维质量，成为更好的管理者
7.甚至：让您更幸福
COURSE OUTLINE
1.第一部分：开场：思维的重要性，什么是平行思维？
-- 思考是一门技术是可以通过学习和训练提高的。
2.第二部分：六顶思考帽子的讲解
-- 每顶帽子讲解：白帽，红帽，黑帽，黄帽，绿帽，蓝帽
3.第三部分：六顶思考帽在沟通和个人思考方面的应用
-- 个人应用：在个人思考方面的应用，例如：如何准备一次重要的汇报展示
-- 沟通应用：在沟通方面的应用，例如：在工作中与同事，领导的沟通，在家庭中如何处理婆媳关系
-- 团队应用：会议及团队讨论及项目
4.第四部分：关于如何在课后更好的应用六顶思考帽的建议
Date (CH)
October 20, 2015
Price (CH)
Member: 1000 RMB/person
Non member: 1,400 RMB/person
26
Rating
9.25/10
Time master
时间的主人
P To gain efficiency in your daily work through the implementation of time management tools
Who should attend?
P
Language
CH
All people who are willing to become more effecient in time &
energy management.
Duration
Half day
Facilitator
Harley XIONG
COURSE OBJECTIVES
- More thinking about goals in life/work
- Learning practical time management tools, such as Pomodoro Technique
- Get better ability of self-management
- Improve the work efficiency
COURSE OUTLINE
1.Module 1 :
-- Time line
-- Time thief
-- Life in control
2.Module 2 :
-- The four quadrant of time management
-- List of values
3.Module 3 :
-- Pomodoro technique
-- SMART principle
4.Module 4:
-- GTD system
-- Energy management
Date
August 27, 2015
Price
Member: 900 RMB/person
Non member: 1,300 RMB/person
27
New
PERSONAL COMPETENCE DEVELOPMENT
Objective
Time master
时间的主人
PERSONAL COMPETENCE DEVELOPMENT
Objective
P 在日常工作中通过时间管理获得效率
Who should attend?
P
Language
CH
所有职场人士，希望提升时间管理和和工作效率的人。
Duration
Half day
Facilitator
Harley XIONG
COURSE OBJECTIVES
-
更多思考和厘清人生目标（生活/工作）
学习“番茄工作法”等实用的时间管理工具
提升自我管理能力
提高工作效率
COURSE OUTLINE
1.模块1：
-- 时间线
-- 时间强盗
-- 掌控人生
2.模块2：
-- 时间管理四象限
-- 价值观清单
3.模块3：
-- 番茄工作法
-- SMART原则
4.模块4：
-- GTD系统
-- 精力管理
Date
August 27, 2015
Price
Member: 900 RMB/person
Non member: 1,300 RMB/person
28
New
Confident recruitment and selection skills
专业面试技巧
Objective
To lead an interview in order to get the right person for your vacancy
Who should attend?
P
Language
CH
For anyone involved in and new to the recruitment and selection
process or those with experience wanting to brush up their skills
Duration
1 Day
Facilitator
Lynn HE
COURSE OBJECTIVES
--------
Confidently recruit the right person for your vacancy
Understand the importance of getting it right
Use the most effective recruitment options
Spec out the job description to make sure you know what your ideal candidate looks like
Know the steps to plan and prepare for an interview
Think from an organisational perspective and project your company in the best possible light
Maintain your focus on the interview's primary objectives
COURSE OUTLINE
1.The Importance of getting it right
2.Attracting the right person
3.Preparing for interviews
4.Conducting the interview
5.After the interview
6.Personal development
Date
March 26, September 4, 2015
Price
Member: 2,200 RMB/person
29
New
Non member: 2,400 RMB/person
HUMAN RESOURCES SOLUTIONS
P
Confident recruitment and selection skills
专业面试技巧
Objective
P
利用面试找到适合职位的人选
Who should attend?
