Alcatel OmniPCX Enterprise
The mid-market offer
Express offer evolution for Release 5.1 and 5.1.x
Reminder - Express Program objective
> Realized incremental business by addressing a new market
• up to 500 users
• value added application (ACD, Hotel, Call Center, Attendant
console, …)
• Networking and branch offices
> For the same Expert BPs as OmniPCX Office
• Master-Distributor & Indirect Resellers
• Experts & Premium Direct Business Partners
> By simplify the Alcatel OmniPCX Enterprise
offer and reduce the TCO
• Express Perimeter
• Channel readiness program (Express Quote, ExpressTraining, …)
Ref : 8AL020033239 DRASA ed 02
Page 2
All rights reserved © 2002, Alcatel
OmniPCX Enterprise the right product
for the Mid-market
> We have a single and unique portfolio thanks to the Common
Hardware
> We have the right program thanks to the Express program
> We have the right quotation tools thanks to Express Quote
> We have the right price thanks to the Essential, Privilege and
Dynamic packs
Ref : 8AL020033239 DRASA ed 02
Page 3
All rights reserved © 2002, Alcatel
Express perimeter evolution 5.1 versus 5.0 Lx
Additional article added
> Busy lamp field 4059 BLF software license
> Native plugware (S0 and V24)
> Outdoor IBS
> Essential, Privilege and Dynamic packs
New Multisite features
> ABC F2 on leased E1 & fract E1
> QSIG
> Networking in IP trunking
> Up to 5 branch office instead of 2
> Branch office up to 80 users
Ref : 8AL020033239 DRASA ed 02
Page 4
All rights reserved © 2002, Alcatel
Express perimeter evolution 5.1 versus 5.0 Lx
New feature
>
Dynamic voice guide
Connectivity
>
New SLI-1 boards
Applications
> My Phone (OmniTouch Unified Communication 2.0)
•
•
•
Call waiting control and hold
Call log filter for non answer call display
Centralized management of user profile
> My Messaging through the 4645 IMAP4
Ref : 8AL020033239 DRASA ed 02
Page 6
All rights reserved © 2002, Alcatel
What’s new with the release 5.1.x
> The release 5.1.1 and 5.1.2 are maintenance releases for
countries where the release 5.0 Lx and 5.1 was launched
New countries introduction 5.1.1
• Eastern and Southern Europe : Albania, Belarus, Bosnia and
Herzegovina, Macedonia, Moldavia, Ukraine
• Africa & Middle East: Angola, Iran (Q2 2004), Mozambique,
Pakistan
• Latin America: Argentina, Bolivia, Brazil, Cuba, Dominican
Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras,
Jamaica, Mexico, Nicaragua, Panama, Uruguay, Venezuela
• Asia Pac: Cambodia, Indonesia, Korea Republic, Lao, Vietnam
Ref : 8AL020033239 DRASA ed 02
Page 8
All rights reserved © 2002, Alcatel
What’s new with the release 5.1.x
New countries introduction 5.1.2
• Middle East: Bahrain, Iran, Lebanon, Libyan Arab Jamahiriya,
Oman, Sudan, Syrian Arab Republic, Yemen
• Latin America: Jamaica
Ref : 8AL020033239 DRASA ed 02
Page 9
All rights reserved © 2002, Alcatel
Express perimeter evolution 5.1.1 versus 5.1
Connectivity
> PCM R2 for LATAM and Asia Pac
Application
> Alcatel OmniTouch Contact Center with up to 50 CCD and 3
CCS plus the Wallboards manager
Ref : 8AL020033239 DRASA ed 02
Page 10
All rights reserved © 2002, Alcatel
OmniTouch Contact Center offer for mid-market
> Until the release 5.1, the OmniTouch Contact Center was limited
to 25 CCD and 1 CCS in mono-site configuration
> With the release 5.1.1, you can go up to:
• 50 CCdistribution agents and 3 CCsupervision
> CCwallBoard for real-time information without being logged into
the CCS
> 4 wall displays are available
–
–
–
–
1 x 12 black & white
2 x 16 color characters
4 x 16 color characters
6 x 16 color characters
Ref : 8AL020033239 DRASA ed 02
Page 11
All rights reserved © 2002, Alcatel
Express Quote evolution (Release 2.2)
Simplify the mid-market pack access
> To make the access to the
Mid-market pack easier,
Express Quote will include
the Essential pack
value by default.
