WHY AVAYA? WHY NOW? A new world order has emerged in the old world of communications. We now expect mobility and apps and social and cloud. We expect video and chat and flexibility and ease of use. We expect the world at our click. Yet the aging telecom infrastructure is no longer able to deliver. 3 3 2 7 Our opportunity is to lead yesterday’s industry to a new era. Beyond communications. EPIPHANY The industry isn’t shrinking; it’s changing. Beyond collaboration. To engagement. The time is now for a company with vision to provide a path to the future. That company is Avaya. 3 3 7 4 VISION We aspire to engineer 21st-century engagement. And with it: • Spark enthusiasm. • Fuel innovation. • Enhance customer experience. 5 3 12 3 6 TRANSFORMATION It’s all around us and within us. We’re changing. Making an impact on the world and the principles that bind us to each other. And to our customers. New products. New go-to-market strategies. A new story A new story. Help us tell the world. 3 7 3 8 OUR PROMISE Effortless engagement. It’s magic. Participation across time and space on any device. Meaningful connections between people. Between companies and customers. Teachers and students. Effortless engagement Doctors and patients. Advisors and doers. Productivity rises when barriers disappear. And revenue grows when customers are engaged. 3 9 3 13 10 AVAYA WILL LEAD THE WAY We are all about making customers and teams more productive. Facilitating a seamless transition to always-on, cloud-based mobility. Leading the way to a new era of engagement. 113 Engagement 3 12 WE DELIVER SOLUTIONS Customer and team engagement solutions built on our contact center and Networking unified communications products and services. Better customer service. Increased productivity. Mobile engagement Higher profitability. All of it mobile. All of it in the cloud. Development platform OUR HIDDEN GEM: A flexible AND FOR THE IMAGINATIVE: and extensible fabric-based A platform for customized workflows, networking technology that plays unique engagement environments well with others and bridges the and applications to be created by old with the new. us, third parties and customers. Creating a path to the future. Imagine what they can do. Services led. 13 24 3 25 3 14 CUSTOMERS Business is better on Avaya. Helping our customers do what they do better is what we do. • While they create commerce, we provide their engagement. • While they teach, we connect their resources. • While they save lives, we enable their communications. 3 3 16 EVOLUTION Our heritage. Hundreds of inventions that have advanced commerce, education, healthcare and the great ideas that make the world a better place. With our history of innovation, anything is possible. • We will transform our industry. • We will be a force in the world. • We will engage. 17 3 3 OUR STORY We are the leading provider of customer and team engagement solutions. We offer world-class contact center and unified communications products and services that create mobile engagement environments for better customer service, increased productivity and higher profitability. Our solutions are supported by a new and unique fabric-based networking technology that evolves Software Defined Networking to the next level enabling companies to embrace the value of new technology without having to rip and replace existing infrastructures. We also offer a platform for Avaya, third parties and customers to innovate new mobile engagement solutions. We are engineering 21st-century engagement. 19 20