HUMAN RESOURCES SOLUTIONS
P
Language
CH
针对所有需要进行招聘面试的经理或高级经理
Duration
1 Day
Facilitator
Lynn HE
COURSE OBJECTIVES
--------
自信地招聘到适合的人才
了解招聘到正确的人的重要性
选取最有效的招聘方式
撰写职位说明，保证你知道要招什么样的人
掌握招聘面试的步骤
从公司的角度思考，向面试者展示公司的最佳形象
始终关注面试的首要目标
COURSE OUTLINE
1.招聘的重要性
2.吸引人才
3.准备招聘面试
4.主持招聘面试
5.面试之后
6.个人发展
Date
March 26, September 4, 2015
Price
Member: 2,200 RMB/person
30
Non member: 2,400 RMB/person
New
HR for non-HR managers
非人力资源经理的人力资源管理
Objective
P To acquire the basis of HR management to make the team succeed in their operational work
P Managers looking to improve their understanding and skills in
P
Language
CH
people management
CEO or GM of SMEs who needs to get the basis in HR to develop
their business and ensure their growth properly
Duration
2 Days
Facilitator
Lynn HE
COURSE OBJECTIVES
------
Understand the concepts and importance of human resource (HR) management
Identify clearly the business manager’s role and responsibility in HR management
Learn how to recruit, deploy, develop and retain the talent
Realize the importance of legal compliance and learn how to deal with staff issues
Well understand and cooperate with HR department
COURSE OUTLINE
1.What is HR management
2.Business manager and HR’s responsibilities
3.Key issues of HR management
4.HR management practice – recruitment, deployment, development and retention
5.Challenges and real problems in HR management
Date
April 16-17, July 30-31, 2015
Price
Member: 4,400 RMB/person
31
Non member: 4,800 RMB/person
New
HUMAN RESOURCES SOLUTIONS
Who should attend?
HR for non-HR managers
非人力资源经理的人力资源管理
Objective
P 了解人力资源管理的基础,使团队成功运营工作
Who should attend?
Language
CH
HUMAN RESOURCES SOLUTIONS
P 所有部门经理和主管
Duration
2 Days
Facilitator
Lynn HE
COURSE OBJECTIVES
------
了解人力资源管理的理念和重要性
明确业务经理在人力资源管理方面的角色和职责
学会如何选用育留人才
认识到在人员管理中的合法合规的重要性，并学会处理员工问题
更好的了解人力资源部的职能，并进行密切合作
COURSE OUTLINE
1.人力资源管理是什么
2.业务经理与人力资源管理者的分工
3.人力资源管理解决的核心问题
4.人力资源管理实务 - 选用育留
5.人力资源管理的挑战与现实问题
Date
April 16-17, July 30-31, 2015
Price
Member: 4,400 RMB/person
32
Non member: 4,800 RMB/person
New
Essentials in management for new leaders
新经理人的管理基础
Objective
P To acquire and develop management skills to build the team spirit and team work
Who should attend?
Language
CH
P New managers up to two years of management experience
P High potential employees who will be the future managers of the
company
Duration
2 Days
New
Facilitator
Christine GAO
To facilitate development of new mindset and acquisition of new management and leadership skills that
supports the success of different levels of Managers
COURSE OUTLINE
While managing a team, you are faced with a different set of challenges that may include setting goals and
performance targets, effective time management, motivating people, handling conflict and bad performance,
effective delegation and communications, etc. Like anyone who enhances his/her career from an employee
to a management role, the above challenges are mostly common. The existence of these challenges are
not due to lack of personal capabilities, rather they are the result of the changes of roles, responsbilities,
environments, professional relationships and tasks at hand that manangers face with the career
enhancement.
Successful management practices in new leadership roles require sufficient personal adjustment to the new
roles and acquisition of new management and leadership skills.
This two-day course will cover :
1.Managing time
2.Setting goals and objectivs
3.Management style awareness
4.The Art of delegation
5.Critical conversations and handling conflict
6.Giving feedback in performance reviews that encourage and empower
7.Building trust and personal leadership
Date
June 10-11, 2015
Price
Member: 3,900 RMB/person
33
Non member: 5,400 RMB/person
LEADERSHIP DEVELOPMENT
COURSE OBJECTIVES
Essentials in management for new leaders
新经理人的管理基础
Objective
P 让新领导人获得并加强管理能力，建设团队精神和团队合作
Who should attend?
