Download Report

HP Universal CMDB, Configuration Manager
& UD 10.x: what's new?
Ken Herold, Enterprise Software Consultant
[email protected]
October 2014
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Product Releases
Product Release
Release
Date
Most Recent
Service Pack
Most Recent CUP
(Cumulative Update Package)
Official End
of Support *
UCMDB/DDM 8.0
Jan 2009
8.07 – Aug 2010
-
Jan 31, 2013
UCMDB/DDM 9.0
Jun 2010
9.05 – Feb 2012
9.05.12 – May 2013
Dec 31, 2014
UCMDB-CM 9.10/20/30
Dec 2010
9.31 – Jan 2012
-
Dec 31, 2014
UD/UCMDB/CM 10.0
Jul 2012
10.01 – Dec 2012
10.01.7 – Sep 2013
Jul 31, 2016
!
2
If you’re still running UCMDB 8.0x, it’s time to get the upgrade going!
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
BSM Availability
Management
HP Universal CMDB
The foundation for your Configuration Management System
HP Universal CMDB
Single Version of Truth
Direct
Value
Display
Search
Simulate
Report
Integrate
Federate
Normalize,
Enrich or
Reconcile
Universal
Discovery
SM - Incident
& Problem
Management
XS – IT
Financial
Management
Value by
Enablement
DCT – Data
Center
Transformations
Continuity &
Compliance CM
IT Environment
3
Model UDM,
Standardize &
Set Policies
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
AM/UD License
Compliance
Management
HP Universal CMDB 10
The right user interface for the right user
4
UCMDB Browser
UCMDB Admin UI
• Available to all users
in the IT organization
• No learning curve
• Search CIs, consult related
data, explore dependencies,
edit properties and more…
• Used by UCMDB Admins
and power users
• Requires deep knowledge
• Manage security, discovery,
integrations, reconciliation,
modeling and more…
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Configuration Manager
• Used by Config. Managers
and business owners
• Ensure data quality,
standardization, business
continuity, authorized state
and more…
HP UCMDB Web Browser
New visualization
for real time
visibility
5
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Universal CMDB 10
5 steps to gain more value from your UCMDB
1
2
Have one set of
discovered and
federated data
Let users access the
data
• start with consolidated and up-todate data
• Let users access to the
information in the CMS
3
Use the data to enable • Streamline processes like
processes
change, incident, asset
4
Connect your business
• Map applications and use them
services to
across the portfolio
infrastructure
5
6
Use Configuration
manager
System of
Record
• ensure that your services are built
on standard, compliant and
resilient infrastructure
Manage
Policies
Application
modeling
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
User
access to
data
Enable
processes
Achieve
more
value
with
Universal
CMDB
User Perspectives
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
An end-user perspective:
The Application Owner
The Change Manager
The Operations Support
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Scenario I: The Operations
Support Engineer
Troubleshoot a performance issue
on a Unix server.
• Find the server via the UCMDB Browser
• Learn what changed on this server
• Identify the owner of the server
• Create a ‘Request for Change’ (RFC) in
SM
• Export UCMDB Browser data to PDF and
Excel to report to other users
9
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Use the UCMDB Browser for actionable results
Search
Understand
NEW
IN 10
Powerful search
engine
Manage & Consume
data
• Natural search queries
• View CI properties
• Logical / Phrase searches
• Update manual data for
“all nodes changed last week”
“67.247.7.122 and 67.247.7.123”
“windows 7 with Oracle 11g”
10
select properties
• Scroll between search
results, and widgets data
NEW
IN 10
Understand
Changes and Impact
• See any property change
compared to previous
chosen time period
• Understand which
application and services
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
might be impacted
Learn what change in your configuration
Using the UCMDB Browser History widget
See what changed
See what changed
!
11
With UCMDB 10, all attributes are tracked for change. Any CI, Any attribute!
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Choose the
time frame
Export Browser data to reports
Widgets data to PDF
Search results to Excel
12
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
NEW IN
10
Scenario II: The application owner
Comprehensive management of
your application.
• Model application and services
• Use the service definitions in: BSM,
Service Manager (SM), CM,
Scorecard
• Ensure right service architecture,
proper management and availability
• Learn what changed in your
application
13
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Model services and use them in: SM, BSM, CM
Service
Manager
BSM
• Application owners can map
NEW
IN 10
• Easily update application maps
• Administrators control the
application templates
14
•Performance
•Management
Service definitions are
used in BSM, SM,
Scorecard
Model services in the
UCMDB Browser
more services, faster
•Change
•Incident
•Problem
• Understand the impact of
planned changes
• Measure the availability of your
application
• See the cost to run your
Use CM to manage
application policies
• Is my application running in
true high availability?
• Are my clusters configured
right?
• Do changes conform my
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
business
policies?
Manage Compliance and Policies With Configuration
Manager
Save costs, reduce outages and ensure high availability
Standardize IT
Configurations
Data Quality Policies
Do I have all the
information I need
about my services,
applications and
servers?
