Alcatel OmniPCX Enterprise The mid-market offer Express offer evolution for Release 5.1 and 5.1.x Reminder - Express Program objective > Realized incremental business by addressing a new market • up to 500 users • value added application (ACD, Hotel, Call Center, Attendant console, …) • Networking and branch offices > For the same Expert BPs as OmniPCX Office • Master-Distributor & Indirect Resellers • Experts & Premium Direct Business Partners > By simplify the Alcatel OmniPCX Enterprise offer and reduce the TCO • Express Perimeter • Channel readiness program (Express Quote, ExpressTraining, …) Ref : 8AL020033239 DRASA ed 02 Page 2 All rights reserved © 2002, Alcatel OmniPCX Enterprise the right product for the Mid-market > We have a single and unique portfolio thanks to the Common Hardware > We have the right program thanks to the Express program > We have the right quotation tools thanks to Express Quote > We have the right price thanks to the Essential, Privilege and Dynamic packs Ref : 8AL020033239 DRASA ed 02 Page 3 All rights reserved © 2002, Alcatel Express perimeter evolution 5.1 versus 5.0 Lx Additional article added > Busy lamp field 4059 BLF software license > Native plugware (S0 and V24) > Outdoor IBS > Essential, Privilege and Dynamic packs New Multisite features > ABC F2 on leased E1 & fract E1 > QSIG > Networking in IP trunking > Up to 5 branch office instead of 2 > Branch office up to 80 users Ref : 8AL020033239 DRASA ed 02 Page 4 All rights reserved © 2002, Alcatel Express perimeter evolution 5.1 versus 5.0 Lx New feature > Dynamic voice guide Connectivity > New SLI-1 boards Applications > My Phone (OmniTouch Unified Communication 2.0) • • • Call waiting control and hold Call log filter for non answer call display Centralized management of user profile > My Messaging through the 4645 IMAP4 Ref : 8AL020033239 DRASA ed 02 Page 6 All rights reserved © 2002, Alcatel What’s new with the release 5.1.x > The release 5.1.1 and 5.1.2 are maintenance releases for countries where the release 5.0 Lx and 5.1 was launched New countries introduction 5.1.1 • Eastern and Southern Europe : Albania, Belarus, Bosnia and Herzegovina, Macedonia, Moldavia, Ukraine • Africa & Middle East: Angola, Iran (Q2 2004), Mozambique, Pakistan • Latin America: Argentina, Bolivia, Brazil, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Uruguay, Venezuela • Asia Pac: Cambodia, Indonesia, Korea Republic, Lao, Vietnam Ref : 8AL020033239 DRASA ed 02 Page 8 All rights reserved © 2002, Alcatel What’s new with the release 5.1.x New countries introduction 5.1.2 • Middle East: Bahrain, Iran, Lebanon, Libyan Arab Jamahiriya, Oman, Sudan, Syrian Arab Republic, Yemen • Latin America: Jamaica Ref : 8AL020033239 DRASA ed 02 Page 9 All rights reserved © 2002, Alcatel Express perimeter evolution 5.1.1 versus 5.1 Connectivity > PCM R2 for LATAM and Asia Pac Application > Alcatel OmniTouch Contact Center with up to 50 CCD and 3 CCS plus the Wallboards manager Ref : 8AL020033239 DRASA ed 02 Page 10 All rights reserved © 2002, Alcatel OmniTouch Contact Center offer for mid-market > Until the release 5.1, the OmniTouch Contact Center was limited to 25 CCD and 1 CCS in mono-site configuration > With the release 5.1.1, you can go up to: • 50 CCdistribution agents and 3 CCsupervision > CCwallBoard for real-time information without being logged into the CCS > 4 wall displays are available – – – – 1 x 12 black & white 2 x 16 color characters 4 x 16 color characters 6 x 16 color characters Ref : 8AL020033239 DRASA ed 02 Page 11 All rights reserved © 2002, Alcatel Express Quote evolution (Release 2.2) Simplify the mid-market pack access > To make the access to the Mid-market pack easier, Express Quote will include the Essential pack value by default. > For Privilege pack, just tick the voice mail Ref : 8AL020033239 DRASA ed 02 Page 12 All rights reserved © 2002, Alcatel Express Quote evolution (Release 2.2) Configurable branch offices > Remote media-gateway configuration according to the requirements > maximum of 80 users per remote site > up to 5 remote sites Ref : 8AL020033239 DRASA ed 02 Page 13 All rights reserved © 2002, Alcatel Express Quote (Release 2.2) local article management > With Express Quote and in a very simple way, it is possible to manage local article for the Business Partner. • Analog sets • Cabling system • … Ref : 8AL020033239 DRASA ed 02 Page 14 All rights reserved © 2002, Alcatel Express Quote (Release 2.2) local article management > Save ExpressQuoteEx.ini in the Express Quote repertory > Launch ExpressQuote > In the Express Quote menu click on and you can see the created article in the screen Ref : 8AL020033239 DRASA ed 02 Page 15 All rights reserved © 2002, Alcatel Express perimeter evolution 5.1.2 versus 5.1.1 Applications > Alcatel OmniTouch Easy contact pack (5 CCD without CCS Extended power supply capabilities : up to 4 hours * > Support of external batteries thanks to the introduction of new IP Media Gateway for Common Hardware (5.1.2) * depending of the battery configuration Extended capabilities for A 4645 : 16 ports available > 4645 16 ports for intensive users in a separate Rack 1 module Ref : 8AL020033239 DRASA ed 02 Page 16 All rights reserved © 2002, Alcatel OmniTouch Contact Center offer for mid-market > OmniTouch Contact Center Easy Contact at a very attractive price > Easy Contact pack is meant for “Emerging CC” from 5 to 25 CCD agents without CCS > Still the possibility to upgrade the pack to the Welcome pack (CCD + CCS) > Targets Verticals, such as: Travel agency, Pool of Assistants, Centralized Secretaries for Doctors etc… Ref : 8AL020033239 DRASA ed 02 Page 17 All rights reserved © 2002, Alcatel 5CCD NO CCS ! Welcome (w/ CCS) EasyContact (w/O CCS) EasyContact (5CCD) STARTER (5CCD +1 CCS) Up to 4 x 5CCD CCS CCS Base (w/ CCS) CALL CENTER EMERGING CC Mid-market OmniTouch Contact Center offer Base (5CCD) Up to 9 x 5CCD CCS 5 CCS 25 Ref : 8AL020033239 DRASA ed 02 Page 18 All rights reserved © 2002, Alcatel You still have the possibility to upgrade your contact center CCS 50 Agents OmniTouch Contact Center - WARNING For configuration with CCD and several ! media gateway, all CCD agents have to be placed on the SAME media gateway and a dedicated T2 is used for Contact Center traffic Agents Dedicated T2 Ref : 8AL020033239 DRASA ed 02 Page 19 All rights reserved © 2002, Alcatel Release 5.1.x planning Release 5.1.1 > Express Quote 2.2 – February 13, 2004 > Ordering and shipping - February 16, 2004 Release 5.1.2 > ExpressQuote 3.0 - March 19, 2004 > Ordering – April 5, 2004 > Shipping - April 19, 2004 Ref : 8AL020033239 DRASA ed 02 Page 20 All rights reserved © 2002, Alcatel www.alcatel.com More slides…
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