Language
CH
P 此课程既极具针对性，符合拥有两年以上经验经理人的实际需要，
又满足企业系统发展有潜力人才的需求。
Duration
2 Days
New
Facilitator
Christine GAO
COURSE OBJECTIVES
LEADERSHIP DEVELOPMENT
帮助新经理人建立有效管理实践所需的成功心态和必备领导能力
COURSE OUTLINE
管理一个团队时，类似时间管理、确立目标、激励员工、应对冲突、有效授权等都是经理人或多或少都会
遇到的典型问题。很多时候并不是因为管理者本身的能力不足，而是因为职位改变之后，面对在企业中扮演的
角色、周围的环境、需要处理的事务、经常接触的人群等一系列的改变，一下子无法适应，同时缺乏在新职位
上需要用到的新的管理技巧。成功的管理实践需要您在角色变换时候及时调整自己，同时需要掌握相应的领导
和管理技巧。在这个两天的培训课程中您将学习：
1.有效管理时间
2.设立目标
3.清晰个人管理风格
4.授权的艺术
5.关键对话和冲突解决
6.如何利用绩效反馈激励员工
7.建立信任提升个人领导力
Date
June 10-11, 2015
Price
Member: 3,900 RMB/person
34
Non member: 5,400 RMB/person
Leadership skills for line managers
Objective
P To help local supervisors develop their leadership skills in order to have a highly-motivated and highlyefficient team
Who should attend?
Language
EN
leaders and local supervisors with several years of
management experience
Duration
2 Days
Rating
8.50/10
P Team
Facilitator
Birgitta Söderström
To enable local supervisors to grow their management skills fast - and get on the fast track to achieving
leadership success as well as become a stronger, more confident and respected leader
COURSE OUTLINE
1.Leadership fundamentals and issues all new managers face
2.Developing your personal leadership strengths
3.Building a highly motivated, high-performance team
4.The mechanics of the manager's job
5.Communication techniques every manager should know
6.Managing your time, priorities and projects
7.The leader's role in making change happen
Date
October 29-30, 2015
Price
Member: 4,400 RMB/person
35
Non member: 4,800 RMB/person
LEADERSHIP DEVELOPMENT
COURSE OBJECTIVES
Finance for non-financial executives and managers
Objective
P To better understand the financial statements and the fundamentals of business valuation
Who should attend?
P Business Managers and Department Managers (incl. sales and
marketing)
P Accountants, Corporate Treasury Managers
P Investment Professionals
P Any staff with a non-financial background
Language
EN
Duration
1 Day
New
Facilitator
François Bernard
FINANCIAL MANAGEMENT
COURSE OBJECTIVES
-- Breakthrough the language of finance
-- Understanding the basic accounting model and its limitations
-- Analyzing and interpreting financial statements within the context of industry analysis and macroeconomic
fundamentals
- Providing rigorous tools and approaches to measure the effectiveness of expenditures
-- Clarifying financial statements and their relationship to strategic decisions
-- Communicating more effectively with financial managers and accountants
-- Understanding different valuation techniques and respective benchmarks
COURSE OUTLINE
This one day training teaches the basics of financial reports, as well as the fundamentals of business
valuation and the creation of shareholder value. The course begins by describing the accounting process and
the creation of financial statements. After understanding the basics of the financial statements, participants
will be explained how financial statements reveal the company’s operations and finance truth behind the
data. In the last part of the session, participants will become familiar with the understanding and use of
financial accounting information in capital investment decisions.
Knowing how to read financial statements is a great asset in analyzing business opportunities, assessing
financial risks, communicating, and dealing with the real business situations.
The training is based on case studies in order for participants to become familiar with the basic guidance
behind Finance and Accounting and the preparation of the three main financial statements, Balance sheet,
Profit and loss account and Cash flow statement. It also includes the analysis of the main items of the annual
report of a listed company.
Date
May 19, 2015
Price
Member: 2,800 RMB/person
36
Non member: 3,900 RMB/person
Budget management and cost control
Objective
P To get the necessary skills to better control the costs and decide the pricing
Who should attend?
P Top management and Top Executives
P Business Managers, Department Heads & Line Managers (incl.
P
P
P
sales and marketing)
Accountants, Corporate Treasury Managers
Professionals of any department involved in the budget process
Any staff with a non-financial background
Language
EN
Duration
1 Day
New
Facilitator
François Bernard
-- Budget management and cost control: how to improve the performance of an Organization
-- Budget and decision making: understanding the costs and the pricing
-- Budgeting: the process providing rigorous tools and approaches to measure the effectiveness of
expenditures
-- Follow up of budget realization and improvement: accounting for control
-- Capital budgeting and investment decision
COURSE OUTLINE
More than ever, Executives and managers have to understand how their decisions affect costs and how
understanding costs and managing them properly is the way to success in an organization. This one day
training teaches the basics of financial reports, but above all the fundamentals of management accounting
which is considered as the tool to enhance executives and managers ability to take adequate decision in
an ever-changing environment.After understanding the basics of management accounting and its link with
financial accounting, participants will be explained how to build budgets and implement cost control systems
in a company. In the last part of the session, participants will become familiar with the understanding and use
of financial accounting information in capital investment decisions.