High Availability Policies
Is my production
architecture
resilient to single
point of failures?
Similarity Policies
Improve
data quality
Do the servers in
my productions
look alike to those
in the DR?
Business
Continuity
Control
Changes
15
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
High Availability Policies
You planned for it, but is your architecture really resilient?
• Identify single point of failures
• Identify clusters which are not
resilient
•
Running on the same geographical
location
•
Running 2 different servers
!
16
These J2EE clusters have a single point of failure
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Scenario III: The Change Manager
Use UCMDB data for effective
change management .
• Understand the impact of a
planned change on applications
and services
• See the actual information of a CI,
before making a change
• Validate that changes achieved
correct and authorized state
17
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Smarter change management integrating SM and UCMDB Browser
Embed the UCMDB Browser
in Service Manager
View Incidents, RFCs and
Problems in the Browser
Control changes, and
authorize state in CM
• Get all the information on a CI
before making a change
• shows open changes, incidents
and problems
• Drive changes from configuration
standards
• See the CI in a context of its
environment
• In the context of a single CI or
aggregated to the application
level
• Validate planned changes
• Check the potential impact of the
change
18
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
• Detect unplanned changes and
rollback as needed
Manage the authorized state of configuration items
Using UCMDB Configuration Manager
• Set authorized state for
Configuration Items
• Detect changes that interfere
with configuration policies
• Rollback or authorize changes
19
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The actual state is
different than the
authorized
The UCMDB
Administrator
Perspective
Core improvements of CMS in version 10
20
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
High Availability
NEW
IN 10
Scale your UCMDB to reach hundreds of users
• Active - Active high availability for read
Load Balancer
operations
• Horizontal scaling
• Minimal Configuration is needed
More Users
More Views
More Reports
More Searches
21
Writer
Server
Write
Requests
Reader
Server
Broadcast
Events
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Reader
Server
Push
Events
Network
Secured access to data
Control access to data with Multi-tenancy and enhanced access control
Multi-Tenancy – For service
providers, distributed
geographical organizations
secure - Tenant users can NEW
access only their data and IN 10
resources
22
Scaled
security to
large
enterprises,
controlling
vast amount
of resources
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Advanced access control
•
•
•
Set Permission at folder
level
group together various
resources and users
and manage their
security collectively
Integrate with your ldap
systems
NEW
IN 10
Core UCMDB & CM Improvements
• Improved Management of
integrations and greater push
capability for UCMDB Adapters
UCMDB
• Advanced topology
visualization techniques in
UCMDB UI
• Data Quality and Similarity
policies Wizards in
configuration manager
23
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
NEW
IN 10
UCMDB
UCMDB
UCMDB /
MDRs
Universal Discovery
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Universal Discovery 10.x
The most comprehensive discovery solution to keep UCMDB up to date
Data Center
Configuration
Real-time Discovery, Dependency
formerly
DDMA
Mapping, and Inventory
• Agent-less, Agent-based, Hybrid and
Passive discovery
formerly
Inventory
Servers
Desktops
Software w/
Utilization
DDMI

Laptops
Real-Time Environment Changes
180+ Discovery Patterns
• Inventory Discovery
Network
Devices
Passive
Discovery
25
• Application Dependency Mapping
RUM
• Software Application Library
(option)

35,000+ Application Versions, 10,000+ rules
• Software Utilization
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Deployment Architecture of Universal
Discovery
`
Active
Probe
Servers in data centers
and remote Offices
Public Cloud
Passive
Probe
Employee, Business
Partners, Customers
Outside The Firewall
Active
Probe
Active
Probe
Private Cloud
Active
Probe
Desktops, Laptops,
Handhelds
Inside The Firewall
26
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Universal Discovery
Discovery Architecture Overview
Agent-based
Discovery
UD Agent
Agentless Discovery
Various Protocols
Standard Protocols:
SSH, NTCMD, PowerShell,
SNMP, JMX, LDAP, JDBC
HTTPS
Passive Discovery
SDK/HTTPS
Real User Monitor (RUM)
(shell interface)
UD Scanner
Event-based Discovery
UD Scanner using
Standard “Shell” Protocols:
(SSH, NTCMD)
UD Agent
Software Utilization
Event Generator
Proprietary
SSH, NTCMD
Discovery Probe
HTTP/S
UCMDB Server
27
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Database
Let’s keep it simple
Management
Zone
Zone-Based Discovery
Datacenter
MZ-Y
MZ-X
DC-E
DC-A
Database
Daily
DC-C
DC-B
Inventory
Bi-weekly
App-Server
Daily
DC-D
Infra
Daily
Discovery
Activity
Infra
Weekly
• Partition the enterprise into Management Zones according to discovery needs
• Create a Discovery Activity to run within a Management Zone
• Configure behavior of each Discovery Activity according to needs
28
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What would you like to collect?
