Official Housekeeper- PART TIME S1(L) The purpose of the British Embassy (BE) in Tokyo/British Consulate General (BCG) in Osaka is to promote the British Government’s prosperity, security and consular interests in Japan. The Corporate Entertainment Team (CET) provides the excellent quality of service for business hospitality at the Ambassador’s Residence and other compound houses to support all the Embassy sections. The jobholder will act as an effective member of the busy team which provides the integrated hospitality service on compound; supporting to deliver post objectives for the Ambassador, Minster and other Embassy sections. The successful candidate will work with two kitchen staff, five other members of the team responsible for stewarding, housekeeping and event logistics, as well as a CE manager and a part-time Assistant CE Manager. Main Duties: Cleaning of the official guest rooms and public spaces for the Residences for the Ambassador and Minister. Occasional cleaning support for other compound houses is also required Laundry and ironing of official items such as linens and towels used for business functions and for VIP guest rooms who stay at the Residences of the Ambassador and Minister. Occasionally act as a steward/stewardess for business hospitalities and VIP events including set up for meals, calls and receptions hosted by the Ambassador, Minister and other Embassy sections. Administrative work including co-ordinating attending meetings, managing working hours, appraisal and own performance development plan. Contribute to delivery of a specific aspect of the Japan network’s crisis preparedness/response and corporate activities. Participate in relevant trainings to develop understanding. Requirements Providing services for a variety of functions, the role demands a flexible attitude. The successful candidate should be able to demonstrate the following key skills/experience:  Professional cleaning and ironing skills    Good command of Japanese (Level N3-4 above) and English ability (TOEIC 500 points or more/Eiken 2 above/IELTS Band 6+). Strong interests in British culture The enthusiasm to learn and develop the skill is important. The following skills/experience would be advantage but not essential:  Experience of working as a housekeeper/steward/stewardess in the household of a senior members of the diplomatic community or similar.  Flower arrangement skills  Basic IT skills including Microsoft Word, Excel and Outlook as well as administration skills The successful candidates must be able to demonstrate the following competencies at interview: Competence 1: Changing and Improving Review work practices with other members of team to come up with ideas to improve the way things are done. Cooperate with and be open to possibilities of changes and consider ways to implement and adapt to change in own work. Competence 2: Communicating Communicate clearly with enthusiasm with colleagues in your team and the Embassy sections. Use appropriate language and actions to be mutually fair and respectful. Contribute to team discussions. Competence 3: Collaborating and Partnering Work collaboratively, sharing information and building supportive and responsive relationship with colleagues in your team and the Embassy sections. Proactively contribute to the work of the whole team. Competence 4: Building Capability for All Be open to learning: developing skills, experience and knowledge by learning from mistakes and feedback from stakeholders and wanting to improve own performance and the quality of service. Competence 5: Managing a Quality of Service Plan, organise and manage time and activities to deliver a high quality and efficient service. Work to improve the quality of service taking account of customer’s needs and requirements Competence 6: Delivering at Pace Focus on delivering timely performance. Work with energy and pace to get the job done. Take responsibility for the quality of your own work and keep manager informed of progress. Our Values As part of the Foreign and Commonwealth Office (FCO) the Embassy aims for excellence by:  Taking responsibility  Encouraging innovation  Working together Our values support a vibrant culture where all staff takes on stretching responsibilities, where ideas thrive and the status quo can be fearlessly challenged. We work together effectively with all our partners to make a greater difference for the UK Benefit Package includes          Working hours: Contracted hours of 22.5 hours per week, ideally to be worked over 5 days. The CET work an annualised hours system as flexible working is required including early morning, evenings and occasional weekend work. This means working hours are recorded across one year and time off in lieu is taken during quieter periods in order to balance the hours worked with the contracted hours. The job is being offered on a 1 year contract, subject to annual review. Salary of JPY 141,000 per month with 1 month bonus equivalents payable in June and December (pro rata) (Note: subject to tax status, the amount may be reduced) Commuting allowance of up to JPY 35,000 yen per month (pro rata and paid on an actual cost basis) 24 days paid annual leave (pro rata) Health Insurance and Employee pension (Kenko Hoken/Kosei Nenkin) Employment Insurance (Koyou hoken) Excellent training and development opportunities Start Date: As soon as possible To Apply Please email your updated CV together with the completed application form, which can be downloaded from our website http://www.gov.uk/government/world/organisations/britishembassy-tokyo/about/recruitment, by 8 February 2015 to [email protected]. Expected interview day is in mid February. language/practical test. We may ask the applicant to complete a No accommodation or relocation expenses are payable in connection with this position. The applicant must have work authorisation for Japan however if a foreign national, the British Embassy/Consulate General will support a visa application if required. Please note that incomplete applications will not be taken into consideration. Only shortlisted candidates will be contacted. The British Embassy/Consulate General is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy/Consulate General in Tokyo are subject to Terms and Conditions of Service according to local employment law.