The training is based on case studies in order for participants to become familiar with the basic guidance
behind budgeting, cost control, valuation and financing of projects. Participants will understand how to build a
Master budget and reconcile it with financial statements and, beyond that, how strategic decisions are linked
with the quality of information that will support these strategic plans and decisions made in the company.
Date
June 30, 2015
Price
Member: 2,800 RMB/person
37
Non member: 3,900 RMB/person
FINANCIAL MANAGEMENT
COURSE OBJECTIVES
Excel (2007/2010/2013): database management
Objective
P To use Excel more efficiently for database management
Who should attend?
Language
EN
P Marketing, sales, HR, accounting
P Team members who regularly use Excel to manage databases
Duration
1 Day
Rating
9.15/10
Facilitator
Alistair McArthur
COURSE OBJECTIVES
COMPUTER SKILLS DEVELOPMENT
If you manage databases using Excel, you will want to attend this course. We will walk you through the steps
of working with multiple workbooks and merging them into one easily managed database. If you accumulate
databases on a regular basis from your sales team, research or events, you will most likely want to update
your master database with information while removing all duplicate information.
The full day course will provide you with the knowledge to start using Excel to manage your information more
effectively, while saving you hours of frustration.
-- Enhance Excel understanding and familiarise with common Excel tasks
-- Speed up tasks through knowing where to go for tips
-- Manage multiple workbooks and share information
COURSE OUTLINE
1. Excel efficiency and
shortcuts
-- Speed up your operation
-- Finding and replacing data
-- Auto-fill
-- Freezing panes
-- Relative and absolute
Addressing
-- Checking errors with
formulas and functions
-- Auto-sum
-- The Naming Concept
-- Naming cells and naming
ranges
-- Using names and ‘named’
ranged in calculations
2. Formulas and functions
-- Creating
-- Editing
-- Copying relative and
absolute references
-- COUNT
-- MAX/MIN/AVERAGE
-- The IF Function
-- Errors
3. Working with text
-- Text to columns
-- Text manipulation and
functions (MID, Left, Right,
Len, Trim, Concatenate,
Upper, Lower, Proper, etc)
-- Concatenation
Date
June 9, December 2, 2015
Price
Member: 1,800 RMB/person
38
4. The data menu
-- Using filters for large lists
-- Sorting lists
-- Group data
-- Subtotals
-- Sort – special
5. Advanced features
-- Advanced filters
-- Setting up criteria ranges
for filtering
-- Lookup functions - V and H
-- Sharing a workbook
6. Tables and Charts
-- Simple Tables and Charts
-- Pivot Tables and Charts
-- Analysing data
Non member: 2,000 RMB/person
PowerPoint essentials (2007/2010/2013)
Objective
P
To understand how to use PowerPoint to make a clear presentation for your audience
Who should attend?
P Staff involved in purchase, sales and marketing departments who
P
are required to make presentations for providers or clients
Staff who are required to use PowerPoint to communicate ideas,
trends and business updates
Language
EN
Duration
1 Day
Rating
9.70/10
Facilitator
Alistair McArthur
Are you trying to make an impact in your presentations or training? Do you want to create a PowerPoint for
you and notes for your attendees?
This course will introduce you to concepts to use PPT to your advantage to prepare not only great
presentations but something people can meaningfully walk away with:
-- Enhance current PPT capability
-- Use technology to your advantage
-- Learn to prepare great hand outs and use PowerPoint as professional presenter.
-- Planning your presentation for time
-- Improve your message for your audience
COURSE OUTLINE
1.Creating and working with tables
-- Inserting and drawing tables
-- Inserting and deleting columns and rows
-- Working with cells
2.Constructing table layout
-- Changing your border
-- Shading and fills
-- Adding and formatting wordart
3.Working with charts and graphs
-- Creating charts and graphs
-- Adding titles and data
-- Legends and labels
-- Organisational charts
-- Resizing
4.Customizing your diagrams
-- Adding/editing shapes
-- Altering diagrams
-- Changing diagram schemes
-- Incorporating text
5.Inserting pictures and images
-- Text, captions, and picture order
-- Picture layout, frame shape, and design
templates
-- Applying colour effects
6.Implementing animation
-- Entrance and exit effects
-- Emphasis effect
-- Animation schemes
-- Add and draw motion paths
-- Speeds and timing pptions
7.Reviewing a presentation
-- Sending a presentation for review
-- Adding comments and making changes
-- Combining reviewed presentations
8.Delivery options
-- Packaging a presentation to a CD
-- Opening packaged presentations
-- Delivering a presentation on a computer
Date
January 19, July 3, 2015
Price
Member: 1,800 RMB/person
39
Non member: 2,000 RMB/person
COMPUTER SKILLS DEVELOPMENT
COURSE OBJECTIVES
PowerPoint for presenters
Objective
P
To strengthen your presentations and influence your audience
Who should attend?
