Why we win against Cisco BE6000 with IP Office Avaya – Confidential © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. The information discussed and presented is Avaya proprietary and intended for the sole use of Avaya associates and authorized Business Partners for the purpose of selling Avaya solutions and services. Use of any of this information by any organization attempting to sell non-Avaya solutions and services is strictly prohibited. © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 2 Midmarket Trends Productivity BYOD Mobility Virtualization Optimize infrastructure Cloud Services © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 3 Avaya IP Office Lower TCO MS Lync Integration Built-in apps 2,000 users Mobility Video Cloud ready Web Mgmt Interface BYOD Security Networking Avaya Aura ready VMware Ready Vertical Solutions © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 4 Cisco - End of Life Announcement Cisco legacy systems are EoL since January 2014 UC300, UC5X0, BE3000 and BE5000 Avaya IP Office delivers a higher value than those Cisco legacy systems while offering key new features: web management, VMware ready and scalability among others with a cost effective solution. BE6000 © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 5 Avaya IP Office Cisco BE 6000 IPO 500v2 TDM Trunk SIP Trunk SBC VPN-Less Access Built -in Telephony IP Office SE Cisco BE 7000 ISR ISR Built-in Built-in CUBE CUBE Expressway Expressway x4 BE6000 CUCM CUCM BE7000 Messaging Voicemail Pro Unity Connection Unity Connection 1 server/ 1k users IM/Presence Built-in IM/Presence IM/Presence 4-6 VM/svr Management Web Manager Prime Collaboration Prime Collaboration Conferencing Built -in Built-in Built-in Mobility One-X Mobile Client Jabber client Jabber client 911 services Paging Built-in Emergency Responder Emergency Responder Built-in Paging Paging VCS VCS Conductor Conductor CC CC Video Radvision SME Contact Center CC Identity Engines IDE Secure Network Svr Secure Network Svr # Boxes + Virtual Machines 3 B + 4 VM 3 B + 10 VM 6 B + 16 VM Total Components 7 13 22 © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 6 Avaya vs. Cisco solution per market size UCM BE7K BE6K Aura IP Office 1K 2K 3K 4K 5K 6K © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 7K + 7 Why Avaya Wins Against Cisco BE6K with IP Office 1. Richer Mobile Experience 2. More Flexible Solution 3. At Least 2x More Scalable 4. Simpler SIP Trunking and VPN-less Access 5. Easier to Set Up and Administer 6. Easier Networking Integration 7. At Least 20% Lower TCO © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 8 1. Richer Mobile Experience CISCO Jabber One-X Mobile Preferred IM/Presence ✓ ✓ Wi-Fi - 3G/4G Connectivity ✓ ✓ Visual Voice Mail ✓ ✓ Callback ✓ Conference Controls ✓ Geo-Presence ✓ Follow a user ✓ Video p2p ✓ One-X Mobile Preferred offers rich conference controls with click-toconference, entry/exit notifications, moderate a conference (mute/unmute/disconnect/ isolate). Geo-Presence uses your Mobile Device GPS to provide your contacts location on a map. You can place a call, send an IM or add that contact to a conference directly from the map view. The “Follow a user” feature automatically monitors if your contacts are available and you will be notified when their presence status changes. Allows callback as soon as the calling person is available. With Avaya, mobile employees can increase their productivity by being able to locate team workers anywhere and anytime to make decisions in real time. By empowering mobile workers with resources from the office while they are outside. © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 9 2. More Flexible Solution CISCO Line Appearances Protocol CISCO CISCO 7821 E-129 7861 9608 7841 9608G1 2 1* 16 24 4 24 SIP SIP SIP H.323 SIP H.323 VPN client support ✓ ✓ Expansion Module ✓ ✓ Price (Phone + Lic) $380 $ 1551 $575 $405 $605 Software Offer Customer can choose the best environment for their solution: Avaya Appliances or 3rd party servers with Avaya software only. However, Cisco BE6000 runs only on Cisco servers $4451 All phones support speaker full-duplex and PoE Class 1 * Supports 2 calls through a Flash key Customers will decide which is the best strategy for them, by reducing the solution footprint using their existing servers with IP Office virtualized option or acquiring Avaya servers. Besides, they will benefit from the increase adjustability of using IP Phones for several business purposes, while having easy to access buttons for several call features and they will benefit from the usage of VPN phones in remote sites. Cisco 7841/7861 require an Enhanced User Connect License (UCL) © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 10 3. At Least 2x More Scalable Cisco BE6000 Avaya IP Office 2,000 Users Audio Conf ports Messaging Ports Call Center Agents 1,000 512 60 200 24 250 Avaya IP Office helps customers to easily grow as their business expands without forcing a platform change 100 © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 11 4. Simpler SIP trunking and VPN-less access CISCO SIP Trunking Security SIP Trunking Security Avaya SBC delivers secure treatment for SIP trunking connections Cisco CUBE manages secure treatment for SIP trunking connections Avaya SBC is a single solution that offers higher security at a lower cost. Secure VPN-less Access for Mobile Devices Avaya SBC provides VPN-less access for mobile and remote users Secure VPN-less Access for Mobile Devices Cisco Expressway offers VPN-less access for remote workers. It is designed and sold exclusively with UCM 9.1 and later. © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 12 5. Easier to Set up and Administer Avaya IP Office delivers a single image software inclusive of all applications, making it easier to set up and to administer. This saves on average 50% of your IT staff time Avaya IP Office functions as a VPN concentrator for connecting VPN phones in just one server. Besides, VPN phones can be configured directly at the remote location for faster deployments • • • CISCO Set up 2 hours 55% faster Avaya IP Office offers secure connectivity for VPN phones. And allows an easy configuration directly at the remote location. On going 4.5 hours Cisco needs a different gateway for managing secure connectivity for remote VPN phones. Also, the VPN phones need to be configured at the main site and then delivered to the remote site to be deployed. Configuration Basic Features 1 minute 50% faster 2 minutes Advanced Features 1 - 2 minutes 50% faster 3 – 4 minutes Set up time includes all the necessary steps to make a system operational including software installation, configuration, and testing. It applies to all key components including call control, messaging, UC, conferencing, management interface and trunking. Basic feature configuration includes creating a new user, adding a voicemail or changing a password. Advanced feature configuration considers adding UC clients. © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 13 6. Easier Networking Integration Auto Setup Customers deploying ERS 3500/4000 switches with IP Office, enjoy increasing operational simplicity. They will configure the switch with just one command, as well as simplify ongoing adds, moves and changes For deployment cases where there might not be a data networking specialist on site, ERS 3500/4000 provides an automated script to enable fast, error free installation when deployed with IP Office. It only requires to issue a single command, “run ip office”, and it will automate the entire set up process on the ERS 3500/4000 switch delivering: • Voice and Data VLANs • The IP address management on the ERS • The IP address for IP Office file server • QoS policies for connecting IP phones. ERS switch can save nearly one hour on configuration time and labor cost. This helps ensure fast setup and error free deployment in branch offices Video: http://www.youtube.com/watch?v=8kGicfz3EgU © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 14 7. At Least 20% Lower TCO Cost per user based on a 3 years cost $2,500.00 $2,000.00 $1,500.00 Cisco BE6000 Avaya IP Office $1,000.00 $500.00 $10 50 100 300 500 1000 Partners can now win more business by including monitoring, consulting and any value added services with IP Office deals, while providing a cost effective solution User scenarios consider IP infrastructure (servers + gateways/routers), mid-range IP phones, trunks, audio conferencing, messaging, 20% collaboration client and 3 years service support plus upgrades. © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 15 Awards and Recognitions Avaya collaboration solutions have been recognized worldwide in different regions Others Recognitions • Positioned as a Leader in Gartner Magic Quadrants – Unified Communications – Contact Center Infrastructure – Corporate Telephony • “Positive” rating in Gartner MarketScopes – Group Video Systems – IVR Systems and Enterprise Voice Portals – Unified Communications for the SMB, North America – Unified Communications for the SMB, Western Europe • North America – (2013) Product Leadership Award – Software-based Video Conferencing Solution – (2013) Market Share Leadership Award – Inbound Contact Routing Systems • APAC – (2013) Vendor of the Year – Inbound Contact Routing Systems – (2013) Customer Value Enhancement Award – Self Services in Contact Center (IVR) – (2012) Inbound Contact Routing Systems Vendor of the Year – (2012) Customer Value Enhancement Award for Self Services in Contact Center • SE Asia – (2013) Growth Excellence Award – Video Collaboration Market • 2012 PilotHouse Award: Radvision, an Avaya Company, Ranked First in Market Challenger Category • 2012 PilotHouse Market Leader Award for IP Contact Center – (2013) Market Share Leadership Award – Contact Center Applications • EMEA – (2012) Market Share Leadership Award – Inbound Contact Routing Systems • Global – (2012) Videoconferencing and Telepresence Endpoints New Product Innovation Award • Edison Award – Third Edison Award for Innovation in Collaboration and Communications • IDC MarketScape – A leader in Worldwide Unified Communications and Collaboration • Current Analysis Intelligence Report – Outbound Contact Express; positive analyst perspective • Info~Tech – 2013 Video Conferencing Vendor Landscape Award (Champion status) • InfoComm – 2013 Best of Show Award for SMB: Avaya Video Collaboration Solution for IP Office • TMC – 2012 Speech Technology Excellence Award for Avaya Aura® Experience Portal • Speech Technology – 2012 Star Performer Award for Avaya/Aurix – 2012 Vendor Contender Award for Speech Analytics, Aurix • MIC Research Institute – Contact Center Market Leader in Japan © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 16 Why Avaya Wins Against Cisco BE6K with IP Office 1. Richer Mobile Experience 2. More Flexible Solution 3. At Least 2x More Scalable 4. Simpler SIP Trunking and VPN-less Access 5. Easier to Set Up and Administer 6. Easier Networking Integration 7. At Least 20% Lower TCO © 2014 Avaya Inc. All Rights Reserved. Avaya Proprietary & Confidential. Use pursuant to the terms of your signed agreement or Avaya policy. 17
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