> For Privilege pack,
just tick the voice mail
Ref : 8AL020033239 DRASA ed 02
Page 12
All rights reserved © 2002, Alcatel
Express Quote evolution (Release 2.2)
Configurable branch offices
> Remote media-gateway
configuration according
to the requirements
> maximum of 80 users
per remote site
> up to 5 remote sites
Ref : 8AL020033239 DRASA ed 02
Page 13
All rights reserved © 2002, Alcatel
Express Quote (Release 2.2) local article management
> With Express Quote and in a very simple way, it is possible to
manage local article for the Business Partner.
• Analog sets
• Cabling system
• …
Ref : 8AL020033239 DRASA ed 02
Page 14
All rights reserved © 2002, Alcatel
Express Quote (Release 2.2) local article management
> Save
ExpressQuoteEx.ini in
the Express Quote
repertory
> Launch ExpressQuote
> In the Express Quote
menu click on
and you can see the
created article in the
screen
Ref : 8AL020033239 DRASA ed 02
Page 15
All rights reserved © 2002, Alcatel
Express perimeter evolution 5.1.2 versus 5.1.1
Applications
> Alcatel OmniTouch Easy contact pack (5 CCD without CCS
Extended power supply capabilities : up to 4 hours *
> Support of external batteries thanks to the introduction of new
IP Media Gateway for Common Hardware (5.1.2)
* depending of the battery configuration
Extended capabilities for A 4645 : 16 ports available
> 4645 16 ports for intensive users in a separate Rack 1 module
Ref : 8AL020033239 DRASA ed 02
Page 16
All rights reserved © 2002, Alcatel
OmniTouch Contact Center offer for mid-market
> OmniTouch Contact Center Easy Contact at a very attractive
price
> Easy Contact pack is meant for “Emerging CC” from 5 to 25
CCD agents without CCS
> Still the possibility to upgrade the pack to the Welcome pack
(CCD + CCS)
> Targets Verticals, such as: Travel agency,
Pool of Assistants, Centralized Secretaries
for Doctors etc…
Ref : 8AL020033239 DRASA ed 02
Page 17
All rights reserved © 2002, Alcatel
5CCD
NO CCS !
Welcome
(w/ CCS)
EasyContact
(w/O CCS)
EasyContact
(5CCD)
STARTER
(5CCD
+1 CCS)
Up to 4 x
5CCD
CCS
CCS
Base
(w/ CCS)
CALL CENTER
EMERGING
CC
Mid-market OmniTouch Contact Center offer
Base
(5CCD)
Up to 9 x
5CCD
CCS
5
CCS
25
Ref : 8AL020033239 DRASA ed 02
Page 18
All rights reserved © 2002, Alcatel
You still have
the possibility
to upgrade
your contact center
CCS
50
Agents
OmniTouch Contact Center - WARNING
For configuration with CCD and several
!
media gateway, all CCD agents have to be
placed on the SAME media gateway and a
dedicated T2 is used for Contact Center
traffic
Agents
Dedicated T2
Ref : 8AL020033239 DRASA ed 02
Page 19
All rights reserved © 2002, Alcatel
Release 5.1.x planning
Release 5.1.1
> Express Quote 2.2 – February 13, 2004
> Ordering and shipping - February 16, 2004
Release 5.1.2
> ExpressQuote 3.0 - March 19, 2004
> Ordering – April 5, 2004
> Shipping - April 19, 2004
Ref : 8AL020033239 DRASA ed 02
Page 20
All rights reserved © 2002, Alcatel
www.alcatel.com
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