Language
EN
P Experienced managers required to give presentations with impact
P Training managers required to prepare materials for workshops
Duration
1 Day
Rating
9.50/10
Facilitator
Alistair McArthur
COURSE OBJECTIVES
COMPUTER SKILLS DEVELOPMENT
This unique course combines both the skills of PowerPoint and presentations in 1-day. This course will
introduce you to concepts to use PPT to your advantage and to prepare not only great presentations but
present it with confidence:
-- Enhance current PPT capability
-- Use technology to your advantage
-- Learn to prepare great hand outs and use PowerPoint as professional presenter
-- Planning your presentation
-- Delivering your message with confidence
-- Introduction to presentation techniques
COURSE OUTLINE
1. Module 1: PowerPoint essentials
-- Slide masters and templates
-- Tables, charts and inserting objects
-- Drawing skills
-- Speaker notes and hHandouts
Activity: edit a previous presentation
2. Module 2: planning your presentation
-- Presentation types and styles
-- Mind mapping
-- Pre-presentation worksheet
-- Delivery notes template
Activity: mapping a presentation
3. Module 3: preparing and delivering your message
-- Audience analysis
-- Starting your presentation with confidence
-- Referring to PPT as a tool
-- 4 steps of communication
Activity: draft presentation
Date
May 11, November 2, 2015
Price
Member: 1,800 RMB/person
40
Non member: 2,000 RMB/person
English for elementary learners
Objective
P
To acquire basis in English language and be able to have a daily life conversation
Who should attend?
P
English language learners who currently struggle with day-to-day
English competence
P
All people who are beginners in English language
Language
EN
Duration
80 units
New
Facilitator
Elliott Zaagman
COURSE OBJECTIVES
To build functional English competence in daily activity and conversation.
To enable participants to achieve mastery of the following English language points:
-- Present simple tense
-- Present continuous tense
-- Present perfect tense
-- Past simple tense
-- Adverbs of frequency
-- Wh-questions with do
-- Prepositions of place
-- Comparative and superlative adjectives
-- Modal verbs would, will, could and should
-- Infinitive compliments
-- 300-500 key vocabulary words
LANGUAGE SKILLS DEVEPMENT
COURSE OUTLINE
1.Describing yourself and others
2.Giving directions
3.Basic email writing
4.Describing your job
5.Shopping and eating
6.Traveling
7.Discussing the weather
8.Making phone calls
9.Family
10. Free time and leisure
11. Music
12. Health
13. Much more…
Date
March 17 - June 30
Tuesday evenings 18:15-20:45, Saturday mornings 9:30-12:00
Price
Member: 5,300 RMB/person
41
Non member: 5,800 RMB/person
Advanced English in business
Objective
P
To improve your English language fluency and be able to work and negotiate in English
Who should attend?
P
P
Professionals who are required to use English as a working
language and would like to improve those skills
All people who have functional English communication skills, but
mastery of the language is not required
Language
EN
Duration
80 units
Rating
9.40/10
Facilitator
Elliott Zaagman
COURSE OBJECTIVES
-- To develop the English language competency of participants in professional situations
-- To improve the interpersonal and cross-cultural skills of participants in ways that are directly applicable to
their professional lives
LANGUAGE SKILLS DEVELOPMENT
COURSE OUTLINE
1.Delivering your elevator pitch
2.Professional business emails
3.Communicating in a diverse zorkplace through DiSC
4.Cross-Cultural competence
5.Negotiating for win-win solutions
6.Stress management
7.Time management
8.Essentials of finance
9.Leadership and Emotional Intelligence
10. Goal-setting and feedback
11. Meeting management
12. Keys to persuasion
13. Developing others for high-performing teams
14. Many more…
Date
March 16 - June 29, July 6 - October 24, October 26 - January 30
Monday evenings 18:15-20:45, Saturday afternoons 14:00-16:30, 2015
Price
Member: 5,300 RMB/person
42
Non member: 5,800 RMB/person
Established in 1996,
Châteauform’
is entirely dedicated to your business
meetings and seminars.