Inventory or Dependency Mapping
Inventory Discovery
Application Dependency Mapping
• Stay on-track with what you own: Hardware
and Software
• Data Center focused
• Supports Data Center as well as Clients
(laptops / desktops)
• Enables Application Modeling, Impact Analysis
and Change tracking, DCT
• Create reports or feed information to Asset
Management tools for further analysis there
• Manage your environment using Configuration
Manager
• Know what you have and how it interacts
UD allows you to perform both from a single discovery tool
29
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Which is the best discovery method?
Agent-less vs. Agent-based
Agent-based
Agent-less
• No need to deploy/maintain agent per server
• Overcome security barriers
• No continued presence on discovered device
(minimal footprint)
• Challenging maintenance of user credentials is
not required anymore
• Leverages available access points
(protocols) to get desired information
• Deeper insight into computer information (e.g.
software utilization)
• Enables agent-initiated data reporting (“Call
Home”)
UD allows the organization to choose the best method of discovery per
the specific needs and constraints of each management zone
30
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Which is the best discovery technology?
Active vs. Passive
Passive Discovery
Active Discovery
• Based on balanced Scheduling:
• Performed Passively (no noise)
• Frequent => creates more noise
• Continuous, Shallow discovery
• Infrequent => stale data
• Deployment requires configured Span Port for the
Passive (RUM) Probe
• Enables rich, customizable configuration
mapping
• Requires credentials
• Credential-less
• Administration and management of the integration
is being done in UD.
• Deep Discovery
With Just-in-time Discovery Active and Passive Discovery complement
each other to enable both up-to-date and deep discovery results
31
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Existing customers - What do you get?
DDMA vs. DDMI Customers
DDMA
• Zone-Based Discovery
• Agent-based discovery
DDMI
• Central Management of Multiple Discovery
Probes
• Significantly enhanced Inventory Discovery
• High degree of extensibility
• Passive/Real-time Discovery (via RUM
• Universal Data Model alignment
Integration)
• Data Flow Probe now runs on 64-bit JVM
32
• Built-in Asset Manager integration
• Native Agent Packaging
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Universal Discovery Licensing
Direction
Maximum capability
Upgrade from
UD Inventory to
UD Full version
UD
(Full version)
DDMI
UD
Inventory
UCMDB Foundation
33
DDMA
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
UCMDB
Foundation
Universal Discovery Licensing
Passive Discovery Direction
Entitlement and licensing –
•Integration requires owning RUM Probe licenses. Only the BAC
RUM Probe (SKU #TB131AAE) is necessary.
•Amount of RUM probes needed dependent upon actual
monitored traffic.
•Existing RUM customers are entitled to use this integration with
no additional RUM licensing costs.
34
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Oracle LMS
© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
What is Universal Discovery for ORACLE
Licensing?
 An Oracle-verified solution for collecting and
summarizing license information about Oracle
Databases (version 8+)
 Co-developed by Oracle LMS and HP Software.
 A solution which enables the collection of
information required to maintain compliance.
 Accelerates license review engagements by
having an Oracle license audit report at hand in
advance of a formal audit.
36
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Oracle LMS & Audits
Do you know whether you are Oracle compliant?
•
Software licensing is increasingly complex with many licensing
models
•
Understanding CPU & Core details of servers with Oracle
installed
•
Gaps in understanding how licensing metrics should be reported
•
Lack of clarity and increased risk of being out of compliance
Do you know your Oracle “raw” inventory level?
•
Capturing all installed Oracle database instances
•
Identification for Option and Management Packs being used
•
37
Accurately generating “verified” information for Oracle LMS audits
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
UD for ORACLE LMS overview
How it works
Version, Edition, Hostname
Users, Sessions
LMS Reports
Oracle LMS
Audit
Database
Discovery
Discover: Oracle LMS data – DB details
(edition, version), installed/in-use
options,
management packs, CPU and core
details
Discover: Oracle database, database resources
(table spaces, snapshots, DB files, DB
Users, RAC)
Options, Packs
CPU, Cores
DB Snapshot
RAC
Oracle Database
DB User
Table Space
RAC
Oracle Resources
Virtualization
Discovery
Discover: Virtualization topology
(Host OS, Hypervisor, Virtual Machines,
clusters)
Running Process
Software
VMware Datacenter
Inventory
Discovery
Discover: Host resources – CPU, File systems,
Installed/Running Software, IP Service
Endpoints, Processes, Services
Installed
Interface Software
VMware Cluster
Infrastructur
e Discovery
Discover: IP Addresses, Nodes
(servers, network devices), IP Subnets
Connections: WMI, SSH, Telnet, HPCMD, UDA
Virtual Topology
Node
File System
Host Resources
IP
Subnet
38
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
CPU
IP
Address
For more information…
• www.hp.com/go/CMS
• www.hp.com/go/UD
• www.hp.com/go/UCMDB
• www.hp.com/go/CM
• www.hp.com/go/DCT
39
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.