More than forty houses, everywhere
in Europe and now in China,
will be delighted to welcome you.
Here, you are at home...
Contact
Marie Bernheim
Customer Relations China
t: + 33 1 77 48 10 45 • m: + 33 6 45 46 88 62
email: [email protected]
www.chateauform.com
Trainer’s network presentation
AirBusiness Academy
AirBusiness Academy, 100% owned by Airbus, is a global learning platform to develop
knowledge, skills and behaviors. Our training courses cover:
• Aviation management: aviation strategy, airline business and operations, aircraft
maintenance and engineering
• Leadership: team dynamics, personal development, change management, communication,
creativity and innovation
• Operationa lmanagement: project management, risk and opportunity management, lean,
supply chain, quality management
The courses can be run in Chinese or English. They are open to aeronautical companies
and other industries.
Colin LI
Colin has been a trainer for AirBusiness Academy since June 2014. He is now the
focal point for Operational Management and Leadership training in China.
He runs training in Project Management, Employee Engagement, Leading Change,
INSPIRE and Future Leader Program.
Before joining ABA, Colin was with several transnational companies, assuming
different leadership roles in the supply chain, purchasing, quality and project
management functions. His earlier part-time training experience covered negotiation,
strategic sourcing, risk management and effective communication.
de Bono China
de Bono Thinking Systems was founded in 1991, focusing on training of Edward de Bono’s
“Practical, Radical, Innovative” thinking methods for the various institutions. To date, we have
more than 20 distributors in 57 countries. Over 1,000,000 people have attended these thinking
skills courses worldwide. de Bono China, was established in 2003 in Beijing with offices
in Beijing, Shanghai and Shenzhen. Being the exclusive Authorized Distributor of de Bono
Thinking Systems in Mainland China, they strive to deliver professional in-house training
services for institutions in the region.
Felix Heinzelmann
Moved to Beijing from his native Munich in 1996. His core motivation to train is to
create some inspiration for his audience. Engaging, honest training style. Uses the
tools he trains and knows the application traps.
With more than 10 years experience of training and consulting, Felix is specialized in
training of thinking, mind mapping, team building, planning and strategizing solutions.
Fan of Six Thinking Hats, he deeply understands its power and has delivered training
for many top 500 and big enterprises.
With Felix, trainees learn by practice, through an interactive training.
CCIFC Training catalog
Trainer’s network presentation
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Trainer’s network presentation
BysoftChina
BysoftChina is a Digital e-Commerce Agency. BysoftChina has grown to a major e-Commerce
service provider with 11 years experience in e-Commerce in China. We offer a full range
of services for e-Commerce merchants,brands and retailers, from e-commerce strategy
consulting to setting up the platform either standalone website or on the major marketplaces
in China (Tmall, JD, etc.) to digital marketing(SEO, SEM, Social networks, Analytics) and
daily operations (customer service, logistic). Over the years we have built a comprehensive
approach to help brands to succeed in e-Commerce in China.
Cyril Drouin
Cyril Drouin, founder and CEO of the e-Commerce global Agency BysoftChina, lives
in China since 1998, and founded BysoftChina in 2003.
With over 15 years of experience in the field of e-Commerce and the Internet in China
and Europe, Cyril helps brands through the entire lifecycle of an e-Commerce project,
from consulting to implementation, digital marketing and monitoring performance.
Cyril has built an expertise in digital strategy and e-Commerce in China as well as in
the management of market places and localization in China of leading e-Commerce
technologies.
He hosts high level training sessions about “e-Commerce in China” few times a
year in China and around the world. Cyril holds a Master degree IT & Mathematics,
speaks fluent French and English and has a good practice of Chinese and Korean.
Cornerstone Group
Cornerstone Group is one of the earliest and largest Human Resources Consulting companies established in China, committed to introduce the world’s best human capital solutions
and management technologies to China. With the help of its over 100 global expert networks,
Cornerstone Group is aspired to become the global partners in human capital development
for businesses and companies who are aiming for the global markets.
Christine GAO
Christine Gao was one of the first professional coaches certified by International
Coach Federation in China (2006). Internationally (N.A. and China), Christine has
delivered Executive and Team Coaching to Fortune 500 companies for over 10 years.
She is a Professional Certified Coach (PCC) with International Coach Federation
(ICF) and Director of Cornerstone Executive Coaching in China. A bi-lingual
(Mandarin/English) Executive & Team Coach, Christine is recognized for her indepth knowledge of business and cultural differences between China and the West.
Christine supports Cornerstone Executives Coaches in China to provide Cornerstone
International clients with the highest value, world-class Executive Coaching services.
CCIFC Training catalog
Trainer’s network presentation
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Trainer’s network presentation
Customer First Consulting Company
Founded in 2007, Customer First (C1st) is a professional wholly foreign owned German
services company, specializing in general business skills, management training programs
and creative team events.
Bree ZHAO
Bree is specialize in training of mind mapping, innovation thinking, and communication
skills. She deeply understands the power of mind mapping in daily use in job of
training and management, and is willing to share with more and more people.
With more than 8 years training experience for many big enterprises. .
Harley XIONG
Harley is specialized in business English and business skills training. She has nearly
ten years experience of business English training. She is a certificate trainer of
Cambridge English (TKT, the University of Cambridge ESOL Examinations)
She trained lots of trainees from big companies and public institutions such as:
Lenovo, HP, Samsung, Sinopharm, CCTV, the State Information Center, etc...
DEMOS Group
Created in 1972, Demos successfully entered the Paris stock market in June 2007, and became
the first publically listed training company in Europe. Partnering with over 35,000 customers
worldwide, the Group is a key European player in learning and development and HR consulting.
Lynn HE
Lynn has accumulated nearly 20 years of solid HR experience in MNCs, e.g. KPMG,
WesTrac, BASF, Cummins, DSM, etc. and gained rich knowledge and skills in
various HR functions like talent acquisition, employee relationship, performance
management, talent development, etc. by playing the roles as HR consultant, HR
generalist and HRBP.
She provides several trainings such as: Confidence Recruitment and Selection Skills,
Performance Management, HR Training for Non-HR Manager or How to Become an
HRBP. Her style is very interactive, lively and humorous, the apply theory to reality.
CCIFC Training catalog
Trainer’s network presentation
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Trainer’s network presentation
FJA & PARTNERS
FJA & Partners was launched in China in February 2009. This company is focusing on
risk management issues considered as a way to develop business and improve business
performance. It includes financial, tax, management, training and coaching, executive search
issues. FJA & Partners has developed a new and comprehensive model to address challenges
specific to the Chinese environment for SMEs and corporations.
François Bernard
François has more than 35 years experience in providing audit services and due
diligence assistance to multinationals of different industries including manufacturing
companies. François started to work in China in January 1995 when his firm RSM
Salustro Reydel established a Representative office. In 2005 his firm joined KPMG
France and François was seconded to KPMG China as Partner until end of 2008. In
February 2009, Francois launched FJA & Partners. Initially, the company did focus
on financial and risk management services. In 2010, based on corporations request
for training, FJA & Partners started a new business line dedicated to training in
Finance and related matters.
François was graduated from ESSEC Business School (France) and is graduated
from a Master’s degree in Business Law from Paris II Panthéon Assas University
(France). He is also a Certified Public Accountant.
IPS
IPS is a personal and organisational development company that provides innovative and
customised training solutions and coaching for teams and individuals.
Providing a wide range of skills development programs, IPS works to build more effective
workplace skills, communication and team collaboration.
Alistair McArthur
During his 16 years being based in China, Alistair has trained thousands of
executives and staff around Asia and in China. He is a Certified Facilitator of the
Strength Deployment Inventory (SDI) focusing on improving relationships through
increased understanding and effective personal and professional communication.
He has managed international teams and is now sharing his knowledge to develop
interpersonal skills, and leadership, while also working with organizational leaders to
improve stakeholder communication and service. Alistair is a clear analytical thinker
and creative facilitator and coach who has proven interpersonal skills to contribute
successfully in developing the skills of others.
CCIFC Training catalog
Trainer’s network presentation
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Trainer’s network presentation
MANAGEMENT INTERCULTUREL CHINE
MANAGEMENT INTERCULTUREL CHINE is a consulting & training company dedicated to
Western companies working in China. Giving Western professionals a deep Understanding
of China business culture: how to clarify and use efficiently the indirect Communication style?
What is Chinese leadership and how our Western management standards should be adapted
to the new generation’s expectations.
The company cover the following services:
• CrossCultural Communication & Management Trainings
• Executive Coaching
• CrossCultural Team buildings for Executive Committees & Project Teams
Chloé Ascencio
Consulting and Training independent Consultant registered in France and Hong Kong
since 2006, Chloé ASCENCIO has a degree in International Affairs from Sciences
Po Paris (IEP, 1994) and a postgraduate certificate in Economics (EHESS, 1995).
After an international career in India and Africa, she has been working several years
in China as HR & Recruitment Consultant at CCIFC in Shanghai & Canton.
She founded MANAGEMENT INTERCUTUREL CHINE a consulting firm dedicated
to Western Companies operating in China. She speaks fluent Chinese. She is a
certified Coach.
May HE
May He is a professional trainer and certified psychology consultant. She has 18 years
working experience on professional training and human resources development in foreign
enterprises. May He has been in charge of designing training courses, implementing training
plans in her career life. She has delivered the following soft skills for the staff and middle and
senior managers in hospitality, retailing, logistics, manufacturing, automobile, IT, energy, fast
moving consumer goods, pharmaceutical industry, such as Professionalism, Time and Stress
Management, Presentation Skills, Train-The-Trainer, Effective Teamwork, Business Etiquette,
Communication Skills, Customer Service, Creative Thinking and Problem Solving, Leadership
and Management Skills.
CCIFC Training catalog
Trainer’s network presentation
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Trainer’s network presentation
MTI (MACHWÜRTH TEAM INTERNATIONAL) CHINA LTD
MTI is a German company, specialized in training and organizational development, thinking
globally and acting locally in the local language and adapted to local market needs. In doing
this they are especially focused on helping our customers to successfully implement their
strategies and to make measurably contributions to our customer’s targets.
The company has more than 25 years of experience and is operating in about 80 countries.
In Asia there are more than 40 consultants, who work for them. MTI’s consultants are able to
hold trainings and do coaching in English, German, Mandarin and etc.
Birgitta Söderström
Birgitta is certified in psychometric assessments Personal Profile Analysis (DISC),
Myers-Briggs Type Indicator (MBTI), Thomas Emotional Intelligence, and General
Intelligence Assessment. She is furthermore an ICF certified coach.
Birgitta gives various training programs relating to communication: inter-cultural,
emotional intelligence, positive psychology, conflict management, presentation skills,
etc. She has coached executives from various companies, fields and levels, such
as Lenovo, Ericsson, Docomo, Orange and more. She is a high energy, interactive
trainer and coach who makes sure her participants and clients have fun while moving
forward.
Easy&New Education
Beijing Easy&New Education Company Co., Ltd. was founded in late 2009. The company
combined research and development in education area and training services. They successfully
developed different English teaching programs customized for Chinese learners. They have
reached remarkable results with the course development and their teacher’s training methods.
Then, the company successively set-up some foreign language teaching programs in Beijing
Forestry University, Tsinghua University, Beijing University.
Elliot Zaagman
With his extensive experience and education in coaching, training and business, Elliott
has devoted his career to developing the cross-cultural business communication
skills of organizations and individuals. During his time in China and abroad (US,
Kenya, Costa Rica), he successfully delivered business communication skills training
to a wide variety of participants. Elliott has a proven track record as a professional
trainer for some of China’s most prestigious organizations, delivering language and
soft skill coaching and training, working with executives 1:1 or facilitating trainings
for groups as large as 100 people.
CCIFC Training catalog
Trainer’s network presentation
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CCIFC Training catalog
Trainer’s network presentation
50
CCIFC
CCIFCboard
Boardofofsponsors
Sponsors
FRANCE CHINE
中 国 法 国 工 商 会
W W W.C C I FC .O R G
J O B .C C I FC .O R G
In cooperation with
Chambre de Commerce et d'Industrie Française en Chine|Beijing
中国法国工商会|北京
Office C712, Lufthansa Center, 50 Liangmaqiao Road
亮马桥路50号，北京燕莎中心写字楼C712室
Chaoyang District, Beijing 100125, P.R.C
中国北京市朝阳区，邮政编码: 100125
phone / 电话 +86-10-6461 0260 | Fax / 传真 +86-10-6461 2990
Contact / 联系人 Audrey Rehby | [email protected]
Nathalie Aniel | [email protected]
web / 网址: www.ccifc.org
HR Site / 招聘网站: job.ccifc.org